Glatfelter Insurance Group jobs - 49 jobs

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position This new role is central to Glatfelter's expansion of analytics capabilities, primarily in support of catastrophe management and claims predictions. The Analyst will work closely with Executive Leadership, Actuarial, Claims, and Underwriting in developing new tools to monitor and, ultimately, optimize the property portfolio's footprint relative to key catastrophe metrics (e.g. AAL, PML). In addition, they will create new claims reporting capabilities that will lead to better predictability of claims outcomes through incorporation of data mining/scraping and modeling. This position is required to be onsite at our York, PA or Berwyn, PA office. Key Responsibilities Monitoring and steering of CAT exposure through creation of accumulation tools, including mapping/visualizations. Support individual deal evaluations through modeling and validation of US natural catastrophe (CAT) exposures/AAL Training and support of the local AIG Programs & Glatfelter underwriting and actuarial teams on the fundamentals of CAT modeling, exposure monitoring, and CAT management Contribute to portfolio management for AIG Programs & Glatfelter by devising a cost framework for optimizing AAL allocations Validate analysis and resulting reinsurance cost allocations to AIG Programs & Glatfelter Support post-CAT event impact analysis and provide timely exposure assessments Claims Analytics Creation and refinement of key claims indicators that bring greater transparency and predictability to loss frequency and severity forecasts. Using various techniques (e.g. text mining, data scraping), build models that predict complex claims and large loss propensity. Monitoring of critical coverage and high profile risks, such as abuse, PFAS, and excess liability Investigate claims patterns and work with Actuarial to update loss development factors for use in pricing and reserving work Work with IT to capture new metrics that contribute to claims predictability Optimize claims resources through predictive measures by lines of business What We're Looking For Bachelor's degree in Mathematics, Economics, Business Administration, Computer Science, or related field. Minimum of five (5) years of property and casualty commercial lines' experience in Analytics, Actuarial, Claims, and/or IT. Excellent analytical skills and work with P&C insurance reporting and monitoring tools. Experience in building tools that support insurance functions (e.g. UW, Claims) is required. Working knowledge of core P&C lines of business, as well as A&H Working knowledge of Catastrophe modeling concepts (e.g. AAL, PML, accumulation) and industry models (e.g. RMS, AIR) Strong organizational and communication skills. Ability to make decisions within scope of authority. Demonstrated advanced proficiency with Microsoft Excel & Power BI (or equivalent) products. Programming knowledge, such as SQL or Python, is preferred. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 9

Processes new jurisdiction inspections, using the Worksource (Work Management, Service Power and Peoplesoft systems) processes and communicates inspection details to customers. Provides administrative support to the inspection services unit by updating location information in the Location Processing System (LPS) to ensure HSB has accurate logistical information to be used by Underwriters (U/W, Client Operation Managers (COMs) or Client Companies (CCs). Generates equipment survey letters and creates inspection service orders using the Work Management system. Education and Experience: - High School diploma is required, college degree preferred - 0 - 1 year of experience is required - Experience with HSB working in customer service - Experience working in a call center environment Knowledge and Skills: - Knowledge of all major HSB systems and products - Good customer service skills - Good communication (oral and written) skills - Good organization and time management skills - Good problem solving skills At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

**Company** HSB , United States In this position you will provide ASME and NBIC Code required inspections and oversite activities. You will operate with minimal supervision, exercising independent judgement in assuring Code and Regulatory compliance. Engage customers to introduce broad range of services HSB can provide, listen for opportunities, ask the right questions and direct customers to the right HSB resources for follow up. Work in other territories would also be expected in support of outages at neighboring nuclear plants. Education: + Required - High school diploma or equivalent + Desired - + Completion of accredited military training program on boilers, pressure vessels or nuclear reactors. + Associate or Bachelor of Science degree in Engineering, Mechanical discipline preferred. + Graduated from accredited technical school. + Power Engineering Certification + Completion of accredited apprenticeship program for boilermaker, pipefitter, or steamfitter + AWS CWI certification + API-510 or API0570 certification Experience: + Required - One year experience minimum, up to 4 years dependent on education level + Operation of high pressure boiler steam plant exceeding 50,000 lbs/hr. + Performance of repairs, alterations or maintenance of boilers or pressure vessels + NDE examiner (ASNT Level II or III) + Manufacturing, Inspection or maintenance of boilers or pressure vessels. + Desired - up to 4 year's experience in the above areas. Technical: + Working knowledge of ASME Code and NBIC. + Familiarization with Welding Processes and Non-Destructive Examination methods. + Hold National Board AI Commission preferably with N and I endorsements. Non-Technical: + Planning and organizational skills + Self-motivated with the ability to work without direct supervision and adaptability + Interpersonal skills + Customer service focus with ability to develop strong customer relationships + Communicates effectively (both verbally and written) + Problem solving skills + Computer technology skills including the Microsoft Office Suite Security Clearance: Must pass rigid background screen to obtain site access to a nuclear power facility. Physical Requirements: + The person in this position needs to routinely move about (including ascending/descending) a site facility, while performing visual inspections of boilers, pressure vessels, and piping systems. + May need to work in outside weather conditions that may be in frigid or hot temperatures. + May need to lift own body weight with associated safety equipment. + Must be able to remain in a stationary position 50% of the time. At Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Business Analyst in our IT Corporate Applications who will Independently identify, analyze, develop, propose and test solutions to business problems and automation opportunities. The position will seek information from users and IT, define the problem, and develop a strategy to solve the situation. The analyst will develop specifications for required changes and document solutions and procedures, and may serve as a liaison between IT, users, and vendors. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Work with users and IT to gather and organize information regarding a problem, situation or improvement opportunity. Independently define situation and design system changes to satisfy requirements. Develop detailed specifications for programming staff. With assistance, prepare cost/benefit analyses and conduct post-implementation reviews. Serve as a liaison between IT, users and vendors. Analyze system changes to be made, prepare test plans, and conduct tests to determine if desired results have been achieved. Develop and maintain necessary changes within application toolsets, i.e., document, rating and algorithm. Maintain a high-level of confidentiality and a professional demeanor and approach in the performance of duties. Communicate regularly with the immediate supervisor regarding: Project status, issues, or problems. Status of professional goals. Issues regarding technology and its effect on GIG. Evaluate, identify and implement strategies to improve the overall efficiency of completing assigned tasks. Take advantage of opportunities for professional growth and continued education. Perform other duties as assigned. What We're Looking For Associates Degree or equivalent experience. A minimum of 3 years work experience with insurance systems with demonstrated experience working in an insurance environment with proven knowledge of MGA's, brokerage, retail, and/or carrier operations. Working knowledge of insurance company and agency operations and their functions. Working knowledge of agency management systems and their functions. In-depth knowledge of computer technologies, including but not limited to integration concepts, logic rules, and data structures. Demonstrated ability to utilize Microsoft Word and Excel functionality. Demonstrated knowledge of systems analysis techniques. Excellent verbal and written communication skills. Demonstrated problem-solving and analytical skills. Must be able to communicate with a wide variety of people at all levels of the organization (internal and external) in a highly effective manner using reading, writing, speaking, and listening skills. Must be detail-oriented, self-motivated, and willing-and-able to meet strict deadlines. Must be flexible and adaptable to changing priorities and directions. Must possess a preference for activities involving interaction among associates from all levels and others on the project team. Must possess analytical ability to independently recommend solutions to problems involving information systems. Must be willing to travel occasionally. Must be willing to maintain and expand level of technical and professional skills. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 9

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Strategic Distribution Leader which is a pivotal role in driving business performance with key brokers and agents across the Glatfelter Programs landscape. They will engage with the highest impact producers to plan, develop, manage and track their portfolios. This role will be partnered with Underwriting, Claims, Operations etc., with the goal of driving profitable growth across the organization. Possible locations for this position could be Chicago, IL, New York, NY, Philadelphia, PA, York, PA, Boston, MA, Atlanta, GA, Dallas, TX, Houston, TX, Scottsdale, AZ or San Francisco, CA. Key Responsibilities Manage assigned agencies and distribution partners to achieve Glatfelter's financial goals. Develop clear, quantitative, and qualitative KPIs to measure success, promote profitable growth, and expand the desired mix of business. Work with the Glatfelter Underwriting Leaders to create and execute distribution plans and initiatives at both a national and local level. Ensure seamless connectivity between the teams. Partner with AIG counterparts to ensure visibility and integration of business plans. Analyze internal and external reports, data, and portfolio information to assess opportunities and measure success over time. Disseminate broker data to underwriting teams to help them understand the regional landscape and target specific offices and producers efficiently. Leverage data to drive growth of new and existing key brokers offices. Proactively identify opportunities to promote Glatfelter's programs and expand the desired mix of business with existing partners. Promote the use of Glatfelter Brokerage Services with smaller independent brokers who are looking for wholesale solutions for business that falls outside of Glatfelter Programs appetite. Plan and host engagement activities, including in-person visits and events, to deepen relationships and provide product education to key partners. What We're Looking For Bachelors Degree, MBA or equivalent preferred Minimum of 7 years in the Financial Services Industry, with at least 3 years in a Distribution, Sales or Relationship Management role. Relationship management skills, ability to liaise with counterparts at all levels across key partners from their leadership teams to their producing brokers and agents. Strategic thinker with a desire for execution and demonstrate willingness to take on challenges and lead through change. Data driven and able to interpret systems and tools to inform business decisions. Must be able to collect and consolidate data to manage performance and develop initiatives. Excellent communication, facilitation, and stakeholder management skills. Collaborative, diplomatic, and influential project management approach. Must be able to work well in a team as well as independently. Business acumen to address ambiguity, drive clarity. Work performed in an office environment including interaction with people and technology while sitting or standing for extended periods of time. The office environment may also include light to moderate noise caused by phones, printers, typing, talking etc. Visual ability to read from the computer screen and printed materials Willingness and ability to travel up to 40% of the working time. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodation to job applicants and employees with physical or mental disabilities. If you believe you need reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodation will be determined on a case-by-case basis. Job Grade: 12

**Company** HSB , United States We are seeking a highly skilled and detail-oriented Loss Prevention Representative to join our Risk Management team. The successful candidate will be responsible for ensuring compliance with jurisdictional regulations related to equipment breakdown, conducting risk assessments, and implementing loss prevention strategies to minimize equipment-related losses. Contribute to the execution of comprehensive risk assessment analyses, identifying opportunities for loss prevention that benefit HSB customers. Conduct thorough equipment breakdown and business interruption risk assessments, aligning with HSB's underwriting strategies. Develop and refine a broad-based occupancy expertise through diligent research, training, and collaboration with Senior Loss Control Consultants. Leverage technical knowledge to author detailed, high-quality reports that provide actionable insights. Maintain accurate survey information within the database, overseeing the front-end process, including call preparation and data collection. In addition, cross-functional training will be provided to ensure adaptability and support during peak periods. Proficiency in virtual loss control tools will be utilized to perform inspections, generating detailed reports that outline findings and recommendations. Qualifications Education and Experience: + Bachelor's degree in a relevant field, such as Engineering, Occupational Health and Safety, or a related field. + Minimum 3 years of experience in loss prevention, risk management, or a related field, preferably in a similar industry. + Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. + Strong knowledge of Production Equipment, Maintenance, Facilities, Engineering, or Jurisdictional Object Inspections + Technical aptitude and understanding of facility production, processes, workflows, and manufacturing + Excellent analytical and problem-solving skills, with the ability to interpret data and develop effective solutions Knowledge and Skills: + Familiarity with contemporary manufacturing processes and best practices + Strong financial acumen, with a keen understanding of loss prevention and cost-benefit analysis + Proven ability to establish and maintain effective relationships with clients, facilitating the collection of essential data + Proactive approach to identifying and engaging with necessary stakeholders to drive projects forward + Comprehensive knowledge of insurance principles and general business practices + Experience with HSB information systems is highly desirable + Proficiency Microsoft asoftware applications including Word, Excel & Powerpoint + Highly developed typing skills, ensuring efficient and accurate data entry + Excellent verbal communication skills, with the ability to articulate complex ideas clearly and concisely At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Who We Are

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position: Glatfelter Insurance Group is seeking a Total Loss/Auto Physical Damage Supervisor who will play a critical role in overseeing the evaluation and management of total loss claims and physical damage within 1st Party. This position ensures that claims are processed accurately, efficiently, and in compliance with company policies and regulatory standards. The supervisor leads a team of adjusters and specialists, providing guidance, training, and performance management to maintain high-quality service delivery. They collaborate closely with internal departments, external vendors, and customers to resolve complex claims and optimize operational workflows. Ultimately, this role drives the reduction of claim cycle times and supports the company's commitment to fair and timely claim resolutions. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Supervise and mentor a team of total loss and physical damage adjusters, ensuring adherence to company standards and regulatory requirements. Review and approve total loss determinations and physical damage estimates to guarantee accuracy and consistency. Coordinate with claims, legal, and salvage departments to facilitate efficient claim settlements and vehicle dispositions. Monitor team performance metrics and implement process improvements to enhance productivity and customer satisfaction. Provide training and development opportunities to staff to keep them updated on industry best practices and regulatory changes. What We're Looking For Minimum Qualifications: Bachelor's degree in Business, Insurance, or a related field, or equivalent work experience. Minimum of 5 years of experience in claims handling Proficiency with claims management software Preferred Qualifications: Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter). Experience working with salvage and vehicle valuation systems. Familiarity with data analytics tools to assess team performance and claim trends. Background in customer service or dispute resolution within the insurance sector. Proven supervisory or team leadership experience within an insurance claims environment. Strong knowledge of auto insurance policies, claim processes, and relevant state regulations. Must have or obtain thorough knowledge of Glatfelter Claims Management and GIG products, services and procedures within an accelerated period of time. Skills: The required skills enable the supervisor to effectively lead and develop their team, ensuring claims are handled with precision and compliance. Strong analytical abilities are used daily to review complex total loss cases and physical damage assessments, ensuring fair and accurate settlements. Communication skills are essential for coordinating between internal teams, external vendors, and customers, facilitating smooth claim resolutions. Leadership and mentoring skills help in fostering a motivated and knowledgeable team capable of meeting performance goals. Preferred skills such as data analytics and negotiation enhance the supervisor's ability to identify operational improvements and resolve disputes efficiently, contributing to overall organizational success. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 10

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an Associate Operations Support Specialist in our Client Service Operations Department. This position will be responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision. The position works with various departments and programs within GIG to ensure cross-functional communication and collaboration. The role gathers information from clients and/or GIG business units to define problems. Other responsibilities include: Assists with development of support plan to prioritize and resolve operational issues. Addresses client issues promptly and accurately. Handles escalated issues and follow-up on outstanding issues promptly. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Promptly and accurately receives, sorts, scans, prepares and distributes incoming mail in physical and/or electronic format. Follows established workflow to store and handle original checks, vehicle titles and other documents. Promptly and accurately processes outbound mail, correspondence, file material or other claims or underwriting items through the appropriate method. Promptly and accurately processes claims and underwriting related tasks and media requests. Performs clearance in all systems and orders reports as necessary. Marks files accordingly; and acts as a backup for other program business when teammates are out of the office. Promptly and accurately processes new business applications. Creates letter for certified copy of policies, obtains signature and has the letter notarized and places copies in appropriate OnBase file. Performs special clerical functions requested by GCM/GUS management as approved by CSO Management. Actively assists with telephone coverage, as requested. Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects. Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization. Assists with the training of new and existing associates, as requested. Assists with the creation and maintenance of training documentation, as needed. Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network. Maintains confidentiality of information and disposes of material in approved manner. Contributes to the team effort by performing other assigned duties as needed. What We're Looking For High School Diploma or equivalent required. One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field. Technical Qualifications: Basic knowledge of related computer applications and basic computer technologies. Basic knowledge of insurance company and agency operations. Basic problem-solving and analytical skills. Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills. Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines. Must be flexible and adaptable to changing priorities and directions. Upon employment associate is required to: Successfully complete AINS 101, or equivalent coursework. Must be willing to maintain and expand level of technical and professional skills. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 4

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position: Glatfelter Insurance Group is seeking a Total Loss/Auto Physical Damage Supervisor who will play a critical role in overseeing the evaluation and management of total loss claims and physical damage within 1st Party. This position ensures that claims are processed accurately, efficiently, and in compliance with company policies and regulatory standards. The supervisor leads a team of adjusters and specialists, providing guidance, training, and performance management to maintain high-quality service delivery. They collaborate closely with internal departments, external vendors, and customers to resolve complex claims and optimize operational workflows. Ultimately, this role drives the reduction of claim cycle times and supports the company's commitment to fair and timely claim resolutions. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Supervise and mentor a team of total loss and physical damage adjusters, ensuring adherence to company standards and regulatory requirements. Review and approve total loss determinations and physical damage estimates to guarantee accuracy and consistency. Coordinate with claims, legal, and salvage departments to facilitate efficient claim settlements and vehicle dispositions. Monitor team performance metrics and implement process improvements to enhance productivity and customer satisfaction. Provide training and development opportunities to staff to keep them updated on industry best practices and regulatory changes. What We're Looking For Minimum Qualifications: Bachelor's degree in Business, Insurance, or a related field, or equivalent work experience. Minimum of 5 years of experience in claims handling Proficiency with claims management software Preferred Qualifications: Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter). Experience working with salvage and vehicle valuation systems. Familiarity with data analytics tools to assess team performance and claim trends. Background in customer service or dispute resolution within the insurance sector. Proven supervisory or team leadership experience within an insurance claims environment. Strong knowledge of auto insurance policies, claim processes, and relevant state regulations. Must have or obtain thorough knowledge of Glatfelter Claims Management and GIG products, services and procedures within an accelerated period of time. Skills: The required skills enable the supervisor to effectively lead and develop their team, ensuring claims are handled with precision and compliance. Strong analytical abilities are used daily to review complex total loss cases and physical damage assessments, ensuring fair and accurate settlements. Communication skills are essential for coordinating between internal teams, external vendors, and customers, facilitating smooth claim resolutions. Leadership and mentoring skills help in fostering a motivated and knowledgeable team capable of meeting performance goals. Preferred skills such as data analytics and negotiation enhance the supervisor's ability to identify operational improvements and resolve disputes efficiently, contributing to overall organizational success. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 10

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an Underwriting Assistant for our Glatfelter Public Entities (GPE) Underwriting Department who will assist underwriters by performing technical aspects of the underwriting process, including, but not limited to, policy rating, processing, and policy issuance, and communicating with agents. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Processes and issues all transactions related to quotes and quote proposals, new business, endorsements, renewals, and cancellations. Performs quality checks on policies, endorsements, and billing information. Responsible for producer and/or account relationship building in his/or her assigned region. Prepares New Business and Renewal Quotes as authorized by the Underwriter. Solicits renewal applications and requests additional information if needed. Follows and meets Glatfelter Underwriting service standards. Meets all file documentation standards and passes all audits (both internal and external). Refers all accounts exceeding designated authority level to higher level for approval. Updates customer records in processing system. Processes BOR change requests from Underwriter. Invoices polices and endorsements. Refers coverage inquires to Underwriters to respond. Selects the proper coverage forms and endorsements for all lines of business, referring to the Underwriter if needed. Generates specimen policies when requested. Maintains OnBase files consistent with standard file procedures. Maintains diary system on outstanding items. Performs other duties as required by management. What We're Looking For Graduation from high school with appropriate course work in English and Math leading to proficiency in verbal and written communications skills. Minimum one (1) year property-casualty agency or company experience preferred. Proficient technical knowledge in using software systems required in the performance of their position including OnBase, PD Insurity, and Microsoft Office applications. Ability to speak and write in a grammatically correct manner to effectively communicate with a wide variety of individuals both internally and externally. Excellent verbal, and telephone skills. Ability to process a heavy volume of detailed work requiring considerable concentration using various software systems. Ability to cope with stressful situations. Mathematical ability required to perform rating functions including manual rating of accounts. Analytical ability required to identify and resolve problems and make decisions within specified scope of authority. Ability to organize and effectively prioritize work to maintain consistent quality and quantity of work. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 6

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Human Resources Generalist . As a team member of the Human Resources Department, this position will provide support and engagement for all associates in the areas of recruiting, benefits, and payroll as well as consulting and direction in the execution of people and business strategies. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Embodies and supports Glatfelter's Purpose and Values Provides day-to-day guidance and support, as well as transactional administration, in areas such as HRIS system maintenance, benefits, payroll, and recruiting. Facilitate internal talent acquisition efforts and support onboarding processes Assists with posting new jobs, closing jobs, scheduling interviews, and onboarding applicants as needed Process all HR paperwork and transactions in the HRIS system for new hires, promotions, transfers, changes, etc. Administer and continuously improve local HR processes including leaves of absence, benefits enrollment, onboarding and offboarding. Maintain accurate and legally compliant electronic HR records, documentation, and employee files Process/Update a variety of payroll/finance activities including payroll processing backup Ensure legal compliance and implementation of HR programs align with local, state, and federal employment laws Maintain and communicate HR policies and procedures; provide guidance to associates to ensure understanding and adherence Support and assist with performance review planning process Supports annual enrollment and benefits communications, focusing on associate education and engagement Drive compliance with regulatory requirements that include annual audits and 5500 filings Serve as a trusted partner with leadership to align HR initiatives with business goals Helps with various internal events, including those sponsored by the Glatfelter Culture Committee Lead initiatives aimed at improving employee engagement and retention Performs other related duties assigned to the evolving needs of the business and department What We're Looking For Bachelor's degree in human resources, Business Administration or related field or equivalent work experience PHR/SPHR/SHRM-CP/SHRM-SCP Certification desired Excellent interpersonal skills-ability to build positive relationships at all levels of the organization Working knowledge of general HR practices, relevant labor laws, and regulations Excellent communication skills- enjoys in person or phone conversation vs email Organizational and time management skills-ability to prioritize work in a fast-paced environment Demonstrated continuous improvement mindset Ability to create, run, and edit reports to analyze data and make appropriate recommendations Ability to maintain absolute confidentiality at all times in all situations Proficiency in Word, Excel, Outlook, HRIS systems, SurveyMonkey, Adobe, and Canva Ability to flex style when faced with competing priorities Previous experience and excellent knowledge of HRIS systems/ADP Workforce Now and ability to learn new applications Microsoft Office applications are required, including advanced excel skills. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 10

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a seasoned Senior System Administrator for our IT Technical Services Department with a strong focus on networking, and phone systems. This individual will be responsible for configuring, securing, and managing our corporate network, phone system and telecom communications. Experience with Juniper networks, Cisco and Teams voice is preferred. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Configure, maintain, and monitor the corporate network (wired and wireless), and phone systems (Cisco and Teams) to ensure high availability, performance, and security. Manage security controls for the wired and wireless network with the corporate NAC solution. Optimize telecom infrastructure for cost, performance, and scalability. Monitor systems for security vulnerabilities, troubleshoot issues, and implement patches and updates. Maintain a backup and recovery solutions for on premise and cloud solutions for cooperate network and phone system. Collaborate with cross-functional teams to support cloud-based projects and integrate cloud services with on-premises infrastructure. Maintain documentation for all systems under the purview of this position. Participate in the strategic planning of the IT systems. Stay current with the latest technologies, best practices, and security protocols. What We're Looking For Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience. Minimum 7 years of IT work experience in infrastructure/network environments in network design, implementation, project management, administration and support. In-depth experience of wired, wireless, and routing protocols. Strong understanding of business phone systems and integrations with third party systems. Knowledge of cloud security best practices, encryption techniques, and compliance requirements. Experience with Cisco, Juniper, and Microsoft Teams voice preferred. Proficiency in scripting and automation (e.g., PowerShell, AWS, Azure CLI). Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 10

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Liability Supervisor for our Glatfelter Claims Management Department. This position's primary responsibilities include the day-to-day oversight, direction, and supervision of a team of commercial auto liability, general liability, and management liability claim handlers. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Proactive supervision of claims handled by assigned staff in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority. Upholding and promoting the highest standards of customer satisfaction and service to insured, agents, regional directors and other interested parties while fulfilling obligations to protect the insured's interests and the company's assets. Adhering to and promulgating GCM standards of communication including investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters. Representing GIG through continuous countrywide contact with insureds, carriers, agents, claimants, auctions, and vendors, etc. May include field work, trial attendance, mediation or other travel. Maintaining standards for claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions. May include internal and external technical reporting as needed. All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler's designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education. Performance of quality assurance processes. Administration of Associate attendance and compensation system. Execution of the performance evaluation process. Includes the delivery of performance feedback and coaching as needed. Assisting with the ongoing development of vendor and technical educational resources. Assisting with the implementation of ongoing staff training, development, engagement, teambuilding and work process enhancement initiatives. What We're Looking For Secondary School Diploma or equivalent. College degree and Associate in Claims designation preferred. Five (5) or more years of experience in insurance claims. Prior supervisory experience preferred. Technical Qualifications: Effective verbal and written communication skills. Efficient time management skills. Strong interpersonal and leadership skills. Advanced knowledge of insurance policy forms, pertinent coverages, and claims handling processes and procedures. Advanced understanding of technical subject matter appropriate to assigned specialty/line(s) of business. Quality focus and attention to detail. Ability to perform calculations, prepare reports, and maintain files. Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology. Upon employment the Associate is required to: Develop proficiency in the use of GIG/GCM computer systems and applications. Develop a comprehensive knowledge and understanding of GCM processes and procedures as well as GIG culture, products and services within an appropriate timeframe. Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits. Complete required training assigned to enhance knowledge, expand technical understanding and develop skills. Must have completed or complete the IIA Supervisory Management program or equivalent within an aggressive timeframe. Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 11

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an Underwriter for our VFIS Underwriting Services Department. Working within a specific delegated underwriting authority, the underwriter independently qualifies and prices new and renewal business consistent with program underwriting guidelines and pricing directives. The underwriter is also responsible for servicing accounts in accordance with service standards. This position is required to be onsite at our York, PA office. Key Responsibilities Completes underwriting qualification and pricing of new business and renewal submissions, using discretion and independent judgment to accept, reject or modify submission proposal. Requests additional information when needed to qualify submission and communicates acceptance or declination to producer. Underwriter is responsible for producers and/or account relationship building and is the primary point of contact for producers in his/or her assigned region. Analyzes and reviews underwriting information including applications, loss notifications, loss runs, inspections, financial reports, websites, supplemental applications, budgets, and audits Prepares underwriting approach to large renewals and new business. Handles all business in a proficient, timely manner, and fully adheres to underwriting authority as delegated by GUS management Demonstrates working knowledge of program forms and endorsements, including various manuscript forms required on more complex accounts and program rating methodology. Meets all file documentation standards, and passes all audits (both internal and external). Responsible for accuracy of final policy product and complies with all quality control and state filing requirements Provides instructions to Underwriting Assistants to rate risk according to company guidelines and current market conditions. Requests any additional underwriting information required including risk control surveys, insurance to value, driver information and compliance with outstanding recommendations. Monitors risk control and claims activities. Reviews and takes appropriate action on any transactions which exceed the written underwriting authority of the Underwriting Assistants. Refers and suggests action on any unusual exposures to Program Manager for approval. Refers all accounts exceeding designated authority level to higher level for approval. Provides support to sales staff. Attends agent meetings, conventions, trade shows, and visits agents as requested. Maintains OnBase files consistent with standard file procedures Evaluates and compares competitor's forms and coverages. What We're Looking For BA degree in insurance, business or related field preferred. Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education. Must have a minimum of 2 years of experience as a Property & Casualty Underwriter, or 3 years of industry experience as an underwriting assistant, CSR or agent/ agency management. Must have or attain within three (3) months current property-casualty license for state of residence and other licenses as may be required. Has proven performance as an underwriter and/or agency management skill. Must have a working knowledge of all commercial insurance. Analytical ability is required to exercise underwriting judgment and make decisions. Organizational skills and ability to handle tasks on a priority basis required to maintain consistent high quality and quantity of work. Effective negotiation skills. Good research skills and detail oriented. Proficient in IT tools, and software applications. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 8

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an actuarial professional with industry expertise to assist with pricing Glatfelter business. The Sr. Actuarial Analyst will be responsible for working with actuarial, underwriting, and claims leadership in support of a broad array of ratemaking, reserving, and analytics functions. This includes portfolio profitability analyses, large account pricing, loss ratio budgeting, rate monitoring, quarterly reserving, new Program evaluation, claims analytics, actuarial process efficiency, and management reporting. The candidate will partner with other actuaries in implementing best practice analytical techniques and assessing the impact of loss trends and claims emergence, and partner with underwriters in assessing the impact of changes in appetite and portfolio mix. This is a hybrid role and can be based in our York or Berwyn, PA offices. Key Responsibilities Work closely with underwriting to develop pricing targets that align with underwriting strategies and identify pockets of opportunity for profitable growth as well as profitability-challenged areas. Monitor loss/exposure trends & relevant industry/regulatory changes and effectively communicate to underwriters and actuarial management. Complete new business Program pricing as needed. Complete regular profitability studies on each Program. Support quarterly reserving process and be able to explain reserve development to underwriters and stakeholders. Work with finance to provide by program and by line of business loss ratios for the budgeting process and the 3-year strategic direction process. Modernize components of the ratemaking, monitoring, and reserving processes through use common programming languages, while maintaining end-user friendly tools. Work with the Operations and Product Development to ensure adequate rate levels are achieved in filings. Ensure that all account pricing requests are managed and completed in a timely and professional manner, monitoring adherence to appropriate procedures and methodologies. Work with underwriting to price large accounts as needed. Conduct training sessions on actuarial topics, account pricing methodologies, loss trends, industry issues impacting account pricing, and updates to pricing models for underwriters and stakeholders. Work with leadership to create claims diagnostics, tools to identify trends, and dashboards. Analyze the profitability by line of the business and in total. What We're Looking For B.S. in Actuarial Science, Mathematics, Statistics, Economics, or related field. Minimum 2 CAS exams 2 or more years of experience in P&C insurance Knowledge of a range of Property, Casualty, and PL lines preferred Proficiency in SQL, SAS, Python, R, or other programming languages as well as Microsoft suite of tools (Power BI, Excel, etc.) Strong analytical and problem-solving skills Works well both independently and as part of a team Strong business and collaboration skills, and responsive to service needs and operational demands Effective time management skills Excellent communication, presentation, and interpersonal skills. Customer focus Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 10

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking a Strategic Operations Business Partner / Project Manager for our GIG Operations. This is a pivotal role in driving cross-functional alignment and execution of high-impact projects. The position will partner with Distribution, Underwriting, Claims, Compliance, and other key teams to ensure strategic initiatives are delivered on time, within scope, and with measurable impact. This position will be located at our Leader Heights, York, PA office. Key Responsibilities Lead the planning, coordination, and execution of strategic projects across the organization. Facilitate collaboration among cross-functional teams to align goals, timelines, and deliverables. Develop roadmaps and performance metrics to track progress on strategic initiatives. Develop templates and processes to ensure consistency in management/oversight. Identify risks and dependencies, actively work to resolve barriers to execution. Support executive leadership with insights, reports, and recommendations. Champion continuous improvement and operational excellence. Communicate project status and strategic impact to stakeholders at various levels. Proficiency in project management tools and methodologies (Agile, Lean, etc.). Expertise in PowerPoint and Excel. What We're Looking For Bachelors Degree, MBA or equivalent preferred Minimum of 7 years in the Financial Services Industry, with at least 3 years leading projects and/or cross-functional groups. Strategic thinker with a desire for execution. Ability to collect, consolidate, analyze and present data. Excellent communication, facilitation, and stakeholder management skills. Ability and willingness to present to various levels of the organization. Collaborative, diplomatic, and influential project management approach. Business acumen to address ambiguity, drive clarity. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 12

**Company** HSB , United States We are seeking a highly skilled and detail-oriented Loss Prevention Representative to join our Risk Management team. The successful candidate will be responsible for ensuring compliance with jurisdictional regulations related to equipment breakdown, conducting risk assessments, and implementing loss prevention strategies to minimize equipment-related losses. Contribute to the execution of comprehensive risk assessment analyses, identifying opportunities for loss prevention that benefit HSB customers. Conduct thorough equipment breakdown and business interruption risk assessments, aligning with HSB's underwriting strategies. Develop and refine a broad-based occupancy expertise through diligent research, training, and collaboration with Senior Loss Control Consultants. Leverage technical knowledge to author detailed, high-quality reports that provide actionable insights. Maintain accurate survey information within the database, overseeing the front-end process, including call preparation and data collection. In addition, cross-functional training will be provided to ensure adaptability and support during peak periods. Proficiency in virtual loss control tools will be utilized to perform inspections, generating detailed reports that outline findings and recommendations. Qualifications: Education and Experience: + Bachelor's degree in a relevant field, such as Engineering, Occupational Health and Safety, or a related field. + Minimum 3 years of experience in loss prevention, risk management, or a related field, preferably in a similar industry. + Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. + Strong knowledge of Production Equipment, Maintenance, Facilities, Engineering, or Jurisdictional Object Inspections + Technical aptitude and understanding of facility production, processes, workflows, and manufacturing + Excellent analytical and problem-solving skills, with the ability to interpret data and develop effective solutions Knowledge and Skills: + Familiarity with contemporary manufacturing processes and best practices + Strong financial acumen, with a keen understanding of loss prevention and cost-benefit analysis + Proven ability to establish and maintain effective relationships with clients, facilitating the collection of essential data + Proactive approach to identifying and engaging with necessary stakeholders to drive projects forward + Comprehensive knowledge of insurance principles and general business practices + Experience with HSB information systems is highly desirable + Proficiency Microsoft asoftware applications including Word, Excel & Powerpoint + Highly developed typing skills, ensuring efficient and accurate data entry + Excellent verbal communication skills, with the ability to articulate complex ideas clearly and concisely At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Who We Are For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. About the Position Glatfelter Insurance Group is seeking an Accident and Sickness Claims Representative who will be responsible for handling emergency service organization claims and specialty benefits from first report to conclusion, with supervision and or direction from the A&S Claims Supervisor or A&S Associate Vice President. Other responsibilities include: Customer satisfaction; seeks to provide the best claim service available in the marketplace. Accomplishing claims service and company standards in areas assigned by management. Setting claim reserves and issuing payments in accordance with assigned financial authority. This position is required to be onsite at our Leader Heights, York, PA office. Key Responsibilities Handles and/or monitors registration and coverage verification of claims. Handles and /or directs the investigation, negotiation and disposition of assigned claims within authority limits. Demonstrates proficiency in developing targeted questions to obtain specific information during claim interviews. Independently gathers and verifies information and documentation necessary for claims evaluation. Settles claims promptly and equitably. Obtains releases as needed. (E) Authorizes and/or issues checks within the limits of financial authority. Maintain a diary system for assigned open claims to ensure necessary tasks are addressed in a timely manner. Identifies and reviews potentially serious cases and fraud indicators with A&S Claims Supervisor or A&S Claims Manager. Handles the assignment of independent vendors and assures efficient use of vendors. Interprets policy forms and provides opinion on coverage. Considers positions of all interested parties within intent of policy and program. Issues Reservations of Rights and/or denial letters after approval by A&S Claims Supervisor or A&S Manager. Informs claimant, insured or attorney of denials and justifies denial when applicable. Ensures prompt and proper disposition of claims. Represents GIG through continuous countrywide contact with insured, carriers, agents, claimants, attorneys, vendors, etc. Performs other duties as required by management. What We're Looking For Secondary school diploma or equivalent, college degree, and Associate in Claims designation preferred. Two (2) years experience handling A&S insurance claims, or appropriate transferable concurrent experience in a related field preferred. Moderate knowledge of legal process. Moderate ability to read and interpret insurance policies and make appropriate decisions grounded on those interpretations. Moderate knowledge of insurance coverage and procedures. Moderate knowledge of GIG products and services for emergency service organizations. Ability to communicate effectively, both verbally and in writing. Ability to utilize a PC and related departmental software. Must speak clearly and exhibit the ability to reason and impart information to others. Must be flexible, innovative, self-motivated and able to make sound decisions. Emotional stability and maturity are necessary to deal with the pressure of claims handling. Uses analytical ability and independent judgment within guidelines established by management. Objective in identifying claims elements and translating them to equitable settlements. Ability to compose letters explaining complex issues. Must be able to work independently and prioritize daily tasks in order to meet deadlines. Takes the initiative to continue professional development. Demonstrates teamwork and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals. Must have or obtain appropriate licenses within an aggressive period of time. Why Choose Glatfelter? Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. Equal Opportunity Employer It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. Job Grade: 7