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Geospatial Analyst/ Trainer
Aerovironment
Remote geospatial technician job
The primary role of the Geospatial Analyst/Trainer is to support mission operations by delivering advancd geospatial analysis, training, and analytic process improvement. This role combines deep expertise in geospatial and AdTech data, digital security, and analytics with strong instructional and curriculum development capabilities. The ideal candidate trains and enables operational teams on geospatial tools and methodologies, supports data integration and visualization efforts, collaborates with vendors and technical teams, and continously refines automated analytics to improve accuracy, efficiency, and mission outcomes. Position Responsibilities: Design, develop, and deliver training and curriculum for geospatial analysis tools, workflows, and analytic methodologies, with an emphasis on digital security and AdTech data. Provide hands-on instruction and operational support to analysts using geospatial and data visualization platforms. Analyze, validate, and interpret complex data sets to support operational use cases and mission requirements. Configure, integrate, and optimize data pipeline, analytics, and visualization tools to ensure data integrity and usability. Collaborate with vendors and internal technical teams to enhance analytic tools, workflows, and capabilities. Refine and improve automated analytics processes to increase efficiency, scalability, and analytic accuracy. Support ongoing operationl needs by troubleshooting analytic issues and advising on best practices. Basic Qualifications: Bachelor's Degree in Geospatial Intelligence, GIS, Intelligence Studies, Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical or intelligence discipline 5 -10 years of experience as an All-source Intelligence Analyst, including extensive knowledge of HUMINT, SIGINT, and GEOINT. Demonstrated experience developing and delivering training and curriculum particulary in digital security and AdTech related analytics Proficiency with geospatial and analytic tools such as Network Survey, Shadow View, Kibana, and similar platforms. Strong data analysis skills with the ability to develop, validate, and operationalize analytic use cases and datasets. Hands-on experience with data integration, visualization, and data integrity management across multiple data sources. Proven ability to collaborate with vendors and cross-functional technical teams to support sensor integration, tool enhancements, and user interface improvements. Experience designing, refining, and supporting automated analytics to enhance operational effectiveness and analytic accuracy. Excellent verbal and written communication skills, with the ability to serve as a liaison and deliver technical training to diverse audiences. An active TS/SCI clearance Salary Range: $125,000 - $140,000 The BlueHalo, an AV company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data. Clearance Level TS/SCI ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR$125k-140k yearly Auto-Apply 3d agoUser Support Specialist
Baynova LLC
Remote geospatial technician job
Job DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hh LQ593l41$46k-79k yearly est. 18d agoUser Support Specialist
Baynova
Remote geospatial technician job
BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills.$46k-79k yearly est. Auto-Apply 60d+ agoIT Field Technician
Five Rivers It, Inc.
Remote geospatial technician job
Job Description At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: Attending customer support requests via phone, email or in person. Performing server and network troubleshooting remotely and on site Doing application deployments Follow change control process Managing servers and network equipment Document and follow procedures Work on projects and tasks assigned in a timely manner Be available for emergencies and scheduled tasks during off business hours Be available for off hours on-call rotation. On-site visits to client site as needed Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Other Details about the Job This is a Full-Time position. All standard benefits are included such as medical/dental/vision insurance and vacation time. We encourage and reward professional certifications Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate. Powered by JazzHR 4OlK8pKAD1$47k-78k yearly est. 29d agoMSP Onsite/Remote IT Service Technician
Fuse3
Remote geospatial technician job
Job DescriptionSalary: $26 - $39 Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid) FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. Are you dedicated to the success of the team? Do you have an intentional approach to big-picture problem-solving? Do you genuinely enjoy helping others succeed? Are you a people person? Are you always looking to learn and grow? As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you! The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth. Primary Duties and Responsibilities: On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore End User Adds and Disables Workstation setup and deployment Helpdesk Tickets Working with end users and workstations General Troubleshooting Email Security Support Perform file-level restores Escalations from Service Tech 1 VoIP Admin (System\Call flow) Administrative Tasks Accurate timekeeping on all tickets Answering Phones Triage incoming support emails Create and maintain technical documentation Maintain accurate device inventory Ensure devices are removed from various portals when decommissioned Working with servers, systems, and services Line-of-business apps, like Sage or QuickBooks. General server updates Perform network startup and shutdown procedures Microsoft 365 Administration Entra ID Exchange Intune Assist in a variety of IT projects Mentor less experienced technical support staff Experience and Skills: Strong customer service, written and verbal communication skills. 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi. Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred. Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person. Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups. A driver's license and appropriate insurance are required. Willingness to participate in the On-Call program. We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.$26-39 hourly 4d agoIT User Support Specialist (Remote)
Axiom Recruit
Remote geospatial technician job
IT User Support Specialist for systems, software and hardware - Canada (remote) THE COMPANY Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors. As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect. KEY RESPONSIBILITES • To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware. • Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help • Install, modify, diagnose and repair (where possible) computer hardware and software. • Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources • Escalating unresolved queries to the next level of support JOB DUTIES • 2 years and above experience in IT user support • Advanced troubleshooting and multi-tasking skills • Knowledge of help desk software, ticketing and issue tracking systems and remote-control software • Good knowledge of setting up, configuring and using both Windows and Mac platforms • Strong knowledge of API • Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc. • Strong client-facing and communication skills with strong customer service focus REMUNERATION CAD55, 000 to CAD65, 000 plus a whole host of benefits NEXT STEP Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; **********************$33k-57k yearly est. Easy Apply 60d+ agoHelp Desk Staff
Pingwind
Remote geospatial technician job
Location: Remote Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: N/ARequired Education: HS Diploma/GEDRequired Experience: Five (5)+ years of experience in supporting Information Technology. Position Description: PingWind is seeking Help Desk Staff who support triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Help Desk Staff shall be the first point of contact for all customers' concerns and issues they may be having. The Help Desk Staff will handle customer complaints, provide appropriate solutions and alternatives; include follow-ups to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accordingly. Responsibilities:Typical Responsibilities/Tasks: •Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. •Studies and resolve computer software and hardware problems of users. •Acts as contact for users having problems using computer software, hardware, and operating systems. •Determines whether the problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems. •Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.•Respond to customers. •Troubleshoot customer issues, and determine the best solution based on customer details. •Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.•Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies. •Ability to perform complex technical tasks. •Strong technical understanding of Information Technology systems and services supported and provided in the PWS. •Excellent organizational skills •Excellent written and verbal communication skills. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Desired Qualifications • Bachelor's Degree About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: • Paid Federal Holidays• Robust Health & Dental Insurance Options• 401k with matching• Paid vacation and sick leave• Continuing education assistance• Short Term / Long Term Disability & Life Insurance• Employee Assistance Program • through Sun Life Financial EAP Guidance Resources Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law$36k-59k yearly est. Auto-Apply 60d+ agoIT Field Support Technician
Sunset Technologies
Remote geospatial technician job
Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands. We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured! Who is Sunset Technologies? Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence. Responsibilities Travel to client offices to execute hardware and software project installations Assist with the administration of a network/server environment Assist with hardware replacement, software updates, and office expansions Monitor network performance Act as Help Desk resource when not assigned project work Perform testing to provide a diagnosis of issues Perform routine updates and maintenance tasks Build an excellent rapport with the client Problem-solve complex situations using a wide variety of internal and external resources Complete detailed project walkthroughs and provide recommendations to the Sales team to prepare for a given project Communicate directly with clients and project managers to effectively plan and execute project phases Manage time entries and notes in tickets Maintain a detailed knowledge of internal standards and best practices for installing new equipment Qualifications Minimum 1-year of customer service experience Minimum 1-year of technical support experience Excellent verbal and written communication skills Ability to utilize PC and other tools to accomplish goals and activities Displays outstanding customer service skills and professionalism Displays excellent problem-solving skills Strong written and verbal communication skills Ability to multitask and manage time efficiently Ability to work independently and on a team Methodical, organized, and detail-oriented work habits Availability for on-call work rotation Continuously exhibit a Rest Assured mindset Preferred Qualifications Minimum 1-year of Field Support or Help Desk experience Additional Requirements Successful completion of pre-employment assessments Successful completion of initial training Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required. Professional and friendly demeanor Pays attention and adheres to company policies and procedures Reliable vehicle Valid drivers license Background check Perks: Benefits Vision, Medical, and Dental 401K with company match Paid time off Working in the healthcare industry Available Shifts: 8 am to 5 pm *PLEASE NOTE, THIS IS NOT A REMOTE POSITION Job Type: Full-time$35k-61k yearly est. 15d agoUser Support Specialist
Sales Match
Remote geospatial technician job
Job Title: Remote User Support Specialist Hourly Pay: $21 - $26/hour We're hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you'll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You'll play a key role in making sure people have a smooth and positive experience. If you're friendly, tech-comfortable, and enjoy solving problems, this is a great fit. Job Responsibilities: Respond to user questions through chat, email, and ticketing systems in a timely, professional manner Assist with basic technical issues like password resets, login problems, or feature walkthroughs Update support logs and document frequently asked questions for reference Help maintain and improve user-facing help content, including FAQs and tutorials Share insights and recurring issues with product or engineering teams to improve services Follow up with users to ensure their issues are fully resolved and they're satisfied Qualifications: Excellent written communication and interpersonal skills Comfortable using basic digital tools and web-based software Patient, detail-oriented, and able to explain technical steps clearly Organized, dependable, and good at multitasking Experience in support, administration, or customer-facing roles is preferred but not required Perks & Benefits: Pay: $21 - $26 per hour Fully remote with flexible scheduling Paid onboarding and training Friendly, helpful support team Clear career growth into senior roles or specialized support functions$21-26 hourly 60d+ agoTier 1 Help Desk
G2 Innovative Solutions Inc.
Remote geospatial technician job
Company Introduction G2 Innovative Solutions, Inc. (G2IS) is a woman and Service Disabled Veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include infrastructure support, cybersecurity, software development, enterprise architecture, and Test and Evaluation. Learn more about G2IS at ************************ JOB DESCRIPTION SUMMARY OF PROGRAM/PROJECT: The SDDC System Response Center (SRC) plays a key role in supporting this mission by providing timely, responsive Tier 1 and Tier 2 functional and technical help desk support to users of SDDC / USTRANSCOM's numerous automated systems. The SRC is responsible for providing front-line, 24/7/365 support to address any issues related to SDDC's portfolio of functional applications. The mission of the SRC is to provide SDDC's large, globally distributed, user base with effective and timely resolution for issues related to these applications. POSITION DESCRIPTION (Duties and Responsibilities): G2IS is seeking a motivated, career and customer-oriented Tier 1 Help Desk Analyst to ensure success of the SRC contract deliverables. The Tier 1 Help Desk Analyst support shall include SRC Tier I call resolution. Must be available to work multiple shifts. MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL. Pay Rate is $15.00 per hour. Overall SRC Responsibilities: Tier 1 Help Desk Analyst will use the ticketing software (presently ServiceNow) to track all help being provided and will provide operational and technical support to DoD based program users. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed. Position Responsibilities Duties include gathering customer profile information including names, phone numbers, email, customer organization history, activities, requirements, past problems, and associated documentation for use in SDDC's customer relationship management (CRM) ticketing system to provide you, the Tier 1 Help Desk Analyst, an effective customer identity management approach. Requests coming into the SRC are received via phone, email, and other means. Our phone system call management solution, with automated call distribution, directs customers to the appropriate Tier 1 Help Desk Analyst based on customer's responses and areas of expertise of the Tier 1 Help Desk Analyst. Other duties: Tier 1 Help Desk Analyst maintains contact with their entire SRC TEAM using various technology tools. Researches, identifies, and resolves problems based on training, best practices, and use of knowledge-based articles. Reviews system documentation to acquire an understanding of the specific functions. Logs all inquiries into the CRM system. Coordinates problem calls with appropriate staff in order to correct the problem. Must be available and have the flexibility to work the assigned shift given on a quarterly basis. Required and Preferred Skills: 2 Years of Customer Service Experience - Required Excellent communication, collaboration and customer service skills - Required Knowledge and utilization of ServiceNow application - Desired Working Knowledge of Microsoft Office Applications - Required Knowledge of the Defense Personal Property System - Desired Education : Associates degree: AA/AS and 1 year of experience - Desired High School Diploma or GED Equivalent - Required Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Work Location: Virtual - 100% WFH ‘Work From Home' MUST BE Within 75 Miles from Scott Air Force Base in O'Fallon, IL Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience level: 2 years Customer Service Experience - Required Associates Degree or Higher - Preferred Schedule: This is a 24/7 help desk in support of our federal government. Must be available to work multiple shifts. 8 Hour Shifts are assigned with Monthly Schedules Monday - Friday and weekend shifts as required. Shift Differential Pay is for Swing and Night Shifts Evening shift Monday to Friday Weekends as needed Job Types: Full-time, Part-time Pay: Up to $15.00 per hour Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.$15 hourly Auto-Apply 60d+ agoGIS Technician
Us Tech Solutions
Remote geospatial technician job
+ GIS Technician with strong AutoCAD skills to support our Network Underground Services (NUS) team. + This role focuses on the design, creation of specification drawings, and maintenance of underground drawings, ensuring strict adherence to departmental procedures. + The GIS Technician will play a crucial role in producing engineering drawings, updating GIS data, and maintaining drawings to support both the Network Underground Design Engineer and the NUS Test Group. + This position is pivotal in ensuring data accuracy and operational efficiency within our team. + This position requires availability to be in the office four days a week, with flexibility to work remotely for the remainder of the week. **Major Job Responsibilities** + **Safety Firs** t: Prioritize safety in all tasks and lead by example. + **Data Management** : Input, process, and maintain underground network data using GIS and AutoCAD tools. + **Design and Drafting** : Prepare high-quality design packages for manhole and vault and other underground facilities, ensuring compliance with company standards. + **Project Coordination** : Coordinate with other departments and external vendors to resolve design and material issues. + **Site Visits** : Conduct site visits for project assessments, including pre-construction, during construction, and post-construction phases. + **Support Services** : Provide support to construction services, project management, and maintenance teams. + **Design Review** : Participate in design review meetings and provide oversight for engineers and drafters. + **Standardization Efforts** : Support the company's design criteria and standardization initiatives. + **Permit Coordination** : Manage business needs with municipalities around the state, including COA, GDOT, and other municipalities. + **Locate Requests** : Submit locate requests using Georgia 811's online EDEN system. + **Traffic Control Diagrams** : Create MUTCD traffic control diagrams and location maps. **Education Requirements** + An associate's degree or Certificate in GIS is preferred. + AutoCAD training, experience, or certification is required. **Experience** + Experience in using AutoCAD for design and drafting is required. + Experience in GIS applications is advantageous. + Experience in creating network underground designs drawings is a plus. **Knowledge, Skills & Abilities** + Proficiency in AutoCAD and basic GIS knowledge. + Ability to translate verbal and written information into two-dimensional drawings. + Strong organizational skills and ability to manage multiple projects. + Excellent communication skills, both oral and written. + Ability to work well in a team environment and build effective relationships. + Strong problem-solving skills and a self-starter attitude. + Must demonstrate the client Values - Safety First, Intentional Inclusion, Act with Integrity and Superior Performance. **Desired Qualifications** + Experience with 3D modeling software such as Civil 3D is beneficial. + Familiarity with GIS, CYME, Permitting processes with COA and GDOT + Ability to coordinate multiple projects and manage workload effectively. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.$51k-66k yearly est. 60d+ agoIT Coordinator
Tree of Life Christian Schools
Geospatial technician job in Columbus, OH
Job DescriptionGoal: To install, maintain, upgrade, and support a healthy technology infrastructure at Tree of Life Christian Schools, ensuring reliable, secure, and effective technology resources for students, faculty, and staff. Contracted by: School Board by recommendation of the Superintendent Accountable to: Assistant Superintendent Type of Position: Full-time Personal/Spiritual Qualities All Tree of Life employees are ministers of the gospel of Jesus Christ. As such, the IT Coordinator is expected to demonstrate the following qualities: Strong, evident personal relationship with Jesus Christ, growing in spiritual maturity. Commitment to being a godly role model and maintaining a prayerful attitude. Display a spirit of dedication, service, commitment, flexibility, and enthusiasm. Positive, joyful attitude with sensitivity to others' needs and a desire to encourage co-workers. Ability to listen and respond to wise counsel. Complete acceptance of Tree of Life Christian Schools' Statement of Faith. Active membership in a Bible-believing church with no significant doctrinal differences from Tree of Life's Statement of Faith. Professional Requirements Thorough knowledge of computers, peripherals, and network hardware. Working knowledge of telephone systems and Internet infrastructure. Understanding of current and late-model computer hardware and software. Expertise in cybersecurity, data protection policies, and content monitoring. Ability to learn and adapt to new technology, products, and procedures. Strong problem-solving and troubleshooting skills. Ability to assist and guide users in resolving technology-related issues. Ability to lift heavy objects, climb ladders, and work in tight or awkward spaces as necessary. Willingness to travel between campus locations as needed. Ability to plan, implement, and manage technology projects efficiently. Experience working within budget constraints for IT equipment and services. Core ResponsibilitiesHardware & Equipment Management Install, maintain, and troubleshoot computers for Tree of Life personnel and students. Assist with installation and maintenance of printers, network hardware, and other peripherals. Evaluate and procure necessary technology equipment, ensuring cost-effectiveness and longevity. Dispose of outdated, obsolete, or damaged equipment responsibly, including selling functional items when possible. Maintain an organized and updated system for hardware identification, inventory, and record-keeping. Ensure a sufficient and well-organized stockpile of accessories and spare parts. Software & System Administration Assist in maintaining Google operating systems and school-wide software solutions. Install and manage specialized software applications as needed. Ensure access and functionality of web-based applications for staff and students. Oversee the proper operation and synchronization of Google system calendars. Cybersecurity & Compliance Monitor network security, implement content filtering, and enforce data protection protocols. Ensure compliance with cybersecurity best practices and educate staff on safe computing habits. Identify and mitigate potential security threats, unauthorized access, and phishing attempts. Regularly review and update IT security policies in accordance with school policies and legal requirements. Helpdesk & User Support Provide timely and efficient technical support to faculty, staff, and students. Troubleshoot network and system issues, ensuring minimal downtime. Attempt equipment repair when feasible, replacing hardware when necessary. Train and onboard new users in school technology systems, software, and procedures. Communicate effectively with users of varying levels of technical proficiency. Maintain an internal knowledge base for common technical issues and resolutions. Network & Infrastructure Maintenance Install and maintain network infrastructure, including running cables and configuring network hardware. Assess and adapt to building materials and architectural challenges when installing, covering, or terminating cables. Install WireMold, surface-mount boxes, termination blocks, plugs, and jacks as needed. Use appropriate tools for network installations and furniture assembly related to technology equipment. Work closely with the Building Supervisor and maintenance staff to coordinate installation projects. Maintain a clean and organized workspace, ensuring thorough clean-up after installation and maintenance tasks. Training & Technology Education Conduct technology training sessions for faculty and staff to enhance digital literacy and tool proficiency. Provide ongoing support in using Google Suite, classroom technology, and digital learning tools. Educate staff and students on cybersecurity awareness and best practices. Vendor & Budget Collaboration Research and recommend vendors for hardware, software, and IT services. Assist in managing IT-related expenses within the school's budget. Evaluate cost-effective solutions for school technology needs while maintaining performance standards. Coordinate with external service providers for repairs, upgrades, and support. Evaluation Criteria Performance for the IT Coordinator will be evaluated based on: Technical Competency: Effectiveness in maintaining and troubleshooting hardware, software, and network systems. Response Time & Support: Ability to provide timely and effective technical assistance to staff and students. Cybersecurity & Compliance: Implementation and enforcement of security measures and data protection. Infrastructure Management: Proper installation and maintenance of network infrastructure and related technology. Communication & Training: Ability to effectively communicate technical information and train users in system operations. Organization & Project Management: Capacity to manage multiple projects, maintain inventory records, and implement improvements in technology use. Vendor & Budget Management: Ability to recommend cost-effective solutions while adhering to budget constraints. Professional Growth: Commitment to staying updated with emerging technology trends and best practices in IT support.$34k-58k yearly est. 18d agoGIS Technician
SSP Innovations
Remote geospatial technician job
The GIS Technician will be given the opportunity to gain hands-on experience working on customer projects at SSP Innovations. The GIS Technician will be exposed to various software programs to help them better understand those programs and outside plant (OSP) concepts. This role performs several data production functions within a project including analyzing utility maps, geometry and tabular data, sketches, field photographs, imagery, and other data sources. This is a remote (work from home) position. Job Duties: Compile, integrate, edit, and maintain spatial data from a wide variety of sources for inclusion in our Geographic Information System (GIS) and service operation maps or to a customer's environment. Develop scripts that will automate tasks within the GIS software. Analyze and correlate data from various sources to be linked to features. Assist with investigating and resolving map problems reported. Perform data quality control and assurance. Occasional involvement in project start-ups and client interaction as needed. Produce project specific documentation as needed. Consistently exceed the productivity standards per project requirements. Consistently exceed the quality standards per project requirements. Travel, on a limited basis, as needed. Other duties as assigned. Required Qualifications: 1-2 years experience. Bachelor's Degree in Geography, Computer Science, a related field, and/or equivalent work experience. Familiarity with ESRI and other GIS software programs. Knowledge of cartographic principles, standards, and terminology. Create and/or maintain advanced data production functions (for gas, electric, or telecommunication commodities) using GIS-related software. Advanced skills in editing, manipulating, and analyzing data within GIS. Have working knowledge of all project tools/specifications to complete work. Consistently detail oriented, organized, and quality focused. Ability to work under minimal supervision. Ability to work independently and as part of a team. Proficient working knowledge with Microsoft Office. Preferred Qualifications: Strong technical aptitude. Communication skills, both oral and written. Direct utility or telecommunications experience.$53k-70k yearly est. Auto-Apply 25d agoGIS Technician
Geographic Technologies Group Inc.
Remote geospatial technician job
Job DescriptionBenefits: Simple IRA Matching Health insurance Paid time off Training & development Job Purpose: Employees in this role will receive supervision and training from experienced GIS Staff. Under moderate supervision at an intermediate performance level, GIS Technicians conduct geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases, and thematic data (wetlands, address verification, road centerlines, historic sites, etc.) Employees in this position will create, adjust, correct, manage, convert, and distribute base maps and thematic data. Employees will also write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports accordingly. Required Knowledge, Skills, and Experience: General knowledge of application of GIS data and solutions within government. The GIS Technician will assist the GTG Consulting team with the development of geographic information systems and solutions within a myriad of potential industry and government service and program applications including but not limited to: Public Safety, Planning, Engineering, Transportation, Public Works, Water Resources, Parks and Recreation, Property Management, Information Technology, Environmental Conservation, and Public Health. Familiarity working with GIS Data within government. Experience in working with parcel maps, orthophotos, historic data, transportation data or health data, etc. The GIS Technician will assist a GIS Project Manager with consulting project tasks including but not limited to: GIS data organization and management, GIS data creation, editing, and updating within spatial databases; producing documentation on procedures and workflows, validating GIS data for accuracy and completeness, populating, and maintaining metadata and producing maps and other GIS products using best practices. Esri ArcGIS Desktop and/or Pro familiarity is required. Provide training, troubleshooting and database management for clients. Evaluate tabular and spatial data to determine data quality. Perform data migration and conversion tasks. Perform GPS field data collection as needed. Occasional travel, as needed, may be required. Perform GIS spatial analysis and data manipulation. Work with client agencies to provide data to external users. Perform GIS support for projects under the direction of a Project Manager. Develop GIS products and maps, digitize paper maps and spatial data. Prepare metadata for maps, data sets, and geodatabases, manipulate, analyze and interpret data from many sources and in many formats. Complete projects on time, within budget and at or beyond client expectation. Required Education: Associates or bachelors degree in GIS or related field. Physical Requirements: 1. Must be able to perform the basic life operational functions of functions of stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, talking, hearing, and repetitive motions. 2. Must possess the visual acuity to prepare and work with data and figures, operate a computer terminal, do extensive reading, and use measurement devices. This is a remote position.$48k-61k yearly est. 13d agoJunior Fusion Technician
Aptim
Remote geospatial technician job
As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1$20-24 hourly 1d agoOn-Call IT Field Technician & TV Configuration -Columbus, OH- Hiring Now
Geeks On Site
Geospatial technician job in Marion, OH
Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support$30k-47k yearly est. 29d agoINTL - Level 1.5 Support
Insight Global
Remote geospatial technician job
A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document management platforms. Responsibilities include end-to-end support (L1-L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docu Bridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience with the life science and healthcare industry. - Knowledge of GxP, 21 CFR Part 11, Annex 11 and validation processes in a regulated environment. - Strong technical skills in configuration, and issue resolution in Windows-based enterprise environments. - Familiarity with ticketing systems (e.g., ServiceNow) and Request/ incident/change management processes. - Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakeholders. - Ability to work independently and collaboratively across global, cross-functional teams. - Experience with documentation tools and version control systems is a plus.$31k-50k yearly est. 26d agoI.T. Security Coordinator
All Lines Technology
Geospatial technician job in Washington Court House, OH
Develop and maintain Data Security requirements as defined by customers and parent company including writing policies, training associates and auditing activities to ensure compliance with policies. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Develop I.T. Security policies to ensure compliance with Parent Company and Major Customer Requirements as well as any governmental requirements Develop and implement associate security training program Audit I.T. and associate activities to ensure compliance with company data and network security policies. SKILLS & ABILITIES Education: Associate degree (two year college or technical school) preferred Experience: At least three years related experience Computer Skills: Office 365 (specifically Excel) aptitude, Video Editing a Plus, general conceptual understanding of enterprise I.T. activities, understanding of, or ability to learn ISO-27001 or NIST-CSF Certificates & Licenses: NIST CSF 2.0 (Foundation, Lead Implementor, Lead Auditor), CompTIA Cybersecurity Certificate or equivalent a plus Powered by JazzHR 7gJOXbgvWn$38k-58k yearly est. 12d agoJunior BIM Technician
Arcadis
Geospatial technician job in Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is looking for a full-time Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location. The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement. Role Accountabilities We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics. Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards. Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to. Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents. The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices. Required Qualifications 0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit. High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar, Preferred Qualifications A background in architecture, construction management, engineering, or a related field is preferred Experience working with remote teams will be a valuable asset. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #Resilience-ANA #Water-ANA #LI-RV1 #EarlyCareersANA$20.7-31 hourly Auto-Apply 60d+ agoLevel 1 Helpdesk Support Technician | 100% Remote | $18.00-$19.00 per hour 831664
Helpmates
Remote geospatial technician job
Job Title: Level 1 Helpdesk Support Technician Schedule: 8am-4:30pm PST Monday- Friday Pay Rate: $18.00-$19.00 We are seeking a customer support focused Level 1 Helpdesk Support Technician for a 100% remote opportunity with a leader in electronic medical records retrieval! As a Level 1 Helpdesk Support Technician you will act as the first point of contact for technical assistance, responsible for diagnosing and resolving basic hardware, software, and network issues. The Level 1 Helpdesk Support Technician responsibilities: Serve as the initial point of contact for all user technical support requests. Diagnose and resolve basic hardware, software, and network problems for users. Provide clear, step-by-step instructions to help users solve problems themselves. Accurately log all support interactions, problems, and resolutions in a ticketing system. Escalate complex issues that cannot be resolved at the first level to the appropriate higher-level support team. Follow up with users to ensure their issues are fully resolved and provide status updates. Assist with the setup and maintenance of computer systems and equipment as needed The Level 1 Helpdesk Support Technician requirements: Minimum of 2 years of experience in IT help desk, customer support, or a related technical role. Prior exposure to troubleshooting hardware/software issues. Knowledge of Windows operating systems, Microsoft Office suite, and common desktop applications. Familiarity with remote access tools and basic network troubleshooting Understanding of standard IT protocols for password resets, email setup, and basic hardware and software diagnostics. Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow, or ConnectWise) for logging and tracking issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner. Strong problem-solving abilities and a customer-focused mindset to resolve routine issues efficiently. Ability to work collaboratively in a team environment, including escalating complex problems to Level 2 support without hesitation. High attention to detail and organizational skills for documenting resolutions and updating knowledge bases. Prior experience working with VOIP phone systems Understanding of Active Directory structures and permissions Familiarity with Microsoft Exchange management Education: Associate degree in Information Technology, Computer Science, or a related field (or equivalent technical certification). Certifications (Preferred) CompTIA A+ or equivalent entry-level IT certification (required within 3-6 months of hire if not already held). Microsoft Certified: Modern Desktop Administrator Associate (or similar) is a bonus. Remote Work Requirements Must have your own computer or laptop with a webcam, mouse and hard-wired ethernet connection. Safe and secure workspace. Ability to maintain confidentiality in a remote setting. #HSIR$18-19 hourly 2d ago
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Updated December 31, 2025