Customer Representative jobs at Genesis Financial Solutions, Inc.

**About the Role** **_Role: Full time | Remote - Ohio residents_** If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed! **_Pay Transparency_** This position starts at $13 per hour. **_What to Expect_** As a Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: + Work from home while having regular connection with your teammates + No weekends + Paid training + Equipment provided + Benefits available + Professional development opportunities You need: + Computer, typing and phone skills + Interpersonal skills + Detail oriented + High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline _(Note: wireless, 5G and satellite internet unfortunately won't work for this role)_ + See _Skills for Success_ below Tasks: + Provide fantastic service over the phone + Use your computer skills to: + Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Computer, typing and phone skills + Can speak and type proficiently at the same time + Able to problem-solve, act as a consultant and resolve customer issues + Solid work ethic, able to meet deadlines + Excellent organizational and interpersonal skills, strong attention to detail **_Eligibility Requirements_** + High school diploma or equivalent + Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) _Schedule_ + **Training** **(requires 100% attendance):** + **First five weeks - instructor-led:** + 8 hours / day + Between 8 a.m. and 5:30 p.m. Eastern time + Monday - Friday + **Next four weeks - hands-on calls:** + Scheduled during hours of operation: + Between 8 a.m. and 6 p.m. Eastern time + Monday - Friday + **Work schedule:** + Able to work shifts between 8 a.m. and 6 p.m. Eastern time + Monday - Friday + No weekends! **_Nice to Have_** + Degree in a relevant or related field + Experience in the automotive industry **_Remote Work Requirements_** + Ohio resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance (company paid) **_Benefits to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

Customer Specialist At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. The Customer Specialist position is a front-line position providing customer service to bank clients both in the branch and at the drive thru. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! Essential Functions Greet customers Facilitate all transactions for customers across all financial account types and requests Open accounts and teach customers how to gain the most potential from them Assist new customers in transferring all funds over seamlessly through our switch program Maintain an accurate balance of cash drawers daily Demonstrate knowledge of all accounts, products and services offered Support customers with all account and service needs Be willing to help customers with additional benefits such as notary, faxing and check orders Stay current on rates for CDs, savings IRAs and interest bearing checking Listen to customer needs and recommend the best solutions to help them succeed Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations Scan proof - scanning all transactions daily into the computer Demonstrate drive thru knowledge - speaker, transaction drawers/tube Perform other tasks assigned by Branch Manager Skills and Abilities Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud. Mathematical skills In-depth knowledge of our bank products and services Work well under pressure and in a fast paced environment Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion) Strong communication skills High degree of accuracy Detailed and organized Maintain confidentiality at all times Maintain a positive can-do attitude towards your team and customers Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act Punctual Driven to succeed and open minded to learn more about new technology within our industry Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail Education High School Diploma or GED required, college preferred Two years of customer service experience required Cash handling experience preferred Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Customer Specialist At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. The Customer Specialist position is a front-line position providing customer service to bank clients both in the branch and at the drive thru. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! Essential Functions Greet customers Facilitate all transactions for customers across all financial account types and requests Open accounts and teach customers how to gain the most potential from them Assist new customers in transferring all funds over seamlessly through our switch program Maintain an accurate balance of cash drawers daily Demonstrate knowledge of all accounts, products and services offered Support customers with all account and service needs Be willing to help customers with additional benefits such as notary, faxing and check orders Stay current on rates for CDs, savings IRAs and interest bearing checking Listen to customer needs and recommend the best solutions to help them succeed Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations Scan proof - scanning all transactions daily into the computer Demonstrate drive thru knowledge - speaker, transaction drawers/tube Perform other tasks assigned by Branch Manager Skills and Abilities Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud. Mathematical skills In-depth knowledge of our bank products and services Work well under pressure and in a fast paced environment Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion) Strong communication skills High degree of accuracy Detailed and organized Maintain confidentiality at all times Maintain a positive can-do attitude towards your team and customers Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act Punctual Driven to succeed and open minded to learn more about new technology within our industry Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail Education High School Diploma or GED required, college preferred Two years of customer service experience required Cash handling experience preferred Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Customer Service Specialist As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. What You'll Do: * Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations. * What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. Bonus Points: * Bilingual/Multilingual * Customer Service experience * Cash-handling experience What we can offer you: * Medical, dental, vision, STD, LTD, Life insurance, etc. * 17 days paid time off, 11 paid holidays and bereavement leave * Education assistance program * Paid parental bonding leave * Wellness benefits * Life event coverage * Service awards * Financial benefits including 401(k) match, stock purchase plan, loan discounts and more * National and local discounts on everything from computers and vacations to phones and retail shopping * Free checking account, checks and discounted bank services This position will be located at: 4476 North High Street Columbus, Ohio, 43214 United States About Us: Heartland Bank, a Division of German American Bank, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

What Is Our Purpose? We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day. What You'll Do: The Customer Experience Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. What Your Day-to-Day Looks Like: * Answer a high volume of incoming calls * Convert incoming customer calls into booked service appointments * Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable * Respond to customer requests, resolving issues and promoting the brand * Be professional and establish customer rapport, encouraging repeat business * Participate in training to boost booked calls and practice outbound calling * Adhere to the company's plan for resolving customer complaints quickly and favorably * Maintain and update customer accounts with complete and accurate information What We'd Like You to Have: MUST BE ABLE TO WORK THE SCHEDULE OF TUESDAY - SATURDAY 8:00 AM - 5:00 PM. Proficiency with MS Office products. Preferred 2+ years' experience in customer service with high call volume. Bilingual in English/Spanish is a plus. What's In It For you: Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means… * You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology. * Being part of a great team with solid infrastructure in place. * You get an opportunity to win, drive change and be in an environment that will focus on your success. * Competitive wages, bonuses, and incentives * 90% paid Health insurance for employee * Dental and Vision Insurance * Employer paid $20,000 life insurance benefits * 6 Paid Holidays * Paid Time Off * Opportunities for Advancement * An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care. All which lead to giving you more than just another place to work. We are always looking for passionate individuals to join our team. Positive attitudes, creative minds, and a strong ethic are essential to our success. Do you check these boxes? If so, we'd love for you to apply and join our ever-growing team of professionals! A Little About Roth We are a team of home service experts who go the extra mile for our customers. We believe in the "white glove difference" and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving. What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we've made sure to keep our small-business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture. Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it's hiring the right people, for the right position, that will help us serve our community for another 50 years!

What Is Our Purpose? We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day. What You'll Do: The Customer Experience Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. What Your Day-to-Day Looks Like: Answer a high volume of incoming calls Convert incoming customer calls into booked service appointments Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable Respond to customer requests, resolving issues and promoting the brand Be professional and establish customer rapport, encouraging repeat business Participate in training to boost booked calls and practice outbound calling Adhere to the company's plan for resolving customer complaints quickly and favorably Maintain and update customer accounts with complete and accurate information What We'd Like You to Have: MUST BE ABLE TO WORK THE SCHEDULE OF TUESDAY - SATURDAY 8:00 AM - 5:00 PM. Proficiency with MS Office products. Preferred 2+ years' experience in customer service with high call volume. Bilingual in English/Spanish is a plus. What's In It For you: Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means… You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology. Being part of a great team with solid infrastructure in place. You get an opportunity to win, drive change and be in an environment that will focus on your success. Competitive wages, bonuses, and incentives 90% paid Health insurance for employee Dental and Vision Insurance Employer paid $20,000 life insurance benefits 6 Paid Holidays Paid Time Off Opportunities for Advancement An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care. All which lead to giving you more than just another place to work. We are always looking for passionate individuals to join our team. Positive attitudes, creative minds, and a strong ethic are essential to our success. Do you check these boxes? If so, we'd love for you to apply and join our ever-growing team of professionals! A Little About Roth We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving. What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we've made sure to keep our small-business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture. Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it's hiring the right people, for the right position, that will help us serve our community for another 50 years!

About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed! Pay Transparency This position starts at $13 per hour. What to Expect As a Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: * Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development opportunities You need: * Computer, typing and phone skills * Interpersonal skills * Detail oriented * High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won't work for this role) * See Skills for Success below Tasks: * Provide fantastic service over the phone * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car warranties * Escalate critical orders * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Computer, typing and phone skills * Can speak and type proficiently at the same time * Able to problem-solve, act as a consultant and resolve customer issues * Solid work ethic, able to meet deadlines * Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) Schedule * Training (requires 100% attendance): * First five weeks - instructor-led: * 8 hours / day * Between 8 a.m. and 5:30 p.m. Eastern time * Monday - Friday * Next four weeks - hands-on calls: * Scheduled during hours of operation: * Between 8 a.m. and 6 p.m. Eastern time * Monday - Friday * Work schedule: * Able to work shifts between 8 a.m. and 6 p.m. Eastern time * Monday - Friday * No weekends! Nice to Have * Degree in a relevant or related field * Experience in the automotive industry Remote Work Requirements * Ohio resident * High-speed internet access at home that you are able to connect to via Ethernet or landline * Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits * Medical and prescription coverage, including free annual physicals * Dental and vision insurance * Paid time off * Associate wellness program (earn a reward for getting your annual wellness checkup) * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account * Life insurance * Short- and long-term disability insurance (company paid) Benefits to Make Your Life Easier * Teladoc: 24/7 online access to doctors * 24/7 nurse help desk * Patient advocacy: Free 24/7 help with benefit questions and claims issues * Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************

Job Description Customer Specialist, Travel At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. The Traveling Customer Specialist position is a front-line position providing customer service to bank clients. This position is will travel all nine locations as needed. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! Essential Functions Greet customers Facilitate all transactions for customers across all financial account types and requests Open accounts and teach customers how to gain the most potential from them Assist new customers in transferring all funds over seamlessly through our switch program Maintain an accurate balance of cash drawers daily Demonstrate knowledge of all accounts, products and services offered Support customers with all account and service needs Be willing to help customers with additional benefits such as notary, faxing and check orders Stay current on rates for CDs, savings IRAs and interest bearing checking Listen to customer needs and recommend the best solutions to help them succeed Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations Scan proof - scanning all transactions daily into the computer Demonstrate drive thru knowledge - speaker, transaction drawers/tube Perform other tasks assigned by Branch Manager Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered. Skills and Abilities Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud. Mathematical skills In-depth knowledge of our bank products and services Work well under pressure and in a fast paced environment Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion) Strong communication skills High degree of accuracy Detailed and organized Maintain confidentiality at all times Maintain a positive can-do attitude towards your team and customers Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act Punctual Driven to succeed and open minded to learn more about new technology within our industry Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail Education High School Diploma or GED required, college preferred Two years of customer service experience required Cash handling experience preferred Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay Rate: $17.50/hr. based on experience, plus monthly bonus ($0- 300) after 90 days. Hours: Monday - Friday 2:00pm-10:30pm Who is Hospital Referral Services? No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Hospital Referral Services on-sites screen and help patient's bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Hospital Referral Services has an opening for an Onsite Medicaid Screening Representative. We are looking for a self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you. Our employees voted us Top Workplaces 4 years in a row! The Onsite Medicaid Eligibility Representative will be responsible for: Review the hospital work queue or census to identify uninsured patients that are admitted to the Emergency Room. Screen/Interview patient's bedside in hospital setting to determine possible eligibility for any assistance programs available including Medicaid and charities. High volume of walking and standing. (70% - 80% of your shift) The Onsite Medicaid Screening Representative will complete applications for Medicaid benefits and charity programs as needed. Maintain a positive working relationship with co-workers, hospital staff, and patients. Abide by HIPAA rules and regulations to protect patient's privacy. The Onsite Medicaid Screening Representative will meet production goals and objectives as assigned by hospital and management on a monthly basis. Maintain confidentiality of account information at all times. PM21 Requirements Requirements for the Onsite Medicaid Screening Representative: Previous customer service experience preferred. Must have basic computer skills. Must be able to multitask and type minimum 40 WPM Must have reliable transportation. Good attendance and dependability are essential. Successful completion of drug and background test is required. Annual Flu shots and TB testing is required The Onsite Medicaid Screening Representative must have availability to work some holidays. Please apply at: revenuegroup.com/careers EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21 Salary Description $17.50/hour

Job Description Customer Specialist, Travel At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. The Traveling Customer Specialist position is a front-line position providing customer service to bank clients. This position is will travel all nine locations as needed. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! Essential Functions Greet customers Facilitate all transactions for customers across all financial account types and requests Open accounts and teach customers how to gain the most potential from them Assist new customers in transferring all funds over seamlessly through our switch program Maintain an accurate balance of cash drawers daily Demonstrate knowledge of all accounts, products and services offered Support customers with all account and service needs Be willing to help customers with additional benefits such as notary, faxing and check orders Stay current on rates for CDs, savings IRAs and interest bearing checking Listen to customer needs and recommend the best solutions to help them succeed Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations Scan proof - scanning all transactions daily into the computer Demonstrate drive thru knowledge - speaker, transaction drawers/tube Perform other tasks assigned by Branch Manager Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered. Skills and Abilities Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud. Mathematical skills In-depth knowledge of our bank products and services Work well under pressure and in a fast paced environment Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion) Strong communication skills High degree of accuracy Detailed and organized Maintain confidentiality at all times Maintain a positive can-do attitude towards your team and customers Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act Punctual Driven to succeed and open minded to learn more about new technology within our industry Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail Education High School Diploma or GED required, college preferred Two years of customer service experience required Cash handling experience preferred Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are hiring for our call center in Columbus market. Located in Hilliard, Ohio. Our operating hours are 8am - 8pm M-F and Sat. 9am-1pm. Must have open availability. Member Experience Representatives I (MERs) deliver extraordinary service to WPCU member-owners in fast paced, high volume environment via remote delivery channels such as telephone and e-mail. MERs accurately and efficiently respond to member account inquiries and process a variety of electronic transactions for members. MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate products and services to educate members to manage their financial needs and provide information about Wright-Patt Credit Union's mission and vision. Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Actively listen to fully understand members' needs. Accurately process members' transactions while looking for opportunities to refer products/services that fit our members' financial needs. Resolve escalated member concerns while achieving first call resolution expectations. (40%) Accurately respond to member account inquiries and process transactions. Transactions include, but are not limited to: processing payments, withdrawals in the form of cashier checks, processing internal transfers and withdrawals including revolving line of credit advances, credit/debit/ATM card transactions, etc. (40%) Proactively identify and make appropriate qualified referrals for Members that will save member's time, money and/or provide peace of mind. Look for ways to enhance members' relationships with WPCU by building trust and confidence. (10%) Balance teller totals daily. (5%) Perform miscellaneous duties such as filing, maintaining supplies, software release testing, etc. (5%) Required Skills Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. Some post-secondary education is preferred. Must be able to learn and apply a variety of software applications. Must have accurate keyboarding skills. Prior experience in a retail service environment Some call center and member service experience is preferred.

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: We expect all CSB employees to serve our customers and fellow bank employees in a professional and caring manner. Through our Customer Service Center (CSC), which will focus on customer phone inquiries, a professional rapport will be established while providing exceptional customer service at all times. Additional emphasis will be placed on identifying customer needs and cross-selling of products and services offered by all areas of the bank. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To serve our customers in a professional and caring manner. Adhere to CSB Customer Service & Retail Ready! Standards Follow CSB professional standards of dress and conduct Build rapport with customers by asking quality questions to help meet their needs. Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Respond to customer inquiries & provide all relevant information to customer regarding account information, for both deposits and loans. Service customers in a professional, efficient and expedient manner. Perform duties regarding service support. This includes items such as, but is not limited to, transfers between accounts, balance inquiries, account problems, check reorders, stop payments, Online Banking ID/PIN Unlock and Resets, Live Chat, ATM and Wire questions, etc. Resolve difficult transactions and/or sensitive customer relations. Must be thoroughly knowledgeable with all products, services, and lines of business offered by CSB. Keeps abreast on the most recent offerings by CSB, including features and benefits. Must have excellent working relationship with all departments of the Bank. Demonstrate the ability to identify customer needs by listening to the customer and probing or inquiring to learn more before answering questions. Research issues which arise from customer questions when an immediate answer is unable to be given. Must be able to follow-thru and get back to customer in a timely manner. Follow up with customer by e-mail or phone call to see if questions or concerns have been taken care of in a timely manner, especially when questions or concerns had to be forwarded to another CSB department. No customer shall go longer than 24 hours without at least an update to the situation. Must be able to decipher customer inquiries and prioritize the importance of the call(s). Certain customer situations will demand a priority over others. Ensure customer privacy and positively identify each customer calling, doing so in a way that the customer appreciates the protection of their private information. Must be able to work independently and make the necessary decisions to take care of the customer. Daily and backup responsibilities for Bank Operations Will also assist the Bank Operations Manager with special projects. Create reference material for CSC staff members. Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Education: A high school diploma or general education degree (GED) is required. Summary of Employee Benefits: Competitive base wage Incentive compensation and profit sharing Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply) Paid time off for vacation, illness, bereavement, and jury duty 401(k) with an employer match and on-site advisers Employee Assistant Program (EAP) with free access to mental health resources Comprehensive wellness program with financial incentives to promote a healthy lifestyle Training and professional development opportunities to help you reach your long-term goals Paid holidays available immediately upon hire Volunteerism opportunities to give back to our local communities The Commercial & Savings Bank is an Equal Opportunity Employer.

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (********************** which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: We expect all CSB employees to serve our customers and fellow bank employees in a professional and caring manner. Through our Customer Service Center (CSC), which will focus on customer phone inquiries, a professional rapport will be established while providing exceptional customer service at all times. Additional emphasis will be placed on identifying customer needs and cross-selling of products and services offered by all areas of the bank. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To serve our customers in a professional and caring manner. Adhere to CSB Customer Service & Retail Ready! Standards Follow CSB professional standards of dress and conduct Build rapport with customers by asking quality questions to help meet their needs. Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Respond to customer inquiries & provide all relevant information to customer regarding account information, for both deposits and loans. Service customers in a professional, efficient and expedient manner. Perform duties regarding service support. This includes items such as, but is not limited to, transfers between accounts, balance inquiries, account problems, check reorders, stop payments, Online Banking ID/PIN Unlock and Resets, Live Chat, ATM and Wire questions, etc. Resolve difficult transactions and/or sensitive customer relations. Must be thoroughly knowledgeable with all products, services, and lines of business offered by CSB. Keeps abreast on the most recent offerings by CSB, including features and benefits. Must have excellent working relationship with all departments of the Bank. Demonstrate the ability to identify customer needs by listening to the customer and probing or inquiring to learn more before answering questions. Research issues which arise from customer questions when an immediate answer is unable to be given. Must be able to follow-thru and get back to customer in a timely manner. Follow up with customer by e-mail or phone call to see if questions or concerns have been taken care of in a timely manner, especially when questions or concerns had to be forwarded to another CSB department. No customer shall go longer than 24 hours without at least an update to the situation. Must be able to decipher customer inquiries and prioritize the importance of the call(s). Certain customer situations will demand a priority over others. Ensure customer privacy and positively identify each customer calling, doing so in a way that the customer appreciates the protection of their private information. Must be able to work independently and make the necessary decisions to take care of the customer. Daily and backup responsibilities for Bank Operations Will also assist the Bank Operations Manager with special projects. Create reference material for CSC staff members. Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Education: A high school diploma or general education degree (GED) is required. Summary of Employee Benefits: Competitive base wage Incentive compensation and profit sharing Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply) Paid time off for vacation, illness, bereavement, and jury duty 401(k) with an employer match and on-site advisers Employee Assistant Program (EAP) with free access to mental health resources Comprehensive wellness program with financial incentives to promote a healthy lifestyle Training and professional development opportunities to help you reach your long-term goals Paid holidays available immediately upon hire Volunteerism opportunities to give back to our local communities The Commercial & Savings Bank is an Equal Opportunity Employer.

Job Description Summary: Works closely with other Call Center Customer Care team members, other Bank personnel and departments to provide outstanding service for customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Customer Care Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to the customer to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Recommend and/or promote products or services that may suit the customer needs. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Responsible for researching and resolving customer and internal employees' inquiries via telephone, email and/or Banno messages Provides customer support for electronic banking products and services, including Digital Banking, Bill Payment, Mobile Banking, Online Account Opening, and Debit Card inquiries. Resolves customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, and interest rates in a professional and supportive manner. Cross-sells Bank services and supports all functions within the Call Center. Positively represents the Bank's culture and values by building lasting relationships with customers, other Customer Care Call Center team members, and Bank employees based on trust and reliability. Completes and maintains related account maintenance. Completes research and resolves documentation errors or discrepancies. Provides information to customers on Bank policies, procedures and programs. Adheres to Call Center performance metrics to ensure service levels and customer expectations are consistently achieved. Maintains and projects the Banks professional reputation through professional and courteous interactions with customers and other Bank employees. Completes ongoing internal education opportunities to sustain broad base of product, service and applications/technical knowledge. Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and applies them to daily tasks Assist customers and internal employees with OpenAnywhere questions Assists in resetting customer and employee passwords in adherence with Bank policy and procedures. Other duties as assigned. Follows and supports the Bank's policies and procedures accurately. Positively represents the Company's culture and values. Achieves annual goals as assigned. Completes annual required regulatory training and Cybersecurity curriculums as assigned. Completion of the General Knowledge Assessment in the first 90 days of employment. Supervisory Responsibilities No Supervisory Responsibilities Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledgeable: Knowledge of the inner processes of the Bank, products and services and the associated application used to provide the Bank's products and services. Detail-Oriented: Listens carefully to customers and be able to notice small details to provide accurate responses to customers. Organized: Able to take quick notes, access Customer Relationship Management (CRM) systems and track recorded conversations while speaking to customers. Flexible: Adapt to unique customer queries and situations. Friendly/Empathetic: Understands a situation from a customer's perspective and has a positive attitude toward people, even when dealing with difficult problems. Calm Under Pressure: Able to handle a large number of customer calls each day and maintain composure in stressful situations. Effective Communicator: Effectively communicate with customers with great verbal and written skills. Efficient: Responds to customers in a timely manner and proactive in anticipating customer needs. Education, Training and/or Experience High school diploma or general education degree (GED); and two years of banking experience and/or training; or equivalent combination of education and experience. Must have or are willing to acquire and continue to acquire additional working knowledge of all products and services offered by the Bank and associated applications they reside on. Sales experience is preferred. Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to Executive Management, public groups, and/or Boards of Directors. Mathematical Skills Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certifications, Licenses, Registrations Valid Ohio Driver License Completion of the General Knowledge Assessment in the first 90 days of employment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay Rate: $17/hour Hours: Monday-Friday between the hours of 8:00am and 6:00pm Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Our employees voted us Top Workplaces 3 years in a row! What Will Your Role Be? Answer inbound customer service calls explaining bills to patients Identify issues with the billing process that may have resulted in patients being incorrectly billed Take payments, set up payment plans, and screen for financial assistance. Other duties as assigned. Requirements Internet Connection: High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Workspace Guidelines: Work area must be quiet and free of distractions Work area must have adequate lighting without glare Desk, chair and workspace must be ergonomically correct and designed to safely accommodate the equipment Work Requirements: Background check Financial check Drug screening Our Benefits: 100% Paid Training 401(k) matching Paid Time off (PTO) - Up to 10 days your first year! 8 Paid Holidays - Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. Salary Description $17/hour

Job Title: Customer Service Representative FLSA Status: Non-Exempt Department: Retail Banking Reports To: Customer Experience Manager Responsible for creating better lives and futures for the people and communities that we proudly serve. Provides an exceptional UNIFIED experience, process bank transactions, and recommends products and services to new and existing Customers. Essential Duties and Responsibilities: 1. Conducts self according to the UNIFIED Way. 2. Provides warm, friendly, courteous, helpful service to our customers by processing Bank transactions in an accurate and timely manner. Continuously utilizes the Acknowledgement Rule , the Two Ring Rule and the Sundown Rule with customers. Consistently greets each Customer with eye contact and smile, and thanks Customer at the end of the transaction. 3. Regularly attempts to cross sell other products by (a) asking for the business, (b) being alert to Customer needs through listening skills, and (c) suggesting products that would be of benefit to our Customers. Handles the product follow-up to Customers or refers to the appropriate department for follow-up. 4. Receives commercial/personal checking/savings deposits and loan payments; verifies cash, endorsements, and post and stale dates; Enters all information into the Bank's computer system before issuing a receipt. 5. Cashes and processes checks in accordance with the Check Cashing Policy. 6. Sells cashier's checks, and cash advances in accordance with procedures. 7. Accurately maintains cash/coin drawer to ensure daily balancing in accordance with all policies and procedures. 8. Attends vault to process teller transactions, order money, monitor cash limits, and to ensures an accurate daily balance. 9. Assists with ATM maintenance and balances ATM on a weekly basis, if applicable. 10. If applicable to the branch, assists Customers to and from safe deposit boxes and obtains proper signatures. 11. Scans, proofs, and balances all transaction items as needed 12. Maintains Customer information files and file paperwork as needed. 13. Answers incoming phone calls and makes outgoing phone calls for customer follow-up, marketing, and sales purposes. 14. Processes check orders through the Bank's check vendor ordering system. 15. Responsible for opening and closing savings and checking accounts, CD's, IRA's, and safe deposit boxes in accordance with Bank policy and procedures. 16. Participates in Community Service Events when appropriate. 17. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, including, but not limited to the Bank Secrecy Act, the Community Reinvestment Act (CRA), Equal Credit Opportunity Act, Lending Regulations, Deposit Regulations, etc. 18. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. 19. Performs other related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - High School diploma or equivalency - Prior cash handling experience - Prior Customer service experience - Excellent business communication skills, both verbal and written - General computer skills - Proficient typing skills - Experience with Microsoft Office - Strong organizational skills Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential function of this job. - Regular, timely attendance during assigned work hours - Constantly stands, walks, or sits - Constantly uses hands to finger, handle or feel - Occasionally pushes, pulls, carries, or lifts up to 40 pounds - Occasionally stoops, kneels, crouches, and/or reaches - Ability to talk and hear - Frequent and/or constant telephone usage and operation of other standard office equipment Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. - Generally, works in an office environment, but may occasionally be required to perform job duties outside of the typical office setting - The noise level in the work environment is usually moderate This job description is not a contract of employment, implied or otherwise, and does not an employee's “at-will” employment status.

Job Description Join the dynamic team at Wilks Insurance Agency, Inc., located in the heart of Mason, Ohio. We are seeking a dedicated Insurance Customer Service Representative who thrives in a positive and welcoming environment. As a key member of our office, you will be the friendly face that clients recognize and trust. In this role, you will provide exceptional service, assisting clients with their insurance needs, resolving inquiries efficiently, and ensuring that each customer interaction is a positive experience. We pride ourselves on creating a supportive and inclusive workplace where your talents can flourish. If you have a knack for communication and a passion for helping others, this is the place for you. Your role is pivotal in maintaining the high standards of client satisfaction Wilks Insurance Agency is known for. Take this opportunity to grow your career with us and make a difference in our clients' lives every day. Benefits Health Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Paid Time Off (PTO) Responsibilities Customer Interaction: Address customer inquiries with a positive attitude, ensuring clarity and satisfaction. Policy Guidance: Assist clients in understanding their current insurance policies and suggest beneficial modifications as needed. Claims Support: Provide guidance and support to clients through the claims process, ensuring efficient and timely resolutions. Record Keeping: Maintain accurate and up-to-date customer records, ensuring all interactions are documented appropriately. Continuous Improvement: Participate in training sessions and meetings to stay updated on company policies and insurance industry regulations. Relationship Building: Develop and maintain trusting relationships with clients to foster a loyal customer base. Requirements High school diploma or equivalent. Previous experience in customer service, preferably within the insurance industry. Strong communication skills, both verbal and written. Ability to handle multiple tasks in a fast-paced environment. Exceptional problem-solving capabilities. Proficiency with computer systems and CRM software. Ability to work effectively as part of a team. Customer-oriented attitude and a commitment to providing excellent service.

$500 Sign-On Bonus!! Hours: Monday - Friday 9:00am-5:30pm Who is Hospital Referral Services? Hospital Referral Services has an opening in the Cleveland area, and we are looking for self-motivated professionals to add to our growing team. If helping people is something you enjoy, this may be the right job for you. No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected has happened. Hospital Referral Services on-sites screen and help patients' bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 4 years in a row! The Onsite Medicaid Eligibility Representative will be responsible for: Reviewing the hospital work queue or census to identify uninsured patients. Screening/Interviewing patient's bedside in an Emergency Room/Hospital setting to determine possible eligibility for any assistance programs available including Medicaid and charity. High volume of walking and standing. (70% - 80% of your shift) Completing applications for Medicaid benefits and charity programs as needed. Maintaining a positive working relationship with co-workers, hospital staff and patients. Abiding by HIPAA rules and regulations to protect patients' privacy. Meeting production goals and objectives as assigned by hospital and management on a monthly basis. Maintaining confidentiality of account information at all times. PM21 Requirements Work Requirements: Previous customer service experience preferred. Must have basic computer skills. Must be able to multitask and type minimum 30 WPM (typing test will be conducted). Must have reliable transportation. Good attendance and dependability is essential. Successful completion of drug and background test required. Annual Flu shots, COVID 19 Vaccine and TB testing required. Training for the Onsite Medicaid Eligibility Representative: One week of classroom training, covering HIPAA regulations, Revenue Group procedures, role-playing, objections, systems, and procedures. Our Benefits: 100% Paid Training 401(k) matching Paid Time off (PTO) - Up to 10 days your first year! 8 Paid Holidays - Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) Free Parking EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21 Salary Description $16.25/hour

Job Details Gallipolis, OH $18.34 Description Responsible for opening and servicing accounts, cross-selling other company products and maintaining quality relationships between OVB and our customers. Also, ensuring the validity of items presented, according to the policies and procedures of OVB, applying to correct accounts, and proper identification of customers. Assist customers with fraud activity on accounts and debits. Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take installment loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency. Qualifications *Customer Service (banking) preferred *Sales *Clerical skills *Basic PC skills *Excellent communication skills *Must maintain confidentiality *Detail Oriented *Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable *Ability to work efficiently under pressure *Ability to operate most standard office equipment *Ability to be flexible with work schedule (overtime or extended hours when necessary) *Ability to sit for extended periods of time *Ability to lift coin bags (up to 25 lbs.) *May require occasional travel