Systems Support jobs at Giant Eagle

Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement. Key Responsibilities Deliver exceptional customer service and technical support to internal employees. Provide on-site and remote IT support for locations nationwide. Respond promptly to support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment. Install, configure, and maintain operating systems, applications, and security tools. Manage user accounts, including password resets and access permissions. Perform routine system maintenance and updates. Document issues, resolutions, and processes in the IT knowledge base. Support IT projects such as upgrades, deployments, and migrations. Ensure compliance with IT policies and security standards. Maintain accurate documentation for managed stores and update during quarterly site visits. Administer Microsoft Azure, Office 365, and related applications. Troubleshoot network-related issues and assist with MDM platform management. Collaborate with IT Service Management to ensure a seamless support experience. Audit and streamline manual software processes and contribute to automation initiatives. Provide innovative solutions for complex technical challenges. Respond to critical technical needs on a 24/7 basis. Travel up to 35% nationwide. Retail & Store Support: Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications. Resolve issues impacting store operations quickly to minimize downtime. Coordinate with vendors and internal teams for hardware replacements and repairs. New Store & Remodel Support: Assist with planning and execution of IT installations for new store openings and remodels. Deploy and configure network equipment, POS systems, workstations, and peripherals. Perform site readiness checks and ensure all IT systems are operational before launch. Document installation processes and maintain accurate inventory of deployed assets. Skills and Qualifications Experience: At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment. Ability to make sound, timely decisions in a fast-paced setting. Independent self-starter. Education & Certifications: Associate's or bachelor's degree in IT, Computer Science, or related field (preferred). Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred). Technical Skills: Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux. Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting. Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting. Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices. Systems Administration: Active Directory user management and permissions. Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems. Core Competencies: Customer Service: Communicate clearly and patiently with non-technical users. Problem-Solving: Identify root causes and implement effective solutions. Time Management: Prioritize multiple tickets and meet SLAs. Collaboration: Work effectively with IT teams and cross-functional departments. Additional Requirements: Must be at least 21 years old and pass Level 2 Background Screening. Willingness to travel up to 35% nationwide. Availability for 24/7 technical support as needed. Physical Requirements Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet. Ability to climb ladders, kneel, crouch, and reach as needed. Ability to work in varying environmental conditions while wearing PPE. Visual acuity for detailed inspection and computer work. Ability to communicate verbally at conversation levels. Work Schedule 40+ hours per week with flexible hours based on business needs. Must be available for on-call duties, evenings, weekends, and holidays. Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Responsibilities: Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required. Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices Provide secondary on-site support and knowledge transfer to the centralized helpdesk team Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Qualifications: 2 years of desktop and/or deskside support experience Exposure to Active Directory a plus but not required Experience with a ticketing system such as ServiceNow, Remedy, etc. General network knowledge to address connectivity issues Exceptional customer service and communication skills

Join the PCNA Team! Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. We are currently hiring a IT Support Technician - Hybrid in New Kensington, PA! This role will be onsite during the initial training period, with hybrid work options available after successful completion of probationary period. The IT Support Technician serves as the first point of contact for internal and external customers seeking technical assistance. This individual must foster a positive relationship between IT and PCNA staff by delivering superior customer service and effectively resolving or dispatching technical issues. What will you do in this role? Serve as the first point of contact for technical support, assisting users via phone and email, and logging issues in ServiceNow. Provide first-level troubleshooting for hardware, software, mobile devices, and basic network issues for both onsite and remote users. Communicate technical information effectively to both technical and non-technical personnel. Independently handle routine support issues and escalate more complex problems as needed. Participate in projects aimed at improving help desk efficiency and service quality. Support business-critical systems and applications, including participation in the on-call rotation. What does it take to be successful in this role? Associates Degree and/or technical training or equivalent experience. Entry-level PC-support and troubleshooting experience 1+ years help desk environment experience in desktop and networked systems support preferred. Knowledge of Microsoft Office 365, remote software and VPN networks preferred Dell and Microsoft Certifications a plus Experience using ServiceNow and ITIL processes helpful Commitment to customer satisfaction and relationship-building Knowledge of Windows Operating Systems and Macintosh Adapts to change well. Handles a high level of stress in a constantly changing environment. Communicates clearly with both technical and non-technical individuals. Strong organization and follow-up skills Strong multi-tasking skills. Strong problem solving skills. Remains calm and steady in stressful situations. What's in it for YOU? Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need By applying to this job and providing your mobile number, you are agreeing to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

About Us: ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team. Department: Service Desk Reports To: Service Desk Manager Location: Local to NYC area (with ability to travel to the city) The Role As a Service Desk Engineer on our elite team, you'll take on diverse technical challenges across infrastructure, cloud, networking, and security. You'll work directly with clients and teammates to diagnose, resolve, and prevent issues - while also driving improvements to processes, documentation, and tools. This role is not about “closing tickets.” It's about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking “how can we do this better?”, this is the place for you. What You'll Do ● Handle advanced technical issues across multiple environments (Windows, mac OS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.). ● Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions. ● Collaborate with peers - a team of equals - to share knowledge, mentor, and improve outcomes. ● Contribute to and refine the knowledge base so that solutions scale. ● Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. ● Support projects such as migrations, deployments, and security enhancements. What We Expect You to Bring ● A strong foundation in IT systems, networking, and security - but more importantly, the ability to learn and adapt quickly. ● Proven experience troubleshooting complex problems, even without prior exposure to the platform or tool. ● A logical, methodical approach to problem-solving and diagnosis. ● Hunger to expand your knowledge and tackle new challenges. ● A mindset that repetitive work should be eliminated, automated, or simplified. ● Clear communication skills with both technical and non-technical people. ● Experience in a Managed Services or fast-paced multi-client environment is highly valued. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus, but curiosity, capability, and hunger to improve matter most. Why Join Us ● No tiers, no escalations - just a non-tiered team of highly skilled engineers. ● Variety and exposure - work across dozens of environments and technologies. ● Impact - your ideas for automation, efficiency, and self-service are expected and implemented. ● Growth - support for certifications, training, and new opportunities. ● Culture - hunger, innovation, accountability, and collaboration drive everything we do.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better . We are seeking an End User Technician for our First Quality Enterprises, LLC. This position provides operational IT support, maintenance, troubleshooting to ensure optimum utilization of IT services. Primary responsibilities include: Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devices. Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems. Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops. Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person. Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc. Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same. Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support. Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses. Serves as a liaison between systems personnel and end users. Assist in change management efforts. Assist in system implementation or training. Provide feedback on services and capabilities provided by IT. Responsible for customer satisfaction, service level objectives and IT improvement plans. The ideal candidate should possess the following: Bachelors Degree in Computer Science or related field required or equivalent work experience. Strong problem solving and decision-making skills with excellent written and verbal communications skills. Ability to convey technical concepts to individuals not versed in technology. Travel: Occasional travel to other First Quality locations required Estimated annual base salary range for this position is anticipated to be $80,000 - 95,000 + annual bonus. Base pay is only part of our total compensation package, which also includes an attractive annual discretionary bonus and robust suite of employee benefits for which you are eligible to participate in starting on your first day of employment. Base pay offered will be determined on an individualized basis and we will consider your location, experience, and other job-related factors. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: Competitive base salary and bonus opportunities Paid time off (three-week minimum) Medical, dental and vision starting day one 401(k) with employer match Paid parental leave Child and family care assistance (dependent care FSA with employer match up to $2500) Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) Tuition assistance Wellness program with savings of up to $4,000 per year on insurance premiums ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! Position Type: Full-Time Starting Wage: $23.75 per hour Wage Increases: Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00 Work Location: Dublin, OH Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. * Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. * Notifies their direct leader of recurring issues providing suggested process improvements. * Escalates to the appropriate level of support and/or management when necessary. * Suggests process improvements to their leader in areas that could positively impact the business and the level of support. * Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Ability to prioritize and work under strict deadlines. * Ability to work both independently and within a team environment. * Ability to stay organized and multi-task efficiently. * Ability to interpret and apply company policies and procedures. * Knowledge of business system and processing requirements. * Proficient with office productivity software. * Develops and maintains positive relationships with internal and external parties. * Prepares written materials to meet purpose and audience. Education and Experience: * High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 50 lbs. * Occasionally required to handle small computer components to perform tasks. * Regularly required to read and identify small status listings, markings and components. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! **Position Type:** Full-Time **Starting Wage:** $23.75 per hour **Wage Increases:** Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00 **Work Location:** Dublin, OH **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation. - Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. - Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. - Notifies their direct leader of recurring issues providing suggested process improvements. - Escalates to the appropriate level of support and/or management when necessary. - Suggests process improvements to their leader in areas that could positively impact the business and the level of support. - Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. - Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. - Other duties as assigned. **Job-specific Competencies:** Knowledge/Skills/Abilities - Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. - Gives attention to detail and follows instruction. - Excellent verbal and written communication skills. - Ability to prioritize and work under strict deadlines. - Ability to work both independently and within a team environment. - Ability to stay organized and multi-task efficiently. - Ability to interpret and apply company policies and procedures. - Knowledge of business system and processing requirements. - Proficient with office productivity software. - Develops and maintains positive relationships with internal and external parties. - Prepares written materials to meet purpose and audience. **Education and Experience:** - High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. **Physical Requirements:** - Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. - Regularly required to sit, reach, grasp, stand and move from one area to another. - Constantly and repeatedly use keyboard/mouse. - Occasionally required to push, pull, bend, lift and move up to 50 lbs. - Occasionally required to handle small computer components to perform tasks. - Regularly required to read and identify small status listings, markings and components. **Travel:** - Minimal travel required as needed for job related duties such as training, project work and administrative tasks. ALDI offers **competitive wages and benefits,** including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **eligible employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Relocation bonus Vision insurance Position Summary The IT & Systems Support Specialist will be responsible for maintaining and improving the stores technical infrastructure, including point-of-sale (POS) systems, inventory management tools, network hardware, and employee technology resources. This role is ideal for someone with a computer science background who enjoys practical, hands-on problem-solving in a dynamic retail environment. Key Responsibilities Provide technical support for POS systems, printers, scanners, and other store hardware Troubleshoot software and network issues to minimize downtime Maintain inventory and pricing databases; assist with system updates Monitor network performance and support basic cybersecurity practices Collaborate with store managers to streamline digital workflows and improve operations Install and configure new hardware and software Document technical procedures and maintain accurate system logs Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience) Experience with hardware troubleshooting and basic networking Familiarity with retail systems (POS, inventory management) is a plus Strong communication skills and customer-service mindset Ability to work independently and in fast-paced environments Basic knowledge of database concepts and operating systems (Windows/Linux)

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description The IT Service Desk Supervisor is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Supervisor is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities * Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. * Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. * Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. * Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. * Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. * Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. * Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. * Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. * Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. * Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. * Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: * Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership. * Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting. * Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail. * Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others. * Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. * Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions. Skills Experience: * Bachelor's degree in computer related discipline, or equivalent experience * 4+ years' experience managing enterprise Service Desk * A+ Certification or equivalent experience * ITIL Certification or equivalent experience * Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support * FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation * Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Job Details Holsum of Fort Wayne Fort Wayne - Fort Wayne, IN Full Time High School Up to 10% 1st Information TechnologyDescription We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person. Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications Qualifications Required: High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred: 6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed. #lbmanagement

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. 2026 Tapestry Internship Program Overview: Our 10-week Summer 2026 Internship Program will give undergraduates, masters students, and recent graduates the opportunity to develop critical skillsets and gain hands-on experience at our house of modern luxury lifestyle brands. There will be internship opportunities available at Coach, kate spade, and within our Tapestry Functional Groups. * Program Dates: June 2nd, 2026 - August 7th, 2026 * Work structure: Hybrid (Tuesday-Thursday in office) * Location: New York City Hudson Yards Office * Compensation: $20/hour * Benefits/Perks: Summer Fridays, product discounts, sample sales, meal stipend, and Intern educational & social events. * Please note, visa sponsorship is not offered for this position Tapestry Internship Application Details: To be considered, please complete the following steps: * Online Tapestry Application- Complete by the deadline of January 12th * REQUIRED Video Interview- Complete the HireVue video interview by the deadline of January 12th (Applications without the video interview will not be considered). * Please click this link to access & complete the video interview: HIREVUE VIDEO INTERVIEW Here is what to expect from the recruitment process: * Final Teams Interviews - Applicants selected for follow up phone or video interviews will be contacted throughout February. * Internship Offers - Offers will be extended by the Internship recruitment team in mid to late March. Tapestry Internship Position Details: Job Title: Summer IT, Digital & Data Analytics Internships Primary Purpose: The successful individual will leverage their proficiency in IT (CyberSecurity), Product Management, Data Analytics, or Digital Experience to work within the Tapestry corporate team. IT/CyberSecurity Internship Track: The accomplished individual will leverage their proficiency in IT to… * Monitor network activity, assist with threat detection, and support incident response * Help maintain SIEM solutions and distribute security notifications * Contribute to cybersecurity metrics, reporting, and remediation tracking * Support IT operations, compliance, and data protection tasks * Apply knowledge of operating systems and networking fundamentals * Assist with troubleshooting and basic forensics An outstanding professional may have… * Pursuing a degree in Computer Science, Cybersecurity, Information Systems, or a related field * Familiarity with network logging formats, SIEM tools, and security monitoring systems * Basic understanding of IT systems, networking, and web protocols (e.g., TCP/IP, HTTP, DNS, VPN) * Awareness of security standards and frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS) * Interest in cloud security concepts (AWS/Azure) and encryption protocols * Strong communication skills and ability to work independently * Agile, solutions-oriented mindset with openness to trying new, innovative approaches Data Analytics Internship Track: The accomplished individual will leverage their proficiency in Data Analytics to… * Collect, clean, and organize datasets for analysis and reporting * Support database management, ETL processes, and dashboard creation * Conduct basic statistical analysis and assist with predictive modeling * Document workflows and research emerging data technologies An outstanding professional may have… * Pursuing a degree in Economics, Statistics, Engineering, Math, or a related field * Knowledge of Python, R, or SQL * Familiarity with tools like Excel, Tableau, or Power BI * Strong analytical skills and understanding of data structures or cloud platforms * Agile, solutions-oriented mindset with openness to trying new, innovative approaches Product Management Internship Track: The accomplished individual will leverage their proficiency in Product Management to… * Assist in defining product strategy and roadmaps * Analyze data and customer trends; support A/B testing * Collaborate with cross-functional teams to roll out initiatives * Help create product documentation and monitor performance metrics An outstanding professional may have… * Pursuing a degree in Business, Marketing, Computer Science, or a related field * Interest in digital products and e-commerce * Exposure to Agile methodologies and user research * Strong communication and problem-solving skills * Agile, solutions-oriented mindset with openness to trying new, innovative approaches Digital Experience Internship Track: The accomplished individual will leverage their proficiency in Digital Experience to… * Support development and maintenance of digital platforms (e.g., Salesforce Commerce Cloud) * Assist with Release Management, DevOps, and CI/CD tasks * Collaborate with teams to ensure smooth delivery of digital solutions * Research technologies and monitor KPIs for optimization An outstanding professional may have… * Pursuing a degree in Computer Science, IT, or a related field * Familiarity with web technologies (HTML, CSS, JavaScript) * Interest in digital platforms and Agile development * Strong analytical and communication skills * Agile, solutions-oriented mindset with openness to trying new, innovative approaches Technology Stack: * E-Commerce & Digital Platforms * Salesforce Commerce Cloud (SFCC), Salesforce Marketing Cloud & Service Cloud * Plum Slice * Progressive Web App * Content Management Systems * Web Development & Architecture * HTML, CSS, JavaScript, jQuery * Git/GitHub * Headless Architecture * Web Services * Infrastructure & Networking * Windows, Mac, Linux operating systems * Networking fundamentals (DNS, TCP/IP) * Secure communication (VPN, IPSEC, encryption) * Data & Analytics * Python, R, SQL * Data visualization tools (Excel, Tableau, Power BI) * Cloud platforms (for data hosting and processing) * DevOps & Engineering * CI/CD pipelines * AS A REMINDER, PLEASE BE SURE TO SUBMIT YOUR HIREVUE VIDEO INTERVIEW IN CONJUNCTION WITH YOUR ONLINE APPLICATION BY JANUARY 12, 2026. YOU WILL NOT BE CONSIDERED IF YOU DO NOT SUBMIT A HIREVUE VIDEO INTERVIEW. * LINK TO REQUIRED HIREVUE VIDEO INTERVIEW Please be prepared to share your top three areas of interest in your video interview. Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Tapestry, Inc. at ************************ #LI-HYBRID #LI-SG1 Work Setup: Hybrid BASE PAY RANGE $20.00/hour TO $20.00/hour Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits. Req ID: 123810

Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you * Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! * Flexible scheduling * 401k Matching * Generous Paid Time Off and Holidays * PCNA Cares Share Fund - donating to teammates in times of need Why you will make it your career * We invest heavily in modernization, operating more efficiently with cutting edge digital technology * We value our employee's contributions in a collaborative and inclusive work environment * Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger * As the industry leader for environmental responsibility, sustainability is the key to every decision we make Our Values Delight Customers: Treat our customers the way you'd like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input. Our Businesses Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! SUMMARY Responsible for providing both in-person and remote technical assistance for company personnel and assigned hardware and software. The ideal candidate will possess a solid technical aptitude along with strong communication and problem solving capabilities. This role acts as the first point of contact for IT services by processing incoming inquiries, creating tickets, and processing escalations while maintaining a positive customer service experience. They will also assist with the installation, configuration and repair of workstations, printers, and other hardware. FUNDAMENTAL DUTIES * Provides hardware and software support for both local and remote staff while exercising superior customer service. * Triages incoming tickets and employs clear and concise written communication in a fast-paced and dynamic environment. * Support the production floor and the connection of associated equipment including desktops, tablets, barcode scanners, and thermal label printers. * Uses critical thinking, documentation, and knowledge from past experiences to investigate problems and engage additional support teams. * Confidently communicates technical information to both technical and non-technical personnel. * Exercises best practices when documenting work and customer communications in all service tickets and processes escalations to management as needed. * Completes hardware installations and equipment moves by supporting business changes and growth. * Contributes to IT knowledgebase and develops other documentation as assigned. * Adheres to and executes all policies, processes, and procedures. * Responsible for proper management of equipment and technology, including installation, configuration, and inventory tracking. * Exercises sound judgment in decision making, resolving problems, and determining appropriate action in both technical and non-situations. * Relies on experience and conviction to set and accomplish goals, as well as perform a variety of complex tasks working both independently and with a team. * Understands and drives positive relationships between IT and staff. * Required to lift monitors, desktops, printers, and incoming boxes of computers and assorted technology. * Performs other duties as assigned. SKILLS AND KNOWLEDGE * Knowledge of Microsoft Office, Adobe Products, current Windows and Apple operating systems, and associated hardware. * High-level of comfort in providing both in-person and remote support. * Possesses an overall awareness of security principles, disciplines, and best practices. * Excellent accountability, follow-up, and time management skills. * Strong organization, prioritization, self-motivation, research, and problem resolution skills. * Ability to work independently on strategic initiatives as assigned. * Excellent verbal and written communication aptitude and the ability to multi-task in daily situations. * High level of emotional intelligence with a natural aptitude for building relationships and delivering high quality customer service. * Adapts to change well and has a strong self-awareness and capacity to manage stress in a constantly changing environment. * Able to work with teammates in a multi-location environment. * Ability to prioritize work based on department and production objectives. MINIMUM QUALIFICATIONS REQUIRED * Associates Degree and/or technical training or equivalent experience. * 1 year in a service desk and/or direct technical support role. * Extensive hardware and software troubleshooting knowledge. * Familiarity with Microsoft Office and Adobe product support. * Experience imaging and repairing computers. PREFERRED QUALIFICATIONS * 1 additional year of experience imaging computers and transferring user profiles. * Basic networking, telecom, and security knowledge. * Familiarity with the use of Active Directory for password resets. Together We Inspire Pride We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need Why you will make it your career We invest heavily in modernization, operating more efficiently with cutting edge digital technology We value our employee's contributions in a collaborative and inclusive work environment Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger As the industry leader for environmental responsibility, sustainability is the key to every decision we make Our Values Delight Customers: Treat our customers the way you'd like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input. Our Businesses Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! SUMMARY Responsible for providing both in-person and remote technical assistance for company personnel and assigned hardware and software. The ideal candidate will possess a solid technical aptitude along with strong communication and problem solving capabilities. This role acts as the first point of contact for IT services by processing incoming inquiries, creating tickets, and processing escalations while maintaining a positive customer service experience. They will also assist with the installation, configuration and repair of workstations, printers, and other hardware. FUNDAMENTAL DUTIES Provides hardware and software support for both local and remote staff while exercising superior customer service. Triages incoming tickets and employs clear and concise written communication in a fast-paced and dynamic environment. Support the production floor and the connection of associated equipment including desktops, tablets, barcode scanners, and thermal label printers. Uses critical thinking, documentation, and knowledge from past experiences to investigate problems and engage additional support teams. Confidently communicates technical information to both technical and non-technical personnel. Exercises best practices when documenting work and customer communications in all service tickets and processes escalations to management as needed. Completes hardware installations and equipment moves by supporting business changes and growth. Contributes to IT knowledgebase and develops other documentation as assigned. Adheres to and executes all policies, processes, and procedures. Responsible for proper management of equipment and technology, including installation, configuration, and inventory tracking. Exercises sound judgment in decision making, resolving problems, and determining appropriate action in both technical and non-situations. Relies on experience and conviction to set and accomplish goals, as well as perform a variety of complex tasks working both independently and with a team. Understands and drives positive relationships between IT and staff. Required to lift monitors, desktops, printers, and incoming boxes of computers and assorted technology. Performs other duties as assigned. SKILLS AND KNOWLEDGE Knowledge of Microsoft Office, Adobe Products, current Windows and Apple operating systems, and associated hardware. High-level of comfort in providing both in-person and remote support. Possesses an overall awareness of security principles, disciplines, and best practices. Excellent accountability, follow-up, and time management skills. Strong organization, prioritization, self-motivation, research, and problem resolution skills. Ability to work independently on strategic initiatives as assigned. Excellent verbal and written communication aptitude and the ability to multi-task in daily situations. High level of emotional intelligence with a natural aptitude for building relationships and delivering high quality customer service. Adapts to change well and has a strong self-awareness and capacity to manage stress in a constantly changing environment. Able to work with teammates in a multi-location environment. Ability to prioritize work based on department and production objectives. MINIMUM QUALIFICATIONS REQUIRED Associates Degree and/or technical training or equivalent experience. 1 year in a service desk and/or direct technical support role. Extensive hardware and software troubleshooting knowledge. Familiarity with Microsoft Office and Adobe product support. Experience imaging and repairing computers. PREFERRED QUALIFICATIONS 1 additional year of experience imaging computers and transferring user profiles. Basic networking, telecom, and security knowledge. Familiarity with the use of Active Directory for password resets. Together We Inspire Pride We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. ********************************************** PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Job Description Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need Why you will make it your career We invest heavily in modernization, operating more efficiently with cutting edge digital technology We value our employee's contributions in a collaborative and inclusive work environment Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger As the industry leader for environmental responsibility, sustainability is the key to every decision we make Our Values Delight Customers: Treat our customers the way you'd like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input. Our Businesses Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! SUMMARY Responsible for providing both in-person and remote technical assistance for company personnel and assigned hardware and software. The ideal candidate will possess a solid technical aptitude along with strong communication and problem solving capabilities. This role acts as the first point of contact for IT services by processing incoming inquiries, creating tickets, and processing escalations while maintaining a positive customer service experience. They will also assist with the installation, configuration and repair of workstations, printers, and other hardware. FUNDAMENTAL DUTIES Provides hardware and software support for both local and remote staff while exercising superior customer service. Triages incoming tickets and employs clear and concise written communication in a fast-paced and dynamic environment. Support the production floor and the connection of associated equipment including desktops, tablets, barcode scanners, and thermal label printers. Uses critical thinking, documentation, and knowledge from past experiences to investigate problems and engage additional support teams. Confidently communicates technical information to both technical and non-technical personnel. Exercises best practices when documenting work and customer communications in all service tickets and processes escalations to management as needed. Completes hardware installations and equipment moves by supporting business changes and growth. Contributes to IT knowledgebase and develops other documentation as assigned. Adheres to and executes all policies, processes, and procedures. Responsible for proper management of equipment and technology, including installation, configuration, and inventory tracking. Exercises sound judgment in decision making, resolving problems, and determining appropriate action in both technical and non-situations. Relies on experience and conviction to set and accomplish goals, as well as perform a variety of complex tasks working both independently and with a team. Understands and drives positive relationships between IT and staff. Required to lift monitors, desktops, printers, and incoming boxes of computers and assorted technology. Performs other duties as assigned. SKILLS AND KNOWLEDGE Knowledge of Microsoft Office, Adobe Products, current Windows and Apple operating systems, and associated hardware. High-level of comfort in providing both in-person and remote support. Possesses an overall awareness of security principles, disciplines, and best practices. Excellent accountability, follow-up, and time management skills. Strong organization, prioritization, self-motivation, research, and problem resolution skills. Ability to work independently on strategic initiatives as assigned. Excellent verbal and written communication aptitude and the ability to multi-task in daily situations. High level of emotional intelligence with a natural aptitude for building relationships and delivering high quality customer service. Adapts to change well and has a strong self-awareness and capacity to manage stress in a constantly changing environment. Able to work with teammates in a multi-location environment. Ability to prioritize work based on department and production objectives. MINIMUM QUALIFICATIONS REQUIRED Associates Degree and/or technical training or equivalent experience. 1 year in a service desk and/or direct technical support role. Extensive hardware and software troubleshooting knowledge. Familiarity with Microsoft Office and Adobe product support. Experience imaging and repairing computers. PREFERRED QUALIFICATIONS 1 additional year of experience imaging computers and transferring user profiles. Basic networking, telecom, and security knowledge. Familiarity with the use of Active Directory for password resets. Together We Inspire Pride We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. ********************************************** PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Job Details Holsum of Fort Wayne LaPorte - La Porte, IN Full Time High School Up to 10% 1st Information TechnologyDescription We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person. Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications Qualifications Required: High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred: 6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed. #lbmanagement

Job DescriptionDescription: The IT Technician has the responsibility to provide daily support of the company's system wide hardware and software. Specific duties include but are not limited to the technical support of store and device peripherals, networks, point of sale devices and telecommunications. Telecommunication includes but is not limited to broadband connections and network cabling. General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers. Role Qualifications: Bachelor's Degree or the equivalent combination of experience and education. Dependable transportation Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary Position Responsibilities: Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes Company's mission statement Fosters Company Culture Acts as company liaison and negotiates best pricing with vendors and contractors Seeks, promotes and implements “Best Practices” Responsible for supporting and understanding our end user's technical requirements Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations Responsible for supporting and understanding the telecommunication needs of the company Responsible for supporting and understanding the Point of Sale needs for the company Responsible for supporting and understanding the computer and device peripherals for the company Responsible for the safety, maintenance, and security of IT assets and resources Stage computers and other hardware devices for company needs Responsible for the installation and maintenance of security camera systems at all Family Express locations. Upgrade software and hardware as needed Other duties as assigned in the responsibility matrix Requirements: Essential Skills and Experience: Situational Awareness Strong analytical and reasoning skills Ability to work independently Ability to ensure issues are resolved the “first time” Time management, the ability to organize and manage multiple priorities with sense of urgency Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Have a basic understanding of networking, routing and its components Knowledgeable and proficient in Microsoft operating systems and products Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.) Knowledgeable and proficient in computers and its components Nonessential Skills and Experience: Bachelor's Degree in Computer Science or the equivalent combination of experience and education. Previous Information Technology retail experience. Preferably convenience stores. Reporting To This Position: No direct reports Physical demands and work environment: Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust and cleaning solvents.

About Us:ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team. Department: Service Desk Reports To: Service Desk Manager Location: Local to NYC area (with ability to travel to the city) The Role As an IT Support Engineer, youll take on diverse technical challenges across infrastructure, cloud, networking, and security. Youll work directly with clients and teammates to diagnose, resolve, and prevent issues while also driving improvements to processes, documentation, and tools. This role is not about closing tickets. Its about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking how can we do this better?, this is the place for you. What Youll Do Handle advanced technical issues across multiple environments (Windows, mac OS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.). Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions. Collaborate with peers a team of equals to share knowledge, mentor, and improve outcomes. Contribute to and refine the knowledge base so that solutions scale. Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. Support projects such as migrations, deployments, and security enhancements. What We Expect You to Bring A strong foundation in IT systems, networking, and security but more importantly, the ability to learn and adapt quickly. Proven experience troubleshooting complex problems, even without prior exposure to the platform or tool. A logical, methodical approach to problem-solving and diagnosis. Hunger to expand your knowledge and tackle new challenges. A mindset that repetitive work should be eliminated, automated, or simplified. Clear communication skills with both technical and non-technical people. Experience in a Managed Services or fast-paced multi-client environment is highly valued. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus, but curiosity, capability, and hunger to improve matter most. Why Join Us No tiers, no escalations just a non-tiered team of highly skilled engineers. Variety and exposure work across dozens of environments and technologies. Impact your ideas for automation, efficiency, and self-service are expected and implemented. Growth support for certifications, training, and new opportunities. Culture hunger, innovation, accountability, and collaboration drive everything we do.

Salary Range: $65,000$80,000 Department: Service Desk Reports To: Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for its commitment to exceptional client service, a collaborative team culture, and a modern, non-tiered engineering model where every team member is empowered to solve problems end-to-end. Were looking for a Systems Support Engineer who thrives in dynamic environments, enjoys tackling complex challenges, and wants meaningful ownership over their work. The Role As a Systems Support Engineer, youll work across multiple client environments to troubleshoot issues, implement solutions, and support ongoing technical improvements. This is not a traditional ticket churn support role youll work directly with clients, drive root-cause fixes, contribute to projects, and help shape how the MSP operates. Youll get exposure to a wide range of technologies across infrastructure, cloud services, networking, cybersecurity, and automation. If you like variety, autonomy, and learning something new every day, this role offers that and more. What Youll Do Diagnose and resolve advanced technical issues across Windows, mac OS, Linux, Microsoft 365, Google Workspace, and various cloud and on-prem environments. Support networking components including switches, firewalls, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing. Own issues from start to finish triage, investigation, solution, documentation, and communication. Collaborate with peers in a non-tiered engineering structure where knowledge sharing and equal contribution are core values. Participate in client-facing project work, including migrations, deployments, security implementations, and system upgrades. Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. Maintain accurate documentation and contribute to an internal knowledge base that supports scalable solutions. Provide onsite support to NYC-area clients as needed. Tech Stack You'll Work With (Experience with all is not required but exposure to several is highly preferred.) Cloud & Productivity: Microsoft 365, Azure AD, Intune Google Workspace Servers & Systems: Windows Server, Active Directory, Group Policy mac OS + MDM solutions (Jamf, Mosyle) Networking & Security: Meraki, Fortinet, SonicWall VLANs, VPNs, Wi-Fi administration Endpoint security tools, EDR solutions MSP Tools: RMM: NinjaOne, Datto RMM, or similar PSA: ConnectWise, Autotask Backup: Datto, Veeam, or equivalent What Were Looking For 13+ years of experience in an MSP or fast-paced, multi-client IT environment. Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals. Ability to diagnose unfamiliar technologies through logical analysis, research, and experimentation. Clear communication skills with both technical and non-technical users. A proactive mindset you automate, simplify, or eliminate repetitive tasks whenever possible. A hunger to learn new technologies and continuously build your skill set. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus but not required. Why Youll Love Working Here Non-tiered engineering team: Everyone owns solutions end-to-end no escalations, no silos. Variety & exposure: Support dozens of environments and technologies, keeping your work interesting and skills growing fast. Professional growth: Mentorship, certification support, and hands-on project work accelerate your career. Impact: Your ideas for automation, efficiency, and client improvement are expected and implemented. Culture: Collaborative, curious, motivated team that values accountability and innovation.