Customer Service Senior Analyst Hybrid
Remote or Tampa, FL job
The Customer Service Senior Analyst is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
Responsibilities:
Develop end-to-end service and process improvement plan to support improved quality service for High Intensity clients. Deliver global consistency in appearance as well as processing; ensure internal hands-off are invisible to customers. Identify potential enablers/barriers to success
Drive team to deliver against improved customer satisfaction scores, key performance and productivity indicators/metrics
Oversee the resolution of client inquires, complaints, and issues related to our online banking platforms, ensuring timely and effective outcomes.
Interface internal counterparts and business partners to ensure transfer of best service practices.
Be both and advocate and responsible for the customer's voice inside of Citi. Oversee the roadmap for a successful relationship with a client by understanding the clients service needs and gaps in delivery
Manage and monitor client satisfaction levels through Scorecards, Standard reviews, client at risk calls, and service call monitoring. Perform periodic client service reviews and needs analysis with other TTS business partners.
Client support will include coordinating and organizing education and training where needed by internal and external clients. Partner with product and sales and appropriate management both regionally and global on service levels, issues and improvements that will support building strong client relationships. This will include focus on increasing client use of technology for self-servicing where it is available. In addition, the Service Manager may support and contribute to new business proposal as needed.
Establish, provide input, and track operational metrics and service Delivery requirements to achieve business goals. Participate in communication sessions with local, regional and global constituents to drive Client satisfaction.
Taking regional ownership of client servicing issues and facilitating their resolution; engaging Citi business partners, leading the Client Experience team in focusing on issues and identifying opportunities to further differentiate Citi as an industry-leading service provider.
Maintaining a detailed understanding of the client's profile, managing adherence to agreed service levels and leading regular service reviews to ensure client satisfaction.
Establishing, providing input, and tracking operational metrics and service level requirements to achieve business goals Managing our internal Client at Risk process and supporting escalation resolution
Qualifications:
5-8 years of relevant experience
Intermediate to senior level experience in a related role
Proficient project management skills
Influencing and relationship management skills
Ability to work under pressure, manage multiple tasks, prioritize and manage time effectively
Deep Knowledge of TTS products
Familiarity with banking systems (e.g. SWIFT)
Knowledge of payment methods (e.g. ACH and wire transfer)
Strategic Planning
Very good knowledge of risk, compliance, corporate policies, and procedures
Strong at process improvement skills; Proficient in workflow analysis, process and systems or analytical thinking.
Excellent written and oral communication skills and effective in working cross functionally
Fluency in English (written and verbal); Spanish and/or Portuguese is a plus
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Customer Service
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Job Family:
Institutional Customer Service
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Full Time Salary Range:
$70,720.00 - $106,080.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Dec 01, 2025
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Auto-ApplyVP SBL Business Development Officer I (Remote)
Remote or Austin, TX job
and can be located anywhere in the U.S.A.***
Originate business for the bank suitable for loan generation of Small Business Administration 7a, Express, 504 and USDA loans. Gather applications, perform financial analysis of required cash flow, and present the package within credit policy requirements. Directly interact with and manage client relationships.
Responsibilities
Essential Functions
Generates new Small Business Administration (SBA), Express, 504, and USDA loans from small business clients in accordance with established annual goals and objectives. Originates new paid and non-paid referrals and face-to-face contacts.
Identifies main client groups and audiences, determine the best way to communicate information to them, and develop and implement a communication plan.
Manages client relationship on originated loans through closing. Makes periodic site visits to clients, within defined market region, to assist Portfolio Management Group and to provide compliance with Annual Review Documentation from borrowers. Cross-sells bank services to existing loan relationships and manage relationships.
Pre-screens loans with knowledge of SBA and USDA for proper structure, conformity, and eligibility with respect to the applicable loan program. Follows up on any exceptions or account matters.
Gathers complete underwriting packages, and present for acceptance Commitment Letter with clients. Assists team with obtaining from clients the documentation required to close the transaction.
Works with Small Business Lending division on all loan submissions, presentations and qualification matters. Manages client relationship and expectations of new accounts by taking loan applications, attending closings and providing customer service. Works with borrower/applicant to facilitate convert loan opportunities. Acts as primary liaison with the client and handle any issues/problems. Participates Loan Committee presentations.
Participates in community and business functions/groups to provide a positive image for the bank within the region's marketplace. Establish referral contacts within the community. Maintains strong working relationships with referral contacts. Educates clients of advantages and create brand recognition in the market. Attends local SBA functions to establish Banks presence and cultivate CDC relationships.
Perform other duties as assigned.
Qualifications
Education/Experience Requirements
Undergraduate degree in a related field or an equivalent combination of training and experience.
Five years Marketing, sales, and business development experience, including two years Finance/Lending background.
Preferred Requirements
Demonstrated prior business success in Small Business Administration Lending/Sales.
Excellent verbal, written, and interpersonal communication skills.
A team player able to work effectively in a team fostered, multi-tasking environment.
Proficient in Microsoft Office suite, e.g. Excel, Word, Outlook.
Strong working knowledge of financial analysis including: cash flow, balance sheet, financial ratios, industry analysis, audit, etc.
No travel required.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Salary Range: $95,000 - $115,000 Plus Incentive
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Working at The Bancorp Bank, N.A. and Benefits Information: *********************************************
Company Culture & Background Screening
Company Culture at The Bancorp Bank: ***************************************************
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
#LI-CB1
#LI-Remote
#BancorpRemote
Auto-ApplyFraud Servicing Specialist - Contact Center (Hybrid) - Starting at $20.05/HR
Remote or OFallon, MO job
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.
**Responsibilities:**
+ Perform investigation of potential fraud activity on existing credit card accounts.
+ Respond to inbound client inquiries and assist with specific service-related requests and concerns
+ Provide solutions to client issues through the usage of all available resources under limited supervision
+ Complete assigned tasks in an accurate and timely manner
+ Consistently achieve individual and team performance targets
+ Contact card members to verify charges and recent activity to identify any potential fraud
+ Ensure a positive customer experience while
+ Determine specific verification procedures to be used in processing customer's information
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
**Qualifications:**
+ Minimum 1 year of customer service experience
+ Ability to process both inbound and outbound client calls
+ High attention to detail with the ability to interpret data and organize information
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education:**
+ High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
***Resume Required to Be Considered for Interview.***
\#CustomerSupport
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**Job Family Group:**
Operations - Services
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**Job Family:**
Fraud Operations
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**Time Type:**
Full time
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**Primary Location:**
Ofallon Missouri United States
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**Primary Location Full Time Salary Range:**
$41,600.00 - $53,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
**Most Relevant Skills**
Please see the requirements listed above.
------------------------------------------------------
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
**Anticipated Posting Close Date:**
Dec 10, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._
_View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Corporate Recruiter I (Hybrid)
Remote or Sioux Falls, SD job
Work Arrangement:
***After the initial training period, this is a hybrid role, working onsite in Sioux Falls, SD office.***
The Corporate Recruiter I will be responsible to execute full life cycle recruiting activities in order to attract key talent in line with corporate objectives. Creates and posts open positions for The Bancorp, recruits and interviews candidates with a focus on filling positions in a timely cost-effective way, while ensuring a high level of client support. This role provides relationship management and strategic talent acquisition advice to managers, as well as HR business partners. In addition, will have the opportunity to participate in strategic, high-impact projects and initiatives related to the talent acquisition function.
Responsibilities Essential Functions
Responsible for effectively and efficiently recruiting for and managing all allocated assigned requisitions.
Establishes search strategies, manage intake meetings, screening, interviewing, leading debrief meetings and the development /negotiations of offers.
Required to not only fulfill the day-to-day duties of recruitment full life cycle delivery but will also proactively participate in process improvement efforts and special recruitment projects.
Proactively engages in direct sourcing to build strong recruiting networks and continuously develop innovative and creative strategies to source talent and promote The Bancorp brand.
Serves as a role model and advocate for equality and inclusion by actively identifying candidate pools and constructively challenging bias when encountered.
Assures job descriptions are updated and current, reflecting essential functions and requirements of each position being recruited.
Ensures that all documentation related to hires are thorough, properly maintained, and aligned with established hiring requirements.
Works collaboratively with the Talent Acquisition team to develop and maintain recruitment processes that are consistent, reliable, and scalable, ensuring a uniform experience across client functions.
Establishes, maintains relationships, and negotiates rates with third party temporary and recruitment agencies used by the organization as needed.
Performs other duties as assigned.
Qualifications
Education/Experience Requirements:
An undergraduate degree in a related field or an equivalent combination of training and experience.
A minimum of 3-5 years directly related recruitment experience.
Preferred Qualifications:
Strong working knowledge of all applicable employment laws and regulations.
Ability to work with urgency and to meet deadlines.
Excellent verbal, written, and interpersonal communication skills.
A team player able to work effectively in a team fostered, multi-tasking environment.
Ability to prioritize and organize work.
Up to 25% travel required.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: *********************************************
Company Culture & Background Screening
Company Culture at The Bancorp Bank: ***************************************************
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
#LI-Hybrid
#LI-PJ1
Auto-ApplyEPIC REPORT WRITER - Remote
Remote or Virginia job
About us
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities.
Role and Responsibilities
Handle day-to-day inpatient tickets.
Manage requests for inpatient materials data.
Build dashboards and components for the inpatient project; must be able to start quickly as build is imminent.
Possess inpatient workflow knowledge to work independently without a steep learning curve.
Experience with Epic, preferably an Epic Boost resource for faster onboarding and familiarity with system functions.
Strong SQL writing skills, specifically for dashboards and components; must be able to use Transact-SQL.
ServiceNow experience is preferred but not required.
Epic certification in inpatient (Cogito) and clinical data model, or respective previous inpatient data model certification.
Ability to attend meetings in the employee's place and begin building immediately, with minimal need for micromanagement.
Auto-ApplyProject Management Office Department Head - VP
Remote or Lincoln, NE job
Job Description
The PMO Department Head- VP is a strategic leader responsible for overseeing the organization's project management, business analysis, and software quality assurance functions. The role is accountable for ensuring that organizational projects align with business goals and deliver maximum value. The PMO - VP sets the tone for project governance, fosters a culture of high performance, and drives continuous improvement in project delivery across the organization.
This role is eligible for hybrid work from home opportunity under the work from home guidelines up to three day per week upon completion of onboarding.
Essential Functions:
Strategic Leadership & Organizational Alignment
Lead the project management, business analysis and quality assurance functions to drive successful project outcomes.
Facilitate the alignment of project initiatives with strategic business goals, resource allocation, and risk appetite.
Establish processes for project intake, evaluation, sequencing/scheduling, and resource balancing.
Inspires and motivates others, manages through influence, and navigates organizational dynamics with finesse.
Champions and leads change in a dynamic environment, helping teams adapt and thrive.
Governance and Standards
Define, implement, and maintain project governance standards, policies, and standards for project and program delivery.
Ensure consistent application of project management methodologies across the portfolio.
Monitor project compliance with internal and external standards, regulations, and quality requirements.
Lead the development and maintenance of project documentation, templates, and tools.
Project Execution and Delivery
Guide and support PMO teams to deliver projects on time, within scope and budget.
Identify and resolve project delivery issues, risks, and dependencies early.
Lead project recovery efforts for troubled projects or programs as needed.
Promote a results-driven culture focused on continuous improvement and lessons learned.
Stakeholder & Cross-functional Collaboration
Act as the primary PMO liaison to the executive team, business unit leaders, and key stakeholders.
Communicate project status, risks, issues, and successes in a timely and effective manner.
Facilitate cross-functional collaboration and manage relationships with internal and external partners.
PMO Team Development and Talent Management
Direct and develop a team of project managers, business analysts and quality engineers, fostering a high-performance culture with a strong focus on outcomes, accountability, and continuous improvement.
Develop and implement a talent strategy for the PMO, including recruiting, mentoring, and professional development.
Quality Assurance
Oversight of Quality Engineering team to maintain multiple projects that support key initiatives.
Guide QA manager/team in developing scalable automation frameworks.
Supports comprehensive test strategies, plans and processes for manual and automated testing.
Business Analysis
Support the business analyst team in working collaboratively with cross-functional teams from business, technology, and external partners to identify business needs, and ensure appropriate analysis support is provided to meet the goals for various projects.
General Banking
Ensure subordinates are trained and comply with bank policy, laws, and regulations applicable to their roles. Monitor subordinates' adherence to internal controls and take action to address employee performance issues.
Understand and adhere to all bank policies, laws, and regulations applicable to their role. Complete compliance training: follow internal processes and controls as required.
Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
Perform other job-related duties or special projects as assigned.
Regular and reliable attendance is an essential function of this position.
Qualifications:
Bachelor's Degree in Business, Project Management, Finance, Economics, or related field required.
Minimum of 5 years project management, program management or portfolio management roles. Preferred Project Management Professional designation (PMP).
Expert knowledge of project management methodologies, tools, and best practices.
Strong strategic, analytical, and problem-solving abilities.
Exceptional interpersonal, communication, and presentation skills, with a proven ability to influence at all levels of the organization.
Proficiency with project management tools and software.
Preferred Talents:
Industry certifications such as PMP, PgMP, PfMP, PMI-ACP or equivalent credentials.
Accurate and detailed
Time efficient in managing multiple projects.
Organized
Self- motivated and takes initiative.
Independent with a team orientation
Working Environment:
Indoor work - not exposed to outdoor elements or hazards.
Some sedentary work and occasional lifting and/or carrying up to 15 pounds.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.
BEACON ANALYST - Remote
Remote or Virginia job
About us
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities.
Background
We are seeking an experienced Beacon Consultant to support critical build work for our CAR-T project and potentially assist with research build initiatives. This role requires strong expertise in Beacon workflows and Epic build components, with a focus on oncology and research functionality. We are seeking a proactive, self-driven professional with a strong clinical background-someone who takes initiative, ensures tasks are completed efficiently, and anticipates and resolves issues independently without close supervision.
Role and Responsibilities
Design, build, and modify IEC Carepaths, including associated Epic checklists.
Create and update IEC SmartForms for CAR-T workflows.
Develop IEC referral workflows for CAR-T evaluation (similar to BMT referral process).
Build IEC admission order sets aligned with clinical protocols.
Create and maintain IEC Flowsheets and IEC Synopsis.
Develop and update IEC Reports for clinical and operational needs.
Configure IEC notes and associated smart tools (e.g., SmartLinks, SmartPhrases) as required.
Collaborate with clinical and IT stakeholders to validate workflows, manage issues, and ensure compliance with UConn Health organizational standards.
Document build decisions and provide knowledge transfer to internal teams.
Preferred Qualification
Epic Beacon certification or equivalent experience.
Proven experience with CAR-T build in Epic.
Familiarity with research build workflows in Epic.
Strong understanding of oncology workflows and clinical documentation.
Ability to translate clinical requirements into scalable, supportable Epic build.
Auto-ApplySecurity and Derivatives Associate Analyst Hybrid
Remote or New York job
The Securities & Derivatives Associate Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities:**
+ Individual mapped to this job description is responsible for securities transaction processing execution
+ Typically related to Securities Clearance Settlement and Derivative Operations
+ This may include providing analytic support to traders and support review of derivative products
+ Supports an expansive and or diverse array of products services
+ Follows established procedures to identify problems related to securities and derivatives settlement that require investigation or research
+ Assists in resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
+ Delivers reports to satisfy management requirements, support control activities, and the launch of products services
+ Provides assistance in the implementation of process improvements
+ Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, payment and other processing systems)
+ Timely management and escalation of all requests inquiries issues errors, (mostly, but not limited to, post settlement)
+ Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams
+ Demonstrates an excellent knowledge of bank related systems
+ Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-2 years of experience working in Treasury Operations or Middle Office
+ Good understanding of Treasury products, accounting and regulatory policies
+ Ability to work in a structured, high volume, time sensitive, high risk and demanding environment
+ Good analytical skills and positive attitude
+ Knowledge of Macros
**Education:**
+ Bachelor's/University degree or equivalent experience
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**Job Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
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**Primary Location:**
Getzville New York United States
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**Primary Location Full Time Salary Range:**
$55,341.00 - $68,270.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
**Most Relevant Skills**
Please see the requirements listed above.
------------------------------------------------------
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
**Anticipated Posting Close Date:**
Oct 01, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._
_View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Fund Accounting Associate Analyst 2
Columbus, OH job
The Fund Accounting Associate Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.
Responsibilities:
Assist in distributing fund data to internal and external business partners as well as coordinate and review offshore production activities
Ensure accurate fund records through review of reconciliation reports
Communicate cash position to the investment advisor as well as research cash and funding holdings differences with custodian
Help process, balance, and reconcile shareholder activity with transfer agent
Calculate daily net asset value and market value of portfolio holdings
Provide support on audits and review work for adherence to procedures and compliance requirements
Analyze/monitor client budgets and ensure fund expenses are paid in a timely manner
Assist in completing all monthly, quarterly, and annual reporting requirements as well as assist with the preparation of financial statements, regulatory filings, and board materials
Assist in preparing and calculating tax information and reporting requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of relevant experience
Experience in business related area
Working knowledge of industry practices and standards
Proficient computer skills with a focus on Microsoft Office applications
Demonstrated time management skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Operations - Transaction Services
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Job Family:
Fund Accounting
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Time Type:
Full time
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Primary Location:
Columbus Ohio United States
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Primary Location Full Time Salary Range:
$50,600.00 - $70,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
Nov 24, 2025
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Auto-ApplyCommunity Lending Officer San Francisco California - Hybrid
Remote or San Francisco, CA job
The Community Mortgage Lending Officer is an entry level position responsible for driving mortgage sales and client relationships through engagement with community clients, diverse real estate agents, and affordable housing non-profit partners in coordination with the Consumer Product Sales team. The role is directly responsible for the sale of a specific product or product set directly to clients.
Responsibilities:
* Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
* Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
* Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
* Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
* Advise customers about the consequences, risks, and benefits of alternative lending solutions.
* Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
* Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
* Work as a team with all internal partners to support and grow our customers.
* Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
* Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
* Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
* Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
* Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.
* Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
* Attend a minimum of 2 - 3 Diverse Realtor and/or affordable housing nonprofit events per month.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
* 2-5 years relevant experience
* Residential Mortgage experience required
* 3+ years previous mortgage sales experience required
* Established relationships with diverse realtor organizations and affordable lending nonprofits in origination territory
* Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
* Established book of business
* FHA/VA & conventional loan experience is preferred
* The ability to comprehend and explain financial calculations and pricing alternatives.
* The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
* Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
* Demonstrated customer service skills
* Self-motivated and able to work independently
* Strong relationship development and management skills
* Expertise of general lending products and overall mortgage industry.
* This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing
* System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities.
* Originate minimum of 3 loans per month with a minimum mix of 50% being either CRA eligible or within minority tracts.
Education:
* Bachelor's/University degree or equivalent experience
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.
* -----------------------------------------------------
Job Family Group:
Consumer Sales
* -----------------------------------------------------
Job Family:
Consumer Product Sales
* -----------------------------------------------------
Time Type:
Full time
* -----------------------------------------------------
Primary Location:
San Francisco California United States
* -----------------------------------------------------
Primary Location Full Time Salary Range:
$90,000.00 - $90,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
* -----------------------------------------------------
Anticipated Posting Close Date:
Jan 16, 2025
* -----------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
VP Technology Integration Manager (Hybrid)
Remote or Sioux Falls, SD job
***After the initial training period, this is a hybrid role, working onsite in Sioux Falls, SD office.***
For over 20 years, The Bancorp has been providing nonbank companies with the people, processes, and banking technology to meet their individual needs. As a result, we have become an industry-leading provider of reliable technology-forward solutions that move our partners' businesses into the future. At The Bancorp, We Define Fintech Partnerships. The Bancorp does more than just enable our clients' product innovations, we create lasting partnerships with a future-focused approach to technology and services. Today and every day, we work to continuously transform the payments landscape.
The Technology Integration Manager for the Fintech Solutions division is a key member of the Business Risk and Controls team and will serve as a critical bridge between business teams, operations, and technology functions in a dynamic fintech/Banking-as-a-Service (BaaS) environment. This role focuses on ensuring seamless adoption, integration, and optimization of artificial intelligence platforms, and enterprise software tools that support the company's products and services. The Technology Integration Manager will leverage technical knowledge with strong communication and training skills to enable teams to use all technology tools (with a high emphasis on Artificial Intelligence “LLM”s) effectively, securely, and innovatively.
Responsibilities
Essential Functions
Partners with department leadership to understand workflows and identifies opportunities where artificial intelligence and other enterprise tools can improve efficiency, compliance, and client experience.
Leads onboarding and training sessions for internal teams on enterprise artificial intelligence tools, SaaS platforms, and new integrations.
Develops clear documentation, guides, and playbooks to standardize technology use.
Champions best practices to ensure teams maximize the value of available tools while staying compliant with industry regulations.
Acts as a liaison between IT/security teams and business users to ensure technology adoption aligns with security, privacy, and regulatory requirements.
Supports change management initiatives tied to new technology rollouts and digital transformation projects.
Provides feedback loops to technology teams on user experience, integration pain points, and opportunities for improvement.
Monitors fintech and BaaS technology trends, recommending tools that can enhance efficiency, scalability, and compliance.
Pilots and evaluates new solutions to drive innovation in internal and client-facing processes.
Advocates for automation and integration opportunities to reduce manual effort and operational risk.
Qualifications
Education/Experience Requirements
Bachelor's degree in Information Systems, Business Technology, Computer Science, or related field or equivalent training and experience.
7 years of experience in a technology adoption, business systems analyst, solutions consultant, or integration-focused role (fintech or financial services experience strongly preferred).
Proficient in Microsoft Office suite, e.g., Excel, VISIO, Word, Outlook, PowerPoint as well as Large Language Models and/or Artificial Intelligence assistants.
Basic understanding of data security, compliance, and regulatory considerations within fintech/financial services.
Preferred Qualifications
AI experience preferred.
Strong communication skills - able to “translate” between technical and business audiences.
Passionate about leveraging technology to enhance financial services and client outcomes.
Comfortable working in a fast-paced, highly regulated environment.
Adaptive and innovative, with a focus on continuous improvement.
Growth mindset and eagerness to stay ahead of industry trends.
Demonstrated ability to lead training, adoption initiatives, and change management efforts.
Analytical mindset with strong problem-solving and project management abilities.
Proven ability to influence across technical and business functions.
Excellent verbal, written, and interpersonal communication skills.
Team player, able to work effectively in a team fostered, multi-tasking environment.
Up to 25% travel required.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: *********************************************
Company Culture & Background Screening
Company Culture at The Bancorp Bank: ***************************************************
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
#LI-Hybrid
#LI-PJ1
Auto-ApplySanctions Operations Analyst Hybrid
Remote or Tampa, FL job
Sanctions Operations Analyst- B10
Review and disposition of Alerts generated through the screening of transactions and customers against the Sanctions List issued by the regulators. The position has decision-making over escalation/closure of cases. Serves as an operations analyst for CSC Cash Operations for Latam responsible for enforcing internal strategies, policies, procedures, processes related to monitoring and escalation of sanctions alerts and regulatory requirements that Citi must comply with. The position must also assess related sanctions risk exposure, self-manage the quality of sanctions control processes and enforcing that all processes/geographies comply with global standards and ensure those sanctions risks are properly managed and mitigated in order to protect the franchise. In addition, provides support for the collation of potential breaches of sanctions from across the firm and work with contacts in the Business and Compliance to ensure consistent and effective application and implementation of, and controls to evidence adherence to, relevant sanctions related global standards, policies and procedures.
Responsibilities:
Analyzing alerts customers/transactions with Sanction Screening list during the account opening, before a transaction is processed or received and/or during account maintenance.
Report unusual client activities that might be related to sanctioned individuals, money laundering or terrorist financing.
Conducting searches and recording evidence from internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within the organization.
Accumulating facts from investigations that will be utilized for Senior Management presentations, Compliance, Internal Audit or any other related stakeholder to determine the compliance of a customer/transaction with Citi and regulation policies.
Ensure that all alert analysis and investigations are performed within timeframe provided in the policy and stipulated in the SLA's with the countries.
Monitoring adherence to Citi's Global Sanctions Policy and relevant procedures; staying current on key Sanctions regulatory changes, key enforcement actions and related industry trends.
Interacting with relevant teams to raise awareness of Sanctions trends, emerging issues, remedial actions or enhancements to the program.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Making recommendations to the design and maintenance of a comprehensive written Operations Sanctions Framework (procedures and policies).
Identifying and escalating material risks and significant instances of not adherence to the Framework by accountable front line units.
Overseeing adherence to procedures and processes, to ensure compliance with policies ensuring that front line units meet required standards
Supporting efforts in connection Internal Audit and functional regulators in Program exams and evaluations; tracks and challenges remedial actions from the front line units.
Editing sanctions-related reference materials; supporting the various electronic record-keeping logs for sanctions licenses, voluntary disclosures; subpoenas etc.; participating in sanctions training programs.
Additional duties as assigned.
Qualifications:
Excellent analytical and problem solving techniques.
Knowledge of AML and Sanctions regulations, risks and typologies
Knowledge of Compliance laws, rules, regulations, risks and typologies
Excellent written and verbal communication skills.
Bi-lingual skills (English and Spanish) required, Portuguese language skills a plus.
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
3 years of banking experience
Education:
Bachelor's/University degree; experience in Compliance, Legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
------------------------------------------------------
Time Type:
Full time
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Primary Location:
Tampa Florida United States
------------------------------------------------------
Primary Location Full Time Salary Range:
$48,180.00 - $63,140.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Anticipated Posting Close Date:
Dec 02, 2025
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Auto-ApplySanctions Director - Head of Banking Client Risk Management & Advisory (Hybrid)
Remote or Washington, MN job
The Head of Client Risk Management & Advisory in Banking Sanctions is a senior Independent Compliance Risk Management (ICRM) professional with subject matter expertise on Economic Sanctions that reports into Citi's Banking Sanctions Head and focuses on identifying and managing sanctions risk in Citi's Banking client base. The role is responsible for providing coverage of and advice regarding clients' sanctions risk in the Banking business in line with the Global Program. This includes managing complex global issues, leading internal and external engagements, and defining sustainable solutions across Citi to respond to emerging risks, new material US Sanctions Laws, rules and regulations, and defining approach over large and complex global issues/trends. The role manages a global team responsible for the consistent implementation, execution and oversight of the sanctions compliance risk management framework, ensuring consistent global application of sanctions standards of client risk management across countries in which Citi has a physical or non-physical presence.
Responsibilities:
* Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit.
* Interacting effectively with regulators, in coordinating with the Citi's regulatory team.
* Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems. Supporting regulatory examinations.
* Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way.
* Monitoring Banking's compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom's Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate.
* Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
* Partnering with stakeholders in implementing Sanctions-related regulatory change.
* Escalating relevant matters to management and drive implementation of agreed resolution strategy.
* Participating and presenting on Sanctions issues at Business Risk and Management committees, providing credible challenge, and advising Citi businesses on sanctions matters.
* Managing a dedicated team for the sanctions' compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires.
* Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures.
* Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews.
* Executing other activities required by Citi's Chief Sanctions Officer or the Banking Sanctions Head.
Qualifications:
* 10 years+ experience in the Financial Services Industry and/or government.
* Graduate degree, BS or concentration in Business Administration, Legal and/or Finance. MBA a plus.
* Sanctions SME with proven track record in managing sanctions programs in complex organizations.
* Leadership skills including ability to work effectively and drive results with a virtual global team.
* Experience managing diverse teams, and comfort navigating complex, matrixed organizations.
* Knowledge of the U.S. and/or European Union/UK regulatory environment.
* Highly motivated, strong attention to detail, team oriented, organized.
* Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
* Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
* Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses.
* Strong data analytical skills supported by appropriate technical skills
* Comfortable acting as an agent for positive change with agility and flexibility
* Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential.
* Articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style. Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and will display highly effective networking and influencing skills.
* Executive presence and a reputation for building strong relationships with stakeholders and leading teams, both direct reports and in peer/influence models
* Advanced knowledge of banking products/services and processes, U.S. regulatory framework (OCC, FRB).
Education:
* Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; Subject matter expertise in Anti-Bribery and Sanctions; experience managing a diverse staff; Advanced degree preferred.
* -----------------------------------------------------
Job Family Group:
Compliance
* -----------------------------------------------------
Job Family:
Sanctions and Anti-Bribery & Corruption
* -----------------------------------------------------
Time Type:
Full time
* -----------------------------------------------------
Primary Location:
Washington District Of Columbia United States
* -----------------------------------------------------
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
* -----------------------------------------------------
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
* -----------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
* -----------------------------------------------------
Anticipated Posting Close Date:
Dec 01, 2025
* -----------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Senior Client Relationship Representative (Universal Banker)
Dublin, OH job
First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.
As part of this role you will:
Deliver high quality customer service on a wide variety of general banking matters within the banking center, including processing transactions, opening accounts, and processing loan applications.
Assist with opening and closing of the banking center, conducting audits, and banking center balancing to ensure efficiency.
Assess client's financial position to identify additional relationship opportunities while utilizing the Gold Standard for Service expectations. This includes acquiring and using in-depth knowledge of products/services of all lines of business at First Merchants.
Meet or exceed established individual and team sales goals to help the Banking Center achieve scorecard goals.
Effectively use the CRM (Client relationship management tool) and guided conversation to assess the client's current and future financial situation to identify and recommend additional products to deepen client relationship.
Utilize digital tools to provide education and help clients enroll in electronic banking products and services during account opening.
Support the whole bank partnership identified during needs-based conversations including merchant services, treasury management, mortgages, and investments.
Assist in banking center operations and ensure policies and procedures are followed.
To be successful in this position, we require the following:
High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).
The following would be a plus:
Prior banking experience.
Ability to sell and cross-sell bank products and services.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Marketing Analytics Insights & Reporting Manager
Columbus, OH job
Job Description
First Merchants Bank is seeking a Marketing Analytics Insights & Reporting Manager to join our team! The Marketing Analytics, Insights & Reporting Manager leads the consolidation of marketing data across platforms to tell clear, actionable data stories that accelerate decision-making, demonstrate progress against KPIs, and close the loop on customer feedback. The role integrates performance analytics (web, social, email/SMS, SEO/SEM, paid media), campaign measurement, and Voice of Customer (VoC) insights to guide strategy, optimize spend, and inform experience improvements-including partnering closely with UX to share behavioral and attitudinal insights.
This role blends descriptive, diagnostic, and predictive analytics with benchmarking to communicate what happened, why it matters, and what to do next-core expectations highlighted in current marketing analytics role guidance. It also stands up a scalable VoC practice (collection, analysis, and actioning of feedback from surveys, reviews, support interactions, social listening) to inform roadmap and retention efforts.
Essential Duties & Responsibilities:
Consolidate and normalize marketing data from web analytics, social platforms, email/SMS, SEO/SEM, paid media, and CRM to establish a single source of truth for performance reporting and optimization.
Define and maintain the KPI framework and benchmarks for brand, demand, lifecycle, and experience metrics; tie measures to business outcomes and OKRs in partnership with Marketing and Finance/FP&A.
Build and maintain executive and team-level dashboards and reports (weekly/monthly/QBR) and apply data-storytelling techniques so stakeholders quickly grasp what/so-what/now-what.
Stand up/run a VoC program aggregating solicited and unsolicited feedback (CSAT/NPS/CES, in-app/site feedback, product reviews, social listening, service transcripts). Apply sentiment/topic analysis to reveal loyalty drivers and friction.
Operationalize closed-loop feedback with Marketing, UX, Product, and Service; size impact, recommend fixes, and track adoption and outcomes.
Create measurement plans, event schemas, and UTM/naming standards; ensure full-funnel tracking for always-on and campaign activity across paid/owned/earned. (Design the stack recognizing that no single tool covers all analytics needs.)
Deliver pre/post analyses, A/B and incrementality testing, and contribution/attribution reads to quantify ROI/ROAS and inform budget reallocation. Communicate findings using storytelling best practices.
Partner with UX to share behavioral insights (funnels, heatmaps, session replays) and VoC themes that shape hypotheses, experiments, and design priorities.
Collaborate with Finance/FP&A to connect marketing investments to growth, acquisition, retention, and relationship deepening; align on forecasting and performance narratives for leadership.
Work with Marketing Ops/IT/Data to govern data quality, documentation (data dictionary), and access/controls; ensure reporting is accurate, timely, and compliant.
Evaluate and advise on analytics/VoC and martech tools, integrations, and roadmaps; lead light vendor management and pilots as needed.
Coach marketers on interpreting dashboards and applying insights; run recurring insights reviews and share best practices for data storytelling to drive adoption and action.
Champion privacy-aware measurement and ethical use of data in collaboration with Legal/Compliance.
To be successful in this position, we require the following:
Bachelor's degree in marketing, analytics, statistics, business, computer science, or related field
A minimum of (5) years of hands-on experience in marketing analytics/insights/reporting with measurable impact on channel optimization and campaign ROI.
The following would be a plus:
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities with the ability to distill complex information into actionable insights
Commitment to the mission and values of the organization
High degree of integrity, discretion, and professionalism
Collaborative and team-oriented approach to partnerships
Ability to work independently and thrive in dynamic, fast-paced environments
Empathetic and mission-driven, prioritizing relationships built on respect and compassion
Demonstrated exceptional organizational, time management, and attention to detail
Demonstrated ability to consolidate data across web analytics, SEO/SEM, paid media, social, email/SMS, and CRM; fluency working across multiple tools/platforms
Proficiency in dashboarding/visualization (e.g., Power BI) and data storytelling; working SQL/data transformation skills preferred
Experience standing up or contributing to VoC programs (survey design, text/sentiment analysis, social listening, closed-loop actioning)
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Senior Lead Counsel, IP & Technology Transactions - Bilingual English/Spanish (Hybrid)
Remote or New York, NY job
The Citi Corporate Legal department seeks to fill an attorney role in the Technology Transactions team, within the global Technology, Operations, & Privacy law group. The Technology Transactions Attorney - LATAM is a senior level position responsible for providing Citi businesses and functions with legal counsel and thought leadership on all matters related to Technology Transactions, with a focus on the LATAM located business. This attorney will provide a broad range of commercial legal support for operational and corporate services issues, negotiate and draft a range of general commercial contracts, including technology agreements, outsourcings, and other services arrangements. The role will collaborate with business and function colleagues (Legal, Risk, Compliance, Finance, HR and Enterprise Operations & Technology) globally across Citi: e.g., Institutional Client Bank; Global Consumer Bank; and Corporate Functions, and provide a broad range of commercial legal support across Citi business areas, including HR; Advertising & Marketing; Facilities; Travel; Technology; and Professional Services, and be the primary liaison for global deals impacting the LATAM region.
This role requires a pragmatic, proactive attorney with thorough understanding of Technology Transactions, combined with a solid conceptual / practical grounding in the laws and regulations for the geographies in which we operate, particularly LATAM. This counsel will provide input into strategic decisions while exercising sound legal judgement to develop proactive, risk-appropriate, and commercially business-oriented solutions.
Responsibilities:
* Responsible for providing Citi businesses and functions with legal counsel; supporting strategic initiatives and product/service launches, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manners of legal matters related to Technology Transactions, with a focus on LATAM
* Objectively evaluate Technology Transactions business decisions by applying institutional knowledge against industry standard, widely accepted business practices, laws, rules, and regulatory guidelines, with a focus on LATAM, escalating as appropriate
* Collaborate across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters related to Technology Transactions; coordinate closely with legal peers, particularly in the LATAM region, aligned to associated businesses
* Proactively identify, evaluate, and contribute to the appropriate management of legal, regulatory, and reputational risk by collaborating with ICRM & Risk, following relevant legal developments, participating in internal projects, and performing other related tasks
* Negotiate and draft a wide range of general commercial contracts, such as technology agreements, outsourcings, other services arrangements and other commercial contracts, for LATAM and Global enterprise use. Many agreements support global frameworks and require flexibility to adapt a global model to specific and varied local legal, regulatory and business requirements.
Qualifications:
* 7+ years of proven general commercial transactional experience. Experience working with financial services companies a plus
* Experience with legal work in LATAM region
* Fluency in both written and spoken English and Spanish is required, with ability to draft, review and negotiate legal agreements in English and Spanish
* Demonstrated expertise in the legal systems and regulatory frameworks of multiple Latin American countries, particularly civil law jurisdictions, is highly desirable
* Effective communication and negotiation skills and ability to build and maintain trusted relationships with the ability to convey complex legal concepts clearly to multi-national audiences
* Excellent leadership, interpersonal, organizational and relationship management skills and experience working effectively with stakeholders from different backgrounds.
* Proven ability to apply sound judgement while managing assignments in a demanding, fast-paced environment
* Member of a US bar in good standing
Education:
* Juris Doctor (J.D.) from an accredited U.S. law school, or an equivalent degree from a recognized foreign institution
Work Environment:
This is a hybrid role - the position can be based in either the New York City office (3 days/wk in office) or Tampa office (2 days/wk in office)
* -----------------------------------------------------
Job Family Group:
Legal
* -----------------------------------------------------
Job Family:
Legal - Enterprise
* -----------------------------------------------------
Time Type:
Full time
* -----------------------------------------------------
Primary Location:
New York New York United States
* -----------------------------------------------------
Primary Location Full Time Salary Range:
$211,280.00 - $316,920.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
* -----------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
* -----------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
* -----------------------------------------------------
Anticipated Posting Close Date:
Nov 19, 2025
* -----------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
VP Enterprise Compliance (Hybrid)
Remote or Sioux Falls, SD job
***This position is available as a hybrid position in our Wilmington, DE or Sioux Falls, SD office.***
Manages and administers the bank's compliance risk management program in collaboration with the Compliance Officer.
Responsibilities Essential Functions
Keeps abreast of relevant consumer protection laws, regulations, and supervisory guidance applicable to the assigned business line, (i.e., “Alphabet” of consumer and credit regulations such as, but not limited to B, C, E, F, G, M, O, P, V, X, Z, CC, DD) and other laws for example, but not limited to, E-SIGN, 1099 IRS rules, and ID Theft. Informs management, clients and interested parties of new and modified compliance requirements.
Trains internal and external clients on compliance requirements through a variety of methods including one on one or staff meetings, memos, educational presentations, and providing guidance on specific situations.
Reviews and updates policies, procedures and disclosures as needed for adherence with applicable laws and regulations. Assists in the development of compliance-related policies and procedures.
Assists in creating and maintaining company standards related to higher risk products, services, and practices. Ensures documentation and training materials are current to minimize risks.
Performs compliance reviews and risk assessments on new programs and initiatives.
Performs ongoing evaluation of third parties requiring enhanced oversight.
Participates in onsite due diligence reviews of key third party service providers.
Reviews elevated marketing materials for adherence to regulatory requirements and bank standards, providing guidance and advice to bring the materials into compliance.
Oversees monitoring and testing to ensure that activities are completed in accordance with approved schedules. Identifies corrective action and follows up to ensure implementation.
Builds and maintains close working partnerships with internal stakeholders and external clients to ensure they seek advice and counsel when needed on compliance issues.
Prepares and presents compliance reports and executive summaries of compliance activities including concerns, issue trends and patterns, etc. and discuss recommendations for initiating additional controls and audits.
Acts as a subject matter expert, advising the team, other departments and clients on day-to-day, elevated, and complex compliance issues, rules, and regulations. Partners with internal and external stakeholders to develop solutions and recommendations to meet compliance needs.
Assists in the management of compliance-related audits and examinations. Gathers relevant documentation as requested, meets with auditors to respond to questions, prepares audit responses as needed, and implements actions recommended by auditors and examiners.
Performs other duties as assigned.
Qualifications Education/Experience Requirements
Undergraduate degree in business or a related field or an equivalent combination of training and experience.
10 years of compliance experience in the banking or financial services industry.
Preferred Qualifications
CRCM certification preferred.
Extensive knowledge of federal consumer protection laws and regulations.
Excellent verbal, written, and interpersonal communication skills.
Ability to simultaneously prioritize and manage multiple projects and deadlines.
Comprehensive working knowledge of consumer and commercial banking laws and regulations.
A team player, able to work effectively in a team fostered, multi-tasking environment.
Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook. Experience in relational databases (Quick Base and Archer) is preferred.
No travel required.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: *********************************************
Company Culture & Background Screening
Company Culture at The Bancorp Bank: ***************************************************
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
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Auto-ApplyCredit Analyst I
Columbus, OH job
First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform credit analysis, underwriting and monitoring of the commercial loan portfolio.
As part of this role you will:
Complete accurate, unbiased credit analyses within required timelines and according to standards including cash flow analysis, credit decision summary preparation and credit processes.
Complete credit monitoring functions for designated portfolio including spreading and review of financial statements, borrowing base and covenant testing, marketable securities and leveraged lending monitoring and annual credit reviews.
Assign call codes, NAICS codes, risk grade and risk rating score data accurately.
Review appraisals and real estate evaluations.
Use of financial spreading software, loan system, cash flow analysis and other credit systems and tools
Attend and participate in loan committees as requested.
To be successful in this position, we require the following:
Bachelor's degree.
The following would be a plus:
Bachelor's degree (or completion within current semester) in accounting, finance, or business.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Mortgage Banker
Columbus, OH job
Job Description
First Merchants Bank is seeking a Mortgage Banker to join our team! This position will be responsible for handling prospective customer and existing client mortgage needs. This would include initial consultation, gathering and review of financial information and inputting file into our Mortgage Loan Origination System. The Mortgage Banker will be responsible for discussing client's needs, recommending the best loan products, helping customers put together a complete loan package and working with the underwriting team throughout the loan process. Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization.
As part of this role you will:
Use referral sources to develop mortgage loan business.
Build and maintain business relationships within the community.
Provide excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting.
Market to and prospect for new referral sources (Realtors, Builders, COI).
Develop new and expand internal and external referral sources to grow business.
To be successful in this position, we require the following:
High school diploma or equivalent (GED).
A minimum of two (2) years of experience self-sourcing leads in a financial services environment.
Ability to transport self to various locations within assigned region.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Fixed Income Cash and Derivative Sales Support Senior Vice President Hybrid
Remote or New York job
The Securities & Derivatives Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team.The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions.
Responsibilities:
Manage a complex critical large professional disciplinary area within securities or derivative settlement, short- to medium-term planning of actions and resources, and exercise control over resources, budget, policy formulation and planning
Serve as an analytical and/or procedural expert in the settlement cycle while supporting a wide range of internal and external clients
Manage complex and variable settlement related issues, liaise with multiple teams and departments on varying matters, define problems, develop innovative solutions, streamline processes and lead change-the-bank settlement projects
Closely follow trends in the industry, identify cost savings opportunities and build effective relationships with clients and key stakeholders
Increase productivity and efficiencies by presenting data and analyzing validates to develop added solutions and oversee the integrity of process, operations and end results
Assist with overseeing the risk control environment, compliance efforts to follow policies and procedures and keep abreast of Citi's operational processes and best practices in business strategy
Filter, prioritize and validate potentially complex material from multiple sources, including external clients and internal operations groups
Serve as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of relevant experience
Senior to advanced level experience in a related role with commensurate experience in people management preferred
Experience in management with Banking and Financial Institutions preferred
In-depth understanding of opportunities that exist within Financial Services and significant experience in Corporate Banking
Demonstrated success coordinating with senior leadership and in managing others
Proven ability to manage various concurrent activities/projects in a high-risk environment
Effective project management and negotiation skills
Consistently demonstrated clear and concise written and verbal communication
Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
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Job Family Group:
Operations - Transaction Services
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Job Family:
Securities and Derivatives Processing
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Time Type:
Full time
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Primary Location:
Getzville New York United States
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Primary Location Full Time Salary Range:
$115,840.00 - $173,760.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Nov 20, 2025
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
Auto-Apply