Client Success Manager jobs at GetWellNetwork, Inc.

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Director of Business Development - Hospice Coverage Territory: Montgomery County, MD & Washington, DC Employment Type: Full-time, Permanent A nationally recognized leader in post-acute care services, including home health and hospice, has partnered with HCRI to identify an exceptional Director of Business Development to lead hospice growth initiatives. This role will oversee a hospice sales team and will be responsible for driving admissions growth, strengthening referral relationships, and supporting excellence in hospice care delivery. Qualifications Bachelor's degree in Marketing, Sales, or a related field (preferred) Prior hospice sales management experience required Proven ability to lead, direct, and motivate a professional sales team Skilled in designing and delivering effective training and in-service sessions Experience creating or facilitating staff development programs Knowledge of healthcare regulations, compliance requirements, and hospice industry standards Responsibilities Develop and implement strategic business development initiatives to expand hospice service volumes and enhance referral patterns Recruit, mentor, and lead a high-performing hospice sales team to achieve organizational goals Design, deliver, and maintain training programs and in-service presentations for referral partners and internal teams Analyze referral data to identify trends, opportunities, and areas for strategic improvement Build and maintain strong relationships with community partners, healthcare providers, and referral sources Compensation & Benefits Salary + Bonus Plan: $120,000 - $150,000 Comprehensive health benefits package Generous Paid Time Off 401(k) with up to 6% employer match Mileage reimbursement

Description At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose - we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly - we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected - our favorite thing about our workday is each other. Support one another - no one says, “That's not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood - we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want Do you build great customer relationships that inspire loyalty? Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business? Do you easily multitask and juggle the many demands on your time while engaging and following up with customers? Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers? What you will do As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you'll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health's solutions. Finally, you'll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the Challenger TM sales method. Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding. What you need Bachelor's Degree Required Healthcare experience a plus The ability to travel up to 30%. Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales Effective presentation and facilitation skills Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred High learning agility and ability to think critically Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through A valid driver's license is required Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. * Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. * Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. * Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. * Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. * Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. * Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. * Assist sales team with finalist calls and provide customer references as needed. What success looks like in this role: * Meet or exceed goals for role KPIs: * Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business * Executing on renewals and upsells and driving variable revenue will all contribute to your and your team's Net CACV Retention numbers What we expect from you: * You have 3+ years of experience in account management, customer success, implementation or healthcare management. * You have experience in upselling and retaining customers to drive additional revenue. * You have experience using SaaS-based solutions and platforms. * You have experience owning the life cycle contract renewals. * You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. * You have experience adhering to and achieving outlined KPIs. * You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. * You have a deep passion to transform the U.S. healthcare system, especially mental health. * You have the willingness and ability to travel as needed (approx. 15%). * You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. * Employer sponsored 401(k) match of up to 2% for retirement planning * A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. * We offer competitive paid time off policies including vacation, sick leave and company holidays. * At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. * Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. * Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. * Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription * Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care * Up to $1,000 Professional Development Reimbursement a year. * $200 per year donation matching to support your favorite causes.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager, Health Plans to join our team. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer partnership. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to the health plan's leadership. Spring Health is backed by an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst. What you'll be doing: Serve as the senior leader and dedicated strategic partner for Spring Health's largest health plan customer Develop and maintain collaborative working relationships with health plan leadership to spearhead initiatives that drive meaningful results Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include: Timely action plans and account planning Engagement communication ideation, strategy & execution Ongoing reporting and insights to deliver data-driven recommendations Business review creation and presentation to senior health plan executives Work cross-functionally to provide key customer feedback and process improvements Drive variable revenue through targeted engagement strategies Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations What we expect from you: Bachelor's degree or higher preferred 10-15 years of experience in account management/customer success/healthcare management, preferably at an early stage company Prior experience leading and developing national and regional payer relationships is highly preferred Exceptional project management skills and organization Innate ability to thrive in fast-paced environments Outstanding communication skills with a thoughtful and collaborative approach to relationships Humility, resourcefulness, directness, ambition, professionalism Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met A deep passion for transforming the U.S. healthcare system, especially mental health Experience in upselling and retaining customers to drive additional revenue (recurring and variable) Willing and able to travel as necessary (10-15%) What we'd love to see: Previous exposure to the complexities and challenges in US healthcare Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system Experience using data visualization techniques to present key findings Experience with member communication strategies Proven track record of portfolio retention and growth across national and regional health plans Extensive experience working cross-functionally with sales, finance, legal, marketing, operations, product, and engineering teams Why you'll like working at Spring Health: Big mission: we're revolutionizing the mental health industry The challenge: make a big impact by joining a fast-growing team in its early stages Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health Great people: make an impact on something that truly helps people alongside an incredible team We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously: The patient comes first. We are serious about our mission and about the end-game - of transforming and saving lives Clinical evidence serves the patient. We are serious about our evidence-based foundation Move fast. We execute quickly and efficiently without compromising on ethics or quality Be open and honest. We avoid politics and are direct with each other - about the good and the bad Decide, decide, decide. We don't sit on decisions for too long and are comfortable making decisions even in the face of ambiguity The target base salary range for this position is $160,000- $200,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Account Management. Occasional travel (10%) may be required for in-person events or meetings. What you'll do: Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health's largest and most impactful partners. Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts. Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals. Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction. Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by: Developing timely, actionable account plans Managing census files efficiently Designing and executing member engagement communications Preparing and presenting business reviews to senior HR executives Delivering insightful, data-driven recommendations aligned with customer success metrics Developing renewals strategy and delivering proposals/contracts Managing the end-to-end deal cycle (procurement process) Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams. Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings. Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies. What success looks like: Customer Renewal and Expansion Relationship with Executive Buyers Gross Retention Rate (GRR) Net Revenue Retention (NRR) Net CACV Retention (NCR) Product utilization and engagement Net Promoter Score (NPS) Customer Health Score What you'll bring: Bachelor's degree or higher preferred. 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies. Previous experience driving forecasting, renewals, and upsell revenue. Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more. Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion. Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships. Experience creating growth through portfolio management, upsells, and cross-sell opportunities. Organized, with high attention to detail and the ability to manage competing priorities effectively. Resourceful, proactive, and able to thrive in fast-paced environments. Ability to probe, challenge, and consult customers to align solutions with their ultimate needs. High integrity and professionalism, with a passion for transforming mental healthcare. The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a full time Senior Customer Success Manager, Public Sector/Union, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your book of business within the public and labor sectors, developing trusted relationships with key stakeholders, demonstrating program impact, and ensuring the success of Spring Health's solution in highly regulated, compliance-driven, and complex environments. This is a full time position that is fully remote. Please note there will be a travel component for both customer facing travel as well as internal related events. What you'll be doing: Serve as the product expert and mental health advocate for a portfolio of public sector and union accounts, including municipalities, state agencies, education systems, and union funds. Build trusted partnerships with government HR leaders, benefit administrators, union representatives and consultants to drive engagement and retention. Navigate procurement and compliance considerations unique to the public sector, ensuring delivery aligns with contractual and privacy requirements. Consistently demonstrate Spring Health's value proposition, connecting outcomes to customer success metrics such as workforce resilience, absenteeism reduction and benefit utilization. Own the full customer lifecycle from implementation through renewal with a focus on program adoption and measurable outcomes. Lead business reviews and present insights to executive stakeholders, using data to tell the story of impact on workforce wellbeing and organizational performance. Collaborate cross-functionally with product, clinical and operation teams to deliver best-in-class support for public sector and union members. Provide consultative sales support and expansion strategy insights for this specialized customer segment. What success looks like in this role: Drive Growth: Identify new opportunities through strategic discovery with public sector and union partners. Achieve Revenue Targets: Meet or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members Deepen Relationships: Build multi-threaded partnerships across customer leadership, HR, and member networks. Champion Engagement: Develop tailored engagement strategies that account for government and union-specific communication channels and populations. Collaborate Seamlessly: Partner effectively with internal stakeholders to represent the voice of the public sector / labor customers and drive shared success. What we expect from you: You have a minimum of 5 years experience in customer success, account management, product, or implementation within the public sector, education, or union-affiliated organizations. You have proven success managing complex accounts with multiple stakeholders and long procurement cycles. You have experience using SaaS-based solutions and platforms. You have a strong understanding of government contracting, RFP processes, privacy compliance and employee benefit program structures. You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. You have a deep passion to transform the U.S. healthcare system, especially mental health. You have the willingness and ability to travel as needed (approx. 15%). You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. Assist sales team with finalist calls and provide customer references as needed. What success looks like in this role: Meet or exceed goals for role KPIs: Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business Executing on renewals and upsells and driving variable revenue will all contribute to your and your team's Net CACV Retention numbers What we expect from you: You have 3+ years of experience in account management, customer success, implementation or healthcare management. You have experience in upselling and retaining customers to drive additional revenue. You have experience using SaaS-based solutions and platforms. You have experience owning the life cycle contract renewals. You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. You have experience adhering to and achieving outlined KPIs. You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. You have a deep passion to transform the U.S. healthcare system, especially mental health. You have the willingness and ability to travel as needed (approx. 15%). You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics-SleepioRx for insomnia and DaylightRx for anxiety-guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we've pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland's NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our VisionOver the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. Join UsThe Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners. You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales, and more. The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole. We're a collaborative and tight-knit team-join us!Key Responsibilities Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health's products. Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations. Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction. Think strategically and work cross-functionally to troubleshoot client requests. Take responsibility for up-sell opportunities and contract renewals. Become a product expert and internal champion for clients' needs as our offerings evolve. Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients. Required Qualifications Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment Ability to act proactively to influence key stakeholders and drive decisions Strong executive presence and ability to communicate confidently with senior benefits leaders Strong attention to detail. You'll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client's success Clear, collaborative communication skills and a willingness to support your Big Health team Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples' lives strongly preferred Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager Background and Life at Big Health Backed by leading venture capital firms. Big Health's products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries. Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet-people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values. Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more. Competitive salary packages including stock options. We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We're an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics-SleepioRx for insomnia and DaylightRx for anxiety-guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we've pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland's NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our VisionOver the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. Join UsThe Client Success Manager (CSM) is a seasoned, customer-obsessed professional responsible for ensuring organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health's FDA-cleared treatments at scale. The CSM is accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes and customer success playbooks that enable repeatable scale. This role requires an individual who is able to communicate simplicity in complex environments, build excellent client relationships, and leverage data to deliver for clients and to support our Go-To-Market strategy. They bring enterprise account leadership, healthcare operating fluency, and disciplined, outcomes-oriented execution.Key Responsibilities Strategic Leadership Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale). Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors; run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions. Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria. Standardize and improve CS playbooks. Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement. Internal Stakeholder Management Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues. Partner with teams on renewal and expansion strategy; contribute to SOWs, amendments, and forecasting. Provide timely updates and executive-ready summaries to senior leadership and customer sponsors. Provider Engagement Partner with executive stakeholders, provider leaders, and clinical champions to drive utilization, adherence, and outcomes. Coordinate with internal teams and customer stakeholders to reach eligible populations and maximize activation. Monitor and optimize provider and program performance using data to define, measure, and improve success. Reporting and Documentation Maintain Salesforce as the single source of truth, rigorously updating account, opportunity, contact, activity, and forecast data to ensure clear visibility, accurate tracking, and cross-functional coordination. Build and leverage existing Salesforce dashboards/reports to surface adoption, risk, and growth signals for QBR and executive readouts. Develop and maintain executive-ready documentation, including account plans, steering committee materials, JOC/QBR decks, and value/outcomes reports. Analyze program performance and prepare concise reports and recommendations for customer executives and internal leadership. Support the Finance team in appropriate financial reporting, invoicing, forecasting, etc. Required Qualifications 8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion Bachelor's degree required; MBA/MPH or relevant graduate degree preferred Deep familiarity with healthcare operations and change management within regulated environments required Excellent organizational and time-management skills; disciplined risk/issue management and deadline accountability Exceptional communication and interpersonal skills with demonstrated executive presence; able to build and sustain strong relationships across clinical, operational, and executive stakeholders Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives Experience collaborating cross-functionally and coordinating complex programs Comfort with analytics tools (e.g. - Looker) and CRM/CS tools (e.g., Salesforce, Gainsight) Experience in digital health and/or behavioral health is a plus Background and Life at Big Health Backed by leading venture capital firms. Big Health's products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries. Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet-people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values. Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more. Competitive salary packages including stock options. We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We're an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at *************************************** In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to grow your career in new directions. This is a work-from-home position with the expectation that you live within the New York City/commutable area. What You'll Do: Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives What You'll Bring: Bachelor's degree required and 4+ years of media agency experience in account management, advertising media buying, or media strategy with healthcare brands in the pharmaceutical space Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area Base pay for US is $135,000 - $145,000, depending on qualifications. In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package. Who We Are: At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: 100% Remote work + home office expense reimbursements Competitive compensation Flexible PTO + 8 company holidays Monthly reimbursement for cell phone + internet + wellness 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada Variety of insurance coverage for people (and pets!) Continuing education and professional certification reimbursement Opportunity to join an Employee Resource Group. Learn more here: *********************************** We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives. RESPONSIBILITIES: Single point of contact for the management and orchestration of One Zelis services across the Enterprise overseeing relationships, operations, financial plans and strategy . Owns the client relationship, includes all short- and long-term strategies and key client relationships. Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges. Align Zelis executives to foster relationships at assigned clients. Revenue Management: Manage and oversee all revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business. Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successfully renew client agreements while looking for ways to expand the relationship. Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships. Product Optimization: Drive revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality. Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Client Value: Effectively illustrate and validate client outcomes on a consistent basis leveraging client reporting. Conduct Quarterly Business Reviews: Conduct and lead all quarterly enterprise business reviews to optimize value within the client's book of business. Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of new business, key Zelis initiatives and case studies as needed. Attributes to be successful in role: Know Your Client: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client's pain and business drivers. Develops Trusting Relationships: Cultivates deep relationships with clients and team. Executive Communicator: Proactively communicates. Has the ability to effectively prepare and present communications to clients and executive leadership teams. Problem Solver: Has the ability to offer and communicate compelling solutions to client challenges is invaluable. Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations and related market vertical and competitor trends. Innovative Thinking: Brings creative insight to client's businesses to help them deliver a competitive advantage. One Zelis Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape. Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns. Skills/BACKGROUND: Bachelor's degree preferred. 10+ years in client account management role Experience in working in healthcare a plus including insurance companies Blue Cross Blue Shield or working with cost management, electronic payments and/or healthcare communications solutions. Experience with Blues payers more of the following Healthcare verticals is required. Demonstrated success in revenue management and increased utilization within an assigned book of business. Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences Proven collaboration with key business partners: Sales, Operations, Services, Marketing Ability to anticipate future trends and incorporate them into business review planning. Synthesizes complex issues and communicates clearly to both clients and internal stakeholders. Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership. Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives. Demonstrates sense of urgency and ability to multi-task and prioritize. Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients. Work Environment Location: Remote Travel estimated 40-50% (primarily) domestic. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $115,000.00 - $153,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity: We are actively seeking a dedicated Partner/Client Relationship Manager with a focus on strategic account management and experience working with pharmacies. In this pivotal role, you will be responsible for managing relationships with our pharmacy network, emphasizing proactive account management, supply chain optimization, and adherence to service level agreements (SLAs). You will be responsible for: Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges. Point of Contact (POC): Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs). SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary. Contract Management: Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships. Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Revenue/Growth, Product, and Engineering to find effective solutions. Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners. SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners. A successful applicant will fit the following criteria: Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred). Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively. SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring. Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely. Results-Oriented: Track record of achieving and surpassing strategic account management targets. Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 About the Role As a Client Success Partner - Surgical Growth, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform. The Client Success Partner - Surgical Growth will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams. Key Responsibilities Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills. Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients Partner with the Marketing team to establish standard collateral for client training and engagement. Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal. Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change. Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision. What We're Looking For 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts Ability to understand client business challenges and translate our AI solutions into meaningful operational impact. Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes Excitement about the potential of AI to transform healthcare and a desire to be part of that change Familiarity with EHR systems Ability to travel up to 50% nationwide Bonus Points For Deep understanding of the surgical domain and related hospital operations Knowledge of the landscape of acute care patient flow processes and solutions Change management experience Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range$120,000-$150,000 USD Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Head of Customer Success to build, define, and scale our Customer Success function. This leader will establish the strategy, playbooks, and tools that drive engagement, retention, and growth across some of WHOOP's largest and most strategic customers. This role sits within the Enterprise team and is responsible for driving long-term engagement, retention, and growth across large customers from multiple strategic verticals. You will need to work horizontally across sales, product, engineering, and finance to deliver successfully in this role. You will be responsible for ensuring customer satisfaction and renewal. This is not an entry level position. This is a high-impact, foundational role. You will work cross-functionally with Sales, Product, Engineering, and Finance to ensure WHOOP delivers transformative value to customers, while also shaping how the Enterprise business scales globally. The ideal candidate is both a strategic leader and hands-on operator - someone who can act as a player-coach today and build a world-class Customer Success organization for the future. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: Build and Lead the Function: Establish the vision, strategy, and operating model for Customer Success at WHOOP, including playbooks, processes, and tools that can scale across enterprise and public sector accounts. Customer Relationship Management: Directly own and nurture a portfolio of enterprise accounts as a founding player/coach, ensuring customers derive maximum value from WHOOP and remain long-term partners. Onboarding & Implementation: Design and deliver effective onboarding experiences-leading launches, training sessions, and workshops-while building repeatable frameworks for future team members to execute. Voice of the Customer: Serve as a senior advocate for customers within WHOOP. Capture and share feedback to influence product, marketing, and engineering priorities, ensuring our roadmap reflects enterprise needs. Engagement & Adoption: Create and execute strategies that drive user adoption, engagement, and satisfaction at scale, with clear ROI and measurable business impact for customers. Renewal & Growth: Oversee renewal cycles, proactively mitigate churn risk, and partner with Sales to identify and pursue expansion opportunities within key accounts. Customer Journey Optimization: Map and continuously refine the enterprise customer journey, addressing pain points and implementing scalable best practices to ensure consistent success outcomes. Data-Driven Insights: Develop and manage a framework for customer health metrics and usage analytics. Present actionable insights to both customer stakeholders and WHOOP leadership. Cross-Functional Collaboration: Partner closely with Sales, Account Management, Product, Engineering, and Finance to align on customer strategies that maximize retention, growth, and long-term partnerships. Team Development: As the function scales, recruit, mentor, and lead a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession. QUALIFICATIONS: Bachelor's degree in Business Administration, Marketing, or a related field. A customer-first mindset with strong relationship-building skills and the ability to engage stakeholders from program managers to executives. 8+ years of experience in Customer Success within B2B or Public Sector SaaS or health/performance technology. A demonstrated track record of retaining and growing key accounts in one or more verticals relevant to our enterprise strategy A strong point of view on the right way to do customer success, including how to implement automation and AI tools to enhance outcomes Strong presentation and communication skills, capable of delivering impactful training and executive-level business reviews. Flexibility to work across industries-from athletics to corporate wellness to defense-and adapt success strategies accordingly. Strong analytical skills to track and manage the right KPIs and present to leadership A proactive, collaborative, and entrepreneurial spirit suited for a fast-paced, high-growth environment. Passion for health, fitness, and technology is a plus. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Who We Are Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth. What You'll Do to Make an Impact As a Clinical Customer Success Manager (CCSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutions. Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's clinical objectives. Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. Combine clinical expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutions. Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. Collaborate with internal teams to address data accuracy and integrity, using clinical expertise to educate stakeholders and improve service delivery. Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measures. What You'll Accomplish - Your Performance Objectives First 60 days: Complete product training Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust Review customer account history, current challenges to inform an engagement strategy Learn Customer Success processes and systems for engaging with customers First 3 months: Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals Identify and address any immediate issues with data accuracy and application performance Begin exploring any potential cross sell opportunities within your assigned accounts First 6 months: Develop and execute on customer strategies to expand relationships and deepen engagements Own the renewal process for allocated customers Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities First 12 months: Establish yourself as allocated customers trusted partner, leading to strong retention and renewal rates Drive account growth through cross-sell and upsell efforts Build customer success stories and best practices - sharing with marketing and sales Who We're Looking For - The Competencies That Matter Action-oriented team player who finishes what they start. Collaborative and empathetic, eager to build relationships across teams. Flexible and adaptable in a fast-changing environment. Growth mindset with resilience and curiosity. Demonstrated knowledge of quality data and measurement standards is required. How to be a Medisolver - Our Values Customer Success Obsession All-Star Team Collaboration Continuous Improvement through Curiosity & Data-Driven Learning Courage with Kindness Execution Focus: We Do Business, Not Just Talk Business Ready to play a pivotal role in shaping Medisolv's future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact! All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

Who We Are Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth. What You'll Do to Make an Impact As a Clinical Customer Success Manager (CCSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutions. Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's clinical objectives. Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. Combine clinical expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutions. Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. Collaborate with internal teams to address data accuracy and integrity, using clinical expertise to educate stakeholders and improve service delivery. Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measures. What You'll Accomplish - Your Performance Objectives First 60 days: Complete product training Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust Review customer account history, current challenges to inform an engagement strategy Learn Customer Success processes and systems for engaging with customers First 3 months: Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals Identify and address any immediate issues with data accuracy and application performance Begin exploring any potential cross sell opportunities within your assigned accounts First 6 months: Develop and execute on customer strategies to expand relationships and deepen engagements Own the renewal process for allocated customers Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities First 12 months: Establish yourself as allocated customers Trusted Partern, leading to strong retention and renewal rates Drive account growth through cross-sell and upsell efforts Build customer success stories and best practices - sharing with marketing and sales Who We're Looking For - The Competencies That Matter Action-oriented team player who finishes what they start. Collaborative and empathetic, eager to build relationships across teams. Flexible and adaptable in a fast-changing environment. Growth mindset with resilience and curiosity. Demonstrated knowledge of quality data and measurement standards is required. How to be a Medisolver - Our Values Customer Success Obsession All-Star Team Collaboration Continuous Improvement through Curiosity & Data-Driven Learning Courage with Kindness Execution Focus: We Do Business, Not Just Talk Business Ready to play a pivotal role in shaping Medisolv's future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact! Medisolv is committed to creating a diverse and inclusive workplace. We believe that diversity drives innovation, and we are dedicated to fostering an environment where all employees feel valued and respected. All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Associate Strategic Client Executive (Associate SCE) role will serve as the primary point of contact for Zelis for their assigned book of business. The Associate SCE will manage an assigned book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The Associate SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives. RESPONSIBILITIES: Single point of contact for the management and orchestration of One Zelis services, overseeing relationships, operations, financial plans and strategy. Owns the client relationship, including all short- and long-term strategies and key client relationships. * Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges * Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business * Client Renewals & Retention: Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership. * Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships * Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality * Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. * Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client's business goals and measures * Conduct Client Business Reviews: Conduct and lead all client business reviews to optimize value within the client's book of business * Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed. Attributes to be successful in role: * Deep Understanding of Client's Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client's pain and business drivers * Develop Trusting Relationships: Cultivates deep relationships with clients and team * Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and leadership teams * Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable * Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends * Innovative Thinking: Brings creative insight to client's businesses to help them deliver a competitive advantage * Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape * Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns Skills/BACKGROUND: * Bachelor's degree preferred * 5+ years in client management role * Extremely knowledgeable in the Payer and Regional Health Plans (RHP) space. Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions * Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients * Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences * Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing * Ability to anticipate future trends and incorporate them into business review planning. * Synthesizes complex issues and communicates clearly with both clients and internal stakeholders * Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership * Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives * Demonstrates sense of urgency and ability to multi-task and prioritize * Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients * Travel estimated 30-40% (primarily) domestic [internal and external meetings]; Location: Remote Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $86,000.00 - $115,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Job DescriptionWelcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America . Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Senior Account Executive, I is responsible for acquiring and maintaining new search agreements by implementing a consultative sales approach that focuses on establishing relationships with client decision-makers. The Senior Account Executive is required to stay up-to-date with industry developments, maintain accurate client records, interactions, and transactions, and provide timely reports to management. Job Responsibilities Support the cultivation of strategic client relationships by providing timely and high-quality service to clients. Assist in identifying partner targets to increase revenue opportunities and introduce new service lines. Become knowledgeable about the service offered and provide support as needed to all accounts. Assist in managing the sales pipeline to ensure adequate resources are available as volume grows. Help drive volume/growth to achieve performance targets through demand generation and placement execution. Help drive volume/growth to achieve performance targets through demand generation and placement execution. Produces outbound sales activity to drive demand and conduct client visits as needed. Build relationships with third-party entities in support of the company's goals. Assist in growing market share for AMN service offerings. Key Skills Sales Strategy Negotiation Account Management Customer Service Qualifications Education & Years of Experience Associate's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 7-9 years of work experience Additional Experience Experience in healthcare staffing or sales Work Environment / Physical Requirements Work is performed in an office/home office environment. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. Pay Rate$76,000 - $94,500 Salary Final pay rate is dependent on experience, training, education, and location. This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.