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Operations Manager jobs at GINGER - 1371 jobs

  • VP, Call Center Operations

    Century Group 4.3company rating

    Los Angeles, CA jobs

    Century Group is partnering with a client who is seeking a VP, Call Center Operations to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $200,000 to $400,000 per year. Job Responsibilities: Evaluate call center operations, set operational and performance standards for agents and leadership. Analyze our customer data and feedback to enhance satisfaction and experience. Monitor key performance metrics such as handle time, first-call resolution, and customer satisfaction using real-time dashboards. Collaborate with business and technical teams to develop and implement customer engagement initiatives and call center systems. Assess emerging technologies, such as AI-driven chatbots, speech analytics, and omnichannel solutions, to enhance customer interactions. Collaborates with QA and management teams to enforce script guidelines and compliance. Identify and deploy coachable opportunities. Offers a key voice for a comprehensive training program aligned with business objectives and addresses training gaps. Qualifications: Bachelor's degree in business administration, Operations Management, or a related field. 10+ years' experience managing Contact Centers (omni channel solutions and implementation experience preferred). Demonstrated success as a Contact Center executive with experience in call metrics. Flexibility to conduct international business travel in support of our global operations. Masterful analytical skills to ensure data is the driver of all business decisions. Experience: Offer experience working in a BPO environment, managing multiple vendor partners. Have knowledge of customer relationship management (CRM) systems and techniques. Offer expert computer skills and advanced working knowledge of PowerPoint, Excel, Word, MS Outlook Have experience managing global teams, across multiple cultures and languages. Have excellent resource (people, time, tasks) management skills. Lead with excellence with the ability to motivate and mentor teams. REF # 48346 #LI-POST #ZR
    $200k-400k yearly 6d ago
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  • West Coast Field Reimbursement Manager, ENT

    Smith & Nephew 4.5company rating

    San Francisco, CA jobs

    A leading medical technology company is seeking a Field Reimbursement Manager for the West Coast (US) to support reimbursement and market access needs. The role involves training customers on billing practices and managing Patient Access Programs. Candidates should have a Bachelor's degree and at least 3 years of experience in reimbursement or market access. Strong communication skills and an understanding of US healthcare reimbursement mechanisms are essential. Competitive compensation up to $150,000 annually, plus benefits. #J-18808-Ljbffr
    $150k yearly 2d ago
  • Systems Operations Manager

    Schneider Electric 4.2company rating

    Pleasanton, CA jobs

    Reports To: General Manager Employment Type: Full-Time We are seeking a seasoned Systems Operations Manager to lead our Digital Buildings Systems Operations team. This role is pivotal in ensuring the seamless performance of our engineering and construction teams, driving innovation, and delivering exceptional service to our clients. The ideal candidate will be a strategic leader with deep technical expertise and a passion for developing high-performing teams. Key Responsibilities Team Leadership & Development: Lead, coach, and grow a team of project and engineering managers. Set clear goals, monitor performance, and foster a culture of accountability and continuous improvement. Operational & Financial Oversight: Manage operational budgets, control costs, and ensure profitability across projects and service delivery. Client Engagement: Build and maintain strong relationships with clients and stakeholders. Ensure high levels of customer satisfaction through proactive communication and service excellence. Safety & Compliance: Champion safety standards and ensure adherence to all organizational and regulatory requirements. Technology & Innovation: Drive digital transformation initiatives, optimize workflows, and implement cutting-edge smart building technologies. Required Qualifications Bachelor's degree in Construction Management, Engineering, Facilities Management, Information Technology, or a related field. 10+ years of experience in operations management within smart building environments. Strong knowledge of building automation systems (BMS), HVAC, and security systems. Technical proficiency with IoT platforms, data analytics tools, and smart building software. Demonstrated leadership and team development capabilities. Excellent communication, organizational, and problem-solving skills. Financial acumen with experience in budgeting, forecasting, and cost control. Preferred Qualifications PMP (Project Management Professional) certification OSHA 30 certification Experience with platforms such as Tridium, EcoStructure, or similar Proven success in coaching project managers in forecasting, subcontractor management, manpower planning, and scheduling Ideal Candidate Profile The successful candidate will be a strategic thinker and hands-on leader who thrives in a fast-paced, technology-driven environment. They will have a track record of developing talent, driving operational excellence, and embracing innovation in smart building systems.
    $105k-138k yearly est. 5d ago
  • CGP: Senior FA - Multi Unit Preferred

    Century Group 4.3company rating

    Los Angeles, CA jobs

    Century Group is partnering with a client that is seeking a Senior Financial Analyst to assist their team. Exact compensation may vary based on skills, experience, and location. Expected starting pay rate of $52.00 to $60.00 per hour. Job Responsibilities: Lead the annual budgeting process and provide ongoing financial planning support. Own the profit and loss reporting and ensure accuracy across multiple business units. Develop and maintain three-year and five-year financial forecasts to guide strategic decisions. Analyze large datasets to produce KPIs and actionable insights for leadership. Prepare reports and presentations that summarize financial performance and trends. Requirements: 3+ years of experience in financial analysis, preferably in multi-unit or retail environments. Strong proficiency in SQL for querying and analyzing large data sets. Advanced Excel skills, including pivot tables, VLOOKUP, and complex formulas. Ability to work with manual processes and adapt to evolving systems. Experience handling revenue in the range of $300M+ or similar scale. Qualifications: Bachelor's degree in Finance, Accounting, Economics, or a related field. Prior background in healthcare, dental, or retail industries. Proven ability to manage forecasting for multiple units and long-term planning. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for presenting financial insights to stakeholders. REF #51318 #LI-DD1
    $52-60 hourly 4d ago
  • Sales Marketing Operations Manager

    Maxim Athletic 3.8company rating

    San Diego, CA jobs

    Marketing and Sales Operations Manager About Us Uniforms Express is a leading supplier of custom uniforms, hats, jackets, and apparel for sports teams and organizations nationwide. We're growing fast and looking for a Marketing & Sales Operations Manager to help us scale our marketing and sales processes so every lead becomes a loyal customer. Role Overview You'll be the operational hub between marketing and sales - managing CRM systems, lead flow, reporting, and campaign execution. This role is perfect for someone who loves making things run smoothly, thrives on data, and can turn numbers into actionable insights. What You'll Do Manage and optimize our CRM (Odoo, HubSpot or similar). Run or manage Paid Advertising, SEO, Email, Social Media Campaigns. Evaluate and potentially manage Trade Shows. Evaluate and potentially launch an outside sales rep network nationwide Own lead scoring, routing, and nurturing workflows. Track and analyze KPIs for sales and marketing teams. Build dashboards and reports that guide decisions. Improve processes to shorten sales cycles and boost conversion rates. Maintain and integrate marketing tools/tech stack. What You Bring 3+ years in marketing, sales, or revenue operations. Strong CRM admin skills (Odoo, HubSpot, Salesforce, or similar). Excellent Excel/Google Sheets reporting abilities. Familiarity with marketing automation platforms. Strong organizational and project management skills. Data-driven and detail-oriented approach.
    $91k-120k yearly est. 4d ago
  • Import Operations Manager

    Quick USA, Inc. 4.1company rating

    Torrance, CA jobs

    About the Company We are seeking an experienced and hands-on Import Operations Manager to lead import operations at a logistics organization based in Torrance, California. This role is ideal for a practical leader who can oversee teams while remaining actively involved in day-to-day import operations. About the Role Lead air (approx. 60%) and ocean (approx. 40%) import operations. Maintain visibility and control over the entire import process, from pre-alert through final delivery. Balance people management with approximately 50% hands-on operational involvement. Responsibilities Manage and develop the import operations team, overseeing daily workflows Oversee end-to-end import operations, coordinating with carriers, customs brokers, truckers, and warehouses Ensure full compliance with U.S. Customs and Border Protection (CBP) regulations Provide hands-on support for complex shipments, escalations, and peak-volume periods Serve as a key point of contact for major accounts, including Japanese and U.S.-based clients Monitor operational costs, billing accuracy, and vendor payments Qualifications 10+ years of import operations experience within freight forwarding or logistics 3+ years of management or supervisory experience Strong understanding of the full import logistics flow (beyond customs entry alone) Experience with industrial cargo such as electronics, automotive parts, or machinery preferred Business-level English required; Japanese language skills are a strong plus Proficiency with logistics systems (e.g., CargoWise) and Microsoft Office Required Skills U.S. Customs Broker License (CHB) highly preferred Licensed candidates may be considered for the higher end of the compensation range Pay range and compensation package Salary Range: Approximately $80,000 - $120,000, commensurate with experience and qualifications. Stable, collaborative environment with a hands-on leadership culture and long-term career growth.
    $80k-120k yearly 5d ago
  • Shuttle Bus Operations Manager

    ABM 4.2company rating

    Orlando, FL jobs

    ABM Industries is seeking a reliable and experienced Shuttle Bus Supervisor to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing efficiency. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse.
    $40k-72k yearly est. 7d ago
  • Shuttle Bus Operations Manager

    ABM Industries, Inc. 4.2company rating

    Orlando, FL jobs

    ABM Industries is seeking a reliable and experienced Shuttle Bus Operations Manager to oversee shuttle operations. In this role, youll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing Operations Manager, Operations, Shuttle, Manager, Manufacturing, Property Management
    $40k-72k yearly est. 6d ago
  • General Operator Biscuit/Bakery-2

    Campbell Soup Co 4.3company rating

    Lakeland, FL jobs

    Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance. Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Job Title: Machine Operator Biscuit/ Bakery Shift: 1st (6:00 AM - EOP) BISCUIT 1st (6:00 AM - 6:30 PM) BAKERY (Starting and ending times may vary depending on production) Job Description: Following established procedures and working under supervision, performs a variety of job duties in the BISCUIT production make-up and packaging operations, as needed, to cover call-offs and vacations. In addition, will have packaging and make-up responsibilities in BAKERY. Will work in whichever department is needed based on staffing. Heavy lifting may be required. Must be able to work on short notice. Will have sanitation duties as assigned. Maintain accurate records as required by CTS. Perform other duties assigned by supervisor. Job Functions: 1) Review pertinent information with the previous shift i.e. mechanical issues etc. 2) Performs a variety of job duties in the production make-up and packaging operations, including covering call-offs and vacations 3) Responsible to pack on the line when not operating packaging equipment 4) Will back up and relieve the following positions: Set Up, Bagger/Robotics Op, and Basket Unstacker 5) Responsible for changing over, maintaining, cleaning, and operating equipment 6) Operator Driven Reliability required for changing and adjusting parts (belts, changeover parts) 7) Must be able to perform simple math functions (calculate percentages, addition, subtraction, multiplication, division) 8) Some heavy lifting required 9) Remove trash as necessary 10) Neatly and accurately fill out all necessary documentation (Ex. HACCP - CTS) 11) Maintain a safe neat and clean work area accordance with GMP and good housekeeping practices 12) Communicate with co-workers and supervisors 13) Follow all JSA guidelines Equipment Used: Personal Protective Equipment (JSA's) SIG 2 Pack Wrapper Klockner Cartoner Fallas Case Packer Wexxar Box Maker Trash Receptacles Forklift Belcor Box Maker Laminator House Keeping Equipment Pallet lifts and Jacks Ovens Label Applicator Cardboard Bailer Peerless/Schaffer Mixers Robotics Moisture Analyzer Salt Analyzer Caliper Calculator General Tools (Wrenches, screwdrivers etc.) Scissors Air Hose (Goggles) Utility Knife Carts Bread Slicer Baskets/Dollies Baggers / Robots Basket Denesters Critical Demands of the Job: Rarely 1 - 5% (4.5 min. - 25 min) Occasionally 6 - 33 % (27 min. - 2 hrs.45 min) Frequently 34 - 66 % (3 hrs. - 5 hrs.) Continuously 67 - 100 % (5 hrs - 7.5 hrs) 1) Standing and walking --- Continuously 2) Turning body side to side --- Continuously 3) Lifting product weigh of 50# -- Frequently 4) Lifting product weight of 5# - Frequently 5) Crouching - Occasionally 6) Reach or lift 3# to 10# over shoulder level --- Rarely 8) Push/pull force --- Rarely 9) Forward bending --- Occasionally 10) Visualize --- Continuously Work Conditions: 1) 8-12 Hour shift. Will receive 2 fifteen-minute breaks and one-half hour break when working biscuit. Will receive 3 fifteen-minute breaks and one-half hour break when working in the bakery. Overtime is required. 2) Environment - Noise levels will be minimal to moderate, and temperature will be controlled. Lighting is sufficient. There is a possibility of slippery footing from wet and dry ingredients. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
    $30k-51k yearly est. 6d ago
  • General Operator Biscuit/Bakery-2

    Campbell Soup Company 4.3company rating

    Lakeland, FL jobs

    Following established procedures and working under supervision, performs a variety of job duties in the BISCUIT production make-up and packaging operations, as needed, to cover call-offs and vacations. In addition, will have packaging and make-up res Bakery, Operator, Baker, Operations, Robotics, Manufacturing, Equipment
    $30k-51k yearly est. 6d ago
  • Shuttle Bus Operations Manager

    ABM Industries 4.2company rating

    Orlando, FL jobs

    ABM Industries is seeking a reliable and experienced Shuttle Bus Operations Manager to oversee shuttle operations. In this role, you'll monitor day-to-day route performance, ensure driver compliance, support vehicle operations, and maintain staffing efficiency. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse. **Compensation:** $63k-$65k annual salary (US Dollars). _The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program_ **Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt (*********************************************************************************************************** **Schedule: Must be available for flexible shifts in a 24/7 operation** **Key Responsibilities:** · Lead and support shuttle team members, including drivers and fueler/cleaners · Oversee daily shuttle operations and route performance · Ensure compliance with safety standards and company policies · Conduct quality checks and safety observations · Deliver exceptional customer service to passengers · Assist with onboarding, training, and team development · Maintain accurate reports, time sheets, and daily logs · Address and report performance and disciplinary issues · Collaborate with management, staff, and clients to ensure operational success · Rotate buses efficiently to maintain service levels · Respond promptly to guest inquiries and provide directions · Must be available for flexible shifts in a 24/7 operation **Qualifications:** · High school diploma or equivalent work experience. · Valid CDL Class A or B with Passenger Endorsement (required) with no major traffic violations · 1+ year of related supervisory or transportation experience preferred · Strong customer service skills · Proficiency with Microsoft Office and online systems · Proficient in the English language REQNUMBER: 139376 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
    $63k-65k yearly 6d ago
  • Operations Manager

    at Home Stores LLC 4.5company rating

    Orlando, FL jobs

    $55,000.00yr - $68,750.00yr Operations Manager Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company's business objectives, ensures customer satisfaction, and maximizes sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles and Responsibilities The OM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The OM will recruit, interview, hire, and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as a team member. The OM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The OM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The OM makes employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The OM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The OM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The OM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The OM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The OM adjusts the schedule as needed based on operational needs/objectives. The OM is responsible for managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, provide troubleshooting, team management, while ensuring building, assets, and team member security. The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; actively manages and sets the pace for the unloading and merchandising of new stock, including top stock. Ensures team maintains a neat clean, and safe stockroom and store while stocking and merchandising, and maintaining the safety and security of our Team Members and Customers. The OM manages the store in a manner designed to provide customers with a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink. Addresses Customer concerns in a timely manner. Leads the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. Additional responsibilities as assigned. Open Availability Qualifications and Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. Background Check will be completed. At least 3 years Management/Leadership experience or equivalent At Home experience. At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. #LI-PP1
    $55k-68.8k yearly 6d ago
  • District Manager - Jacksonville, FL

    Divisions Maintenance Group 3.7company rating

    Jacksonville, FL jobs

    Title: District Manager Reports To: Regional Manager Department: Field Salary Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities. What You'll Do: Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district. Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services. Work to build relationships with customers, providers, and technicians in an assigned district. Source, vet, and manage provider and technician base, ensuring quality delivery of services. Must respond with a sense of urgency to escalations and customer requests. Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations. Provide key market information and contribute to DMG's long and short-term strategies. Own RFP initiatives while negotiating with providers to secure target financial goals. Manage district and travel expenses within or below budget. What You Need: Bachelors degree preferred and/or relative experience; HS Diploma or GED required. Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, and Outlook. Embrace technology - experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software. Valid Driver's License; must provide own vehicle. Possess and demonstrate a proactive, entrepreneurial work style; able to work independently. Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection. Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.
    $71k-98k yearly est. 3d ago
  • Operations Manager

    Bradley Dixie Companies 3.6company rating

    Miami, FL jobs

    The ideal candidate for this position will have prior experience in a warehouse environment, a working knowledge of trucking logistics, inventory control, claim processing; and additionally, knowledge of DOT and OSHA regulations. This individual should be effective in prioritizing their daily tasks, have good organizational, interpersonal, and computer skills; and, possess the ability to manage multiple tasks without compromising focus on the needs of the customers. Knowledge and familiarity of the local area and our primary (lumber-related) products would be helpful. Prior experience in a warehouse environment Knowledge of DOT and OSHA-related regulations Management experience Great organizational skills
    $34k-53k yearly est. 6d ago
  • VP of Wellness Operations

    Cal-A-Vie Health Spa 4.4company rating

    Vista, CA jobs

    Cal-a-Vie Health Spa is a world-renowned, award-winning all-inclusive luxury wellness resort located in the scenic hills of North County San Diego. Inspired by the charm and elegance of the French countryside, Cal-a-Vie offers an immersive, transformational retreat that blends personalized wellness, world-class fitness, holistic spa therapies, and Michelin-inspired cuisine. Recognized by Condé Nast Traveler 5 years in a row, Travel + Leisure, Forbes, U.S.A Today & Newsweek, Cal-a-Vie has been named among the Top Destination Spas in the world for multiple years running. From our intimate 32-guest setting to our exceptional 5 to 1 guest-to-staff ratio, we create an unparalleled level of care and service rooted in luxury hospitality. Our mission is to empower every guest to experience profound well-being however that may be for them, and to create a supportive and inspiring workplace where passionate professionals can thrive in their careers. Job Summary The VP of Wellness Operations will lead and enhance the operations of Cal-a-Vie Health Spa. The ideal candidate will oversee the strategic direction and development of our beauty, body, boutique, front desk, housekeeping, Fitness, and guest service departments, ensuring exceptional guest experiences and operational excellence. This role requires a proactive leader who can cultivate a positive working environment while effectively managing staffing, scheduling, operations, and guest satisfaction, including significant time spent with guests and staff. ESSENTIAL FUNCTIONS Operations Management: Support COO in conducting regular staff meetings to ensure all team members are informed about property operations and updates. Develop, implement, and monitor spa business objectives and goals to improve performance and success. Respond to emergencies and major issues involving guests or staff with professionalism and efficiency. Maintain strong relationships with suppliers and service providers to enhance operational effectiveness. Update and enforce guest service guidelines, ensuring adherence across all departments. Attend management meetings and share relevant information with the property team. Ensure compliance with licensing laws, health and safety regulations, and other legal requirements. Oversee daily operations of the spa, fitness, nutrition, and guest services, including front desk and housekeeping, to uphold high standards. Support COO with all departments' operations in COO's absence Delegate responsibilities effectively to ensure consistent and exceptional guest service. Proactively anticipate and address guest needs to ensure the highest level of satisfaction. Engage with guests personally and monitor feedback through surveys to enhance service delivery. Train staff to be empathetic problem solvers, fostering a culture of cooperation and fairness. Create an environment that prioritizes personalized customer service and maximizes guest enjoyment. Host special events and dinners to cultivate community and enhance guest relations. Manage guest correspondence to ensure consistent communication and follow-up. Address guest complaints with care, implementing solutions promptly and effectively. Utilize contact management, scheduling, and timekeeping software proficiently to streamline operations. Guest Service Management: Anticipate, identify, and ensure guest needs are being met in the best possible way Monitor guest satisfaction with personal interaction with the guests, in addition to their comments offered on the guest surveys Guide staff to become caring problem solvers, cooperative, accommodating, and fair Create an operating environment to ensure the highest level of personalized customer service and maximize guest satisfaction Host dinners and other special events as appropriate Maintain a consistent guest correspondence program Handle guest complaints and comments; address problems and troubleshooting Proficient in the operation of the contact management database, scheduling programs, and timekeeping programs Uphold 90% guest satisfaction rate for guest surveys Audit classes and services Team Development Model exemplary professionalism for staff to emulate and inspire. Foster a motivating workplace atmosphere characterized by warmth, sincerity, and fun. Establish clear performance expectations for all managers and their teams. Implement ongoing training programs to uphold service standards and enhance team skills. Develop and review job descriptions and set clear goals for staff performance. Create and uphold independent contractor agreements, ensuring accuracy and compliance. Participate in the hiring, training, and termination processes for department employees. Maintain essential records for the efficient operation of the department and ensure legal compliance with labor laws. Enforce policies and procedures consistently and fairly across all levels of staff. Address and resolve departmental and personnel issues effectively and professionally. Guide and mentor team members in their roles, providing constructive feedback and support. Document all relevant discussions and decisions thoroughly. Coordinate performance reviews for assigned personnel, providing clear evaluations and development opportunities. Ensure adherence to health and safety regulations, reporting any incidents as required. Uphold all responsibilities as outlined in the Cal-a-Vie Employee Manual. POSITION QUALIFICATIONS Education/Certification: Bachelor's Degree in Hospitality Management preferred Knowledge: Knowledge of sales and marketing, food and beverage, and spa operations; Strong guest relations knowledge; Budgeting and revenue knowledge; Basic knowledge of Word, Excel, PowerPoint. Experience: Experience as a Director of Operations, Resort Manager, or Hotel Manager in a leading luxury resort or hotel, including at least five (5) years' experience in a senior management role. Skills/Abilities: Exceptional interpersonal, verbal and written communications skills; well versed in Excel and Word; Strong organizational skills and detail oriented; Ability to understand when confidentiality is necessary; Ability to get along with co-workers and work as a team; Ability to react quickly to resolve problems or conflict; Able to handle high stress in the work environment and turn it into positive energy in the department. Availability: Able to work hours that include weekdays, weekends, nights, and/or holidays.
    $150k-225k yearly est. 2d ago
  • Service Manager

    Bridgestone Americas 4.7company rating

    Sacramento, CA jobs

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $23.69 - $35.54 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $23.7-35.5 hourly 4d ago
  • Licensing Operations Manager

    Ariat International 4.7company rating

    San Leandro, CA jobs

    About the Role The Licensing Operations Manager is a key member of the licensing team, responsible for driving operational excellence and supporting the execution of licensed product initiatives. This role partners closely with internal cross-functional teams and external licensed partners to ensure projects move forward efficiently, accurately, and on time. This position is ideal for someone with strong project management instincts, operational discipline, and a working knowledge of product or merchandising workflows. The work performed in this role directly supports the success and scalability of our licensing business. You'll Make a Difference By Licensing Operations & Project Management Managing day-to-day operations for licensing initiatives, including timelines, deliverables, approvals, and documentation. Owning project tracking across two existing licensed partners, ensuring milestones, calendars, and deliverables are met Serving as the central point of coordination for licensing activities, partner communications, and internal approvals Maintaining licensing calendars, trackers, and dashboards to provide visibility and accountability across projects Cross-Functional Collaboration Partnering closely with Legal, Product, Merchandising, Compliance, Marketing, DTC, and Business Development teams to ensure seamless execution of licensing workflows Acting as a liaison between licensors, licensees, and third-party partners to support alignment and issue resolution Supporting DTC teams with licensed third-party product coordination, timelines, and launch readiness Data, Systems & Process Optimization Maintaining accurate data within licensing databases and systems; ensuring data integrity and version control Generating regular reports and analytics related to license status, compliance, KPIs, and partner performance Assisting in audits, reviews, and compliance checks as needed Identifying opportunities to streamline workflows, improving operational efficiency, and reducing risk Supporting the creation and maintenance of SOPs, checklists, templates, and best practices for licensing operations Vendor & Partner Support Supporting vendor and third-party relationships related to licensing, including regulatory consultants, application portals, and agencies Ensuring consistent application of internal policies and regulatory requirements across all licensing projects Additional Responsibilities Supporting special projects and process improvement initiatives within the licensing department Providing general operational and administrative support as the licensing business continues to grow About You 3+ years of experience in operations, project coordination, or licensing; experience in product-driven or consumer goods environments preferred. Background or working knowledge of product development, merchandising, or retail workflows strongly preferred. Proven project management skills with the ability to manage multiple priorities in a fast-paced environment. Strong organizational skills and high attention to detail. Excellent written and verbal communication skills. Comfortable working cross-functionally and managing external partners. Experience working with regulatory bodies or government agencies is a plus. Self-starter with a proactive, solutions-oriented mindset. Merchandising experience or a strong understanding of product assortment planning, line architecture, and retail or DTC merchandising workflows is a plus. About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The salary range for this position is $85,000 - 95,000 per year. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.
    $85k-95k yearly 5d ago
  • Service Manager

    Bridgestone Americas 4.7company rating

    Bradenton, FL jobs

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.57 - $29.36 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $19.6-29.4 hourly 5d ago
  • Service Manager

    Bridgestone Americas 4.7company rating

    Gainesville, FL jobs

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.54 - $27.81 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $18.5-27.8 hourly 2d ago
  • GM of Enterprise Marketing & Demand Gen

    Hex 3.9company rating

    San Francisco, CA jobs

    A leading data analytics company is seeking a Head of Enterprise Marketing to drive enterprise growth by owning strategy and execution. This high-impact role involves partnering with sales to develop pipeline strategies, lead field marketing efforts, and create integrated campaigns. Candidates should possess 8-12 years of B2B marketing experience, a strong focus on enterprise demand generation, and proven success in driving revenue. This position is hybrid, with options in San Francisco or NYC, offering a competitive salary and benefits package. #J-18808-Ljbffr
    $67k-133k yearly est. 3d ago

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