Global Contact Services, LLC job in New York or remote
Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.
Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.
Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.
The positions are primarily remote - there may be times when you are required to report to the office
ON-SITE (in person) training is required for all new employees .
Qualifications include:
Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility
Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or mac OS operating system, 16 GB of RAM and, 2.5 GHZ processing speed.
Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
Must be willing to allow GCS to load free anti-virus software on your personal computer.
Remote Environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
GCS provides a headset for you to use and cybersecurity during your paid training period.
Paid Training classes are being filled now. Apply today.
$30k-35k yearly est. Auto-Apply 60d+ ago
Looking for a job?
Let Zippia find it for you.
Agent Technology Support Analyst - Remote from Certain States
Working Solutions 3.9
Remote job
is 10am - 7pm Thursday thru Monday. **
BASIC FUNCTION
Provide advanced tech support to contracted remote call center agents, non-agent contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions. **To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.
PRINCIPAL ACCOUNTABILITIES
Complete research and/or training necessary to understand WSOL and client technologies and requirements.
Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions.
Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue.
Provide accurate, professional, and timely responses to supported end-users through all available communication channels
Ensure agents are utilizing secure and updated desktop environments.
Work in tandem with other support team members and provide additional assistance during peak times.
Perform credential management tasks (add / remove / modification / auditing) across multiple systems to maintain system access for users.
Document and publish findings for technical issues, fixes, risks, mitigation steps to internal team members, Working Solutions ISS and Operational teams, and agent community.
Consistently document and communicate status of in-progress issues via ticketing system, e-mail responses, and change-of-shift team updates to minimize down-time for end-users.
Communicate directly with client-level peers where escalation is needed; Drive escalations to resolution through client, Working Solutions ISS Management & Operational channels.
Requirements
2-5 years' end-user technical support experience and/or related education, and ability to study and understand project technology requirements
Proficiency with Microsoft Office software programs including Word, Excel, PowerPoint and Outlook
Advanced knowledge of troubleshooting techniques for home internet connectivity, software applications, multiple MS-Windows operating systems
Ability to efficiently manage multiple tasks simultaneously with great attention to detail, while meeting deadlines
Empathy and patience, and the ability to communicate technical information effectively to remote, non-technical people, both in writing and verbally
Strong customer focus, sense of urgency, analytical and problem-solving skills, with the ability to develop creative solutions
independent of existing documented solutions
Ability to use a keyboard and sit at a computer for a large portion of the work period
Ability to work some evening and weekend hours
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Work From Home
$28k-37k yearly est. Auto-Apply 4d ago
Forensic Case Manager- Fox Valley Region
ACC Community Connections 4.4
Remote or Appleton, WI job
Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."
ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin.
The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.
The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others.
This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes.
The Forensic Case Manager position offers:
The ability to self schedule and flex work schedules to accommodate personal time.
Strong supervisors and team members willing to support each other.
Very team oriented approach to case management.
Working from home.
Job Purpose
This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.
Job Responsibilities
The primary duties and responsibilities are as follows:
Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc.
Along with other team members, manage crisis situations with appropriate interventions.
Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes.
Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
Testify in court; being professional in appearance and thoroughly prepared.
Comply with all company and DHS quality standards and time frames for all documents and communications.
Be very familiar with community resources and seek further development based on client and agency needs.
Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
Work as a team player with peers and client teams.
Other duties identified and assigned.
Qualifications
Education/Experience:
Bachelor's degree in Human Services or Related Field.
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier.
Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable.
Knowledge, Skills, and Abilities:
Excellent creative and conceptual thinking abilities
Strong people skills
Strong communication skills, both verbal and written
Advanced organizational skills with the ability to handle multiple assignments
Professional Competencies
A foundational understanding of Wisconsin State Statute 971.
Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
Ability to collect, organize, and utilize data for program improvement purposes.
Agency Competencies
TRAUMA INFORMED CARE COMPETENCIES
Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another.
Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.
WORKPLACE COMPETENCIES
Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.
Work Environment
The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance.
The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle.
Direct Reports
There are no staff that directly report to this position.
There are no staff that directly report to this position.
We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call, text or email Alyssa at ************ ****************** for further details.
Starting wage is $26/hr. with potential for increase based upon education and/or experience.
$26 hourly Easy Apply 60d+ ago
Contract Performance Marketing Expert Media Buyer (SEM)
Ask 4.1
Remote job
About Ask Media Group: Ask Media Group is powered by energetic, data-driven marketers. We're looking for an experienced Performance Marketing Media Buyer specializing in paid search to join this cutting-edge team to acquire ROI-positive traffic at scale. You'll apply deep expertise in paid search marketing to manage diverse keyword portfolios that drive significant traffic and revenue for the company.
What You'll Do
You'll be a pivotal member of our team, managing large-scale performance marketing campaigns and responsible for driving meaningful performance for the company.
Hands-On Media Buying: build, manage, and scale performance marketing campaigns across Google Ads and Microsoft Advertising, with a strong focus on paid search strategies (e.g., search arbitrage). Prior work in media buying for search aggregator or content-style sites (e.g., native, arbitrage) a big plus.
Manage High-Volume Accounts: high spend ($1M+/month) portfolios composed of tens of millions of keywords across different categories and subjects
Data-Driven Optimization: share performance insights to refine bidding logic, creative selection, and other optimization techniques. Conduct rigorous A/B tests on creative, targeting strategies, etc., directly helping to develop repeatable best practices
Reporting & Accountability: monitor daily campaign performance, identify trends, diagnose issues, and quickly propose fixes. You'll be accountable for performance, demonstrating high ownership of spend
Influence Platform Development: partner closely with product and data science to inform platform features around campaign setup, optimization, targeting, and reporting. You'll identify high-leverage campaign patterns for automation and provide critical feedback on new features and algorithms from a media buyer's perspective
What You'll Bring
5+ years of hands-on media buying experience with a strong track record in paid search marketing. Experience with performance marketing (e.g. search arbitrage, lead gen, and/or driving to search landing pages) preferred
Proven expertise managing and optimizing large-scale campaigns on Google Ads and Microsoft Advertising. Experience with large budgets and/or large keyword sets preferred
Expert understanding of Google Ads and/or Microsoft Advertising including deep knowledge of automated bidding strategies, ad types, platform settings, and optimization techniques
Strong analytical skills and data instincts: you can identify trends, diagnose issues, and propose fixes quickly.
Experience making informed decisions through A/B testing, analysis, reporting, and dashboards
Strong understanding of performance metrics (e.g., CPC, CTR, RPM, ROAS, CPA) and how to drive them at scale.
Technical knowledge including strong Excel skills. Experience with with SQL and BI/Analytics tools preferred
Ability to work independently as well as in a collaborative team setting, with strong problem-solving and time-management skills. Experience collaborating directly with engineering, product, or data science teams to improve efficiency, tooling, or workflow systems
Excellent communication skills and comfort working cross-functionally in a fast-paced, experimental environment while maintaining attention to detail
Bachelor's degree or relevant work experience required.
Company Culture
As an organization, we value transparency, collaboration, learning, and collegiality. People are passionate about learning and doing our best. Sometimes we fail, but we learn from these failures. All the while, we believe that maintaining work-life balance and having fun is the key to our success.
Salary & Benefits
The salary range for this position is $80,000- $120,000 USD annually. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Ask Media Group's total compensation package for employees.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$80k-120k yearly Auto-Apply 60d+ ago
Remote Bilingual Social Media Agent (Overnight)
Afni, Inc. 4.1
Remote or Austin, TX job
Career paths start between $17/hr ($16/hr plus $1/hr bilingual differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling social media based inquiries from people looking for assistance with wireless issues. Upselling may be involved in this position. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
* Must be proficient in both English and Spanish language, with strong bilingual communication stills to effectively engage and assist a diverse customer base.
* Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat.
* Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
* Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
* Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
* Available for 12 weeks of paid training, with consistent 8-hour shifts.
* Available to work full time 8-hour shifts, including weekends and holidays.
* Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
* Candidates must live in Texas to be eligible.
What You Need to Thrive in Our Remote Environment:
* Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
* 25Mbps Download/10Mbps Upload
* Ping Rate - Less than 100 ms
* A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
* Ability to be on webcam during working hours
$17 hourly 7d ago
Maintenance Technician
Etech Hi 4.2
Cortland, NY job
Job Description
An outstanding, full-time opening has become available in the Ithaca, NY area for an individual with 5+ years' experience as a Maintenance Technician with a background in Blow Molding Machinery. This position would earn a generous base salary and a loaded benefits package including medical benefits, a 401K w/ matching, Short/Long Term Disability, Life insurance, PTO and other outstanding perks.
All candidates MUST have the following experiences to qualify for consideration:
· 5+ years of Preventative and Routine Maintenance on Manufacturing and Industrial Blow Molding Machinery is PREFERRED
· Troubleshooting and Working Knowledge of Mechanical, Hydraulic, Pneumatic, and Basic Electrical Systems is PREFERRED
· Routine Mold Maintenance and Occasional Sandblasting is PREFERED
· General Building and Equipment Maintenance IS PRERFERRED
· Parts Inventory Support and Maintenance Documentation is PREFERED
· Ability to Follow Safety Standards is PREFERRED
If interested and QUALIFIED, please send resume in Microsoft Word format to: ********************
Etech Hi, Inc. is an equal opportunity employer/staffing firm and we are committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees and candidates because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
#IND1
$45k-60k yearly est. Easy Apply 20d ago
Remote Insurance Representative
Afni, Inc. 4.1
Remote or Austin, TX job
Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
* Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
* Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
* Sales experience: Minimum 6 months in a sales role
* Work at Home: A minimum of 6 months of work-at-home experience is required.
* Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training.
* Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
* Previous Work at Home experience preferred
* Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
What You Need to Thrive in Our Remote Environment:
* Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
* 25Mbps Download/10Mbps Upload
* Ping Rate - Less than 100 ms
* A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
* Ability to be on webcam during working hours
$16-18 hourly 7d ago
Remote Patient Transportation Coordinator
Acc Premiere 4.4
Remote or Tulsa, OK job
Are you passionate about delivering exceptional customer service?
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail, customer service, and/or data entry, we want to hear from you!
We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX UT, and WV!
Pay rate $11.50/hour
RESPONSIBILITIES:
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You're helping to solve one of the nation's growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.
Consult with customers to understand their needs and determine the best option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions
WORK ENVIRONMENT AND WORKSPACE:
Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
PREFERRED SKILLS:
Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.
TRAINING:
Product Training
Systems Training
Live Remote Training
Dayshift Training
100% attendance required
SCHEDULE:
8-hour shift
Full-time only
First shift (mornings and afternoons)
Schedules will include a weekend shift
Schedules are assigned in the interview process and will remain as your permanent schedule
BENEFITS:
Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Ready to make a difference? Apply today and join a team that values your skills and contributions!
$11.5 hourly 9d ago
Client Relationship & Scheduling Coordinator (Work From Home)
Expivia Interaction Marketing Group Inc. 3.6
Remote or Erie, PA job
Company: Expivia Marketing
(Initial Training at Expivia's Main Office - Erie, PA)
Employment Type: Full-Time
Why You'll Love This Role
Join a fast-growing, professional organization and enjoy the flexibility of working from home. After completing a mandatory in-person training at Expivia's main office in Erie, PA, you'll transition into a permanent remote role where you'll play a key part in keeping clients connected with their financial advisers.
What You'll Do
Communicate with current clients of financial advisers by phone and email (No cold calling)
Conduct scripted qualifying questions to understand client interest and needs
Schedule, confirm, and manage adviser appointments
Follow up with clients to maintain engagement and a positive experience
Keep adviser calendars organized and accurate
What We're Looking For
High school diploma or GED (required)
Experience in customer service, scheduling, or sales (preferred)
Must successfully pass a criminal background check
Proficient with Microsoft Word & Excel
Excellent communication skills and professional phone presence
Organized, detail-oriented, and able to multitask effectively
Positive attitude and commitment to client satisfaction
Compensation & Growth
Starting Pay: $12.50 - $14.00 per hour (based on experience)
Pay Increase: Eligible for a raise after 90 days
Career Growth: Expivia Marketing promotes from within for management, HR, and client service roles.
Clear Career Path: This position offers the opportunity to grow from Client Relationship & Scheduling Coordinator (Appointment Manager) into an Advisor Support Coordinator role - a higher-paying position with expanded responsibilities.
Why Work With Expivia
This isn't just a scheduling job - it's a key relationship-building role with room to grow. You'll gain valuable experience, enjoy the flexibility of working from home, and be part of a company that prioritizes internal promotion as we expand.
$12.5-14 hourly 60d+ ago
Hyperion Essbase consultant
Ask 4.1
New York, NY job
Must have skill: Strong working experience with Essbase BSO/ASO cubes, MDX scripts for Essbase ASO. PLSQL + good knowledge in UNIX. Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com Qualifications Requirements • Four years minimum providing day-to-day technical support on Hyperion Essbase release 11.1.2.x
• Demonstrable technical knowledge of; ASO and BSO architectural options
• Outline/metadata maintenance
• Essbase configuration
• Essbase Studio
• Troubleshooting and resolution
• Hyperion Financial Reporting
• Experience performing Essbase release upgrade(s)
• Experience managing Oracle Support Requests (SRs)
• Strong, clear, concise communications skill.
Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com
Additional Information
Desirable skills/experience
• Familiarity with IBM Clarity
• Familiarity with Arcplan.
• Experience using Oracle DB/Exadata with Essbase
• Experience with OBIEE
• Experience with Linux
• Autosys scheduling
• .Net
• Java
Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com
$74k-98k yearly est. 1d ago
Extrusion blow moulding technician
Etech Hi 4.2
Cortland, NY job
Job Description
An outstanding, full-time opening has become available in the Ithaca, NY area for an individual with 3+ years' experience as an Extrusion Blow Molding Process Technician with a background in Extrusion Blow Molding Machines. This position would earn a generous base salary and a loaded benefits package including medical benefits, a 401K w/ matching, Short/Long Term Disability, Life insurance, PTO and other outstanding perks.
All candidates MUST have the following experiences to qualify for consideration:
· 3+ years Extrusion Blow Molding experience is PREFERRED
· Experience with BEKUM, Automa, or Rocheleau Machines is PREFERRED
· Perform Machine Setups and Job Changeovers is PREFERRED
· Maintain and Adjust Process Controls is PREFERRED
· Visual and Dimensional Quality Inspections is PREFERRED
· Preventive Maintenance and Basic Troubleshooting is PREFERRED
· Partner with Production and Quality Teams on Continuous Improvement is PREFERED
If interested and QUALIFIED, please send resume in Microsoft Word format to: ******************
Etech Hi, Inc. is an equal opportunity employer/staffing firm and we are committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees and candidates because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
#IND1
$27k-34k yearly est. Easy Apply 20d ago
Remote Call Center Supervisor
Pearl Interactive Network 3.8
Remote or Oklahoma City, OK job
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK.
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements.
Preferred Location: Oklahoma City, OK
Technical Equipment and Remote Office Requirements:
* Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
* Ethernet cable access. Wi-Fi-only connectivity is prohibited.
* Private and secure workspace within your home. Away from noise and distractions.
* Computer equipment, monitor, and headset provided.
Essential Duties and Responsibilities:
* Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
* Perform tasks to ensure service level requirements are met.
* Ensure agents understand and comply with all call center objectives, key performance standards, and policies.
* Answer agent questions regarding best practices or difficult calls.
* Assume leadership responsibility for departmental tasks and call center activities as required.
* Create and deliver employee coaching.
* Provide departmental leadership and works closely with Customer Service Representatives.
* Participate in interviewing and the hiring process.
* Support and enforce call center expectations as well as departmental and corporate policies and procedures.
* Make recommendations to management for disciplinary actions up to termination.
* Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval.
* Communicate pertinent program updates in a timely manner.
* Promote a positive team-oriented and employee participative culture.
* Participate in programs to recognize and reward quality performance.
* Perform other related tasks as assigned.
Education and/or Work Experience Requirements:
* Bachelor's degree or equivalent work experience preferred.
* 6 months of supervisor or leadership experience required.
* Minimum 1-year customer service, leadership and team interaction skills required.
* Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently.
* Use good judgment, ability to make independent decisions and proactively solve problems as required.
* Respond professionally to difficult or tense calls/situations that may arise out of daily duties.
* Organize simultaneous tasks for individual assignments and the workflow of others within the unit.
* Must have PC skills (Microsoft Office) with an emphasis on Excel.
* Ability to interact with all levels of management.
* Demonstrated leadership skills and good interpersonal skills.
* Demonstrated oral and written communication skills.
* Prioritize and complete tasks within established contractual service levels required.
* Proven ability to work as a team member.
* Flexibility and willingness to perform other duties as assigned.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required
Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$24k-28k yearly est. 27d ago
Modern It Administrator
ACC Technical Services 4.4
East Syracuse, NY job
Job DescriptionDescription:
We are seeking a talented Modern IT administrator who is a team player and looking for an opportunity to learn and grow. The ideal candidate for this position will have strong endpoint support experience, MS Office skills, moderate Cloud Technology knowledge, strong interpersonal skills, and moderate network skills.
This is a full-time position. The successful candidate will be working on a diverse set of service tickets and projects. They will be focused on our clients' workstations, cloud environment, file servers, and networking equipment performing typical systems administrator support tasks. The ideal candidate will also provide technical assistance to computer system users as well as answer questions or resolve computer problems for clients in person, via telephone, or from a remote location. They will provide assistance concerning the use of computer daily activities and software, including printing, installation, word processing, email, and operating systems and cloud services. Onsite and remote support are both part of this position. It is expected that this candidate will progress into a senior IT administrator position working on high-end projects as well as maintaining those environments. Along with increased ability and responsibility will come increased compensation.
ESSENTIAL DUTIES MAY INCLUDE:
Within the first 45 days and ongoing:
Learn ACC's mission, core values, policies, services and meet internal team members learning how their role interacts with each department.
Learn and become comfortable with the technologies & tools utilized with clients including the Microsoft Platform, M365 security, Microsoft Intune, Entra ID (Active Directory), Azure network, Azure architecture, etc.
Within 1 week, start working on client environments and learn how to best utilize our current tools, procedures and familiarize yourself with ACC's processes and procedures.
Build relationships and trust with clients by asking questions, stepping in to resolve an unrelated issue and valuing the individuals.
Success in this position will be measured in the following areas:
You do the right thing even if it is hard. You are ethical and go above and beyond to do the right thing by your teammates, clients, and external partners.
You are security oriented
You listen. You provide clients with fast, professional, and effective technical support by actively engaging and listening to their needs.
Mistakes will be made. We expect it. However, it is most important to us that you own it, learn from it, and become better.
You proactively communicate with clients, internal team members, management, and third-party resources.
You value continuous refinement and are a lifelong learner. You keep up to date with industry trends.
You earn certifications at the rate of 2 per year or more. We pay for training materials and the cost of the exam.
Open-Mindedness and a willingness to learn modern technologies and concepts.
Requirements:
2+ years demonstrated experience working with the Microsoft Platform at an intermediate level?required.
MS-900 or AZ-900 certification?a plus
Understanding of cyber security measures, such as multi-factor authentication, Cloud App security, end point protections, Azure Active Directory and other remote management tools?preferred
Strong understanding of network fundamentals (routing, wired and wireless network) required
Strong understanding of SMTP, DNS, DHCP and TCP/IP protocols
Demonstrate attempts at independent continuing education (certifications, home network, pc build, etc.)
$56k-76k yearly est. 7d ago
Diesel Mechanic
Etech Hi 4.2
Rochester, NY job
Job Description
An outstanding full-time opening has become available for a Diesel Mechanic in the Rochester, NY area. This opportunity is ideal for a technician with a CDL background, who is familiar with
truck engines, drive trains, and electrical components
, and has performed both
customer and warranty repairs
on
diesel vehicles
. This position earns a lucrative base salary and benefits including profit sharing of up to 8%, a 401K plan, PTO, health insurance, and other outstanding perks.
Responsibilities
· Troubleshoot, repair, rebuild and/or test Heavy Diesel vehicles
· Communicate directly with customers / drivers to resolve issues and plan repairs
· Determine parts required for repairs
· Keep accurate records related to repairs, rebuilds, and testing of truck fleets
· Performs preventative maintenance on equipment
All candidates MUST have the following experiences to qualify for consideration:
3+ years of Heavy Truck / Diesel Maintenance experience is PREFERRED.
CDL background is PREFERRED.
Familiarity working on vehicles Class 6-8 is a MUST.
DTNA Certification(s) are REQUIRED.
If interested and QUALIFIED, please send resume in Microsoft Word format to: ********************
#IND1
$52k-67k yearly est. Easy Apply 7d ago
BCT Reservationist- Full Time
Inktel Careers 4.1
Remote or Fort Lauderdale, FL job
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!
Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
BILINGUAL (English & can SPEAK SPANISH)
Responsibilities:
Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while exceeding customer expectations.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.
Details:
Start Date: September 15, 2025
Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
Production Schedules available:
Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week)
Pay: $15.87/hr
Must be Bilingual (English & Speak Spanish)
$15.9 hourly 60d+ ago
Software Engineer
Ask 4.1
Jericho, NY job
Code and debug application code for complex systems or large projects. Needs good communication skills, needs to work from verbal instruction as well as documented requirements. Convert user requirements to a programming specification. *Required* Oracle skills in SPL, PLSQL and Oracle Reports. Oracle Forms a plus.
Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
Qualifications
Custom Oracle application 11g database and Web logic application server
Shift hours: Office hours are 9 to 5, for 40 hours they will need to work early or late. Some work may be at night from home.
Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
Additional Information
Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
$90k-119k yearly est. 1d ago
Aveva Solution Architect
Synergy Solutions 4.3
Remote or Los Angeles, CA job
Aveva Solution Architect / Hands-On Aveva Product Development
Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined
Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment.
Why You'll Love This Role:
Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices.
Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions.
Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software.
Key Responsibilities:
Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices.
Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions.
Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability.
Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects.
Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement.
Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders.
What We're Looking For:
Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization.
Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization.
Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels.
Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence.
Certification: Aveva software certifications are a plus.
Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined).
Why Join Us?
Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation.
Collaborate with Experts: Work with a talented team dedicated to excellence and growth.
Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones.
Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!
$122k-168k yearly est. 60d+ ago
Uninsured Motorist Collector (English or Spanish Bilingual)
Afni 4.1
Remote or Texas job
We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500!
The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.
Essential Functions and Responsibilities:
Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
Prepare, review, and document case files while maintaining accurate records in client systems.
Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.
$18 hourly 11h ago
Forensic Case Manager-Fond du Lac Area
ACC Community Connections 4.4
Remote or Barnes, WI job
Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."
ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin.
The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.
The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others.
This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes.
The Forensic Case Manager position offers:
The ability to self schedule and flex work schedules to accommodate personal time.
Strong supervisors and team members willing to support each other.
Very team oriented approach to case management.
Working from home.
Job Purpose
This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.
Job Responsibilities
The primary duties and responsibilities are as follows:
Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc.
Along with other team members, manage crisis situations with appropriate interventions.
Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes.
Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
Testify in court; being professional in appearance and thoroughly prepared.
Comply with all company and DHS quality standards and time frames for all documents and communications.
Be very familiar with community resources and seek further development based on client and agency needs.
Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
Work as a team player with peers and client teams.
Other duties identified and assigned.
Qualifications
Education/Experience:
Bachelor's degree in Human Services or Related Field.
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier.
Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable.
Knowledge, Skills, and Abilities:
Excellent creative and conceptual thinking abilities
Strong people skills
Strong communication skills, both verbal and written
Advanced organizational skills with the ability to handle multiple assignments
Professional Competencies
A foundational understanding of Wisconsin State Statute 971.
Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
Ability to collect, organize, and utilize data for program improvement purposes.
Agency Competencies
TRAUMA INFORMED CARE COMPETENCIES
Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another.
Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.
WORKPLACE COMPETENCIES
Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.
Work Environment
The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance.
The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle.
Direct Reports
There are no staff that directly report to this position.
There are no staff that directly report to this position.
We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call text or email Alyssa at ************ ****************** for further details.
Starting wage is $26/hr. with potential for increase based upon education and/or experience.
$26 hourly Easy Apply 60d+ ago
Contract Performance Marketing Expert Media Buyer (Facebook)
Ask 4.1
Remote job
About Ask Media Group: Ask Media Group is powered by energetic, data-driven marketers. We're building our next-generation Marketing Automation Platform to acquire ROI-positive traffic at scale. We're looking for an experienced Performance Marketing Media Buyer to join this cutting-edge team. This is a unique hybrid role: you'll apply deep expertise in paid content marketing while directly influencing the automation, testing, and optimization logic of our platform.
What You'll Do
You'll be a pivotal member of our team, managing large-scale performance marketing campaigns and serving as a vital bridge between marketing operations and our engineering/data science teams.
Hands-On Media Buying: Manage and scale performance marketing campaigns across Facebook, with a strong focus on paid content strategies (e.g., advertorials, content arbitrage, native-style funnels). Prior work in media buying for aggregator or content-style sites (e.g., native, arbitrage, quiz/lead funnels) a big plus.
Drive Automation Strategy: Act as the primary subject matter expert for our engineering and data science teams. You'll proactively shape the development of our in-house marketing automation tools, translating complex media buying needs into clear technical requirements.
Influence Platform Development: Partner closely with product and data science to inform platform features around campaign setup, optimization, targeting, and reporting. You'll identify high-leverage campaign patterns for automation and provide critical feedback on new features and algorithms from a media buyer's perspective.
Data-Driven Optimization: Share performance insights to refine bidding logic, creative selection, and budget allocation models. Conduct rigorous A/B tests on creatives, copy, and targeting strategies, directly helping to validate automation outputs through real-world campaign testing.
Understanding of tracking/tagging, pixel implementation, and conversion event setup.
Global Expansion: Drive performance in various markets and languages, ensuring our automated solutions are scalable globally.
Reporting & Accountability: Monitor daily campaign performance, identify trends, diagnose issues, and quickly propose fixes. You'll be accountable for performance, demonstrating high ownership of spend.
What You'll Bring
5+ years of hands-on media buying experience with a strong track record in paid content marketing (e.g., content arbitrage, lead gen, Driving to RSoC landing pages).
Proven expertise managing and optimizing large-scale campaigns on Facebook Ads
Demonstrated experience collaborating directly with engineering, product, or data science teams to inform and improve automation, tooling, or workflow systems.
Strong understanding of performance metrics (e.g., CPC, CTR, RPM, ROAS, CPA, LTV) and how to drive them at scale.
Ability to translate complex media buying know-how into scalable logic for automation (e.g., audience segmentation, rules-based bidding, dynamic creative testing).
Excellent communication skills and comfort working cross-functionally in a fast-paced, experimental environment.
Strong data instincts: you can identify trends, diagnose issues, and propose fixes quickly.
Company Culture
As an organization, we value transparency, collaboration, learning, and collegiality. People are passionate about learning and doing our best. Sometimes we fail, but we learn from these failures. All the while, we believe that maintaining work-life balance and having fun is the key to our success.
Salary & Benefits
The salary range for this position is $84,000- $100,000 USD annually. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Ask Media Group's total compensation package for employees.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Zippia gives an in-depth look into the details of GCS, including salaries, political affiliations, employee data, and more, in order to inform job seekers about GCS. The employee data is based on information from people who have self-reported their past or current employments at GCS. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by GCS. The data presented on this page does not represent the view of GCS and its employees or that of Zippia.
GCS may also be known as or be related to GCS, Global Contact Services, Global Contact Services (GCS), Global Contact Services LLC and Global Contact Services, LLC.