Customer Care Associate - Remote
Global Contact Services job in New York or remote
Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.
Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.
Remote Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.
The positions are primarily remote - there may be times when you are required to report to the office
Two weeks of ON-SITE training are required for all new employees .
Qualifications include:
Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility
Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or mac OS operating system. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
Must be willing to allow GCS to load free anti-virus software on your personal computer.
Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee.
GCS provides a headset for you to use and cybersecurity during your paid training period
Paid Training classes are being filled now. Apply today.
Auto-ApplyForensic Case Manager- Fox Valley Region
Remote or Appleton, WI job
Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."
ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin.
The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.
The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others.
This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes.
The Forensic Case Manager position offers:
The ability to self schedule and flex work schedules to accommodate personal time.
Strong supervisors and team members willing to support each other.
Very team oriented approach to case management.
Working from home.
Job Purpose
This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.
Job Responsibilities
The primary duties and responsibilities are as follows:
Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc.
Along with other team members, manage crisis situations with appropriate interventions.
Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes.
Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
Testify in court; being professional in appearance and thoroughly prepared.
Comply with all company and DHS quality standards and time frames for all documents and communications.
Be very familiar with community resources and seek further development based on client and agency needs.
Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
Work as a team player with peers and client teams.
Other duties identified and assigned.
Qualifications
Education/Experience:
Bachelor's degree in Human Services or Related Field.
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier.
Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable.
Knowledge, Skills, and Abilities:
Excellent creative and conceptual thinking abilities
Strong people skills
Strong communication skills, both verbal and written
Advanced organizational skills with the ability to handle multiple assignments
Professional Competencies
A foundational understanding of Wisconsin State Statute 971.
Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
Ability to collect, organize, and utilize data for program improvement purposes.
Agency Competencies
TRAUMA INFORMED CARE COMPETENCIES
Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another.
Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.
WORKPLACE COMPETENCIES
Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.
Work Environment
The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance.
The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle.
Direct Reports
There are no staff that directly report to this position.
There are no staff that directly report to this position.
We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call, text or email Alyssa at ************ ****************** for further details.
Starting wage is $26/hr. with potential for increase based upon education and/or experience.
Easy ApplyContract Performance Marketing Expert Media Buyer (SEM)
Remote job
About Ask Media Group: Ask Media Group is powered by energetic, data-driven marketers. We're looking for an experienced Performance Marketing Media Buyer specializing in paid search to join this cutting-edge team to acquire ROI-positive traffic at scale. You'll apply deep expertise in paid search marketing to manage diverse keyword portfolios that drive significant traffic and revenue for the company.
What You'll Do
You'll be a pivotal member of our team, managing large-scale performance marketing campaigns and responsible for driving meaningful performance for the company.
Hands-On Media Buying: build, manage, and scale performance marketing campaigns across Google Ads and Microsoft Advertising, with a strong focus on paid search strategies (e.g., search arbitrage). Prior work in media buying for search aggregator or content-style sites (e.g., native, arbitrage) a big plus.
Manage High-Volume Accounts: high spend ($1M+/month) portfolios composed of tens of millions of keywords across different categories and subjects
Data-Driven Optimization: share performance insights to refine bidding logic, creative selection, and other optimization techniques. Conduct rigorous A/B tests on creative, targeting strategies, etc., directly helping to develop repeatable best practices
Reporting & Accountability: monitor daily campaign performance, identify trends, diagnose issues, and quickly propose fixes. You'll be accountable for performance, demonstrating high ownership of spend
Influence Platform Development: partner closely with product and data science to inform platform features around campaign setup, optimization, targeting, and reporting. You'll identify high-leverage campaign patterns for automation and provide critical feedback on new features and algorithms from a media buyer's perspective
What You'll Bring
5+ years of hands-on media buying experience with a strong track record in paid search marketing. Experience with performance marketing (e.g. search arbitrage, lead gen, and/or driving to search landing pages) preferred
Proven expertise managing and optimizing large-scale campaigns on Google Ads and Microsoft Advertising. Experience with large budgets and/or large keyword sets preferred
Expert understanding of Google Ads and/or Microsoft Advertising including deep knowledge of automated bidding strategies, ad types, platform settings, and optimization techniques
Strong analytical skills and data instincts: you can identify trends, diagnose issues, and propose fixes quickly.
Experience making informed decisions through A/B testing, analysis, reporting, and dashboards
Strong understanding of performance metrics (e.g., CPC, CTR, RPM, ROAS, CPA) and how to drive them at scale.
Technical knowledge including strong Excel skills. Experience with with SQL and BI/Analytics tools preferred
Ability to work independently as well as in a collaborative team setting, with strong problem-solving and time-management skills. Experience collaborating directly with engineering, product, or data science teams to improve efficiency, tooling, or workflow systems
Excellent communication skills and comfort working cross-functionally in a fast-paced, experimental environment while maintaining attention to detail
Bachelor's degree or relevant work experience required.
Company Culture
As an organization, we value transparency, collaboration, learning, and collegiality. People are passionate about learning and doing our best. Sometimes we fail, but we learn from these failures. All the while, we believe that maintaining work-life balance and having fun is the key to our success.
Salary & Benefits
The salary range for this position is $80,000- $120,000 USD annually. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Ask Media Group's total compensation package for employees.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyHyperion Essbase consultant
New York, NY job
Must have skill: Strong working experience with Essbase BSO/ASO cubes, MDX scripts for Essbase ASO. PLSQL + good knowledge in UNIX. Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com Qualifications Requirements • Four years minimum providing day-to-day technical support on Hyperion Essbase release 11.1.2.x
• Demonstrable technical knowledge of; ASO and BSO architectural options
• Outline/metadata maintenance
• Essbase configuration
• Essbase Studio
• Troubleshooting and resolution
• Hyperion Financial Reporting
• Experience performing Essbase release upgrade(s)
• Experience managing Oracle Support Requests (SRs)
• Strong, clear, concise communications skill.
Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com
Additional Information
Desirable skills/experience
• Familiarity with IBM Clarity
• Familiarity with Arcplan.
• Experience using Oracle DB/Exadata with Essbase
• Experience with OBIEE
• Experience with Linux
• Autosys scheduling
• .Net
• Java
Interested candidates can reach me at ************ or can mail me on leo.taylor@amititech. com
Mobile App Head of Growth & Monetization (Remote
Remote or Los Angeles, CA job
Seek a new challenge in an autonomous position where your strategic thinking directly drives measurable results. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to shape our growth and monetization strategies, increasing revenue, engagement, and retention while helping Arise continue changing lives. If you thrive on setting ambitious goals, executing them independently, and documenting clear, data-driven outcomes, this role is built for you.
Tasks
Take full responsibility for growth and monetization initiatives, from strategy to execution.
Develop scalable acquisition, activation, retention, and upsell campaigns.
Set clear, measurable goals for all campaigns and monitor ROI, KPIs, and performance.
Optimize campaigns, pricing strategies, and user journeys based on analytics and insights.
Ensure consistent execution across marketing channels - from strategy to messaging and delivery.
Analyze user behavior, market trends, and competitor strategies to uncover opportunities.
Lead process improvements to make growth operations efficient, repeatable, and data-driven.
Collaborate with product, marketing, and design teams to implement high-impact features.
Build, mentor, and scale a team as initiatives grow.
Document strategies, campaigns, and outcomes clearly to ensure transparency and alignment.
We're looking for someone with:
Proven experience in growth, monetization, or as a CMO/marketing lead.
At least 4 years in a comparable business environment (app experience and performance marketing a plus).
Strong analytical skills in pricing, conversion optimization, and ROI-focused campaign management.
Experience planning, executing, and optimizing multi-channel marketing campaigns.
We're a great match if you:
Thrive on measurable results and clear KPIs.
Prefer autonomous work and taking ownership of outcomes.
Excel at implementing growth strategies with precision and foresight.
Enjoy prioritizing actions that maximize impact.
Can create order out of complexity and define processes where needed.
Prefer action over bureaucracy - meetings that should have been emails are your enemy.
Communicate effectively in English (German or Russian a plus).
Benefits
Full ownership of growth initiatives with direct, measurable impact.
Challenging, high-responsibility role with creative freedom.
Flat hierarchies and close collaboration with the CEO.
Permanent remote work with flexible scheduling.
Exciting tasks, steep learning curves, and the ability to shape the future of Arise.
Competitive compensation and paid annual leave.
Get in touch!
Send us:
Your CV
An informal cover letter detailing how you will drive measurable growth and monetization
We're looking for someone who thrives on results, clarity, and action - and we can't wait to work with you.
Bernhard and Team
Remote Insurance Representative
Remote or Austin, TX job
Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
* Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
* Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
* Sales experience: Minimum 6 months in a sales role
* Work at Home: A minimum of 6 months of work-at-home experience is required.
* Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training.
* Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
* Previous Work at Home experience preferred
* Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
What You Need to Thrive in Our Remote Environment:
* Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
* 25Mbps Download/10Mbps Upload
* Ping Rate - Less than 100 ms
* A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
* Ability to be on webcam during working hours
Client Relationship & Scheduling Coordinator (Work From Home)
Remote or Erie, PA job
Company: Expivia Marketing
(Initial Training at Expivia's Main Office - Erie, PA)
Employment Type: Full-Time
Why You'll Love This Role
Join a fast-growing, professional organization and enjoy the flexibility of working from home. After completing a mandatory in-person training at Expivia's main office in Erie, PA, you'll transition into a permanent remote role where you'll play a key part in keeping clients connected with their financial advisers.
What You'll Do
Communicate with current clients of financial advisers by phone and email (No cold calling)
Conduct scripted qualifying questions to understand client interest and needs
Schedule, confirm, and manage adviser appointments
Follow up with clients to maintain engagement and a positive experience
Keep adviser calendars organized and accurate
What We're Looking For
High school diploma or GED (required)
Experience in customer service, scheduling, or sales (preferred)
Must successfully pass a criminal background check
Proficient with Microsoft Word & Excel
Excellent communication skills and professional phone presence
Organized, detail-oriented, and able to multitask effectively
Positive attitude and commitment to client satisfaction
Compensation & Growth
Starting Pay: $12.50 - $14.00 per hour (based on experience)
Pay Increase: Eligible for a raise after 90 days
Career Growth: Expivia Marketing promotes from within for management, HR, and client service roles.
Clear Career Path: This position offers the opportunity to grow from Client Relationship & Scheduling Coordinator (Appointment Manager) into an Advisor Support Coordinator role - a higher-paying position with expanded responsibilities.
Why Work With Expivia
This isn't just a scheduling job - it's a key relationship-building role with room to grow. You'll gain valuable experience, enjoy the flexibility of working from home, and be part of a company that prioritizes internal promotion as we expand.
Trailer Tech & Service Tech (Diesel Truck)
Batavia, NY job
Job Description
Trailer Tech & Service Tech - Alexander, NY
An outstanding full-time day-shift opening has become available for both a Trailer Tech & Service Technician working on heavy diesel trucks and trailers in the Alexander, NY area. Manufacturer and in-house training programs are available to help you grow your skills. Competitive pay and benefits include 401K, PTO, health insurance, profit sharing up to 8%, and other perks.
Trailer Technicians focus on trailer repairs including welding, fabrication, axles, brakes, and trailer electrical systems. Candidates with these skills may also assist with general truck work in the future.
Service Technicians focus on general truck maintenance, diesel engine diagnostics, inspections, and preventative maintenance.
Responsibilities (depending on role)
Troubleshoot, repair, and maintain heavy diesel trucks and trailers
Perform welding and fabrication for trailer repairs (Trailer Tech only)
Conduct inspections and preventative maintenance tasks (Service Tech focus)
Identify and order parts, document all work, and communicate with parts department and service foreman
Requirements
2+ years of experience in trailer or heavy diesel truck maintenance (depending on role)
Welding/fabrication skills required for Trailer Technician
Ability to lift up to 120 lbs and perform physically demanding work
CDL background preferred
Familiarity working on vehicles Class 6-8 is a MUST
Etech Hi, Inc. is an equal opportunity employer/staffing firm and we are committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees and candidates because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
#IND1
CC&B Software Developer
Remote or Philadelphia, PA job
We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications.
You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you
Responsibilities
Contribute in all phases of the development lifecycle
Write well designed, testable, efficient code
Ensure designs are in compliance with specifications
Prepare and produce releases of software components
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements
BS/MS degree in Computer Science, Engineering or a related subject
Proven hands-on Software Development experience with the Oracle CC&B solution
Proven working experience in Java development
Hands on experience in designing and developing applications using Java EE platforms
Object Oriented analysis and design using common design patterns.
Experience using Database technology
Experience developing interfaces and tools to the Oracle Database solution
Experience with test-driven development
This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.
Remote Call Center Supervisor
Remote or Oklahoma City, OK job
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK.
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements.
Preferred Location: Oklahoma City, OK
Technical Equipment and Remote Office Requirements:
* Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
* Ethernet cable access. Wi-Fi-only connectivity is prohibited.
* Private and secure workspace within your home. Away from noise and distractions.
* Computer equipment, monitor, and headset provided.
Essential Duties and Responsibilities:
* Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
* Perform tasks to ensure service level requirements are met.
* Ensure agents understand and comply with all call center objectives, key performance standards, and policies.
* Answer agent questions regarding best practices or difficult calls.
* Assume leadership responsibility for departmental tasks and call center activities as required.
* Create and deliver employee coaching.
* Provide departmental leadership and works closely with Customer Service Representatives.
* Participate in interviewing and the hiring process.
* Support and enforce call center expectations as well as departmental and corporate policies and procedures.
* Make recommendations to management for disciplinary actions up to termination.
* Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval.
* Communicate pertinent program updates in a timely manner.
* Promote a positive team-oriented and employee participative culture.
* Participate in programs to recognize and reward quality performance.
* Perform other related tasks as assigned.
Education and/or Work Experience Requirements:
* Bachelor's degree or equivalent work experience preferred.
* 6 months of supervisor or leadership experience required.
* Minimum 1-year customer service, leadership and team interaction skills required.
* Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently.
* Use good judgment, ability to make independent decisions and proactively solve problems as required.
* Respond professionally to difficult or tense calls/situations that may arise out of daily duties.
* Organize simultaneous tasks for individual assignments and the workflow of others within the unit.
* Must have PC skills (Microsoft Office) with an emphasis on Excel.
* Ability to interact with all levels of management.
* Demonstrated leadership skills and good interpersonal skills.
* Demonstrated oral and written communication skills.
* Prioritize and complete tasks within established contractual service levels required.
* Proven ability to work as a team member.
* Flexibility and willingness to perform other duties as assigned.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required
Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Aveva Solution Architect
Remote or Los Angeles, CA job
Aveva Solution Architect / Hands-On Aveva Product Development
Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined
Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment.
Why You'll Love This Role:
Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices.
Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions.
Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software.
Key Responsibilities:
Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices.
Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions.
Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability.
Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects.
Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement.
Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders.
What We're Looking For:
Education: Bachelor's degree in Computer Science, Engineering, or a related field.
Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization.
Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization.
Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels.
Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence.
Certification: Aveva software certifications are a plus.
Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined).
Why Join Us?
Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation.
Collaborate with Experts: Work with a talented team dedicated to excellence and growth.
Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones.
Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!
Electricity & Utilities Customer Service Representative
Remote or Lubbock, TX job
Job Title: Electricity & Utilities Customer Service Representative
Company: Call Center Haven
About Us:
Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions.
Job Summary:
As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success.
Key Responsibilities:
Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking.
Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives.
Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services.
Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company.
Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed.
Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management.
Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery.
Qualifications:
Experience: Proven track record in sales or customer service
Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers.
Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions.
Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment.
Tools: Proficiency in CRM software
What We Offer:
Competitive Salary: Commissions-only salary with performance-based incentives and bonuses.
Flexibility: Remote work arrangement
Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins.
How to Apply:
If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume
Working Place: Lubbock, Texas, United States
Uninsured Motorist Collector (English or Spanish Bilingual)
Remote or Austin, TX job
We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.
Essential Functions and Responsibilities:
* Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
* Prepare, review, and document case files while maintaining accurate records in client systems.
* Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
* Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
* Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
* Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.
Minimum Job Requirements:
* High school diploma or GED required.
* 1-3 years of collections experience preferred.
* American Collectors Association (ACA) certification preferred.
* Formal training in insurance claims and claims law preferred,
* Proficiency with Microsoft Office, computers and related applications.
* Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions.
* Must be recovery oriented and focused on meeting goals and objectives while acting with integrity.
* Possess exemplary oral and written communication skills.
* Possess excellent organizational and time-management skills with the ability to work independently.
* Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts.
* Demonstrated reasoning and problem-solving abilities
* Ability to adhere to call flow outline and follow requirements specified by clients
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you're part of our family.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Forensic Case Manager-Fond du Lac Area
Remote or Barnes, WI job
Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."
ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin.
The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.
The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others.
This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes.
The Forensic Case Manager position offers:
The ability to self schedule and flex work schedules to accommodate personal time.
Strong supervisors and team members willing to support each other.
Very team oriented approach to case management.
Working from home.
Job Purpose
This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.
Job Responsibilities
The primary duties and responsibilities are as follows:
Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc.
Along with other team members, manage crisis situations with appropriate interventions.
Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes.
Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
Testify in court; being professional in appearance and thoroughly prepared.
Comply with all company and DHS quality standards and time frames for all documents and communications.
Be very familiar with community resources and seek further development based on client and agency needs.
Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
Work as a team player with peers and client teams.
Other duties identified and assigned.
Qualifications
Education/Experience:
Bachelor's degree in Human Services or Related Field.
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier.
Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable.
Knowledge, Skills, and Abilities:
Excellent creative and conceptual thinking abilities
Strong people skills
Strong communication skills, both verbal and written
Advanced organizational skills with the ability to handle multiple assignments
Professional Competencies
A foundational understanding of Wisconsin State Statute 971.
Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
Ability to collect, organize, and utilize data for program improvement purposes.
Agency Competencies
TRAUMA INFORMED CARE COMPETENCIES
Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another.
Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.
WORKPLACE COMPETENCIES
Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.
Work Environment
The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance.
The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle.
Direct Reports
There are no staff that directly report to this position.
There are no staff that directly report to this position.
We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call text or email Alyssa at ************ ****************** for further details.
Starting wage is $26/hr. with potential for increase based upon education and/or experience.
Easy ApplyContract Performance Marketing Expert Media Buyer (Facebook)
Remote job
About Ask Media Group: Ask Media Group is powered by energetic, data-driven marketers. We're building our next-generation Marketing Automation Platform to acquire ROI-positive traffic at scale. We're looking for an experienced Performance Marketing Media Buyer to join this cutting-edge team. This is a unique hybrid role: you'll apply deep expertise in paid content marketing while directly influencing the automation, testing, and optimization logic of our platform.
What You'll Do
You'll be a pivotal member of our team, managing large-scale performance marketing campaigns and serving as a vital bridge between marketing operations and our engineering/data science teams.
Hands-On Media Buying: Manage and scale performance marketing campaigns across Facebook, with a strong focus on paid content strategies (e.g., advertorials, content arbitrage, native-style funnels). Prior work in media buying for aggregator or content-style sites (e.g., native, arbitrage, quiz/lead funnels) a big plus.
Drive Automation Strategy: Act as the primary subject matter expert for our engineering and data science teams. You'll proactively shape the development of our in-house marketing automation tools, translating complex media buying needs into clear technical requirements.
Influence Platform Development: Partner closely with product and data science to inform platform features around campaign setup, optimization, targeting, and reporting. You'll identify high-leverage campaign patterns for automation and provide critical feedback on new features and algorithms from a media buyer's perspective.
Data-Driven Optimization: Share performance insights to refine bidding logic, creative selection, and budget allocation models. Conduct rigorous A/B tests on creatives, copy, and targeting strategies, directly helping to validate automation outputs through real-world campaign testing.
Understanding of tracking/tagging, pixel implementation, and conversion event setup.
Global Expansion: Drive performance in various markets and languages, ensuring our automated solutions are scalable globally.
Reporting & Accountability: Monitor daily campaign performance, identify trends, diagnose issues, and quickly propose fixes. You'll be accountable for performance, demonstrating high ownership of spend.
What You'll Bring
5+ years of hands-on media buying experience with a strong track record in paid content marketing (e.g., content arbitrage, lead gen, Driving to RSoC landing pages).
Proven expertise managing and optimizing large-scale campaigns on Facebook Ads
Demonstrated experience collaborating directly with engineering, product, or data science teams to inform and improve automation, tooling, or workflow systems.
Strong understanding of performance metrics (e.g., CPC, CTR, RPM, ROAS, CPA, LTV) and how to drive them at scale.
Ability to translate complex media buying know-how into scalable logic for automation (e.g., audience segmentation, rules-based bidding, dynamic creative testing).
Excellent communication skills and comfort working cross-functionally in a fast-paced, experimental environment.
Strong data instincts: you can identify trends, diagnose issues, and propose fixes quickly.
Company Culture
As an organization, we value transparency, collaboration, learning, and collegiality. People are passionate about learning and doing our best. Sometimes we fail, but we learn from these failures. All the while, we believe that maintaining work-life balance and having fun is the key to our success.
Salary & Benefits
The salary range for this position is $84,000- $100,000 USD annually. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Ask Media Group's total compensation package for employees.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyBCT Reservationist- Full Time
Remote or Fort Lauderdale, FL job
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
* Proven track record of ALL of the following STRIVE values:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
* Strong desire to be helpful and take ownership to resolve customer situations
* Empathetic and active listening
* Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demeanor, put together
* Dependable and consistent, history of good attendance
* Naturally curious with an aptitude for learning and understanding quickly
* Ability to multitask by reading, typing, and navigating through applications while speaking with customers
* Prior customer service/troubleshooting experience preferred
* BILINGUAL (English & can SPEAK SPANISH)
Responsibilities:
* Communicate with customers in a proactive and professional manner.
* Respond to questions and provide information while exceeding customer expectations.
* De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
* Identify root cause of inquiries by asking probing questions to determine the best solution.
* Maintain required product knowledge to deliver best in class service.
Details:
* Start Date: February 24, 2025
* Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
* Production Schedules available:
* Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week)
* Pay: $15.87/hr
* Must be Bilingual (English & Speak Spanish)
Software Engineer II
Jericho, NY job
• Code and debug application code for complex systems or large projects • Needs good communication skills, needs to work from verbal instruction as well as documented requirements • Convert user requirements to a programming specification Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
Qualifications
Required
• Oracle skills in SPL, PLSQL and Oracle Reports
• Oracle Forms a plus
Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
Additional Information
What does your group support:
Custom Oracle application 11g database and Web logic application server
Interested candidates can reach me at ************** or can mail me at xavierk@askstaffing. com
Remote Call Center Supervisor
Remote job
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK.
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements.
Preferred Location: Oklahoma City, OK
Technical Equipment and Remote Office Requirements:
* Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
* Ethernet cable access. Wi-Fi-only connectivity is prohibited.
* Private and secure workspace within your home. Away from noise and distractions.
* Computer equipment, monitor, and headset provided.
Essential Duties and Responsibilities:
* Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
* Perform tasks to ensure service level requirements are met.
* Ensure agents understand and comply with all call center objectives, key performance standards, and policies.
* Answer agent questions regarding best practices or difficult calls.
* Assume leadership responsibility for departmental tasks and call center activities as required.
* Create and deliver employee coaching.
* Provide departmental leadership and works closely with Customer Service Representatives.
* Participate in interviewing and the hiring process.
* Support and enforce call center expectations as well as departmental and corporate policies and procedures.
* Make recommendations to management for disciplinary actions up to termination.
* Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval.
* Communicate pertinent program updates in a timely manner.
* Promote a positive team-oriented and employee participative culture.
* Participate in programs to recognize and reward quality performance.
* Perform other related tasks as assigned.
Education and/or Work Experience Requirements:
* Bachelor's degree or equivalent work experience preferred.
* 6 months of supervisor or leadership experience required.
* Minimum 1-year customer service, leadership and team interaction skills required.
* Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently.
* Use good judgment, ability to make independent decisions and proactively solve problems as required.
* Respond professionally to difficult or tense calls/situations that may arise out of daily duties.
* Organize simultaneous tasks for individual assignments and the workflow of others within the unit.
* Must have PC skills (Microsoft Office) with an emphasis on Excel.
* Ability to interact with all levels of management.
* Demonstrated leadership skills and good interpersonal skills.
* Demonstrated oral and written communication skills.
* Prioritize and complete tasks within established contractual service levels required.
* Proven ability to work as a team member.
* Flexibility and willingness to perform other duties as assigned.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required
Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Uninsured Motorist Collector (English or Spanish Bilingual)
Remote or Texas job
We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500!
The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.
Essential Functions and Responsibilities:
Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
Prepare, review, and document case files while maintaining accurate records in client systems.
Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.
CC&B Software Developer- Remote
Remote or Philadelphia, PA job
Job Description
We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications.
You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you
Responsibilities
Contribute in all phases of the development lifecycle
Write well designed, testable, efficient code
Ensure designs are in compliance with specifications
Prepare and produce releases of software components
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements
BS/MS degree in Computer Science, Engineering or a related subject
Proven hands-on Software Development experience with the Oracle CC&B solution
Proven working experience in Java development
Hands on experience in designing and developing applications using Java EE platforms
Object Oriented analysis and design using common design patterns.
Experience using Database technology
Experience developing interfaces and tools to the Oracle Database solution
Experience with test-driven development
This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.