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Global account manager skills for your resume and career

15 global account manager skills for your resume and career
1. Global Account
Global Account refers to a particular client or customer that holds more importance than other clients of a company. There is often a strategic value to the client, which may mean various things depending on the company. This client may purchase a large amount of products or services, or they may have connections with additional businesses the company wishes to work with.
- Executed strategic canvas with global account resulting in more clearly defined strategy leading to increased sales and strengthened customer relationship.
- Completed extensive training for selling to C-level executives and delivering value proposition to the stakeholders of targeted global accounts.
2. Account Management
The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.
- Designed and implemented management plans for quality improvement, increased productivity, and general account management.
- Delivered over $58M in annual revenue through successful account management and business development leadership.
3. Customer Satisfaction
- Provided initial training and training for property personnel, which included increasing customer satisfaction and explanation of new and existing services.
- Focused on and maintained market share of Compaq-based/ MCI WorldCom-developed Intelligent Network management platforms through relationship selling and customer satisfaction.
4. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Formulated and implemented new business development plan, monitored and analyzed account and project performance against sales target and scorecard.
- Manage business development and sales functions with Hewlett Packard development and manufacturing sites worldwide, coordinating design and procurement operations.
5. Cloud
Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.
- Redesigned global networks and integrated advanced services such as SIP trunking, cloud computing, disaster recovery, and video conferencing.
- Supported Sales Managers globally with product demonstration and technical sales activities for digital media software, movie and cloud service offerings.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Improved service delivery to key accounts by communicating necessary focus areas to colleagues including software updates and customer service coaching.
- Created world-wide customer service policies for consumer notebook computers that resulted in lowering warranty cost per unit.
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- Worked collaboratively with Senior Level technical decision makers and CxO-level business leaders to secure sales that drive profitability and revenue growth.
- Maintained accountability for profitable revenue growth and consistent client satisfaction.
8. Business Relationships
- Crafted solid business relationships with C-level decision-makers; worked closely to provide effective network solutions that positively impacted the bottom-line.
- Identified and developed business relationships from initial contact through conclusion of engagement process.
9. GAM
- Leveraged as a product and network specialist by field GAM's on customer visits to add value and close business.
- Managed all aspects of Account Team, including remote GAM relationships with multinational accounts.
10. IP
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
- Displaced complete competitive infrastructure for entire division and implemented state-of-the-art IP communications system.
- Extended a Fortune 100's voice VPN network in Europe, set-up large-scale contact center over IP VPN in Poland.
11. Business Reviews
A business review is a published survey about a company. It helps the company gauge their performance and see how they can improve, plan and implement policies to increase their companies' revenue.
- Created and delivered quarterly regional and yearly global summary business reviews for multiple key client management.
- Compiled data into reports for quarterly business reviews and conducted presentations at customer sites.
12. Professional Services
Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.
- Leveraged existing executive client relationships to close additional sales - users, migrations, professional services or additional solution offerings.
- Formulate effective strategies to identify, cultivate and close large national and international data networking opportunities and professional services.
13. Customer Relationships
Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.
- Manage executive customer relationships and develop additional opportunities for incremental growth within the Technology Infrastructure Services and Business line groups.
- Managed all customer relationships, corporate accountability, and opportunity planning and positioning by creating value in the customer landscape.
14. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Track & enter daily sales activities, leads, pipeline into online sales tracking system CRM Synergy
- Participated in the selection, implementation, and improvements to the company global CRM system.
15. C-Level
C-Level refers to corporate-level jobs such as chief executive officer (CEO) and chief financial officer (CFO). These positions are the highest level of management within a company and are typically earned after years of working at various positions within a single company. As C-level executives oversee large teams, excellent communication and management skills are required for these positions.
- Nurtured C-Level relationships that translated Intel technology capabilities into relevant business solutions to maintain Intel's strategic relevance in partner solutions.
- Coordinated and facilitated annual C-level meetings between GM and Microsoft to exchange information on future business and technology initiatives.
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What skills help Global Account Managers find jobs?
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What skills stand out on global account manager resumes?
- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.
What soft skills should all global account managers possess?
James Wilkerson Ph.D.
Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University
What hard/technical skills are most important for global account managers?
James Wilkerson Ph.D.
Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University
What global account manager skills would you recommend for someone trying to advance their career?
The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.
What type of skills will young global account managers need?
What technical skills for a global account manager stand out to employers?
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.
List of global account manager skills to add to your resume

The most important skills for a global account manager resume and required skills for a global account manager to have include:
- Global Account
- Account Management
- Customer Satisfaction
- Business Development
- Cloud
- Customer Service
- Revenue Growth
- Business Relationships
- GAM
- IP
- Business Reviews
- Professional Services
- Customer Relationships
- CRM
- C-Level
- Global Sales
- Product Development
- Ip Networks
- Enterprise Sales
- Sales Process
- Project Management
- Virtualization
- ROI
- Sales Strategies
- Strategic Relationships
- OEM
- Client Relationships
- Saas
- Sales Quota
- Direct Sales
- Trade Shows
- R
- RFP
- Sales Revenue
- Unified Communications
- Americas
- EMC
- Contract Negotiations
- Strategic Accounts
- Opportunity Management
- Direct Reports
- UK
- Client Satisfaction
- CIO
- RFQ
- Apple
- Pricing Strategy
- EMEA
Updated January 8, 2025