Gis technician full time jobs - 20 jobs

The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous GIS interns have gained experience using ArcGIS Online, ArcGIS Pro, ArcGIS Field Maps, Canva, CivicPlus, Survey123, Microsoft 365, Python, R, and other software programs on the job. Specific past assignments include: Field mapping at city parks to show trails, amenities, and interpretive sign locations Maintaining an organization's GIS on a daily basis Creating an interactive dashboard, such as a stormwater database or road database Creating an interactive map for public use online, including a map for a township's Open Space Program Updating key maps with current data Providing static maps and images upon request Acquiring and processing new aerial imagery Assisting with ongoing upgrades of a county's ArcGIS Online environment Digitizing maps from physical archive and other duties as assigned Qualifications Students must meet the following requirements: 30 hours of completed college coursework Interest in public service careers GPA 3.0 or higher (preferred) Legally eligible to work in the United States Reliable transportation to and from work Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-7-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.

The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous GIS interns have gained experience using ArcGIS Online, ArcGIS Pro, ArcGIS Field Maps, Canva, CivicPlus, Survey123, Microsoft 365, Python, R, and other software programs on the job. Specific past assignments include: * Field mapping at city parks to show trails, amenities, and interpretive sign locations * Maintaining an organization's GIS on a daily basis * Creating an interactive dashboard, such as a stormwater database or road database * Creating an interactive map for public use online, including a map for a township's Open Space Program * Updating key maps with current data * Providing static maps and images upon request * Acquiring and processing new aerial imagery * Assisting with ongoing upgrades of a county's ArcGIS Online environment * Digitizing maps from physical archive and other duties as assigned Qualifications Students must meet the following requirements: * 30 hours of completed college coursework * Interest in public service careers * GPA 3.0 or higher (preferred) * Legally eligible to work in the United States * Reliable transportation to and from work * Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-7-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.

Responsibilities As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of electronic devices, primarily focusing on laptops, tablets, and smartphones. You will play a crucial role in maintaining, troubleshooting, and optimizing the network infrastructure to meet the business requirements. This is a full time role reporting onsite at our client site in Dayton, OH. Qualifications Experience with troubleshooting Chromebooks and Windows Laptops Experience with resetting passwords Experience with device repair Experience troubleshooting network connectivity issues Experience with Cisco Routers and Switches Experience with performing routine system updates and patches to ensure security and optimal performance The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $40,000-$55,000 annually What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

We have a full-time, direct hire opportunity for an IT Field Technician in Atlanta, GA. The ideal candidate is someone who is self-driven and has strong communication skills. Preventative Maintenance · Performing preventative maintenance through quarterly site visits and analysis of restaurants · Coaching Operations on basic use/care of equipment · Provide Operations and Regional Facility Manager with summary of quarterly visits · Complete 100% of all Preventative Maintenance visits each quarter · Following all Development Department guidelines · Responsive to reactionary needs Administrative Work · Prioritize service requests and handling emergency/escalated calls as needed · Ability to develop vendor relationships as well as with Operations teams · Traveling requirements (Depending on region) · Maintains spare parts inventory in Company vehicle, restocking inventory and order of parts and service portal Self-motivated And Working Independently · Formulating preventative maintenance schedules · Accurate accounting of your work · Strong verbal and written communication skills · Flexible work schedule, hours vary by task, possible weekend or night work when equipment fails The Ideal Candidate Will · Mechanically inclined and provides through troubleshooting remotely in attempt to address minor equipment issues · Demonstrate the ability to manage and coordinate multiple schedules while planning work to facilitate timely achievement of results · Must be able to lift 60lbs · Must have a clean Motor Vehicle Report · Responsible for safe driving requirements as determined by the law · Preferred 3-5 years of equipment experience · On job training is provided

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: As a GIS Specialist, you will support environmental planning and permitting projects with a focus on siting and routing. This will include creating and maintaining constraints databases, providing analysis and GIS support for routing and siting studies, preparing maps and graphics, assisting with state Public Utilities Commission (PUC) siting applications and supporting public outreach efforts. You will assist our GIS team in driving efficiency by improving workflows through data standardization, automation, and tool creation. As such, you must have demonstrated experience with the latest versions of the ESRI product suite. You will also assist with the growth of new and existing client relationships through delivery of quality work. You will be an important member of the Energy Transition team interacting with ecologists, cultural resource specialists, planners, engineers, senior technical experts, and project/program managers as part of an interdisciplinary team. Qualifications & Experience: Required qualifications for the role include: Bachelor's degree in environmental science, Geographic Information Systems (GIS), engineering, biology, ecology, or similar discipline 2+ years of experience as a GIS Specialist in environmental consulting. Associated experience with environmental agencies and departmental roles with commercial entities may be considered equivalent Demonstrated experience in ESRI products including ArcGIS Pro and ArcGIS Online Strong data management skills including creating, editing, converting GIS data following prescribed data management protocol Experience visualizing geographic data for both print and web products Experience task managing and assistant project managing multiple projects at once and working in collaboration with scientists, engineers, archaeologists, and other specialists in developing environmental documents for environmental projects Preferred qualifications: Experience supporting applications for state PUC filings in the Midwestern and Eastern US Experience developing, managing and maintaining web map services and applications (ArcGIS Online, ArcGIS Experience Builder, ArcGIS Field Maps) Familiarity with workflow automation using Model Builder or Python Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $61200 - $91800. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #Hybrid #LI-SP1

Job DescriptionJob Title: IT Technician Company: Virtual Technologies Group (VTG) Reports To: Director, Managed Services Department: Managed Services Travel: Up to 50% Position Type: Full-Time Employee Type: FTE Compensation Range: $40,000 - $50,000 Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview The Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required. Day-To-Day Duties and Responsibilities Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level Work with internal help desk to resolve customer issues after escalation from ticket submission Assist the engineers to install and maintain small to large network infrastructures Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures Diligent and effective communication with clients, sales, and team members Attentive customer service, focused on client satisfaction Assist in making recommendations, plans, and implementation of new technologies that move a client's business forward Attend and engage in team meetings Meet professional development requirements Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy Occasional on-call work is required based on team rotation Minimum Qualifications Associate's degree in information technology or related field Minimum 2 years of customer service/end user support Previous experience or classroom work related to IT field for at least 2 years Hands on or classroom experience with Server 2012/2016/2019 Excellent written and verbal communication skills Familiarity with Office 365/SharePoint Strong troubleshooting and critical thinking skills Preferred Qualifications Certifications CompTIA A+ (baseline) CompTIA Network+ or equivalent networking fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation (for process understanding) Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo) Technical Skills Proficiency in Windows 10/11 support and device configuration Experience supporting Office 365, Teams, Outlook, OneDrive Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting Understanding of Active Directory, user provisioning, and group policies Experience with hardware troubleshooting (laptops, desktops, printers, docks) Skilled in using remote tools (ScreenConnect, TeamViewer, RDP) Familiar with mobile device management (MDM), especially iOS/Android Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication and professional appearance Ability to work independently in the field while staying responsive to dispatch Experience with customer onboarding, new workstation setup, and physical installs Ability to clearly document work in a PSA and maintain real-time ticket updates Why Join Us? At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact ************. Powered by JazzHR aE1XozuiW2

Responsibilities As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of electronic devices, primarily focusing on laptops, tablets, and smartphones. You will play a crucial role in maintaining, troubleshooting, and optimizing the network infrastructure to meet the business requirements. This is a full time role reporting onsite at our client site in Dayton, OH. Qualifications * Experience with troubleshooting Chromebooks and Windows Laptops * Experience with resetting passwords * Experience with device repair * Experience troubleshooting network connectivity issues * Experience with Cisco Routers and Switches * Experience with performing routine system updates and patches to ensure security and optimal performance * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude * We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $40,000-$55,000 annually What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The "Know Your Rights" Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

**Company:** Davey Resource Group, Inc. **Additional Locations:** Ohio **Work Site:** Hybrid **Req ID:** 208301 **The GIS Intern under general supervision will assist the GIS team with collecting, data integration, quality control and project updates to ensure data meets client satisfaction. This intern will utilize ArcGIS tools to update maps, maintain GIS data for power and telecommunication infrastructure.This role demands attention to detail, strong time management, and effective communication skills. This is an GIS Intern summer position and individuals are expected to learn and apply technical information and skills under general supervision.** **Job Duties** + **Utilize ESR tools such as ArcGIS Desktop and ArcPro to complete mapping updates, and maintain Geographic Information System (GIS) data for power distribution and telecommunication infrastructure.** + **Import and integrate GIS data from various sources to enhance project datasets.** + **Review completed tasks to confirm results meet project-specific standards and company guidelines.** + **Maintain the accuracy and integrity of GIS data by performing corrections, conversions, and updates.** + **Review and refine outputs to meet project-specific and organizational standards.** + **Provide regular updates and critical project information to the GIS team and supervisor as needed.** + **Collaborate with the team to resolve project issues and troubleshoot GIS-related challenges.** + **Present technical data and maps to non-technical audiences.** + **Work 40 hours per week as needed to accommodate fluctuating project demands.** + **React safely and appropriately in emergency situations.** + **Report and respond timely and accurately to the supervisor.** + **Participate in employee and professional training events as assigned.** + **Ensure the proper care and maintenance of any equipment and prompt reporting of any issues to the appropriate supervisor or maintenance personnel.** + **Perform other related duties as assigned.** + **Follow all company policies, procedures, and work rules.** **Qualifications** + **Currently enrolled in a GIS, Geography Bachelor's degree program or related field from an accredited college or university. A full time four-year college student, a graduate student, or within one year of graduation date majoring in GIS, Geography or related field.** + **Must have knowledge of computer software such as ArcGIS, QGIS, and AutoCAD** + **A high-school diploma or equivalent required.** + **Perform basic arithmetic computations.** + **Apply understanding to carry out detailed instructions. Identify, address, and resolve problems involving multiple variables and varied situations.** + **Clear and concise written and verbal communication skills.** + **Proficiency in both Microsoft and Google Suite applications.** + **Understanding of geospatial concepts, cartography, and spatial data management.** + **Skilled in data editing, conversion, and integration from multiple sources.** + **Basic knowledge of GIS database structures, including geodatabases and attribute table management.** + **Troubleshooting skills to address technical issues and project challenges.** + **High attention to detail to ensure the accuracy of maps, data, and project deliverables.** + **Understanding of data privacy and security protocols relevant to GIS operations.** + **Proficiency in prioritizing tasks to efficiently complete deliverables.** **Additional Information** **Physical Requirements:** + **Write, type, file, and organize documents and information** + **Observe and respond to visual messages** + **Observe and respond to instructions, messages, and other oral communication.** + **Carry and lift equipment up to 15 pounds in an office environment.** + **Sit at a desk for long periods of time.** **Working Conditions:** + **Noise level and environmental changes in the work environment** + **Varied indoor temperature changes** + **Distractions and Interruptions** **Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.** The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. **Accommodations:** If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. **If you need assistance at any time, please contact us at ************** or at** ******************** . **Employment Type:** Intern **Job Type:** Full Time **Travel Expectations:** Up to 50%

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Company: Davey Resource Group, Inc. Additional Locations: Ohio Work Site: Hybrid The GIS Intern under general supervision will assist the GIS team with collecting, data integration, quality control and project updates to ensure data meets client satisfaction. This intern will utilize ArcGIS tools to update maps, maintain GIS data for power and telecommunication infrastructure.This role demands attention to detail, strong time management, and effective communication skills. This is an GIS Intern summer position and individuals are expected to learn and apply technical information and skills under general supervision. Job Duties Utilize ESR tools such as ArcGIS Desktop and ArcPro to complete mapping updates, and maintain Geographic Information System (GIS) data for power distribution and telecommunication infrastructure. Import and integrate GIS data from various sources to enhance project datasets. Review completed tasks to confirm results meet project-specific standards and company guidelines. Maintain the accuracy and integrity of GIS data by performing corrections, conversions, and updates. Review and refine outputs to meet project-specific and organizational standards. Provide regular updates and critical project information to the GIS team and supervisor as needed. Collaborate with the team to resolve project issues and troubleshoot GIS-related challenges. Present technical data and maps to non-technical audiences. Work 40 hours per week as needed to accommodate fluctuating project demands. React safely and appropriately in emergency situations. Report and respond timely and accurately to the supervisor. Participate in employee and professional training events as assigned. Ensure the proper care and maintenance of any equipment and prompt reporting of any issues to the appropriate supervisor or maintenance personnel. Perform other related duties as assigned. Follow all company policies, procedures, and work rules. Qualifications Currently enrolled in a GIS, Geography Bachelor's degree program or related field from an accredited college or university. A full time four-year college student, a graduate student, or within one year of graduation date majoring in GIS, Geography or related field. Must have knowledge of computer software such as ArcGIS, QGIS, and AutoCAD A high-school diploma or equivalent required. Perform basic arithmetic computations. Apply understanding to carry out detailed instructions. Identify, address, and resolve problems involving multiple variables and varied situations. Clear and concise written and verbal communication skills. Proficiency in both Microsoft and Google Suite applications. Understanding of geospatial concepts, cartography, and spatial data management. Skilled in data editing, conversion, and integration from multiple sources. Basic knowledge of GIS database structures, including geodatabases and attribute table management. Troubleshooting skills to address technical issues and project challenges. High attention to detail to ensure the accuracy of maps, data, and project deliverables. Understanding of data privacy and security protocols relevant to GIS operations. Proficiency in prioritizing tasks to efficiently complete deliverables. Additional Information Physical Requirements: Write, type, file, and organize documents and information Observe and respond to visual messages Observe and respond to instructions, messages, and other oral communication. Carry and lift equipment up to 15 pounds in an office environment. Sit at a desk for long periods of time. Working Conditions: Noise level and environmental changes in the work environment Varied indoor temperature changes Distractions and Interruptions Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at ************** or at ********************. Employment Type: Intern Job Type: Full Time Travel Expectations: Up to 50%

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities * Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools.• Follow documented troubleshooting steps to resolve common hardware, software, and network issues.• Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365.• Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones.• Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation.• Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues.• Perform routine IT tasks such as software installations, printer setup, and workstation configurations.• Follow defined escalation procedures to refer advanced issues to Tier II support.• Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning.• Support IT security initiatives by ensuring compliance with company policies and best practices.• Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications * 1-2 years of experience in an IT support role, helpdesk, or customer service environment.• Basic knowledge of Windows 10/11, iOS, and Android troubleshooting.• Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk.• Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive.• Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately.• Customer service-oriented mindset with a proactive approach to issue resolution.• Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Full-time Description Join the largest independent full-line authorized provider of the industry's top four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. To be successful in this role, the candidate needs to have good technical knowledge, strong communication skills, and the ability to work independently and with a team. This position will provide technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client's service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems. Responsibilities: Set up new user accounts and profiles and handle any password issues. Support the training and roll-out of new applications. Experience fixing printers and scanners. Ability to set up and work with smart boards. Basic knowledge of working with a server and networking. Chrome book repair. Utilize google suite. Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices. Rectify customer issues promptly. Provide excellent communication when working with customer and team members. Escalate complex problems when required. Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system. Working on assigned projects on an as needed basis. Requirements An associate degree or equivalent from a technical school or related work experience is required. Minimum of 1-3 years working in a professional helpdesk environment. A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience. Applicants with CDIA+ or COMPTIA A+ certification is a plus. Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs. Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic. Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player. Must have a clean driving record to include a valid driver's license and proof of insurability. OUR MISSION STATEMENT “Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!” OUR CORE VALUES Own It • Always Deliver • Continually Improving • Innovative • Optimistic These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what's next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford's primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

**Specialty/Competency:** Functional & Industry Technologies **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Esri consulting at PwC, you will focus on utilising Esri's software suite, such as ArcGIS, to analyse, manage, and visualise geographic data. Your work will involve working in fields such as urban planning, environmental management, natural resource exploration, transportation, and other related fields. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Respond effectively to the diverse perspectives, needs, and feelings of others. + Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. + Use critical thinking to break down complex concepts. + Understand the broader objectives of your project or role and how your work fits into the overall strategy. + Develop a deeper understanding of the business context and how it is changing. + Use reflection to develop self awareness, enhance strengths and address development areas. + Interpret data to inform insights and recommendations. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Functional and Industry Technologies team you lead efforts in consulting, designing, and implementing GIS applications-based solutions. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You concentrate on building client relationships, developing a deeper understanding of the business context, and navigating increasingly complex situations to deliver quality work. Responsibilities - Lead consulting, design, and implementation of GIS applications-based solutions - Analyze intricate issues and develop practical solutions - Mentor and guide junior team members - Build and maintain client relationships - Develop a thorough understanding of business contexts - Navigate and manage complex situations to deliver quality work - Uphold rigorous standards in deliverables - Utilize firm methodologies and technology resources effectively What You Must Have - Bachelor's Degree - 5 years of experience What Sets You Apart - Understanding business processes and leveraging GIS application modules - Knowledge of issues in the Power and Utilities Sector - Managing engagements and maintaining project economics - Supervising teams and providing feedback - Designing and supporting business processes in a GIS environment - Understanding GIS Business Solution for utilities - Applying data conversion and GIS configuration - Building trusted client relationships - Providing guidance to less-experienced staff - Professional Engineer (PE), Project Management Professional (PMP), or American Production and Inventory Control Society (APICS) Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

Company: Davey Resource Group, Inc. Additional Locations: Ohio Work Site: Hybrid The GIS Intern under general supervision will assist the GIS team with collecting, data integration, quality control and project updates to ensure data meets client satisfaction. This intern will utilize ArcGIS tools to update maps, maintain GIS data for power and telecommunication infrastructure.This role demands attention to detail, strong time management, and effective communication skills. This is an GIS Intern summer position and individuals are expected to learn and apply technical information and skills under general supervision. Job Duties * Utilize ESR tools such as ArcGIS Desktop and ArcPro to complete mapping updates, and maintain Geographic Information System (GIS) data for power distribution and telecommunication infrastructure. * Import and integrate GIS data from various sources to enhance project datasets. * Review completed tasks to confirm results meet project-specific standards and company guidelines. * Maintain the accuracy and integrity of GIS data by performing corrections, conversions, and updates. * Review and refine outputs to meet project-specific and organizational standards. * Provide regular updates and critical project information to the GIS team and supervisor as needed. * Collaborate with the team to resolve project issues and troubleshoot GIS-related challenges. * Present technical data and maps to non-technical audiences. * Work 40 hours per week as needed to accommodate fluctuating project demands. * React safely and appropriately in emergency situations. * Report and respond timely and accurately to the supervisor. * Participate in employee and professional training events as assigned. * Ensure the proper care and maintenance of any equipment and prompt reporting of any issues to the appropriate supervisor or maintenance personnel. * Perform other related duties as assigned. * Follow all company policies, procedures, and work rules. Qualifications * Currently enrolled in a GIS, Geography Bachelor's degree program or related field from an accredited college or university. A full time four-year college student, a graduate student, or within one year of graduation date majoring in GIS, Geography or related field. * Must have knowledge of computer software such as ArcGIS, QGIS, and AutoCAD * A high-school diploma or equivalent required. * Perform basic arithmetic computations. * Apply understanding to carry out detailed instructions. Identify, address, and resolve problems involving multiple variables and varied situations. * Clear and concise written and verbal communication skills. * Proficiency in both Microsoft and Google Suite applications. * Understanding of geospatial concepts, cartography, and spatial data management. * Skilled in data editing, conversion, and integration from multiple sources. * Basic knowledge of GIS database structures, including geodatabases and attribute table management. * Troubleshooting skills to address technical issues and project challenges. * High attention to detail to ensure the accuracy of maps, data, and project deliverables. * Understanding of data privacy and security protocols relevant to GIS operations. * Proficiency in prioritizing tasks to efficiently complete deliverables. Additional Information Physical Requirements: * Write, type, file, and organize documents and information * Observe and respond to visual messages * Observe and respond to instructions, messages, and other oral communication. * Carry and lift equipment up to 15 pounds in an office environment. * Sit at a desk for long periods of time. Working Conditions: * Noise level and environmental changes in the work environment * Varied indoor temperature changes * Distractions and Interruptions Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at ************** or at ********************. Employment Type: Intern Job Type: Full Time Travel Expectations: Up to 50%

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities * Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools.• Follow documented troubleshooting steps to resolve common hardware, software, and network issues.• Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365.• Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones.• Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation.• Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues.• Perform routine IT tasks such as software installations, printer setup, and workstation configurations.• Follow defined escalation procedures to refer advanced issues to Tier II support.• Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning.• Support IT security initiatives by ensuring compliance with company policies and best practices.• Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications * 1-2 years of experience in an IT support role, helpdesk, or customer service environment.• Basic knowledge of Windows 10/11, iOS, and Android troubleshooting.• Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk.• Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive.• Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately.• Customer service-oriented mindset with a proactive approach to issue resolution.• Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

**Specialty/Competency:** Functional & Industry Technologies **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Esri consulting at PwC, you will focus on utilising Esri's software suite, such as ArcGIS, to analyse, manage, and visualise geographic data. Your work will involve working in fields such as urban planning, environmental management, natural resource exploration, transportation, and other related fields. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Analyse and identify the linkages and interactions between the component parts of an entire system. + Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. + Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. + Develop skills outside your comfort zone, and encourage others to do the same. + Effectively mentor others. + Use the review of work as an opportunity to deepen the expertise of team members. + Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Field Service Operations, Spatial Enablement team you are expected to lead efforts in consulting, designing, and implementing GIS applications-based solutions. As a Manager you are expected to supervise teams to create an atmosphere of trust, seek diverse views to encourage improvement and innovation, and answer questions and provide direction to less-experienced staff. You are also responsible for designing, building, testing, and deploying GIS, understanding the GIS Business Solution for Work Management, Asset Management, and Supply Chain, and leveraging the GIS Integration Framework. Responsibilities - Lead efforts in consulting, designing, and implementing GIS applications-based solutions - Supervise teams to foster a trusting environment - Seek diverse views to encourage improvement and innovation - Provide direction to less-experienced staff - Design, build, test, and deploy GIS solutions - Understand GIS Business Solutions for Work Management, Asset Management, and Supply Chain - Leverage the GIS Integration Framework What You Must Have - Bachelor's Degree - 5 years of experience What Sets You Apart - Participating in the improvement of business processes - Understanding issues in the Power and Utilities Sector - Identifying and addressing client needs - Supervising teams to create an atmosphere of trust - Designing, implementing, and supporting business processes in GIS - Designing, building, testing, and deploying GIS solutions - Understanding GIS Business Solution for Work Management - Utilizing data conversion and GIS configuration - Building collaborative relationships with clients - Master's Degree preferred Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************