Top Global Account Manager Skills

Below we've compiled a list of the most important skills for a Global Account Manager. We ranked the top skills based on the percentage of Global Account Manager resumes they appeared on. For example, 12.8% of Global Account Manager resumes contained Global Sales as a skill. Let's find out what skills a Global Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on Global Account Manager resumes in 2020. Read below to see the full list.

1. Global Sales

high Demand
Here's how Global Sales is used in Global Account Manager jobs:
  • Surpassed DHL two-year global sales targets 14% and 37% and established $4 M in Latin American new business.
  • Developed and conducted training of >50 global sales and support staff on the hedge fund industry and TASS product.
  • Created sales strategy and coordinated global sales team activities to drive sales growth within some of Cisco's largest customers.
  • Led aggressive global sales strategies that increased annual revenue from $17M to $24M in four years.
  • Developed and implemented a global sales structure to effectively support the needs of global EMS companies.
  • Specialized in complex global sales including managed services, networks, and corporate defined strategic solutions.
  • Coordinate global sales objectives with 29 territory managers to ensure a complete and total sales effort.
  • Lead cross function global sales team in planning, strategic direction to meet revenue targets.
  • Increased global sales within assigned accounts from $3M to $20M in 3 years.
  • Lead all global sales activities for all services, support, and consulting to Intel.
  • Led a virtual global sales team and global account strategy for 3M and Honeywell.
  • Created global sales team, strategy and forecasting plan to facilitate effective goal attainment.
  • Promoted to provide global sales support for this $2B consumer electronics manufacturer.
  • Produced 132% global sales growth with Motorola to #1 division customer.
  • Managed global sales team responsible for sales of HP Semiconductors to IBM.
  • Supported domestic and global sales teams with marketing support and sales training.
  • Account Manager - Developed and managed global sales for antennas and batteries.
  • Appointed to represent global sales team on X-Rite Customer Experience Improvement team.
  • Managed global sales team responsible for Hewlett Packard (HP) account.
  • Developed global sales design wins and established IBM as key account.

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2. Revenue Growth

high Demand
Here's how Revenue Growth is used in Global Account Manager jobs:
  • Worked collaboratively with Senior Level technical decision makers and CxO-level business leaders to secure sales that drive profitability and revenue growth.
  • Maintained accountability for profitable revenue growth and consistent client satisfaction.
  • Assumed responsibility in implementing go-to-market strategy, forecasting, revenue growth and attainment for a revenue base of $8 million.
  • Achieved consistent revenue growth of >25% per year and managed global design-win budget for Intel of >$100M.
  • Exceeded corporate targets for revenue growth while increasing profit margin percentage at the industry's most demanding, cost-driven account.
  • Develop customized account plans for each client detailing service delivery and revenue growth strategies for existing or potential services.
  • Achieved recognition as the #3 Global Account Manager in the United States for revenue growth for 2000.
  • Delivered greater than 50% revenue growth per year by aligning company's core competencies with client needs.
  • Reversed a prior revenue loss trend, and generated a positive revenue growth, exceeding annual quota.
  • Established an account strategy focused on market share and revenue growth for commodity and proprietary analog products.
  • Exceeded goals throughout tenure averaging 115% of quota and 25% Y/Y revenue growth.
  • Maintained and created new relationships within key accounts to retain and create new revenue growth.
  • Increased revenue growth by identifying hardware and software products to clients and troubleshooting installations.
  • Maintained revenue growth and profitability, despite global financial crisis 2008 - 2010.
  • Educated clients on new technology to implement cost savings and revenue growth.
  • Cultivated complex accounts, resulting in over $3.5M in revenue growth.
  • Created significant revenue growth of $18.0M within two assigned global accounts.
  • Recruited to drive explosive year-over-year revenue growth of Compaq and Dell accounts.
  • Managed sales account maintenance and revenue growth for Fortune 100 customers.
  • Delivered overall revenue growth an average of 8% per year.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Global Account Manager jobs:
  • Developed and implemented an integrated marketing sales strategy to increase corporate market penetration resulting in exceeding sales goals annually.
  • Maintained positive communications with co-workers, internal/external customers, and stakeholders regarding sales goals and objectives.
  • Generated over $500,000 of new business in seven months and exceeded individual sales goals at an average of 120%.
  • Interacted with and influenced key stakeholders on assigned accounts to successfully achieve sales goals and business objectives.
  • Distributed key account sales reports and reviewed sales goals with senior staff via telephone/web conferences.
  • Provided training, established sales goals and generated departmental bi-annual performance reviews for sales staff.
  • Exceeded sales goals by 5-15% per year by developing and executing strategic business plans.
  • Attained a promotion for excellence in performance and consistently exceeding sales goals.
  • Led teams to successfully complete and surpass sales goals.
  • Recognized for exceeding sales goals by $2M in 2000 and $1M in 2001.
  • Worked extensively with the IBM connector/cable council and traveled to IBM locations worldwide to meet Foxconn sales goals.

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4. New Product Development

high Demand
Here's how New Product Development is used in Global Account Manager jobs:
  • Supervised new product development, vendor relationship and supply chain transactions.
  • Contribute to new product development, sales growth, annual marketing initiatives, accounts receivables, and overall customer relationship management.
  • Served as a primary channel of communication to designers and trim managers for new product development and services available from YKK.
  • Constructed cross-functional business teams supporting new product development, global technology transfer, and product launch.
  • Demonstrated experience in new product development, innovation pipeline, and creative problem solving.
  • Worked with IBM engineering community on new product development.
  • Coordinated sample production within Bekaert to facilitate customer's new product development and production facility startup.

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5. Customer Service

high Demand
Here's how Customer Service is used in Global Account Manager jobs:
  • Improved service delivery to key accounts by communicating necessary focus areas to colleagues including software updates and customer service coaching.
  • Created world-wide customer service policies for consumer notebook computers that resulted in lowering warranty cost per unit.
  • Managed technical sales and marketing of automated capital equipment and developed customer service on global basis.
  • Inspired and influenced an enterprise-wide strategic shift to focus on improving customer service and overall quality.
  • Project leadership role for several initiatives including corporate sales, website development and customer service.
  • Coordinated technology reviews for new Honeywell products with project managers and customer service teams.
  • Managed customer support team including Program Managers and Customer Service Representatives.
  • Facilitated training on customer services and revenue generating strategies.
  • Maintain exceptional quality standards and world-class customer service.
  • Project process management and customer service.
  • Provide superior customer service by addressing and resoling questions and concerns the client has within in a timely, efficient manner.
  • Complete understanding and application of customer service call center tools, industry practices, principles, theories, concepts and standards.
  • Supervised five US-based Specialists in the delivery of superior customer service related to all levels of employee and program support.
  • Delivered essential, high value customer service and ensured expectations were met and exceeded for consumers, businesses and merchants.
  • Developed Action Plans for service issues not resolved at local level to provide excellent customer service with customer locations.
  • Serve as liaison between sales, operations, and customer service on order scheduling, fulfillment and delivery execution.
  • Managed customer service and technical sales, and successfully coordinated all aspects of company s comprehensive sales cycle.
  • Negotiate price, tactical use and date entry in order management system, customer service and relationship development.
  • Trained personnel on customer friendly quality reports and customer service at the new facility in China.
  • Manage a team including SE, two AM's, and a customer service manager.

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6. Business Development

high Demand
Here's how Business Development is used in Global Account Manager jobs:
  • Manage business development and sales functions with Hewlett Packard development and manufacturing sites worldwide, coordinating design and procurement operations.
  • Formulated and implemented new business development plan, monitored and analyzed account and project performance against sales target and scorecard.
  • Achieved goals and business development by managing relationships with executive Managed Global Master Agreement, including enterprise license agreements.
  • Experienced in budgeting/financial management including strategic planning, new Business Development with emphasis in vertical product integration.
  • Assisted the Director of Global Business Development in establishing standard operating procedures for newly formed sales team.
  • Managed a virtual global team with sales and business development professionals to deliver the targeted business opportunities.
  • Generate various reports related to business development, key opportunities, sales activity and forecasting.
  • Managed all new business development activities, client acquisition and negotiations of pricing.
  • Developed and executed a business development plan for sales department and EFFECTUS corporation.
  • Developed territory and account penetration strategies, resource deployment and business development plans.
  • Led global cross-functional team activities in supporting customer needs and business development initiatives.
  • Directed a wide-range of global business development initiatives at major corporate accounts.
  • Exceeded all business development and revenue objectives.
  • Focused on strategy and new business development.
  • Experienced in business development techniques.
  • Managed all sales, business development and marketing activities for Northeast Global Accounts in NYC, NJ, & New England.
  • Organized a cross functional team supporting business development strategies and proposals resulting in securing $20 million in new business wins.
  • Voice of the customer for internal company meetings with business development, sales, research, and support department heads.
  • Worked with internal Business Development, Legal and customer Procurement Department to manage the contract process and entire sales cycle.
  • Managed global key account planning, new business development, tactical deployment and product design for the electronic business unit.

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7. New Accounts

high Demand
Here's how New Accounts is used in Global Account Manager jobs:
  • Generate regular pipeline growth for new accounts and maximize sales potential within existing customers.
  • Developed strategic relationships and new accounts.
  • Acquired new accounts: Goldman Sachs, Roche, Equitable, DLJ, Pershing, resulting in $11MM incremental sales.
  • Developed the most new accounts in Italy, making over 400 cold calls in the first 3 weeks of sales activities.
  • Received orders, set up new accounts, placed orders in the appropriate ordering systems, and ensured customer satisfaction.
  • Key contributor in developing and leading a team of Account Managers breaking into new accounts in the consumer electronics market.
  • Founded Retail Engagement Program (Acquired 68 new accounts) and International Market Expansion (60+ countries) 3.
  • Opened new accounts Pfizer, Bristol-Myers Squibb, GE, Timex & closed national agreement with UTC.
  • Establish new accounts and create strong relationships with Meeting and Event Planners.
  • Closed new business and opened new accounts valued at over $5MM.
  • Averaged closing 3 new accounts per quarter over 4 years.
  • Increased international sales with over 50 new accounts from scratch.
  • Managed existing and new accounts within Great Lakes sales territory.
  • Focus on recruiting new accounts for Application Infrastructure software.
  • Opened new accounts and provided product and pricing information.
  • Established 10 new accounts in ranges of $100K - $1M in new business.
  • Job task to develop new accounts for SIL 3 TUV Certified Safety Instrumented Systems (SIS) Logic Solvers.
  • Key Accomplishments Established new accounts with CAT Decatur and CAT Germany providing 6000 hrs/mo of production over 18-month period.
  • Exceeded sales target, consisting of new accounts and increased deposit and transactional levels on existing accounts.
  • Increased sales by 10-15% annually with multi-million dollar accounts and new accounts.

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8. Account Management

high Demand
Here's how Account Management is used in Global Account Manager jobs:
  • Designed and implemented management plans for quality improvement, increased productivity, and general account management.
  • Delivered over $58M in annual revenue through successful account management and business development leadership.
  • Account management, and coordination of communication between internal customers and external customers.
  • Cultivated challenged relationship by developing account management strategy that retained and grew account.
  • Received various sales awards for excellence in business development and account management.
  • Developed and implemented the business plan/process for improved account management and control.
  • Specialized in account management, ensuring customer needs were satisfied globally.
  • Received customer recognition on Vendor Review for exceptional Major Account Management.
  • Performed Account Management and Channel management responsibilities for portfolio of offers.
  • Directed negotiations, mobility solutions, and all-inclusive account management.
  • Pioneered the corporations first global account management position.
  • Created a comprehensive global account management platform.
  • Established a company-wide Key Account Management program.
  • Created and executed account management plans.
  • Performed overall account management duties.
  • Account Management role, in 2 years boosted mostly existing business by $1.43M, beating goals by 106%.
  • Promoted to account management responsibilities with over 80+ global accounts, contributing to over 20% of potential renewal opportunities.
  • Achieved over 120% of target quota for 24 consecutive months through comprehensive account management and sales of business solutions.
  • Requested by Cisco U.K. to relocate to the U.S. to take up Global Account Management role managing Concert Communications.
  • Provided global account management of T-Mobile, AT&T Wireless and Microsoft for IT Outsourcing.

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9. Customer Relationships

high Demand
Here's how Customer Relationships is used in Global Account Manager jobs:
  • Manage executive customer relationships and develop additional opportunities for incremental growth within the Technology Infrastructure Services and Business line groups.
  • Managed all customer relationships, corporate accountability, and opportunity planning and positioning by creating value in the customer landscape.
  • Achieved 100% customer retention by delivering outstanding customer support and building strong customer relationships.
  • Established productive customer relationships from engineer/buyer through C-Level management.
  • Developed and maintained successful, profitable customer relationships.
  • Developed and nurtured tight C-Level customer relationships.
  • Established close customer relationships, negotiated favorable terms and provided top-tier service, securing 60% of customers overall spend.
  • Marketed, managed, and built strategic sales funnels by identifying and supporting customer needs and fostering customer relationships.
  • Top sales performer producing over 150% of yearly revenue plan by developing new and current customer relationships.
  • Implemented a new level of team selling with a strong focus on customer relationships and interdepartmental coaching.
  • Maintained and developed solid customer relationships within all accounts while meeting and exceeding revenue and margin goals.
  • Create customer relationships by building a network at all levels inside the customers' global organization.
  • Optimized customer relationships with key clients with presence in North America, Europe, and Asia.
  • Led and delivered territory growth, along with managing sales and improved customer relationships.
  • Developed and managed customer relationships at the CEO, CFO and Sales Executives levels.
  • Demonstrated ability to grow market share and revenue, and develop key customer relationships.
  • Developed customer relationships for all facets of North American division and Global Team.
  • Account Management Develop and maintain customer relationships through regular, high touch contact.
  • Manage and grow customer relationships.
  • Cultivated, maintained, and managed customer relationships, forecasted sales/revenues and developed strategic partner relationships, through innovative sales strategies.

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10. OEM

high Demand
Here's how OEM is used in Global Account Manager jobs:
  • Secured substantial growth and retention of OEM automotive/ancillary products business Technical Liaison between OEM research departments and Shell/Texaco laboratories.
  • Developed and managed separate successful partner plans for Rockwell Software, solution development organization and OEM hardware group.
  • Promote company's advanced / value-added technology development to Japanese OEM customers to develop for future businesses.
  • Launched aggressive domestic and international account development initiatives requiring establishment and management of OEM partnerships.
  • Assessed and recommended technologies required to secure OEM approval and gain competitive advantage.
  • Led a diverse quality team that included quality, design engineering, factory engineering and OEM to reduce failures and returns.
  • Work Experience- Relevant Intel Corporation, Global OEM Account Manager: Bluetooth Division / Consumer Products Division: Sept. 2000-Sept 2001.
  • Total Sales Managing: $32 Million Developed new and existing OEM hydraulic business opportunities within John Deere in the USA.
  • Managed OEM software sales for North America and Europe; selling printer driver technologies, embedded systems and engineering services.
  • Managed Global OEM mobile phone programs from design conception in the U.S. to manufacturing in Asia to product launch worldwide.
  • Support all qualification and compatibility activities of S&P business between Kingston & Dell and other OEM's.
  • Recognized by AMD for 2002 Spotlight Award, only non OEM and Super Distributor to receive the award.
  • Expanded the business and won new deals with OEM customers in Asia worth $2M+ revenue.
  • Developed sales, marketing, and promotion of GS offerings to Motion Branches and OEM customers.
  • Handled additional OEM's including Cisco, Bose, Motorola, PTI and Juniper Networks.
  • Worked with OEM Engineers to develop and launch additional products through their sales programs.
  • Recruited to initiate sales in the OEM market in the Western United States.
  • Managed the Sun OEM and Sun Professional Services relationship on a global basis.
  • Supported the design builds, engineering changes, and testing for OEM qualifications.
  • Coordinated and supervised technical OEM testing for all speaker products sold to Dell.

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11. Customer Base

high Demand
Here's how Customer Base is used in Global Account Manager jobs:
  • Develop account plans and new business initiatives to aggressively expand deployment of FactSet into under-penetrated areas of my global customer base.
  • Diversified customer base within the account through partnership development across all Strategic Business Units in operations and engineering.
  • Provided sales and business development expertise to expand customer base and increase revenue for global telecommunications/conferencing company.
  • Managed sales of furniture, architectural, and automotive composite products for an international customer base.
  • Penetrated all departments within customer base to develop new opportunities and maintain existing business.
  • Managed cross functional, international teams servicing customer base.
  • Leveraged new routes, products and services to grow market share with existing customer base by 3% on average annually.
  • Charged with increasing sales and profitability in major and global hospitality accounts, while expanding local customer base.
  • Established and maintained customer base through extensive prospecting, telemarketing, and visiting clients in person.
  • Developed new customer base through effective cold calls and cultivating trade show leads.
  • Recommended marketing directly to wineries and attending trade shows to broaden customer base.
  • Expanded customer base by building and maintaining rapport with key and target customers.
  • Managed, developed, and owned customer satisfaction for existing customer base.
  • Communicated with customer base to find areas to grow the business.
  • Evangelize HCL Solutions with the customer base.
  • Developed A Direct Mass Mailing Campaign Resulting In An 8% Increase In The Size Of The Firm's Customer Base.
  • Maximize the positioning of solution-based products within the entire organization ofcustomer base.
  • Developed $0 customer base into on-going growth management of over $3.6 Million in annual revenues.

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12. Client Relationships

high Demand
Here's how Client Relationships is used in Global Account Manager jobs:
  • Manage assigned strategic global accounts, further develop client relationships and implement enterprise solutions.
  • Cultivated profitable client relationships by conducting 10-12 face-to-face meetings on a weekly basis.
  • Developed and retained assigned client relationships of targeted Fortune 1000 companies.
  • Lead creative presentations and maintained in-depth client relationships.
  • Developed and managed vendors and client relationships.
  • Maintain and grow positive client relationships, liaising between clients and management.
  • Fostered client relationships at executive level with focus on revenue growth.
  • Owned all facets of the client relationships both domestically and internationally.
  • Cultivate client relationships through property review and site selection services.
  • Attend client tradeshows and conferences to promote and develop client relationships and participation in purchasing agreements.

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13. Market Share

high Demand
Here's how Market Share is used in Global Account Manager jobs:
  • Promote Siemens Service Solutions to customers through direct selling and customer relationship management to increase market share.
  • Negotiated quarterly contract pricing with global EMS commodity managers and increased market share every quarter.
  • Increased business in Canada gaining significant market share.
  • Achieved approximately 45% growth in commodity LLD semiconductor market share in 3 years due to a consistently exceptional scorecard performance.
  • Coordinated product seminars driving new product designs and introductions resulting in market share gains of over 30%.
  • Increased market share by greater than 25% for three out of four product lines during tenure.
  • Increased market share 20% by leveraging supplier managed inventory programs and capturing customer share awards.
  • Increased market share of Kodak's industrial automation purchases from 25% to 87%.
  • Gained leading market share by successfully implementing supply chain and in-store solutions in major retailers.
  • Worked with six senior buyers to increase market share through 284 military sales outlets.
  • Maximized value for supply base through market share growth initiatives and demand creation strategies.
  • Managed four world-wide account teams in meeting regional revenue and market share goals.
  • Developed new business markets in several countries worldwide resulting in increased market share.
  • Created innovative sales and marketing programs to achieve the highest global market share.
  • Increased market share from 60%-78% based on custom solutions.
  • Increased Sun market share capturing 22% from our Fortune 50 competitor.
  • Executed on business plans to meet revenue and market share goals.
  • Gained market share at 8 installed base accounts.
  • Increased market share in Enterprise and Government.
  • Achieved AMD's worldwide market share with HP Consumer Desktop products 60%+ and Mobile products 50%+.

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14. IP

high Demand
Here's how IP is used in Global Account Manager jobs:
  • Utilize consultative-style approach to supply custom designed and application specific exhaust system and tubing products to global Original Equipment Manufacturing companies.
  • Increased viable contracts and lead portfolio for Eastern Region by researching and developing professional relationships with non-profit groups and associations.
  • Managed complex and multiple engagements simultaneously at the executive level while collaborating with cross-functional teams and negotiating service level agreements.
  • Leveraged strategic Original Equipment Manufacturer (OEM) partners, significantly expanding account penetration and securing incremental sales revenues.
  • Developed relationships via LinkedIn and collect information on a certain companies in retail, manufacturing or logistics industries.
  • Spearheaded efforts to turn around failing relationship with company's largest strategic customer generating one-third of company sales.
  • Exercise team leadership skills enabling individual and team effectiveness, open communication, resource alignment and proactive planning.
  • Provided leadership and direction to 12 CWA Communications Consultants responsible for supporting the Southwest Global Markets organization.
  • Directed and managed cross-departmental and market partnerships as well as individual account teams to ensure customer satisfaction.
  • Established relationships with the largest enterprise prospects in Oklahoma while generating selling opportunities and driving sales activity.
  • Strengthened relationships with executive Cisco materials managers through international travel and audits of TDK Asian manufacturing facilities.
  • Secured Preferred Business partnership status with Honeywell Corporate Commodity management team growing market share 4%.
  • Managed operational relationship between VISA and financial institutions to ensure network availability and long-term client partnerships.
  • Cultivated lucrative business alliances and close working relationships with the executive and C-suite decision makers.
  • Provide leadership for competitive wins, successful program delivery, and long-term profitable customer retention.
  • Re-established relationships with dormant accounts as well as maintain positive business transactions with existing accounts.
  • Managed various Global OEM (Original Equipment Manufacturer) accounts providing support exceeding customer expectations.
  • Managed relationships with business development, legal, product development and other internal areas.
  • Designed / launched first process management solution for customers around Lean Manufacturing Principles.
  • Established and cultivated strong executive relationships and led account management activities for Microsoft.

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15. Internet

average Demand
Here's how Internet is used in Global Account Manager jobs:
  • Negotiated distribution agreements with two new Internet travel partners.
  • Presented to the Top 50 Companies in Europe specifically focused on the topic of Brand Protection in the Internet Domain Space.
  • Assessed IT requirements and supported the streamline of internet based tools with client Information Systems; lead by VP Information Technology.
  • Directed coordination of product set up; transferred digital media, video, or software, to customers via the Internet.
  • Consulted with customers and prospects to first time adaptations and corporate usage of Internet including connectivity and web hosting.
  • Ensured optimal sales and business development of global, data and Internet portfolio in the Global Account business sector.
  • Presented a suite of over 100 products (internet services, hosting, telephonic services, etc.)
  • Conducted traditional LEC services, CPE, network integration, long distance, and Internet services.
  • Managed Internet and/or Data applications and solutions and accounts that generated $14MM in annual revenues.
  • Present and map voice, data and Internet service capabilities to client corporation's business requirements.
  • Established marketing strategies for long-distance, local, Private Line, T1-OC12 and internet access.
  • Manage and coordinate new and ongoing projects involving the maintenance of clients' Internet infrastructures.
  • Served as an internet marketing company's primary business contact for clients on major accounts.
  • Supported strategic internet products and applications for MCI's Fortune 100 client base.
  • Trained region on all Data, Global and Internet related products.
  • Generated new logos through cold calling, internet research and referrals.
  • Expanded number of Global Internet sites for Davis Polk.
  • Assigned under Telecom and Technology Division to oversee the sales and delivery of Global Internet Services and Third Party providers.
  • Contributed to revnue growth through Contract Negotiations, and Sales of Internet and Data products.
  • Performed Data and Internet sales with focus on UUNet portfolio of products.

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16. C-Level

average Demand
Here's how C-Level is used in Global Account Manager jobs:
  • Nurtured C-Level relationships that translated Intel technology capabilities into relevant business solutions to maintain Intel's strategic relevance in partner solutions.
  • Crafted solid business relationships with C-level decision-makers; worked closely to provide effective network solutions that positively impacted the bottom-line.
  • Completed extensive training for selling to C-level executives and delivering value proposition to the stakeholders of targeted global accounts.
  • Coordinated and facilitated annual C-level meetings between GM and Microsoft to exchange information on future business and technology initiatives.
  • Worked with marketing business intelligence team to build a comprehensive SWOT analysis and instituted target strategy around C-level executives.
  • Identified C-level contacts within each enterprise and developed executive relationships.
  • Fostered and maintained partner relationships with C-Level Executives.
  • Communicate regularly with C-Levels and Senior leaders on proposed solutions, customer service/support inquiries, and strategy for the future.
  • Increased sales 10+% on average per year by successfully articulating and selling SBC's value proposition to C-Level executives.
  • Develop, maintain, and grow C-Level and below Global corporate account relationships as well channel development and account management.
  • Challenged to manage long 18-24 month sales cycle to C-level executives in Industrial, Commercial, Media/Communication and Retail industries.
  • Negotiated & executed Global Standardization Contracts for pricing, products and services terms with C-Level executives at G500 companies.
  • Direct c-level engagement at all headquarters locations resulting in annual revenue in excess of $80 million.
  • Organized and led weekly project/status meetings with C-level executives and account team to ensure project follow-though.
  • Executed a contact plan at all levels of both organizations from engineering to C-level contacts.
  • Presented Toshiba's Global program to numerous C-level executives and accounts.
  • Managed C-level, VP, Director, and Sales Representative relationships.
  • Restored C-Level relationships damaged by years of neglect prior.
  • Delivered C-level presentations at customer sites & trade shows.
  • Assisted Key Account Management in C-level client meetings.

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17. RFP

average Demand
Here's how RFP is used in Global Account Manager jobs:
  • Produced RFP responses, administering proposal development and production processes.
  • Developed and presented corporate briefings, responded to RFI, RFP, RFQ, IDIQ and generated numerous unsolicited proposals.
  • Completed all related RFQ, RFP and RFI's associated key accounts on time, and within customer guidelines.
  • Delivered sales and meeting margin targets through contracting, developing leads, responding to RFP's and supplier engagement.
  • Assumed lead role securing the business, negotiating contracts and managing the RFP and proposal process.
  • Managed multiple outside field reps to respond to new million dollar RFI / RFP technical requirements.
  • Developed RFP's, managed site search selection, negotiated contracts & concessions.
  • Manage hotel site selection, RFP process for meetings, events and conference.
  • Provided RFP solutions, pricing strategies, business intelligence, and product presentations.
  • Prepared and presented quarterly reviews to management as well as RFP submissions.
  • Prepared RFP responses and led presentations to client executives and procurement directors.
  • Identified and assessed RFP's utilizing Product Engineering and Program Management.
  • Assisted with the RFP process for my assigned accounts.
  • Lead person responsible for preparation and presentation of RFP responses, pre-implementation planning and post-sales support for government and educational markets.
  • Develop and evaluate RFPs, marketing result reports and program renewals for 120 corporate clients reflecting $1.5M in annual revenue.
  • Document was used to directly respond to RFPs, develop joint strategic plans, & measure forecast accuracy.
  • Led RFP process to ensure aggressive timeline and complex technical requirements clearly identified, understood and met.
  • Participated in Major Bid RFP's, and maintained Miller Heimann strategic account management files.
  • Coordinated the Pink Team review for the technical volume submission for Networx RFP.
  • Provide account leadership on development of responses to RFPs and RFI's.

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18. Annual Sales

average Demand
Here's how Annual Sales is used in Global Account Manager jobs:
  • Prepared and implemented annual sales plan to maximize revenue and profitability.
  • Managed global accounts with an average annual sales quota of $29 million, achieving 121% of quota.
  • Increased annual sales volumes from 120k at inception to over 1.5m at AMD's Sunnyvale and Austin manufacturing locations.
  • Provided key leadership that propelled annual sales revenue 200% for the artificial lift and valve product lines.
  • Generated $10 million in new business annually, $25 million in annual sales worldwide.
  • Top customers were Motorola, Harris and Zebra with annual sales for over $12 million.
  • Led creation and management of eight-member account team responsible for $8M annual sales quota.
  • Achieved over 125% of first year's annual sales quota despite economic downturn.
  • Delivered 145% of the strategic plan on a $34M annual sales quota.
  • Managed US sales and distribution of Laser Optics products worth $9M annual sales.
  • Increased annual sales $750K by establishing local independent distributor in Mexico.
  • Exceeded quarterly and annual sales/bookings; targeted and maximized short term revenue.
  • Managed accounts with annual sales of $19 million dollars gross sales.
  • Led market expansion to Brazil with annual sales of $4M.
  • Achieved 4 years of annual sales growth in negative market conditions.
  • Implemented global sales strategies resulting in annual sales exceeding $7M.
  • Average annual sales and revenues of territory exceeded $2.5 million.
  • Generated annual sales revenues in excess of $9 million.
  • Exceeded annual sales plan every year from 2000-2004.
  • Major Accomplishments Drove $3M annual sales increase in $7M territory by successfully implementing global marketing business plan.

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19. Contract Negotiations

average Demand
Here's how Contract Negotiations is used in Global Account Manager jobs:
  • Managed contract negotiations and coordinated internal implementation process of the contract terms on a global basis.
  • Developed and implemented global account strategies and actively participated in global contract negotiations.
  • Represented my clients through meeting/event site selection process and contract negotiations.
  • Saved clients approximately 500K annually through contract negotiations and price comparisons.
  • Support global initiatives through new market implementations and contract negotiations.
  • Supervised tenders and contract negotiations.
  • Provided strategic consulting, business plans, and contract negotiations for global clients comprised of $65 million in annual revenue.
  • Led contract negotiations to facilitate the selling of new products and services globally to meet revenue and profit goals.
  • Assist organizations through the hotel site selection process, contract negotiations, and after the sale service.
  • Conduct research, site selection and contract negotiations for companies that have meetings and conferences globally.
  • Assisted engineers with contract negotiations focusing on needed materials, project due date and finance terms.
  • Provide professional hotel and venue and travel research and contract negotiations for meetings and conferences worldwide.
  • Maneuvered through complex contract negotiations with customers such as, Shell, Nokia and Dell.
  • Coordinated and managed contract negotiations for TPM contract in support of Cisco Global On-Site Services.
  • Lead the development of custom service agreement through Finance and Legal departments to contract negotiations.
  • Earned Global Outstanding Achievement Award in 2010 for performance in Travel Management contract negotiations.
  • Recognized as Best in Class for Contract Negotiations at the 2006 Global Sales Meeting.
  • Acted as lead interface for all Motorola contract negotiations and corporate supply agreements.
  • Spearheaded contract negotiations to attain $15 Million in overall revenue.
  • Led pricing and contract negotiations processes.

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20. Professional Services

average Demand
Here's how Professional Services is used in Global Account Manager jobs:
  • Formulate effective strategies to identify, cultivate and close large national and international data networking opportunities and professional services.
  • Marketed enterprise-wide data/voice solutions and professional services/maintenance contracts to clients in the Mid-Atlantic region with world-wide operations.
  • Communicated the intangible value of premium professional services in very competitive market.
  • Managed accounts, contracts/agreements and orchestrate post-sale implementation and professional services.
  • Closed 5-year, $15M systems and professional services engagement for global management consulting client Boston Consulting Group in 50 countries.
  • Delivered more than $75 million in IT solutions and professional services over 3 years - Recognized Outstanding Sales Achiever.
  • Closed deal for cloud computing platform for large ASP for $50K recurring and $90K professional services.
  • Closed $2.4 M professional services opportunity with ABN AMRO for a document management system.
  • Engaged Dell in two major professional services efforts around Email migration supporting over 200k users.
  • Increased existing revenue stream by 200% and sold $550K in professional services.
  • Managed retention, net new growth, and development of professional services.
  • Closed first professional services security engagement in branch to Nestle.
  • Increased professional services revenue, representing 150% of goal.
  • Closed over $9 million in new business for managed network (WAN) and professional services for Equant in 2003..

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21. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in Global Account Manager jobs:
  • Establish of client relationships with key decision makers within an assigned territory of multinational corporations.
  • Fortify relationships with key decision makers and explore opportunities for increased profit within each account.
  • Identify key decision makers and cultivate those relationships to ensure client satisfaction.
  • Fostered relationships with key decision makers and managed contract administration.
  • Navigated assigned global accounts to uncover business opportunities, identify key decision makers, and retain and grow account revenue.
  • Established and maintained high level direct relationship with key decision makers.
  • Established long-term, solid relationships with key decision makers.
  • Developed and maintain close business relationships with key decision makers and influencers within client organizations.

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22. Project Management

average Demand
Here's how Project Management is used in Global Account Manager jobs:
  • Designed and implemented international business solutions, using project management methodology to deliver EGL's service according to KPI standards.
  • Perform Project Management operations including set-up procedures, study maintenance, and study close-out activities for assigned studies.
  • Developed additional service offerings including, Project Management, Network Design/Implementation and related Network Professional Services.
  • Orchestrated $10M savings through strategic project management of Asia manufacturing facilities qualification.
  • Provided order management, project management and product activation support from order inception.
  • Provided occupancy analysis & capital project management support to regional Sales organization.
  • Work closely with Engineering and Project Management teams to deliver all communication services and equipment, on time and on budget.
  • Directed a sales team focusing on sales, project management of new programs, influenced internal product groups.
  • Project Management for the last 2 completions for Noble Energy in the Mediterranean Sea.
  • Managed virtual teams using project management methodologies to achieve support at all touch points.
  • Managed global sales and project management to a global Fortune 100 company.
  • Utilized Sharepoint for Project management and created client specific Implementation guides, and coordinated with IT for specific builds of databases.
  • Project management of product redesignand change in iProcurement systems to accounting, and report generation.
  • Led global Project Management startup activities and developed project execution plans to facilitate their implementation.
  • Project Management - Managed the implementation of 1000 new activations at the Ameren Corporation Callaway Nuclear Plant.

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23. Cloud

average Demand
Here's how Cloud is used in Global Account Manager jobs:
  • Supported Sales Managers globally with product demonstration and technical sales activities for digital media software, movie and cloud service offerings.
  • Designed a toll free cloud based application that diverted consumer calls that eliminated long hold times and or busy signals.
  • Leverage deep product portfolio, focusing on Consulting, Private and Hybrid Cloud and Hosting solutions.
  • Supported all major domestic Cloud customers (Amazon, Facebook, Microsoft and Google).
  • Negotiated new call center business with Nestle and Disney, including cloud-based IVR services.
  • Developed strategy and closed HP Media Cloud Services deal with Fox Film.
  • Crafted best hardware and services solutions to enable Dell customers to utilize cloud-based printing and document management.
  • Led execution of account strategy - engagingsoftware, cloud services, support/maintenance, partners and value channels.
  • Collaborated with Sales to establish a mutually beneficial business relationship in the Cloud market at all accounts.
  • Closed Cloud deal with Sky Italia for 1st HP Cloud Services deal sold.
  • Trained on Cloud Computing, Colocation and Point to Point circuits.
  • Network Security through FireEye, Trustwave, and Akamai, Mobility, Voice, Data, and Cloud Based products.

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24. CRM

average Demand
Here's how CRM is used in Global Account Manager jobs:
  • Provided consolidated forecasts and opportunity updates using CRM tools to have upper management assist in the sales process when necessary.
  • Track & enter daily sales activities, leads, pipeline into online sales tracking system CRM Synergy
  • Participated in the selection, implementation, and improvements to the company global CRM system.
  • Developed CRM system to identify metrics and to focus team on meaningful and measurable activities.
  • Leveraged technology partners on ERP/ supply chain and CRM areas to create total solutions.
  • Contributed to Medical Affairs portion of global CRM Strategy led by Commercial IT.
  • Managed sales pipeline information in SAP CRM tool.
  • Process leads and opportunities in a CRM.
  • Utilized Oracle/CRM system to track all opportunities.
  • Managed the Install Base in CRM system for 480+ systems spread between 20+ entities of News Corp worldwide.
  • Involved in $3.6M renewal of enterprise hosting business with Nestle, hosting CRM and ERP applications).
  • Used Internal system (BAAN) and CRM tool (Salesforce) to conduct all administrative work.
  • Track progress, next steps, contacts and other vital information in Salesforce CRM system.
  • Maintained detailed database of prospects and sponsors in Gartner s CRM tool.
  • Create customer quotations and update opportunity status in Sales Force CRM.
  • Created the first eCRM solution for a start-up e-commerce business unit within my client's banking organization.

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25. Voip

average Demand
Here's how Voip is used in Global Account Manager jobs:
  • Provided complete packet solutions for VoIP and VoDSL from end-to-end.
  • Produced 107% of revenue quota with maximum achievement of new services quota, including VoIP sales.
  • Closed largest competitive new business VoIP deal in New England with Rockland Trust for fiscal year 2004.
  • Helped expand the call center businesses into Costa Rica using VoIP Technology that was a new unproven solution.
  • Generated business by selling solution-based products such as VoIP, broadband and integrated communication services within a targeted Enterprise market.
  • Manage relationships with C-level executives and technology manager to offer VOIP solutions and reduce churn within assigned accounts.

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26. Business Reviews

average Demand
Here's how Business Reviews is used in Global Account Manager jobs:
  • Created and delivered quarterly regional and yearly global summary business reviews for multiple key client management.
  • Compiled data into reports for quarterly business reviews and conducted presentations at customer sites.
  • Led quarterly business reviews, vendor management reviews, and documented/improved all operating processes.
  • Insured all Quarterly Business Reviews were completed within company and customer expectations.
  • Presented Business Reviews and Forecasting to high-level TI Management on quarterly basis.
  • Developed and maintained performance metrics, and presented quarterly business reviews.
  • Conduct quarterly and annual business reviews with executive management and customer.
  • Conducted Quarterly Business Reviews with clients and internal management team.
  • Delivered sales-winning customer Proposals and business reviews.
  • Conducted business reviews and quarterly reporting.
  • Prepared and participated in formal business reviews with customer, collaborated with cross-functional groups, and trained new account managers.
  • Create and present weekly, quarterly, and semi-annual business reviews for customers Senior Management, Procurement and Operations teams.
  • Play a key role participating in industry trade shows, site visits, customer events and business reviews.
  • Managed complete RFI/RFP process for global airline / hotel / car vendor partners, including conducting business reviews,
  • Presented at quarterly and annual business reviews to Dell's Chief Security Officer and Facebook regional leadership.
  • Owned WW forecasting, demand management, and business reviews.
  • Awarded Best in Class against all telecom providers for the last 3 Quarterly Business Reviews achieving the largest telecom provider.

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27. Mpls

average Demand
Here's how Mpls is used in Global Account Manager jobs:
  • Closed $1.5 million dollar MPLS deal with Tone Networks in 2005.
  • Meet with current and potential clients to market innovative communications solutions, including new MPLS data network.
  • Closed the sale for the largest MPLS customer in the company, valued at $35k in monthly revenue.
  • Manage clients billing $150,000 monthly recurring in MPLS Networks
  • Consulted with clients on switching their legacy networks to newer and more cost effective solutions such as MPLS and Ethernet.
  • Closed first sale of MPLS service to Disney.

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28. Verizon

average Demand
Here's how Verizon is used in Global Account Manager jobs:
  • Tasked with implementing and managing Verizon enterprise account strategy and global initiatives to meet the client's objectives.
  • Lead team to the acquisition of Allstate Insurance as a new logo account-now Verizon's largest enterprise customer.
  • Major RFP wins for Verizon Business including multiple global MPLS networks and end to end solutions.
  • Deployed global corporate sales initiatives in US, EMEA, LATAM, and APAC for Verizon.
  • Drive channel revenue and jointly partner with companies such as AT&T and Verizon.
  • Conduct customer training and support for the customer's online portal, Verizon Enterprise Center.
  • Surpassed $109M in 2011 with Verizon by offering new services and expansion into APAC.
  • Focus on selling Intelligent Dynamic Cooling and responsible for Verizon, and Verizon Wireless globally.
  • Surpassed $104M with Verizon in 2010.
  • Developed initial enterprise relationship between Avaya and Verizon.
  • Acquired by Verizon in 2008 .
  • Performed this same pattern - fast track to #1 - at Verizon, Windstream & Telefonica.
  • Key Accomplishments: Migrated 176 Wal-Mart distribution centers from AT&T to MCI/Worldcom now Verizon.
  • Segment Leader serving British Telecom, France Telecom, AT&T, Verizon.
  • Sprint, Verizon, Nextel, Cingular and AT&T.

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29. Trade Shows

average Demand
Here's how Trade Shows is used in Global Account Manager jobs:
  • Planned and executed several industry trade shows and conferences facilitating increased revenue and industry visibility.
  • Delivered presentations at Supplier Conferences and Trade Shows on features of Corporate Capabilities.
  • Marketed suite of services to customers by attending trade shows, conducting educational presentations and communicating directly to CIO's.
  • Managed special events and trade shows, responsible for installation of showroom, product, logistics and support staff.
  • Visit high profile clients on a quarterly or 'as needed' basis and represented WAND on several trade shows.
  • Generated interest and corporate awareness through participation in trade shows including the Corporate Travel Forums, ACTE and NBTA.
  • Attended, facilitated, and represented the organization at trade shows, seminars, and other sales events.
  • Exhibited at worldwide trade shows contacting new and established customers informing them on the most current medical news.
  • Maintain Account Revenue and Profitability Determine the technical needs for events, promotions, or trade shows.
  • Develop marketing programs to focus on this industry and also attend industry related trade shows.
  • Participated in all conference and industry trade shows associated with the satellite sector.
  • Expand sales through concentrated marketing efforts at trade shows and meetings.
  • Owned responsibility for all aspects of 14 trade shows per year.
  • Participated in annual dental trade shows regularly throughout the year.
  • Attend trade shows and association meetings to gather information for clients
  • Visit distributor branches and attend trade shows.
  • Attended trade shows: SOFIC/SOCOM, IFAI, U.S. Marine Corps conference; JOCOTAS.
  • Secured speakers and highlighted Amex's value propositions at industry trade shows.
  • Assisted in a series of trade shows and Marcom events both in a setup role as well as a presenter.

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30. Nortel

low Demand
Here's how Nortel is used in Global Account Manager jobs:
  • Managed the Nortel Professional Services team that sold to the financial services space in New York City.
  • Developed and implemented global marketing and development plan for Nortel's largest system integrator, IBM.
  • Developed secure website for IBM and Nortel sales teams to utilize as single point of information.
  • Manage 2 major Global Oil and Gas Corporations for Nortel products and services.
  • Represented Hardware vendors included: Cisco, Nortel, and Juniper.
  • Master and supporting agreements encompase $1B+ PCBA and mechanical assembly annual cost of sales between Nortel and Solectron Corporation.

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31. UK

low Demand
Here's how UK is used in Global Account Manager jobs:
  • Cover accounts globally - with a focus in Atlanta, Florida, Texas, North Carolina, Germany and the UK.
  • Generated new business within the U.S. as well as cross-sold our other brands in the UK and Euro markets.
  • Increased Marriott's reach in Europe, UK, the Middle East and Africa by proposing infrastructure improvements.
  • Worked on projects including sales and implementation of connectivity between US and UK locations on company-owned network.
  • Position involved extensive travel to the UK and Western Europe (Germany).
  • Lead teams in US, UK, Amsterdam, and Bangalore.
  • Oversee VAR's in China, Europe, & UK.
  • Coordinate global teams to support clients localization efforts across the US, UK, China, Brazil, and India.

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32. Business Units

low Demand
Here's how Business Units is used in Global Account Manager jobs:
  • Coordinated activities of various business units and third-party services to ensure the timely delivery of goods to large-scale distributors.
  • Participated in the quarterly contract RFQ process in collaboration with management and business units.
  • Develop and execute account plans across 826 business units aligned with strategic business objectives.
  • Recognized across customer's Organization and Business Units for Thought Leadership, Broad View and High Trust Collaboration.
  • Key Accomplishments: * Acquired new business units by going wider and deeper to sell additional product solutions.
  • Collaborated as a key strategic liaison between the customer, corporate management, and product business units.
  • Build and maintain relationships with our clients' business units on a global scale.
  • Increase new business units and revenue through acquisition of new logo accounts.
  • Account Manage for an assortment of Business Units and their projects.
  • Worked closely with ten new business units/locations in last year.
  • Achieved penetration of all four HP business units.
  • Coordinated global activities including pricing negotiations and technical presentations within all business units of Vishay.
  • Managed the Cisco relationship across all Renesas business units (ASIC, Memory, MPU, etc.)
  • Matrix-managed global sales and support team of 15 people in support of Vivendi business units worldwide.
  • Coordinated business units in the area of pre-sale planning, implementation, and post-sale satisfaction.
  • Completed ad hoc financial models and data pulls as requested by various business units.
  • Moved Cyient into two (2) new Business units at Boeing; EOT (Flight Test) and SSG.
  • Worked with other Gartner business units to leverage subject matter experts and communicate value to Gartner clients.

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33. ROI

low Demand
Here's how ROI is used in Global Account Manager jobs:
  • Modeled ROI business analysis, and presented and implemented business and technical solutions.
  • Negotiate cost factors, mutually-acceptable contract terms and conditions with clients while meeting company's objectives, goals and attaining ROI.
  • Evaluated program effectiveness and delivered ROI data to client, building the case for contract renewal and potential future opportunities.
  • Incorporated price model for both material and non-material costs; analyzed and developed P&L with targeted ROIC.
  • Manage P & L for program and monitor key metric drivers including margin, inventory, & ROIC.
  • Streamlined T&E process improvements for a legacy organization to maximize ROI by 18%.
  • Produced business case and technical documentation (RFP/SOW/POC/ROI analysis).
  • Instituted business-planning efforts based on ROI strategies, account team s technology recommendations, and customers senior leadership business requirements.
  • Developed and implemented process improvement / continuous improvement initiatives, capturing ROI and yielding efficiencies.
  • Developed master plan for Samsung world sport events to maximize sponsorship ROI and enhance brand engagement while managing budget against plan
  • Strategized with Chief Procurement Officers of Fortune 100 companies to help lower technology costs and increase their overall ROI.
  • Key account representation to Detroit 3, Honda, Toyota, Nissan, Major Automotive Tier Suppliers.
  • Gained position as UNIX vendor of choice from Sun Microsystems by demonstrating value propositions and ROI
  • Helped clients like MetLife and Parker Hannifin realize substantial ROI on certain message solutions.
  • Directed all AstraZeneca Cardiovascular Asteroid global clinical trials series comparing Crestor and Lipitor.
  • Achieved ROI in 4 Months * Developed the Boeing Kamino Proposal - A Global Deployment of Mission Control Infrastructure.

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34. Emea

low Demand
Here's how Emea is used in Global Account Manager jobs:
  • Awarded WAN network for Disney Stores in EMEA and ABC Radio in US worth $1 million/yr in new incremental business.
  • Mastered efficiency and maintained cordial, professional demeanor while working under tight and critical project and audit deadlines.
  • Defined global product adoption strategies based on cultural business practices in EMEA, APAC & LATAM.
  • Expanded contract to both EMEA and APAC theaters increasing contract value to $50mil.
  • Closed co-location/hosting solution for Kodak Health Imaging business in EMEA.
  • Trained 8 employees in USA, EMEA and China.
  • Frequent travel to EMEA customer sites to present sales and technical presentations, programme and executive reviews, and business negotiations.
  • Managed payments for 4 Divisions in EMEA $1M, China & Hong Kong $3M and USA $800K.

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35. Channel Partners

low Demand
Here's how Channel Partners is used in Global Account Manager jobs:
  • Developed strategic relationships with key engineering firms and alliance partners and channel partners.
  • Developed new channel partners including Cisco and Dimension Data.
  • Consulted high-tech organizations with go-to-market, brand awareness, lead and demand generation strategies to attract new channel partners.
  • Tasked with building a sales team and channel partners to target federal agencies and Fortune 500 accounts.
  • Utilized value added channel partners for their resources and expertise on large, competitive deals.
  • Collaborate with all team assets including external channel partners as required.
  • Leverage channel partners to promote BlackBerry products and solutions.
  • Directed and mentored channel partners.
  • Managed Channel Partners for East Coast
  • Managed Channel Partners for East Coast Closed new logos in the Contact Center, Gaming and Satellite Services Industries.

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36. Saas

low Demand
Here's how Saas is used in Global Account Manager jobs:
  • Dedicated to recording newly developed content for SaaS Mobile Device Management AirWatch solutions to IT security.
  • Managed and developed network security professional services, network services and SaaSsolutions for global customers.
  • Promoted to Global Account Manager Jan. 2016, Enterprise and Net-Centric Hybrid Cloud / SaaS architectures.
  • Work with clients on various SaaS initiatives such as migration to ACCESS next generation and eBAM.
  • Trained business partners and colleagues for HP offerings for MPS and PCaaS/ SaaS.
  • Gained solid experience selling CRM, SaaS, Cloud and webhosting services.
  • Identify, Sell, Implement Cloud/Hosting Iaas, Saas and Network based solutions of MPLS, SIP, Ethernet.

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37. Direct Sales

low Demand
Here's how Direct Sales is used in Global Account Manager jobs:
  • Managed and provided direct sales support to multiple Motorola design sites of mobile phones and tablets.
  • Managed team of direct employees, application engineers, indirect sales channels, distributors.
  • Managed multiple direct sales teams comprised of 4-8 members each totaling 30+ staff.
  • Increased direct sales 15-20% year-over-year on major accounts.
  • Direct sales efforts in major-corporate-fortune (1000) accounts.
  • Guided direct sales and business development.
  • Evaluated new direct sales quoting system and defined the reseller functionality requirements.
  • Managed both the Deere Internal reseller/integrator and direct sales relationships.
  • Managed global team of direct sales engineers and specialists with major design centers in Cupertino and Shanghai.

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38. Avaya

low Demand
Here's how Avaya is used in Global Account Manager jobs:
  • Developed strategic and tactical solutions for customer and Avaya.
  • Contributed to Avaya Top Line Revenue over $100m during the past 5 years by solving complex business requirements for HP.
  • Produced business solutions utilizing Avaya's portfolio of IP Telephony, Contact Center, Unified Communications, and Professional Services.
  • Manage the Global Account start up for the Avaya account consisting of 200 leased locations 5.0 million sq.ft.
  • Created new relationships across the accounts to generate new solutions and revenue streams for Avaya.
  • Developed C-Level relationship's for Avaya with for major accounts to provide long term partnerships.
  • Worked with Avaya Direct channel business model as well as Indirect Channel business model.
  • Beat Avaya and Microsoft in 2008 for UC business (which totaled $15M over 2 years).
  • Provide Cisco, Avaya and Visual Networks data and voice CPE including Genesys ACD software for integrated call center applications.
  • Secured and negotiated Avaya real estate offices and established a new communications infrastructure in 2.5 weeks.
  • Collaborated with strategic partners Cisco, Avaya, Polycom, Microsoft, IBM and Adobe.

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39. VPN

low Demand
Here's how VPN is used in Global Account Manager jobs:
  • Cloud Services include VPN Services, Remote Access Services (SSL VPN), Security and Network Optimization (WOPT).
  • Developed and closed significant incremental sales in Managed IT services, Security and Broadband VPN service within specified client base.
  • Consulted with BBH IT Director to launch strategic WAN/VPN transformation.
  • Focus: Hosting, VPN Services, Global Networking.
  • Key Accomplishments Sold $8MM national VPN solution.
  • Contract for Dedicated Voice VPN service (via Nortel DMS 500 architecture) to NY and London locations.

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40. MCI

low Demand
Here's how MCI is used in Global Account Manager jobs:
  • Focused on and maintained market share of Compaq-based/ MCI WorldCom-developed Intelligent Network management platforms through relationship selling and customer satisfaction.
  • Conducted comprehensive needs analyses for existing MCI customers while soliciting new clients to successfully boost customer revenue by 100%.
  • Provided technical and sales support for Regional Global Accounts on MCI's Local and Metro Private Line products
  • Directed the activities of account teams to ensure optimum customer satisfaction with MCIW products and services.
  • Provided international technical support in the successful sale of MCI strategic global services, including Concert.
  • Position MCI network services for maximum revenue uplift and network service bundling.
  • Position senior MCI officers with the senior client management tier.
  • Ranked in top 1% of sales performers, and won MCI's Chairman's Inner Circle award 4 times.
  • Increased sales of MCI Data products by 200%.
  • Incorporated all billing under one global contract to reduce invoice and reporting burdens for both customer and MCI/Worldcom.
  • Manage day to day telecomm operations for MCI/WorldCom (TM)s branch (Fortune 500) Customers.
  • Closed $45M Enterprise License Agreement with MCI/WorldCom for Siebel Marketing Analytics and consulting services.

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41. Frame Relay

low Demand
Here's how Frame Relay is used in Global Account Manager jobs:
  • Employed voice-over frame relay and voice-over IP to more than 33 countries.
  • Provided access technologies, routers, Time Division and Statistical Multiplexers, X.25 PADS and Switches and Frame Relay access devices.
  • Developed new territory and attained quota selling Data circuits and Frame Relay services in Georgia, Tennessee and Alabama.
  • Direct Sales of Frame Relay and IP Networks to Enterprise and ISP accounts.

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42. Strategic Accounts

low Demand
Here's how Strategic Accounts is used in Global Account Manager jobs:
  • Developed an effective contact strategy that is measured by the preservation and protection of new and existing strategic accounts.
  • Manage a select group of 50 Strategic Accounts in the Eastern United States.
  • Rescued and increased revenue by 50% one of the companies strategic accounts.
  • Initiated and closed new business; obtained resources to win strategic accounts.
  • Implemented a strategic accounts sales strategy within named accounts in North America.
  • Focused on strategic accounts and greenfield expansions to win large contracts Knowledge of downstream and petrochemical processes critical to success
  • Negotiated multi -year, multi-million dollar customer agreements for each of the 18 assigned strategic accounts.

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43. ATM

low Demand
Here's how ATM is used in Global Account Manager jobs:
  • Key win - Wells Fargo's data network connecting 225 branches in TX to its national branch ATM system.
  • Coordinate ACG's participation in ATM industry trade shows and conferences to create awareness and generate businesses.
  • Closed $2.5M at Wells Fargo Bank for nationwide Frame Rely ATM network build-out.
  • Resigned to help wife through cancer operations & treatment.
  • Traveled throughout the U.S. consulting regional service companies, training their Sales representatives on ATMs, software and parts planning/inventory.
  • Created and launched marketing programs that are proven success at generating qualified sales leads by building demand for Atmel products.
  • Functioned as Account Manager for Sematech, Atmel, Microchip, and ON Semiconductor.

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44. Americas

low Demand
Here's how Americas is used in Global Account Manager jobs:
  • Developed and implemented a strategic sell-in strategy which resulted in annual revenue of ~$150m for Americas.
  • Supervised and Executed all sales Activities for Dell AMF (Americas), including Reverse Auctions.
  • Managed top Global Accounts in the Americas region, reporting to the Global Sales Director.
  • Managed the South East Region for BT Americas Strategic Markets Vertical handling Major Enterprise Accounts.
  • Negotiated and signed the first Global Master Services Agreement in the Americas.
  • Coordinated sales decisions across Asia, Europe, and the Americas.
  • Secured largest new business in the Americas.
  • Certified to sell all Savvis hosting and managed hosting products.NTT AmericaIn the Americas, we're known as NTT America.
  • Travelled extensively throughout the Americas, Europe and Asia.
  • Result: Sales growth: Americas 12.6%; EMEA 15.4%; Asia Pacific 12.9% over 2 years.

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45. CIO

low Demand
Here's how CIO is used in Global Account Manager jobs:
  • Developed relationships with CTO's, CIO's, and VP's of Information Technology of global companies.
  • Planned a strategy with CIO for future needs and installed DS3 connection which allowed waiving last mile charges.
  • Socialized Executive vision to CIO's (7) and their Chief Architects securing agreement with architecture.
  • Created partnerships at the CIO and Director level by defining strategic goals and business requirements.
  • Present current technology to CTO, CIO, and Engineering clients when required.
  • Conducted senior level (CEO, CFO, CIO, etc.)
  • Signed up new customers such as Bear Stearns and Alliance Capital by tenacious cold calling.
  • Work closely with IT Directors, CIOs, and CFOs of enterprise companies to provide telecommunications solutions.
  • Interfaced with client CIOs, CFOs and COOs.

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46. Sales Process

low Demand
Here's how Sales Process is used in Global Account Manager jobs:
  • Managed completed sales process from initial appointment to implementation.
  • Designated as lead for in person and web demonstrations for new clients, a crucial step in the sales process.
  • Assisted sales team through all phases of the sales process through in field mentoring and weekly phone conferences.
  • Managed the entire sales process including: opening, qualifying, team presentations, proposals, and closing.
  • Served as role model for sales process improvements, SFDC management, and transformation of solution selling.
  • Coordinated appropriate technical resources to lead and manage the sales process for all products and applications.
  • Coordinated the complete sales cycle by engaging all critical decision makers within the sales process.
  • Conducted effective sales calls and gained commitment from customers to further the sales process.
  • Manage the entire sales process and team for identified, strategic Global 200 accounts.
  • Engage and coordinate internal resources to support the sales process within assigned accounts.
  • Created and developed sales processes from start to finish.
  • Trigger improvements and change management of the sales processes.
  • Completed training with a strong persuasion towards the Miller-Heiman strategic sales process.
  • Performed postsales processes to ensure good customer relations.

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47. GM

low Demand
Here's how GM is used in Global Account Manager jobs:
  • Directed all segments of the business relationship to ensure company growth objectives while also maintaining customer satisfaction.
  • Sound business judgment utilizing excellent problem solving, interpersonal and leadership skill while overcoming customer objections.
  • Created a more direct marketing/sales campaign by re-aligning automakers into a vertical market segment.
  • Conducted Six Sigma quality training for an international organization with 30,000 personnel.
  • Developed and maintained strong upper management relationships within my assigned client segment.
  • Mentored Six Sigma Green Belts and Black Belts, as Six Sigma Master Black Belt for the Worldwide Managed Services division.
  • Established Compaq as sole provider of Intel servers and thin-clients in GM manufacturing division - deal valued at $30M.
  • Developed strategies through existing sales team and GE channels Completed intensive Six Sigma DMAIC training, project, and testing.
  • Used networking abilities and business acumen to close sales in other divisions of GM, GMAC, and Delphi.
  • Worked within a global team and had responsibility for all the manufacturing plants globally for all 140 GM plants.
  • Secured largest segment of Apple business by negotiating favorable pricing and terms for company's first supplier agreement.
  • Maintained 90% or better retention on global book of business for clients across all products and segments.
  • Directed all hardware, software and service-related sales strategies within GM manufacturing divisions and the OnStar division.
  • Developed overall segment strategy as well as individual account penetration strategies for ~$200B portfolio.
  • Developed all strategies and campaigns that focused on the unmanned systems market segment for interconnect systems.
  • Acquired 4 new global accounts using solution-based selling adding $85M annually to the global segment.
  • Developed sales plans for the accounts that created an increase in GMV on a consistent basis.
  • Managed 400+ domestic and international retail, e-commerce, and mail order catalog market segment accounts.
  • Developed, implemented, and executed specific strategies to penetrate various segments of the market.
  • Created hardware template for all key GM manufacturing applications, streamlining processes and enhancing quality.

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48. Apple

low Demand
Here's how Apple is used in Global Account Manager jobs:
  • Elevated Premiere's presence with Fortune 500 clients including Apple, Oracle & Intel and increased revenue by 17%.
  • Achieved position of industry leader in passive component sales at Apple/ HP for 2 years.
  • Lead cross-functional teams globally, assuring fulfillment and managed FAE support for Apple & Cisco.
  • Promoted EMI and Thermal related products to Cisco and Apple's Mac design team.
  • Worked with internal management to help evolve our culture to exceed Apple expectations.
  • Managed Apple and Hewlett Packard accounts representing $40M in sales.
  • Played a significant role in increasing sales with the Apple/Mac products.
  • Managed a global team in support of Cisco and Apple/Mac.
  • Negotiated pricing and terms with Apple.
  • Developed Apple Corp., from $4M to $16M in less than 3 years.
  • Developed Apple account from $4M to $16M in 3 years.
  • Provide a client with multiple locations a wireless blended learning solution by partnering with Epson, Cisco, Ergotron and Apple.
  • Directed a worldwide team of 16 people to cover Apple Computer, Seagate Technology, Quantum Corporation, and Conner Peripheral.
  • Established and maintained annual budgets Set and maintained prices for Cisco, Apple/Mac and their approved CMs.
  • Develop and drive initatives to communicate factorties' capabilities and strengths to key Apple decision-makers.

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49. R

low Demand
Here's how R is used in Global Account Manager jobs:
  • Develop Business Solutions for the various divisions in Pfizer with a focus on Laboratory Information Management Systems in the Pharmaceutical Industry.
  • Developed and executed action plans based on identified opportunities for improvement to enhance service delivery and perpetuate the continuous improvement cycle
  • Work in cooperation with internal overlay teams, international counterparts and strategic partners to define and implement customer solutions.
  • Delivered 5% increase in profit margins despite price compression by developing Global Product Portfolio and consolidating product offering.
  • Analyzed and optimized service by establishing standard methodologies and program management to drive production stability and process improvements.
  • Implemented Engineering Drawing repository resulting in accessibility to engineers world-wide with GE Energy in Schenectady, NY.
  • Direct, facilitate, and review sales and service performance and present opportunities for continuous improvement initiatives
  • Persuaded company owners to expand facilities and operations to include manufacture of wine barrels.
  • Generated and presented bi-monthly and quarterly Quality Focus briefing for Dell Executive Supplier Management.
  • Assisted with sales proposal/presentation development, determining resource requirements, availability and costs.
  • Supervised a staff of 4 customer support representatives and developed staff for advancement.
  • Insured successful implementation of customer network upgrades while building and maintaining stakeholder trust.
  • Maintained product knowledge, quarterly Security certification to provide optimum sales support.
  • Coordinated, managed and reported on world-wide manufacturing sites producing Dell products.
  • Identified and communicated technical matters to both clients and upper management.
  • Implemented solutions in local operating groups to leverage supply chain capability.
  • Manage the accounts receivable/credit function within the organization's established policies.
  • Hired to assume account management responsibility for Daimler Chrysler Corporation.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Transitioned team from hardware orientation to a consultative selling model.

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50. Direct Reports

low Demand
Here's how Direct Reports is used in Global Account Manager jobs:
  • Managed global field application engineering personnel consisting of 15 direct reports located in each Dell factory.
  • Direct reports included Manager of ExxonMobil Operations team and Manager of International ExxonMobil Operations team.
  • Managed a global account team (direct and indirect reports) of sales engineers, applications engineers and inside sales resources.
  • Led sales team of 7 direct reports, growing accounts from $0 to achieve $37 million budget.
  • Extended team consisted of approximately 30 global resources, of which 6 were direct reports.
  • Reviewed performance of direct reports and virtual account team members relative to job requirements.
  • Managed (32) sales professionals both inside - outside and indirect reports.
  • Managed a $4.3M budget and 8 direct reports overseeing 80-120 staff.
  • Managed customer care group (inside sales) with five direct reports.
  • Supervised two direct reports who helped handle the Corporate Cards.
  • Direct reports included two software engineers and two account executives.
  • Managed 5 direct reports and 75 indirect reports.
  • Lead oversight of 2 direct reports.
  • Managed a team of 3 indirect reports Built strategic relationship with top clients by delivering cost savings on their transportation spends.

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20 Most Common Skill for a Global Account Manager

Global Sales16.1%
Revenue Growth15.7%
Sales Goals11.3%
New Product Development9.2%
Customer Service5.6%
Business Development5.2%
New Accounts4.5%
Account Management3.9%

Typical Skill-Sets Required For A Global Account Manager

RankSkillPercentage of ResumesPercentage
1
1
Global Sales
Global Sales
12.8%
12.8%
2
2
Revenue Growth
Revenue Growth
12.4%
12.4%
3
3
Sales Goals
Sales Goals
8.9%
8.9%
4
4
New Product Development
New Product Development
7.3%
7.3%
5
5
Customer Service
Customer Service
4.4%
4.4%
6
6
Business Development
Business Development
4.1%
4.1%
7
7
New Accounts
New Accounts
3.6%
3.6%
8
8
Account Management
Account Management
3.1%
3.1%
9
9
Customer Relationships
Customer Relationships
2.6%
2.6%
10
10
OEM
OEM
2.4%
2.4%
11
11
Customer Base
Customer Base
2.2%
2.2%
12
12
Client Relationships
Client Relationships
2.2%
2.2%
13
13
Market Share
Market Share
2%
2%
14
14
IP
IP
1.9%
1.9%
15
15
Internet
Internet
1.7%
1.7%
16
16
C-Level
C-Level
1.7%
1.7%
17
17
RFP
RFP
1.6%
1.6%
18
18
Annual Sales
Annual Sales
1.5%
1.5%
19
19
Contract Negotiations
Contract Negotiations
1.4%
1.4%
20
20
Professional Services
Professional Services
1.2%
1.2%
21
21
Key Decision Makers
Key Decision Makers
1.2%
1.2%
22
22
Project Management
Project Management
1.2%
1.2%
23
23
Cloud
Cloud
1.1%
1.1%
24
24
CRM
CRM
1%
1%
25
25
Voip
Voip
0.8%
0.8%
26
26
Business Reviews
Business Reviews
0.8%
0.8%
27
27
Mpls
Mpls
0.8%
0.8%
28
28
Verizon
Verizon
0.8%
0.8%
29
29
Trade Shows
Trade Shows
0.8%
0.8%
30
30
Nortel
Nortel
0.7%
0.7%
31
31
UK
UK
0.7%
0.7%
32
32
Business Units
Business Units
0.7%
0.7%
33
33
ROI
ROI
0.6%
0.6%
34
34
Emea
Emea
0.6%
0.6%
35
35
Channel Partners
Channel Partners
0.6%
0.6%
36
36
Saas
Saas
0.6%
0.6%
37
37
Direct Sales
Direct Sales
0.6%
0.6%
38
38
Avaya
Avaya
0.6%
0.6%
39
39
VPN
VPN
0.6%
0.6%
40
40
MCI
MCI
0.6%
0.6%
41
41
Frame Relay
Frame Relay
0.6%
0.6%
42
42
Strategic Accounts
Strategic Accounts
0.6%
0.6%
43
43
ATM
ATM
0.6%
0.6%
44
44
Americas
Americas
0.6%
0.6%
45
45
CIO
CIO
0.6%
0.6%
46
46
Sales Process
Sales Process
0.5%
0.5%
47
47
GM
GM
0.5%
0.5%
48
48
Apple
Apple
0.5%
0.5%
49
49
R
R
0.5%
0.5%
50
50
Direct Reports
Direct Reports
0.5%
0.5%

39,392 Global Account Manager Jobs

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