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General service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical general service manager skills. We ranked the top skills for general service managers based on the percentage of resumes they appeared on. For example, 19.8% of general service manager resumes contained customer service as a skill. Continue reading to find out what skills a general service manager needs to be successful in the workplace.

15 general service manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general service managers use customer service:

Directed staff recruitment and development, leading to increased customer service ratings and division leading customer satisfaction scores.
Integrated and restructured the customer service organization after acquiring Winner Steel's hot dipped galvanizing operation in 2007.

2. Customer Satisfaction

Here's how general service managers use customer satisfaction:

Restructured and redesigned the organization for management and performance sustainability that significantly increased Enterprise Customer Satisfaction by 20 points in Japan.
Project manager for high quality customer satisfaction survey implementation, collection, analysis and process improvement planning.

3. Business Plan

Here's how general service managers use business plan:

Developed annual business plan and budget, analyzed monthly financial reports, negotiated facility leases, reviewed and approved capital purchases.
Developed and implemented strategic business plans for each facility, resulting in ongoing improvement, productivity and profitability.

4. Employee Development

Here's how general service managers use employee development:

Managed employee development and performance evaluation.
Foster employee development within the service departments by coaching and mentoring service managers.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how general service managers use oversight:

Provided resource management and oversight to 168 engagements annually.
Provide direction and operational oversight for competitive location of this 500-employee/$500B dealer of tractor sales and service.

6. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how general service managers use financial statements:

Provided a full range of accounting services ranging from the preparation of compiled and reviewed financial statements to monthly write-up services.
Review and prepare P&L statements, review financial statements.

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7. Direct Reports

Here's how general service managers use direct reports:

Directed the operational activities of over 100 employees (both direct reports and contract employees) on a daily basis.
Managed the development and implementation of all EHS programs at 5 plants with 6 direct reports and 800 employees.

8. Client Satisfaction

Here's how general service managers use client satisfaction:

Renegotiated housekeeping contract to increase service levels and client satisfaction.
Manage an 88-member staff comprising of service supervisors and general personnel tasked with ensuring contracted services are completed to client satisfaction.

9. Excellent Guest

Here's how general service managers use excellent guest:

Improved public relations by building, establishing, and maintaining excellent guest relations and community recognition.
Provided excellent guest service and consistently exceeded guest expectations in a high-volume, casual fine dining environment.

10. HVAC

Here's how general service managers use hvac:

Engaged in troubleshooting, inspection, servicing and repair of HVAC systems in commercial, industrial and institutional environments.
Service, trouble shooting and repair of HVAC, solar, snow melt and boiler systems.

11. Financial Performance

Here's how general service managers use financial performance:

Develop and administer financial performance plans for branch locations.
Elevated financial performance and reduced waste by improving Actual vs.

12. Food Quality

Here's how general service managers use food quality:

Rectified kitchen by improving food quality, consistency, cost, line operations and cleanliness.
Insured food quality and prompt service daily.

13. Cash Handling

Here's how general service managers use cash handling:

Cash handling, and opening and closing of the establishment.
Build rapport with customers Experience working in a fast paced environment and cash handling

14. Culinary

Here's how general service managers use culinary:

Worked with culinary staff on weekly basis to write menus, and ordering products.
Expanded Sodexo involvement with entire community via Culinary Council, In-kitchen events and expanded service program.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how general service managers use payroll:

Prepared reports using Microsoft applications concerning room occupancy, payroll, and department expenses.
Processed garnishments, payroll deductions and benefit deductions.

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What skills help General Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on general service manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What general service manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young general service managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a general service manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all general service managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

What hard/technical skills are most important for general service managers?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Employers appreciate accounting, finance, and marketing literacy. These include a deep understanding of the different business disciplines (good financial statement analysis skills, understanding how budgets are created and followed, understanding financial markets, marketing, etc.). Application of these skills using data analytics tools are very important - these include data manipulation and presentation for the purpose of decision making using various software tools.

Do you want to know more?

List of general service manager skills to add to your resume

The most important skills for a general service manager resume and required skills for a general service manager to have include:

Customer Service
Customer Satisfaction
Business Plan
Employee Development
Oversight
Financial Statements
Direct Reports
Client Satisfaction
Excellent Guest
HVAC
Financial Performance
Food Quality
Cash Handling
Culinary
Payroll
Contract Negotiations
Business Development

Food Preparation
Customer Relations
Logistics
Labor Costs
Customer Retention
Client Relations
ISO
Food Service Operations
Guest Satisfaction
Inventory Control
Patient Satisfaction
R
Food Cost
Staff Training
Human Resources
KPI
Customer Support

Building Maintenance
Customer Expectations
Strategic Direction
EBITDA
Customer Complaints
POS
FTE
Training Programs
Cash Control
Cost Savings
Fine Dining
Service Contracts
RAN
Room Service
Bank Deposits

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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