Global account manager job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
The Account Manager, Global represents Rockwell Automation's comprehensive product and solution portfolio to a Global Account customer who has made a substantial business commitment. This individual is responsible for global partnership development with Global Account's corporate influence points and can articulate Rockwell Automation's value propositions at an executive customer level. They are accountable for regular communications and extended team leadership enabling worldwide geographic Rockwell Automation sales/support to increase the scope of our product line & services penetration. Facilitates communications between the Global Account and the Rockwell Automation Product Groups/Business Units.Primary responsabilities
Represent all of Rockwell Automation's products & services well (capable breadth), and periodically must augment skills with additional competency to support customer-critical products & services (selective depth) Interact comfortably with the Global Account at senior management & executive levels and convey Rockwell Automation's products & services in a manner that demonstrates tangible economic value, linked to customer business drivers and key performance indicators, and based upon elements of competitive advantage, strategic positioning, shared goals & risks and profitability impact.Effectively promote business growth through indirect management of extended teams, affording a balanced selling effort at multiple customer levels of the Global Account. Must be able to team with, find compromise, and build consensus with Field Sales Management, during the process of leveraging the extended geographic sales team.Develop a trust-based, mutually beneficial relationship with principal customer sponsors of the Global Account. Must mature and formalize Global Account relationship expectations and address all Rockwell Automation products & services with a growth strategy for each that maximizes “customer share” across all global regions.Quickly qualify opportunities in order to efficiently deploy Rockwell Automation resources on high potential activities.Ensure that the Global Account has access to all Rockwell Automation resources by establishing excellent working relationships with the product groups/business units, geographic sales management, international and senior management.Participate in the Global Account's manufacturing, planning, and implementation teams to provide control/information input at an early stage, and via this participation, recommend strategies/tactics to Rockwell Automation that will benefit the Global Account.Identify new growth opportunities in products and services for the mutual benefit of Rockwell Automation and the Global Account.Provide the annual plan for the Global Account in coordination and cooperation with geographic Rockwell Automation sales/support offices world-wide and communicate this plan within Rockwell Automation and to the Global Account, including regular progress throughout the year.Work with the Global Account to expand Rockwell Automation's presence globally, and to deliver consistently across geographic boundaries.Must be willing to travel to personally communicate Global Account relationship objectives to extended teams, and to engage in strategic Global Account growth opportunities directly with remote resources.With Global Account active participation and approval, must periodically define mutually agreeable opportunities to leverage Global Account applications or solutions and communicate/publish these successes as ‘reference stories' for industry/global selling efforts.Must model the capabilities of an ‘Executive Sales Professional' to sales colleagues, and be a mentor when appropriate.Ensures through familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

Basic Qualifications:
Bachelors degree or equivalent work experience.Experience with Mining Industry.Valid driver's license.Ability to travel domestically and internationally 50% of time.Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Qualifications:
Bachelor of Science degree in an Engineering discipline. Additional business related degree/experience preferred.Typically requires a minimum of X years of relevant experience Level 3 - 5+ years experience Level 4 - 8+ years experience Prior experience in technical sales, industrial distribution, systems integration or an engineering firm, or graduate of the Rockwell Automation Sales Training ProgramApplied experience in one or more areas related to selling control/information solutions into our target industries, or supporting same, and/or production/process engineering experience, manufacturing operations experience or similar work, either from within the Rockwell Automation organization or in similar industry Ability to sell at the senior management & executive levels, and convey Rockwell Automation's products & services in a manner which demonstrate tangible economic value Global sales experience preferred Industry Experience:Working knowledge of Industry 4.0 and Internet of Things technologies IOT / IIOT / Software / Annual Recurring Revenue-Subscription model type of experience Working with all levels of a manufacturing enterprise - CxO, operations leadership, technical leadership, plant leadership and OEM machine builders Demonstrated ability to sell at the senior management & executive levels, focusing on the business outcomes and demonstrating the tangible economic value of our products, information software & service Communicates Effectively, Builds Networks, Action OrientedCustomer Focus, Strategic Mindset, Business Insight, Drives Results, Global PerspectiveManage Complexity, Ensures Accountability,Interpersonal Savvy, Collaborates, Manages Ambiguity

This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations.

Our people create our best Plexus.
WHO WE ARE

We're a global team of over 19,000 engineering, manufacturing, supply chain and aftermarket service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.

We are passionate about innovating, creating and delivering products that change people's lives. From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and leave your mark on the world. WHY WE LOVE IT

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals. A workplace centered on inclusion and collaboration. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork.
HOW YOU WILL DO IT
Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:
Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and aftermarket services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction.Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.Increase Plexus' revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.Learn and develop mastery of Plexus's sales enablement methodology.

Additional Key Competencies:
Customer focus Communicates effectively Financial acumen Drives results CollaboratesManages ambiguity Business insight Being resilient Balances stakeholders Instills trust

Additional Accountabilities:
Forecasting: Communicate with customers to ensure that the forecasts that are received are timely, are as accurate as possible, and are consistent with the pricing model.Contracts: Lead negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing manufacturing and engineering contractual agreements.Inventory: Closely monitor obsolete, slow moving, and excess inventory levels and negotiate ways to reduce and/or eliminate these with the customers.Customer Visit Planning: Lead Plexus customer site visit planning and drive the Plexus manufacturing and engineering sites with preparing for these visits in ways consistent with internal guidelines. Ensure that meeting goals are communicated to the appropriate people prior to the meeting.Customer Visit Execution: When present during customer visits must own the agenda and ensure that the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met. Following the meeting, must ensure that meeting notes, actions, and next steps are communicated and executed per the expectations set in the meeting.Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned. Proactively communicate status to internal and external customers as appropriate.Request for Quotes: Lead Plexus's response to Requests for Quotations (RFQ's) from customers by entering the appropriate information into Plexus's quote tracking tool, participating in meetings, and ensuring Plexus' and the customer's actions are closed as expected. Lead and communicate quotation strategy and ensure that all internal teams are aligned with objectives of the RFQ.Promote the Plexus brand through application of Plexus Values and Leadership Competencies.Frequent travel may be required to meet the needs of the business (estimated 50%).Additional duties as assigned.

Education/Experience Qualifications:
A minimum of a Bachelor's degree is required; a Master's level coursework is preferred.Five (5) years of related experience is required; Three (3) or more years of related experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:
Advanced written and verbal communication skills are required.Basic computer skills are required.Able to make sound, logical and reasonable decisions with minimal guidance.Able to apply solution selling knowledge and capabilities.Applies financial acumen to influence customers and constituents.Basic understanding of electronics manufacturing is required.General office equipment and materials.

Work Environment:
The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

USD130,000-USD170,000

+ Designing DMPK studies that meet sponsors' needs in a scientifically sound and cost effective manner.

+ Providing scientific consultative support for preclinical testing services, primarily for small molecule drug discovery, candidate selection.

+ Fostering Client account diversification and expansion in association with Sales and Marketing.

+ Remaining current on global regulatory requirements and industry trends related to drug development and approval.

+ Managing Client expectations with timely and relevant communications.

+ Participating in project management and internal meetings with Operations.

+ Coordinating internal research projects to optimize service offerings.

+ Interacting with different teams on a daily basis including Scientists, Executive Management, Legal, Accounting and external Subcontractors.

+ Maintaining accurate records in multiple internal databases.

_MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants._

+ Scientific background is a must. Working knowledge of pre-clinical DMPK (drug metabolism, transporters, permeability, pharmacokinetics) and bioanalytical is highly desirable.

+ Masters' or Ph.D. Degree in pharmaceutical sciences, biochemistry, pharmacology.

+ Relevant industry experience depending on education level.

+ Prior experience in a CRO would be a plus.

+ Self-motivated individual with the ability to perform tasks independently with minimal supervision.

+ Position requires strong professional communication skills and attention to detail.

+ Strong work ethic, self-motivation, and ability to adapt in a dynamic team environment are keys for success

This client provides preclinical testing services to leading pharmaceutical and medical device companies, academic institutions and regulatory agencies like the FDA to support research and development. Account Managers (AMs) are key members of the Business Operations Team and function as critical liaisons between the Sponsors, Scientific leaders, Operations and Sales. AMs use their knowledge of DMPK to support preclinical drug testing to design and manage studies for a wide range of sponsor requests ranging from lead optimization through regulatory submissions.

+ Immense growth opportunity across funtions and groups

+ Competitive Compensation

+ Comprehensive Benefits

+ Generous PTO

+ Annual Bonus