InfoLink User Support
Ohio
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
InfoLink User Support
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Junior BIM Technician
Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is looking for a Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location.
The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement.
Role Accountabilities
We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for
Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics.
Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards.
Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to.
Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents.
The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices.
Required Qualifications
0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit.
High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar,
Preferred Qualifications
A background in architecture, construction management, engineering, or a related field is preferred
Experience working with remote teams will be a valuable asset.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#Resilience-ANA
#Water-ANA
#LI-RV1
#EarlyCareersANA
Auto-ApplyGI Scope Tech Full Time
Brunswick, OH
Endoscopy Center of Northern Ohio is looking to add a Full Time GI Scope Tech who is a team player to our Outpatient GI Center!
Welcome to Endoscopy Center of Northern Ohio!
As a GI Scope Tech at Endoscopy Center of Northern Ohio, you will have the opportunity to work alongside highly-trained physicians who specialize in diagnosing and treating a wide range of gastrointestinal conditions, including acid reflux, irritable bowel syndrome (IBS), inflammatory bowel disease (IBD), and liver disease. You will play a crucial role in delivering top-notch care by providing consultations and services in a clear and understandable manner, ensuring that our patients receive the best possible treatment.
We take pride in our friendly and supportive work environment, where continuity and trust are nurtured through stable and long-lasting relationships with our patients. While we work collaboratively as a group, each patient is assigned a dedicated gastroenterologist, ensuring personalized care and attention.
GI Scope Tech at Endoscopy Center of Northern Ohio:
Responsible for rendering professional care to patients undergoing GI and PAIN management procedures within the surgical center in accordance with established procedures. Functions cooperatively with physicians and staff, exhibiting teamwork characteristics. Prepares equipment and anticipates Physician and patient needs for GI procedures. Provides general maintenance of the clinical area and equipment. Assessing patients prior to procedure. Prepares and maintains equipment and supplies in the GI procedure area. Cleans and maintains equipment per Center policy.
QUALIFICATIONS:
High school graduate or equivalent
Current BLS required
Knowledge of policies and procedures specific to healthcare
Strong Customer Service Skills
Manual dexterity to handle instruments quickly
Must be conscientious, organized and able to handle the stress of a busy operating room & GI lab environment
Must be able to function as a team player
Possess the ability to lift 25 pounds
Must be able to communicate and understand the English language, both written and verbal
What We Offer:
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life's daily stresses.
Competitive wages
Opportunities to better yourself professionally
Health, Dental & Vision Coverage
401(k) retirement plan
Paid Time Off (PTO)
Company Paid Holidays
Employee Assistance Programs
Health Savings Account/ Flexible Spending Account
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
#LI-DS1
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
IT Coordinator
Columbus, OH
Job DescriptionGoal: To install, maintain, upgrade, and support a healthy technology infrastructure at Tree of Life Christian Schools, ensuring reliable, secure, and effective technology resources for students, faculty, and staff.
Contracted by: School Board by recommendation of the Superintendent
Accountable to: Assistant Superintendent
Type of Position: Full-time
Personal/Spiritual Qualities
All Tree of Life employees are ministers of the gospel of Jesus Christ. As such, the IT Coordinator is expected to demonstrate the following qualities:
Strong, evident personal relationship with Jesus Christ, growing in spiritual maturity.
Commitment to being a godly role model and maintaining a prayerful attitude.
Display a spirit of dedication, service, commitment, flexibility, and enthusiasm.
Positive, joyful attitude with sensitivity to others' needs and a desire to encourage co-workers.
Ability to listen and respond to wise counsel.
Complete acceptance of Tree of Life Christian Schools' Statement of Faith.
Active membership in a Bible-believing church with no significant doctrinal differences from Tree of Life's Statement of Faith.
Professional Requirements
Thorough knowledge of computers, peripherals, and network hardware.
Working knowledge of telephone systems and Internet infrastructure.
Understanding of current and late-model computer hardware and software.
Expertise in cybersecurity, data protection policies, and content monitoring.
Ability to learn and adapt to new technology, products, and procedures.
Strong problem-solving and troubleshooting skills.
Ability to assist and guide users in resolving technology-related issues.
Ability to lift heavy objects, climb ladders, and work in tight or awkward spaces as necessary.
Willingness to travel between campus locations as needed.
Ability to plan, implement, and manage technology projects efficiently.
Experience working within budget constraints for IT equipment and services.
Core ResponsibilitiesHardware & Equipment Management
Install, maintain, and troubleshoot computers for Tree of Life personnel and students.
Assist with installation and maintenance of printers, network hardware, and other peripherals.
Evaluate and procure necessary technology equipment, ensuring cost-effectiveness and longevity.
Dispose of outdated, obsolete, or damaged equipment responsibly, including selling functional items when possible.
Maintain an organized and updated system for hardware identification, inventory, and record-keeping.
Ensure a sufficient and well-organized stockpile of accessories and spare parts.
Software & System Administration
Assist in maintaining Google operating systems and school-wide software solutions.
Install and manage specialized software applications as needed.
Ensure access and functionality of web-based applications for staff and students.
Oversee the proper operation and synchronization of Google system calendars.
Cybersecurity & Compliance
Monitor network security, implement content filtering, and enforce data protection protocols.
Ensure compliance with cybersecurity best practices and educate staff on safe computing habits.
Identify and mitigate potential security threats, unauthorized access, and phishing attempts.
Regularly review and update IT security policies in accordance with school policies and legal requirements.
Helpdesk & User Support
Provide timely and efficient technical support to faculty, staff, and students.
Troubleshoot network and system issues, ensuring minimal downtime.
Attempt equipment repair when feasible, replacing hardware when necessary.
Train and onboard new users in school technology systems, software, and procedures.
Communicate effectively with users of varying levels of technical proficiency.
Maintain an internal knowledge base for common technical issues and resolutions.
Network & Infrastructure Maintenance
Install and maintain network infrastructure, including running cables and configuring network hardware.
Assess and adapt to building materials and architectural challenges when installing, covering, or terminating cables.
Install WireMold, surface-mount boxes, termination blocks, plugs, and jacks as needed.
Use appropriate tools for network installations and furniture assembly related to technology equipment.
Work closely with the Building Supervisor and maintenance staff to coordinate installation projects.
Maintain a clean and organized workspace, ensuring thorough clean-up after installation and maintenance tasks.
Training & Technology Education
Conduct technology training sessions for faculty and staff to enhance digital literacy and tool proficiency.
Provide ongoing support in using Google Suite, classroom technology, and digital learning tools.
Educate staff and students on cybersecurity awareness and best practices.
Vendor & Budget Collaboration
Research and recommend vendors for hardware, software, and IT services.
Assist in managing IT-related expenses within the school's budget.
Evaluate cost-effective solutions for school technology needs while maintaining performance standards.
Coordinate with external service providers for repairs, upgrades, and support.
Evaluation Criteria
Performance for the IT Coordinator will be evaluated based on:
Technical Competency: Effectiveness in maintaining and troubleshooting hardware, software, and network systems.
Response Time & Support: Ability to provide timely and effective technical assistance to staff and students.
Cybersecurity & Compliance: Implementation and enforcement of security measures and data protection.
Infrastructure Management: Proper installation and maintenance of network infrastructure and related technology.
Communication & Training: Ability to effectively communicate technical information and train users in system operations.
Organization & Project Management: Capacity to manage multiple projects, maintain inventory records, and implement improvements in technology use.
Vendor & Budget Management: Ability to recommend cost-effective solutions while adhering to budget constraints.
Professional Growth: Commitment to staying updated with emerging technology trends and best practices in IT support.
Junior BIM Technician
Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is looking for a full-time Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location.
The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement.
Role Accountabilities
We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for
Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics.
Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards.
Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to.
Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents.
The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices.
Required Qualifications
0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit.
High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar,
Preferred Qualifications
A background in architecture, construction management, engineering, or a related field is preferred
Experience working with remote teams will be a valuable asset.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#Resilience-ANA
#Water-ANA
#LI-RV1
#EarlyCareersANA
Auto-ApplyGI Scope Tech Full Time
Brunswick, OH
Endoscopy Center of Northern Ohio is looking to add a Full Time GI Scope Tech who is a team player to our Outpatient GI Center! Welcome to Endoscopy Center of Northern Ohio! As a GI Scope Tech at Endoscopy Center of Northern Ohio, you will have the opportunity to work alongside highly-trained physicians who specialize in diagnosing and treating a wide range of gastrointestinal conditions, including acid reflux, irritable bowel syndrome (IBS), inflammatory bowel disease (IBD), and liver disease. You will play a crucial role in delivering top-notch care by providing consultations and services in a clear and understandable manner, ensuring that our patients receive the best possible treatment.
We take pride in our friendly and supportive work environment, where continuity and trust are nurtured through stable and long-lasting relationships with our patients. While we work collaboratively as a group, each patient is assigned a dedicated gastroenterologist, ensuring personalized care and attention.
GI Scope Tech at Endoscopy Center of Northern Ohio:
Responsible for rendering professional care to patients undergoing GI and PAIN management procedures within the surgical center in accordance with established procedures. Functions cooperatively with physicians and staff, exhibiting teamwork characteristics. Prepares equipment and anticipates Physician and patient needs for GI procedures. Provides general maintenance of the clinical area and equipment. Assessing patients prior to procedure. Prepares and maintains equipment and supplies in the GI procedure area. Cleans and maintains equipment per Center policy.
QUALIFICATIONS:
* High school graduate or equivalent
* Current BLS required
* Knowledge of policies and procedures specific to healthcare
* Strong Customer Service Skills
* Manual dexterity to handle instruments quickly
* Must be conscientious, organized and able to handle the stress of a busy operating room & GI lab environment
* Must be able to function as a team player
* Possess the ability to lift 25 pounds
* Must be able to communicate and understand the English language, both written and verbal
What We Offer:
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life's daily stresses.
* Competitive wages
* Opportunities to better yourself professionally
* Health, Dental & Vision Coverage
* 401(k) retirement plan
* Paid Time Off (PTO)
* Company Paid Holidays
* Employee Assistance Programs
* Health Savings Account/ Flexible Spending Account
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
#LI-DS1
GI Tech - Endoscopy
Beavercreek, OH
Job Details Soin Medical Center | Beavercreek | Full-Time | First Shift Responsibilities & Requirements Job Responsibilities:
GI Technician (GI Tech) serves as a member of the interdisciplinary team and is responsible for assisting with patient care under the supervision of a professional nurse.
The GI Tech performs nursing care skills that have been delegated by the licensed nurse.
She/he plays an integral role in the patient care experience and both directly and indirectly impacts the perception of care.
The GI Tech reports to the charge nurse or clinical manager.
Paid On-Call is required for position.
Preferred Qualifications Job Requirements:
High school diploma or equivalent.
Passes a pre-hire employment tests
Successful completion of KHN GI Tech orientation
GI endoscopy experience preferred in all aspecsts of endoscopy procedures
Preferred minimum of 1 year experience as a GI Tech or Endoscopy
GI scheduling of cases preferred
Front desk and pre/post op care of patient preferred
CPR certification
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Auto-ApplyHelp Desk Professionals
Maumee, OH
Job Title: Help Desk Professionals (Tier 1- Tier 3) Company: Virtual Technologies Group (VTG) Department: Managed Services Vacancy Opening: October 2025/Evergreen Travel: N/A Position Type: Full-Time Employee Type: FTE/Hourly
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
Virtual Technologies Group is seeking dynamic, customer-focused Help Desk Professionals across Tier 1 to Tier 3 levels to provide technical support and service excellence to our clients. Whether you're just entering the tech support world or you're a seasoned troubleshooter, we have a place for you in our growing team. These opportunities will be available October of 2025.
Day-To-Day Duties and Responsibilities
Staff Mentorship & Training:
Provide coaching, performance reviews, and ongoing training to Tier 1 and Tier 2 staff; foster career development
Process Optimization:
Identify opportunities to streamline troubleshooting workflows and ticket escalation processes; implement industry best practices
Incident & Escalation Oversight:
Coordinate response to critical issues and ensure timely resolution; serve as the final escalation point for complex cases
Documentation Management:
Maintain detailed records, SOPs, and technical documentation for internal use and compliance
Cross-Department Collaboration:
Act as a liaison between support, engineering, and product teams to ensure unified service delivery
Technology Planning & Procurement:
Contribute to vendor selection and purchasing decisions for support tools, software, and IT hardware
Performance Reporting:
Monitor support analytics, generate reports, and present insights to leadership on trends and improvement areas
Preferred Qualifications
CompTIA A+ - Foundational IT skills (ideal for Tier 1 support
CompTIA Network+ - Networking concepts and troubleshooting
CompTIA Security+ - Entry-level cybersecurity fundamentals
Microsoft Certified: Modern Desktop Administrator Associate - Desktop deployment and support
Microsoft 365 Certified: Fundamentals or Enterprise Administrator Expert - Administration of Microsoft cloud and productivity tools
Cisco Certified Support Technician (CCST) - Entry-level networking and cybersecurity knowledge
Cisco Certified Network Associate (CCNA) - Intermediate networking, switching, and routing skills
ITIL Foundation Certification - Best practices in IT service management and incident handling
HDI Support Center Analyst (HDI-SCA) - Customer service and help desk operations
Apple Certified Support Professional (ACSP) - mac OS troubleshooting and Apple ecosystem support
Google IT Support Professional Certificate - Foundations for IT support and operations
VMware Certified Technical Associate (VCTA) - Virtualization knowledge for Tier 3-level troubleshooting
Jamf Certified Associate - Apple device management and support in enterprise settings
Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].
Auto-ApplyIT Field Technician
Columbus, OH
We have a full-time, direct hire opportunity for an IT Field Technician in Atlanta, GA. The ideal candidate is someone who is self-driven and has strong communication skills.
Preventative Maintenance
· Performing preventative maintenance through quarterly site visits and analysis of restaurants
· Coaching Operations on basic use/care of equipment
· Provide Operations and Regional Facility Manager with summary of quarterly visits
· Complete 100% of all Preventative Maintenance visits each quarter
· Following all Development Department guidelines
· Responsive to reactionary needs
Administrative Work
· Prioritize service requests and handling emergency/escalated calls as needed
· Ability to develop vendor relationships as well as with Operations teams
· Traveling requirements (Depending on region)
· Maintains spare parts inventory in Company vehicle, restocking inventory and order of parts and service portal
Self-motivated And Working Independently
· Formulating preventative maintenance schedules
· Accurate accounting of your work
· Strong verbal and written communication skills
· Flexible work schedule, hours vary by task, possible weekend or night work when equipment fails
The Ideal Candidate Will
· Mechanically inclined and provides through troubleshooting remotely in attempt to address minor equipment issues
· Demonstrate the ability to manage and coordinate multiple schedules while planning work to facilitate timely achievement of results
· Must be able to lift 60lbs
· Must have a clean Motor Vehicle Report
· Responsible for safe driving requirements as determined by the law
· Preferred 3-5 years of equipment experience
· On job training is provided
IT Field Technician
Cleveland, OH
Field Technician
Reports To: Manager
FLSA Status: Non-Exempt
Full-Time
About the Company
We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.
At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.
What it's Like to Work Here
We don't just offer a job-we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life.
To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact.
If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.
POSITION SUMMARY
The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.
This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.
Sound interesting? Do you want to make a positive difference in the next generation of schools?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Technical Support & Installation
Provide technical support on software, web browsers, and other applications.
Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
Install, configure, and upgrade computer hardware, peripherals, and software.
Set up new devices and install them in classrooms, offices, and labs.
Work with the network team on updates to the network or infrastructure as needed.
Customer Service & Communication
Assist school staff members with technology requests that come through the ticketing system.
Provide excellent customer service to clients.
Answer questions and teach staff members tips and tricks to accomplish their tasks.
Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.
Ticket & Task Management
Respond to, follow up on, update, and close assigned tickets in a timely manner.
Update and close project tasks as they are completed.
Escalate and assist with technical issues and/or requests when necessary.
Balance workload and ticket assignments.
Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
Documentation & Confidentiality
Update client documentation when changes are discovered.
Maintain an up-to-date client inventory.
Ensure the privacy of confidential information including records and files.
Team Participation & Travel
Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
Participate in team meetings and company updates.
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience
Require 1 year of basic technical experience or education in IT
Minimum of 1 year of customer service experience.
Technical & Problem-Solving Skills
Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
Ability to comprehend and follow verbal/written instructions in English.
Professionalism & Communication
Ability to always present oneself in a professional manner.
High level of discretion and ability to follow confidentiality protocols.
Transportation & Legal Requirements
Must have reliable transportation to travel to and from work sites.
Must maintain a safe driving record.
Must always carry valid vehicle insurance and a driver's license.
Must clear a criminal background check.
PREFERRED QUALIFICATIONS
Experience & Certification
Associate degree in Computer Science, Information Technology, or equivalent experience.
Minimum of 1 year of technical support experience and A+ Certification.
Demonstrated experience in helpdesk, network documentation, and network maintenance.
Technical Skills
Demonstrated experience repairing end-user equipment in a professional capacity.
Demonstrated experience diagnosing end-user networking issues.
Customer-Facing Experience
Demonstrated experience performing technical work in a customer-facing role.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include:
Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
Vision abilities (with correction) include close, distance, and ability to adjust focus.
The ability to communicate information and ideas in speaking so others will understand.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis.
TRAVEL
This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.67 per mile after 40 miles of travel per day.
PAY RATE
From $15.00 - $24.00 an hour based on experience and job location
BENEFITS FOR FULL-TIME EMPLOYEES
401(k) with company match after six months of employment
Health Insurance
Dental Insurance
Vision Insurance
Tenure-based PTO policy, accruing starts at 120 Hours per year
10 Paid Holidays
Life Insurance
Paid Monthly Team Lunches
Hours of Operation: Monday - Friday
Mileage Reimbursement
Company Phone or Personal Phone Reimbursement
Flexible Schedule
Being Part of a Team vs. Being a Number
Friendly Working Environment
Compliances
Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
Policy on Affirmative Action - "Policies"
InfoLink User Support - National Accounts
Ohio
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
InfoLink User Support - National Accounts
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
IT Field Technician
Columbus, OH
We have a full-time, direct hire opportunity for an IT Field Technician in Los Angeles, CA. The ideal candidate is someone who is self-driven and has strong communication skills.
The IT Field Technician will provide IT field support for restaurants, regional office, and regional users within assigned region. Ensures IT issues are addressed, resolved, escalated, communicated, and tracked while focusing on extraordinary customer service and end user satisfaction.
WHAT YOU'LL DO
Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
Performing preventative maintenance services through field visits and remote access
Providing after hours support through on-call rotation process
Ensuring restaurants and regional users are completely satisfied with support services
Training restaurant and regional users on basic use of hardware and software
Installing IT systems at new restaurants and remodels
Attending new restaurant openings
WHAT YOU'LL BRING TO THE TABLE
A.A. in Computer Science or an equivalent in education and experience
Two (2) years of experience with IT support responsibilities
Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
Issue management and facilitation experience preferred
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to focus on objectives while being detail-oriented
Ability to work independently
Field/IT Technician (Toledo, OH)
Maumee, OH
Job DescriptionJob Title: IT Technician Company: Virtual Technologies Group (VTG) Reports To: Director, Managed Services Department: Managed Services Travel: Up to 50% Position Type: Full-Time Employee Type: FTE Compensation Range: $40,000 - $50,000
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.
Day-To-Day Duties and Responsibilities
Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
Work with internal help desk to resolve customer issues after escalation from ticket submission
Assist the engineers to install and maintain small to large network infrastructures
Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures
Diligent and effective communication with clients, sales, and team members
Attentive customer service, focused on client satisfaction
Assist in making recommendations, plans, and implementation of new technologies that move a client's business forward
Attend and engage in team meetings
Meet professional development requirements
Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
Occasional on-call work is required based on team rotation
Minimum Qualifications
Associate's degree in information technology or related field
Minimum 2 years of customer service/end user support
Previous experience or classroom work related to IT field for at least 2 years
Hands on or classroom experience with Server 2012/2016/2019
Excellent written and verbal communication skills
Familiarity with Office 365/SharePoint
Strong troubleshooting and critical thinking skills
Preferred Qualifications
Certifications
CompTIA A+ (baseline)
CompTIA Network+ or equivalent networking fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process understanding)
Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)
Technical Skills
Proficiency in Windows 10/11 support and device configuration
Experience supporting Office 365, Teams, Outlook, OneDrive
Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
Understanding of Active Directory, user provisioning, and group policies
Experience with hardware troubleshooting (laptops, desktops, printers, docks)
Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)
Familiar with mobile device management (MDM), especially iOS/Android
Experience with ticketing systems such as ConnectWise or Autotask
Client-Facing Skills
Strong verbal communication and professional appearance
Ability to work independently in the field while staying responsive to dispatch
Experience with customer onboarding, new workstation setup, and physical installs
Ability to clearly document work in a PSA and maintain real-time ticket updates
Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact ************.
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IT - Field Technician
Cleveland, OH
Field Technician
Reports To: Manager
FLSA Status: Non-Exempt
Full-Time
About the Company
We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.
At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.
What it's Like to Work Here
We don't just offer a job-we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life.
To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact.
If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.
POSITION SUMMARY
The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.
This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.
Sound interesting? Do you want to make a positive difference in the next generation of schools?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Technical Support & Installation
Provide technical support on software, web browsers, and other applications.
Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
Install, configure, and upgrade computer hardware, peripherals, and software.
Set up new devices and install them in classrooms, offices, and labs.
Work with the network team on updates to the network or infrastructure as needed.
Customer Service & Communication
Assist school staff members with technology requests that come through the ticketing system.
Provide excellent customer service to clients.
Answer questions and teach staff members tips and tricks to accomplish their tasks.
Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.
Ticket & Task Management
Respond to, follow up on, update, and close assigned tickets in a timely manner.
Update and close project tasks as they are completed.
Escalate and assist with technical issues and/or requests when necessary.
Balance workload and ticket assignments.
Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
Documentation & Confidentiality
Update client documentation when changes are discovered.
Maintain an up-to-date client inventory.
Ensure the privacy of confidential information including records and files.
Team Participation & Travel
Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
Participate in team meetings and company updates.
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience
Require 1 year of basic technical experience or education in IT
Minimum of 1 year of customer service experience.
Technical & Problem-Solving Skills
Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
Ability to comprehend and follow verbal/written instructions in English.
Professionalism & Communication
Ability to always present oneself in a professional manner.
High level of discretion and ability to follow confidentiality protocols.
Transportation & Legal Requirements
Must have reliable transportation to travel to and from work sites.
Must maintain a safe driving record.
Must always carry valid vehicle insurance and a driver's license.
Must clear a criminal background check.
PREFERRED QUALIFICATIONS
Experience & Certification
Associate degree in Computer Science, Information Technology, or equivalent experience.
Minimum of 1 year of technical support experience and A+ Certification.
Demonstrated experience in helpdesk, network documentation, and network maintenance.
Technical Skills
Demonstrated experience repairing end-user equipment in a professional capacity.
Demonstrated experience diagnosing end-user networking issues.
Customer-Facing Experience
Demonstrated experience performing technical work in a customer-facing role.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include:
Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
Vision abilities (with correction) include close, distance, and ability to adjust focus.
The ability to communicate information and ideas in speaking so others will understand.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis.
TRAVEL
This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.67 per mile after 40 miles of travel per day.
PAY RATE
From $15.00 - $24.00 an hour based on experience and job location
BENEFITS FOR FULL-TIME EMPLOYEES
401(k) with company match after six months of employment
Health Insurance
Dental Insurance
Vision Insurance
Tenure-based PTO policy, accruing starts at 120 Hours per year
10 Paid Holidays
Life Insurance
Paid Monthly Team Lunches
Hours of Operation: Monday - Friday
Mileage Reimbursement
Company Phone or Personal Phone Reimbursement
Flexible Schedule
Being Part of a Team vs. Being a Number
Friendly Working Environment
Compliances
Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
Policy on Affirmative Action - "Policies"
IT Field Technician
Lorain, OH
Field Technician
Reports To: Manager
FLSA Status: Non-Exempt
Full-Time
About the Company
We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.
At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.
What it's Like to Work Here
We don't just offer a job-we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You'll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life.
To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact.
If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.
POSITION SUMMARY
The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.
This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.
Sound interesting? Do you want to make a positive difference in the next generation of schools?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Technical Support & Installation
Provide technical support on software, web browsers, and other applications.
Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
Install, configure, and upgrade computer hardware, peripherals, and software.
Set up new devices and install them in classrooms, offices, and labs.
Work with the network team on updates to the network or infrastructure as needed.
Customer Service & Communication
Assist school staff members with technology requests that come through the ticketing system.
Provide excellent customer service to clients.
Answer questions and teach staff members tips and tricks to accomplish their tasks.
Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.
Ticket & Task Management
Respond to, follow up on, update, and close assigned tickets in a timely manner.
Update and close project tasks as they are completed.
Escalate and assist with technical issues and/or requests when necessary.
Balance workload and ticket assignments.
Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
Documentation & Confidentiality
Update client documentation when changes are discovered.
Maintain an up-to-date client inventory.
Ensure the privacy of confidential information including records and files.
Team Participation & Travel
Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
Participate in team meetings and company updates.
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience
Require 1 year of basic technical experience or education in IT
Minimum of 1 year of customer service experience.
Technical & Problem-Solving Skills
Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
Ability to comprehend and follow verbal/written instructions in English.
Professionalism & Communication
Ability to always present oneself in a professional manner.
High level of discretion and ability to follow confidentiality protocols.
Transportation & Legal Requirements
Must have reliable transportation to travel to and from work sites.
Must maintain a safe driving record.
Must always carry valid vehicle insurance and a driver's license.
Must clear a criminal background check.
PREFERRED QUALIFICATIONS
Experience & Certification
Associate degree in Computer Science, Information Technology, or equivalent experience.
Minimum of 1 year of technical support experience and A+ Certification.
Demonstrated experience in helpdesk, network documentation, and network maintenance.
Technical Skills
Demonstrated experience repairing end-user equipment in a professional capacity.
Demonstrated experience diagnosing end-user networking issues.
Customer-Facing Experience
Demonstrated experience performing technical work in a customer-facing role.
WORK ENVIRONMENT & PHYSICAL DEMANDS
This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include:
Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
Vision abilities (with correction) include close, distance, and ability to adjust focus.
The ability to communicate information and ideas in speaking so others will understand.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis.
TRAVEL
This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.70 per mile after 40 miles of travel per day.
PAY RATE
From $15.00 - $24.00 an hour based on experience and job location
BENEFITS FOR FULL-TIME EMPLOYEES
401(k) with company match after six months of employment
Health Insurance
Dental Insurance
Vision Insurance
Tenure-based PTO policy, accruing starts at 120 Hours per year
10 Paid Holidays
Life Insurance
Paid Monthly Team Lunches
Hours of Operation: Monday - Friday
Mileage Reimbursement
Company Phone or Personal Phone Reimbursement
Flexible Schedule
Being Part of a Team vs. Being a Number
Friendly Working Environment
Compliances
Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
Policy on Affirmative Action - "Policies"