Global manager vs senior operations manager

Differences between global manager and senior operations manager duties and responsibilities

Global manager example responsibilities.

• Manage five credit analysts and five documentation administrators, processing $275MM of annual volume and managing a $750MM portfolio.
• Spearhead and manage the user community program for the marketing cloud.
• Lead and manage a team of 9 in completing FDA validation documentation of the ERP system.
• Lead departmental implementation of PeopleSoft CRM for tracking trouble tickets, escalations, customer data, and resolutions.
• Coordinate speaker training and development programs, facilitate executive coaching sessions and manage logistics for speaker preparation.
• Develop packaging solution using six sigma to eliminate over $520k in annual handling damage and customer returns.
Show more

Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
Show more