GF Hotels & Resorts jobs - 23 jobs

At GF Hotels and Resorts, our culture is the heartbeat of our success. Our strategic compass guides us toward continuous improvement. We analyze market trends, adapt to changing landscapes, and innovate to stay ahead. We invest in our people. Their growth fuels our collective progress. Whether it's leadership training, skill-building workshops, or mentorship programs, we empower our team to thrive. Creativity is our secret ingredient. We encourage fresh ideas and unconventional solutions. We recognize that our strength lies in our unity. Every team member contributes to our success. Together, we achieve more than any individual could. We have an amazing career opportunity for an experienced human resources professional. This will be a hybrid role requiring travel and being in our corporate office two days per week (Philadelphia). The Corporate Director of Employee Relations is responsible for leading complex employee relations investigations, managing cases of alleged policy violations, and providing guidance on labor and employment practices. This role includes interviewing involved parties, gathering and analyzing documentation, assessing witness credibility, and preparing clear, detailed reports for leadership. Working under minimal supervision, the Director collaborates closely with hotel management and operations to ensure compliance with company policies and legal requirements, while supporting HR operations across multiple locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Responsibilities: Essential Duties & Responsibilities: Act as the primary contact for employee relations issues in multiple states, including complaints related to harassment, discrimination, misconduct, and ADA violations. Lead and maintain a well-documented investigative process: Gather evidence, interview parties, and produce unbiased reports with findings and recommendations. Provide guidance on HR policies and practices, including non-discrimination, attendance, standards of conduct, performance management, and disciplinary actions. Ensure compliance with hotel policies and federal and state laws, including OSHA and EEO regulations; manage related data and reporting. Maintain neutrality and fairness during investigations, promoting an objective process for all parties involved. Collect facts related to employee allegations to ensure thorough, compliant investigations. Analyze and recommend solutions to employee performance and morale issues, fostering a positive and productive work environment. Communicate effectively and promptly with involved parties, ensuring transparency and timely resolution of investigations. Regularly consult with the Area Human Resources Directors and HR leadership as well as operations teams. Manage case follow-ups, ensuring intervention plans are implemented and sustained with leadership and staff. Respond to Employee Hotline calls, ensuring confidentiality and timely resolution of concerns with management. Support the Legal Department with employment-related complaints and litigation. Participate in developing and managing Equal Employment Opportunity (EEO) and employee relations policies and procedures. Review terminations and investigations before escalating to VPs for accuracy and compliance. Collaborate closely with Area HR Directors to maintain team cohesion, engagement, and support for property-specific needs. Provide Guidance on I-9 compliance. Partner with General Managers, Assistant General Managers, and Vice Presidents to address and resolve property-specific employee relations issues. Promote a culture of transparency, clear expectations, and fair processes throughout the employee lifecycle. Assist the Area with onboarding, paperwork updates, and transitions to ensure smooth employee experiences. Participate in Hotel transitions and onboarding. Stay informed on developments and best practices in discrimination investigations and employment law changes. Maintain statistics and data related to employee relations cases for reporting and analysis. Travel as needed to support human resources and property teams across multiple locations. Perform other duties as assigned by management. Work Environment This is a hybrid role that requires the employee to work remotely, be in the corporate office at least two days per week, and travel to various job sites. The employee will encounter typical equipment and environmental conditions found in both the front office and back-office areas of a hotel. Qualifications: To perform this job successfully, an individual must be able to effectively execute each essential duty. The requirements listed reflect the knowledge, skills, and abilities needed for the role. This position involves supervisory responsibilities in alignment with the organization's policies and applicable laws. Education And/or Experience: Minimum of 5 years of progressive Human Resources experience in the hospitality or related industry. Prior supervisory experience is required. Comprehensive knowledge of federal, state, and local employment laws, with a proven ability to ensure regulatory compliance. Strong understanding of HR policies, processes, and employee regulations, with the ability to maintain property-level compliance. Exceptional interpersonal and customer service skills; able to engage and build trust with employees at all levels. Demonstrated ability to thrive in fast-paced, high-pressure environments. Proficient in Microsoft Windows and related office applications. Hands-on experience with HRIS platforms, ADP Workforce Now preferred. Strong written and verbal communication skills; capable of interpreting safety and operational documents and drafting clear reports and correspondence. Excellent analytical and problem-solving skills, with the ability to apply deductive reasoning and follow instructions in written, verbal, or diagram form. Ability to handle complex situations with multiple variables and limited standardization. Must be able to travel frequently to support multiple properties or locations. Physical Demands: This position requires the ability to stand, walk, and use hands for handling or manipulating objects. Travel to various hotels may involve driving or sitting for extended periods of time on planes, trains, or in vehicles. Employees must also be able to reach with arms, talk, hear, and occasionally stoop, kneel, or crouch. The employee may occasionally lift or move items over 25 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions About Company GF Hotels and Resorts, based in Philadelphia, Pennsylvania, is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the enterprising spirit with a promise of integrity and an overall passion for hospitality. At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.

Full-time Description Account Executive Remote | Full-Time | SaaS | Hospitality Technology Who We Are Visual Matrix is a leading hospitality technology company serving hotels across North America. We're proud to be recognized as #1 Best Place to Work in DFW, a reflection of our strong culture, supportive leadership, and commitment to our people. We're a growing, remote-friendly organization that values results, collaboration, and continuous improvement. Our team is passionate about building great products, supporting our customers, and creating an environment where people can do meaningful work and grow their careers. The Opportunity We're looking for an Account Executive to join our sales team and help drive new revenue growth. This is a quota-carrying role focused on new property acquisition within the hospitality market. You'll own your pipeline, engage prospects through outbound efforts, lead product demonstrations, and close new business. This role is ideal for someone who enjoys building relationships, managing a full sales cycle, and working in a fast-paced SaaS environment. Requirements How You'll Contribute Prospect and engage potential clients through outbound sales activities Build and manage a pipeline aligned with annual revenue goals Lead product demonstrations tailored to prospect needs Guide opportunities through the full sales cycle, from first contact to close Engage with multiple stakeholders, including hotel ownership, general managers, and leadership teams Accurately track activity, pipeline, and forecasts in Zoho CRM Partner with internal teams to ensure a smooth transition from sale to onboarding Stay informed on industry trends and competitive landscape What We're Looking For 2+ years of experience in a quota-carrying sales role in SaaS, preferably in hospitality technology Proven ability to generate pipeline and close new business Strong communication, presentation, and negotiation skills Comfort working with multiple stakeholders and decision-makers Experience using a CRM (Zoho preferred, but not required) Self-motivated,organized, and accountable for results Experience in hospitality technology or selling into hospitality is a strong plus Compensation & Growth On-Target Earnings (OTE): $145,000 - $160,000 ($80,000 base salary +commission) Annual quota of approximately $350K-$400K ARR Opportunity for career advancement as Visual Matrix continues to grow Why Visual Matrix #1 Best Place to Work in DFW 100% Remote work environment Competitive benefits, including health, retirement, and generous paid time off Supportive, people-first culture A growing company with career opportunities Salary Description 140,000 - 160,000 OTE

What you will be doing Clean and maintain the guest room areas, including bathroom and bedroom, according to company standards Organize and stock cleaning cart, and organize linen closets as assigned Complete assigned paperwork in an accurate and timely fashion Perform other duties as assigned, such as cleaning spills or executing special guest requests Starting Pay: $15.00

The Administrative Support to the General Manager will be responsible for the hotel's Executive Office and for assisting the General Manager with analyzing data, writing reports, and developing strategic plans. This individual will be someone who can support multiple leaders and functions at once. This position is an extension of the General Manager and must operate with a strong attention to detail, a high level of customer service and professionalism. Responsibilities include but are not limited to: Supporting the General Manager with any and all task Manager on Duty Program File Management Handling customer satisfaction inquiries, related correspondence and communication Distributing communication to guests and colleagues Assisting all department manager as needed and directed by the General Manager

What you will be doing Use established guidelines to correctively utilize and maintain dish machine. Wash glasses and dishes in standard dish rack. Wash pots and pans only in the pot washer's area. Ensure that all cleaning is performed that is required to keep the kitchen neat and clean at all times; this includes sweeping up broken glass/dishes and mopping up any spills. Empty full and heavy trash cans. Make sure they are sprayed and sanitized after each use. Place new trash bags in the container after each cleaning. Follow all MSDS (Material Safety Data Sheet) protocols, as well as Safety guidelines. Perform other duties in other areas of Kitchen as assigned, including assisting with plating banquet events when needed. Starting Pay: $14.00

What you will be doing Ensure the entire front lobby is clean and presentable for the guest Immediately respond to and correct any potential safety conditions such as a wet floor due to guests tracking in rain or snow Clean pool area and restrooms Clean all public restrooms and stock all necessary items Empty the trash from all offices, including the Sales, Executive and Front offices. Clean, dust, mop, vacuum and polish the lobby area including ashtrays, furniture, house phones, wall fixtures, plants, vending machines, glass and windows Greet guests in a courteous fashion

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What you will be doing Prepare all menu items following recipes and yield guides. Meet with Sous Chef/Station Cook I to review assignments, anticipated business levels, changes and other information pertinent to the job performance Start prep work on items needed for the particular menu of the day and assist Line Cooks on same throughout the shift. Set up work station with required mis en place, tools, equipment and supplies. Breakdown work stations and complete closing duties at the end of last shift of the day. Maintain proper storage procedures as specified by Health Department and hotel requirements. Follow food handling guidelines.

At GF Hotels and Resorts, our culture is the heartbeat of our success. Our strategic compass guides us toward continuous improvement. We analyze market trends, adapt to changing landscapes, and innovate to stay ahead. We invest in our people. Their growth fuels our collective progress. Whether it's leadership training, skill-building workshops, or mentorship programs, we empower our team to thrive. Creativity is our secret ingredient. We encourage fresh ideas and unconventional solutions. We recognize that our strength lies in our unity. Every team member contributes to our success. Together, we achieve more than any individual could. We are seeking a self-motivated, results-driven Centralized Controller to join our corporate team. The ideal candidate will have hospitality accounting experience, preferably with a hands-on, multi-property portfolio. This position works in coordination with hotel staff on all aspects of hotel accounting, including general ledger reconciliations, monthly sales tax filing, timely monthly financial statements, and financial statement analysis. This is a remote position. Preparation and review of financial reports and month-end closing for assigned entities Prepare general ledger reconciliations by analyzing activity and posting appropriate adjusting entries Reconcile multiple bank accounts for assigned entities Perform month-end financial close responsibilities for assigned entities (i.e., generate monthly standard entries, generate appropriate accruals, research variances) Ensure compliance with property accounting policies and internal controls, and applicable SOP documentation and communication Maintain the reliability and integrity of financial processes, records, and reporting. Safeguard company assets Perform other related duties as assigned Prior hotel accounting experience is required Full closing process experience BS/BA Degree preferred but not required 3 plus years of hotel controllers or equivalent experience M3 and Profit-Sword experience preferred but not required

What you will be doing Strong interpersonal skills to build rapport with guests and handle inquiries or complaints professionally. Excellent verbal and written communication skills to effectively interact with guests and staff. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Ability to handle guests issues and complaints with patience and find effective solutions. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate: $17.00 per hour

What you will be doing Greet customers promptly upon taking a seat in the restaurant. Share any specials or make recommendations from the menu for the customer. Secure drink orders and take food orders in an efficient manner. Inspect food for accuracy and presentation prior to delivery. Maintain a clean table and assist with any refills or requests as needed. Complete all side station work and maintain a clean safe environment.

What you will be doing Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully and responsibly. Control guest checks to prevent loss, theft or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions. Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register). Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job DescriptionDescription: Account Executive Remote | Full-Time | SaaS | Hospitality Technology Who We Are Visual Matrix is a leading hospitality technology company serving hotels across North America. We're proud to be recognized as #1 Best Place to Work in DFW, a reflection of our strong culture, supportive leadership, and commitment to our people. We're a growing, remote-friendly organization that values results, collaboration, and continuous improvement. Our team is passionate about building great products, supporting our customers, and creating an environment where people can do meaningful work and grow their careers. The Opportunity We're looking for an Account Executive to join our sales team and help drive new revenue growth. This is a quota-carrying role focused on new property acquisition within the hospitality market. You'll own your pipeline, engage prospects through outbound efforts, lead product demonstrations, and close new business. This role is ideal for someone who enjoys building relationships, managing a full sales cycle, and working in a fast-paced SaaS environment. Requirements: How You'll Contribute Prospect and engage potential clients through outbound sales activities Build and manage a pipeline aligned with annual revenue goals Lead product demonstrations tailored to prospect needs Guide opportunities through the full sales cycle, from first contact to close Engage with multiple stakeholders, including hotel ownership, general managers, and leadership teams Accurately track activity, pipeline, and forecasts in Zoho CRM Partner with internal teams to ensure a smooth transition from sale to onboarding Stay informed on industry trends and competitive landscape What We're Looking For 2+ years of experience in a quota-carrying sales role in SaaS, preferably in hospitality technology Proven ability to generate pipeline and close new business Strong communication, presentation, and negotiation skills Comfort working with multiple stakeholders and decision-makers Experience using a CRM (Zoho preferred, but not required) Self-motivated,organized, and accountable for results Experience in hospitality technology or selling into hospitality is a strong plus Compensation & Growth On-Target Earnings (OTE): $145,000 - $160,000 ($80,000 base salary +commission) Annual quota of approximately $350K-$400K ARR Opportunity for career advancement as Visual Matrix continues to grow Why Visual Matrix #1 Best Place to Work in DFW 100% Remote work environment Competitive benefits, including health, retirement, and generous paid time off Supportive, people-first culture A growing company with career opportunities

What you will be doing Clean and maintain the guest room areas, including bathroom and bedroom, according to company standards Organize and stock cleaning cart, and organize linen closets as assigned Complete assigned paperwork in an accurate and timely fashion Perform other duties as assigned, such as cleaning spills or executing special guest requests

At GF Hotels and Resorts, our culture is the heartbeat of our success. Our strategic compass guides us toward continuous improvement. We analyze market trends, adapt to changing landscapes, and innovate to stay ahead. We invest in our people. Their growth fuels our collective progress. Whether it's leadership training, skill-building workshops, or mentorship programs, we empower our team to thrive. Creativity is our secret ingredient. We encourage fresh ideas and unconventional solutions. We recognize that our strength lies in our unity. Every team member contributes to our success. Together, we achieve more than any individual could. We have an exciting opportunity to join our team as a Regional Hotel Controller. This is a hybrid position that will require someone who can be in our corporate office located in Philadelphia a few times per week. The Regional Controller supports GF Hotels & Resorts' centralized accounting platform by providing financial leadership, oversight, and analysis for a portfolio of managed hotels. This role acts as a strategic partner to both the centralized controllers and regional operations teams, ensuring financial integrity, accuracy, and alignment with company objectives. The Regional Controller plays a key role in driving performance, maintaining compliance, and supporting the company's mission to deliver exceptional results for ownership groups and stakeholders. Financial Oversight & Reporting Review and analyze monthly financial statements, balance sheets, and P&L reports prepared by the centralized accounting team to ensure accuracy and consistency across assigned hotels. Collaborate with the centralized controller to maintain the weekly cash flow forecast model that projects cash needs for each hotel for the upcoming 90 days by validating weekly data inputs for anticipated cash receipts and disbursements, and analyzing and explaining all weekly variances between the actual cash flow and the prior week's forecast. Partner with centralized controllers to address discrepancies, resolve accounting issues, and implement corrective actions as needed. Provide detailed financial analysis to regional operations leadership, highlighting key performance trends, risks, and opportunities. Ensure all financial reporting adheres to the Uniform System of Accounts for the Lodging Industry and GF Hotels & Resorts' corporate accounting standards. Budgeting & Forecasting Collaborate with hotel general managers, regional operations leaders, and centralized accounting teams in preparing annual budgets and monthly forecasts. Review and challenge assumptions to ensure financial plans are realistic, aligned with operational strategies, and consistent with ownership expectations. Provide financial insights to enhance decision-making and improve profitability across the assigned portfolio. Operational & Business Support Serve as the primary financial liaison between operations and centralized accounting, promoting clear communication and accountability. Support general managers in understanding and interpreting financial results, helping them connect performance metrics to operational outcomes. Participate in hotel and regional performance reviews, providing financial leadership and strategic recommendations. Internal Controls & Compliance Ensure that proper internal controls are in place and function effectively at each property. Review and monitor balance sheet reconciliations, cash handling, and capital expenditure processes. Partner with internal audit and corporate finance to ensure compliance with GF Hotels & Resorts' policies and industry standards. Process Improvement & Systems Support Work closely with centralized accounting leadership to streamline processes and implement best practices across the portfolio. Support system integrations, new property transitions, and other financial process initiatives as assigned. Contribute to continuous improvement efforts within GF's centralized accounting platform to drive efficiency and consistency. Education & Experience Bachelor's degree in Accounting, Finance, or related field required. Minimum of 7-10 years of progressive accounting experience, with at least 3 years in a regional or multi-property hotel finance leadership role. Strong understanding of centralized or shared-service accounting models in hospitality. Experience with M3, Oracle, or other hospitality financial systems preferred. Skills & Competencies Deep knowledge of hotel operations and financial management. Exceptional analytical and problem-solving abilities. Strong communication and interpersonal skills; proven ability to collaborate with both corporate and on-property teams. Proficiency in Microsoft Excel and financial analysis tools. Organized, proactive, and capable of managing multiple priorities in a fast-paced environment. Core Attributes: Commitment to GF Hotels & Resorts' values of integrity, accountability, and excellence. Collaborative leadership style focused on partnership and service. Strategic thinker with operational insight and attention to detail. Dedicated to supporting GF's goal of maximizing value for ownership groups through financial discipline and operational excellence.

What you will be doing Review BEO's for menu details, room setup, food, beverage and audio visual needs. Assist the set up staff in table set up, buffet set up, bar set up, etc. Check quality and presentation of food before serving. Prepare and serve beverages for the function. Provide prompt and professional service to all guests. Communicate with Kitchen keeping update on any changes.

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Assist the General Manager by handling special requests, group blocking and unusual circumstances.