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Gift shop manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical gift shop manager skills. We ranked the top skills for gift shop managers based on the percentage of resumes they appeared on. For example, 12.6% of gift shop manager resumes contained customer service as a skill. Continue reading to find out what skills a gift shop manager needs to be successful in the workplace.

15 gift shop manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how gift shop managers use customer service:

Provide excellent customer service/problem solving/park information
Collaborated with merchandise vendors on product knowledge seminars monthly to enhanced customer service and improve sales.

2. Cash Handling

Here's how gift shop managers use cash handling:

Performed cash handling;maintained and merchandised inventory directed customers;resolved customer issues/concerns handled manual payroll and banking.
Supervised 14 employees ensuring accurate registration and cash handling procedures.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how gift shop managers use pos:

Selected, bought and installed the retail POS system including real time inventory and created all databases for this system.
Implemented POS (Point of Sale) program which resulted in improved inventory tracking and reports.

4. Inventory Control

Here's how gift shop managers use inventory control:

Managed all operations including purchasing, vendor negotiations, inventory control, merchandising and display set-ups.
Regulated deposit schedule and inventory control measures.

5. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how gift shop managers use retail sales:

Work with Hotel Manager to incorporate retail sales into other revenue producing packages.
Conduct retail sales in gift shop.

6. Front Desk

Here's how gift shop managers use front desk:

Redesigned front desk and store lay-out/fixtures, tripled store size and scope, and exponentially increased annual sales.
Trained and supervised relief night audit and cross-trained all front desk employees on audit shift.

7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how gift shop managers use payroll:

Acted as AXA Foundation representative for human resource related issues partnering with benefits and payroll.
Hired, trained employees, payroll, inventory, ordering, vendor interaction, bookkeeping.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how gift shop managers use sales floor:

Stock sales floor daily, keeping it looking great for the guests, moving displays for new merchandise.
Oversee the sales floors of two stores to insure customers are getting the help they deserve.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how gift shop managers use bank deposits:

Maintain inventory* Tend to sales in the gift shop* Train new employees* Make all bank deposits
Prepared daily bank deposits from shop Prepared all financial documentation for foundation/finance Maintained shop inventory to increase sales.

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how gift shop managers use credit card:

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Operated a cash register to process cash, check and credit card transactions.

11. Gift Shop Operations

Here's how gift shop managers use gift shop operations:

Developed and implemented player's club, player development, group sales, and gift shop operations.
Assisted in setting up Gift Shop Operations at sister resorts; Two Bunch Palms and The Cliffs.

12. Retail Operations

Retail operations are used to describe all the tasks that maintain the store functionality. These tasks include supply chain, people management, store layout, physical inventory, cash operations, promotions, master data management, and pricing.

Here's how gift shop managers use retail operations:

Coordinated restaurant and retail operations, maintaining effective communication resulting in sales and profitability year over year.
Managed retail operations including: supervising and mentoring staff, planning/allocation, purchasing hard and soft-goods incl.

13. Hospital Gift Shop

Here's how gift shop managers use hospital gift shop:

Work alongside MSJ Guild volunteers to oversee operation of hospital gift shop grossing $250,000 annually.
Managed the hospital gift shop, scheduled the 30 volunteers that staffed the shop.

14. Gift Shop Sales

Here's how gift shop managers use gift shop sales:

Increased gift shop sales by surveying the employees and making the necessary changes in order to sell more merchandise and increase sales
Assist in staffing schedules, store maintenance, merchandise buying and displays and sales training for Gift Shop Sales personnel.

15. Financial Reports

Here's how gift shop managers use financial reports:

Managed and generated purchase orders and daily financial reports.
Tasked with developing monthly statistical and financial reports, and conducted semi- annual inventory of gift shop product.

What skills help Gift Shop Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of gift shop manager skills to add to your resume

The most important skills for a gift shop manager resume and required skills for a gift shop manager to have include:

Customer Service
Cash Handling
POS
Inventory Control
Retail Sales
Front Desk
Payroll
Sales Floor
Bank Deposits
Credit Card
Gift Shop Operations
Retail Operations
Hospital Gift Shop
Gift Shop Sales

Financial Reports
Inventory Management
Trade Shows
Retail Store
Loss Prevention
Customer Complaints
Event Planning
Sales Reports
Gift Shop Merchandise
Sales Associates
Cash Drawers
Registry
RAN
Sale System

Store Operations
Gift Shop Inventory
QuickBooks
Product Knowledge
Customer Demand
Museum Gift Shop
Fine Dining
Customer Relations
PowerPoint
Customer Inquiries
Stock Room
Product Inventory
Customer Issues
Annual Inventory

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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