Service Advisor jobs at Gillman Automotive Group - 661 jobs

Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

Customer Service Representative Spanish Bilingual - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English/ Spanish to join our industry-leading Insurance Call Center team. If you're p Customer Service Representative, Customer Service, Spanish, Bilingual, Insurance, Representative, Retail

Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $50,000.00 - $100,000.00 Yearly Salary is not negotiable. Zip Code: 75402

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Benefits we offer: Paid training 401(k) Health Insurance Dental Insurance Life Insurance Paid Holidays Employment Position: Full Time Salary: $40,000.00 - $60,000.00 Yearly Salary is negotiable. Zip Code: 77566

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. Position Overview Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe. What Will I Do Every Day? >Set, confirm and prepare for appointments with customers so they can have a great service experience >Meet or exceed targeted sales goals & the targeted customer satisfaction index >Greet customers in a friendly manner when they arrive >Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives >Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle >Produce repair orders for customers, including cost and time estimates, with full transparency >Communicate frequently with technicians and parts associates to ensure timely completion of work >Follow up with customers on the status of their vehicle, based on how the customer wants to be informed >Follow up with customers to ensure satisfaction >Gain superior product knowledge to effectively help customers >Provide an exceptional customer experience to drive loyalty What are the requirements for this job? >High school diploma or equivalent >Proven ability to provide an exceptional customer experience >Ability to set and achieve targeted goals >Prior sales experience preferred but not required >Demonstrated communication, consultative, interpersonal and organizational skills >The willingness to follow up with customers >Experience and desire to work with technology >Valid in-state driver's license and an acceptable, safe driving record Exciting Benefits and Perks Await You: >Competitive compensation and 401k matching >Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. >Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear >Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers >Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. Employment Position: Full Time Salary: $0.00 - $0.00 Hourly Salary is negotiable. Zip Code: 78412

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information * Qualifications* Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Prior sales experience Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Applicant must have excellent communication skills All applicants must be authorized to work in the USA All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license * Benefits* PROFIT SHARING & 401(K) Retirement Plan with MATCH! Health, dental, vision, prescription and life insurance Disability Coverage Paid Vacation & Paid Holidays Employee Discounts Continued PAID TRAINING * Responsibilities* This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans." This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk-around Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty Employment Position: Full Time Salary: $60,000.00 - $90,000.00 Yearly Salary is not negotiable. Zip Code: 76543

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information Responsibilities Greet customers promptly in a friendly and professional manner. Listen to customer concerns and accurately document vehicle service needs. Provide repair and maintenance recommendations using factory guidelines. Prepare accurate repair orders and obtain proper approvals. Communicate clearly with technicians, ensuring customer concerns are addressed. Keep customers informed on repair status, costs, and completion times. Review completed repairs with customers, ensuring satisfaction before vehicle delivery. Promote dealership-recommended maintenance services and Hyundai programs. Maintain high CSI (Customer Satisfaction Index) scores through excellent service. Qualifications Previous automotive service advisor or related experience preferred (Hyundai/Kia experience a plus). Strong communication and interpersonal skills. Ability to handle multiple tasks in a fast-paced environment. Basic computer skills and familiarity with dealership management software (Tekion, CDK, Reynolds & Reynolds, etc. preferred). Valid driver's license with clean driving record. Customer-focused mindset and a positive, team-oriented attitude. Benefits Competitive pay plan (base salary + commission/bonus structure). Health, dental, and vision insurance. Paid time off and holidays. 401(k) retirement plan with employer match. Factory training and career development opportunities. Employee discounts on vehicles, parts, and service. Employment Position: Full Time Salary: $50,000.00 - $85,000.00 Yearly Salary is not negotiable. Zip Code: 47905

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information Please contact Sean Lacey via email ********************** Employment Position: Full Time Salary: $50,000.00 - $100,000.00 Yearly Salary is negotiable. Zip Code: 46360

Full-time Description Performance Honda Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations. Earn $55,000.00 to $75,000.00 Annually (Experience Based) Potential Quarterly Cash Bonus Ernings! 40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off) Hours of Work 7:00 AM - 5:00 PM (1 Hour Lunch) Performance Honda Fairfield has consistently demonstrated excellence in customer service and satisfaction, earning us the Prestigious Presidents Award Ten Times ! This remarkable achievement highlights our unwavering commitment to quality, integrity, and unmatched automotive experiences. We commend our entire team for setting the standard in the industry and invite you to be a part of it! What We Offer: Comprehensive Benefits Package: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match! Competitive compensation based on experience Bonus Giveaway Outings Every 3 Months! Generous employee discounts on vehicles, parts, and services The Service Shop is climate-controlled Well-lit and clutter free workplace Work uniforms are provided BRAND NEW fully equipped break room Requirements Responsibilities: Maintain your Customer Satisfaction Scores at or above the district goal Receiving in customers and their automobiles in the most effective and timely manner Constant communication with your service technicians Send customers the iService video with service inspection. Calling customers with diagnostic results and recommendations from your technicians Selling the recommendations from your technicians Communicate authorized recommendations to your technicians with a “promise time” for completion of work Prompt call to customers when vehicle is washed and ready Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up Close all repair orders and review with customers as they pick up their automobiles Qualifications: 3+ years of Service (Writer) experience preferred High school diploma/GED preferred Competent level of computer literacy Substantial time management technique General understanding of automotive maintenance Maintain an energetic, positive, and respectful attitude with everyone Valid driver's license with a driving record that allows you to drive customers and company vehicles. Performance Honda Fairfield is a drug-free workplace Thank you for considering a career with Performance Honda Fairfield . We eagerly await a dedicated Service Writer who is inspired to provide exceptional customer service and elevate our team. Your passion for helping others and commitment to excellence will drive our success together!

As a Service Advisor at McCluskey Chevrolet in Cincinnati, OH, you will be responsible for providing top-notch customer service and assisting clients with their automotive service needs JOB TITLE: Service Advisor REPORTS TO: Service Manager LOCATION: Cincinnati, OH SHIFT: 7am-3pm or 3pm-11pm A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES: Taking notes regarding the customer's concerns Quoting and selling estimates Updating the customer as needed Communication with technicians Creating RO's based on the service/repairs the customer requests and approvals WE'RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS: Dependable, team player. Outgoing and friendly disposition Neat and clean appearance Ability to work well independently and in a fast-paced team environment Ability to multi-task and de-escalate upset customers Professionally speak to customers always representing the McCluskey Automotive in a positive way Superior attention to detail with impeccable time management skills and a passion for Customer Service Must be reliable HERE'S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES): Medical, dental, and vision benefits Voluntary benefits available Paid time off upon hire Paid company holidays 401(k) with employer match Growth potential Automotive discounts IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION: An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at ************. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

Job DescriptionKey Responsibilities: Greet customers in a professional, courteous, and friendly manner. Clearly explain available services, current promotions, and special offerings such as free vehicle inspections. Create, manage, and update service tickets within the system accurately. Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status. Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way. Process payments and complete necessary paperwork upon service completion. Maintain accurate, up-to-date service records and documentation. Keep the front counter area clean, organized, and welcoming. Ensure every customer interaction reflects Southern Tire Mart's high standards of service. Requirements: High school diploma or GED required. Must be at least 18 years old and able to pass a pre-employment drug screen. Previous experience in sales, service writing, or customer service preferred. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer skills and familiarity with POS/service management systems. Knowledge of automotive or commercial tire services is a plus. Benefits: 401(k) with company match Health, Dental, Vision, and Life Insurance Paid Time Off (PTO) Paid On-the-Job Training Career advancement opportunities Why Join Southern Tire Mart? #1 Commercial Tire Dealer in the U.S. since 2008 #1 Truck Retreader in North America since 2007 #1 North America Commercial Tire Dealer since 2012 Family-owned company with a culture rooted in service excellence

Job Description Customer Service Advisor Our dealership is looking for an individual with exceptional Organizational, Communication, Task Oriented, and Customer Relations capabilities. We need you to come in and create an environment for our customers that is positive, warm, professional, and effective. The Customer Advisor is responsible for building customer relationships & loyalty, creating service orders that are detailed and complete, and communicating effectively with customers, service technicians, sales, and the Service Manager. This is a great opportunity if you're driven and have above average Organizational, Communication, Task Oriented, Customer Relations, the ability to be energetic, and friendly. Responsibilities This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to: Experience with Reynolds and Reynolds software. Create and maintain a positive relationship in the Service Center with Customers, Service Employees & Management. Participate in service meetings for Safety, Technical Updates, and employee communication. Attend weekly product update meeting with management team. Customer Service qualities that exceed the norm, and maintain an above average CSI rating through our Manufacturers Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes. Maintain the Holman Motors Customer Service Philosophy and Standards. Qualifications Ability to operate in an Organized Process Excellent communication skills. Finds success in completing and moving through Tasks daily Understand the service process. Analysis/problem solving skills. Demonstrate commitment to and creative thinking for continuous improvement. High ability to multi-task. Ability to develop and maintain a good business relationship with both external and internal customers. Education and/or Experience Previous Service Writing Experience or management preferred. Minimum 2 years' experience in Customer Service operations or related field preferred. High School Diploma or GED. Compensation Compensation is based on experience and ability. Salary plus commission. Benefits Eligible for Healthcare, 401K, paid vacation

Job DescriptionKey Responsibilities: Greet customers in a professional, courteous, and friendly manner. Clearly explain available services, current promotions, and special offerings such as free vehicle inspections. Create, manage, and update service tickets within the system accurately. Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status. Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way. Process payments and complete necessary paperwork upon service completion. Maintain accurate, up-to-date service records and documentation. Keep the front counter area clean, organized, and welcoming. Ensure every customer interaction reflects Southern Tire Mart's high standards of service. Requirements: High school diploma or GED required. Must be at least 18 years old and able to pass a pre-employment drug screen. Previous experience in sales, service writing, or customer service preferred. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Basic computer skills and familiarity with POS/service management systems. Knowledge of automotive or commercial tire services is a plus. Benefits: 401(k) with company match Health, Dental, Vision, and Life Insurance Paid Time Off (PTO) Paid On-the-Job Training Career advancement opportunities Why Join Southern Tire Mart? #1 Commercial Tire Dealer in the U.S. since 2008 #1 Truck Retreader in North America since 2007 #1 North America Commercial Tire Dealer since 2012 Family-owned company with a culture rooted in service excellence

Grand Design RV is currently sourcing for a Service Writer to join our team. If you are organized, positive, and friendly with a follow-through mindset and possess the necessary skills for this role, we welcome you to begin your journey by applying today! Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO). "We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours? Key Areas of Responsibility Greeting customers at drop off and reviewing the work order before repairs begin Processing customer transactions upon completion of repairs Updating customers on the progress of repairs while in the service shop Writing of work orders Communicate with insurance companies and submitting sublets Scheduling transportation to and from the service shop Various internal reports Communicating with departments within the company Education & Experience High school diploma or equivalent Customer Service skills RV knowledge or Service Writer background Computer experience Ability to resolve conflicts Excellent communication skills Physical Demands Ability to sit or stand for long periods of time Walk short distances to communicate with technicians and foremen Our Core Values Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place. Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. Accountability - Holding each other to the highest expectations in all we say and do. iNnovation - Striving to be industry-leading with our people, processes, and products. Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers. At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations. Leadership Expectations: Connect with Purpose Be inclusive ; seek out different perspectives. Focus on the Customer ; put yourself in the customer's shoes. Communicate Clearly ; say what needs to be said and listen. Execute with Excellence Explore Possibilities ; ask, "What if?" and embrace new ideas. Set Direction ; prioritize, plan, and align; balance thinking and action. Drive Results ; get the right things done; work with a sense of urgency. Build the Future Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement. Navigate Change ; be agile and flexible; take on new challenges. Inspire Growth ; help each other improve; commit to personal development. If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits: Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability Health Savings Account (HSA) 401(k) with match Employee Stock Purchase Program Tuition Reimbursement Holiday and Vacation Pay Grand Design is an Equal Opportunity Employer.

Job Description Grand Design RV is currently sourcing for a Service Writer to join our team. If you are organized, positive, and friendly with a follow-through mindset and possess the necessary skills for this role, we welcome you to begin your journey by applying today! Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO). "We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours? Key Areas of Responsibility Greeting customers at drop off and reviewing the work order before repairs begin Processing customer transactions upon completion of repairs Updating customers on the progress of repairs while in the service shop Writing of work orders Communicate with insurance companies and submitting sublets Scheduling transportation to and from the service shop Various internal reports Communicating with departments within the company Education & Experience High school diploma or equivalent Customer Service skills RV knowledge or Service Writer background Computer experience Ability to resolve conflicts Excellent communication skills Physical Demands Ability to sit or stand for long periods of time Walk short distances to communicate with technicians and foremen Our Core Values Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place. Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. Accountability - Holding each other to the highest expectations in all we say and do. iNnovation - Striving to be industry-leading with our people, processes, and products. Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers. At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations. Leadership Expectations: Connect with Purpose Be inclusive ; seek out different perspectives. Focus on the Customer ; put yourself in the customer's shoes. Communicate Clearly ; say what needs to be said and listen. Execute with Excellence Explore Possibilities ; ask, "What if?" and embrace new ideas. Set Direction ; prioritize, plan, and align; balance thinking and action. Drive Results ; get the right things done; work with a sense of urgency. Build the Future Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement. Navigate Change ; be agile and flexible; take on new challenges. Inspire Growth ; help each other improve; commit to personal development. If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits: Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability Health Savings Account (HSA) 401(k) with match Employee Stock Purchase Program Tuition Reimbursement Holiday and Vacation Pay Grand Design is an Equal Opportunity Employer. Job Posted by ApplicantPro

Longo Toyota of Prosper is looking for the best and brightest Service Consultant to join our team at our newest Penske Motor Group location in Prosper, Texas. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests' expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service. Come join our team! * This position is 100% on site at Toyota of Prosper in Prosper, TX. Perks of working with us: * Saturday catered lunches. * Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member * Paid Vacation (accruals earned on Full Time or Part Time status) * Team member referral bonus program * Tuition reimbursement * Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. * Team Member discounts for vehicle service & retail products * Development and growth opportunities * 401k with a generous Company match * Onsite Fitness Center Responsibilities * Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign. * Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest. * Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles. * Present s a service menu of recommended maintenance services to service guests * Promotes the sales of and provides estimates for labor, parts, and accessories. * Provides a complete and accurate written cost estimate for labor and parts, provided by the technician. * Properly, thoroughly, and legibly writes repair orders for all guest serviced. * Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility. * Maintain communication with guests regarding any changes in the estimate and/or promised time. * Maintains communication with the Parts department and technical staff regarding job status and changes. * Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate. * Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Answers guest questions over the phone, Internet, and in person * Performs other specific administrative functions as directed by service management. * Achieves the production and guest satisfaction objectives set by management. * Maintains assigned workspace in an organized and clean manner. * Maintains a professional appearance at all times. * Maintains high ethical standards in all actions. Qualifications * Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required. * Associates Degree (AA) from two-year college or technical school, desired * Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages) * Must work well independently and in a team environment. * Ability to read and interpret documents such as operating and maintenance instructions and information in the English language. * Must be proficient in standard office equipment. * Must have a valid driver's license and maintain an acceptable, safe driving record. * Must be able to work between 10:00 AM - 7:00 PM and most Saturdays Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: * Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. * Work in all weather conditions. * Perform physical activities that require considerable use of arms and legs. * Stand for long periods of time. * Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squatting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group The #1 Toyota Dealer in the USA is now in Texas! WHY TOYOTA? * Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together! * Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine's 2020 "World's Most Admired Companies" annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 "All-Star" companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG's mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won't stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate. * Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. Come check us out!

We're seeking an Experienced Automotive Service Writer Are you a former/current service advisor or service consultant? We encourage you to apply to the Service Advisor position. We are a high-volume dynamic shop with excellent earning potential. This is a rare opening for someone to become a team member. We are a "Customer First" focused dealer group. Are you looking for a new opportunity to grow and start your career path into dynamic field? Apply now for our Service Advisor position. We provide an excellent working environment and temperature-controlled environment. About Us High volume dealership. We have state of the art training programs, a phenomenal culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're passionate about helping your career and adding to your resume because we know that happy employees lead to happier customers. Benefits We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Saturday Lunches Discounts on products and services Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications High school diploma or equivalent Previous dealership experience is preferred Ability to read and comprehend written instructions and information Excellent customer service skills Team player Valid driver's license & clean driving record We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment.