Gift shop manager job description

General Summary: Manages daily operations of the gift shops; hires, trains, supervises, schedules and evaluates staff; controls inventory; trains staff on stand out customer service to ensure a quality guest experience.
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To deliver on the Audubon mission, the Gift Shop Manager will:


Provide a guest experience of outstanding quality
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• Hire, train and evaluate staff to ensure an outstanding visitor experience.
• Develop and implement internal controls, policies and procedures with special emphasis on customer service and employee/customer relations.
• Develop and implement motivational incentives.
• Direct the opening and closing of stores with sufficient staff to maximize service and profitability.
• Resolve disciplinary problems.
• Identify and respond to POS problems; communicates as needed.
• Establish and maintain effective, efficient and service driven relationships with guests, vendors and staff.
• Handle confidential communications and matters as required.




Weave quality entertainment through the guest experience
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• Maintain a clean, neat and organized store.
• Merchandise new product for maximum sales.
• Merchandise as needed to refresh existing displays.
• Ensure that guests are greeted when they walk into the store.
• Maintain a floor presence during hours of operation to assist both guests and associates.
• Knowledgeable in daily presentations; the Audubon Experience; the IMAX schedule, and general ANI information in order to answer guests’ questions and/or direct them to the appropriate place for information.
• Communicate merchandise needs and/or requests to the Warehouse staff.


Operate a financially self-sufficient collection of museums and parks
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• Carefully trains staff in proper cash handling procedures and POS operation.
• Schedule staff to maximize customer service while streamlining payroll.
• Prepare store for annual inventory.
• Assist with planning and monitoring departmental budgets on supplies, uniforms, etc.
• Develop incentives in order to meet sales goals.
• Establish individual goals and track $1 donations.
• Plan schedule and strategy for loss prevention in stores, with special focus on heavy group days.
• Identify and communicate challenges to Director of Merchandise Operations.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
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To deliver on the Audubon service promise, the Gift Shop Manager will:


Welcome
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• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.


Share
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• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.


Inspire
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• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).




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Supervision: Manages the Supervisors and Gift Shop Associates.
Experience: 2 years of Retail Management required; heavy cash handling required.


Education: High school diploma required; bachelor’s degree preferred.
Licensure/Certification: Not applicable.
Software Requirements: Proficiency in Microsoft Office suite.
Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.


Physical Requirements:
1. Heavy Work: exerting up to 50 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 40 pounds.
3. Constant adequate range of motion and mobility required.
4. Must be able to stand a minimum of 8 hours a day.
5. Regular near acuity with clarity of vision at 20 inches or less required.
6. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
7. Regular talking and the ability to express and exchange ideas by means of language expected.
8. Regular hearing and the ability to perceive the nature of sounds.
9. Constant ability to read, record, or type data quickly and accurately required.
Environmental/Working Conditions:
1. Working long hours between breaks or meals required.
2. Ability to work under and handle stress in an appropriate manner required.
3. May be exposed to high, medium, or low noise intensity.
4. Constant contact with co-workers required.
5. Affinity for animals preferred.
6. Exposure to fluctuations in temperatures may be required.
7. Exposure to outdoor conditions may be required.

Salary:

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

Summary: As a Gift Shop Manager II, you will be responsible for supporting the overall success of gift shop operations. This includes adhering to the client's culture and guidelines, the Health Department's regulations, and company's standards, policies, and expectations of food quality, freshness and presentation. This position also motivates, trains, develops and directs all associates to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relationship with the client.

Essential Duties and Responsibilities:

* Directs associates to provide scheduled retail services.
* Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
* Completes all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines.
* Implements and maintains cash handling standards eliminate theft of services or Company funds.
* Implements and promotes green initiatives.
* Responsible for inventory control and marketing of the gift shop.
* Ensures customer satisfaction and good public relations through the safe and efficient uses of resources.
* Makes sure all QA and sanitation standards are maintained on a daily basis.
* Oversees the daily administrative and operational tasks, including financial management and analysis, sanitation, and safety.
* Contributes to the development of coffee bar web site and update social media with new programs/promotions.
* Performs other duties as assigned.

Qualifications:

* 2 years of retail operational food service management experience is preferred.
* Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
* Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation.
* Experience with cash retail operations.
* Retail marketing experience is preferred.
* Strong customer service and communication skills.
* Knowledge of financial, budgetary, accounting and computational practices.
* Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
* Associate's degree is preferred.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Morrison Healthcare are offered many fantastic benefits.

* Medical
* Dental
* Vision
* Life Insurance/ AD
* Disability Insurance
* Retirement Plan
* Paid Time Off
* Holiday Time Off (varies by site/state)
* Associate Shopping Program
* Health and Wellness Programs
* Discount Marketplace
* Identity Theft Protection
* Pet Insurance
* Commuter Benefits
* Employee Assistance Program
* Flexible Spending Accounts (FSAs)


Morrison Healthcare

KATHRYN MANFUSO

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Nearest Major Market: New Jersey

Job Segment: Food Service, Retail, Hospitality

* ANNUAL SALARY FROM $60-70,000*

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

As a Distinguished Gifts Manager provides donor development and management within an assigned geographical region, to attain and sustain fundraising revenue that will help to advance CHS strategic objectives and priorities. With accountability for securing major gifts in support of the CHS mission and "smart growth" priorities, the incumbent develops and executes strategic plans to identify, cultivate and advance prospective gifts through donor relations, giving campaigns, corporate relationships and foundation-based efforts. Overall, the Distinguished Gifts Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

* Uplifting mission-driven work culture
* Make an impact in your community and become a part of Florida's history!
* Growth and professional development opportunities
* Great benefits package, including generous paid time off and holidays
* Opportunity to make a positive difference in children and families within your own community!

Primary Job Functions

1. Identify, cultivate and advance donors to secure $300,000 to $750,000 in annual and major gifts through positive donor relations, giving campaigns, corporate support and foundations in support of the CHS mission and "smart growth" priorities, while assisting CHS in building a donor-centric culture.

* Identify, cultivate and advance prospective donors to secure major gifts; hold a minimum of 150 face-to-face visits with potential gift prospects.
* Develop, maintain and strengthen relations with foundations, corporations, community partners and current/prospective donors through engagement efforts such as program tours and visits and other strategies.
* Identify new, innovative sources of fundraising revenue, while managing and strengthening other types of support, such as volunteerism, in kind donations, etc.
* Support the execution of special, community and advocacy-related events to help achieve income targets.
* Assist board of director fundraising efforts, including the tracking of "give/gets," committees and other activities.
* Monitor financial expenditures and progress against budgetary plan and act appropriately to meet goals, providing a high return on investment in meeting revenue targets.
* Use the CRM to classify donors, as well as to track donor actions, notes and opportunities; manage all data in accordance with CHS requirements and external regulations.
* Comply with CHS policies and practices regarding risk management, donation processing and financial controls.
* Participate in annual fundraising and other events.

2. Contribute to a positive, engaging work environment.

* Develop a strong knowledge base and stay current on job-related issues and trends.
* Participate actively in departmental meetings, training and education, as well as the quality process.
* Comply with CHS's code of conduct, policies, procedures and other obligations.
* Assist with training other team members and providing back up when necessary.
* Pick up projects on the fly; perform other duties as assigned from time to time.
* Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

* BA/BS in Business Administration, Marketing, Public Relations, Social Service or related degree from an accredited university required.
* Equivalent combination of education and experience may be considered.
* Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

* Minimum of three years of experience in philanthropic fundraising or related area required, with proven ability in cultivating, soliciting and closing $5,000 to $100,000+ in donations/gifts.
* Experience with planned giving databases or other CRMs a plus

Competencies

Knowledge of:

* Marketing | Donor Cultivation & Stewardship | Special Events Planning | Volunteer Management
* Planning, organization, project management, oral/written communication, public speaking
* Interpersonal relationship building, collaboration, teamwork, individual and group motivation
* Computer systems and MS Office, including Word, Excel and Outlook

Skills and Proficiency in:

* Planning, project management, organization and time management
* Oral and written communication, including presentation and platform
* Collaboration, teamwork, consulting, facilitation, coaching and mentoring
* Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

* Build and cultivate relationships and networks, inside and outside the organization
* Take on new opportunities and tough challenges with a sense of urgency, energy, and enthusiasm
* Perform at a high level of autonomy with general supervision under strong demands in fast-paced, diverse, sometimes ambiguous environments
* Commit to providing high customer satisfaction with positive service delivery results
* Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries
* Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
* Meet critical deadlines, while maintaining attention to detail, accuracy and quality
* Solve varied problems and document results using sound judgment
* Demonstrate the behaviors of our CHS Common Bond Values, with acceptance of individual differences
* Be energetic, passionate and adaptable with a deep commitment to social service, compassion for children and families and a positive approach to embracing and managing change

Schedule Expectations

This position will be hybrid, mostly remote with infrequent