FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A General Service Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A General Service Technician

  • $48,560

    Average Salary

What Does A General Service Technician Do

Automotive service technicians and mechanics, often called service technicians or service techs, inspect, maintain, and repair cars and light trucks.

Duties

Automotive service technicians and mechanics typically do the following:

  • Identify problems, often by using computerized diagnostic equipment
  • Plan work procedures, using charts, technical manuals, and experience
  • Test parts and systems to ensure that they work properly
  • Follow checklists to ensure that all critical parts are examined
  • Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires
  • Repair or replace worn parts, such as brake pads, wheel bearings, and sensors
  • Perform repairs to manufacturer and customer specifications
  • Explain automotive problems and repairs to clients

Although service technicians work on traditional mechanical systems, such as engines, transmissions, and drivebelts, they must also be familiar with a growing number of electronic systems. Braking, transmission, and steering systems, for example, are controlled primarily by computers and electronic components.

Other integrated electronic systems, such as accident-avoidance sensors, are becoming common as well. In addition, a growing number of technicians are required to work on vehicles that consume alternative fuels, such as ethanol and electricity.

Service technicians use many different tools, including computerized diagnostic tools and power tools such as pneumatic wrenches, lathes, welding torches, and jacks and hoists. These tools usually are owned by their employers.

Service technicians also use many common hand tools, such as wrenches, pliers, and sockets and ratchets. Service technicians generally own these tools themselves. In fact, experienced workers often have thousands of dollars invested in their personal tool collection. For example, some invest in their own set of pneumatic tools—such as impact wrenches—powered by compressed air.

The following are examples of types of service technicians:

Automotive air-conditioning technicians install and repair air-conditioners and parts, such as compressors, condensers, and controls. These workers must be trained and certified in handling refrigerants.

Brake technicians diagnose brake system problems, adjust brakes, replace brake rotors and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work. (See “Front-end technicians.”) 

Drivability technicians, also known as diagnostic technicians, use their extensive knowledge of engine management and fuel, electrical, ignition, and emissions systems to diagnose issues that prevent engines from performing efficiently. They often use the onboard diagnostic system of a car and electronic testing equipment such as scan tools and multimeters to find the malfunction.

Front-end technicians diagnose ride, handling, and tire wear problems. To correct these problems, they frequently use special alignment equipment and wheel-balancing machines.

Transmission technicians and rebuilders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. An extensive knowledge of computer controls and the ability to diagnose electrical and hydraulic problems are needed to work on these complex components.

For information about technicians who work on large trucks and buses, see the profile on diesel service technicians and mechanics.

For information about technicians who work on farm equipment, construction vehicles, and railcars, see the profile on heavy vehicle and mobile equipment service technicians.

For information about technicians who repair and service motorcycles, motorboats, and small all-terrain vehicles, see the profile on small engine mechanics.

Show More

Show Less

How To Become A General Service Technician

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

Show More

Show Less

General Service Technician jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

General Service Technician Demographics

Gender

Male

85.5%

Female

12.9%

Unknown

1.6%
Ethnicity

White

78.7%

Hispanic or Latino

12.9%

Asian

6.0%

Unknown

1.9%

Black or African American

0.5%
Show More
Languages Spoken

Spanish

64.0%

French

8.0%

Arabic

6.0%

Portuguese

4.0%

Italian

4.0%

German

2.0%

Lithuanian

2.0%

Japanese

2.0%

Carrier

2.0%

Russian

2.0%

Polish

2.0%

Korean

2.0%
Show More

General Service Technician Education

Schools

Universal Technical Institute

44.1%

Northern Virginia Community College

6.2%

NASCAR Technical Institute

5.0%

University of Northwestern Ohio

4.7%

University of Phoenix

3.7%

Lincoln College of Technology - Indianapolis

3.4%

Porter and Chester Institute

2.8%

Ohio Technical College

2.8%

The Community College of Baltimore County

2.8%

Lincoln Technical Institute

2.8%

Advanced Technology Institute

2.5%

Ranken Technical College

2.5%

Tidewater Community College

2.5%

Lincoln College of Technology - Denver

2.2%

Central Piedmont Community College

2.2%

Arizona Automotive Institute

2.2%

Saint Louis Community College

2.2%

Murray State University

1.9%

Wake Technical Community College

1.9%

Delgado Community College

1.9%
Show More
Majors

Automotive Technology

47.3%

Business

11.0%

Criminal Justice

5.4%

General Studies

4.3%

Industrial Technology

3.1%

Mechanical Engineering Technology

3.0%

Electrical Engineering

2.9%

Computer Science

2.3%

Mechanical Engineering

2.2%

Information Technology

1.9%

Management

1.8%

Psychology

1.8%

Graphic Design

1.8%

Accounting

1.8%

Precision Metal Working

1.6%

Communication

1.6%

Political Science

1.6%

Environmental Control Technologies/Technicians

1.6%

Education

1.4%

Computer Information Systems

1.4%
Show More
Degrees

Other

43.1%

Associate

19.0%

Bachelors

18.1%

Certificate

8.7%

Diploma

8.4%

Masters

2.3%

Doctorate

0.3%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A General Service Technician

GeneralCustomerServiceRotateTiresSafetyStandardsEngineRepairTiresBatteryPreventativeMaintenanceGeneralMaintenanceLubeCustomerVehiclesAutoVehicleInspectionsTechWheelAlignmentsBalanceTiresNewTiresRoutineMaintenanceTireReplacementTireInstallationTireChanges

Show More

Top General Service Technician Skills

  1. General Customer Service
  2. Rotate Tires
  3. Safety Standards
You can check out examples of real life uses of top skills on resumes here:
  • General customer service, while using programs by the company.
  • Inspect vehicles for proper operation Change oil and filters Rotate tires Keep facility clean and orderly
  • Assist in maintaining shop appearance and safety standards.
  • Adjust ignition timing and valves and adjust or replace spark plugs and other parts to ensure efficient engine performance.
  • Repair tires 11/09 - 08/10 Target, Minnetonka, MN

Top General Service Technician Employers

Show More

General Service Technician Videos

Aircraft Mechanic Salary - Aircraft Mechanic Shows His Paycheck

Becoming an HVAC Tech

Automotive service technician apprentice spends scholarship on tools

×