General service manager resume examples from 2026

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Updated March 26, 2025

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General service manager resume

Roy Powell

(570) 555-1873 | rpowell@example.com

Wilberforce, OH | 79622 W. Elm Ln. - 58426

Work experience

2019 - Present
General Service Manager, Chipotle Mexican Grill - Wilberforce, OH
- Encourage my daily crew members to make our customers unforgettable and exciting.
- Hired, trained and developed 1 GM, 2 Apprentices, 6 Service Managers and 9 Kitchen Managers.
- Trained and developed three crew members to position of assistant manager and two crew members to position of service manager.
- Provide orientation of company and department rules, policies and procedures and oversee training of new kitchen and other employees.
- Led technical discussions and product development initiatives as well as building strong business relationships during multiple trips to Japan.
- Manage and enforce company policies and initiatives for a staff of over 50 employees.
2016 - 2019
Assistant Service Manager, TruGreen - Wilberforce, OH
- Coach and counsel to ensure quality customer service through QA monitoring.
- Monitor real-time service delivery, work schedule adherence and metric performance by managing Customer Service Lead productivity.
- Managed, hired and trained service consultants and assistant service advisors.
- Delivered results with integrity by enforcing proper company procedures throughout the operation.
2014 - 2016
Service Supervisor, P&G - Wilberforce, OH
- Run the front-end, make cash till, Returns, monitor flow of customer service in check out lines.
- Ensured company policies are being followed.
- Entrusted to manage business operations by offering excellent customer service to resolve moderate-to-complex issues surrounding account information and incoming inventory.
- Provided customer assistance at the service desk, handled western union orders, and money orders.
2013 - 2014
Training Coordinator, P&G - Wilberforce, OH
- Conduct orientation sessions and arrange on-the-job training for new hires.
- Follow and adhere to store policy, procedures and guidelines.
- Provide customer support functions as necessary for Syracuse site employees as it relates to training activities.

Skills

EMT
Leadership Development
Positive Attitude
Customer Complaints
Combat
Loss Prevention
Performance Management
Company Goals
Training Programs
Assistant Service

Education

Bachelor's Degree, Business (2005 - 2008)
Central State University
Wilberforce,

General service manager resume

Brandon Hawkins

(270) 555-2461 | bhawkins@example.com

Las Vegas, NV | 57850 N. Elm Ave. - 55970

Work experience

2018 - Present
General Service Manager, Papa John's International - Las Vegas, NV
- Train new hires as crew members, shift lead or assistant general manager.
- Led Polyblend from a $250K loss to $1M profitability within two years while GM on family leave.
2012 - 2018
Kitchen Manager, Buffalo Wild Wings - Las Vegas, NV
- Ordered supplies proactively to maintain appropriate inventory levels crucial for effective P&L and Guest service.
- Conducted all staff training and orientations.
2005 - 2012
Executive Chef, Jack in the Box - Phoenix, AZ
- Create and execute banquet functions built from scratch on a daily basis.
- Managed off-site catering operations, including ordering and menu planning, formal presentation, employee hiring and training and fleet management.
- Demonstrated strong technical acumen as POS specialist charged with computer operations, troubleshooting, system upgrades, and maintenance.
- Directed Pipeline new product development for plated meals, sandwiches and side dish items.
2004 - 2005
Head Cook, Jack in the Box - Phoenix, AZ
- Operated, clean, and maintained kitchen equipment.
- Assist in public relation, food service, register control.
- Take and record temperatures of food and food storage areas such as refrigerators and freezers.

Skills

Special Diets
Oversight
Osha
Service Staff
Temperature Logs
Special Projects
Financial Performance
Kitchen Personnel
Facility
Menu Planning

Education

Associate's Degree, Business (2002 - 2004)
Arizona State University
Phoenix,

General service manager resume

George Porter

(330) 555-2978 | gporter@example.com

Knoxville, TN | 54264 E. First Rd. - 70799

Work experience

2016 - Present
General Service Manager, Aramark - Knoxville, TN
- Utilize six sigma processes in reducing operating costs, and improve floor care operations.
- Maintain satisfactory Market Center targets for cost controls and growth.
- Participate in facility Quality Assurance Program and Patient Satisfaction Program as required.
- Manage, review, and provide oversight of technical issues in assigned work streams and/or projects.
2006 - 2016
Food Service Manager, Aramark - Knoxville, TN
- Handle shift schedules for food service workers and assign them tasks on a daily basis.
- Direct and coordinate the activities of food service workers in the kitchen and dining areas.
- Managed and ran all aspects of the food service account.
- Plan for and purchase food for food service program.
- Completed Aramark's management training program Supervised trayline, dining room and catering service for this 162 bed long term care facility
2003 - 2006
Executive Chef, Ruby Tuesday - Knoxville, TN
- Supervised daily activities in food preparations.
- Ensured all menu items are prepared per spec and properly presented.
- Assist in planning food budgets, labor cost using charts, opening and closing the store and preparing and cooking meals.
1994 - 2003
Sous Chef, Ruby Tuesday - Knoxville, TN
- Prepped menu items for daily and weekly use.
- Managed the Garde Manger, Soup Station, and Entremetier lines in their entirety for three months each.

Skills

FMS
Chefs
Business Development
Kitchen Equipment
Banquet Functions
Itil
Michelin
Food Service
Dishes
Revenue Growth

Education

Associate's Degree, Management (1992 - 1994)
Colorado Technical University
Colorado Springs,

General service manager resume

Ruth Thompson

(540) 555-7360 | rthompson@example.com

Columbus, OH | 78976 N. Cedar Rd. - 47501

Work experience

2020 - Present
General Service Manager, Sears Holdings - Columbus, OH
- Established policy, process and procedures for Service Level Management and Availability Management disciplines, integrating within the internal SDLC processes.
- Mentor direct reports for management succession planning.
- Project manager for several facility remodels and process improvement projects.
- Direct reports include six Regional Vice Presidents/General Managers, three Directors, Outside Sales, and all field and sales personnel.
- Communicate with co-workers and cashiers about new company policies.
- Developed short term business plans that supported long term goals.
2019 - 2020
Technical Services Manager, Sears Holdings - Columbus, OH
- Recruited, hired and mentored several direct reports; held full accountability for performance management and career development.
- Initial systems design and builds required to establish a completely new Oracle based corporate Windows, HP-UX and Linux computing environments.
2018 - 2019
Field Service Technician, IBM - Columbus, OH
- promoted to Level 2 Customer Engineer, 1995 * Hardware repair of IBM PC's, printers and peripherals
- Assisted clients and business partners with questions and problems involving IBM iSeries system hardware and configurations.
- Provided comprehensive technical assistance and initial training to users Assisted in site preparation, staging and testing of equipments.
- Red Hat Linux 6, Fedora Core 13 and Ubuntu 12.04 LTS.
- Tested and Troubleshooted hardware and software problems.
2011 - 2018
Sales Service Coordinator, J. C. Penney - Columbus, OH
- Offer exceptional customer service to differentiate and promote the company.
- Provide vendor with required paperwork necessary to begin production of customer orders.
- Greet Customers, Operate Cash Register, Solicit Credit, Fitting Room Attendant, Open and Close Registers
- Worked on the register Maintained communication between the online department and the store Enterprise fulfillment (processing online orders)
- Provided merchandise support by taking inventories, stocking the sales floor and making decisions regarding daily work priorities.

Skills

Service Calls
Itsm
Itil
Product Knowledge
Prospective Customers
EPA
Sales Floor
Voip
Customer Interaction
Internet

Education

Bachelor's Degree, General Studies (2008 - 2011)
St. Louis
Saint Louis,

General service manager resume

Eric Long

(680) 555-1811 | elong@example.com

Atlanta, GA | 24065 N. Elm St. - 37316

Work experience

2011 - Present
General Service Manager, Wells Fargo - Atlanta, GA
- Coach and develop non-exempt direct reports on quarterly goals and development plans.
- Performed audits of retail stores within district and a support resource for all operational policies and procedures.
- Managed teller staff by training, created work schedules, setting and accomplishing short and long term sales goals.
- Experience complying with policies and procedures.
- Prepared business development strategies through querying select targeted accounts and generating advertisement based on specific detailed criteria.
2006 - 2011
Food Service Manager, Sodexo Operations - Atlanta, GA
- Coordinated food services for public events for 200 plus personnel.
- Maintained accurate food service records in compliance with county, state and federal regulations.
- Assist and support management in calculations of food consumption, and analysis of food service results and trends.
- Monitored free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines were met for persons receiving meals.
1996 - 2006
Retail Supervisor, Sprint - Fort Worth, TX
- Go to person for any customer issues or product knowledge employees may have.
- Exceeded company standards on monthly goals and expectations.
- Facilitated the development of a team approach to problem solving, achieved sales goals and encouraged personal development.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
1990 - 1995
Event Specialist, Citrix Systems - Santa Barbara, CA
- Optimize lead generation by developing and improving programs in order to increase ROI.
- Facilitated communication events for staff, business partners, and vendors.

Skills

Sales Floor
In-Store Demonstrations
New Processes
Financial Performance
Payroll
Product Preparation
Food Service
Company Policies
LOD
Project Management

Education

Master's Degree, Psychology (1995 - 1996)
University of California, Santa Barbara
Santa Barbara,
Bachelor's Degree, Psychology (1987 - 1990)
University of California, Santa Barbara
Santa Barbara,

How to write a general service manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in general service manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some general service manager interviews.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some general service manager interviews.

Here are example skills to include in your “Area of Expertise” on a general service manager resume:

Customer Service
Customer Satisfaction
Business Plan
Employee Development
Oversight
Financial Statements
Direct Reports
Client Satisfaction
Excellent Guest
HVAC

Financial Performance
Food Quality
Cash Handling
Culinary
Payroll
Contract Negotiations
Business Development
Food Preparation
Customer Relations
Logistics

Labor Costs
Customer Retention
Client Relations
ISO
Food Service Operations
Guest Satisfaction
Inventory Control
Patient Satisfaction
R
Food Cost

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write general service manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great general service manager resumes:

Work history example #1

Service Manager

Wells Fargo

Reviewed, updated, established, and implemented new procedures or process improvements to maximize efficiency of operations.
Implemented tactical procedures including: monitoring compliance measures, administering discipline, evaluating performance, and recommending hiring and termination decisions.
Created new tools and coaching standards for the position to insure maximum productivity.
Collaborated with Branch Manager in development of objectives and goals for individuals and overall team success.
Handled scheduling and payroll for all employees.

Work history example #2

General Service Manager

Ruby Tuesday

Implemented and developed training program and contributed to creating overall company policies and procedures.
Developed Assistant Manager to a General Manager position.
Developed and implemented strategic business plans for each facility, resulting in ongoing improvement, productivity and profitability.
Improved HAACP procedures that successfully earned high State and Local inspection scores, including a perfect score on the state audit.
Developed incentive programs to encourage strong customer service focus within company policies and procedures while increasing individual and team productivity.

Work history example #3

Line Cook, Prep Cook (Part-Time)

Denny's

Cooked graveyard shift, deep cleaned BOH nightly while cooking all by myself.
Open/Closed store, ran cash drawer, placed food orders according to customer.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Started working as a dishwasher here, but my drive propelled me forward on the line.
Started off as a busboy, became Dishwasher, worked Pots and Pans and then Middle Line.

Work history example #4

Sales Service Coordinator

Nordstrom

Maintained internet and security guidelines.
Assisted management with event planning and sales preparation under time sensitive deadlines
Devised effective communication techniques to resolve customer issues.
Trained sales people to enhance customer experience while utilizing Personal Book software (CRM).
Interacted with customers daily through clear and concise written and oral communication

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from general service manager resumes:

Bachelor's Degree in business

Central State University, Wilberforce, OH

2005 - 2008

Associate's Degree in business

Arizona State University, Phoenix, AZ

2002 - 2004

Highlight your general service manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

Here are some of the best certifications to have on general service manager resumes:

Associate Service Executive (ASE)
Certified Dietary Manager (CDM)
Project Management Professional (PMP)
Food Safety Manager Certification
Automotive Sales Professional

Updated March 26, 2025

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