Reinsurance Operations Specialist
Genworth Financial job in Raleigh, NC
At Enact, we understand that there's no place like home. That's why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We're looking for a Reinsurance Operations Specialist in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will play a key role in supporting Enact's reinsurance diversification initiatives. You will manage the operational aspects of reinsurance transactions and collaborate with internal and external stakeholders to ensure the successful onboarding, administration, and reporting of reinsurance deals. This role is essential to the execution of Enact's risk management strategy and supports the full lifecycle of reinsurance transactions.
LOCATION
Enact Headquarters, Raleigh, NC - Hybrid Schedule
YOUR RESPONSIBILITIES
Reinsurance Transaction Lifecycle
Contribute to the smooth execution of reinsurance transactions and support the overall risk management efforts of the organization.
Set up new deals in the reinsurance deal database, ensuring all required data and approvals are captured.
Facilitate onboarding of new deals, including contract storage, data capture, and documentation of approvals.
Support the completion of deal implementation memos by coordinating with underwriting, legal, accounting, and other teams.
Operational Support & Reporting
Generate and deliver monthly data to accounting for financial close processes (month-end, quarter-end, year-end).
Monitor and analyze in-force deals to ensure compliance with contractual terms and performance expectations.
Maintain tracking of reports and payments for each in-force deal.
Communicate timing and requirements for deal terminations and confirm successful completion.
Prepare and deliver external reports and fulfill commitments to reinsurers, brokers, regulators, and other third parties, ensuring accuracy, timeliness, and compliance with contractual and regulatory obligations.
Data Management & Troubleshooting
Support and monitor monthly IT data loads for in-force transactions; provide first-level troubleshooting for data errors.
Validate and reconcile reinsurance premiums, claims, and recoverables.
Maintain accurate and up-to-date records in internal systems.
Stakeholder Engagement
Collaborate with internal teams (Legal, Risk, Finance, Operations, IT) and external partners (insurance managers, corporate service providers, regulators, rating agencies).
Monitor and coordinate responses to communications from brokers and cedants.
YOUR QUALIFICATIONS
Bachelor's degree or equivalent experience in Finance, Risk Management, Data Analytics, or a related field.
1-4 years of experience in Finance, Operations, Risk, Data, or related field
Familiarity with reinsurance concepts, processes, and terminology.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel and data analytics tools.
Ability to adapt to changing priorities and market conditions.
PREFERRED QUALIFICATIONS
Knowledge of reinsurance treaty structures (e.g., quota share, excess of loss).
Experience with reinsurance operations software or databases.
COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.
By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a prosperous Triangle community. We also support our colleagues' philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT
We bring innovative thinking to the situations at hand
We seek out and incorporate diverse views to strengthen our outcomes
We work on challenging and rewarding projects
We offer competitive benefits:
Hybrid work schedule (shared in-office days Tues/Wed/Thurs)
Generous Time Off
40 Hours of Volunteer Time Off
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave and Flexible Spending Accounts
401k with up to 5% employer match
Fitness and Emotional Wellness Reimbursements
Onsite Gym
Auto-ApplyGenAI Machine Learning Ops Engineer
Genworth Financial job in Raleigh, NC
At Enact, we understand that there's no place like home. That's why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We're looking for a GenAI Machine Learning Ops Engineer in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you'll design, build, and operate the end-to-end platform and pipelines that move models from notebooks to resilient, observable, cost-efficient production services on AWS. You'll partner with Data Science, Cloud Engineering, and Enterprise Architecture to standardize patterns, automate delivery, and ensure models are versioned, governed, and monitored across their lifecycle-batch and real time.
The ideal candidate has a proven track record building and operating cloud-native ML platforms and pipelines-taking models from experimentation to reliable, observable, and cost-efficient production. They lead end-to-end delivery across training, packaging, CI/CD, deployment (batch and real-time), and monitoring, using modern tooling and Infrastructure as Code. They're comfortable mentoring data scientists and engineers when needed on MLOps best practices-containerization, testing, model/version governance, and cloud-first design-while setting standards, templates, and golden paths that level up the team's ability to ship ML services at scale.
LOCATION
Enact Headquarters, Raleigh, NC - Hybrid Schedule
YOUR RESPONSIBILITIES
Productionize ML: Build repeatable paths from experimentation to deployment (batch, streaming, and low-latency endpoints), including feature engineering, training, evaluation, packaging, and release.
Own ML Platform: Stand up and operate core platform components-model registry, feature store, experiment tracking, artifact stores, and standardized CI/CD for ML.
Pipeline Engineering: Author robust data/ML pipelines (orchestrated with Step Functions / Airflow / Argo) that train, validate, and release models on schedules or events
Observability & Quality: Implement end-to-end monitoring, data validation, model/drift checks, and alerting SLA/SLOs.
Governance & Risk: Enforce model/version lineage, reproducibility, approvals, rollback plans, auditability, and cost controls aligned to enterprise policies.
Partner & Mentor: Collaborate with on-shore/off-shore teams; coach data scientists on packaging, testing, and performance; contribute to standards and reviews.
DevEx & Templates: Provide golden paths, IaC modules, and templates that help DS/DE teams ship safely and quickly (containers, build specs, Git workflows).
Hands-on Delivery: Prototype new patterns; troubleshoot production issues across data, model, and infrastructure layers.
YOUR QUALIFICATIONS
Bachelor's degree in computer science, information technology, cloud engineering or similar field
5+ years experience with Python (pandas, PySpark, scikit-learn; familiarity with PyTorch/TensorFlow helpful), bash, Make; strong containerization with Docker.
5+ years experience with ML Tooling: Experience with SageMaker (training, processing, pipelines, model registry, endpoints) or equivalents (Kubeflow, MLflow/Feast, Vertex, Databricks ML).
5+ years experience with Pipelines & Orchestration: Step Functions, SageMaker Pipelines, event-driven designs with EventBridge/SQS/Kinesis.
3+ + years experience with AWS Foundations: ECR/ECS, Lambda, API Gateway, S3, Glue/Athena/EMR, RDS/Aurora (PostgreSQL/MySQL), DynamoDB, CloudWatch, IAM, VPC, WAF.
Snowflake Foundations: Warehouses, databases, schemas, stages, Snowflake SQL, RBAC, UDF, Snowpark
3+ years hands on experience with CI/CD: CodeBuild/CodePipeline or GitHub Actions/GitLab; blue/green, canary, and shadow deployments for models and services.
Proven experience with feature pipelines for batch/stream, schema management, partitioning, performance tuning; parquet/iceberg best practices.
Demonstrated ability to perform unit/integration tests for data and models, contract tests for features, reproducible training; data drift/performance monitoring.
Experience with IaC & Platforms: Terraform (preferred), parameterized modules, environment promotion, tagging and cost governance.
Demonstrated operational mindset with experience in incident response for model services, SLOs, dashboards, runbooks; strong debugging across data, model, and infra layers.
Clear communication, collaborative mindset, and a bias to automate & document.
PREFERRED QUALIFICATIONS
Experience adhering to and implementing data security and governance best practices in a highly regulated environment (encryption, RBAC, auditing, regulatory standards - HIPAA, SOC2, etc)
COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.
By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a prosperous Triangle community. We also support our colleagues' philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT
We bring innovative thinking to the situations at hand
We seek out and incorporate diverse views to strengthen our outcomes
We work on challenging and rewarding projects
We offer competitive benefits:
Hybrid work schedule (in-office days Tues/Wed/Thurs)
Generous Time Off
40 Hours of Volunteer Time Off
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave and Flexible Spending Accounts
401k with up to 5% employer match
Fitness and Emotional Wellness Reimbursements
Onsite Gym
Auto-ApplyAssociate - EPM M&A
Cary, NC job
The Team You Will Join The Mergers & Acquisitions (M&A) Execution team you will join is focused on executing acquisitions, divestitures, and other corporate development initiatives in support of Enterprise strategic objectives. The team consists of purpose-driven professionals who can navigate both US and international initiatives.
The Opportunity
The Associate Manager, M&A Execution (GG11) is responsible for the coordination and delivery of large-scale business transformation projects across the enterprise. This role works under general guidance to ensure program governance, continuity, and stakeholder alignment. The Associate Manager will contribute to cross-functional projects that impact business and operational strategies. As MetLife continues to grow strategically, M&A excellence is critical to protecting our interests from a financial and risk perspective.
Transaction Support
* Coordinate multiple workstreams or moderately complex programs aligned to business transformation goals.
* Serve as a point of contact for project documentation, tracking, and escalation of issues.
* Partner with cross-functional teams to facilitate data collection, analysis, and reporting.
* Maintain dashboards, financial trackers, and reporting tools for transformation initiatives.
* Perform moderately complex research and contribute to recommendations that support program delivery.
Prepare executive-level materials in support of program updates and planning sessions.* Engage with internal stakeholders and partners to align milestones, risks, and mitigation plans.
Strategy and Planning Support
* Support strategic planning activities by preparing materials and coordinating deliverables that inform leadership decisions related to enterprise M&A and transformation initiatives.
What You Need to Succeed (Required Qualifications)
* Management Consulting and/or M&A Experience or
* Strong written and verbal communication skills with the ability to interact effectively across levels and functions.
* Ability to create polished, leadership-ready materials with clear, concise messaging.
* Strong Organizational Skills with the ability to manage multiple priorities in a fast-paced environment.
* Foundational understanding of program governance and business operations.
* Ability to gather and synthesize data into useful insights.
* Demonstrated ability to evaluate information and support effective planning, risk identification, and decision-making.
* Strong attention to detail and accountability for delivering high-quality outputs.
* Able to navigate evolving priorities and independently progress work while leveraging input from others as needed.
Preferred Qualifications
* Management consulting experience strongly preferred
* BA / BS Degree
* 6+ years' experience encompassing business, finance, and technology
* 6+ years' experience managing people and/or projects
* Proficient in Excel and understanding of data models
* Proficient in PowerPoint
Job Related Skills
* Contract Management
* Project Management
* Financial Acumen / Expense Management
* Time Management
* Ability to Organize and Synthesize Multiple Data Sources
* Process Engineering
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Registered Client Service Associate
Raleigh, NC job
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
* Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
* Executing money movement transactions at the request of the client and/or FA/PWA/team
* Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
* Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team
* Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
* Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
* Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
* Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
* Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance)
* Assist FAs / PWAs/ teams in delivering against their business plan and client service model
* Remaining current on all policies, procedures, and new platforms
* Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
* Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
* Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
* Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
* Assisting with general in-office support functions such as copying, filing and scanning documentation
* Preparing and submitting expense reports for processing at the direction of the FA/PWA
Qualifications
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
* High School Diploma/Equivalency
* College degree preferred
* Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
* Two or more years of industry experience preferred
Knowledge/Skills
* Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
* Detail orientated with superior organizational skills and ability to prioritize
* Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
* Exceptional writing, interpersonal and client service skills
* Strong time management skills
* Team player with the ability to collaborate with others
* Ability to work in a fast-paced, evolving environment
* Adaptable and ability to multitask
* Goal oriented, self-motivated and results driven
Reports To:
* Business Service Officer
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Auto-ApplyApptio Technical Support Lead
Cary, NC job
Role Value Proposition: The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.
We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization.
Key Responsibilities:
Team Leadership:
* Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle.
* Provide guidance, mentorship, and technical expertise to team members.
* Foster a collaborative and high-performance team culture.
* Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks.
Operational Oversight:
* Ensure strict adherence to daily and monthly deliverable SLAs.
* Oversee all operational activities and communicate completion as required through the designated channels.
* Review work objects for data hygiene and state accuracy.
* Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform.
* Collaborate with cross-functional teams to resolve technical challenges.
* Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted.
Solution Design and Development:
* Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform.
* Customize and configure Apptio modules to meet specific business requirements.
* Conduct thorough testing and validation of developed solutions.
* Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.
* Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting.
Optimization and Improvement:
* Continuously assess and optimize existing solutions within the Apptio platform.
* Identify opportunities for process improvements and automation.
* Implement best practices to enhance the efficiency and effectiveness of Apptio solutions.
* Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events.
Essential Business Experience and Technical Skills:
Required:
* 5+ years of relevant experience.
* Experience modeling financial data within the Apptio platform.
* Strong quantitative and analytical skills for financial modeling and analysis.
* Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting.
* Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.
* Ability to work efficiently and effectively across all levels of the organization.
* High degree of organization and ability to manage multiple, competing priorities simultaneously.
* Experience leading others in design, development, and implementation activities.
* Excellent communication and presentation skills to executive personas.
Preferred:
* Bachelor's degree in business finance, Information Technology, or a related field.
* Experience with Apptio Software as a Service platform.
* Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI.
* Experience in an Apptio consulting environment.
* Experience with Cloudability or Flexera.
* Knowledge and application of relational database concepts.
* Previous experience working with scripting, report building, etc.
* SAFe/Agile Exposure.
* Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support.
* Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services.
* Broad experience in the financial services industry.
* Relevant certifications.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Responsible Use AI - Process Management Lead
Cary, NC job
The Opportunity The Responsible Use of Data and AI Lead-Monitoring will play a pivotal role in ensuring the Responsible Use of Data and AI program delivers on its commitment to ethical, compliant, and risk-aware AI deployment. This position is responsible for overseeing the post-deployment lifecycle of AI use cases, with a focus on continuous monitoring, control validation, and risk re-assessment. The role ensures that medium and high-risk AI use cases remain within acceptable risk thresholds and that monitoring plans are executed, tracked, and revalidated on a defined cadence. Additionally, this leader will provide Quality Assurance oversight of Responsible Use of Data and AI risk assessments, with a particular emphasis on low-risk use cases, ensuring that low-risk classifications are accurate and that governance standards are upheld. This role collaborates across business units, control partners, and governance teams to maintain a robust oversight framework and drive continuous improvement in AI risk management.
How You'll Help Us Build a Confident Future (Key Responsibilities)
* Monitoring Oversight: Define and manage ongoing monitoring requirements for AI use cases across Lines of Business (LOBs), ensuring alignment with risk tiering and control partner expectations.
* Control Tracking: Track and document the execution of medium and high-risk controls, ensuring mitigation plans are implemented, monitored, and validated. Maintain visibility into control status across the Responsible Use of Data and AI portfolio and escalate unresolved risks as needed.
* Risk Assessment QA: Provide independent Quality Assurance oversight of Responsible Use of Data and AI risk assessments, validating consistency, completeness, and accuracy of risk ratings and control recommendations across all zones.
* AI Impact Assessment Validation: Review and validate AI Impact Assessment documentation to ensure it accurately reflects the identified risks, recommended controls, and defined monitoring requirements. Confirm that assessments are comprehensive, consistent across use cases, and aligned with Responsible Use of Data and AI governance standards.
* Use Case Revalidation: Coordinate periodic assessments of AI use cases based on risk level (e.g., high risk annually, medium every two years, low every three years), ensuring timely updates to risk ratings and control effectiveness.
* Portfolio Management: Maintain a centralized risk registry of AI use cases, monitoring plans, and control statuses using IBM Watson governance platform. Provide visibility into the RUAI risk landscape.
* Stakeholder Engagement: Partner with control functions (Ethical AI, Privacy, Information Security, Model Risk, Legal, etc.) and business teams to ensure monitoring responsibilities are clearly defined, executed, and escalated when necessary.
* Continuous Improvement: Identify trends, gaps, and lessons learned from monitoring activities and risk assessments to inform updates to Responsible Use of Data and AI policies, training, and governance practices.
* Regulatory Alignment: Stay current on emerging regulatory requirements and industry standards (e.g., NIST AI RMF, ISO 42001, EU AI Act) to ensure MetLife's Responsible Use of Data and AI monitoring practices remain compliant and forward-looking.
* Reporting & Communication: Prepare and deliver regular dashboards and updates to Responsible Use of Data and AI leadership and governance committees on monitoring outcomes, risk trends, assessment QA findings, and remediation progress.
Required Skills:
* 8-10 years of experience in risk management, IT Risk Management, compliance, governance, or AI/data oversight roles, with a strong understanding of AI lifecycle risks.
* Bachelor's or advanced degree in a technical, data, or governance-related field (e.g., Business, Finance, Risk Management, Public Policy).
* Demonstrated success in implementing monitoring programs or compliance processes at scale.
* Strong understanding of AI fundamentals and Responsible AI principles, including ethical, legal, and societal considerations in AI deployment.
* Proven ability to manage cross-functional initiatives and influence stakeholders across business, technical, and control functions.
* Familiarity with AI governance frameworks and regulatory standards (e.g., NIST AI RMF, ISO 42001, EU AI Act).
* Strong analytical, communication, and program management skills.
Preferred Skills:
* Experience with risk monitoring platforms and tools (e.g., OpenPages, Watson, GRC systems).
* Certifications in Risk Management such as GRC Professional Certification (OCEG) or CRISC (Certified in Risk and Information Systems Control) is highly desirable.
* AIGP certification or working toward AIGP preferred.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Director Enterprise Data Design
Cary, NC job
Role Value Proposition: The role of Director Enterprise Data Design requires a senior person experienced in data architecture, including conceptual modeling, logical modeling, and business data design, and involves managing a COE and federated team. This role is crucial for translating insurance business needs into robust, scalable, and efficient data models and designs, ensuring data assets are well defined, integrated, and aligned with organizational strategy. Additionally, this leader will manage staff at all levels to grow their skills, foster team spirit, and encourage collaboration. The successful candidate will drive best practices for data architecture, modeling, and business data design throughout the enterprise
Key Responsibilities:
* Identify opportunities for efficiencies: Align business terms and business concept definitions with logical data modeling, integrating into the data dictionary and data glossary
* Creation of a conceptual model in collaboration with business stakeholders, analysts, and data domain experts
* Implement API Library Platform: Partner with technology and infosec to implement an API catalog of approved APIs
* Federated Target Operating Model Oversight: Define a governance approach to federated enterprise conceptual data modeling
* Establish oversight of all enterprise data architecture, including the conceptual, logical, and business data design
* Define and establish KPIs and reporting
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in data management, data sciences, computer science, or related field.
* 10+ years of experience in enterprise-wide implementation of data architecture, conceptual modeling, logical modeling, and business data design
* Experience with ERWIN, Collibra, or other Data Modeling and Management tools.
* Strong analytical and problem-solving skills with an ability to create simple solutions for complex business problems
* Exceptional communication and presentation skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
* Experience in influencing without authority
* Experience in modern data stack and operations.
* Strong project management skills. Experience working in enterprise, complex, large-scale, multi-team programs.
Preferred:
* Certification as a plus, e.g., MS Certified, Google Certified, Oracle Certified, MongoDB Certified
* Deep understanding of different database technologies and their tradeoffs, e.g. Databricks, Azure Synapse, MongoDB, Oracle, PostgreSQL, Snowflake, Fabric, AWS Redshift
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Director - Revenue Customers
Raleigh, NC job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.
If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals, American Express invites you to share your resume to be considered for future opportunities on our newly created Enterprise Sales team.
The Director of Enterprise Sales (Revenue Customers) will be responsible for expanding and cross-selling existing revenue managed customers across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.
**Key responsibilities include:**
+ Expand and Cross-Sell from existing revenue managed clients with annual revenue of $1B in primary and secondary markets
+ Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions
+ Lead strategic selling in alignment with compliance and internal partner business requirements
+ Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements
+ Achieve Sales CV Targets
+ Execute a transactional sales cycle
+ Sell core and supplier payments American Express solutions
+ Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing expansion signings through the first 19 months of Booked Charge Volume
**Minimum Qualifications:**
+ Advanced analytical skills to bring concepts to life through data
+ Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies
+ Hunter mentality
+ Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies
+ Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets
+ Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments
+ Extensive experience with complex sales planning and execution
+ Strong financial acumen
+ Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects
+ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services
+ Exceptional thought leadership, strategic thinking skills and project management aptitude
+ Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels
+ Strong collaboration and leadership skills
+ Ability to travel as required
+ Bachelor's Degree required; MBA preferred
+ Must be able to work in a virtual environment
**Qualifications**
Salary Range: $132,750.00 to $243,500.00 annually sales incentive equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Sales
**Primary Location:** United States
**Schedule** Full-time
**Req ID:** 25021838
Senior Data Quality Trainer
Cary, NC job
Role Value Proposition: We're looking for a dynamic Senior Data Quality Trainer to develop and deliver engaging, role-based, and broad training that elevates data quality awareness and implementation requirements across the Enterprise. Based in either Cary, NC, or New York, NY, this role offers the opportunity to shape foundational learning experiences, facilitate impactful workshops, and champion best practices in Data Quality and Data Quality Issue Management. If you thrive on translating technical concepts into accessible content and enjoy fostering collaboration, we'd love to hear from you.
Key Responsibilities:
* Develop and maintain foundational training materials to support Enterprise Data Quality and Data Quality Issue Management awareness
* Create and deliver role-based training modules aligned to Data Quality responsibilities and standards
* Coordination and facilitation of training sessions, workshops, and onboarding for federated programs
* Collect feedback and track training effectiveness to inform continuous improvement
* Assist in maintaining a repository of training content, FAQs, and best practices
* Contribute to the development of forums and knowledge-sharing sessions to promote a Data Quality-focused culture
* Develop engaging training content (e.g., micro-learnings) to promote a strong data quality culture across the organization
Essential Business Experience and Technical Skills:
Required:
* 5+ years of experience in developing and delivering Data Quality training content
* Strong written and verbal communication skills, with the ability to translate technical concepts into accessible training materials
* Familiarity with Data Quality and Data Quality Issue Management principles, roles, and standards
* Proficiency in PowerPoint, and exposure to e-learning tools (e.g., Easy Generator)
* Strong organizational skills and attention to detail in managing training logistics and content updates
Preferred:
* Familiarity with DCAM or DCAM Certified
* Bachelor's degree in data management, business analytics, computer science, information systems, or related field
* Experience with Collibra, Ataccama, EDC, IDQ, and other Data Management tools.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
METx Cybersecurity Intern
Cary, NC job
The Team You Will Join When you join MetLife's Global Security team, you will be part of a forward-thinking group dedicated to safeguarding the future of digital ecosystems for customers worldwide. Our teams design and implement enterprise-wide security solutions, leveraging cloud-native controls, identity and access technologies, and automation to protect critical systems and data. You will contribute to efforts that analyze and remediate vulnerabilities, develop threat intelligence campaigns, and ensure compliance with evolving regulatory standards. Your work will strengthen cyber resilience, support secure innovation in AI platforms, and enable seamless, trusted experiences that protect life's most important moments. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
As a MetLife Cybersecurity intern, you'll work alongside experienced security engineers, contribute to real projects, and share your outcomes and learning experiences with peers and leaders at the end of the program. Our program is designed for students who are curious, adaptable, and eager to learn new technologies in a collaborative, innovative environment. Our interns work on meaningful projects impacting millions of customers, receive mentorship from highly skilled security experts and industry leaders, and enjoy a supportive culture that fosters relationships to expand your network. Intern projects may include:
* Cloud Security: Implementing and validating security controls for cloud-native environments.
* Identity & Access Management: Supporting authentication technologies (SSO/MFA), JIT elevation, and automation.
* Vulnerability Management: Analyzing vulnerability data, assisting with remediation strategies, and compliance checks.
* Threat Intelligence & Awareness: Designing phishing/smishing campaigns and preparing security awareness materials.
* Governance, Risk & Compliance: Supporting teams focused on establishing and maintaining a framework to ensure compliance with internal policies, industry standards, and regulatory requirements.
* AI Security: Researching risks related to GenAI platforms and supporting security reviews for AI models.
* Automation Detection Development: Design and develop automated playbooks to assist with incident response investigations.
How You'll Help Us Build a Confident Future (Key Responsibilities)
* Learn & Grow: Participate in data analysis for vulnerability management and remediation efforts. Collaborate with cross-functional teams (engineering, architecture, operations) to resolve security issues.
* Contribute: Support monitoring and alert management for security tools and platforms. Help develop and maintain security documentation and technical reports.
* Explore: Conduct research on emerging threats and technologies to inform security strategies. Engage in testing and validation of security controls and automation scripts.
* Present: Share your project outcomes and learning experiences with peers and leaders at the end of the program.
What You Will Need to Succeed (Required Qualifications)
* Must have an expected graduation date no later than June 2028.
* Actively enrolled in a Bachelor's degree program in Computer Science, Information Systems, Cybersecurity, or related field.
* Minimum GPA of 3.0 is required.
* Understanding of cybersecurity concepts through coursework or hands-on experience (risk, vulnerabilities, controls).
* Coursework or experience with at least one scripting language.
* Desire for continuous learning in cybersecurity and emerging technologies.
* Basic understanding of operating systems (Windows/Linux).
* Demonstrates strong communication, teamwork, and problem-solving skills with a high level of curiosity.
It Would Be Helpful to Have (Preferred Qualifications)
* Experience with Python, PowerShell, or SQL.
* Exposure to cloud environments (IaaS, PaaS, SaaS).
* Experience leveraging AI/ML tools.
* Knowledge of Azure DevOpS.
Application Process & Program Information
* Applications for this role will close December 15, 2025.
* Qualified candidates will be invited to interview on a rolling basis - no interview activity will take place between December 22nd, 2025 and January 2nd, 2026.
* Candidates must be authorized to work in the United States and must not require MetLife sponsorship or support for a work permit or visa in any capacity now or in the future.
* Postgraduate students pursuing a master's degree (or higher) are not eligible.
* The internship program follows a hybrid work model - candidates are expected to work in office at least three days per week.
* Interns will start in person on June 1st, 2026 and will work approximately 40 hours /week over the course of ten weeks.
* The primary location will be in Cary, NC with a limited number of roles available in other offices listed in the job description.
* MetLife does not provide housing or a relocation stipend for this role.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Senior Manager-Payments Consulting- US Debit
Raleigh, NC job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Advance adoption of Amex debit capabilities
+ Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit
+ Develop thorough documentation and operationally sustainable processes to ensure consistent results
+ Negotiate complex contracts with partners and customers
+ Create and expand relationships with key external debit partners
+ Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes
+ Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms
+ Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams
+ Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services
**Minimum Qualifications:**
+ Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer
+ Sound technical aptitude, analytical, and problem-solving skills
+ Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations
+ Experience negotiating complex contracts with partners and/or customers
+ Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners
+ Track record of leading through change, challenging the status quo, and leading and producing results with or without authority
+ Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner
+ Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail
+ Potential travel required within U.S. (~10%)
+ Bachelor's degree or equivalent industry experience required.
**Preferred Qualifications:**
+ Expansive and active network across payments industry.
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Network
**Primary Location:** United States
**Other Locations:** US-Arizona-Phoenix, US-New York-New York
**Schedule** Full-time
**Req ID:** 25021234
PRN Aide - Access Community-Based Services
Garner, NC job
Explore opportunities with Access Community-Based Services, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Home and Community Bases Services Aide, you will provide support, assistance with personal hygiene and household functions for an individual to be able to remain in their own home.
Primary Responsibilities:
* Provide personal care and assist with daily living activities such as bathing, grooming, dressing, ambulation, and medication reminders
* Support household tasks, meal preparation, and accompany clients to appointments or errands as needed
* Monitor and document client condition, vital signs, and incidents; maintain confidentiality and use EVV system
* Ensure a safe environment, operate medical equipment properly, and respond promptly to client needs
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Current driver's license, vehicle insurance, and reliable transportation or access to public transit
* Current CPR certification
* Ability to work flexible hours
* Ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client
Preferred Qualifications:
* 6 months+ of home care experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $24.23 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Senior Salesforce Product Designer - eCRMS
Raleigh, NC job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry.
The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for a Senior Product Designer to develop the overall redesign of our CRM systems. Extensive knowledge of Salesforce design language will be critical to the success of this role.
Reporting to the Director, eCRMs Digital Product Management, the Senior Product Designer will be responsible for creating an AI-powered, user-centric experience that will be used by American Express Sales colleagues. This role will be pivotal in realizing our POA vision for CRM transformation by crafting compelling user interfaces and ensuring that key stakeholders are brought along throughout the multi-year initiative. The ideal candidate is a Salesforce Certified User Experience (UX) Designer and will enable consistent out-of-the box utilization of the Salesforce platform.
**Responsibilities:**
+ Partner with eCRMs Product and Engineering teams to define project requirements and create prototype interfaces for activities across the holistic Sales journey; effectively present design decisions and design strategy to partners and cross functional leadership.
+ Analyze user research, business insights, and other relevant data to determine user needs and requirements using human-centered design.
+ Create and maintain UI/UX resources such as content templates, samples, and guidelines to streamline the design process for designers and developers.
+ Proactively identify the right artifacts to create based on project needs and timeline
**Qualifications:**
+ Bachelor's Degree required with Masters degree in Computer Science, Engineering, Information Technology preferred.
+ Minimum of 5-7 years professional experience in Product Design or UX.
+ Salesforce Certified User Experience (UX) Designer.
+ Highly skilled in Salesforce design language and platform landscape.
+ Expert knowledge of Figma.
+ Excellent verbal and written communication skills. The ability to interact effectively with diverse audience across Business and Technical teams, and more senior audiences are a must.
+ Knowledge of how-to problem-solve and design using core UX concepts.
+ History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity.
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Product
**Primary Location:** United States
**Other Locations:** US-New York-New York, US-Florida-Sunrise, US-Georgia-Atlanta
**Schedule** Full-time
**Req ID:** 25021806
Pharmacy Technician - Home Delivery
Morrisville, NC job
**Explore opportunities with PharmScript,** part of the Optum family of businesses. PharmScript is one of the nation's leading pharmacies, partnering with long-term and post-acute care facilities to supply medications to thousands of residents and patients. Be part of our team that's dedicated to delivering safe, accurate and timely medication to those who need it most. PharmScript is a place where you can thrive and contribute. Join us to start **Caring. Connecting. Growing together.**
As a **Pharmacy Technician** , you will support the on-site pharmacist in preparing prescription orders, packaging medications, and maintaining pharmacy standards. This role requires strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a team.
Location: 140 Southcenter Ct, Suite 600, Morrisville, NC
**Primary Responsibilities:**
+ Assist Pharmacist In Charge with compliance duties
+ Prepare "pre-pack" blister cards for pharmacy using MTS Machines or hand packing
+ Use MTS and Parata Machines to prepare high volume of production daily
+ Following a schedule, inventory, track, and order appropriate medications to be packed
+ Complete a daily cleaning schedule to ensure proper functionality of the machines
+ Identify quality related errors and correct as necessary
+ Work as a team to meet goals and metrics
+ Stock supplies and return bottles to the correct location
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualification:**
+ Active and unrestricted Pharmacy Technician licensure in North Carolina
**Preferred Qualifications:**
+ PTCB certification
+ 1+ years Pharmacy Technician experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $xx.xx to $xx.xx per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Manager, Change Management - Internal Audit Group
Apex, NC job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Internal Audit Group (IAG) plays a critical role within Amex with our mission to protect and enhance the overall organization. We are committed to continuous improvement with our Winning Aspiration to be a world class internal audit function that:
Leverages data and analytics to expand the breadth, depth, and quality of assurance. Delivers valuable risk insights that challenge the status quo and leverages external perspectives. Develops great leaders who can influence and inspire.
Collectively, IAG's strategic initiatives, combined with our greatest asset - our people - enable IAG to utilize advanced data analytic capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers.
We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.
Our Internal Audit Group is a worldwide function with 300 team members and offices across nine countries within American Express. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.
Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.
**How will you make an impact in this role?**
The Manager, Project & Change Management within the Audit Department plays a critical role in managing change initiatives within IAG. This role will be responsible for the governance process for audit change initiatives including establishing and directing overall project management practices. The role serves as a central coordinator for change management between Professional Practices, the Audit Teams and the Company's Project Governance function. This role will also act as a change lead for leading certain change initiatives.
This is an exceptional opportunity for you to showcase and further expand your project and change management skills, internal audit skills, and ability to influence positive change! This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change!
**Key Responsibilities:**
+ Support the implementation of IAG's project and change management plans in alignment with organizational goals and company project management standards. Ensure deliverables are completed on time and within scope.
+ Use IAG's established project and change management frameworks, tools, and methodologies to manage stakeholder communications, training plans, and the rollout of change initiatives.
+ Serve as a primary point of contact for coordinating project and change activities between Professional Practice change leads, Audit Team change leads, and the Company's Project Governance function.
+ Identify potential risks and issues impacting project or change outcomes, and work with senior leaders to develop and implement mitigation plans.
+ Maintain dashboards and performance reports to communicate progress, key risks, and benefits to IAG management and relevant stakeholders.
+ Contribute to the adoption of new technologies, agile practices, and digital tools that improve project and change management efficiency and effectiveness.
+ Act as the change management lead for designated audit process improvement projects, managing implementation activities and stakeholder engagement.
**Minimum Qualifications:**
+ Bachelor's degree required
+ 3 Years experience in audit, compliance, risk management consulting or within the financial services/banking industry with knowledge of financial and banking regulations
+ Strong knowledge of change and project management frameworks with demonstrated experience leading project and/or change management processes.
+ Strong and effective written and verbal communication skills
+ Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities
**Preferred Qualifications:**
+ Experience working within an internal audit department or second-line risk/control function.
+ Familiarity with audit methodologies and audit management systems.
+ Strong analytical, problem-solving, and program management skills.
+ Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus.
+ Ability to thrive in a dynamic, fast-paced, and evolving environment.
+ Advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA) preferred.
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Internal Audit
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Amex - for internal use only, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Req ID:** 25022183
Software Engineer, ServiceNow IRM - Global Risk & Compliance Technology
Apex, NC job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers.
Responsibilities:
+ Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
+ Develops technology/implementation design documentation.
+ Provides estimates for design, build, test, and implementation tasks.
+ Undertakes regular build/testing of code and contributes to peer code reviews.
+ Assists with updates to implementation specification/implementation documentation.
+ Works with agile champions and release train engineers to prepare configurations for production.
+ Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
+ Provides inputs to product owners with recommendations to drive towards clean design and shared success.
+ Participate in a scrum ceremony and use agile principles and tools including Rally.
Minimum Qualifications:
+ 3 years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
+ Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
+ Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
+ Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
+ An understanding of GRC/IRM industry trends
+ Overall 3 years of software development experience.
+ BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.
Preferred Qualifications:
+ Working knowledge of GCP.
+ Prior technology experience of systems analysis/programming.
+ Experience writing/initiating JS utilities.
+ ServiceNow Certified System Administrator.
+ Conceptual architecture knowledge.
+ 3 years Agile experience as well as hands on Scaled Agile Framework experience.
+ Machine Learning or Generative AI knowledge is a plus, not mandatory.
**Qualifications**
Salary Range: $85,000.00 to $150,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
**Job:** Technology
**Primary Location:** US-North Carolina-Amex - for internal use only
**Other Locations:** US-Arizona-Phoenix, US-Utah-Sandy, US-New York-New York
**Schedule** Full-time
**Req ID:** 25017205
Call Center Supervisor
Cary, NC job
In person Training - 7 weeks 8a-5p In office once a month for office meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered.
Principal Responsibilities:
*
Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
*
Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience.
*
Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results.
*
Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth.
*
Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures.
*
Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action.
*
Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines.
*
Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife.
Knowledge/Skills/Competencies Required:
*
New hires should live a commutable distance from the site the role is posted in
*
Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change
*
Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization
*
Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future
*
Strong supervisory/leadership skills and abilities
*
Customer focused
*
Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers
*
Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects
*
Ability to manage change and to support company-wide initiatives
*
Ability to work effectively as a member of a supervisory team
*
Knowledge of the organization's operations, quality management tenets, products and services as well as those of related organizations and business partners
*
General understanding of the Company's Human Resources policies and procedures
What Can Give You an Edge (Additional Skills)
* Experience with Disability product a strong plus.
* Suggested 5 Years' experience in call center environment.
* Positive attitude and desire to develop.
* Innovative and Self-Directed.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Sales Operations Coordinator
Raleigh, NC job
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
***NOTE: For this role we are seeking candidates who live in North Carolina***
**Position Purpose:** Primary contact for assigned market(s) for all Sales Operations functions to include onboarding new agents and supporting assigned market(s). Fully supports metric driven sales goal attainment. Thrives in a fast-paced environment, while striving toward quality support and problem resolution for our field sales teams. Supports communication efforts between internal shared services departments, field leadership and external partners to achieve enrollment goals. Accountable to create and utilize reporting to influence sales goal attainment. Supports key National strategic field retail partnerships. Supports relationships between external vendor partners and field sales.
+ Acts as the primary contact for assigned field sales markets/teams to support system access to sales and event support systems (Ascend, Salesforce, LiveVox, etc).
+ Support vendor invoice and contract submissions and requests through Coupa (or related systems)
+ Acts as the primary contact for assigned field sales markets/teams for ad-hoc questions, concerns and requests by monitoring and responding to inquiries received by email and/or phone.
+ Provides first level support for sales systems access issues; maintains user request log for system access requests
+ Acts as liaison between field sales teams and escalation teams in the Call Center and sales systems teams to research and resolve issues and escalates issues to Sales Operations Managers as necessary.
+ Tracks and reports back to Sales Operations Managers on local field marketing request submissions to ensure placement aligns with request.
+ Creates reporting to monitor activities across all channels to measure progress against sales goals.
+ Coordinates with the training team to identify new hire sales associates scheduled for training and notify Sales Support of training complete new hires
+ Provides problem resolution within targeted Service Level Agreements and serves as first line of contact for escalated field sales concerns and issues. Aims to provide first call resolution when able.
+ Conducts outreach to sales partners relating to certifications, applications, events, etc.
**Education/Experience:** High School or GED required. An Associate's Degree in a related field preferred. A minimal of 2 years of experience in customer service or office related area required. 2+ years of experience in health insurance, policy and procedures technical writing and/or agent certification preferred.
**License/Certification:** N/APay Range: $15.58 - $26.73 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
GenAI Program Manager
Genworth Financial job in Raleigh, NC
At Enact, we understand that there's no place like home. That's why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We're looking for a Generative AI Program Manager in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will drive organization-wide adoption of Generative AI (GenAI) technologies. This role will report directly to the CIO and serve as the central catalyst for Enact's GenAI transformation, working across all departments to educate on the art of the possible, identify opportunities, coordinate implementations, and measure business impact. The ideal candidate will combine strategic thinking with hands-on execution to accelerate our GenAI-driven innovation while ensuring responsible and effective adoption.
LOCATION
Enact Headquarters, Raleigh, NC - Hybrid Schedule
YOUR RESPONSIBILITIES
Program Coordination
Chair and manage the GenAI Governance Committee
Provide operational support to executive leadership
Collaborate with department heads to identify and prioritize high-value GenAI use cases
Ensure cross-functional alignment on GenAI initiatives and implementations
Coordinate GenAI pilot programs and proof-of-concept projects
Facilitate knowledge sharing and success story dissemination across teams
Collaborate with the Enterprise Analytics team where appropriate to drive optimization efforts
Education Leadership
Foster a GenAI-forward culture through sustained education and change management
Partner with HR to develop comprehensive GenAI education strategy and curriculum
Curate DataCamp learning paths and explore leveraging other GenAI training platforms
Establish and maintain strategic vendor relationships for GenAI training and tools
Design and deliver organization-wide awareness sessions and workshops
Create resource libraries and best practice documentation
Progress & Impact Measurement
Develop and track key performance indicators for GenAI adoption and usage
Report on business impact, ROI, and success metrics to leadership
Conduct regular assessments of adoption barriers and opportunities
Promote and showcase successful implementations across the organization
YOUR QUALIFICATIONS
Bachelor's degree, preferably in a relevant field like Computer Science, Information Technology, Statistics, Mathematics, etc.
5+ years of experience leading projects, programs, or change management initiatives with a track record of successfully delivering complex projects
Experience prioritizing and ensuring key initiatives move forward, managing multiple cross-functional stakeholders, and working with urgency
1+ year experience working with LLMs, prompt engineering, and fine-tuning
1+ years of AI experience, either in product management, technology or consulting capacity
Critical thinking and analytical skills
Executive presence and effective communications skills
Track record of embracing ambiguity and operating effectively in a fast-paced environment
PREFERRED QUALIFICATIONS
Experience working in the mortgage industry or financial services
COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.
By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a prosperous Triangle community. We also support our colleagues' philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT
We bring innovative thinking to the situations at hand
We seek out and incorporate diverse views to strengthen our outcomes
We work on challenging and rewarding projects
We offer competitive benefits:
Hybrid work schedule (in-office days Tues/Wed/Thurs)
Generous Time Off
40 Hours of Volunteer Time Off
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave and Flexible Spending Accounts
401k with up to 5% employer match
Fitness and Emotional Wellness Reimbursements
Onsite Gym
Auto-ApplyNP or PA Senior Community Care in Alamance County, NC
Graham, NC job
**$40,000 Student Loan Repayment Or $20,000 Sign-on Bonus for Individuals Who Have Not Previously Participated in this Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.
As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.
We're connecting care to create a seamless health journey for patients across care settings. Join us to start **Caring. Connecting. Growing together** .
We're fast becoming the nation's largest employer of Nurse Practitioners; offering a superior professional environment and incredible opportunities to make a difference in the lives of patients. This growth is not only a testament to our model's success but the efforts, care, and commitment of our Nurse Practitioners.
Serving millions of Medicare and Medicaid patients, Optum is the nation's largest health and wellness business and a vibrant, growing member of the UnitedHealth Group family of businesses. You have found the best place to advance your advanced practice nursing career. As an CCM Nurse Practitioner/ Physician Assistant per diem you will provide care to Optum members and be responsible for the delivery of medical care services in a periodic or intermittent basis.
**Primary Responsibilities:**
+ Primary Care Delivery
+ Deliver cost-effective, quality care to assigned members
+ Manage both medical and behavioral, chronic and acute conditions effectively, and in collaboration with a physician or specialty provider
+ Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
+ Responsible for ensuring that all diagnoses are ICD10, coded accurately, and documented appropriately to support the diagnosis at that visit
+ The APC is responsible for ensuring that all quality elements are addressed and documented
+ The APC will do an initial medication review, annual medication review and a post-hospitalization medication reconciliation
+ Facilitate agreement and implementation of the member's plan of care by engaging the facility staff, families/responsible parties, primary and specialty care physicians
+ Evaluate the effectiveness, necessity and efficiency of the plan, making revisions as needed
+ Utilizes practice guidelines and protocols established by CCM
+ Must attend and complete all mandatory educational and LearnSource training requirements
+ Travel between care sites mandatory
+ Care Coordination
+ Understand the Payer/Plan benefits, CCM associate policies, procedures and articulate them effectively to providers, members and key decision-makers
+ Assess the medical necessity/effectiveness of ancillary services to determine the appropriate initiation of benefit events and communicate the process to providers and appropriate team members
+ Coordinate care as members transition through different levels of care and care settings
+ Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
+ Review orders and interventions for appropriateness and response to treatment to identify most effective plan of care that aligns with the member's needs and wishes
+ Evaluate plan of care for cost effectiveness while meeting the needs of members, families and providers to decreases high costs, poor outcomes and unnecessary hospitalizations
+ Program Enhancement Expected Behaviors
+ Regular and effective communication with internal and external parties including physicians, members, key decision-makers, nursing facilities, CCM staff and other provider groups
+ Actively promote the CCM program in assigned facilities by partnering with key stakeholders (i e : internal sales function, provider relations, facility leader) to maintain and develop membership growth
+ Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues
+ Function independently and responsibly with minimal need for supervision
+ Ability to enter available hours into web-based application, at least one month prior to available work time
+ Demonstrate initiative in achieving individual, team, and organizational goals and objectives
+ Participate in CCM quality initiatives
+ Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Education:
+ NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
+ PA: Graduate of an accredited Physician Assistant degree program
+ Certified Nurse Practitioner through a national board
+ For NPs: Graduate of an accredited master's degree in Nursing (MSN) program and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC), Adult-Gerontology Acute Care Nurse Practitioners (AG AC NP), Adult/Family or Gerontology Nurse Practitioners (ACNP), with preferred certification as ANP, FNP, or GNP
+ For PAs - Certified Physician Assistant through a national board: Graduate of an accredited Physician Assistant degree program and currently board certified by the National Commission on Certification of Physician Assistants (NCCPA)
+ Active and unrestricted license in the state which you reside, or the ability to obtain by start date
+ Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
+ Ability to lift a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations
+ Ability to gain a collaborative practice agreement, if applicable in your state
+ Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
**Preferred Qualifications:**
+ 1+ years of hands-on postgrad experience within Long Term Care
+ Understanding of Geriatrics and Chronic Illness
+ Understanding of Advanced Illness and end of life discussions
+ Proficient computer skills including the ability to document medical information with written and electronic medical records
+ Ability to develop and maintain positive customer relationships
+ Adaptability to change
Compensation for this specialty generally ranges from $104,500 - $156,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
****PLEASE NOTE**** Employees must be in an active regular status. Employees must remain in role for a minimum of 12 months from the date of hire /rehire/transfer. If an employee leaves Home and Community, the student loan repayments will cease. **The employee must remain in an Advanced Practice Clinician or Physician role within Home and Community for 36 months to receive the full benefit of the student loan repayments.**
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment_