What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it.
Overview:
The Client Services Manager for Contact Center Operations is a strategic partner who ensures CAC performance is aligned with each client's broader business objectives. They act as a liaison between the company and its clients, addressing concerns, providing updates, and collaborating with internal teams to improve client satisfaction by monitoring service levels, processes and overall mission. By leveraging data-driven insights, cross-functional collaboration, and a proactive approach to innovation, this leader not only drives the company to meet client expectations but also establishes uniform delivery standards and drives forward-looking initiatives across the organization.
Key Responsibilities:
* Client Relationship Management:
* Develop and nurture strong relationships with clients, acting as the primary contact.
* Monthly Review of client SLAs and operational achievements with Clients:
* Analyze performance metrics and service level agreements on a monthly basis to track key metrics, identifying trends, and reporting on customer satisfaction and success to inform business decisions
* Propose corrective actions and process improvements based on data analysis.
* Collaborate with internal stakeholders to align service targets with business objectives.
* Emphasize a high-level perspective, identifying broader trends and proposing holistic interventions to continuously elevate overall service quality.
* Maintain clear and consistent communication with clients about performance metrics and outcomes, with an emphasis on preventing avoidable misses and SLA breaches across multiple engagements.
* Ongoing Process Evaluation (Quarterly):
* Review and understand Quality Assurance (QA) frameworks to maintain high standards of service delivery and provide clients with the necessary insight.
* Work with internal operations team to review customer interactions for effectiveness and adherence to best practices.
* Serve as client advocate and identify areas for efficiency gains and structural improvement in operational workflows.
* The primary objective is to identify broader trends and propose enhancements to QA processes and training initiatives. Expand process reviews to include a broader evaluation of the overall customer experience, customer sentiment, and the transition from reactive to proactive support, integrating both inbound and outbound (o/b) touchpoints.
* Automation and Technological Enhancements:
* In collaboration with clients and internal teams, identify and advocate opportunities for automation and AI. Real-time training tools and intelligent OCR.
* Collaborate with clients to evaluate existing processes to determine potential for further automation and digital transformation.
* Emphasize purposeful collaboration between technology teams and the CAC, moving beyond simple ticketing to drive meaningful innovation and improvements.
* Planning and Collaboration on Tool Introduction:
* Partner with cross-functional teams to communicate with clients regarding the implementation of new systems.
* Collaborate with internal technical teams to ensure proper training, adoption, and user acceptance of new tools.
* Coordinate customer facing pilot programs and collect feedback to refine rollouts and maximize organizational impact.
* Act as a system thinker and strong communicator to ensure standardization across diverse state policies and processes, whenever feasible.
* Operational Escalation Management:
* Serve as the primary escalation point for any operational issues within the call center and act as the primary point of contact for client success and client-facing teams.
* Work closely with operational leads to promptly address and resolve challenges.
* Facilitate clear communication with leadership and other stakeholders regarding ongoing issues, solutions, and outcomes.
* Maintain accountability for high-level outcomes across multiple clients while limiting day-to-day involvement, ensuring that client satisfaction remains the top priority.
* Additional Areas of Focus:
* Holistic Customer Experience Management: Evaluate and measure customer sentiment, drive the shift from reactive to proactive support methods, and develop nudging capabilities for improved client engagement.
* Outcome Accountability: While not managing every tactical issue, oversee broader patterns and trends to ensure consistent delivery and the continuous improvement of SLA and business-critical metrics.
* Familiarity with Health Insurance Affordability Programs: Understanding of policy, process, and procedures related to health insurance programs is highly desirable to effectively guide multi-state implementations and manage variations in QA, ticketing, agent coaching, and other operational parameters.
Benefits:
We offer a comprehensive benefits package, including but not limited to:
* Health, Dental, Life, Disability, and Vision insurance
* Healthcare spending or reimbursement accounts (HSA/FSA)
* Retirement benefits (401k)
* Paid time off
* Education assistance or tuition reimbursement-
* Employee discounts for Gym memberships & commuting/travel assistance
Values:
* We believe that working hard, when it is imbued with purpose, can and should be fun.
* You'll find we are a "can do" place where people work together and roll up their sleeves to get the job done.
* Everyone has a voice; everyone's ideas count, and everyone is respected.
* We have built a company, as well as a community of friends and colleagues, with respect for each other.
Learn more about GetInsured at GetInsured.com.
$69k-95k yearly est. 34d ago
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Group Product Manager
Getinsured 4.4
Getinsured job in Mountain View, CA
What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it. We are looking for a Product Manager to join our GetInsured team.
Responsibilities:
* Research and understand client, market, and business needs and translate them into clear, written product requirements.
* Use data to determine why and when certain product needs should be addressed.
* Ensure the product is designed for ease of use, integration, security, and scalability.
* Collaborate daily with engineering, operations, support, consulting, and other product managers - appreciating the diverse mix of teammates who make things happen.
* Understand and negotiate technical implementation options with engineering and make decisions based on business needs.
* Lead and participate in sprint planning, grooming, and daily stand-ups to ensure a steady flow of work to the development team.
* Drive continuous improvement through the strengthening of tools, skills, infrastructure, and process improvements required to achieve business objectives.
* Assist in roadmap development, planning activities, support, and release management.
* Serve as a subject matter expert to developers, support, and clients.
* This is a senior level product management role to take ownership of end-to-end consumer facing flows.*
* We are not sponsoring visas for this position.*
$143k-189k yearly est. 34d ago
Lifecycle Marketing Associate
Stride Health, Inc. 4.3
San Francisco, CA job
Stride enables independent workers to reap the benefits of their independence. We simplify the challenges of being self‑employed by helping workers handle the complexities of insurance, finances, and taxes - in one convenient platform. Since 2014, we have helped over 3.7 million workers save an estimated $5.4 billion on their taxes and monthly health insurance premiums. Stride partners with leading companies like Uber, Amazon, DoorDash, and Instacart to provide independent workers with access to our benefits platform. The company is backed by $96 million in capital from Venrock, New Enterprise Associates, Fidelity's F‑Prime Capital Partners, Mastercard, Allstate and King River.
The Role
Lifecycle Marketing Associate
Cash compensation range: $85,000 - 102,000 USD annually + equity.
We're hiring a Lifecycle Marketing Associate to join our Marketing team and help advance Stride's mission to make benefits accessible and affordable for all. If you're a dynamic, detail‑oriented marketer who thrives on taking full ownership of campaigns, this role is for you. You'll lead lifecycle programs across email, in‑app notifications, content cards, push notifications, and SMS-guiding each one from planning and content creation to design, execution, and analysis. You bring a sharp eye for detail, flawless QA skills, and the ability to build campaigns from the ground up, including copy, design, HTML, and segmentation. You know Braze inside and out and are ready to hit the ground running on day one, delivering high‑impact campaigns that drive results.
Responsibilities
Campaign Planning, Execution, and QA - plan, execute, and QA lifecycle campaigns from start to finish.
Develop campaign, audience, and testing strategies aligned with company goals and KPIs.
Set up, QA, and manage lifecycle campaigns, automated triggers, and transactional communications across email, push, in‑app messages, and SMS.
Update and maintain a high volume of unique content cards in Stride's native app.
Update email HTML and templates to meet campaign requirements and copy structure.
Build, manage, and update the marketing campaign calendar tied to product launches, seasonal opportunities, promotional moments, and nurture content.
Design & Content Development - partner with the Brand team and external resources to maintain template designs and develop graphics and illustrations in Canva or Figma.
Develop copy and subject lines that align with brand voice.
Create thorough copy briefs with clear guidelines for copywriters, then manage the copy development, review, and approval process.
Campaign Analysis, Reporting, and Optimization - track, analyze, and summarize campaign performance metrics, including open, click, and unsubscribe rates.
Analyze A/B tests, define learnings, and make recommendations for optimization.
Report on campaign performance and insights across the organization.
Compliance - adhere to privacy, internal, and industry guidelines for all communication channels; ensure compliance with CAN‑SPAM, TCPA, and HIPAA regulations.
Documentation - manage the repository of assets, performance documentation, campaign visuals, guidelines, and instructions.
Qualifications
3+ years of hands‑on Braze experience, building both campaigns and canvases using email, in‑app notifications, SMS, push notifications, content cards, and multi‑channel campaigns.
Strong familiarity with delivery validation rules, segmentation, defining target audiences, and using Liquid logic for personalization.
Comfort working with HTML to code and update templates, as well as loading and building complex audiences with 15+ filters.
Experience using Braze's Report Builder and other reporting tools, including downloading and translating results in Google Sheets and/or Excel.
Confidence using Braze's User Lookup functionality to assess user journeys and support the Customer Experience team.
Ability to build and QA complex campaigns (e.g., 20+ segments) with quick turnarounds, while maintaining exceptional quality and attention to detail.
Proficiency with Google Sheets, Docs, and Slides.
Familiarity with project or task management tools (e.g., Asana).
Basic graphic design skills (e.g., Canva).
Basic content management system experience (e.g., Squarespace).
Consumer copywriting and editing experience, including crafting or refining subject lines, headlines, and other campaign copy for fit and clarity.
Experience in startup, e‑commerce, and/or insurance environments preferred, but not required.
Interview Focus
An effective communicator who can build strong working relationships, raise issues, share ideas, and clearly summarize results and learnings.
A strong test‑and‑learn mindset-comfortable proposing experiments, running A/B tests, and iterating based on results.
Able to meet deadlines under pressure while remaining flexible, organized, and committed to high‑quality work.
A self‑starter who proactively seeks out resources, develops new ideas, and finds solutions to move work forward.
Compensation & Benefits
Stride's Compensation Philosophy utilizes a National Payscale, designed to fairly and equitably pay employees based on performance, impact, and geographic market data. Cash compensation above is the total salary; employees also receive stock options. Compensation ranges are competitive, equitable, and growth‑oriented. We offer a comprehensive benefits package-check our benefits page for details.
Stride is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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$85k-102k yearly 2d ago
Sales Representative (Sales, Customer Service)
Freeway Insurance Services America 4.7
El Monte, CA job
Sign-On Bonus Opportunity of up to $4,000* Pay Range: $5400 - $12500 / month Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success
* No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As an Insurance Agent, your primary responsibility is selling nonstandard auto insurance, though you will have opportunities to grow earnings with additional products such as homeowners insurance and, when applicable, health insurance.
* Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales goals.
* Build Relationships: Connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
* Ensure Accuracy: Maintain records of transactions, including deposits and documentation in the agency management system.
* Be a Trusted Advisor: Establish rapport with clients and provide guidance to help them choose the insurance product that fits their needs.
The Perfect Match:
* A Personal Lines or Property and Casualty license (preferred, but not required - we'll support you in obtaining one)
* Bilingual skills in English and Spanish (a strong plus)
* Experience in sales or customer service and a passion for helping people
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
$5.4k-12.5k monthly Easy Apply 37d ago
Read More
Answer Financial 4.4
Remote or Los Angeles, CA job
Answer Financial is an Allstate company with 25+ years in the industry and one of the nation's largest and longest running personal lines insurance agencies. We are 100% remote - work from home company. The AI Solutions Specialist designs, implements, and optimizes AI solutions to solve business problems, collaborating across teams and acting as an SME. Responsibilities include solution design, stakeholder collaboration, technical implementation, performance optimization, data analysis, governance, and tool administration and staying up to date with AI/ML advancements.
Essential Job Duties/Responsibilities:
* Solution Design: Evaluate and recommend the appropriate Generative AI or Agentic AI tools for each use case. Translate business and technical requirements into detailed workflows and process diagrams for AI solutions.
* Stakeholder Collaboration: Work with cross-functional teams, including Engineering, Security, Telephony, Sales, Reporting and Data Science teams to define solution requirements and achieve goals.
* Technical Implementation: Oversee the deployment and management of AI models and tools, ensuring their smooth operation in production environments.
* Performance Optimization: Oversee the evaluation, fine-tuning, and optimization of AI models and infrastructure for optimal performance and scalability.
* Data Analysis: Oversee the analysis and processing of large datasets from AI models and support data-driven decision-making. Utilize data visualization tools such as PowerBI to report on performance of AI implementations.
* Governance: Coordinate with compliance and data security teams to ensure a framework of processes, policies, and practices consistently guide the reasonable, ethical, and safe development of AI systems.
* Tool Administration: Manage and administer AI-related tools, platforms, and technologies, including cloud services and low-code platforms.
* Customer Support: Provide user enablement and support for AI tools and platforms to promote adoption and efficient use.
* Staying Current: Keep up to date with the latest advancements, technologies, and trends in AI and machine learning.
Experience:
* Programming Languages: Proficiency in programming languages such as Python, R, or Java.
* AI/ML Frameworks & Tools: Strong knowledge of top players such as OpenAI, Gemini, Llama, AWS and Microsoft Copilot.
* Cloud Platforms: Familiarity with cloud platforms such as AWS and Azure for AI deployment and large-scale systems.
* Project Management: Familiarity with agile development tools such as JIRA
* Problem-Solving: Excellent analytical, logical, and creative problem-solving skills.
* Communication: Strong communication and stakeholder management skills to collaborate effectively.
* Business Acumen: Ability to understand customer needs, build business cases, and align AI solutions with business goals.
* Responsible AI: Understanding of ethical considerations, fairness, and transparency in AI development.
Compensation:
Compensation offered for this role is 75,100.00-130,200.00 annually and is based on experience and qualifications.
Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. Answer Financial is an equal opportunity employer.
$91k-137k yearly est. 5d ago
QA Engineer
Getinsured 4.4
Getinsured job in Mountain View, CA
* What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it. We're looking for a Sr. QA Engineer to join our team.
Responsibilities:
* Writing daily queries using SQL for data analysis
* Utilizing UNIX for debugging procedures by reviewing configuration files and logs
* Planning testing strategies to meet delivery scope and dates
* Conducting software compatibility testing for operating system, accessibility, usability and security of the product
* Reporting Software defects and tracking them through defect tracking system
* Performing test results analysis
* Conducting software documentation review to ensure compliance and provide feedback to mitigate risks
* Creating testing procedures that ensure software quality and software usability.
* Installing and deploying production like environments to test the software release readiness
* Developing & publishing standards to determine product quality and release readiness
* Performing database Validations
* Creating automation scripts
$87k-119k yearly est. 27d ago
IDEA Manager Special Education
Stride, Inc. 4.3
Remote job
Certificates and Licenses: Special Education within Texas Residency Requirements: TEXAS This remote IDEA Manager of Special Education funded position is responsible for directing and coordinating educational, administrative and counseling activities of high school Special Education students by performing the following duties personally or through subordinate supervisors.
K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school, Texas Virtual Academy of Hallsville (TVAH). We want you to be a part of our talented team!
The mission of Texas Virtual Academy of Hallsville (TVAH) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This is a full-time REMOTE position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 8am-5pm central time.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
* Ensure conformance of Special Education programs to state and local school board standards through evaluation, development and coordination activities; As needed, research and implement non-K12 curriculum resources that meet state standards;
* Help articulate the school's mission and vision with the aim of ensuring all stakeholders have a common understanding and are positioned to work cooperatively in order to achieve desired results; Utilize/rely heavily upon communication technologies and practices that most effectively support a predominantly virtual / remote work environment;
* Ensure that the school is meeting the needs of Special Education students while complying with local, state, and federal laws regarding special education and other categorical programs (such as Title I, LAP, CTE);
* Interface with Special Education students, families, local Municipal Court systems, and local districts in regards to compliance as it relates to student attendance and engagement in educational program as defined by school policy and student handbook expectations;
* Develop and oversee implementation of the school's Student Achievement Improvement Plan.
* Supervise and evaluate teaching staff; Manage teacher performance, developing and providing necessary training to support their professional development; Manage Master and Lead Teachers and programs;
* Confer with teachers, students, and parents concerning educational and behavioral problems in school; Coordinate with teacher and K12 Enrollment regarding expulsions and withdrawals.
Supervisory Responsibilities: Directly supervises 15 - 30 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS:
* Bachelors degree AND
* Five (5) years of Special Education experience AND
* Supervisor experience OR
* Equivalent combination of education and experience
* Intermediate to advanced Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
* Ability to travel 20% of the time for meetings, professional development, etc.
* Ability to clear required background check
DESIRED QUALIFICATIONS:
* Master's degree
* Previous experience as an online Educator
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position is virtual
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
$91k-127k yearly est. Auto-Apply 10d ago
Product Designer
Getinsured 4.4
Getinsured job in Mountain View, CA
* What started as the "Expedia of health insurance" has evolved into a market-leading SaaS company reimagining how governments deliver healthcare and safety-net programs. Today, our proven SaaS platform for State-based Exchanges & AI solutions power eligibility, enrollment, and benefit delivery across health insurance, childcare, case management, and more. We're on a mission to make public services simple, accessible, and human-centered-helping states reach more people, faster. Learn more at GetInsured.com
What You'll Do:
* Design end-to-end experiences: Create wireframes, prototypes, and polished interfaces for web and mobile products.
* Translate insights into solutions: Use analytics, research, and user feedback to inform design decisions.
* Collaborate across disciplines: Partner with product, engineering, QA, and business stakeholders to deliver thoughtful, high-quality user experience design solutions.
* Contribute to our UI design system: Maintain and evolve shared patterns, style guides, and UI kits.
* Support user research: Participate in user testing, synthesize findings with analytics data, and translate insights into actionable design improvements.
* Champion accessibility and usability: Advocate for inclusive design practices that meet the latest WCAG standards.
$86k-122k yearly est. 34d ago
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America 4.7
Sacramento, CA job
Pay Range: $60000 - $150000 / year Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success * No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As an Insurance Agent, your primary responsibility will be selling nonstandard auto insurance to new and existing customers. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance. This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.
* Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
* Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
* Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
* Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.
The Perfect Match:
* A Personal Lines or Property and Casualty license (preferred, but not required - we'll support you in obtaining one)
* Bilingual skills in English and Spanish (a strong plus)
* Experience in sales or customer service and a passion for helping people
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
WBU
$32k-44k yearly est. Easy Apply 9d ago
Related Service Contractor (Remote)
Stride, Inc. 4.3
Remote job
The Related Services Operations at Stride (RESOS) Related Services Contractor assists and supports the RESOS team, school administration, teachers, staff, and/or service providers at the school regarding any therapy or related services (RS) provided to students through an Individualized Education Plan or 504 Plan. The Related Services Contractor is responsible for adhering to federal and state procedures, timelines, and all required reporting regarding the acquisition and provision of these services to students.
Job Description
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
The Related Services Contractor serves as the contact point for all teachers, staff, and service providers at the assigned school(s) regarding any therapy or related services provided to students through an Individualized Education Plan or 504 Plan. The Related Services Contractor is responsible for adhering to federal and state procedures, timelines, and all required reporting regarding the acquisition and provision of these services to students.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
* Assist in the development of a network of providers throughout the state within the private sector as well as local school districts for programs
* Negotiate rates with providers based on market value of services rendered
* Maintain awareness of current related services expenditures and annual budget guidelines
* Assist and establish contracts with service providers as appropriate
* Ensure existing contracts are compliant (current licensure, documentation)
* Accurately and timely maintain database of related service providers
* Ensure appropriate placement of all students requiring some form of related services within defined SLA's with a provider within 30 miles of the student's home
* Provide contracted providers and therapists copies of necessary paperwork to serve assigned services, including the most updated IEP goals and evaluations
* Ensure school(s) receive progress reports from contracted therapists for any student receiving some form of related service
* Ensure IEP requirements for related service goals and services are met
* Track and monitor attendance at related service sessions
* Work with providers/schools/therapists when conflicts arise in a professional and prompt manner
* Ensure required information is received from assigned therapists during evaluation process for students
* Train providers, therapists, school personnel who directly support related service
* Monitor school level data within the available database(s) of all related services, invoices, and students
* Assist with enrollment process to ensure documentation is received for timely provision of services as determined by the Special Programs Manager
* Directly support and work with the Business Manager and Special Programs Manager on verification and approval of all related service invoices
* Establish and maintain positive rapport with school personnel, providers, and therapists
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
MINIMUM REQUIRED QUALIFICATIONS:
* Bachelor Degree OR Associates Degree
* General Educational Development (GED) AND
* One (1) year working in related services or related field experience OR
* Equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
* Working knowledge of special education and/or related services
* Experience working within and maintaining a database
* Understanding of interdependency of deadlines on multiple projects and able to act to preserve integrity on other people's deadlines
* Ability to work and problem solve independently
* Ability to embrace and adapt to change
* Ability to rapidly learn and adapt to new technologies and online platforms
* Strong communication, organizational and interpersonal skills
* Experience developing and implementing procedures to complete tasks involving a team of individuals
* Ability to maintain a professional home office without distraction during workday
* Access to reliable high-speed internet
* Ability to clear required background check
DESIRED QUALIFICATIONS:
* Experience working with students with special needs and/or their families
* Experience with Medicaid billing
* Experience working with public schools
* Experience supporting stakeholders with the use of technology
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position is remote and open to residents of the 50 states, D.C.
Compensation & Benefits:
* The minimum hourly compensation may be around $15.00 per hour. The average maximum hourly compensation may be around $15.00 per hour.
* This is a temporary/contractor role and you will be an employee of Randstad. Randstad considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. Randstad offers employees a robust benefits package, including medical, dental and vision.
Job Type
Contractor
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
$15 hourly Auto-Apply 60d+ ago
UX Engineer - Design Systems
Getinsured 4.4
Getinsured job in Mountain View, CA
GetInsured is building a next-generation health exchange platform that has already helped 1 in 10 uninsured adults access coverage. Our mission is to deliver inclusive, intuitive user experiences that make complex enrollment tasks simple and human-centered.
We're seeking a UX Engineer - someone who sits at the intersection of design and engineering. In this role, you'll focus on design-to-code systems, creating the infrastructure, tooling, and component libraries that enable UI developers to build faster, more consistent, and more accessible experiences at scale.
This is not a typical front-end developer role. Instead, you'll own the connective tissue between design and code: design tokens, component libraries, documentation, and accessibility standards that drive our design system forward.
Key Responsibilities:
* Work closely with designers to translate design language into code via reusable components, tokens, and patterns.
* Ensure the correct usage of design system components across codebase.
* Work with frontend developers to ensure frontend code adheres to the design system and is responsive to different device sizes.
* Implement and maintain a design system on Storybook that needs to be configurable for all of GetInsured's products.
* Provide tooling and documentation that empower UI developers to use the design system (UI library) effectively.
* Ensure accessibility (WCAG 2.2 / Section 508) is built into every component by default.
* Establish and maintain design-to-code workflows (Figma → components, prototyping pipelines, automated documentation).
* Contribute to performance, maintainability, and consistency of front-end code across teams.
* Advocate for UX best practices in code reviews, design reviews, and cross-functional discussions.
* We are not providing visa sponsorships for this position.*
A leading health tech firm in San Francisco is seeking a Lifecycle Marketing Associate to drive marketing campaigns across multiple channels. You will manage all aspects from planning to execution, leveraging your strong Braze and HTML skills. The role offers a competitive salary between $85,000 and $102,000, along with equity options. This is an opportunity to make significant contributions to a company dedicated to improving benefits accessibility for independent workers.
#J-18808-Ljbffr
$85k-102k yearly 2d ago
Middle School Reading Interventionist
Stride, Inc. 4.3
Remote job
Certificates and Licenses: Florida 5 Year Professional Elementary Teaching Certificate You must also be in progress working towards OR willing to immediately start working towards obtaining your Reading AND ESOL Endorsement if you currently do not hold.
Residency Requirements: Florida
The salary for this position is $47,500 along with the opportunity to earn an annual bonus.
Start Date - ASAP
The remote Interventionist works with the "At-Risk" student population to provide remediation to support academic goals to increase growth in these areas.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school, Digital Academy of Florida (DAOF). We want you to be a part of our talented team!
The mission of Digital Academy of Florida (DAOF) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This is a full-time REMOTE position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
* Modifies and/or adapts the K12 curriculum in alignment with the state's content standards to meet the unique needs of each student;
* Collaborates with general education teachers to meet the goals of the targeted students through individualized and small group sessions;
* Educates parents on various instructional strategies;
* Ensures the implementation of the RTI instructional system to increase student achievement;
* Oversees data collection and progress monitoring at every tier; Uses data to help teachers plan whole and small group instruction; provides guidance to teachers on identifying and grouping students who need additional help;
* Collects and maintains all RTI data (lists of eligible students, intervention plans).
* Serves as a daily resource to school administrators, school leadership teams, and other stakeholders regarding RTI issues.
* Collaborates with homeroom teachers, advisors, counselors, and additional district personnel to coordinate and track Tier 2 interventions.
* Provides ongoing training and support to school/district staff regarding RTI and the implementation of the RTI and data collection procedures.
* Supports teachers in documenting student progress;
* Works with the special education team to facilitate eligibility for special education;
* Ability to travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school.
REQUIRED MINIMUM QUALIFICATIONS:
* Bachelor's degree AND
* Active state teaching license AND
* Ability to clear required background check
OTHER REQUIRED QUALIFICATIONS:
* Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions.
* Receptive to receiving coaching regularly with administrators and teacher trainers.
* Ability to embrace change and adapt to ensure excellent student outcomes.
* Proficient in Microsoft Excel, Outlook, Word, PowerPoint.
* Ability to rapidly learn and adapt to new technologies and teaching platforms.
* Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum.
DESIRED QUALIFICATIONS:
* Experience working with proposed age group.
* Experience supporting adults and children in the use of technology.
* Experience teaching in an online (virtual) and/or in a brick-and-mortar environment.
* Experience with online learning platforms.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position is virtual with some required travel for professional development and for testing.
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* This position is virtual with some required travel for professional development and for testing.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
$47.5k yearly Auto-Apply 6d ago
Java Developer
Getinsured 4.4
Getinsured job in Mountain View, CA
* What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it.
We are looking for a Java Developer to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance
Job Description:
We are seeking a skilled Java Developer with 3-4 years of experience to join our talented team. The ideal candidate should have a solid understanding of Java development, Spring framework, web services using REST/SOAP, SQL databases, and excellent communication skills to effectively collaborate with team members and clients.
Responsibilities:
* Design, develop, and maintain Java-based applications
* Implement/maintain web services using REST/SOAP protocols
* Write efficient SQL queries and work with relational databases
* Collaborate with cross-functional teams to define, design, and ship new features
Benefits:
We offer a comprehensive benefits package, including but not limited to:
* Health, Dental, Life, Disability, and Vision insurance
* Healthcare spending or reimbursement accounts (HSA/FSA)
* Retirement benefits (401k)
* Paid time off
* Education assistance or tuition reimbursement-
* Employee discounts for Gym memberships & commuting/travel assistance
Values:
* We believe that working hard, when it is imbued with purpose, can and should be fun.
* You'll find we are a "can do" place where people work together and roll up their sleeves to get the job done.
* Everyone has a voice; everyone's ideas count, and everyone is respected.
* We have built a company, as well as a community of friends and colleagues, with respect for each other.
Learn more about GetInsured at GetInsured.com.
$81k-105k yearly est. 34d ago
AI Engineering Intern
Getinsured 4.4
Getinsured job in Mountain View, CA
Call AI Summer Internship: Shape the Future of Customer Service Call AI, a Vimo Company, invites you to our dynamic Summer Internship program, where you'll help develop working prototypes and early versions of our new AI-driven products. Join a group of forward-thinking, dynamic interns and collaborate with our AI team to accelerate the evolution of our AI solutions.
About Us:
At Call AI, we are on a mission to revolutionize the way Health and Human Service agencies connect with their customers. Our mission is to ensure that consumers can access agency services 24/7, effectively and safely - through voice and textual interactions. As a growing innovator in enterprise AI, we specialize in bringing human-like intelligence to call centers and customer support functions through the use of Large Language Models (LLMs) and related AI tools and platforms. With a passionate team of engineers, product managers, and AI enthusiasts, we thrive on solving complex challenges and delivering cutting-edge solutions.
We are based in Mountain View, California.
About Our Internship Program:
Our Summer Internship Program offers two specialized tracks-AI Engineering and AI Product Management-both essential to building our voice AI solution.
What You'll Do:
* Analyze existing call center processes and outline a clear "AS IS" state.
* Develop a comprehensive "TO BE" roadmap to incorporate AI solutions.
* Craft detailed Product Requirement Documents (PRDs) to guide engineering efforts.
Program Structure and Expected Outcomes:
Team Integration:
Interns will collaborate directly with our seasoned engineering and product teams. You'll enjoy professional mentorship, real-world AI development work, and a supportive environment to bring fresh ideas to life.
Learning Experience:
Get hands-on with the latest AI tools and techniques. You'll build alongside passionate experts, honing your skills in either AI development or product planning.
Deliverables:
By the end of the internship, you'll have:
* Delivered a working prototype of our AI-driven call center solution.
* Documented a comprehensive process transformation plan for AI-first call handling.
This initiative sets the stage for Call AI to expand AI-driven operations and serves as an incredible launchpad for talented interns in both engineering and product management.
Benefits & Perks:
* Paid Internship with competitive compensation.
* Collaborate in-person at our offices in Mountain View, California.
* Build a network within the burgeoning AI industry.
* Grow your skill set with direct mentorship and hands-on learning.
How to Apply:
Ready to shape the future of AI-driven customer service? Join us and gain invaluable experience that will kickstart your career. Please apply by clicking on the following link: *********************************************************************************************************************
$50k-78k yearly est. 27d ago
Medical Case Manager
Amerilife 4.4
Newport Beach, CA job
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
We are seeking an experienced Medical Case Manager with a background in high-net-worth cases to join our team. This role involves assessing medical records for new business applications and working closely with clients, advisors, carrier medical underwriters, case managers, and internal teams to deliver customized underwriting solutions. The ideal candidate will bring a minimum of 5 years of experience in medical underwriting within a carrier environment, with a demonstrated track record of handling high-net-worth clients and complex cases.
Job Description
Key Responsibilities:
Risk Assessment: Review and evaluate medical information, history, and lifestyle factors to assess risk accurately for new business applications, ensuring alignment with company guidelines and risk appetite.
High Net-Worth Client Underwriting: Apply expertise in high-net-worth client underwriting, providing tailored assessments and recommendations for sophisticated cases with large policy values.
Collaboration with Advisors and Agents: Work closely with sales agents, brokers, and advisors to discuss underwriting decisions, alternative solutions, and provide education on medical underwriting considerations.
Decision-Making: Make informed, independent underwriting decisions, backed by solid analysis and within authorized limits; escalate complex cases as necessary.
Documentation and Compliance: Maintain accurate records of underwriting decisions, ensuring full compliance with company policies, procedures, and regulatory requirements.
Continuous Improvement: Stay updated on industry trends, medical advancements, and changes in underwriting guidelines, and contribute insights for policy updates and risk management strategies.
Qualifications:
Experience: Minimum of 5 years in medical underwriting, ideally within a life insurance carrier environment, with demonstrated expertise in new business underwriting for high-net-worth clients.
Medical Knowledge: Strong understanding of medical terminology, conditions, and risk factors, with the ability to apply this knowledge to high-stakes underwriting cases.
Analytical Skills: Strong analytical skills, with the ability to evaluate complex medical and financial information effectively.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain underwriting decisions to both technical and non-technical stakeholders.
Attention to Detail: High degree of accuracy and attention to detail in assessing risk and documenting decisions.
Compliance Knowledge: Familiarity with industry regulations, compliance standards, and underwriting best practices.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at ****************.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.
$60k-76k yearly est. Auto-Apply 10d ago
Payroll Analyst
Getinsured 4.4
Getinsured job in Mountain View, CA
Payroll: * Assist with preparing/reviewing multi-code biweekly payrolls by downloading reports and consolidating all payroll action items; notify managers on timecard (or any payroll-related) issues. * Set up/trouble shoot new employees into the payroll system; train hourly employees on the time keeping system as needed.
* Calculate retro and/or PTO pay; prepare final checks in accordance with state law as needed.
* Review employee expense reports, ensure reimbursements are not duplicated.
* Analyze changes from prior payrolls.
* Create Payroll journal entries (map payroll systems to accounting ERP systems)
* Reconcile Payroll reports: ensure tax reports (940, 941s, W2's are accurate)
* Maintain multi-tax state setups, set up new earnings/deductions as needed, ensure payroll is up to date with legal compliance.
* Assist with the 401k audit and assist with workers comp and misc. year end audits as needed.
Month-End Close:
* Assist/review all payroll-related cash transaction recordings.
* Assist with special projects (new system implementations, acquisitions, etc) as needed.
* Back up for other accounting functions such as journal entries for labor, PTO, and reconciliations as needed
$52k-71k yearly est. 34d ago
Revenue Accountant
Getinsured 4.4
Getinsured job in Mountain View, CA
What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it.
We are looking for a Revenue Accountant to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.
As a Revenue Accountant, you will:
* Own the company revenue accounting and related policy to ensure it is effective, adhered to, and up to date with U.S. GAAP
* Reconcile and maintain revenue-related accounts by transacting, verifying and reconciling, revenue-related transactions and balances.
* Prepare invoicing schedules and account reconciliations to support balances and activity
* Collaborate with other departments to ensure that business transactions are appropriately accounted for.
* Maintain Company compliance and support annual registration process with 50 states.
* Work closely with our auditors to draw conclusions on complex accounting issues.
* Assist with the timely execution and review of month-end close activities, including, but not limited to deal review, account reconciliation, analysis, and reporting.
* Assess new accounting pronouncements to determine their impact on the company and drive the implementation.
* Assist with ad hoc projects as needed.
$66k-87k yearly est. 27d ago
Senior Engineer, BizOps
Getinsured 4.4
Getinsured job in Mountain View, CA
. What started as the "Expedia" of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we're now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we're helping agencies help more people, faster, and transforming health care service delivery as we know it.
As a Senior BizOps Engineer, you will be a pivotal member of our team, owning the end-to-end management and execution of critical operational processes. This hands-on role combines deep technical expertise with process management and cross-functional coordination. You will leverage your skills in scripting, data analysis, and automation to directly drive efficiency, mitigate risk, and ensure the flawless execution of our operations.
The ideal candidate will have the ability to play multiple roles including plan complex operational process, manage a cross-functional team, provide technical oversight and inputs, and communicate effectively to internal and external stakeholders. He / She must have a strong technical background, great attention to detail, and ability to work well with various teams.
Responsibilities:
* Operations Leadership & Execution: Take full ownership of our complex operational processes, from initial planning and scheduling to final execution. Lead cross-functional coordination and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders.
* Automation & Scripting: Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks.
* Documentation & Maintenance: Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate, up-to-date, and easy for the team to follow.
* Monitoring & Support: Proactively monitor the execution of operational runs in real-time, troubleshoot issues as they arise, and provide technical support to internal and external teams.
* Data Analysis & Reporting: Perform comprehensive data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform strategic decisions for process improvement.
* Develop tools and utilities to automate various aspects of our operational processes. These can range from simple data checks (in SQL) to significant Jenkins jobs and complex analysis & reporting tools.
* Manage and coordinate the execution of the operational processes with internal and external teams.
* Communicate regular updates internally and externally.
* Drive continuous improvements of the operational processes through a combination of retrospectives, analysis, automation and corrective procedures.
$120k-153k yearly est. 34d ago
Director, Software Engineering (Sales App)
Ehealthinsurance Services 4.7
California job
Join us in creating a better way!
At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way - one that's transparent and trustworthy for both our consumers externally and our employees internally.
Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.
At eHealth, our mission is to expertly guide our customers through their health insurance needs by matching them with personalized, and affordable health insurance plans. We connect our customers with quality, affordable health insurance through a proprietary marketplace offering Medicare Advantage, Medicare Supplement, individual, employer, and ancillary plans from 200 health insurance carriers nationwide. By doing so, our vision is to be the nation's leading and most trusted source of consumer purchasing of health insurance, ancillary products, and related options on our marketplace.
In this exceptional leadership opportunity, we are seeking a Director of Engineering to lead our Sales App engineering platform. Sales App business is one of the most important business-line for eHealth and critical to the future of the company. Sales App engineering drives a large part of eHealth's revenue.
As we expand these business lines, this role will be crucial for developing core technologies, creating new experiences, building teams, and growing the engineering organization. This role will partner closely with Product, Design, Marketing and Sales to bring the next-generation vision to fruition We offer a great deal of autonomy and flexibility to our teams. If you're a results-oriented, technically confident leader who enjoys working with a lot of freedom, knows how to take full ownership, collaborate with cross-functional teams and execute with quality, then this is the role you've been looking for.
The emergence of technologies like generative AI, natural language processing, and cloud-based contact centers provides an exciting context for a fast-growing company like eHealth. Our proprietary scripted sales and compliance software is “best in the business” and we are looking to build newer features with these new technologies extending eHealth's significant competitive advantages. When integrated with the company's online eCommerce platform and its unmatched capabilities in the industry - eHealth is driving toward an omni-channel opportunity of enormous scale. You will lead multiple engineering teams and have a significant impact within our company. You will have a dual mandate to modernize the Sales Application systems and bring in innovation leveraging AI.
What you will do:
· Lead the vision, strategy and execution of Sales App engineering in partnership with engineering and product leadership.
· Define a strategic engineering vision to build a highly scalable, resilient and secure system as we expand our product lines.
· Lead technical strategy and drive innovation to ensure eHealth's platform continues to deliver best-in-class experience.
· Grow and expand your team by hiring great talent, mentoring team members and improving engineering quality, productivity and performance.
· Instill an inclusive team culture that is passionate, empathetic, and collaborative.
· Build operational excellence to achieve goals across multiple product lines.
Demonstrate eHealth's values in your behaviors, practices, and decisions.
What you will bring:
· 10 years+ in Engineering with 6+ years in a significant leadership position.
· Strong leader who has managed, hired and grown engineering teams of 20+ team members across multiple geographic locations.
· A strong experience building consumer-facing products, building high-performing web experiences.
· Experience building highly scalable APIs and Micro-services preferably in AWS.
· Experience delivering products in an agile environment.
What we offer (benefits):
Generous benefits include medical, dental and vision beginning on your first day of employment
401K with matching
Tuition reimbursement
Employee stock purchase program
12 company paid holidays and flexible time off (PTO for non-exempt)
Ideally this candidate will be based on Pacific Time as they will be working heavily with the team in China with many collaborative meetings 4 pm - 7 pm PT.
#LI-Remote
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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness. For more information on our total rewards offerings, please visit our career site.
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Base Pay Range -$192,300 - $256,400
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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
Zippia gives an in-depth look into the details of GetInsured, including salaries, political affiliations, employee data, and more, in order to inform job seekers about GetInsured. The employee data is based on information from people who have self-reported their past or current employments at GetInsured. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by GetInsured. The data presented on this page does not represent the view of GetInsured and its employees or that of Zippia.
GetInsured may also be known as or be related to Get Insured, GetInsured and Getinsured.