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Become A General Service Technician

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Working As A General Service Technician

  • $48,560

    Average Salary

What Does A General Service Technician Do At Manpower Group

* Prepare and ship complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
* Receive and process warehouse stock products (pick, unload, label, store).
* Perform inventory controls and keep quality standards high.
* Keep a clean and safe working environment and optimize space utilization.
* Operate and maintain warehouse vehicles and equipment.
* Follow quality service standards and comply with procedures, rules and regulations.
* Strong customer service skills.
* Strong verbal skills

What Does A General Service Technician Do At Exelon

* Essential Job Function)
* Technician is capable of electrical and mechanical trouble-shooting and repair as well as performing planned generator maintenance.
* Ability to work independently, be a problem solver, and work with other electricians to complete tasks in a timely safe manner
* Create job repair plan based on diagnosis to include repair operations required and anticipated hours needed to complete repairs
* Respond promptly to after-hour call out service at the request of management

What Does A General Service Technician Do At Express Oil Change

* Change oil and oil filters in cars and light trucks.
* Provide automobile tire care in the form of installation, repair and rotation.
* Inspect and top off engine fluids.
* Lubricate Frontend parts as needed.
* Perform accurate and thorough vehicle inspections following a checklist of potential trouble spots such as: belts, hoses, and brakes.
* Move and operate customer vehicles into and out of service bays.
* Maintain positive customer relationships.
* Maintain positive and productive working relationships with co-workers and management.
* Keep tools, equipment and work areas clean and functional.
* Maintain a safe, clean, and organized work area

What Does A General Service Technician Do At Cummins Inc.

* Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
* Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
* Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
* Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
* Escalates unresolved issues to product specialists / Supervisor
* Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
* Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
* Completes training in line with skill and business requirements
* Maintains service vehicle and tools for cleanliness and proper operation
* Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
* At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law

What Does A General Service Technician Do At AAA Motor Club

* Wash the exterior of the battery and fleet vehicles on a regular basis
* Use proper cleaning agents for removal of bugs and road tar
* Vacuum, clean and wash down the interior of the vehicles, clean all windows/mirrors
* Spot clean the cloth cover seats, head liner and use protectorant for all vinyl covered surfaces
* Unload the batteries and acid wash and lube all drawers and drawer slides
* Remove the loose equipment and clean / acid wash the battery truck rear cargo area
* Wax and buff the vehicles on a regular basis to maintain desired appearance
* Top off all fluid levels and check tire inflation
* Shuttle vehicles as needed: from fleet garage to vendors
* Maintain a clean and safe work area
* Submit supply requests as needed
* Empty garage trash receptacles, sweep, vacuum, mop office and shop area
* Under the direction of the fleet mechanic/supervisor, assist with basic vehicle maintenance.
* Other duties as directed necessary to assist with the efficient and proper operation of fleet services

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How To Become A General Service Technician

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

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General Service Technician jobs

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Top Skills for A General Service Technician

GeneralCustomerServiceRotateTiresSafetyStandardsEngineRepairTiresBatteryPreventativeMaintenanceGeneralMaintenanceLubeCustomerVehiclesAutoVehicleInspectionsTechWheelAlignmentsBalanceTiresNewTiresRoutineMaintenanceTireReplacementTireInstallationTireChanges

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Top General Service Technician Skills

  1. General Customer Service
  2. Rotate Tires
  3. Safety Standards
You can check out examples of real life uses of top skills on resumes here:
  • General customer service, while using programs by the company.
  • Inspect vehicles for proper operation Change oil and filters Rotate tires Keep facility clean and orderly
  • Assist in maintaining shop appearance and safety standards.
  • Adjust ignition timing and valves and adjust or replace spark plugs and other parts to ensure efficient engine performance.
  • Repair tires 11/09 - 08/10 Target, Minnetonka, MN

Top General Service Technician Employers

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