What Does A General Service Technician Do: Duties And Responsibilities

We calculated that 27% of General Service Technicians are proficient in Customer Service, Maintenance Services, and Strong Customer Service. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Mechanical skills.

"customer service," "maintenance services," and "strong customer service" aren't the only skills we found general service technicians list on their resumes. In fact, there's a whole list of general service technician responsibilities that we found, including:

Arguably the most important personality trait for a general service technician to have happens to be detail oriented. An example from a resume said this about the skill, "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Additionally, other resumes have pointed out that general service technicians can use detail oriented to "perform oil changes, tire repair, tire rotation, stocking and interior detailing to customer satisfaction"

While it may not be the most important skill, we found that many general service technician duties rely on customer-service skills. This example from a general service technician explains why: "service technicians discuss automotive problems—along with options to fix them—with their customers." This resume example is just one of many ways general service technicians are able to utilize customer-service skills: "general shop maintenance shuttling customers to and from shop general automotive service"

General service technicians are also known for mechanical skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a general service technician resume: "service technicians must be familiar with engine components and systems and know how they interact with each other" We also found this resume example that details how this skill is put to the test: "completed 22 point mechanical and safety inspections on all customer vehicles. "

In order for certain general service technician responsibilities to be completed, the job requires the skill "organizational skills." According to a general service technician resume, "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." As an example, this snippet was taken directly from a resume about how this skill applies: "educated on the importance of cleanliness and hygiene by assisting in organizational needs. "

Yet another important skill that a general service technician must demonstrate is "physical strength." Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels. This is clearly demonstrated in this example from a general service technician who stated: "identified mechanical problems through physical and visual inspections or computerized diagnostic tools. "

Another skill commonly found on general service technician resumes is "dexterity." This description of the skill was found on several general service technician resumes: "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." Here's an example from a resume of how this skill could fit into the day-to-day general service technician responsibilities: "operate heavy machine lifts minor car maintenance change oil mount tires maintain shop equipment"

See the full list of general service technician skills.