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The differences between global managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a global manager, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $105,797 average annual salary of a global manager.
The top three skills for a global manager include project management, oversight and customer service. The most important skills for a senior service manager are project management, client relationships, and business development.
| Global Manager | Senior Service Manager | |
| Yearly salary | $105,797 | $129,065 |
| Hourly rate | $50.86 | $62.05 |
| Growth rate | 10% | 16% |
| Number of jobs | 178,621 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Average age | 39 | 47 |
| Years of experience | 10 | 8 |
A global manager is responsible for managing the company's operations and projects across the global market, as well as developing marketing campaigns and promotional strategies to increase brand awareness, attract potential clients, and increase revenues and the company's profitability. They also monitor the distribution process and product development, coordinating with other teams for campaign methods, and analyzing current market trends to identify business opportunities that would meet consumer demands and public interests. A global manager handles the budget for international promotion, allocating adequate resources and materials to ensure smooth operations.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Global managers and senior service managers have different pay scales, as shown below.
| Global Manager | Senior Service Manager | |
| Average salary | $105,797 | $129,065 |
| Salary range | Between $74,000 And $150,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Nevada | California |
| Best paying company | McKinsey & Company Inc | NVIDIA |
| Best paying industry | Pharmaceutical | Professional |
There are a few differences between a global manager and a senior service manager in terms of educational background:
| Global Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Georgia | Carnegie Mellon University |
Here are the differences between global managers' and senior service managers' demographics:
| Global Manager | Senior Service Manager | |
| Average age | 39 | 47 |
| Gender ratio | Male, 65.4% Female, 34.6% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |