General service technicians are skilled employees who are responsible for performing maintenance duties for automobiles and other light vehicles. These technicians are required to interact with customers to discuss cost estimates for performing automotive maintenance services. They must conduct visual vehicle inspections and perform any necessary repairs or replacement of automotive parts. They are required to be skillful in operating machines that mount and balance the tires of vehicles. General service technicians must also check the electrical systems of vehicles and should know how to install car batteries.

General Service Technician Responsibilities

Here are examples of responsibilities from real general service technician resumes representing typical tasks they are likely to perform in their roles.

  • Perform quick lube and general service repairs; prepare and sell repair estimates as well as promoting tire sales.
  • Perform maintenance on, mechanical, electrical, air, gas, ventilation, water, and hydraulic systems.
  • Communicate recommendations to customers base off diagnosis.
  • Load proprietary software packages onto various windows base systems.
  • General service technician in a fast-pace automotive lube and service center
  • Supervise work crews during construction and report production and quantity of windows install.
  • Perform general maintenance which include plumbing, construction, electrical and new construction for plant operations expansion for equipment placement projects.
  • Conduct installation and troubleshooting of intrusion, access control, wireless CCTV and theater systems in corporate and industrial settings.
  • Experience with pulling cable and installation, troubleshooting of CCTV products such as cameras, monitors, and DVR's.
  • Identify, diagnose, and repair vehicles to satisfy customer's concerns in a manner accordingly to Chrysler standards.
  • Fill grease and crater tanks on shovels.
  • Perform all service work, warranty and general repairs on new and old BMW 's
  • Perform general auto service on BMW, AUDI, SAAB, MERCEDES BENZ, diagnose general problems and repairs.
  • Adhere to all TLE uniform requirements and safety guidelines

General Service Technician Skills and Personality Traits

We calculated that 27% of General Service Technicians are proficient in Customer Service, Maintenance Services, and Strong Customer Service. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Mechanical skills.

We break down the percentage of General Service Technicians that have these skills listed on their resume here:

  • Customer Service, 27%

    General Maintenance on vehicles.-Drain Oil-Rotate Tires/Mount tires-Wheel Balance-Battery/System tests-Light bulb changing-Great customer Service

  • Maintenance Services, 14%

    Performed general preventive maintenance services on passenger vehicles.

  • Strong Customer Service, 13%

    Credited with strong customer service satisfaction, while recommending solutions.

  • Vehicle Inspections, 10%

    Perform oil changes, tire changes, flat repairs, brake inspections, and complete vehicle inspections on customers vehicles.

  • Oil Changes, 10%

    Perform tasks such as oil changes, brake and alignment inspections, battery tests and installations, and various tire services.

  • Preventative Maintenance, 4%

    Provide professional and responsible automotive preventative maintenance and repairs in a proficient and highly effective manor.

"customer service," "maintenance services," and "strong customer service" aren't the only skills we found general service technicians list on their resumes. In fact, there's a whole list of general service technician responsibilities that we found, including:

  • Arguably the most important personality trait for a general service technician to have happens to be detail oriented. An example from a resume said this about the skill, "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Additionally, other resumes have pointed out that general service technicians can use detail oriented to "perform oil changes, tire repair, tire rotation, stocking and interior detailing to customer satisfaction"
  • While it may not be the most important skill, we found that many general service technician duties rely on customer-service skills. This example from a general service technician explains why: "service technicians discuss automotive problems—along with options to fix them—with their customers." This resume example is just one of many ways general service technicians are able to utilize customer-service skills: "general shop maintenance shuttling customers to and from shop general automotive service"
  • General service technicians are also known for mechanical skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a general service technician resume: "service technicians must be familiar with engine components and systems and know how they interact with each other" We also found this resume example that details how this skill is put to the test: "completed 22 point mechanical and safety inspections on all customer vehicles. "
  • In order for certain general service technician responsibilities to be completed, the job requires the skill "organizational skills." According to a general service technician resume, "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." As an example, this snippet was taken directly from a resume about how this skill applies: "educated on the importance of cleanliness and hygiene by assisting in organizational needs. "
  • Yet another important skill that a general service technician must demonstrate is "physical strength." Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels. This is clearly demonstrated in this example from a general service technician who stated: "identified mechanical problems through physical and visual inspections or computerized diagnostic tools. "
  • Another skill commonly found on general service technician resumes is "dexterity." This description of the skill was found on several general service technician resumes: "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." Here's an example from a resume of how this skill could fit into the day-to-day general service technician responsibilities: "operate heavy machine lifts minor car maintenance change oil mount tires maintain shop equipment"
  • See the full list of general service technician skills.

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    What Motor Tune-Up Specialists Do

    An auto technician specializes in performing inspections, repairs, and maintenance on different automotive vehicles ranging from small cars to light trucks. Their responsibilities revolve around identifying issues using various diagnostic tools to determine which course of action to take, discussing the extent of repairs to clients, and ordering car parts from suppliers. There are also instances when an auto technician may have the task of maintaining the cleanliness of the workplace, or participate in record-keeping and monitoring the inventory.

    We looked at the average general service technician annual salary and compared it with the average of a motor tune-up specialist. Generally speaking, motor tune-up specialists receive $14,440 higher pay than general service technicians per year.

    As far as similarities go, this is where it ends because a general service technician responsibility requires skills such as "customer service," "maintenance services," "strong customer service," and "vehicle inspections." Whereas a motor tune-up specialist is skilled in "data entry," "cash handling," "quality customer service," and "vehicle registration." So if you're looking for what truly separates the two careers, you've found it.

    The education levels that motor tune-up specialists earn is a bit different than that of general service technicians. In particular, motor tune-up specialists are 6.3% more likely to graduate with a Master's Degree than a general service technician. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

    What Are The Duties Of an Auto Technician?

    An automotive technician is responsible for maintaining the condition of automotive equipment. The duties of an automotive technician include repairing defective automotive components and inspecting and ensuring the auto's performance, stability, and safety. A tech is also responsible for upgrading the electrical systems to boost efficiency, conducting oil changes and tire checks, and installing batteries. An automotive technician also runs quality checks and improves system designs based on clients' specifications. An automotive technician must have excellent knowledge of the mechanical industry and automotive systems to assist clients with their inquiries and concerns.

    Now we're going to look at the auto technician profession. On average, auto technicians earn a $13,387 higher salary than general service technicians a year.

    A similarity between the two careers of general service technicians and auto technicians are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "maintenance services," and "vehicle inspections. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, general service technician responsibilities are more likely to require skills like "strong customer service," "preventative maintenance," "diagnostics," and "professional work." Meanwhile, a auto technician might be skilled in areas such as "taking care," "preventive maintenance," "diagnosis," and "hand tools." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that auto technicians earn higher salaries compared to general service technicians, but we wanted to find out where auto technicians earned the most pay. The answer? The retail industry. The average salary in the industry is $38,823. Additionally, general service technicians earn the highest paychecks in the automotive with an average salary of $27,804.

    In general, auto technicians study at similar levels of education than general service technicians. They're 1.0% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

    How an Automotive Technician Compares

    Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.

    The automotive technician profession generally makes a higher amount of money when compared to the average salary of general service technicians. The difference in salaries is automotive technicians making $12,862 higher than general service technicians.

    While looking through the resumes of several general service technicians and automotive technicians we discovered that both professions have similar skills. These similarities include skills such as "customer service," "maintenance services," and "strong customer service," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from general service technicians resumes, they are more likely to have skills like "preventative maintenance," "diagnostics," "professional work," and "safety standards." But a automotive technician might have skills like "computer system," "taking care," "preventive maintenance," and "automotive repair."

    Interestingly enough, automotive technicians earn the most pay in the automotive industry, where they command an average salary of $39,614. As mentioned previously, general service technicians highest annual salary comes from the automotive industry with an average salary of $27,804.

    Automotive technicians are known to earn similar educational levels when compared to general service technicians. Additionally, they're 0.6% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of a Technician

    The fourth career we look at typically earns higher pay than general service technicians. On average, technicians earn a difference of $9,997 higher per year.

    According to resumes from both general service technicians and technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "oil changes," and "preventative maintenance. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a general service technician might have more use for skills like "maintenance services," "strong customer service," "vehicle inspections," and "diagnostics." Meanwhile, some technicians might include skills like "patients," "patient care," "hand tools," and "diagnosis" on their resume.

    In general, technicians make a higher salary in the telecommunication industry with an average of $46,660. The highest general service technician annual salary stems from the automotive industry.

    Technicians reach similar levels of education when compared to general service technicians. The difference is that they're 2.1% more likely to earn a Master's Degree more, and 0.3% more likely to graduate with a Doctoral Degree.