Global manager job description

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course. We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations. Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company. We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsibilities
Responsible for Processes in Fluid Analysis Develops formulas, processes and methods for solutions of technical problems. Conducts Research into composition, structure, compatibilities, and reactions of chemicals. Audits field labs and ensure they are in compliance with global standards. Support day to day activities associated with product developments and testings. Manages cost for Fluid Section. Directs strategic PL goals and initiatives related to new technology. Mentor and coaching of personnel in Fluid Section. Coordinate Fluid Projects and direct lab testing needs. Owner of time gate fluids product development. Responsible for quality and safety in Fluid analysis. Develop and implement policies, standards and procedures for Fluid Analysis operations. Serve as a client contact in promoting Fluid analysis in WFT Labs. Ensure that work assignments are carried out to the highest quality level. Perform various other duties assigned within the physical constraints of the job. Know and understand Weatherford's Enterprise Excellence Process and the Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions. Must understand, comply, and enforce all safety rules and company policies of Weatherford.
Qualifications
Essential · Excellent communication skills · Fully mobile with 25% travelling. · General knowledge of organizational products and services and their applications. · Ability to successfully balance customer relationships and operational timelines. · Ability to effectively present information to internal and external customers and clients. · Computer literate in Microsoft office suite. · Ability to define problems, collect data, draw conclusions and develop and solutions. · Ability to read, analyze and interpret business documents. Preferred · Industry SME in Stimulation Fluids (Fracturing & Acidizing) · Industry SME in Drilling Fluids · Fluent in Spanish or Arabic, in addition to English
minimum QUALIFICATIONS:
Essential · 10 years of management experience · Equipment and data knowledge for Fluid Analysis Preferred · International Experience · 15 years management experience or Master of Science or PhD

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
As the Manager of Customer Experience for the Global Fraud Solutions group's Customer Success team, you and your team play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service statistics and preparing detailed reports, managing and tracking issues to ensure accurate and complete resolution, handling first line support for day-to-day operational and technical questions for our standard support customers. Through inspirational thought leadership, customer advocacy, and strong partnerships internally and externally, this role will liaise with various TransUnion product management team, development teams, internal business development team and our Global Fraud Solutions customers to champion the best end to end experience and outcomes for this customer segment.

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:
Foster an exceptional and inclusive work environment by establishing team priorities and objectives, developing staff through regular feedback, coaching, monitoring, and performance reviews.Translate company goals into functional department and individual career goals and provide support and guidance to employees. Proactively manage engagements and expectations with customers experiencing service issues and needs.Use your business acumen, program management, organizational change management, and communication skills to problem solve and challenge the status quo,Help customers realize sustained business value by collaborating closely with the Training and Development Director to accelerate customer adoption through education and enablement.Maintain expertise on all solutions and systems under the Global Fraud Solutions group. Analyze cases to isolate issues or trends and apprise leadership with creative solutions to minimize or eliminate concerning patterns or trends with an aim to improve efficiencies Handle various escalated issues from internal and external customers and work cross-departmentally (sales, solution architecture, product development, and professional services) to address concerns in a professional and timely manner Actively seek responsibility and takes pride in delivering the highest quality results and recommendations to our customers

Qualifications:
Bachelor's degree in business, finance or computer science and/or the equivalent work experience.7+ years experience in a customer facing role (e.g, consulting, success, risk, marketing) with 5+ years team leadership experience Fraud management or identity and access management experience Proven ability to support strategic data products and solutions with high aptitude for learning new technologies Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges.Strategic and mental agility, works well under pressure in a fast-paced and high energy work environment. Ownership mindset with commitment to quality and exceptional attention to detail Superior interpersonal and leadership skills with a passion for service Willingness to work a flexible schedule to accommodate incidents and global time zones. Some overnight travel could be required.Ability to communicate complex ideas effectively - both verbally and in writing - in English and the local office language(s) throughout all levels of an organization. Knowledge of REST principles, Web services, JavaScript and HTTP . Familiarity with Salesforce.com or similar CRM system

Impact You'll Make:
Experience managing a fraud team/global team.Exposure to the financial services or insurance industries

We'd Love To See:
Knowledge of TransUnion's fraud and identity product and services Advanced skills with MS Word, Excel, and PowerPointFluency in Spanish, Portuguese or French

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Manager II, Customer Experience

Drive global consumer insights for Makeup category. Will report to Executive Director, Global Consumer Foresight, Makeup
The key responsibilities of this role include:

* Lead global large scale quantitative A&U, Needstates, segmentation etc. - design the research, analyze results, present, and make recommendations to the strategy and business teams.
* Lead deep global qualitative, ethnographic research to identify unmet needs, pain points, delighters, and dissatisfiers within the makeup category.
* Partner with category strategy team to build category forecasts, opportunities, and innovation spaces.
* Analyze brand health tracking data on makeup Brands (MAC, Bobbi Brown, Estée Lauder, Too Faced Cosmetics, Smashbox etc.) to identify strengths and weaknesses and make recommendations to the Brand teams.
* Connect the dots between survey insights, trends, and social listening to identify opportunity areas for makeup. It will involve understanding different cohorts and how they are evolving in makeup.
* Partner with R&D on rapid innovation development sprints for makeup - running agile surveys, ideation sessions, concept development and feedback.
* Will make regular presentations to senior management, working collaboratively with multiple teams and stakeholder.

Qualifications - External

* Minimum of 5 years' experience required in the insights/market research
* Quantitative market research experience is a must
* Experience on the client side is preferred
* Good understanding of brand building and business. Has a "commercial" intuition. Is able to convert insights to clear business implications
* Must possess excellent oral and written communication skills and a proven ability to build collaborative partnerships.
* Effective influencing and listening skills, as well as flexibility, a strong work ethic, and being a strategic thinker are valued assets.
* Service orientation and results focused.
* Can handle a heavy workload with competing priorities.
* Curious mindset, keen to learn, is a good presenter, able to contribute ideas and embrace new ways of doing things.
* Should be following beauty trends,
* Should be interested and knowledgeable about makeup and cosmetics.
* Experience in insights for makeup is preferred