Glens Falls National Bank jobs - 76 jobs

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Corporate Banking team as: Commercial Relationship Manager This opportunity may be perfect for you if you have experience in: > Commercial Credit and Banking Products > Communication Skills > Credit Underwriting, Portfolio Management, or Business Banking Relationship Manager About the Position: Responsible for managing commercial borrower/depositor relationships including new loan requests, cash management/deposit services development of new business, and management/oversight of assigned commercial loan portfolio. Adheres to Loan Policy and work to achieve assigned goals and objectives to support Company strategic plan. This position can sit at our Glens Falls, NY or Saratoga Springs, NY location. Essential Job Functions: > Identify prospective customers and implement plan for gaining business through researched business development calls, networking, and response to referrals. Continuously develop growing network of referral sources for new business. > Build/expand existing customer relationships by identifying needs and recommending solutions while effectively handling existing loan requests. Work with current customers to encourage referrals. > Manage commercial loan portfolio including collection and review of financial information to ensure Company's interests are protected. Adhere to Loan Policy, department procedures, and applicable Federal/State/Local laws and regulations. > Formulate and implement strategies to achieve individual and department goals as set by supervisor. Work with colleagues and management to provide guidance, training, and support to reach goals as appropriate. > Collaborate with other strategic partners within Company to provide full range of products and services, as appropriate, for customers. Participate in team presentations, attend joint networking events, and provide introductions/contacts to stakeholders so customer needs may be fully addressed. > Participate actively in community to source business development opportunities and demonstrate our Company's commitment to local communities. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications/Experience: > Bachelor's Degree or equivalent experience in business, finance, lending or related field required. > 8 years of experience in commercial lending, loan portfolio management, or equivalent banking experience required Skills/Knowledge: > Exceptional knowledge of commercial credit analysis and banking products/services preferred > Solid communications skills, both written and verbal; ability to communicate effectively with customers, co-workers, management, and community/business leaders> Strong consultative sales and negotiation skills; ability to identify needs, present effective solutions, and close a sale> Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint > Local market knowledge and ability to develop, retain and expand relationships with center of influence. > Engage in networking events and proactively build relationships with existing and potential customers. Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $100,000- $140,000 annually commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance. L1-st1

Training Coordinator Reports to: Training Officer FLSA Status: Non - Exempt | Supervisory Role: No Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. Join Trustco Bank's esteemed team and play a vital role in shaping our future by attracting the brightest minds. We look forward to welcoming a strategic partner passionate about talent and growth. We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! About the Training Coordinator Role As a cornerstone of Trustco Bank's growth strategy, the Training Coordinator is responsible for maintaining the Training Department's learning management system, keeping employee training records up-to-date and assisting in other areas of the training department. Key Responsibilities * Updates and maintains the Training Department's learning management system. * Plans, organizes and facilitates employee training. * Exemplifies the desired culture and philosophies of the Bank. * Tracks external training and certifications. * Compiles weekly, and monthly reports. * Works effectively with the training and human resources staff. * Processes all travels and entertainment expense reports for payment. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications & Experience Required * A bachelor's degree in business related field or equivalent level of education and experience. * Effective verbal and written communication skills. * Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Working knowledge with Microsoft Office Programs; Excel and Word. Preferred * Master's degree in business related field Schedule Full-time position: Monday - Friday, 8:30 am - 5:00 pm; flexibility for evenings and weekends as needed. Travel: Travel using personal vehicle, occasional overnight travel. Valid driver's license required. Equal Employment Opportunity Statement: Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Facilities Technician Reports to: Facilities Manager FLSA Status: Non- Exempt | Supervisory Role: No Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! About the Maintenance Worker Role We are seeking a dedicated Maintenance Worker who takes pride in the precision and quality of their work. Reporting to the Maintenance Supervisor and operating under limited supervision, you will be the proactive "boots on the ground" professional responsible for the upkeep, functionality, and safety of our facilities. As a hands-on technical expert, you will ensure all buildings and equipment remain in peak condition by performing routine inspections, preventative maintenance, and timely repairs. Your keen eye for detail will be critical in identifying and resolving minor issues before they escalate, ensuring seamless daily operations across multiple locations. Key Responsibilities * The Maintenance Pro: Perform routine and preventative maintenance on both building interiors and exteriors, from minor repairs to aesthetic upkeep. * The Scheduler: Keep us organized by maintaining rigorous logs of when service was performed and precisely when the next check-up is due. * The Safety Expert: Navigate every site with a safety-first mindset, recognizing potential hazards and taking immediate action to protect everyone in the building. * The Road Warrior: Travel across the beautiful Florida branch network-50% of your hours are spent on the move in a company-provided vehicle. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications Required * High School Diploma or equivalent education or experience. * Effective verbal communication skills. * Well - organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Fluent in English; bilingual a plus * Access to reliable transportation Preferred * None Schedule This is a full-time position. Hours Monday - Friday 8:30am - 5:00pm. Evening and weekend work may be required as job duties demand. Travel: Majority (50%) of working hours are spent traveling to locations throughout the northeastern branch network. Company vehicle provided. Valid and clean driver's license required. Equal Employment Opportunity Statement: Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Job Title: Credit Administration Specialist Reports to: Credit Administration Manager FLSA Status: Non-Exempt Salary Grade: NE12 ($18.00 - $22.00 per hour) Supervisory Responsibility: No It is the Credit Coordinator's duty to represent the company to facilitate the fulfillment of all regulatory requirements and Loan Policy and Procedures requirements. Confidentiality is a vital component of any credit administration employee's job function. Credit coordinators are exposed to sensitive financial, operational, and have a fiduciary duty to keep this information private during and after their employment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor. Review, maintain, and report on risk rating data as it pertains to lending. * Review, maintain, and report on HECL end of draws. * Track exceptions to ensure they are addressed in a timely manner. * Responsible for the daily completion of multiple tasks relating to managing the critical work flow across the Credit Administration Department * Coordinate between all areas of credit administration to ensure reporting, compliance and alignment objectives are all achieved in a detailed, accurate and punctual manner for internal and external purposes. * Compliance with all policies and procedures associated with credit risks and internal controls, etc. * Adhere to the confidentiality policy, code of ethics and follow all policies and procedures related to the consumer compliance laws and regulations * Compliance with Loan Policy and Procedures REQUIRED EDUCATION/EXPERIENCE: * High School Diploma or equivalent education or experience. * Effective verbal and written communication skills. * Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Working knowledge with Microsoft Office Programs; Excel and Word. PREFERRED EDUCATION/EXPERIENCE: * A bachelor's degree in a business-related field POSITION TYPE/EXPECTED HOURS: This is a full-time position. Office hours Monday - Friday 8:30am - 5:00pm. Occasional evening and weekend work may be required as job duties demand. TRAVEL: No travel required. LANGUAGE SKILLS: Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. * Ability to communicate both in person and/or by telephone. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office/retail environment. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an equal opportunity. It is the policy of Trustco Bank to have equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Electronic Banking team as: Electronic Banking Specialist- Glens Falls or Latham This opportunity may be perfect for you if you have experience in: > Working Collaboratively in a Call Center Environment > Problem Solving and Excellent Customer Service Skills > Task Prioritization and Attention to Detail About this Position: In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. This position can be located at our headquarters in Glens Falls or our regional office in Latham, NY. Essential Job Functions: > Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures. > Respond to all VISA disputes meeting department guidelines. > Review data for proper authorizations and compliance and take action as appropriate. > Update, modify and correct data meeting the department's goals and objectives while following policies and procedures. > Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Associate degree or equivalent experience required. > 2 years prior banking experience with expanded knowledge of banking regulations preferred. Skills/Knowledge Requirements: > Excellent communication skills, both written and verbal, (Spanish and English bilingual a plus); comfortable speaking with customers, co-workers, and management > Proficient in Microsoft Office Suite: Word, Excel, and Outlook. > Strong problem solving skills, ability to analyze and solve problems independently. > Ability to prioritize multiple tasks/projects to meet deadlines. Physical Requirements > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $19.00 - $23.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance. L1-st1

Branch Manager Reports to: Regional Vice President Salary: NE18 $55,000 - $100,000 + performance-based monthly and annual bonuses FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success. We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k) retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! About the Branch Manager Role We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention. The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth. Key Responsibilities * Lead and manage all branch operations, ensuring exceptional customer service and operational excellence. * Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals. * Build and promote the branch's identity, fostering a sales-driven and customer-focused culture. * Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers. * Conduct staff training, regular team meetings, and performance reviews. * Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth. * Originate residential, home equity, and installment loans. * Ensure compliance with all bank policies, procedures, and security protocols. * Handle complex customer requests and resolve escalated issues in person or by phone. * Approve significant transactions such as large check cashing, bank checks, and general ledger tickets. * Maintain branch appearance and uphold operational performance standards. * Report regularly to senior management on branch performance, opportunities, and challenges. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications Required * High school diploma or equivalent. * Supervisory experience. * Strong customer service and cash-handling experience. * Excellent verbal communication and interpersonal skills in person, by phone, and via email. * Fluent in English; bilingual a plus * Strong organizational skills with the ability to manage multiple priorities. * Ability to work effectively in a collaborative team environment. * Willingness to participate in ongoing training and development. * Ability to lift 10-20 lbs., stand for extended periods. Preferred * Bachelor's degree. * Previous banking or financial services experience. Schedule Full-time position with hours aligned to branch operations: * Mon-Fri: 8:30 AM - 5:00 PM * Sat: 8:30 AM - 12:00 PM (rotating schedule) * Sun: Closed Employees may need to remain 15-30 minutes after closing. Occasional evening and weekend work may be required. This includes attending networking events, visiting local businesses/real estate offices, open houses, etc. Occasional travel for training, meetings, or branch support. Equal Employment Opportunity Statement: Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

BSA Analyst I Reports to: Vice President of BSA FLSA Status: Non- Exempt | Supervisory Role: No Why Join Us? At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. Are you passionate about risk management, regulatory compliance, and protecting the integrity of the financial system? Join Our Compliance Team as a BSA Analyst I: The Front Line of Financial Security. We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more! About the BSA Analyst I Role We are searching for a detail-oriented and analytical BSA Analyst I to join our dedicated compliance department. In this crucial, non-supervisory role, you will be on the front lines of defense against financial crime. You will apply your expertise to monitor transactions, investigate suspicious activity, and ensure the bank strictly adheres to all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies. This is an opportunity for a motivated individual to develop expertise in a vital area of banking operations. Reporting to the Vice President of BSA, you will be responsible for ensuring compliance with federal regulations, protecting the company from illegal activity, and managing key aspects of our comprehensive BSA/AML program, including CTR, SAR, OFAC, CIP, and CDD protocols. Key Responsibilities * Investigative Analysis: Research, analyze, and investigate transaction monitoring alerts for potential money laundering, terrorist financing, and other financial crimes, making informed recommendations regarding the filing of Suspicious Activity Reports (SARs). * Regulatory Reporting: Track and ensure timely filing of Currency Transaction Reports (CTRs) within the strict 15-day regulatory deadline. * Enhanced Due Diligence (EDD): Conduct thorough EDD reviews, gathering documentation, composing detailed narratives, determining risk ratings, and outlining necessary follow-up actions. * Risk Monitoring: Monitor customers on the CTR exempt list annually and perform 90-day SAR follow-up reviews to identify continuing activity. * Compliance Verification: Examine various banking divisions (branch administration, retail lending, commercial loans) to ensure meticulous adherence to Customer Identification Program (CIP) requirements. * OFAC & Training: Monitor potential OFAC matches, acting as a dual control for processing, and building continuous proficiency through specialized BSA/AML training courses. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications Required * A Bachelor's degree in a business-related field and/or one year of equivalent experience/education. * Effective verbal and written communication skills, exceptional organization, and the ability to manage multiple time-sensitive tasks effectively. * Ability to work well independently and in group settings. * Working knowledge of Microsoft Office Programs (Excel and Word). * Fluent in English; bilingual a plus * Access to reliable transportation Preferred * CAMS Certification (Certified Anti-Money Laundering Specialist). * Working knowledge of FCRM Software. Schedule Full-time position; Monday - Friday, 8:30 am - 5:00 pm Physical Demands: Primarily sedentary; includes use of standard office equipment. Equal Employment Opportunity Statement: Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Job Title: Mortgage Originator Reports to: Assistant Vice President of Mortgage Services FLSA Status: Non-Exempt Salary Grade: Commission Based Supervisory Responsibility: No The Mortgage Originator is responsible to increase the mortgage loan portfolio by developing business contacts and attracting mortgage customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor. * Develop a business referral network through marketing, cold-calling, prospecting and networking activities. A mortgage loan officer's network may consist of real estate professionals, builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the mortgage loan officer's regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations. * Participate in community efforts to promote home ownership. * Follow up on internet and branch referrals on prospective customers. * Meet with prospective borrowers. * Review and analyze credit and financial data to determine borrower financing objectives and goals. * Present appropriate Bank products and programs and explain guidelines. * Advise of pricing and terms as required. Identify appropriate opportunities to sell additional products. * Collect supporting loan documentation as required and provide complete package to the Mortgage Department. REQUIRED EDUCATION/EXPERIENCE: * High School Diploma or equivalent education or experience. * Sales experience within a residential lending environment. * Effective verbal and written communication skills. * Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Working knowledge with Microsoft Office Programs; Excel and Word. * Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. PREFERRED EDUCATION/EXPERIENCE: * A bachelor's degree in a business related field. POSITION TYPE/EXPECTED HOURS: This is a full time position. Office hours Monday - Friday 8:30am - 5:00pm. Evening and weekend work may be required as job duties demand. TRAVEL: Travel using personal vehicle, occasional overnight travel. Valid driver's license required. LANGUAGE SKILLS: Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. * Ability to communicate both in person and/or by telephone. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside conditions. The employee is occasionally exposed to a variety of extreme working conditions, such as construction sites. The noise level in the work environment or at certain sites can be loud. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an equal opportunity employer. It is the policy of Trustco Bank to afford equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion. * Recruitment, advertising or solicitation for employment. * Treatment during employment. * Rates of pay or other forms of compensation. * Selection for training, including apprenticeship. * Layoff or termination. It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: Deposit Services Team Lead This opportunity may be perfect for you if you have experience in: > High Attention to Detail and Strong Communcation skills > Operational Efficiency > Independent Problem-Solving Skills About this position: Responsible for training/cross-training department employees, review and audit daily work to ensure it is completed timely, accurately, and within procedural quality. Performs deposit services and item processing, functions as needed and/or in weekly rotation. Assists with operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Leads training and writes procedures within the Deposit Services team. ESSENTIAL JOB FUNCTIONS: > Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals. > Assist coach team through day-to-day operations, projects, and special assignments. > Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support. > Identify and resolve errors. Provide consistent, outstanding customer service for both internal and external customers. > Research data for management reports, audits, SOX Controls, and projects as assigned. > Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures. > Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing. > Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Bachelors degree or equivalent experience preferred. > 4 years of experience in office management field, banking or related experience preferred. Skills/Knowledge: > Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred and Regulation E. > Proven skill in identifying, analyzing, and providing resolution to problems. > Ability to collaborate with and direct others to achieve goals and provide superior service. > Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management. > Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines. > Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $21.00 - $27.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance. L1-st1

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Information Technology (IT) Support team as: IT Manager, Support (Help Desk Manager) This opportunity may be perfect for you if you have experience in: > Exceptional Interpersonal Skills, Collaborative and Innovative > Demonstrated Problem-Solving and Solution Implementation Abilities > Strong Leadership and Team Management Skills About this position: Responsible for leading the Information Technology (IT) Support team including supervision, workflow, scheduling, and performance. Assists with computer equipment purchasing and installation. Supports technology training and orientation for end users. Collaborates with Information Technology Management team to accomplish department, division, and Company goals. Responsibilities > Provide user support, ensuring familiarity with equipment, and networks, organizing support, troubleshooting, and facilitating repair for IT equipment. > Collaborate with Human Resources to enhance new hire orientation, identify training needs, coordinate training sessions, assess current and future employee IT needs. > Cultivate and maintain collaborative relationships with vendors, ensuring access to quality products/services. > Oversee IT Support operations, including call center management and ticket system administration, with regular monthly reporting to management for informed decision-making. > Keep up to date with policies and procedures, while maintaining a thorough understanding of available technology; assist with product implementation and continuous upgrades. > Oversee administration of user accounts, permissions, and access rights in Active Directory; responsible for user documentation and IT forms necessary for setting up new user accounts and for documenting future changes associated with new user accounts. > Manage, coach, and counsel IT Support team to meet department goals and achieve performance standards; encourage continuous improvement for career development; ensure availability of appropriate resources and timeliness of workflow What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications/Experience: > Bachelor's degree in information technology-related field or equivalent experience required > 8 years of relevant Support experience required > 3 years of supervisory experience preferred Skills/Knowledge: > Demonstrated experience with standard software applications including Windows, Microsoft 365 applications and administration, call center management, help desk ticketing tools, and Active Directory > Effective prioritization skills and ability to manage multiple tasks while meeting deadlines > Strong communications skills, both written and verbal; comfortable communicating, presenting, and collaborating with vendors, co-workers, and management one-on-one or in group settings > Solid problem-solving and solution implementation abilities; organized and detail oriented > Proven experience in training with ability to evaluate and/or create training materials a plus Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 25 lbs and/or crawl under desks or equipment What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $65,000 - $90,000 a year commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance. L1-st1

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Schuylerville Office team as: Teller, Schuylerville This opportunity may be perfect for you if you have experience in: > Relationship Building > Cash Handling > Customer Service ABOUT THE POSITION As a Teller in our Schuylerville , New York office, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, assisting staff and supervisors with functions relative to the daily operation of the Branch. Essential Job Functions > Provide consistent, outstanding customer service by anticipating and reacting to customer needs > Process transactions accurately and efficiently > Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate > Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. > Balance cash drawer and adhere to established cash limits > Open deposit accounts for customers > Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments > Adhere to applicable federal regulations and Company policies and procedures What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > High School Diploma or equivalent required > 2 years of experience in customer service, cash handling, or retail sales preferred Skills/Knowledge: > Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management > Quality customer service skills; friendly, helpful attitude and patient attentiveness > Ability to remain detail-oriented while following procedures and providing good customer experience > Demonstrated ability to complete multiple tasks while staying aware of surroundings > Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity > Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking related software Other: > Must be able to travel to various branches as needed > Will work rotating Saturday schedule What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $18.00 - $21.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance. L1-st1

Full-time Description General Summary and Objective: The position of Branch Operations Specialist is responsible for assisting and supporting the Branch Operations Officer. This position is also responsible for managing the branch during the absence of the Branch Officer while focusing on customer retention and developing new relationships. Requirements General Responsibilities and Essential Functions: To provide an exceptional service experience, every time! Must have excellent communication and telephone skills. Provide positive leadership, training and supervision to personnel within the assigned branch. Ensure service standards are met within assigned branch and the bank. Ensure compliance with Bank policies and procedures. Protect the interest of the Bank and minimize loss through adherence to security measures and other policies and procedures. Inspect interior and exterior of branch daily to ensure a safe and well-maintained facility. Coach and train branch personnel to achieve incentive goals and increase referral activity. Assist in attaining established bank and branch goals through active participation in incentive and referral programs. Coach employees in assigned region regularly to achieve goals. During the absence of the Branch Officer, perform direct supervisory duties of branch staff. Perform all duties within the branch as needed. Provide input and assist the Branch Officer in preparation of employee performance appraisals. Prepare loan packages for Branch Officer, Regional Manager or Loan Committee review and close loans upon approval. Prepare and conduct, or delegate branch weekly sales meetings. Review and approve employee incentive forms quarterly. Assist the Branch Officer in preparation of quarterly branch narrative. Attend meetings as required. Perform Notary Public duties, as licensed. Represents the Bank in community and civic functions. In instances where no bank officers are present, authorize transactions and sign cashier's checks in excess of normal dollar limits. Perform proper branch opening and closing procedures. Respond to alarms as needed. Travel is required. Drivers License is required

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Wealth Management Financial Services team as: Financial Services Professional (LPL) This opportunity may be perfect for you if you have experience in: > Excellent Organizational and Interpersonal Skills > Strong Ability to drive sales through relationship building expertise About this position: Responsible for analyzing, identifying, and communicating financial solutions for current clients to meet clients' investment objectives. Actively seek prospective clients through networking and referrals to meet Company and department goals. Manage a wide variety of investment products while complying with operating policies and procedures established for LPL investment functions. Responsibilities > Maintain contact with existing clients to perform reviews and expand existing relationships as appropriate; monitor client accounts to ensure pre-determined financial goals and objectives are met. > Work to broaden potential client base with referrals from existing clients, co-workers and networking contacts. > Drive sales through in-depth knowledge of products offered that match client financial objectives. > Execute buy and sell orders as directed by clients per LPL policies and procedures. > Keep up-to-date with industry standards, compliance, regulatory, and licensing issues, as well as policies and procedure from Company and LPL. > Communicate and interact with other business lines to help provide well-rounded client experience and achieve department goals; actively participate in Company Cross-Sell/Referral Program. > Participate actively in community as designated by Company community service requirements. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Bachelor's Degree in finance or related field or equivalent experience required > 6 years of experience in investment required > Series 6, Series 7, and Series 63 licenses required > New York State Health & Life Insurance license required Skills/Knowledge: > Excellent organizational, analytical, and communication skills, both written and verbal > Professionalism with strong presentation and interpersonal skills to conduct formal/informal presentations, address potential and existing client concerns, and communicate with constituents > Self-starter with ability to work independently and manage multiple priorities while meeting strict deadlines > Proficient with Microsoft Office Suite: Word, Excel, Outlook; ability to learn other software as needed Physical Demands > Prolonged periods sitting at a desk and some brief periods of walking/standing > Repetitive use of telephone, computer, computer mouse, and keyboard > Must be able to lift up to 15 lbs. at times What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The pay range for this position is $65,000 - $75,000 annually commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance. L1-st1

Sr. Commercial Services Officer Canandaigua National Bank & Trust What does a Commercial Services Officer at CNB do? The Commercial Services Officer at Canandaigua National Bank & Trust is responsible for managing a portfolio of commercial clients. In addition to being a trusted financial partner, the Commercial Services Officer is accountable for prospecting new business while maintaining and deepening existing client relationships. What is needed to be successful in this role? A B.S. or B.A. degree in a related field normally required. Specialized commercial services education and training. A minimum of eight (8) years' experience in related positions normally required. Proficient interpersonal relations and communicative skills. A thorough knowledge of the features and benefits of all bank commercial products and services. Technical knowledge sufficient to manage a large loan portfolio with very complex credits. A working knowledge of bank operating policies and procedures which impact commercial services. Reliable transportation to meet clients in Syracuse and surrounding counties. What does a successful first year in this position look like? Proactively develops relationships with commercial customers of the bank with respect to deposit, financing, treasury management, commercial real estate, commercial & industrial (C&I) loans, and other banking products and services. Maintains a thorough knowledge of the features and benefits of all bank commercial products and services to uncover customer needs and offer solutions. Generates new business from present customers; maintains ongoing business relationships with present customers to best serve our customers. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers. Assists customers with their full banking needs and provides help to customers with specific inquiries or service problems. Attends community events as a representative of CNB to support our local community. A Commercial Services Officer may approve or reject loan applications within individual lending authority. May serve on the Asset Review Committee and/or Officer Loan Committee as assigned by the Board of Directors. Collaboratively establishes sales objectives with their manager on an annual basis to ensure objectives are met. Monitors individual sales performance versus objectives on a regular basis. Responds to inquiries relating to their expertise, or to requests from other bank personnel, customers, etc., within given time frames and within established policy. Serves as a member of the bank's sales team, e.g., Branch Managers; makes group sales calls where these types of calls will improve the opportunity for new business development. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage , being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. Paid holidays, vacation, and sick time. Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). Training & development opportunities. Tuition assistance. Community focused volunteer opportunities. Award winning wellness program that promotes a solid work/life balance. Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent, community bank. If you want to be a part of something special, join us today! Compensation range - $144,500 - $180,000 The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Upstate Agency, LLC Employee Benefits team as: Senior Account Manager This opportunity may be perfect for you if you have experience in: > Outstanding Customer Service > Excellent Organizational Skills > Comprehensive Insurance Knowledge About this position: Responsible for client retention and the day-to-day account management for Employee Benefit clients. The work involves an emphasis on client interactions in both written and verbal communications as well as providing support to the Employee Benefits Team. This position will assist in overall operational initiatives in support of the Company's overall plan. Focus is on improving operational efficiencies and ensuring a superior client experience. This position can either sit in our South Glens Falls, NY or Latham, NY office. Essential Job Functions > Answering client questions via phone and e-mail. > Manage client accounts and interactions on agency management system, handle account transactions including quoting and placement, policy changes, cancellations, payments, and client correspondence. > Assist in managing efforts to improve and maximize operational efficiencies and continuously evaluating workflow for necessary modifications. > Assist in quality assurance reviews and make recommendations for procedural changes to address issues as appropriate. > Perform market reviews by creating renewal and benefit comparison spreadsheets. > Remain current on products/services, industry changes/trends, market activities, and competitors. Maintain knowledge of applicable laws and regulations as well as Company policies and procedures. > Provide consistent, outstanding customer service by responding to inquiries or complaints and consulting with clients on coverage and risk exposures to ensure coverage is adequate. > Participate actively in community to network, build brand familiarity, and fulfill Company community service requirements. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Bachelor's Degree or equivalent experience required > Valid New York State Department of Insurance License required or obtain within 30 days > 6 years of experience in insurance industry or related field required Skills/Knowledge: > Thorough knowledge of insurance > Excellent communication skills, both written and verbal; comfortable communicating with clients, prospects, co-workers, and management > Demonstrated ability to provide high level customer service > Ability to work independently and as cooperative team member > Skilled in prioritizing and handling multiple task while meeting strict deadlines; attention to detail a must > Proficient in Microsoft Office Suite: Word, Excel, and Outlook Physical Demands > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $75,000 - $95,000 per year commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance. L1-st1

Canandaigua National Bank & Trust ) What does a Credit Analyst do? A Credit Analyst is responsible for analyzing financial and credit information for potential and existing customers to assess customer creditworthiness; achieving goals as established in the assigned department's annual operating plan; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the credit analysis function; communicating with appropriate personnel; maintaining appropriate records and providing assigned reports. What competencies are needed to be successful in this role? A BS or BA degree in Accounting, Business, or related field normally required. A minimum of five (5) years related experience. Excellent communication skills and strong attention to detail. Proficiency with a PC and associated programs (such as Microsoft Office) What does a successful first year in this position look like? Analyze financial and credit information for potential and existing customers to assess customer creditworthiness. Receive data on prospective and active borrowing accounts, i.e., financial statements, credit reports, and interview and investigation sheets. Prepare cash flow and collateral analyses for larger dollar/more complex requests; provides a written summary of borrower's financial performance. Assess the strengths and weaknesses of the credit relationship. Research potential borrower's company and industry either via Internet or publications. Provide thorough documentation of all financial analysis work, including ratios and other related information. What makes working at CNB different? At CNB, we are Investing in You . Our strong corporate culture is based upon seven Core Values: Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including: Medical, Dental, Vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. Paid Holidays, Vacation, and Sick time. Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). Training & Development Opportunities. Tuition Assistance. Volunteer Opportunities. Award Winning Wellness program that promotes a solid work/life balance. Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture. As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You . If you want to be a part of something special, join us today! Compensation range- $95,000 - $118,000The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Specialist This opportunity may be perfect for you if you have experience in: > Working Collaboratively in a Call Center environment > Problem Solving and Excellent Customer Service Skills > Task Prioritization and Attention to Detail About this position: Responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our Main Office in Glens Falls, NY. Essential Job Functions: > Support and assist team members; work closely with management and unit to assess needs and determine level of assistance > Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans > Work on projects as needed to support department and Company goals > Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction > Assist with creating and updating procedures for job duties > Other duties as assigned What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > High school degree or equivalent experience required > 2 years of experience required in banking or lending; experience in Loan Services preferred Skills/Knowledge: > Ability to work independently and cooperatively with a team > Strong organizational skills with ability to handle multiple priorities and meet strict deadlines > Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management > Proficient with Microsoft Office Suite including: Word, Excel, and Outlook Physical Demands > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $19.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance. L1-st1

Canandaigua National Bank What does a Staff Auditor I do? The Staff Auditor I role offers a unique opportunity to gain a broad understanding of the business operations at CNC. As part of the Audit Team, the Staff Auditor will conduct audits across various areas of the bank to help ensure that the business is free from unusual activities that increase risk. The Staff Auditor I is responsible for performing a variety of duties relating to the audit function; performing audit work as assigned; reporting pertinent information to the assigned supervisor; responding to inquiries or requests for information. The Staff Auditor works directly with individuals at all levels of the organization, providing a unique perspective and the ability to develop strong working relationships. This is an ideal role for someone looking to develop a foundation in risk management, compliance, and audit. Gains an understanding of applicable regulations and laws as it relates to the audit work assigned. Examines functions and reviews procedures/processes for internal controls and compliance with regulations as assigned. Performs audit planning and fieldwork. Performs annual controls (FDICIA) testing as assigned. Reports pertinent information to the Chief Auditor and/or supervisor as requested, or according to an established schedule; compiles information as necessary, or as directed and provides data to appropriate personnel. Responds to inquiries relating to their area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy. What is needed to be successful in this role? A B.S. or B.A. degree in Accounting, Finance, Business Administration, or similar field normally required. A minimum of one (1) year audit or related banking / financial services experience normally required. Strong analytical, organizational, reading, writing, grammar, and mathematics skills Excellent interpersonal relations and communication skills A working knowledge of banking operations Proficient PC skills What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly , feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. Paid holidays, vacation, and sick time. Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). Training & development opportunities. Tuition assistance. Community focused volunteer opportunities. Award winning wellness program that promotes a solid work/life balance. Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent, community bank. If you want to be a part of something special, join us today! Compensation range - $23.25 - $27.75 The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Latham team as: Universal Banker This opportunity may be perfect for you if you have experience in: > Excellent Customer Service and Communication Skills > Relationship Building and Sales > Excels in a detail-oriented, regulatory environment > Account Management About this position: Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events. Essential Job Functions: > Provide consistent, outstanding customer service by anticipating and reacting to customer needs. > Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies. > Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships. > Research customer questions and direct problem resolution to maintain customer relationships. > Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate. > Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable. > Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures. > Provide training, support and guidance as appropriate to co-workers and customers. > Act in Branch Manager's absence as needed. > Able to travel, using reliable transportation, to various branches to meet operational needs > Ability to work rotating Saturday schedule What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having Education/Certifications/Experience: > Associates Degree or equivalent experience required > 4-6 years of customer service experience required; experience in a financial institution preferred > Ability to achieve NMLS certification and Signature Guarantee certification Skills/Knowledge: > Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management > Quality customer service skills; friendliness, a helpful attitude, patience, and professionalism > Quality problem solving skills; ability to work independently and as part of a cooperative work team > Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus > Solid sales and referral experience; knowledge of bank and insurance products/services > Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking-related software Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms. The salary range for this position is $19.00 - $22.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance. L1-st1