Customer Service Representative jobs at Get Fresh Produce

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The Electrical Services Executive is responsible for providing overall management/direction for large recurring and non-recurring work, including service contracts, projects, and work orders. WHAT YOU'LL DO: Provide initial client contact to assess client needs for their facility or service call. Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements. Provide guidance and management for the Electrical Services Manager(s). Directly manages a team of Electrical Services Managers to provide oversight for contracts and projects based on the complexity of individual projects and additional support required. Provide technical review for all bid estimates proposed to ensure all requirements are met. Track terms and rates negotiated with clients for facilitating and sustaining service accounts to ensure consistency across client accounts. Executes Business Development with existing clients. Coordination with Rosendin Engineering for bid estimates and active projects. Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company's interest and simultaneously maintain good relationship with the client to ensure profitability of this function. Develop and maintain relationships with large service accounts to expand relationships across multiple locations. Prepare monthly cost reports under the supervision of a Division Manager. Schedule regular visits with sustaining service accounts to assure client satisfaction. Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy. Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group. Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate. Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Advanced technical and customer services skills. Able to meet deadlines and work within budgets. Extensive knowledge of safety protocols and procedures. Must be able to apply innovative and effective management techniques to maximize employee performance. Must be committed to working in a team atmosphere. Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred. Advanced skills in Excel Advanced knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc. Ability to prioritize and manage multiple tasks, changing priorities as necessary. Ability to work under time pressure and adapt to changing requirements with a positive attitude. Effective oral and written communication skills as required for the position. Ability to be self-motivated, proactive, and an effective team player as necessary. Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others. WHAT YOU BRING TO US: Minimum 10 years' experience in a project management, service management, or facility management role Minimum 7 years' experience managing an operations team Demonstrated experience in promoting and selling service contracts to serve client needs Can be a combination of education, training and relevant experience TRAVEL: Up to 50% WORKING CONDITIONS: General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits ESOP - Employee Stock Ownership 401 K Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.