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Help Desk - Tier II

Quadrant, Inc.
Information Systems Technician Job in Reston, VA
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Desk Support Specialist
Reston, VA

MUSTS:
Active Secret clearance required
Expereienced Help Desk Support Specialist
3+ Years of related System Administration and/or help desk support experience.
Ability to install software patch
Ability to install hardware drivers
Understanding of basic computer troubleshooting
Experience with data migration
Experience using trouble ticket software
Documentation skills
Ability to install/deploy upgraded OSs and applications
Excellent writing, interpersonal and communication skills
Ability to communicate effectively with team on assigned tasks, expectations, and schedule.
Sharp attention to detail
Organized; time management skills to forecast and stay ahead of deliverables/reporting requirements
Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
Excellent Customer Focus/Satisfaction skills
Security+ cerification is required
Bachelor's degree preferred

DUTIES:
Collaborate with users to resolve application or computer problems as needed
Set ups, administers, troubleshoots, and resolves issues with end user ICAM customers relating to system access and data entry/access issues
Interfaces with the Army Enterprise Service Desk (AESD) personnel on ticket assignment, resolution, and tracking
Provides in-depth troubleshooting and problem analysis with end users
Coordinates with end users regarding installation of software patch version upgrades or with installation of hardware drivers for legacy deployed software
Installs and deploys new PCs, laptops, and tablets including performing data migration, if needed
Informs the Project or Program Manager of potential changes to end user accounts and access
Provides Customer support with excellent customer service
Research future equipment needs and provides data as required
Keeps abreast of any changes in equipment and any new features provided by those assets *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Mid Level
Bachelors Preferred
29d ago
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Help Desk (Top Secret)

Marathon TS
Information Systems Technician Job in Chantilly, VA
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We are looking for a Help Desk Specialist to join our team on a new effort supporting our Federal Government Client in Chantilly, VA.
Junior Level
56d ago
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4.7

UI/UX Specialist

Sky Solutions LLC
Information Systems Technician Job in Chantilly, VA
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of Sky SolutionsAt Sky Solutions, our team of domain and technical experts deliver healthcare, financial services, public sector, and federal sector solutions that change the way they work and connect with their customers.
Mid Level
24d ago
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Help Desk

Government Contractor
Information Systems Technician Job in Reston, VA
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6+ years of overall IT / help desk experience Using the Remedy help desk tool, consistently record customer transactions into a log for further follow-up or analysis Reassign issue(s) to the next level, if he/she is unable to provide accurate, timely information to the client
Mid Level
Bachelors Required
51d ago
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4.8

Cartographer - Geospatial Engineer/Topographer (CONUS/OCONUS)

Bae Systems
Geospatial Engineer Job in McLean, VA
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C2239-GEO-SPI Cartographer - Geospatial Engineer/Topographer (CONUS/OCONUS)
Junior Level
Mid Level
Senior Level
15d ago
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4.7

IT Field Operations Technician

ICS
Information Systems Technician Job, Remote or Endicott, NY
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The IT Field Operations Technician primary responsibilities is to resolve tickets onsite as assigned and planned out by the Dispatcher. IT Field Operations Technician candidate must have the following:Must have 1-3 years' experience in a similar position.Must have Entry Level understanding of business systems and networking.Recommended at least 1 Entry Level certification.
Entry Level
Junior Level
New
3d ago
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4.0

GIS Specialist

Alex-Alternative Experts
GIS Specialist Job in Arlington, VA
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Location: Arlington, VA (Pentagon)
Mid Level
Bachelors Required
New
4d ago
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3.9

100% REMOTE HELP DESK 1

Sundial Software
Information Systems Technician Job, Remote or Madison, WI
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Due to current pandemic the majority of work will be done remotely but may be required to occasionally work in the office in Madison WI to provide adequate in-office coverage.
Junior Level
26d ago
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Help Desk Contractor (Remote)

Enrollmentfuel
Information Systems Technician Job, Remote or Chapel Hill, NC
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OVERVIEWOur busy, growing, client-focused office needs a reliable, well-organized individual to assist the FUEL team with helpdesk issues that arise in our daily work. This individual will be responsible for working with full-time staff and contractors to answer issues and questions that arise with regard to their FUEL technology. This person will also work to build and track inventory of the full-time FUEL team members. Must also ensure maximum uptime and stability in the Company's computer systems and networks in working with our current technology team. The contractor must be able to create a standard set of guidelines for FUEL employees' technology and rally the troops when new training is needed for upgrades and/or systems. This is a Contractor role, up to 15 hours/week.
POSITION OUTCOMEMost Important Service or Result Expected from this Position:Develop organizational procedures and systems for the onboarding of new employees and their technology needs Provide frontline support, and issue triage based upon Company needs Maintain, review, and upgrade, as needed, the basic technology requirements for the Company's team members Work with Systems Administrator to learn the systems and documented processes Maintain an inventory of accessories and computing equipment Utilize ticketing system to support and document any tickets that are submitted, and escalate to the stakeholders as needed Be available during the hours of 8am EST and 5pm EST to help support user technology issues or questions Be available and on call after hours for approximately 5 hours a month Provide superior customer service, externally and internally Represent FUEL in a professional manner at all times REQUIRED SKILLS, TRAITS, AND ABILITIESMinimum Entry Requirements:Bachelor's degree required, Master's degree preferred in information systems or related field Three years' related experience or a combination of education and experience commensurate with the requirements of the position Broad knowledge of current operating systems and virtual technologies Technical knowledge and analytical skills to identify system issues and coordinate an effective resolution Ability to manage multiple projects concurrently and deliver timely, on budget completion of those projects Demonstrated ability to work cooperatively and collaboratively with staff and vendors Demonstrated ability to communicate technical matters effectively with people of varying skills and background Knowledge of Microsoft Office and Windows 10 technologies; Institutional/organizational policies, procedures, and administrative practices in informational technology; higher education experience a plus; Basic finance, accounting, mathematics and programming; Modern office methods, procedures, and equipment, including computer software; Correct English usage, grammar, spelling, punctuation, and vocabulary; Interpersonal skills using tact, patience, and courtesy Ability to Oversee all the FUEL teams' technology and evaluate them according to established goals; Devise and establish IT polices and systems to support the implementation of strategies by upper management; Analyze the business requirements of all functions to determine their technology needs; Purchase efficient and cost-effective technological equipment and software; Identify the need for upgrades, configurations, or new systems and report to upper management; Assist in building relationships with vendors by creating cost-effective contracts; Communicate productively and persuasively utilizing excellent oral, written, and listening skills; Work with and keep confidential information; Develop rapport with coworkers and supervisors; Work under extreme pressure in a demanding environment; Meet deadlines and goals utilizing effective time-management skills; Work proactively to solve problems both independently and within a team; Adapt to changing work demands and priorities; Make decisions and take timely independent action in pursuit of priorities; Prioritize own and team's work and anticipate consequences of actions, potential problems, or opportunities for change; Set and meet realistic deadlines. Forecast changes and communicate current and projected issues.ESSENTIAL FUNCTIONSCoordinate a plan for onboarding new employees with regard to technology Work with current team to resolve any issues that come up with their technology Lead planning and/or implementation of projects Develop IT policies and procedure in coordination with the internal team Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management Assist contractors and staff to ensure deadlines are met Establish standards for technology hardware, software, and communication protocols Other duties as assigned WORK DISTRIBUTION% of Total Working Time AND Work Tasks and Responsibilities:
80% Working with FUEL team to assess and resolve issues and set up new technology with new employees
15% Planning and assessing
5% Staff retreats and planning meetings
PHYSICAL REQUIREMENTSVisual & auditory acuity with speaking and hearing ability sufficient for headset/phone usage and conversations Manual dexterity Able to sit for long periods of time Able to lift and carry 25 pounds or more, on occasion Able to look at computer monitors for extended periods of time The statements made here are not an exhaustive list of duties, responsibilities, and skills required for this position. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of FUEL.

We do not discriminate based on race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), national origin, gender, sexual orientation, age, marital status, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.
Full Time
Mid Level
Masters Preferred
Bachelors Required
11d ago
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4.5

IT Field Operations Technician

Integrated Resources, Inc.
Information Systems Technician Job, Remote or Charleston, SC
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As the IT Field Operations Technician you will serve as the site contact with other technology organizations and vendors and support the local business leadership team and users as the IT site representative.
Junior Level
8d ago
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Tier 2 Help Desk - Career Growth Oriented Company

Our Client
Information Systems Technician Job, Remote or Poway, CA
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URGENT Open position: Help Desk Support - San Diego (Poway area) We work directly with the Leadership team of an IT Solutions company in north San Diego (3 miles from Poway).
Junior Level
19d ago
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UX / UI Specialist (2022-0004)

Acclaim Technical Services
Information Systems Technician Job in McLean, VA
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to join our Infrastructure Technology Division working in McLean, VA.
Mid Level
18d ago
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Help Desk Specialst

Vector Talent Resources, Inc.
Information Systems Technician Job in Vienna, VA
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Vector's Client is seeking a Help Desk Specialist for our US Army contract.
Mid Level
Associate Required
19d ago
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Geospatial Engineer IV

First Division Consulting
Geospatial Engineer Job in Fort Belvoir, VA
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The Geospatial Engineer provides visualization of the battlefield using modern mapping technologies, such as Geographic Information System (GIS) and Global Positioning System (GPS) to map, collect, and analyze geographic data.
Senior Level
Offers Benefits
Bachelors Required
8d ago
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User support specialist/Customer service Rep

Intellipro Group Inc.
Information Systems Technician Job, Remote or Nashville, TN
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Global tech company is looking for user support specialist which is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.
Mid Level
Bachelors Required
New
Easy Apply
1d ago
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3.6

Help Desk Supp Spec Kofax (Remote)

Konica Minolta Business Solutions
Information Systems Technician Job, Remote or Phoenix, AZ
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ECM Help Desk Support Specialist Kofax! The ECM Help Desk Support Specialist Minimum 2 years' experience as a Help Desk Specialist or related role.
Full Time
Junior Level
Offers Benefits
New
5d ago
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AV & IT Service Technician

Metropolitan Interactive
Information Systems Technician Job, Remote or Oxford, CT
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As an Audio Visual & IT Service Technician at Metropolitan Interactive , you will use your communication skills and technical expertise to ensure maximum performance of client systems that support wireless network services, digital signage, data network connectivity, video production and professional audio installations. The AV Service Engineer will be the primary resource for managing or troubleshooting client and audient interactions with systems. This position will be based out of our remote offices, with travel to multiple sites in Connecticut, Massachusetts, and New York Metro areas.


Your day-to-day responsibilities will include the following:

  • Troubleshoot, diagnose, and resolve hardware, software, and network system issues
  • Managing and maintain digital systems supporting client services
  • Respond as audio, video, and broadcast system support for client service requests
  • Track, route problems or requests, and document resolutions
  • Advise service department or system documentation, operation, or troubleshooting
  • Configure and document projects/systems in existing client environments
  • Support of Windows/Linux-based digital signage system to ensure playback functionality
  • Ensure the stability and integrity of network voice, data, video, audio, and wireless-access services,
  • Assist in maintaining, administering internal computer networks and related computing environments including systems software, applications software, hardware, and configurations
  • Deploy and integrate both consumer and professional A/V systems into existing IT infrastructures
  • Support on-site installation of systems by working with client IT organizations or services
  • Troubleshoot and repair IT-based hardware or software and network technology systems that provide broadcast and AV services
  • Configure, deploy, administrate, and maintain broadcast/audio/video/control workstations and servers
  • System administration duties for the IT or AV infrastructure used in a large-scale audiovisual and event production facilities
  • Resolve customer service requests; remote or on-site
  • Support escalation of client issues or requests
  • Participate in rotating remote support for scheduled responsibilities
  • Communicate and collaborate with other members of the service team to resolve complex issues
  • Provide support to integration team working on new projects/jobs site installations

You are someone who has:

  • Experience working remote in or behind live customer and event environments
  • Experience implementing, administrating, and troubleshooting audio/video infrastructure devices
  • Experience managing windows-based workstations, desktops, servers, or vms
  • Experience integrating various AVoverIP solutions; kvm, video transport/streaming, audio-over-IP, etc.
  • Experience in working with non-technical customers or clients of various skill level
  • Ability to remain efficient and organized while handling multiple tasks simultaneously
  • Proficient in cable termination techniques and standards
  • Ability to create accurate client operations guides and documentation for systems
  • Strong computer skills in a Windows and Linux environment
  • Ability to learn new, specialized software
  • Ability to learn new or unfamiliar technology, products using documentation and resources
  • Skilled in ability to prioritize, manage, evaluate, and schedule work in a busy environment

We definitely want to talk to you if you have the following:

  • Knowledge of various video and audio formats or processing

We know you have your choice of roles for your next opportunity. Here's why we think you should choose Metropolitan Interactive:

  • Metropolitan Interactive strives to foster a collaborative, forward-thinking and creative environment. Employees are encouraged to be "figure-outers" and work together as a team. Additionally, Metropolitan Interactive offers competitive employee benefits including a continuing education program, employee discount program, and generous time off.
  • Check out our website HOME - Metropolitan Interactive

About Metropolitan Interactive

Metropolitan Interactive intersects at the convergence of architecture, technology + communication - providing strategic, sustainable cross-channel solutions and scalable platforms that deliver true engagement at every touchpoint. Known as a technology solutions powerhouse, clients often come to Metropolitan Interactive for software and hardware expertise. But, even more often, they discover our ability to solve problems on a much broader level, providing a cohesive strategy that marries technology, marketing, ecommerce, and other services into an integrated scalable platform. Metropolitan interactive is a Women-Owned Business Enterprise, Affirmative-action, Equal opportunity employer with offices in Connecticut, New York, West Virginia, and Nebraska.

Metropolitan Interactive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Metropolitan interactive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Junior Level
24d ago
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Help Desk T1 Retail | REMOTE

RemX
Information Systems Technician Job, Remote or Braselton, GA
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RemX is looking for experienced Help Desk Support Representatives! Title: Help Desk - Retail Support Employment Type: Contract to Hire & Contract Location: Remote | Must live in GA | Must have own equipment (Laptop/Computer, 1 to 2 monitors) Salary: $17.00/hr Schedule: Must be flexible on scheduling.
Full Time
Junior Level
High School Diploma Required
8d ago
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Help Desk Watch Officers (Arlington, VA and Pensacola, FL)

BCMC
Information Systems Technician Job in Arlington, VA
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Arlington, VA and Pensacola, VA
Mid Level
Bachelors Required
59d ago
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ITS (Intelligent Transportation Systems) Technician

Elite Contracting Group
Information Systems Technician Job in Manassas, VA
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Elite Contracting Group is looking for an (Intelligent Transportation System) ITS Technician in our Manassas, VA location to join one of the fastest-growing full-service security and resiliency solution integration companies in Virginia.
Full Time
Junior Level
Offers Benefits
28d ago
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MSP - IT Field/Onsite & Remote Helpdesk System Support Services Technician

Internos Group, LLC
Information Systems Technician Job, Remote or Miami Lakes, FL
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The IT Field/Onsite & Remote Helpdesk System Support Services Technician is responsible for all the onsite and/or remote service and support needs of our customers. Specifically, as it relates to, all of their technology needs, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Mission:

To help our customers' business succeed by delivering outstanding customer service through the management and execution of their service requests.

Main Responsibilities:

Manage and Execute Field and/or Remote Help Desk Service Requests

Customer Service

Maintain Time and Expense up-to-date daily in Connectwise CRM

Maintain Client and Company Documentation

Participate in the On-Call Rotation

Maintain Overall Service Utilization

Stay Up-To-Date on Current\Future Technology

Essential Duties:

IT support relating to technical issues involving Microsoft's core business applications and customer line of business applications.

Troubleshoot infrastructure solutions including routers, switches, remote access solutions, wireless access points, servers, printers, and desktop technologies

Administer hosted and cloud-based solution services including Microsoft Office 365 and its related technologies such as email archiving, encryption, etc. as well as technologies that meet customer requirements.

Ability to analyze existing infrastructure deficiencies and present recommendations for improvement

Knowledge of VOIP based PBX systems and concepts

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Utilize our Remote Management tools to perform work on customer environments and troubleshoot higher-level system alerts

Effective use of troubleshooting tools to quickly resolve issues

System documentation to include system reviews and recommendations

Salary Range:

$35,000 - $60,000 Annual Salary

Requirements

3 to 4+ Years of Industry Experience

Associates Degree in Computer Science, Information Technology, Cybersecurity, or related field or equivalent vocational school, technical training, or military training in a relevant field a plus.

IT Certifications, such as:MicrosoftMOS

MTA

MCSA

CompTIA Fundamentals

A+

Network+

Benefits

We offer a competitive salary and a comprehensive benefits package including:

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation, Sick & Public Holidays)

Life Insurance (Basic, Voluntary & AD&D

Short Term & Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Family Leave (Maternity, Paternity)

Health Advocate

Legal Insurance Plan

Training & Development

Internos is a Drug-Free and Equal Opportunity Employer.

LOCAL candidates only please
Junior Level
Mid Level
Offers Benefits
New
7d ago
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4.7

Team Member, Help Desk

Tractor Supply
Information Systems Technician Job, Remote or Nashville, TN
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As a Help Desk Team Member at Tractor Supply Company, you will be part of a dynamic team that offers Legendary Customer Service every day. Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members' commitment to our Mission and Values. With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all F
Full Time
Junior Level
Offers Benefits
60d+ ago
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IT Coordinator

Ingleside at King Farm
Information Systems Technician Job in Rockville, MD
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We are looking for a dynamic, self-starter Information Technology Coordinator for Ingleside at King Farm to join the Ingleside IT Team.
Junior Level
Mid Level
25d ago
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IT Hardware Field Technician

Fairfax Radiology Centers, LLC
Information Systems Technician Job in Fairfax, VA
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Fairfax Radiology Centers (FRC) Fairfax Radiology Centers requires Influenza and Covid vaccinations, to include the first Covid booster, for all employees
Full Time
Junior Level
Offers Benefits
High School Diploma Required
19d ago
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GIS Specialist

Straughan Environmental Inc.
GIS Specialist Job in College Park, MD
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Straughan is looking for a GIS Specialist to aid in this mission with the duties and responsibilities listed below.
Junior Level
Masters Preferred
Bachelors Required
10d ago
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4.7

GIS Specialist - CTS

Michael Baker International
GIS Specialist Job, Remote or Anchorage, AK
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DESCRIPTION Michael Baker International is seeking an enthusiastic GIS Specialist to join our Alaska team.
Junior Level
Bachelors Required
New
6d ago
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4.7

GIS Specialist - CTS

Michael Baker
GIS Specialist Job, Remote or Anchorage, AK
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DESCRIPTION Michael Baker International is seeking an enthusiastic GIS Specialist to join our Alaska team.
Junior Level
Bachelors Required
New
6d ago
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GIS Specialist

Geosearch, Inc.
GIS Specialist Job, Remote or Fresno, CA
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RETIREMENT: Fresno City Retirement System, is one of the best-funded public systems in the state. The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.
Mid Level
Offers Benefits
Bachelors Required
New
6d ago
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4.0

Help Desk - Tier I&II

Progression Inc.
Information Systems Technician Job in Frederick, MD
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Desk Tier I&II
Fort Detrick, MD

MUST:
Active Secret Clearance is required
Experienced Help Desk Tier I&II
2 - 3+ years of Help Desk Tier I&II experience required
Experience with Windows 10 is required
Experience with MS exchange and Active Directory is required
Experience with creating accounts, distribution list, and troubleshooting user permission
Experience Troubleshoot the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
Experience and ability to collaborate with LAN technicians/network administrators to activate ports, troubleshoot network connectivity
Administer and resolve issues with associated end-user workstation networking software products
Experience supporting third party software applications
Service Desk experience supporting DoD is a plus
Exceptional customer service skills. Able to communicate with Senior Officials
CompTIA Security +CE is a plus
DUTIES:
Provides Service Desk Support to client end-user IT support to the Immediate DoD support for high availability, workstation-based, computer network.
This includes a variety of IT and communications capabilities and a complementary mobility solution, which are fully compliant with the Department of Defense (DoD) standards-based architectures.
Work and lead a team of service desk analysts
Respond to phone, email, trouble ticket, and walk-up requests.
Support Windows 10, mobile, and other technologies.
A fast-paced environment serving high-level executives and VIPs requires exceptional communication and customer relations abilities.
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*
Mid Level
Masters Required
8d ago
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Average Salary For a GIS Technician

Based on recent jobs postings on Zippia, the average salary in the U.S. for a GIS Technician is $48,631 per year or $23 per hour. The highest paying GIS Technician jobs have a salary over $89,000 per year while the lowest paying GIS Technician jobs pay $26,000 per year

Average GIS Technician Salary
$48,000 yearly
$23 hourly
Updated July 4, 2022
$26,000
10 %
$48,000
Median
$89,000
90 %

5 Common Career Paths For a GIS Technician

GIS Specialist

A GIS Specialist plans, develops, and implements systems and databases for storing and accessing geospatial data. They create maps and graphs using GIS software and related equipment.

GIS Analyst

A GIS Analyst is responsible for the development and implementation of geographic information systems. They provide expertise, support, assistance, and guidance to various geographic variables in a specific area.

Engineering Technician

An Engineering Technician's duties vary according to the industry or company, whether mechanical, industrial, civil, agricultural, or more. However, most of the time, the responsibilities often revolve around resolving technical issues, working with and assisting Engineers in building, assembling, designing, gathering and testing data, and conducting more manual activities. Furthermore, Engineering Technicians can specialize and work in various fields after a certain training period, closely mentored or monitored by an engineer or someone with extensive expertise.

Surveyor

A surveyor is responsible for measuring the physical boundaries of a property based on the design documents. Surveyors' duties include determining reference points using special measuring equipment, analyzing land records, evaluating the stability of the property location, verifying data to property agencies and other organizations, responding to the client's inquiries, processing legal property documents, and finalizing boundary lines and maps. A surveyor must have a broad knowledge of the land and property processes, as well as excellent research and analytical skills.

GIS Coordinator

A GIS Coordinator captures, stores, manipulates, analyzes, and manages spatial and geographic data. They supervise a team of staff including programmers, cartographers, data managers, and support specialists.

Illustrated Career Paths For a GIS Technician