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  • Programmer/ Service Now Developer-Remote

    Generis Tek Inc. 4.0company rating

    Generis Tek Inc. job in Clarksville, TN or remote

    Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address ***************************** can be reached on # ************. We have Contract role Programmer/ Service Now Developer-Remote for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position. Position Details: Programmer/ Service Now Developer-Remote- Nashville, TN Location : Nashville , TN - Remote Project Duration : 12+ months of contract Pay range : $50- $55 an hour on W2 Job Description:: We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector. Key Responsibilities: Solution Design & Development Configure and customize Service Now CSM and PSDS applications to meet public sector requirements. Develop workflows, case lifecycles, business rules, and integrations with external government systems. Build portals and self-service experiences tailored for citizens and government staff. Implementation & Delivery Collaborate with stakeholders to gather requirements and translate them into technical solutions. Implement proactive service delivery features to improve citizen engagement and transparency. Ensure scalability, maintainability, and compliance with government standards. Integration & Support Integrate Service Now with legacy systems, CRM, ERP, and external data sources. Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules. Maintain documentation of configurations, customizations, and processes. Governance & Best Practices Adhere to Service Now development standards and coding best practices. Ensure compliance with public sector security, accessibility, and data privacy regulations. Participate in code reviews and contribute to continuous improvement initiatives. Skills & Qualifications: Hands-on experience with Service Now CSM and/or PSDS modules. Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.). Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub. Experience with platform security, including user access management and compliance. Experience with Service Portal development and UI/UX customization. 3+ years of Service Now development experience. Experience integrating Service Now with third-party applications (REST/SOAP APIs). Service Now platform upgrades and health scans are a plus. Preferred Qualifications: Service Now Certified System Administrator (CSA). Experience in Agile/Scrum environments. Knowledge of public sector service delivery models and citizen engagement strategies. To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address ***************************** can be reached on # ************.
    $50-55 hourly 1d ago
  • Programmer/ Service Now Developer-Remote

    Generis Tek Inc. 4.0company rating

    Generis Tek Inc. job in Jackson, TN or remote

    Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address ***************************** can be reached on # ************. We have Contract role Programmer/ Service Now Developer-Remote for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position. Position Details: Programmer/ Service Now Developer-Remote- Nashville, TN Location : Nashville , TN - Remote Project Duration : 12+ months of contract Pay range : $50- $55 an hour on W2 Job Description:: We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector. Key Responsibilities: Solution Design & Development Configure and customize Service Now CSM and PSDS applications to meet public sector requirements. Develop workflows, case lifecycles, business rules, and integrations with external government systems. Build portals and self-service experiences tailored for citizens and government staff. Implementation & Delivery Collaborate with stakeholders to gather requirements and translate them into technical solutions. Implement proactive service delivery features to improve citizen engagement and transparency. Ensure scalability, maintainability, and compliance with government standards. Integration & Support Integrate Service Now with legacy systems, CRM, ERP, and external data sources. Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules. Maintain documentation of configurations, customizations, and processes. Governance & Best Practices Adhere to Service Now development standards and coding best practices. Ensure compliance with public sector security, accessibility, and data privacy regulations. Participate in code reviews and contribute to continuous improvement initiatives. Skills & Qualifications: Hands-on experience with Service Now CSM and/or PSDS modules. Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.). Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub. Experience with platform security, including user access management and compliance. Experience with Service Portal development and UI/UX customization. 3+ years of Service Now development experience. Experience integrating Service Now with third-party applications (REST/SOAP APIs). Service Now platform upgrades and health scans are a plus. Preferred Qualifications: Service Now Certified System Administrator (CSA). Experience in Agile/Scrum environments. Knowledge of public sector service delivery models and citizen engagement strategies. To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address ***************************** can be reached on # ************.
    $50-55 hourly 1d ago
  • Director - Fidelity Digital Assets Program Financial Crimes Compliance

    Fidelity Investments 4.6company rating

    Jersey City, NJ job

    DIRECTOR - COMPLIANCE ADVISOR | Fidelity Digital Assets The Role We are looking for a dedicated Director - Compliance Advisor, who among other responsibilities will help lead the development of digital asset AML/CFT and sanctions policies, procedures, governance and standards to ensure Fidelity Digital Assets complies with heightened financial crimes compliance expectations for digital assets. As a Director, you will be responsible for building a comprehensive first-line of defense program with a focus on building out best practices in financial crimes compliance to support new offerings including policies, procedures, reporting and governance. These requirements are to ensure compliance with regulatory expectations and is critical to our success. We are looking for a collaborative, team-focused Director with a sharp attention to detail that will work within the business and across many functions to ensure appropriate oversight and administration our digital assets. In conjunction with the Fidelity Digital Assets AML Officer and Financial Crimes Compliance, responsibilities are expected to include: Developing, writing and maintaining policies, procedures and standards for: AML and Sanctions compliance standards for new products and services that may present novel financial crimes risk; Transaction monitoring and reporting program tailored to digital assets; AML Governance, including the creation of key risk indicators and other metrics for senior management and regulatory reporting; Oversight of outsourced service providers, including internal AML and Sanctions support teams; Travel Rule and funds transfer compliance Advising front office colleagues on all issues relating to AML and Sanctions Compliance Serving as an essential conduit between the Financial Crimes Compliance Team and the Fidelity Digital Assets front office to assist in the successful implementation of AML and Sanctions compliance initiatives; Internal audit and regulatory exam support; Developing and providing reporting to senior management and regulators as needed Staying well-informed on the evolving regulatory landscape and communicating new and revised regulatory requirements to the business The Expertise and Skills You Bring Established (8+ years) track record of success in financial services including experience with Compliance, AML and Financial Crimes Deep knowledge of applicable AML and Sanctions laws and regulations and an understanding of material proposed regulations impacting the field Experience with digital assets is required Ability to influence key decision makers through a combination of knowledge, reasoning and relationships Demonstrated success working collaboratively across various teams, including Compliance, Legal, Operations, Risk and Audit Excellent interpersonal, verbal, and written communication skills including ability to tailor communication to stakeholders at various levels 4-year college degree required Great organizational skills and proven ability to balance competing asks according to policy, urgency, and importance Proven ability to simultaneously identify, prioritize and address multiple issues and respond to shifts in priorities Strong ability to work and flourish in a fast-moving, start-up environment that operates in an uncharted regulatory environment Process documentation, including process flows This role will include a blend of at-home and in-office work. Learn more about how Fidelity has embraced Dynamic Working. Fidelity is not providing immigration sponsorship for this position The Team A subsidiary of Fidelity Investments, Fidelity Digital Assets provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors' needs, allowing clients to navigate digital assets with confidence. Learn more at ****************************** The base salary range for this position is $103,000-211,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Compliance
    $103k-211k yearly 3d ago
  • Assistant Store Manager

    Community Choice Financial Family of Brands 4.4company rating

    Knoxville, TN job

    Your Opportunity As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's fast-paced, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer Benefits & Perks* · Paid on-the-job training and a comprehensive new hire program. · Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. · Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. · Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. · Performance-based career advancement. · Educational reimbursement program. · Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA). · Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. · Company-Sponsored Life and AD&D Insurance. · Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. · Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. · Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. · Paid time off that grows with you, starting with 12 days in your first year. · A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You'll Do - Essential Duties and Functions · Maximize customer success by offering financial services that fit their needs. · Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. · Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. · Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. · Maintain customer information in the point of sale (POS) system with accuracy and integrity. · Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. · Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. · Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. · Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. · Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. · Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. · Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. · Conduct additional tasks as directed by leadership. · Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We're Looking For - Qualifications and Skills · A high school diploma or equivalent. · Minimum one year's experience in customer service, sales, or retail. · At least 3 months of supervisory, key holder, or relevant leadership experience · Excellent verbal and written communication skills. · Proficiency in using phones, POS system, Microsoft Office, and other computer systems. · Must be at least 18 years of age (19 in Alabama). · Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. · The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills · Management experience in retail, convenience store, grocery, finance, service, or related industries. · Experience in check cashing, document verification, money order processing. · Bilingual (English/Spanish) is a plus and may be required for certain locations. · Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
    $37k-45k yearly est. 2d ago
  • Director, Digital Assets, Financial Crimes Models & Analytics

    Fidelity Investments 4.6company rating

    Jacksonville, FL job

    Job Description:Director, Digital Assets, Financial Crimes Models & AnalyticsThe Role We're seeking a Digital Assets Director to serve as a subject-matter expert and to lead the team directly/indirectly responsible for the development and maintenance of innovative cryptocurrency transaction monitoring and trade surveillance solutions. In this 100% crypto-focused role you will partner with Data Engineers, Data Scientists, Business Intelligence and Compliance professionals to oversee the buildout, management, and improvement of Fidelity's blockchain forensics and trade surveillance capabilities. The role will have broad exposure to senior leaders in Fidelity Digital Assets (‘FDA'), Legal, Risk and Compliance functions. You will partner with development teams to build out critical digital asset surveillance processes and be able to identify when a requirement isn't understood, or a process or control isn't sufficient. You will serve as an in-house crypto expert and thought leader, leveraging your expertise across all phases of the model development life cycle. Responsibilities of this role: Drive digital assets model development and enhancement initiatives. Support crypto related new business initiatives from a blockchain analytics and on-chain compliance perspective. Partner with Business Unit Technology functions to support development work relative to digital asset surveillance programs. Manage a small but growing team of digital asset/business intelligence professionals to execute on the Models & Analytics Team's strategic vision. Serve as a subject matter authority on blockchain forensics and cryptocurrency investigations, industry trends and standards. Manage digital asset vendor relationship(s), participate in annual vendor oversight responsibilities and influence product roadmaps to maximize value from the relationships. Maintain relationships with key stakeholders in the Financial Crimes Compliance team and those across Risk, Tech, and Business functions. Present to senior leaders on cryptocurrency compliance trends, risks and impacts to the Financial Crimes Compliance program. Support presentations to federal and state regulators on surveillance models and controls during annual exams and new product approval efforts. Continually increase your knowledge and understanding of the evolving digital asset landscape, always cognizant of technical and regulatory developments, and alert to emerging risks. Providing insight on all aspects of Fidelity's crypto operations Positioning the Financial Crimes Compliance program to continue to protect Fidelity Investments customers and brand for years to come The Expertise and Skills You Bring Prior AML/Fraud advisory, surveillance, or investigative experience. Prior financial crimes model development and/or maintenance experience. Deep knowledge of the digital asset ecosystem, including cryptocurrencies, stablecoins, decentralized finance (bridging/swapping/minting/burning), and more. Experience managing multiple initiatives simultaneously in addition to direct reports with their own projects. Experience with project planning, communicating with stakeholders, and monitoring and maintaining model performance. Prior experience managing a team of high performing individuals with diverse skill sets. Prior experience maintaining critical relationships with senior executives in Compliance, Tech, and Business functions. Personal experience trading cryptocurrencies, stablecoins and/or NFTs. Passion for cryptocurrencies and the broader crypto ecosystem in general. Prior experience supporting regulatory response efforts. Chainalysis Academy or Elliptic LEARN certifications a plus. FINRA Series 7, 63, 24 or 9/10 registrations a plus. Experience with blockchain analytics tools (e.g., Elliptic, Chainalysis, TRM Labs etc.) their various tool suites, and conducting crypto investigations using these products Knowledge of digital asset AML & fraud typologies such as peel chains, mixers/privacy wallets, pig butchering investment and romance scams, use of non-AML/KYC compliant services or dApps to obfuscate prior activity, and indirect exposure through VASP transactions and correspondent relationships Capable of deep-diving raw data to understand database and table structure, data location and potential data gaps (raw vs. front-end systems) while clearly articulating findings Able to navigate front-end systems and the databases where relevant crypto data is being stored communicating with technologists Excellent listening, communication (verbal and written), influencing, and presentation skills Knowledge/experience with Agile frameworks and methodologies a plus Passionate about crypto and its intersection with Financial Crimes Intellectually curious and an early adopter of new technology Very thorough with strong documentation skills Able to communicate and explain crypto concepts to non-technical audience Great demeanor, teammate, and effective contributor Strong interpersonal skills Note: Fidelity is not providing immigration sponsorship for this position The Team The Financial Crimes Models & Analytics Team is part of the Financial Crimes Compliance organization. The organization strives to protect Fidelity's businesses, clients, customers, and reputation by providing effective and timely analytical and investigative services, enabling us to provide the optimal balance of risk management and customer experience. Financial Crimes Models & Analytics is an agile development team supporting all phases of the software development life cycle. We're looking for curious individuals that love data, have a passion for technology and digital assets and thrive in a team-based culture. You will work with vast amounts of data across numerous Fidelity business lines. You'll have the opportunity to learn, test and implement new technologies supporting both existing and new Fidelity businesses. The Financial Crimes Models and Analytics Team within Fidelity Investments Financial Crimes Compliance group is responsible for the design, development and maintenance of the firms FCC detection and screening models. We partner with colleagues across Fidelity's Corporate Technology, Compliance, Investigations, Legal and Risk groups to build software, data science and analytics solutions that support the firms monitoring programs. The Analytics team supports Fidelity's Economic Sanctions, Negative Media, Customer Risk Rating, Insider Trading, Elder Financial Exploitation, Digital Assets, Low-Priced Securities, International Payments, surveillance, and screening programs. The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Business Analytics and Insights
    $110k-222k yearly 4d ago
  • Class A CDL Owner Operator - 2yrs EXP Required - OTR - Ameri-Co Carriers

    Ameri-Co Carriers 4.7company rating

    Blountville, TN job

    Looking to Partner with Owner Operators - Long Haul Freight. Proud to be a 100% Owner Operator Fleet CDL-A Owner Operators and Fleet Owners Leasing to Ameri-Co Carriers is not just another job. Let us show you how your days with us will be the most successful ones! Short and Long Runs covering East to West, North to South and Midwest Regions. We have many options for our Regional and OTR Owner Operators to choose from - drive the routes you love when you partner with Ameri-Co! Regional and Long Haul Opportunities: Gross Pay for Regional Drivers BEFORE Deductions: $3,000-$4,000 Gross Pay for Long Haul Drivers BEFORE Deductions: $5,000-$6,000 Some Benefits of partnering with Ameri-Co include: $4,000 Sign On Bonus 100% Owner Operator fleet Financially sound company with steady work year-round High retention rate Several of our Drivers have been with us for more than 30 years Ameri-Co's top two Owner Operators have surpassed 4 million miles with us, so the possibilities are endless!! No forced dispatch Flexible Schedules to fit your needs and lifestyle Regional - Home every weekend Long Haul - Average 8-10 days out (or longer - your choice!) Rider passes available at no cost to you Fleet Advance Accident Plan Discounts with major tire companies All Tolls Paid DOT Physicals paid Fuel Cards (EFS fuel discount program) PrePass Qualcomm equipment provided at no cost ($25/month usage fee) We Provide: Competitive compensation package Exceptional mileage rate paid on ALL miles, loaded and empty (PLUS Fuel Surcharge) Weekly direct deposit settlements Safe driving awards and incentives Quarterly Safety Bonuses Referral Bonuses Insurance and Plates: Ameri-Co joined the Independent Truckers Group as an option to obtain affordable Health Care Benefits Convenient settlement deductions offered to assist with your vehicle-related insurance purchases Base Plate Incentive Program (We pay up front) Ameri-Co believes in maintaining a small company atmosphere and strives to provide the best working conditions and a profitable compensation program. Qualifications: Must own semitruck Must be willing to run under Ameri-Co authority Minimum 23 years of age At least two (2) full years of verifiable interstate driving in the past three (3) years Your truck must be EROD compatible; 2000 build date or newer Driving experience needs to be with the type of equipment you will be operating Flatbed Cargo Securement and Tarping experience, if operating Flatbeds As a wholly owned subsidiary of Minerals Technologies Inc., Ameri-Co Carriers is a leading truckload carrier headquartered in Scottsbluff, NE. Ameri-Co not only recognizes our Owner Operators, but we also show our appreciation to our partners every single day. Our freight is consistent, our lanes are more desirable, and we strive to dispatch trucks that meet your comfort level while providing the right amount of weekly miles you request. Ameri-Co Carriers is a 100% Owner Operator company. We pride ourselves in partnering with Owner Operators because they have an impressive reputation for safety and reliability.
    $3k-4k monthly 17h ago
  • Acquisition Associate

    GLC Group 4.4company rating

    Miami, FL job

    A privately held real estate investment syndicate based in Brickell is seeking a Acquisitions Analyst to join its growing team. The firm focuses on value-add and opportunistic commercial real estate investments across the U.S., with a diverse portfolio spanning industrial, multifamily, office, and retail assets. The Senior Analyst will play a hands-on role in deal sourcing, underwriting, due diligence, and transaction execution-working directly with senior leadership and investors throughout the full acquisitions process. Key Responsibilities: Source and evaluate investment opportunities through broker relationships, direct outreach, and market tracking. Underwrite and model acquisitions and developments using Excel and Argus. Conduct market research, lease analysis, and asset-level due diligence. Prepare investment committee materials and coordinate deal execution. Interface with brokers, lenders, and JV partners to support transactions. Ideal Profile: 3-6 years of experience in real estate acquisitions, private equity, or investment banking. Strong financial modeling and analytical capabilities. Proven understanding of commercial real estate valuation and capital markets. Entrepreneurial mindset, strong communication skills, and ability to thrive in a small, fast-paced investment environment.
    $61k-118k yearly est. 3d ago
  • Business Insurance Agent - Mid-level (BATON ROUGE)

    USAA 4.7company rating

    Remote or Baton Rouge, LA job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-members unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for members business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies members and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for members and nonmembers including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $54.6k-97.8k yearly 1d ago
  • BUSINESS SUPPORT SPECIALIST - WATERFORD

    Firstbank Florida 4.6company rating

    Miami, FL job

    Responsible for loan monitoring including all internal and external reporting requirements, company/borrower information and all relevant events. Responsible for supporting responses/ resolutions for internal and external customers and aiding the overall departmental workflow. Responsible for the maintenance of the Loan Portfolio documentation and for providing support to the SAG/ Credit departments as detailed below. Responsible for SAG/REO monitoring and handling. Essential Responsibilities: Coordinates with both internal and external parties as it relates to portfolio management process. Provide weekly overview of Portfolio and preparation of reports not limited to monitoring portfolio for past dues, potential non-performing loans, delinquent borrowers; follow on past due covenants related to technical exceptions and annual reviews. Request and follow-up on pending and missing documents, legal and other documentations supporting credit assets. Assist with preparation of CAMs and Spreads using Ncino system. Acquire working knowledge of credit analysis/underwriting Act as a liaison between Portfolio management/Credit administration and internal support department and clients. Special assets assistance - Interact with investors, brokers, loan offices, and attorneys with the sale distressed assets and portfolio not limited to providing loan document information, monitoring sales and the closings, process and keep track of deficiency judgements' generation of defaults letters, manage assigned portfolio of non-performing assets in conjunction with the assigned attorney; attend meditations and/or depositions. Coordinate with First Bank Florida attorney in negotiating; Preparing and reviewing Stipulation/Forbearance Agreements; manage all incoming bank REOs. Update reports: SAG Status update report and ensures update in Premier Collection, REO status inventory report, Portfolio Management report, and deficiency report. Prepare Datamart validation and certification as well as TDR reporting. Assist with review of modification of cases (Hardship and Non-hardship), generate loss mitigation letters Assists with follow-up with various action plans that transpire from the regulatory, audit and/or loan review examinations. Backup for the review and maintenance of the Credit reports, New Money Approved/Closed & funded, Commercial & Consumer-Residential or other as requested Backup for CRA monthly report submission. May serve as back up for ordering of residential appraisals and update of log. Support for Commercial Appraisal/ Appraisal review tracking. Assist with loan processing as needed. Support special Project and/ or audits as needed Other Responsibilities: Perform/ Assist with Check request, payment of invoices and GL reconciliations Process deficiency payments Review the monthly covenant report for accuracies, changes and updates, Review ONBASE system file upload accuracy. Independent Judgement: Exercises a moderate degree of discretion and judgment. Works within assigned parameters always consulting supervisor on variances or situations where decision making is required. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Impact of Errors: The impact of errors of this position could affect essential activities of administrative, operational or business nature that have a considerable economic impact. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to standard walk. May be requiredto lift and move boxes or packagesnot exceeding 10 pounds in weight. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. May be exposed to external elements when visiting other bank premises, government agencies, etc., as needed. Competencies: The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy. Strong analytical and problem-solving skills Well-developed written communication and verbal presentation skills. Able to handles stress, flexible working hours. Attention to details. Good communication skills Customer service oriented Minimum Requirements Bachelors in Business, finance or related field or relevant experience. Minimum of 3-5 years of experience working in a financial institution setting with knowledge of the loan documentation, financial information and or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required. Microsoft Office proficient (Word,Excel, PowerPoint). CustomerService oriented. Availableto work overtime, when required. Ability to manage multiple priorities, organize daily tasks and meet deadline sin a high-volume environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
    $73k-109k yearly est. 4d ago
  • Team Lead- Mortgage

    Midland States Bank 4.0company rating

    Rockford, IL job

    Team Lead- Mortgage Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI8b8152e22662-37***********7
    $86k-136k yearly est. 11d ago
  • Operations Manager

    PCS Florida 4.4company rating

    Sarasota, FL job

    About PCS PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white-glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail-oriented Operations Manager to oversee daily business operations, support cross-departmental coordination, and drive continuous improvement in administrative, financial, and operational processes. Position Summary The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day-to-day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained. Key Responsibilities Operational Oversight Manage day-to-day office and business operations across multiple PCS locations. Oversee administrative and procedural functions to ensure consistency and efficiency. Develop, implement, and maintain operational policies and procedures to enhance company performance. Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope. Team & Staff Coordination Supervise and support administrative staff. Coordinate schedules and attendance management for staff. Support onboarding and offboarding processes for employees. Ensure internal communication and collaboration between departments. Administration Manage vendor relationships and purchase approvals. Assist leadership with financial reporting and budget tracking. Maintain and update company documentation, contracts, and handbooks. Technology & Systems Oversee office technology operations and ensure systems are functioning efficiently. Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting. Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting. Leadership Support & Compliance Provide administrative and strategic support to executive leadership. Coordinate company meetings, events, and internal initiatives. Ensure compliance with company policies and safety regulations. Identify operational inefficiencies and recommend improvements. Qualifications & Skills 3+ years of experience in operations management, office administration, or business management. Proven leadership and team management abilities. Strong organizational, analytical, and problem-solving skills. Proficiency in Microsoft Office Suite and related business systems. Familiarity with Autotask or similar service management software preferred. Excellent written and verbal communication skills. Ability to work in a fast-paced, multi-office environment with minimal supervision.
    $75k-112k yearly est. 5d ago
  • Application Production Support

    Natixis Corporate & Investment Banking 4.9company rating

    New York, NY job

    The Application Production Support specialist is a vital member of the IT Support US Equity team, providing both operational and project-related support for Equities trading. This role focuses on IT topics, projects, and systems utilized globally by the business line, with support primarily during US business hours. Essential Duties and Responsibilities Manage daily application issues and requests from Equity trading users Working experience or familiar with vendor products e.g. Sophis Equities Essential Duties and Responsibilities Manage daily application issues and requests from Sophis Equities users. Monitor end-of-day processes and batch jobs during office hours. Provide Level 1 and Level 2 technical support; functional support experience is a plus. Work morning US IT shifts to ensure the accessibility of Sophis Equities. Shift start times vary weekly at 6:00 AM, 7:00 AM, or 8:00 AM EST. Communicate and report issues or problems related to the equity perimeter. Develop and maintain tools to enhance end-user service levels and facilitate support tasks. Assist Business Analysts in automating recurring requests. Perform non-regression testing. Ensure the smooth operation of one or more applications from start to finish, including daily monitoring, organizing maintenance work, and implementing upgrades. Contribute to the implementation of projects within the corresponding community. Plan and deploy new releases in production. Provide support for weekend deliveries and target days as needed. Qualifications Bachelor's degree in a relevant field. 2 to 5 years of experience in an application support role. Excellent application support skills with Sophis Equities. Strong knowledge of the banking IT environment. Ability to work effectively under stress. Strong communication skills. Team player with professionalism, availability, autonomy, and rigor. Proactive approach to incident remediation and continuous improvement/automation. Experience with middleware tools such as Ctrl-M, Zabbix, XLDeploy, Grid Computing (Datasynapse, in-house), and MQ. Proficiency in scripting languages, including Python, PowerShell, and Shell. Familiarity with operating systems such as Windows Server and UNIX. Knowledge of relational database management systems (RDBMS) including Oracle, SQL Server, and Sybase ASE. Proficient in written and spoken English. Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law. Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities. The salary range for the Associate position will be between $120,000 - 150,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
    $120k-150k yearly 2d ago
  • Director, Digital Assets, Financial Crimes Models & Analytics

    Fidelity Investments 4.6company rating

    Jersey City, NJ job

    Job Description:Director, Digital Assets, Financial Crimes Models & AnalyticsThe Role We're seeking a Digital Assets Director to serve as a subject-matter expert and to lead the team directly/indirectly responsible for the development and maintenance of innovative cryptocurrency transaction monitoring and trade surveillance solutions. In this 100% crypto-focused role you will partner with Data Engineers, Data Scientists, Business Intelligence and Compliance professionals to oversee the buildout, management, and improvement of Fidelity's blockchain forensics and trade surveillance capabilities. The role will have broad exposure to senior leaders in Fidelity Digital Assets (‘FDA'), Legal, Risk and Compliance functions. You will partner with development teams to build out critical digital asset surveillance processes and be able to identify when a requirement isn't understood, or a process or control isn't sufficient. You will serve as an in-house crypto expert and thought leader, leveraging your expertise across all phases of the model development life cycle. Responsibilities of this role: Drive digital assets model development and enhancement initiatives. Support crypto related new business initiatives from a blockchain analytics and on-chain compliance perspective. Partner with Business Unit Technology functions to support development work relative to digital asset surveillance programs. Manage a small but growing team of digital asset/business intelligence professionals to execute on the Models & Analytics Team's strategic vision. Serve as a subject matter authority on blockchain forensics and cryptocurrency investigations, industry trends and standards. Manage digital asset vendor relationship(s), participate in annual vendor oversight responsibilities and influence product roadmaps to maximize value from the relationships. Maintain relationships with key stakeholders in the Financial Crimes Compliance team and those across Risk, Tech, and Business functions. Present to senior leaders on cryptocurrency compliance trends, risks and impacts to the Financial Crimes Compliance program. Support presentations to federal and state regulators on surveillance models and controls during annual exams and new product approval efforts. Continually increase your knowledge and understanding of the evolving digital asset landscape, always cognizant of technical and regulatory developments, and alert to emerging risks. Providing insight on all aspects of Fidelity's crypto operations Positioning the Financial Crimes Compliance program to continue to protect Fidelity Investments customers and brand for years to come The Expertise and Skills You Bring Prior AML/Fraud advisory, surveillance, or investigative experience. Prior financial crimes model development and/or maintenance experience. Deep knowledge of the digital asset ecosystem, including cryptocurrencies, stablecoins, decentralized finance (bridging/swapping/minting/burning), and more. Experience managing multiple initiatives simultaneously in addition to direct reports with their own projects. Experience with project planning, communicating with stakeholders, and monitoring and maintaining model performance. Prior experience managing a team of high performing individuals with diverse skill sets. Prior experience maintaining critical relationships with senior executives in Compliance, Tech, and Business functions. Personal experience trading cryptocurrencies, stablecoins and/or NFTs. Passion for cryptocurrencies and the broader crypto ecosystem in general. Prior experience supporting regulatory response efforts. Chainalysis Academy or Elliptic LEARN certifications a plus. FINRA Series 7, 63, 24 or 9/10 registrations a plus. Experience with blockchain analytics tools (e.g., Elliptic, Chainalysis, TRM Labs etc.) their various tool suites, and conducting crypto investigations using these products Knowledge of digital asset AML & fraud typologies such as peel chains, mixers/privacy wallets, pig butchering investment and romance scams, use of non-AML/KYC compliant services or dApps to obfuscate prior activity, and indirect exposure through VASP transactions and correspondent relationships Capable of deep-diving raw data to understand database and table structure, data location and potential data gaps (raw vs. front-end systems) while clearly articulating findings Able to navigate front-end systems and the databases where relevant crypto data is being stored communicating with technologists Excellent listening, communication (verbal and written), influencing, and presentation skills Knowledge/experience with Agile frameworks and methodologies a plus Passionate about crypto and its intersection with Financial Crimes Intellectually curious and an early adopter of new technology Very thorough with strong documentation skills Able to communicate and explain crypto concepts to non-technical audience Great demeanor, teammate, and effective contributor Strong interpersonal skills Note: Fidelity is not providing immigration sponsorship for this position The Team The Financial Crimes Models & Analytics Team is part of the Financial Crimes Compliance organization. The organization strives to protect Fidelity's businesses, clients, customers, and reputation by providing effective and timely analytical and investigative services, enabling us to provide the optimal balance of risk management and customer experience. Financial Crimes Models & Analytics is an agile development team supporting all phases of the software development life cycle. We're looking for curious individuals that love data, have a passion for technology and digital assets and thrive in a team-based culture. You will work with vast amounts of data across numerous Fidelity business lines. You'll have the opportunity to learn, test and implement new technologies supporting both existing and new Fidelity businesses. The Financial Crimes Models and Analytics Team within Fidelity Investments Financial Crimes Compliance group is responsible for the design, development and maintenance of the firms FCC detection and screening models. We partner with colleagues across Fidelity's Corporate Technology, Compliance, Investigations, Legal and Risk groups to build software, data science and analytics solutions that support the firms monitoring programs. The Analytics team supports Fidelity's Economic Sanctions, Negative Media, Customer Risk Rating, Insider Trading, Elder Financial Exploitation, Digital Assets, Low-Priced Securities, International Payments, surveillance, and screening programs. The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Business Analytics and Insights
    $110k-222k yearly 4d ago
  • Class A CDL Owner Operator - 2yrs EXP Required - OTR - Ameri-Co Carriers

    Ameri-Co Carriers 4.7company rating

    Williamsport, PA job

    Looking to Partner with Owner Operators - Long Haul Freight. Proud to be a 100% Owner Operator Fleet CDL-A Owner Operators and Fleet Owners Leasing to Ameri-Co Carriers is not just another job. Let us show you how your days with us will be the most successful ones! Short and Long Runs covering East to West, North to South and Midwest Regions. We have many options for our Regional and OTR Owner Operators to choose from - drive the routes you love when you partner with Ameri-Co! Regional and Long Haul Opportunities: Gross Pay for Regional Drivers BEFORE Deductions: $3,000-$4,000 Gross Pay for Long Haul Drivers BEFORE Deductions: $5,000-$6,000 Some Benefits of partnering with Ameri-Co include: $4,000 Sign On Bonus 100% Owner Operator fleet Financially sound company with steady work year-round High retention rate Several of our Drivers have been with us for more than 30 years Ameri-Co's top two Owner Operators have surpassed 4 million miles with us, so the possibilities are endless!! No forced dispatch Flexible Schedules to fit your needs and lifestyle Regional - Home every weekend Long Haul - Average 8-10 days out (or longer - your choice!) Rider passes available at no cost to you Fleet Advance Accident Plan Discounts with major tire companies All Tolls Paid DOT Physicals paid Fuel Cards (EFS fuel discount program) PrePass Qualcomm equipment provided at no cost ($25/month usage fee) We Provide: Competitive compensation package Exceptional mileage rate paid on ALL miles, loaded and empty (PLUS Fuel Surcharge) Weekly direct deposit settlements Safe driving awards and incentives Quarterly Safety Bonuses Referral Bonuses Insurance and Plates: Ameri-Co joined the Independent Truckers Group as an option to obtain affordable Health Care Benefits Convenient settlement deductions offered to assist with your vehicle-related insurance purchases Base Plate Incentive Program (We pay up front) Ameri-Co believes in maintaining a small company atmosphere and strives to provide the best working conditions and a profitable compensation program. Qualifications: Must own semitruck Must be willing to run under Ameri-Co authority Minimum 23 years of age At least two (2) full years of verifiable interstate driving in the past three (3) years Your truck must be EROD compatible; 2000 build date or newer Driving experience needs to be with the type of equipment you will be operating Flatbed Cargo Securement and Tarping experience, if operating Flatbeds As a wholly owned subsidiary of Minerals Technologies Inc., Ameri-Co Carriers is a leading truckload carrier headquartered in Scottsbluff, NE. Ameri-Co not only recognizes our Owner Operators, but we also show our appreciation to our partners every single day. Our freight is consistent, our lanes are more desirable, and we strive to dispatch trucks that meet your comfort level while providing the right amount of weekly miles you request. Ameri-Co Carriers is a 100% Owner Operator company. We pride ourselves in partnering with Owner Operators because they have an impressive reputation for safety and reliability.
    $3k-4k monthly 17h ago
  • L2 Desktop Support Engineer

    Tata Consultancy Services 4.3company rating

    Jackson, TN job

    Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements. Roles & Responsibilities: Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Interested candidates share your resume ****************************
    $50k-60k yearly 3d ago
  • Director of Business Operations

    Connecticut Innovations 3.9company rating

    New York, NY job

    Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10% Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms Ensure accurate, scalable data processing, reporting and billing processes across all customers Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners Lead the implementation of new products and services as defined by our leadership team Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts Mentor team members on hospitality industry best practices and emerging technologies Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives Develop robust platform operations processes that enhance client experience and drive account growth Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications Bachelor's degree in Marketing, Business, Economics, Engineering, or related field 6+ years of experience in digital advertising operations with 3+ years in leadership roles Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.) Experience with hospitality, travel, or advertising technology preferred Strong understanding of hotel technology space Excellent analytical skills with proficiency in data analysis tools and SQL Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications Experience scaling operations at high-growth technology companies Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization Background with hotel PMS systems, booking engines, or hospitality technology platforms Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
    $109k-204k yearly est. 1d ago
  • Onsite Support Technician

    Tata Consultancy Services 4.3company rating

    West Chester, PA job

    Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 6. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities 1. Technical Support: Provide technical assistance to users experiencing hardware and software issues. 2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4. User Training: Train users on new technologies and provide guidance on best practices. 5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed. 6. Collaboration: Work closely with other IT teams to resolve complex issues. 7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions. Salary Range: $60,000 $65,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $60k-65k yearly 1d ago
  • SBA Credit Risk Team Lead

    Valley Bank 4.4company rating

    Tampa, FL job

    The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined
    $45k-84k yearly est. 3d ago
  • Customer Success Manager

    HPS, Inc. 3.8company rating

    West Deptford, NJ job

    HPS, Inc., a leader in seal design and supply, is seeking a Strategic Sales Specialist. Solving technical problems, delivering the best solutions, and providing excellent customer service is a top priority for our organization. We offer competitive wages, paid time off, company holidays, a comprehensive benefits package, and a department-wide, uncapped, quarterly commission program. Founded in 1975, HPS Inc. is a family-owned business, staffed by a team of professionals in a collaborative environment. If you are an outgoing, energetic salesperson looking to utilize your technical skills to identify and solve customer issues, reach out today! Why Choose HPS, Inc.? HPS, Inc. recognizes that a well-rounded, fulfilled team member knows their value, purpose, and is given the opportunity to make a difference with their work. We value work-life balance through generous paid time off, company-wide breaks during paid holidays, and the belief that great work happens at work. HPS feeds employees' minds with specialized paid training and tuition reimbursement benefits after applicable waiting periods, and their bodies with our legendary “Bagel Fridays” and unlimited snacks and drinks throughout the office and warehouse. Performance Overview: At HPS, the Customer Success Account Manager (CSAM) plays a critical role in building long-term customer partnerships, driving account growth, and ensuring operational excellence. CSAMs serve as trusted advisors and primary points of contact for their accounts, managing retention, performance, and customer satisfaction while representing the voice of the customer across the organization. Core Responsibilities: Customer Retention & Success Maintain a 95% customer retention rate across assigned accounts. Conduct Quarterly Business Reviews (QBRs) with all accounts to align on performance, goals, and opportunities. Lead Monthly Business Reviews (MBRs) for Tier 1 accounts to provide deeper insights and foster executive alignment. Ensure yearly reviews are completed for all accounts across tiers to reinforce trust and highlight value delivery. Track and communicate customer health through metrics such as on-time delivery rates and service performance. Issue Resolution & Escalation Serve as the Account Manager of record when issues arise-leading resolution efforts and ensuring goal resolution within 7 days. Act as the representative of accounts internally, pulling in all necessary HPS stakeholders (operations, engineering, supply chain, sales) to resolve challenges quickly and effectively. Proactively identify potential risks to customer satisfaction and implement preventative measures. Business Growth & Value Creation Identify opportunities to expand business within accounts by analyzing customer trends, usage, and growth levers. Deliver data-driven insights, recommend tailored solutions, and highlight value-add opportunities unique to each customer. Build long-term account strategies to strengthen customer partnerships and support revenue growth. Relationship Management Develop strong, trust-based relationships with customer contacts at all levels, positioning HPS as a strategic partner. Act as a customer advocate internally, ensuring their needs are prioritized and represented across departments. Professional Growth & Expertise Successfully complete and test out of all company training, demonstrating ongoing ownership of personal development. Actively “learn and be curious” by expanding knowledge of HPS seals, their components, and applications-becoming a Subject Matter Expert (SME) in product knowledge. Share product and industry insights with customers to build confidence in HPS as a solutions provider. Please note: This is an individual contributor role, and not one that manages people. The ideal candidate is: Able to work independently and collaboratively in a fast-paced, dynamic environment while remaining meticulous, highly accurate, and always maintaining a professional demeanor. Able to build and maintain strong customer relationships. Experienced in project management, as customer onboarding, account planning, issue resolution, customer success initiatives, cross-functional collaboration, and data analysis and reporting are crucial to success in this role. Able to understand products that are technical in nature and effectively communicate technical concepts to technical and non-technical audiences. Solution-driven, as the Customer Success Specialist is not only resolving immediate issues but contributing to long-term customer satisfaction and retention to ultimately drive business growth and success. Flexible and adaptable which enables the Customer Success Manager to navigate the complexities of client relationships, industry dynamics, and team collaboration to ultimately contribute to the success of both the customer and the company. Requirements: Minimum 3-5 years of experience in customer success, account management, or related role, preferably in the industrial machinery/parts distribution, manufacturing, or design sector. Bachelor's degree in business, marketing, communications, or related field. Proficient in Microsoft 365 (Excel, PowerPoint, etc.), Microsoft Business Central and experience working with a CRM tool, preferably Salesforce. Ability to pass pre-employment screening, which includes a drug test and a background check. Ability to work first shift: 8:30am - 5:00pm EST Monday-Friday. Limited hybrid work arrangement available. Ability to work independently, while keeping deliverables and deadlines top of mind for multiple accounts while maintaining trusted relationships. Ability to understand customer needs, negotiate costs and services, and deliver client-focused solutions. Ability to prepare and present QBRs Must have excellent written and verbal communication skills (English) with the ability to build rapport and trust with customers. Must be legally authorized to work in the U.S. and will not require sponsorship. Travel: Likely 1x/quarter but as much as 1x/month. HPS Inc. offers: Competitive wages dependent upon experience and additional pay increases on an annual basis Comprehensive benefits package to include medical, Rx, dental, vision, STD, LTD, 401K and HSA Quarterly bonus (depending on meeting sales targets) Training and Tuition Reimbursement benefits Company paid holidays Paid time off beginning at 15 days/ year (prorated in year 1) Join us: If you are an outgoing, solution-seeking customer advocate looking to utilize your consultative and nurturing approach to drive customer success, we want to hear from you. Apply now and become part of the HPS, Inc. Team!
    $106k-143k yearly est. 4d ago
  • EUC Desktop Manager

    Tata Consultancy Services 4.3company rating

    Westchester, IL job

    Strong understanding of depot logistics, device provisioning (Intune), and EUC support. Proven ability to manage large-scale rollouts and coordinate cross-functional teams. Excellent communication and stakeholder management skills. Experience with ServiceNow, POS systems, and retail IT environments is a plus. Roles & Responsibilities: Conduct daily standups with technical teams, domain managers to track progress, identify blockers, and manage dependencies Coordinate with architecture leads, depot vendors, and EUC teams to ensure timely delivery and issue resolution. Own the tech stack and ensure all components (hardware, OS, Intune provisioning, network) are aligned and functioning. Salary Range: $80,000 - $100,000 a Year # LI-RJ2
    $80k-100k yearly 4d ago

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