A general service technician does various maintenance duties in the machinery and automotive industries. You are responsible for installing new products and testing them to verify they are working properly.
Also, diagnosing problems and coming up with solutions to repair them is part of your job description. It is expedient to also build and maintain relationships with customers. This will enable you to be able to educate clients on how to use and maintain their devices.
A high school diploma or GED is needed for this role. You must also be available to work at any time of the day as needed. An impressive work ethic is also required of you. In addition to this, you must be at least 18 years and possess a valid driver's license. You will earn $25,947 on average in a year.
Automotive service technicians and mechanics, often called service technicians or service techs, inspect, maintain, and repair cars and light trucks.Duties
Automotive service technicians and mechanics typically do the following:
Although service technicians work on traditional mechanical systems, such as engines, transmissions, and drivebelts, they must also be familiar with a growing number of electronic systems. Braking, transmission, and steering systems, for example, are controlled primarily by computers and electronic components.
Other integrated electronic systems, such as accident-avoidance sensors, are becoming common as well. In addition, a growing number of technicians are required to work on vehicles that consume alternative fuels, such as ethanol and electricity.
Service technicians use many different tools, including computerized diagnostic tools and power tools such as pneumatic wrenches, lathes, welding torches, and jacks and hoists. These tools usually are owned by their employers.
Service technicians also use many common hand tools, such as wrenches, pliers, and sockets and ratchets. Service technicians generally own these tools themselves. In fact, experienced workers often have thousands of dollars invested in their personal tool collection. For example, some invest in their own set of pneumatic tools—such as impact wrenches—powered by compressed air.
The following are examples of types of service technicians:
Automotive air-conditioning technicians install and repair air-conditioners and parts, such as compressors, condensers, and controls. These workers must be trained and certified in handling refrigerants.
Brake technicians diagnose brake system problems, adjust brakes, replace brake rotors and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work. (See “Front-end technicians.”)
Drivability technicians, also known as diagnostic technicians, use their extensive knowledge of engine management and fuel, electrical, ignition, and emissions systems to diagnose issues that prevent engines from performing efficiently. They often use the onboard diagnostic system of a car and electronic testing equipment such as scan tools and multimeters to find the malfunction.
Front-end technicians diagnose ride, handling, and tire wear problems. To correct these problems, they frequently use special alignment equipment and wheel-balancing machines.
Transmission technicians and rebuilders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. An extensive knowledge of computer controls and the ability to diagnose electrical and hydraulic problems are needed to work on these complex components.
For information about technicians who work on large trucks and buses, see the profile on diesel service technicians and mechanics.
For information about technicians who work on farm equipment, construction vehicles, and railcars, see the profile on heavy vehicle and mobile equipment service technicians.
For information about technicians who repair and service motorcycles, motorboats, and small all-terrain vehicles, see the profile on small engine mechanics.
Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.Education
High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.
Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.
Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.
Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.Training
Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.
Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.Licenses, Certifications, and Registrations
The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.
Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.
ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.
To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.Important Qualities
Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.
Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.
Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.
Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.
Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.
Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.
Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.
Tell us your goals and we'll match you with the right jobs to get there.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a general service technician can determine their career goals through the career progression. For example, they could start out with a role such as technician, progress to a title such as electrician and then eventually end up with the title maintenance manager.
Tell us your goals and we'll match you with the rights job to get there.
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a General Service Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a General Service Technician Resume
At Zippia, we went through countless General Service Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View General Service Technician Resume Examples And Templates
Hispanic or Latino
Black or African American
High School Diploma
Master Customer Service using this practical customer care course...
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
How to Approach New Customers and Maintain Existing Ones...
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 32.8% of general service technicians listed customer service on their resume, but soft skills such as detail oriented and customer-service skills are important as well.
Some places are better than others when it comes to starting a career as a general service technician. The best states for people in this position are Oregon, California, Alaska, and Washington. General service technicians make the most in Oregon with an average salary of $30,764. Whereas in California and Alaska, they would average $29,510 and $28,878, respectively. While general service technicians would only make an average of $28,497 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.