**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
+ Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
+ Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
+ For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
+ Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
**_Qualifications_**
+ High school diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized
+ Previous experience working in a remote/work from home setting is preferred
+ Prior experience working with Microsoft Office is preferred
+ Prior experience working with order placement systems and tools preferred
+ Customer service experience in prior healthcare industry preferred
+ Root cause analysis experience preferred
+ Familiarity with call-center phone systems preferred
+ Excellent Phone Skills with a focus on quality
+ Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.75 per hour - $18.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
\#LI-DP1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.8-18.5 hourly 6d ago
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Dietitian
Health Systems Management 4.7
Lexington, NC jobs
Registered Dietitian (RD) Health Systems Management, Inc. (HSM) is a full-service healthcare management organization providing a full range of development, management, and administrative services for dialysis facilities over the past 35 years in Georgia, South Carolina, and North Carolina. HSM has an outstanding reputation in the renal community for providing high quality patient care and encouraging physician input while maintaining efficient business operations. We are currently seeking compassionate, dedicated, and highly motivated Registered Dietitians to join our dialysis team. Responsibilities and Physical Demands: Provides nutrition education to hemodialysis patients. Completes monthly assessments and reviews labs with patients. Rounds with physicians on a weekly basis or as needed. Recommends vitamins, binders, and nutritional supplements. Works closely with interdisciplinary personnel to address nutritional and emotional needs of patients. Monitors patients' weights, adjusting diet and fluid needs. Participates in QAPI, collaboration/teamwork with other Registered Dietitians.Patient-centered/education projects needed. Education Requirements and Position Qualifications:
Bachelor's degree in nutrition or Dietetics required.
Master's degree in nutrition or Dietetics preferred.
Active Dietitian licensure appropriate to the state of practice.
Minimum of 1-year experience with clinical dietetics required (not to include internship); ESRD patients preferred.Must have flexible schedule. Willingness to work a flexible schedule and to fill in when needed.Excellent bedside manner and communication skills.Employee must successfully pass the Ishihara's Color Blind Test.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Extensive Benefits Package to Include:Medical and Prescription Coverage OptionsDentalVisionFlexible Spending AccountShort and Long-Term Disability 401K with Company MatchPaid Time Off - start accruing time on your first day with the company Employee Assistance Program for: Family Resources, Counseling, Financial, and Legal GuidanceFull time position 36 to 40 hours per week No weekends required. Once training is completed availability to work remotely one day per week And more...
HSM, INC maintains a drug-free workplace in accordance with state and federal laws.
Health Systems Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Compensation details: 29-42 Hourly Wage
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$46k-58k yearly est. 4d ago
ACTT Team Leader
Children's Hope Alliance 3.7
Charlotte, NC jobs
** SIGN-ON BONUS $1,500K ** Are you looking for a workplace that values your well-being and supports your family life? Look no further! At Children's Hope Alliance, we believe in creating a supportive and inclusive environment for all our employees. Here are some of the fantastic family-friendly perks we offer:
Parental Leave: We understand the importance of family time. Our generous parental leave policy ensures you can cherish those precious moments with your new addition.
Military Reserve Pay: We proudly support our employees who serve in the military reserves.
Bereavement Leave: In times of loss, we stand by our employees. Our bereavement leave policy provides the time you need to grieve and be with your loved ones.
Work-Life Balance: We believe in a healthy work-life balance. With flexible working hours and remote work options, we help you manage your professional and personal life effectively.
Birthday PTO: Celebrate your special day with a day off on us! Enjoy your birthday with family and friends, making memories that last a lifetime. Apply today and take the first step towards a fulfilling career with us!
SUMMARY:
The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader works in conjunction with the Chief Program Officer, Program Manager, Program Director, and Psychiatric Supervisor to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Child ACT Team, as well as supports the clinical supervision, education, and training of other team members. The Team Leader provides assistance to individuals to maximize their recovery, ensures consumer-directed goal setting, assists both the individual and family served to gain hope and a sense of empowerment, and provides assistance in helping the individuals served become respected and valued members of their family and community. This is a flexible hybrid position, requiring office, home and community-based work.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Plan, implement and manage staffing to ensure required level of service to participants.
Maintains a caseload of at least 4 families; or as otherwise needed for team coverage. Team Lead will meet productivity standards for own caseload; and also hold team members supervised to their productivity standards as well.
Ensure training and clinical supervision is provided within scope of practice. Collaborates with Program Manager and Leadership for internal training needs.
Customer Service Skills: General friendliness, a solution-focused attitude, being responsive and flexible.
Participates in open, direct, solution-focused communication with participants, families and team members.
Collaborate with Program Manager to evaluate utilization and programming to meet financial requirements.
Staff clinical duties could include but are not limited to intake, evaluation, assessment, supervision, side-by-side support, co-facilitation of psycho education groups, co-facilitation of Family Education and Support and case management for individuals and their families. This is done under direct clinical supervision and based on their scope of practice as identified by CHA and individual licensing entities.
Facilitates team/staff meetings to encourage transparency amongst the inter-disciplinary team and provides clinical direction as appropriate.
Monitors participant level of service and treatment provision by the team in accordance with Participant Achievement Agendas.
Monitors the team/staff adherence to clinical documentation and service compliance standards.
Participate in case conferences, team meetings and any other appropriate meetings associated with staffing, safety, and quality assurance.
Assist staff to understand and cooperatively undertake actions to meet individual and family needs that are strength based and family centered.
Work collaboratively with other members of inter-agency programs (MIS, utilization management, HR, finance, development, foster care, leadership and administrative staff) to meet the customer service and clinical needs of participants and families.
Develops and adheres to supervision plans with direct supervisor and supervisees utilizing Leader of Others principles.
Provides input and assists with implementation of electronic solutions utilized on the team (electronic health record, APP, etc.).
Work schedule is primarily weekdays, with some flexibility needed for weeknights, weekends and collaboration with team for holiday coverage.
On call duties as assigned required.
Perform other duties as assigned.
Supervision responsibilities:
Clinical supervision of assigned direct reports on the Child Focused Assertive Community Treatment (ACT) team.
Core Competency: Supervisors
Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.
Measurement: Review of evaluations due during the review period and whether they were completed on time.
Core Competency: Analytical Skills
Therapist demonstrates an ability to review, interpret, and include client assessments in case conceptualization of treatment plan. Includes internal and external CCA's, PCPs, Medical Evaluations, and Psychological Testing.
How will competency be measured? At hire review of staff member's first client admission for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Annual review of 5 client records for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan.
Children's Hope Alliance is an Equal Opportunity Employer
Requirements
QUALIFICATION REQUIREMENTS:
To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
All employees have the following expectations:
Mission: Contribute to and enhance company mission
Organization: Prioritize and plan work responsibilities appropriately
Professional Development: Attend and/or successfully complete all required trainings and meetings
Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
Teamwork: Serve effectively as a team contributor on all assignments
Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
Education and Experience Requirements
Knowledge and at least 3-5 years' experience in the treatment of children with serious emotional disturbance, with a minimum of 2 years post-graduate school experience, preferably in a community-based model of treatment.
Knowledge obtained through completion of a Master degree curriculum in appropriate discipline from accredited institution.
Valid clinical NC license in a human service related field (i.e., Licensed Psychologist, Licensed Psychological Associate, LCSW, LPC / LCMHC, LMFT, Licensed Psychiatric Nurse Practitioner, Psychiatric Clinical Nurse Specialist, etc.) Two years post-licensure preferred.
At least two year's skill and experience in staff management, leadership and clinical supervision.
Skill and experience in delivery of Evidenced-Based Practices.
Skill and experience in group, individual and/or family counseling as appropriate.
Knowledge of state and federal rules and regulations governing confidentiality, 42CFR/HIPAA.
Knowledge of local, state and federal program administration regulations.
Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and encourage positive interactions among staff.
Valid driver's license
Computer skills including but not limited to, Internet access, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of Team Leader.
Successful pre-employment drug screening with negative results required.
Active CPR and First Aid certification required.
Active CPI Certification required or able to attain through CHA provided training
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 30 pounds.
Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
The employee must occasionally travel to different locations in the course of work.
Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.
Salary Description
$59,840-$71,060 per year
$59.8k-71.1k yearly 6d ago
Hybrid Actuarial Lead Director, Self-Insured Analytics
CVS Health Corporation 4.6
Atlanta, GA jobs
A leading healthcare solutions company seeks a Lead Director of Actuarial to oversee and manage a team focused on Machine Readable Files and Hospital Transparency. Responsibilities include conducting analyses, building relationships with health benefit consultants, and evaluating self-insured trends. Candidates should have at least 10 years of experience in actuarial science or data analytics, strong analytical skills, and a Bachelor's degree. The role offers a competitive salary and excellent benefits.
#J-18808-Ljbffr
$110k-135k yearly est. 5d ago
Senior Systems Engineering Lead - ABMS DI Network (Remote)
Leidos 4.7
Arlington, VA jobs
A leading technology solutions company is seeking a Systems Engineering Lead to manage the product lifecycle for an agile development program. The role requires a minimum of Top Secret clearance and extensive relevant experience (BS: 12-15 years; MS: 10-13 years). Key responsibilities include work with the Systems Engineering Lifecycle and documentation of requirements. Strong communication skills and the ability to collaborate across various disciplines are essential. This position offers a competitive salary range between $131,300 and $237,350.
#J-18808-Ljbffr
$131.3k-237.4k yearly 3d ago
Locum Remote Radiologist Needed
All Star Healthcare Solutions 3.8
Durham, NC jobs
All Star Healthcare Solutions is seeking a Radiologist for remote day shift coverage, in North Carolina. Some details include:
Coverage is needed 8a-5p, M-F
Can offer multiple weeks each month
Reads may be outpatient, inpatient and ED-based
Modalities needed include MR, CT, US, plain films, etc&hellip
Volume range: 115-120 studies per shift ( 15 per hour), across a range of modalities
When can you start and what availability can you offer?
All Star Healthcare Solutions benefits:
Malpractice coverage
Paid and coordinated travel services
Competitive pay
Full-service agency
24/7 professional and reliable service
Dedicated, specialty-specific consultants
Member of NALTO
$245k-464k yearly est. 3d ago
Remote Tourism Advisor
Wanderlust Adventures 4.0
Atlanta, GA jobs
Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!
Job Description
Our company is looking for remote Tourism Advisors
!
As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).
You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided.
Responsibilities:
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
Provide exceptional customer service to clients
Maintain relationships with travel partners and vendors
Work well in a group/team setting
Stay up to date on the travel industry and policies
Collect and enter data into our software and maintain client files
Complete required certification within a timely manner
Complete ongoing training with our company and travel partners
Qualifications
Must have a smartphone with reliable internet access
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Must be at least 18 years of age
Must reside in the Unites States
Additional Information
Skills and Requirements:
Must be 18 years of age or older, and be a resident of the United States
Must have a smartphone and/or a computer, with reliable internet access
Must have a smartphone and/or computer, with reliable internet access
Ability to interact, communicate and negotiate effectively
Ability to make travel and event recommendations based on clients interests
Ability to manage time and be organized
Attention to accuracy and detail
Strong verbal and written communication skills
Computer and Internet knowledge
Personal travel experience is not required but will be considered an advantage
$66k-108k yearly est. 60d+ ago
Talent Solutions Partner
FHI 4.4
Savannah, GA jobs
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Talent Solutions Partner for Steel Toe Talent (STT) is a hybrid sales and delivery role responsible for growing client relationships, expanding service utilization, and ensuring exceptional execution of STT's recruiting solutions. This individual is a confident communicator and business developer who understands fast-moving operations and can translate talent needs into actionable recruiting strategies.
They serve as the face of STT in the field-building trust, educating leaders on our offerings, and ensuring every engagement delivers measurable results.
This role blends sales acumen, client management, and hands-on recruiting execution. The ideal candidate is resourceful, relationship-driven, analytical, and excited to evangelize the STT brand.
SUCCESS FACTORS:
We will know the Talent Solutions Partner is successful when these competencies are demonstrated:
Sales & Influence: Able to articulate value, overcome objections, and build credibility quickly.
Operational Understanding: Knows how operations run and how talent impacts performance.
Relationship Builder: Develops trust at all levels-from hiring managers to executives.
Execution & Ownership: Comfortable doing the work, not just managing it.
Communication: Crisp, clear, and confident in both written and verbal formats.
Adaptability: Thrives in fast-paced, ambiguous, growth-focused environments.
Brand Evangelism: Passionate about representing STT as “operators who recruit.”
BEHAVIORAL CHARACTERISTICS:
Attention to detail and ability to follow directions.
Must be able to manage multiple tasks against competing priorities.
Takes ownership of customer needs and goes the extra mile to exceed expectations.
Actively collaborates with other teams to ensure consistent and integrated second-mile service across the organization.
Consistently seeks opportunities to enhance the customer experience and deliver personalized solutions within their team.
Actively solicits feedback and takes appropriate action to resolve issues and create enhancements to improve future experiences.
Demonstrates critical thinking skills related to problem-solving and process improvement.
Operates with high ethical standards and integrity. Exercises confidentiality concerning matters related to FHI associates, corporate information and exhibits a high level of business and personal integrity consistent with FHI's Purpose, Vision, and Values.
High interest in professional success and career.
Demonstrate interest in and understanding of all FHI policies and procedures and other employment issues. Leadership skills and ability to supervise people and production effectively. Availability to travel
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Business Development & Sales Enablement
Represent Steel Toe Talent as a brand ambassador at client sites, industry events, and prospect meetings.
Identify new opportunities within existing accounts and uncover potential prospects through outreach, networking, and field visibility.
Collaborate with the Director of TA & STT to refine proposals, pricing, scopes of work, and solution design.
Lead initial discovery conversations with prospects and translate operational challenges into recommended STT solutions.
Maintain a consistent pipeline of leads and opportunities with accurate tracking and reporting.
Client Relationship Management
Own the client experience for assigned accounts-building strong, trust-based relationships with leaders and stakeholders.
Conduct regular client check-ins, performance reviews, and data-driven updates to ensure satisfaction and alignment.
Proactively identify risks, gaps, and areas for improvement; escalate as needed with recommended solutions.
Serve as the primary point of contact for client deliverables, timelines, expectations, and communication.
Ensure all engagements follow STT processes and maintain a high standard of execution.
Recruiting Execution & Project Delivery
Perform hands-on recruiting support as needed, including sourcing, screening, assessing, and funnel management.
Partner with internal recruiters and hiring leaders to ensure timely, accurate delivery of candidates.
Oversee project launches (including Surge Hiring engagements), traveling onsite to support kickoffs, intake sessions, and alignment meetings.
Monitor KPIs for each engagement (time-to-fill, submittal volume, quality, conversion rates) and communicate insights to clients.
Ensure all candidate pipelines, ATS workflows, and reporting processes align with STT expectations.
Travel & Field Engagement
Travel regularly (up to 40-60%) to client sites for relationship building, intake sessions, operational walk-throughs, and engagement support.
Facilitate onsite brand evangelism-helping clients understand the STT model, offerings, and value.
This job profile is not a comprehensive list of tasks or activities, duties or responsibilities required of the associate. Duties, responsibilities and activities may change at any time at the discretion of management.
PHYSICAL REQUIREMENTS:
Office and Work from Home environment
Required to sit for long periods of time with limited physical exertion required. Use of standard office equipment in typical office environment/conditions.
Must be able to lift up to 20 pounds.
Ability to use close and distance vision to focus on computer screen for the majority of the workday.
Travel up to 60%
QUALIFICATIONS:
Education:
Some College or higher education preferred or equivalent combination of education and experience.
We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a requirement for success in this role.
Experience:
3+ years in recruitment, talent acquisition, or staffing experience (high-volume or operations-focused preferred).
Demonstrated success in client-facing or account management roles.
Strong business acumen with understanding of warehouse, logistics, or operations environments.
Ability to travel frequently and work independently with minimal supervision.
Excellent communication, presentation, and relationship-building skills.
Ability to manage competing priorities while maintaining a high-quality client experience.
Comfortable with data, metrics, and structured processes.
Experience in RPO, workforce solutions, or staffing sales preferred
Background supporting high-volume hiring, surge projects, or multi-site recruiting preferred
Familiarity with CRM tools, ATS systems, and pipeline management preferred
Strong problem-solving and consultative selling skills preferred
Knowledge/Skills:
Strong communication (written and verbal) skills and presentation skills.
Analytical, critical thinking and problem-solving skills.
Ability to effectively give and receive feedback in a professional manner.
Experienced w/ MS Office products (Word, Excel, Outlook)
Excellent communication skills, both written and verbal
High level of organizational skills.
Additional Location:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$56k-80k yearly est. Auto-Apply 6d ago
Analytics QA Tester (Remote)
Vaya Health 3.7
North Carolina jobs
LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.
GENERAL STATEMENT OF JOB
The Analytics QA Tester works independently, as well as with developers and business analysts, to test complex software and Business Intelligence solutions. Develop test plans, participate in peer reviews of software solutions (including code reviews), and assist end-users with user acceptance testing. Responsible for automated regression testing. Work closely with other software developers and analysts to understand what the product is meant to do, to identify issues in design and development, and to provide recommendations for improvements. Analyze and understand complex data sources in order to validate developed applications, Business Intelligence solutions, data warehouses, data visualizations, and extract, transform, and load (ETL) procedures. As a member of an agile development team this position will test new features for functionality and user experience.
ESSENTIAL JOB FUNCTIONS
Work with the Analytics Development Team to test applications and Business Intelligence products during the systems development life cycle (SDLC).
Assist end-users in performing user acceptance testing on developed solutions.
Responsible for designing and implementing test plans and test cases based on product specifications.
Perform post-implementation testing of developed solutions.
Document test plans, test cases, and test results.
KNOWLEDGE OF JOB
Integrity and decision-making skills necessary to work with and protect confidential personal health information
Problem solver, with ability to debug complex processes and applications
Analytical and troubleshooting skills
Experience within an agile development process, creating and using automating acceptance tests, automated test framework, de-bugging tools and analyzing stack traces.
Microsoft Team Foundation Server for work item tracking and source code control is preferred
Experience testing web applications, including the ability to use and understand advanced features of web browsers
Experience testing end-user reports, ETL packages, and data visualizations including the ability to test Microsoft T-SQL procedures
Excellent verbal and written communication skills, ability to articulate ideas clearly
Proven ability to meet development commitments and manage expectations
Desire for constant improvement
Ability to work independently and as a strong team player
Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously
High level of computer literacy with spreadsheets, word processing and database software and business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO and other graphic software).
Extensive development, architecture, and configuration skills in Microsoft SQL Server 2008, 2012, or 2014 including strong SQL development skills (preferably Microsoft T-SQL).
Extensive development, architecture, and configuration skills with the Microsoft .NET framework including development of applications using C# or VB.NET.
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline required and 5 years of experience testing highly complex software applications crossing multiple platforms and diverse technologies.
PHYSICAL REQUIREMENTS
Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
Mental concentration is required in all aspects of work.
RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL.
SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.
DEADLINE FOR APPLICATION: Open until filled.
APPLY: Vaya Health accepts online applications in our Career Center, please visit ******************************************
Vaya Health is an equal opportunity employer.
$54k-67k yearly est. Auto-Apply 60d+ ago
Sr Business Consultant (Remote and Temporary)
Maximus 4.3
Columbus, GA jobs
Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
-You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects.
- Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques.
- Assist in establishing standards for information systems procedures.
- Develop solutions to a variety of complex problems.
- Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses.
- Follow Information Management guiding principles, cost savings, and open system architecture objectives.
Responsibilities:
- Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes.
- Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction.
- Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies.
- Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times.
- Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders.
- Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable.
- Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives.
This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ******************
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
120,000.00
Maximum Salary
$
130,000.00
$94k-123k yearly est. Easy Apply 9d ago
Associate Director , Client Delivery - Clinical Research - Central Labs Services
Labcorp 4.5
Burlington, NC jobs
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.
Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world's largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.
LabCorp is seeking an **Associate Director, Global Client Delivery,** to join our **Central Labs Services** team. In this position, you will be accountable to create, implement and advance the Study Management function's vision and strategy in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics to deliver outstanding customer satisfaction.
The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are:
+ People: Provide an environment where people can build their careers and thrive
+ Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions.
+ Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement.
**This is a remote opportunity and can be located anywhere in the US. Indianapolis metro area preferred.**
**Responsibilities:**
+ Manage and supervise the day-to-day operations of the project management team including but not limited to:
+ Ensure the development of a competent workforce to meet growth plans within budget.
+ Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary.
+ Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate.
+ Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
+ Ensure consistent implementation, use, and review of SOPs.
+ Establish and monitor performance objectives for direct reports and take corrective action where appropriate.
+ Complete thorough, timely and well-documented performance evaluations and interim progress reviews.
+ Lead the study management team tasks related to planning, budgeting, and cross project management team issues.
+ Participate in the Project and Alliance Leadership team to establish strategy and business plans.
+ Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes.
+ Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships.
+ Drive a culture of continuous improvement, quality, and productivity.
+ Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate.
+ Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate.
+ Accountable for the effective management of the study management team budget as appropriate.
+ Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs.
**Minimum Experience Required:**
+ Minimum 5 years of people leadership experience
+ Experience managing a team of up to 20 plus is preferred
+ Excellent written, verbal, and interpersonal skills
+ Demonstrated high degree of initiative and ability to work collaboratively
+ Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment
+ Knowledge of regulatory requirements in clinical or laboratory settings
+ Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment
+ Proven strength in planning, problem solving, and organization
+ Consistent track record of driving continuous improvement and achieving results through leadership
+ Demonstrated ability to interact with, influence and inspire staff at all levels of the organization
+ Inclusive and engaging presentation and communication skills
+ Demonstrated leadership development capabilities
**Minimum Education/Qualifications/Certifications and Licenses Required:**
+ 4-year degree
+ Clinical trial or central laboratory experience in a people leadership role
+ Regulatory experience (GXP)
**Preferred Education:**
+ MBA or master's degree
**Application Window:** closes at the end of the day 1/30/2026
**Pay Range:** 130-160K per annum
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** .
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Job Description
Internship Program Duration: May 18th, 2026- Aug 6th, 2026
Internship Location: Charlotte, NC
Internship Hours: Full-time, 8 AM to 5 PM
WE ARE a family of companies delivering the best in food, hospitality, and support services. As the leading foodservice and support services company in the US, we are known for our great people, great service, and great results. If you've been hungry and away from home, chances are you've tasted our delicious food and experienced our outstanding service. Our 250,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, stadiums, arenas, convention centers, museums, and much more - in all 50 states.
WE BELIEVE that each and every employee plays a key role in our growth, innovation, evolution, and legacy. We know that the next big idea can come from anyone. We encourage developing and attracting diverse talent that differentiates us as a company as we continue to raise the bar in everything we do.
YOU ARE someone that is passionate about developing yourself and those around you. You enjoy being a part of a team that is collaborative, innovative, and driven to succeed. You are inspired to create lasting, memorable experiences for guests. You believe in delivering great service to guests, building strategic partnerships with clients, and continuing to learn and improve each day. You are flexible, adaptable, and are able to act decisively with little or no supervision.
Our Team is currently seeking an Accounting Analyst intern within the Compass Technology Finance department. This is a great opportunity to gain valuable experience and learn from a team with varied strengths. You will be working with vendors and internal customers to research and resolve concerns.
Responsibilities:
Research and escalate billing errors with vendors and Compass Tech Managers
Analyze, compare, and organize data from various sources and vendors
Research backup and support against vendor invoices, purchase orders, and requests
Use SAP system to research invoice status
Create and maintain cost center and employee information on IT equipment
Ensure business spend is with approved vendors
Prepare monthly journal entries, payments, and reconciliations
Research and resolve general ledger account variances
Special projects as assigned
Qualifications:
Pursuing Bachelor's, as a rising Junior or Senior, in Accounting or similar undergraduate program with a minimum GPA of 3.0
Proficient in MS Office skills (Excel, Word, Access)
Requirements:
Demonstrate awareness, understanding, and skills vital to work in a diverse environment
Strong communication and interpersonal skills
Proficiency regarding time and meeting deadlines
Self-directed, proactive, and curious
Curiosity about the hospitality and service industry
Can-do attitude
Attention to detail
Apply to Compass Group today!
Click here to Learn More about the Compass Story
At this time, employment-based visa and permanent residency sponsorship is not currently available for this position.
This is a paid intern position; however, it is not eligible for benefits such as medical, dental, vision, etc.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Back to Search Results
Hybrid APP- Sanger Heart & Vascular Institute- Shelby, NC
Shelby, NC, United States
Shift: Various
Job Type: Regular
Share: mail
$53k-110k yearly est. Auto-Apply 60d+ ago
Revenue Cycle Net Revenue Manager
Inova Health System 4.5
Virginia jobs
Inova Health is looking for a dedicated Net Revenue Manager Lead to join their Revenue Cycle - Financial team. This remote role will be full-time day shift from Monday - Friday, 9:00 a.m. - 5:30 p.m.
We are seeking a Revenue Cycle Net Revenue Manager with a strong background in finance and analytics to drive revenue cycle performance and net revenue optimization. The ideal candidate brings advanced Excel skills, proven experience in financial modeling and reporting, and the ability to translate complex data into actionable insights that support strategy, process improvement, and payer contract success.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules
Revenue Cycle Net Revenue Manager Job Responsibilities:
Creates and enforces work standards, quality measures, and process improvements that are consistent with the organization's goals and objectives. Ensures regulatory compliance with Medicare and state authorities, Generally Accepted Accounting Principles and any external governing authority.
Assures claims are reviewed, corrections are identified/made or resolutions are initiated while ensuring all follow-up claims/actions are submitted via the appropriate medium and with all required attachments.
Maintains knowledge of government regulations, payer requirements, UB-04 standards, information system functionality (i.e. Hospital, clearinghouse, payer), hospital policies/procedures and departmental SRGs.
Evaluates the impact of new or upgrades to existing systems/tools while performing testing of system changes, providing technical/operational support during implementation and evaluating the success of new systems/tools.
Ensures timely/accurate billing, collection, posting, servicing, and/or auditing of the $1.5 billion receivable stream.
Ensures follow-up is completed utilizing TRAC work lists, QMS, or other systems/reports according to department policy/procedure, SRG, or industry best practice standards.
Demonstrates a working knowledge of CareMedic systems, DSS electronic billing systems, Syntellect IVR systems, HealthQuest 2000, QMS, and Premis electronic billing systems.
Provides feedback and training to supervisors and staff. Provides resolution for pended (WIP backlog) claims within allowable timeframes (as defined for appropriate deficiency) and/or ensures billed claims receive timely and appropriate follow up based on established protocol or SRG.
Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
Minimum Qualifications:
Experience: Four years of experience in Revenue Cycle, Clinic Operations, Credentialing, Denials Management and/or HB/PB Operation roles; Two years in leadership roles
Education: Bachelors Degree or lesser educational degree with four additional years of experience
Preferred Qualifications:
Bachelor's degree in Accounting, Finance, or related field preferred; advanced degree or certification a plus.
Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, financial modeling, dashboards).
Proven experience in financial analytics, reporting, budgeting/forecasting, and revenue cycle performance metrics (Net Revenue, AR, Denials, Cash).
Demonstrated ability to support managed care contract strategy, including payer trend analysis, financial modeling, and negotiation support.
Skilled in process improvement, workflow streamlining, and ensuring accuracy, timeliness, and completeness of financial data.
Strong communication and presentation skills with experience translating complex data into actionable insights for leadership.
Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV
$73k-101k yearly est. Auto-Apply 60d+ ago
Health System Performance Analyst
Inova Health System 4.5
Fairfax, VA jobs
Inova Analytics is looking for a dedicated Health System Performance Analyst to join the Team. This remote role will be full-time day-shift from Monday - Friday.
The Health System Performance Analyst provides analytics powered by large, complex data sets from varying sources and ensures data integrity in the maintenance and presentation of information. Works closely with design teams and end-users in navigating analytics platforms and ensuring stakeholders have access to analytics deliverables. Translates requirements from stakeholders into appropriate decision support visualizations, and ensures deliverables are clear and straightforward to understand. Recommends innovative approaches to analytics investigations. Creates ad-hoc and recurring reports through business intelligence applications and develop and present analysis to team and stakeholders. Ensures that deliverables follow the standard definitions, policies, and frameworks set by analytics leadership to ensure the precise and secure delivery of knowledge and information. Assist senior/lead analytics personnel and analytics leadership in the deployment of advanced analytic deliverables. Communicates with stakeholders and ensures effective time management across multiple projects. Develops and fosters internal relationships across the organization.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
Health System Performance Analyst Responsibilities:
Provides analytic and consultative support to a broad spectrum of internal clinical and operational leaders and external business partners.
Provides analytics and consultative decision support in some of the following areas: provider performance & benchmarking; medical practice productivity & benchmarking; provider goal setting & incentive plan design; analytics to support network design, network integrity & referrals management; utilization, cost and claims analytics; analytics to support business dev & growth. Works with senior/lead analytics personnel to develop an understanding in all areas.
Collaborates with colleagues to share knowledge and experience on both the technical and business aspects of the project and consultative work.
Translates requirements from stakeholders into appropriate decision support visualizations. Uses broad experience and technical knowledge to propose solutions to complex business, operations, and clinical problems. Serves as a resource in driving the implementation of the recommended solutions.
Consults and supports in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects.
Creates and/or develops new methods of analysis, database design, and performance measurement or, in some cases, the adaptation of existing solutions to new areas.
Performs modeling of data sources and flows. Ensures that deliverables follow the standard definitions, policies, and frameworks set by analytics leadership to ensure the precise and secure delivery of knowledge and information.
Provides assistance and guidance on the interpretation of raw data, statistical results, or otherwise compiled information, identify follow-up action items, and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, executive leaders and physicians/providers.
Acts as a resource to system analytics, continuous improvement, project management, patient experience, quality, clinical enterprise, service line leadership for the development, definitions, report logic, and process design for all areas of decision support services.
Develops and maintains moderate to extremely complex computer programs using EPIC, EPIC applications, Tableau, Oracle, Excel, and other programs as needed.
Ensures that proper data definitions are defined and data integrity is upheld through all dashboards that are delivered, through continuous review of projects and processes.
Minimum Qualifications:
Education: Bachelor's degree; or Associate's degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required
Experience: 3 years of experience or 2 years of experience and relevant graduate studies
Preferred Qualifications:
Previous experience using Epic preferred.
Previous experience using Tableau or PowerBI preferred.
This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV.
$60k-78k yearly est. Auto-Apply 21h ago
Call Center Specialist
Pulmonary Associates of Richmond 4.6
Richmond, VA jobs
The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.
This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.
Job responsibilities for the Call Center Specialist:
* Answer incoming calls promptly and while demonstrating excellent customer service skills.
* Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
* Schedule patient appointments for pulmonary and sleep
* Obtain and enter accurate demographic information into Allscripts.
* Schedule appointment according to current policies
* Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
* Disseminate patient questions and refills requests via EMR to the MA/provider.
* Provide basic information, guidance, and instructions to callers.
* Distribute consultations and enter MD Coder.
* Complete appointment requests are made online.
* Gather patient records for local hospital systems (Bon Secours and HCA)
* Assist with patient rescheduling as needed.
* Assist with EMR indexing of incoming documents when/if needed.
* Assist with EMR output queue when/if needed.
* Assist with scheduling faxed and electronic new patient referrals.
* Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
* Adhere to HIPAA policies and procedures to protect patient privacy and security.
* Perform other duties as assigned by provider, supervisor, or member of Administration.
Qualifications for the Call Center Specialist:
Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending accounts
* Employee referral program
* Health insurance
* Critical Illness
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
* WEEKLY PAY and more!
Physical / Mental Demands:
* Sitting for long periods of time as well as occasional standing and walking.
* Manual dexterity for using a computer keyboard and office machines.
* Ability to view computer screens for long periods.
* Occasional stress related to workload and physician / patient demands.
Pulmonary Associates of Richmond is an Equal Opportunity Employer.
$27k-32k yearly est. 9d ago
Pathologist
Pathgroup 4.4
Atlanta, GA jobs
PathGroup is seeking an AP/CP Board-Certified or Board-Eligible Pathologist to join our hospital-based practice in Carrollton, Georgia. Candidates based in the metro Atlanta area are welcome to apply. This position can offer a hybrid schedule with on-site coverage in Carrollton the equivalent of two weeks per month and remote work for the remainder. If you're interested in learning more, you can apply to set up a time to speak with our team.
This is a full-time position offers an exciting opportunity to practice high-quality diagnostic medicine in a community-focused healthcare setting, while enjoying the supportive environment and collaboration PathGroup provides across its physician network. Candidates with strong general surgical pathology and clinical pathology skills are encouraged to apply.
Visa Sponsorship:
This position is eligible for J-1 and H-1B visa sponsorship, if needed.
Highlights:
Practice within a well-established regional healthcare system
Digitized practice
No autopsy requirement
Access to subspecialty expertise and digital pathology support
Opportunities for leadership and quality improvement involvement
About The Practice:
High-volume CAP-accredited laboratory supporting a 201-bed acute care hospital
Diverse case mix including general surgical pathology, oncology, and subspecialty cases
Active tumor boards, multidisciplinary collaborations, and academic-style engagement opportunities
Support for laboratory management and quality initiatives
About Carrollton, GA:
Charming city located approximately 45 miles west of Atlanta, offering a blend of small-town atmosphere and modern amenities
Thriving arts scene, historic downtown, and diverse dining options
Home to the University of West Georgia, providing educational and cultural opportunities
Abundant outdoor recreation with parks, trails, and nearby lakes
Affordable cost of living with a range of housing options
Why PathGroup?
Largest Independent Private Pathology Group in the U.S. - Join a well-established, physician-led organization with a reputation for excellence.
Physician-Led Decision-Making - Your voice matters in shaping clinical practice and organizational direction.
Collaborative & Supportive Culture - Work in an environment where teamwork is valued, knowledge is shared, and expert pathologists across every subspecialty support one another.
Innovative Digital Pathology - Leverage cutting-edge technology for efficiency and advanced diagnostic abilities.
Work-Life Balance - Receive the support you need to maintain a fulfilling career and personal life, with generous PTO included.
Growth & Development - Take advantage of professional development opportunities, training expansion, project collaboration, and other academic-style professional activities.
Competitive Compensation & Benefits - Receive a competitive salary, malpractice coverage (including tail), full benefits, and a 401(k) Safe Harbor Plan.
Key Responsibilities:
General surgical pathology and cytopathology sign-out
Frozen section and intraoperative consultation
Clinical pathology oversight and laboratory quality improvement
Participation in tumor boards and interdisciplinary clinical discussions
$31k-61k yearly est. 2d ago
Director Records Management
Sentara Healthcare 4.9
Virginia Beach, VA jobs
City/State Virginia Beach, VA Work Shift First (Days) The Director of Records Management leads the organization's enterprise-wide approach to records governance, overseeing the systems and standards that ensure documents are properly stored, organized, maintained, and securely disposed of. The role focuses on strengthening compliance, improving accessibility, and advancing technology solutions that support efficient and compliant recordkeeping practices. This position plays a key part in reducing risk and promoting consistent information management across all business units.
The Director of Records Management leads the organization's enterprise-wide approach to records governance, overseeing the systems and standards that ensure documents are properly stored, organized, maintained, and securely disposed of. The role focuses on strengthening compliance, improving accessibility, and advancing technology solutions that support efficient and compliant recordkeeping practices. This position plays a key part in reducing risk and promoting consistent information management across all business units.
Key Responsibilities
* Manage/support the development, implementation, and maintenance of records management policies and procedures.
* Develop and provide training and guidance to staff on records management practices, policies, and tools.
* Assist business departments in creating systems that allow for accurate categorization, filing, and indexing of records for easy retrieval.
* Perform regular audits of records to ensure compliance with legal, regulatory, and organizational standards for maintenance, retention, and destruction.
* Provide support for the preparation, transfer, and storage of records, ensuring proper documentation is maintained throughout the process.
* Support the identification and retention of records in accordance with applicable organizational retention schedules.
* Support implementation of electronic records management systems and other technology solutions.
* Respond to internal and external inquiries related to records and information retrieval, in conjunction with other internal departments, as appropriate.
* Ensure that records that have reached a destruction point are disposed of in a secure manner.
* Prepare reports and summaries related to records management activities as required.
Education
* Bachelor's degree (Required)
Experience
* 7 years of document control, records management or similar experience
* Experience in matrixed or direct leadership roles requiring strong collaboration.
Benefits: Caring For Your Family and Your Career
* Medical, Dental, Vision plans
* Adoption, Fertility and Surrogacy Reimbursement up to $10,000
* Paid Time Off and Sick Leave
* Paid Parental & Family Caregiver Leave
* Emergency Backup Care
* Long-Term, Short-Term Disability, and Critical Illness plans
* Life Insurance
* 401k/403B with Employer Match
* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
* Student Debt Pay Down - $10,000
* Reimbursement for certifications and free access to complete CEUs and professional development
* Pet Insurance
* Legal Resources Plan
* Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$61k-122k yearly est. Auto-Apply 3d ago
Member & Recipient Services Clinician (Sun-Wed, Remote NC)
Vaya Health 3.7
North Carolina jobs
LOCATION: Remote - this is a home based, virtual position. This person must reside in North Carolina or within 40 miles of the NC border.
Work Schedule: Sunday - Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year.
GENERAL STATEMENT OF JOB
This position is within the Member and Recipient Services Department at Vaya Health. The Member and Recipient Services Clinician is responsible for providing an array of functions to assist consumers in receiving clinically appropriate assessments and services. Telephone calls come to the unit via a 1-800 number from members, recipients, families, agencies, organizations, professionals and others within Vaya's catchment area. The Behavioral Health Crisis service line operates 24 hours per day, seven days per week, 365 days per year and the employee is subject to working holidays and holiday rotation as deemed necessary by the business.
The primary purpose of the position is to provide telephone screening and triage for callers and families who are seeking mental health, substance abuse, or developmental disability services. The unit assesses the nature of the caller's situation, determines the urgency of the caller's need, and makes a referral to the most appropriate service available based on the caller's location and insurance plan.
Duties include linking callers to needed services within clinically appropriate time frames, including telephonic clinical triage and referral which includes a determination of need for urgent or emergent services. In addition to providing clinical support the position will also directly handle any telephonic requests for services at times of heavy call volume.
The employee works productively and efficiently with a wide variety of consumers, families, agencies, professionals, law enforcement and others in the community. Callers may be in distress or in emergency or crisis situations requiring speedy assessment and intervention. Some callers are at risk to harm themselves or others and this risk must be accurately assessed. The high volume of calls requires the employee to balance the need to do a careful and accurate telephone assessment of the consumer's need and situation, with the need to be efficient in the use of time to complete the screening and triage interaction. The employee develops and maintains the knowledge and skills necessary to accurately assess and refer consumers from all disability areas, and also maintains a good working knowledge of resources available throughout Vaya's entire catchment area.
Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.
ESSENTIAL JOB FUNCTIONS
Handle telephonic requests for services, respond to member and recipient calls, and provide requested information:
Member and Recipient Svcs Clinician perform clinical screening, triage and referral to callers needing services, answer and provide disposition to service request calls at times of heavy call volume, and handle crisis calls in the Member and Recipient Services Call Center. Member and Recipient Svcs Clinicians triage calls for urgency and facilitate access to crisis services when risk indicators are present. Where safety is at risk, the employee initiates immediate intervention via law enforcement or emergency medical assistance. Member and Recipient Svcs Clinicians will provide information and educate callers about the involuntary commitment process, as appropriate based on assessment of risk.
The employee provides brief crisis interventions and/or support when indicated to facilitate the assessment process, encourages compliance, addresses safety issues, etc. Clinical functions are performed by the Member and Recipient Services Clinicians.
Member & Recipient Svcs Clinician will inquire about the caller's needs, determine clinical urgency, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards.
The Member & Recipient Svcs Clinician will inform a Member Services Manager and/or appropriate Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution.
For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Clinician shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS.
This position requires a high degree of communication skills and professionalism with various parties- members, recipients, providers, vendors, community organizations, legal guardians, and more. The Member and Recipient Svcs Clinician will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage.
Documentation in the electronic information system:
The Member & Recipient Svcs Clinician completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Clinician will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call.
Specialized projects and reviews:
The Member & Recipient Svcs Clinician will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services.
Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. This will require exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts. Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.
Mastery of utilization review principles to resume continuity of care and clinical evaluations as needed for appropriate provision of intensive, crisis services and other levels of care to ensure linkage to correct services;
Knowledge of documentation and clinical protocols for utilization purposes.
Knowledge of linage, authorization and level of care determinations, assisting providers with creative problem solving to suggest alternative approaches to care.
Clinical knowledge of managed systems of mental health and substance abuse. Knowledge of managed behavioral care practices.
Ability to collaborate with providers and other agencies.
Clinical knowledge of mental health and substance abuse treatment as a basis for clinical triage and referral decisions
Comprehensive knowledge of resources and the ability to use a personal workstation.
Knowledge of databases and data entry is essential. A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse, or intellectual/ developmental disabilities services are essential. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations, and policies that govern MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary.
Other skills or abilities require are as follows:
Knowledge of behavioral health principles, techniques, and practices, and their applications to complex treatment and service provision.
Considerable knowledge of person-centered and recovery philosophies.
Familiarity with mental health, developmental disability and substance abuse disorders.
The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift.
The ability to work responsibility and effectively with others for a timely resolution of the caller's needs.
The ability to interact professionally and effectively with persons who are upset and who disagree.
Knowledge of the laws, regulations, and policies which govern human services and utilization management.
The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently.
The ability to utilize complex telephone and computer systems, and to read and document information electronically.
EDUCATION & EXPERIENCE REQUIREMENTS
Master's degree in a Human Services field (such as Psychology, Social Work, etc.) and at least two (2) years of post-degree-progressive experience providing services in the population served
OR
graduation from a State accredited school of nursing and two years of experience in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform the work; or an equivalent combination of education and experience.
Must possess a current and valid professional license or certificate in North Carolina; or possess a current and valid license or certificate from another state or be certified by the national accrediting body appropriate to their profession. (URAC HCC 5)
Experience in the public mental health field and a thorough understanding of the services available in the catchment area is highly desired due to the complexity of the work of the organization. Prior experience in a Call Center environment in Behavioral Healthcare would be valuable for this employee.
A degree alone does not prepare an applicant for this position. Experience providing mental health or substance abuse services are essential.
No experience can be substituted for the formal degree.
Licensure/Certification Required:
Must possess a current, active, unrestricted professional license or certification from North Carolina in a Human Services field (such as Psychology, Social Work, Counseling, Marriage and Family Therapy, Addictions, etc.). Acceptable licenses include Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Addictions Specialist (LCAS), Doctor of Psychology (Psy. D.), PhD. Psychologist, Licensed Marriage and Family Therapist (LMFT) or Licensed Psychological Associate (LPA). For RN candidates, the employee must have a current, active, unrestricted professional license to practice as a registered Nurse in North Carolina by the NC Board of Nursing.
PHYSICAL REQUIREMENTS
Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.
SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.
DEADLINE FOR APPLICATION: Open Until Filled
APPLY: Vaya Health accepts online applications in our Career Center, please visit ******************************************
Vaya Health is an equal opportunity employer.
WORK SCHEDULE: Sunday -Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year.
$30k-38k yearly est. Auto-Apply 60d+ ago
Nutritionist / Dietitian PRN, Flat Fee Per Visit (Local Applicants)
Gastroenterology Atlanta LLC 4.7
Roswell, GA jobs
Job DescriptionBenefits:
Flexible schedule
Are you passionate about helping people feel their best through nutrition? Do you want to work in a fun, supportive environment where your expertise is valuedand your schedule is flexible? Were looking for a Nutritionist or Registered Dietitian (RD/RDN) to join our gastroenterology and wellness team as an independent contractor.
This is a part-time, PRN role with per-visit pay and mostly remote work. Youll need to be local for in-office meetings, trainings, events, or consultsbut the rest is flexible and can be done from wherever you work best.
Why Youll Love Working With Us:
Flexible schedulingwork when it fits your life
Fun, collaborative, and supportive team environment
Opportunity to grow your practice as the clinic grows
Paid per-visit flat fee
What Youll Do:
Provide personalized nutrition counseling for GI conditions, nutrient deficiencies, and weight management
Guide patients through medical diets prescribed by our providers (low FODMAP, gluten-free, elimination diets, etc.)
Recommend vitamins and supplements as appropriate
Conduct virtual visits and document care
Lead a planned patient education curriculum and help create engaging nutrition content
Lead one-on-one coaching following our system
Work colloboratively with the physician and clinical staff for an integrative approach
Who You Are:
A current RD/RDN or licensed Nutritionist
Experienced with GI nutrition, medical diets, or patient coaching
Supportive, approachable, and excellent at communicating complex info simply
Comfortable with Zoom and telehealth platforms
Position Details:
Status: 1099 Independent Contractor
Pay: Flat per-visit fee, based on appointment length and hourly pay
Flat fee includes prep, documentation, and admin timeyour pay is the same regardless of charting time
Hourly Rate: $45$65/hour (negotiable based on experience and flexibility)
Schedule: PRN with potential for more hours as clinic grows
Join a patient-centered medical team focused on gut health, nutrition, and overall wellnessand have fun while doing it!
Flexible work from home options available.