Geospatial technician full time jobs

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is looking for a full-time Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location. The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement. Role Accountabilities We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for * Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics. * Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards. * Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to. * Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents. The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices. Required Qualifications * 0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit. * High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar, Preferred Qualifications * A background in architecture, construction management, engineering, or a related field is preferred * Experience working with remote teams will be a valuable asset. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #Resilience-ANA #Water-ANA #LI-RV1 #EarlyCareersANA

We have a full-time, direct hire opportunity for an IT Field Technician in Los Angeles, CA. The ideal candidate is someone who is self-driven and has strong communication skills. The IT Field Technician will provide IT field support for restaurants, regional office, and regional users within assigned region. Ensures IT issues are addressed, resolved, escalated, communicated, and tracked while focusing on extraordinary customer service and end user satisfaction. WHAT YOU'LL DO Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary Performing preventative maintenance services through field visits and remote access Providing after hours support through on-call rotation process Ensuring restaurants and regional users are completely satisfied with support services Training restaurant and regional users on basic use of hardware and software Installing IT systems at new restaurants and remodels Attending new restaurant openings WHAT YOU'LL BRING TO THE TABLE A.A. in Computer Science or an equivalent in education and experience Two (2) years of experience with IT support responsibilities Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred Issue management and facilitation experience preferred Strong customer service, organization, and communication skills Strong process management skills Ability to understand software, hardware, telephony and connectivity Ability to acquire data Ability to focus on objectives while being detail-oriented Ability to work independently

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is looking for a Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location. The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement. Role Accountabilities We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics. Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards. Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to. Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents. The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices. Required Qualifications 0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit. High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar, Preferred Qualifications A background in architecture, construction management, engineering, or a related field is preferred Experience working with remote teams will be a valuable asset. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #Resilience-ANA #Water-ANA #LI-RV1 #EarlyCareersANA

Job DescriptionJob Title: IT Technician Company: Virtual Technologies Group (VTG) Reports To: Director, Managed Services Department: Managed Services Travel: Up to 50% Position Type: Full-Time Employee Type: FTE Compensation Range: $40,000 - $50,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview The Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required. Day-To-Day Duties and Responsibilities Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level Work with internal help desk to resolve customer issues after escalation from ticket submission Assist the engineers to install and maintain small to large network infrastructures Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures Diligent and effective communication with clients, sales, and team members Attentive customer service, focused on client satisfaction Assist in making recommendations, plans, and implementation of new technologies that move a client's business forward Attend and engage in team meetings Meet professional development requirements Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy Occasional on-call work is required based on team rotation Minimum Qualifications Associate's degree in information technology or related field Minimum 2 years of customer service/end user support Previous experience or classroom work related to IT field for at least 2 years Hands on or classroom experience with Server 2012/2016/2019 Excellent written and verbal communication skills Familiarity with Office 365/SharePoint Strong troubleshooting and critical thinking skills Preferred Qualifications Certifications CompTIA A+ (baseline) CompTIA Network+ or equivalent networking fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation (for process understanding) Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo) Technical Skills Proficiency in Windows 10/11 support and device configuration Experience supporting Office 365, Teams, Outlook, OneDrive Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting Understanding of Active Directory, user provisioning, and group policies Experience with hardware troubleshooting (laptops, desktops, printers, docks) Skilled in using remote tools (ScreenConnect, TeamViewer, RDP) Familiar with mobile device management (MDM), especially iOS/Android Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication and professional appearance Ability to work independently in the field while staying responsive to dispatch Experience with customer onboarding, new workstation setup, and physical installs Ability to clearly document work in a PSA and maintain real-time ticket updates Why Join Us? At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact ************. Powered by JazzHR aE1XozuiW2

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. * Support one or more localized laboratories to provide in-person, on-site support, 2-4 days per week. * Provide remote support to laboratories across North America. * Troubleshoot and resolve customer hardware, software and general network connectivity issues. * Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels. * Must be open-minded and considered a change agent. * Provide hands on/onsite support for various technical challenges. Qualifications Skills and Relevant Experience: * Minimum 3 years of Desktop Support w/increasing responsibilities * 1 yr. minimum of Help Desk Support (or equivalent) * 1 yr. minimum of Knowledge Management * 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking) * Intermediate troubleshooting and repair of Windows OS's (Win10 and Win11) * Intermediate troubleshooting and repair of hardware, UPS's, installing workstations, onboarding new users, off boarding users, etc. * Intermediate troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008-2021, Windows 7 - 11, etc. * Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. * Intermediate support for VPN and remote access, Citrix, thin clients, VMWare or equivalent * Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinalOne, Remote and On-Prem imaging PC's and laptops and so much more. * Intermediate troubleshooting and providing HOW TO support for MS Office O365, MS Teams, OneDrive, SharePoint and more. * Familiarity with network connectivity, TCI/IP, Firewalls, Vlan's, Ethernet, etc. * Have basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. * Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures * Provide occasional on-call support * Develop Knowledge Based Articles (KBA) for publication and support. Other Qualifications Considered: * HDI Support Customer Service Representative Certification (or equivalent) * HDI Support Center Analyst Certification (or equivalent) * HDI Desktop Support Technician Certification (or equivalent) * HDI Technical Support Professional Certification (or equivalent) * ITIL Foundations Certification V3 or V4 * A+, Network+, Security+ * Microsoft MCP * Apple Certified Technician Additional information * Authorization to work in the United States indefinitely without restriction or sponsorship * Travel up to 50% required Additional Information Position is full-time, working Monday - Friday 8:00am - 5:00pm, with overtime as needed. This is a field-based position, requiring candidates to reside in New Jersey and travel up to 50% of the time. * Excellent full time benefits including comprehensive medical coverage, dental, and vision options * Life and disability insurance * 401(k) with company match * Paid vacation and holidays Eurofins USA is a Disabled and Veteran Equal Employment Opportunity employer.

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is looking for a full-time Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location. The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement. Role Accountabilities We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics. Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards. Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to. Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents. The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices. Required Qualifications 0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit. High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar, Preferred Qualifications A background in architecture, construction management, engineering, or a related field is preferred Experience working with remote teams will be a valuable asset. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #Resilience-ANA #Water-ANA #LI-RV1 #EarlyCareersANA

The User Support Specialist is responsible for delivering high-quality technical support to over 1,960 users across the firm's 18 offices. Support must be timely, accurate, friendly, and efficient to ensure users can effectively leverage technology in their daily work. The primary focus of User Support is the end user-ensuring their needs are met and their experience with technology is seamless. This role requires strong customer service, communication, problem-solving, and organizational skills. It also demands technical proficiency in core applications, devices, and systems, along with a broad understanding of the diverse technologies typically found in a large professional services environment. This is an on-site position in our Cincinnati, OH office. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide Tier 2 technical support for end-user hardware, software, and application issues across the firm's offices, both in-person and remotely via phone and remote access tools. Serve as the primary point of contact for users during issue investigation and resolution. Exhibit technical expertise in desktop and application support, including hands-on troubleshooting of hardware (desktops, laptops, printers, mobile/wireless devices). Provide support both onsite and remotely. Accurately log all support interactions in the Footprints Help Desk ticketing system. Ensure entries are detailed and useful for knowledge sharing. Meet departmental service level targets for response and resolution times. Review open tickets daily, provide updates, and maintain ownership through resolution, including documentation of Tier 3 consultations. Perform testing of software applications, updates, and security patches using firm-approved test matrices. Validate usability, performance, and compatibility of core PC applications and systems. Participate in project teams for initiatives of varying size and scope. Meet project milestones, deadlines and collaborate with project managers to complete assigned tasks. Apply strong problem-solving skills to proactively identify, define, and resolve issues before they escalate. Collaborate with others to gather input and maintain a balanced perspective when addressing challenges. Deliver exceptional customer service through consultation, installation, troubleshooting, training, and support. Maintain professionalism and effectiveness across all communication channels including face-to-face, phone, email, and remote sessions. Conduct one-on-one training sessions as needed. In offices without dedicated trainers, the User Support Specialist is responsible for ad hoc training. Identify and act on training opportunities during support interactions to educate users on firm technologies, including software applications, hardware, and access methods. Demonstrate effective planning and organizational skills by managing time efficiently, maintaining attention to detail, and aligning daily and weekly tasks with broader team goals. Think systematically to improve processes and workflows. Communicate clearly and professionally in both verbal and written formats. Maintain positive, ongoing communication with end users and keep them informed of issue status. Share relevant updates, insights, and new technologies with team members. Perform other duties as assigned. QUALIFICATION REQUIREMENTS: To successfully perform this role, the individual must be able to carry out each essential duty effectively and consistently. The qualifications outlined below represent the knowledge, skills, and abilities required for success in this position. A valid driver's license is required, and occasional travel may be necessary to support users across multiple office locations. Reasonable accommodation will be made to support individuals with disabilities in performing the essential functions of the role. EDUCATION/EXPERIENCE: Equivalent combination of education and experience may substitute for education requirements. Supervisory experience includes the skills necessary to organize, coordinate and supervise staff. Bachelor's degree with a minimum of 3-5 years of experience in the IT field, along with a minimum of one year in a support role is required, or equivalent combination of education and experience; 5+ years of experience in end user support preferred. Professional services experience is highly desirable. TECHNICAL SKILLS: To perform the essential functions of this role, the User Support Specialist must possess specific technical skills. These include demonstrated proficiency in Windows 11, Microsoft Office 365 Suite-particularly Word, Outlook and Excel-as well as the ability to accurately type and enter data. Familiarity with Microsoft Access, SharePoint, PowerBI or other database applications is also required. The ideal candidate will have a proven aptitude for learning new software applications and adapting quickly to evolving technologies. LANGUAGE SKILLS: The User Support Specialist must have the ability to communicate effectively with staff at all levels. This includes presenting information clearly in one-on-one and small group settings to both professional and support personnel. The role requires the ability to write clear and concise correspondence and routine messages, as well as read and comprehend basic instructions, short communications, and memos. Additionally, the specialist should be capable of interpreting a variety of documents such as operating procedures, technical manuals, business publications, professional journals, government regulations, financial reports, and legal documents. MATHEMATICAL SKILLS: The User Support Specialist must possess basic mathematical skills, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals across various units of measure. These skills are essential for performing routine calculations and interpreting technical data accurately. REASONING ABILITY: The User Support Specialist must demonstrate strong reasoning and analytical skills. This includes the ability to apply common sense understanding to follow instructions provided in written, verbal, or diagram form. The role requires the ability to address problems involving multiple concrete variables in standardized situations, as well as define issues, gather relevant data, establish facts, and draw valid conclusions. The specialist should be capable of interpreting a wide range of instructions and managing both abstract and concrete variables. Independent thinking and sound decision-making are essential to success in this role. OTHER SKILLS AND ABILITIES: Demonstrated ability to multi-task and be detail-oriented with strong organizational skills. Strong communication skills. Excellent organizational and planning skills, with ability to prioritize multiple tasks and projects to meet deadlines. Ability to work overtime when needed. Work may require more than 40 hours per week to perform the essential duties of the position. Ability to work in a fast-paced environment with strict deadlines. Ability to exercise discretion with confidential and sensitive information. Must be able to perform essential duties of the position with time constraints and interruptions. A strong client service approach and team orientation. Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with may competing priorities. Additional Skills: Proficiency in collaboration tools like Microsoft Teams. Proficiency in Generative AI tools like CoPilot. Extensive experience NetDocuments Document Management System, as well as other legal-specific core applications. Proficient in hardware support for laptops, tablets, desktops, printers, and peripherals, including wireless devices such as iOS and Android smartphones. Experienced in setting up and supporting audio/visual equipment for meetings, including Microsoft Teams, Zoom, and video conferencing platforms. Strong knowledge of application testing, maintenance, and compatibility within a professional services environment - preferably in a large law firm. PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations will be provided to enable individuals with disabilities to perform these functions effectively. While performing the duties of this job, the employee is regularly required to: Regularly required to sit, use hands to handle or feel objects, documents, and controls, manipulate a keyboard, and input data into a computer; frequent verbal communication is also required. Occasionally required to prepare correspondence and reports using a computer. Occasionally required to stand, reach with hands and arms, and perform physical movements such as stooping, kneeling, bending, crouching, or crawling. Must be able to operate standard office equipment, including computers, copiers, and fax machines. Occasionally required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here reflect those typically encountered while performing the essential functions of this role. Reasonable accommodations will be made to support individuals with disabilities in fulfilling these responsibilities. The noise level in the work environment is generally moderate. The salary offered in any location will be determined by a wide range of factors, including, but not limited to, experience level, education/training, geographic region, and relevant skills. Associates also participate in a performance- and hours-based bonus program. The expected annual salary for this position ranges from $65,000- $75,000.

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities * Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools.• Follow documented troubleshooting steps to resolve common hardware, software, and network issues.• Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365.• Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones.• Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation.• Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues.• Perform routine IT tasks such as software installations, printer setup, and workstation configurations.• Follow defined escalation procedures to refer advanced issues to Tier II support.• Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning.• Support IT security initiatives by ensuring compliance with company policies and best practices.• Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications * 1-2 years of experience in an IT support role, helpdesk, or customer service environment.• Basic knowledge of Windows 10/11, iOS, and Android troubleshooting.• Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk.• Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive.• Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately.• Customer service-oriented mindset with a proactive approach to issue resolution.• Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Field Technician Reports To: Manager FLSA Status: Non-Exempt Full-Time About the Company We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape. At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise. What it's Like to Work Here We don't just offer a job-we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life. To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact. If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together. POSITION SUMMARY The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools? ESSENTIAL DUTIES AND RESPONSIBILITIES Includes, but is not limited to the following: Technical Support & Installation Provide technical support on software, web browsers, and other applications. Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software. Set up new devices and install them in classrooms, offices, and labs. Work with the network team on updates to the network or infrastructure as needed. Customer Service & Communication Assist school staff members with technology requests that come through the ticketing system. Provide excellent customer service to clients. Answer questions and teach staff members tips and tricks to accomplish their tasks. Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way. Maintain a professional appearance and hygiene as per the Vinson Employee Handbook. Ticket & Task Management Respond to, follow up on, update, and close assigned tickets in a timely manner. Update and close project tasks as they are completed. Escalate and assist with technical issues and/or requests when necessary. Balance workload and ticket assignments. Ability to organize and efficiently manage multiple priorities with a keen sense of urgency. Documentation & Confidentiality Update client documentation when changes are discovered. Maintain an up-to-date client inventory. Ensure the privacy of confidential information including records and files. Team Participation & Travel Travel to and from client sites as needed, as assigned by the Team Lead/Manager. Participate in team meetings and company updates. REQUIRED QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education & Experience Require 1 year of basic technical experience or education in IT Minimum of 1 year of customer service experience. Technical & Problem-Solving Skills Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations. Ability to comprehend and follow verbal/written instructions in English. Professionalism & Communication Ability to always present oneself in a professional manner. High level of discretion and ability to follow confidentiality protocols. Transportation & Legal Requirements Must have reliable transportation to travel to and from work sites. Must maintain a safe driving record. Must always carry valid vehicle insurance and a driver's license. Must clear a criminal background check. PREFERRED QUALIFICATIONS Experience & Certification Associate degree in Computer Science, Information Technology, or equivalent experience. Minimum of 1 year of technical support experience and A+ Certification. Demonstrated experience in helpdesk, network documentation, and network maintenance. Technical Skills Demonstrated experience repairing end-user equipment in a professional capacity. Demonstrated experience diagnosing end-user networking issues. Customer-Facing Experience Demonstrated experience performing technical work in a customer-facing role. WORK ENVIRONMENT & PHYSICAL DEMANDS This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include: Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls. Requires employee to frequently stand, climb, crawl, walk, pull and/or push. Vision abilities (with correction) include close, distance, and ability to adjust focus. The ability to communicate information and ideas in speaking so others will understand. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. POSITION TYPE & EXPECTED HOURS OF WORK This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis. TRAVEL This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.70 per mile after 40 miles of travel per day. PAY RATE From $15.00 - $24.00 an hour based on experience and job location BENEFITS FOR FULL-TIME EMPLOYEES 401(k) with company match after six months of employment Health Insurance Dental Insurance Vision Insurance Tenure-based PTO policy, accruing starts at 120 Hours per year 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday - Friday Mileage Reimbursement Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment Compliances Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights" Policy on Affirmative Action - "Policies"

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI