Global operations manager full time jobs - 312 jobs
Pharmacy Operations Manager
Walgreens 4.4
Dublin, OH
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. xevrcyc To review benefits, please click here /benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
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Operations Manager
Smash Park Entertainment Group
Westerville, OH
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.
Job description:
At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.
We're looking for a driven, hands-on OperationsManager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.
What You'll Do
Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
Cultivate a culture of diversity, equity, and inclusion throughout the organization.
Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service.
Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
Train and develop team members to deliver exceptional guest experiences.
Ensure compliance with food safety, liquor regulations, and quality standards.
Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
Implement policies and protocols to maintain and improve operational efficiency.
Help plan and execute public and private events to promote the Smash Park brand.
Continuously review and improve the overall guest experience-from product quality to service delivery.
Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment.
The Experience You'll Bring:
2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred.
Strong organizational, leadership, and interpersonal skills.
Excellent financial management and analytical abilities.
Experience with restaurant management and accounting software.
In-depth knowledge of food safety, liquor requirements, and quality standards.
Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays.
Salary is based on experience, skills, and qualifications.
This role is bonus-eligible.
Job Type:
Full-time
Compensation:
Starting salary of $65,000 annually, with bonus-eligibility.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Experience Required:
Hospitality management: 2 years
We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$65k yearly 2d ago
Regional (Ohio) Sales and Clinical Operations Manager
Juvly
Columbus, OH
Job Description
Regional (Ohio) Sales and Clinical Manager
Juvly Aesthetics is a leading organization in the healthcare and aesthetics industry, dedicated to providing innovative solutions and exceptional patient care. Our mission is to enhance the well-being of our clients while fostering a culture of growth, collaboration, and integrity.
Location:
In office role, with primary OH location in Columbus/Polaris. Travel to other OH locations: Cincinnati, Cleveland, as required.
Job Summary:
We are seeking an experienced Regional Sales and Clinical OperationsManager to join our team at Juvly Aesthetics. The ideal candidate will focus on driving sales and business growth while collaborating with the Clinical Training Team to ensure standards are met and there is continuous growth and improvement. Reporting directly to the Chief of Staff, this role is pivotal in combining sales acumen with team leadership to contribute to the success of our clinics. A background in either medical or aesthetic work is preferred.
Responsibilities:
Sales Growth: Develop and implement strategies to increase revenue and expand our client base.
Operational Oversight: Ensure smooth day-to-day operations of the clinics, promoting efficiency and a positive work environment.
Team Collaboration and Leadership: Collaborate with the Clinical Training and Operations Teams to ensure clinical standards are upheld and to foster professional growth among team members.
Reporting: Report directly to the Chief of Staff, providing regular updates on clinic performance, sales targets, and team development.
Marketing Collaboration: Work closely with the Marketing Team to enhance social media presence and promote services.
Customer Experience: Uphold high standards for facility cleanliness and customer-facing services to ensure an exceptional patient experience.
Financial Participation: Contribute to financial planning and budget management to support the clinic's overall success. Strict attention to inventory and waste.
Regulatory Compliance: Maintain compliance with healthcare regulations and company policies.
Communication: Provide regular progress updates through remote platforms and collaborate with operations team members.
Requirements:
Experience: Prior management experience in sales, office, or clinic management; experience in the medical, retail, or beauty industry is highly preferred.
Leadership Skills: Ability to motivate, develop, and inspire a both clinical and sales-driven team to achieve their best performance.
Communication Skills: Excellent interpersonal and communication abilities.
Technical Proficiency: Comfortable using basic technology and operating systems for communication and office tasks.
Healthcare Knowledge: Basic understanding of healthcare regulations and medical law is preferred.
Educational Background: A background in clinical or medical work is preferred but not required.
Essential Skills and Abilities:
Reliable and punctual.
Thrives in a dynamic and fast-paced environment.
Energetic, personable, and passionate about aesthetics.
Proven ability to coach and lead a successful clinical or sales team.
Drive and assist in both local and social media marketing endeavors.
Ability to prioritize multiple tasks effectively. Ability to learn and use all tech & systems efficiently.
Job Type:
Full-time, approximately 40 hours per week.
Salary:
Compensation includes a base pay with the potential for a variable component or bonus based on productivity.
Benefits:
Medical, Dental, and Vision insurance
Life Insurance
401(k) retirement plan
Paid vacation and holidays
Generous Staff Treatment program
Family and Friends program
Extensive training opportunities
Technologically advanced clinic
Why Join Juvly Aesthetics:
At Juvly Aesthetics, we believe our success is built on the leadership and dedication of our team members. We empower our managers and staff to take ownership of their roles and contribute meaningfully to the growth of our clinics.
Join Us:
If you are a driven professional looking to make a significant impact in the aesthetics industry, we invite you to apply and become a part of our dynamic team.
Apply Today!
$58k-93k yearly est. 28d ago
Director Of Operations
CMR Recruiting
Columbus, OH
Job Description
Director Of Operations for our EMS Facility
Compensation: $60,000 - $130,000 Annual Salary Benefits: Medical, dental, vision, life insurance, long-term and short-term disability insurance and 401K with a match program, PTO.
Are you passionate about making a difference in the lives of others? We are looking for a Director Of Operations for our EMS Facility who prides themselves on a positive attitude and dedication to providing top-notch service. We are offering COMPETITIVE PAY with AMAZING BENEFITS and great WORK LIFE BALANCE. If this is something you are looking for, we'd love to have you on board!
Position Description:
We are looking for a dedicated Director Of Operations for our EMS Facility in Columbus, OH. This is a full-time, in-person position, Monday - Friday 9am - 5pm
Qualifications of the Director Of Operations:
Bachelor's degree minimum; preferred fields include business administration, finance, accounting, data analytics, healthcare administration, or related areas. Advanced degrees (MBA, MHA) are advantageous but not required.
Leadership: Strong managerial and operational skills.
Finance: Background in budgeting, financial reporting, and resource allocation.
Data Analytics: Experience with healthcare data systems and analytics.
Healthcare Exposure: EMS or clinical experience is a plus, but strong managerial or technical skills are also valuable.
Technical Skills: Proficiency in data management tools, financial software, and analytics platforms preferred.
Soft Skills: Leadership, communication, strategic planning, crisis management, and collaboration abilities are essential.
Responsibilities of the Director Of Operations:
Oversee daily operations including finance, budgeting, and accounting for the ambulance or EMS service
Manage data analytics and technology systems to optimise efficiency, compliance, and patient care outcomes
Lead staffing, training, and performance oversight aligned with regulatory and quality assurance standards
Collaborate with healthcare providers, public safety agencies, and community partners
Develop and implement policies, financial plans, and performance metrics
Ensure compliance with healthcare regulations, billing, and reporting requirements
Manage procurement and vendor relationships related to technology and service delivery
Use data-driven decision-making to improve operational effectiveness and patient services
If you're a skilled and compassionate Director Of Operations looking for a challenging and rewarding opportunity with our EMS Facility we want YOU to apply!
#CLINICAL
$60k-130k yearly 21d ago
Associate Center Operations Director
Chenmed
Columbus, OH
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
* Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
* Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
* Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
* Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
* Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
* Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
* Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
* Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
* Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
* Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
* Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
* Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
* Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
* Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
* Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
* Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
* Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
* Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
* Spoken and written fluency in English
* This position requires use and exercise of independent judgment
* Flexible to work evening, weekends and/or holidays as needed
EDUCATION AND EXPERIENCE CRITERIA:
* BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
* A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
* A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
$83.6k-119.5k yearly 11d ago
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1)
Dasstateoh
Columbus, OH
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1) (2600008C) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 27, 2026, 4:59:00 AMWork Location: Lazarus 5 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $39.22/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Health AdministrationTechnical Skills: Health AdministrationProfessional Skills: Collaboration, Innovation, Verbal Communication, Written Communication, Confidentiality, Continuous Improvement Agency OverviewAbout Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: • Delivering a personalized care experience to more than three million people served. • Improving care for children and adults with complex behavioral health needs. • Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. • Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. • Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DescriptionWhat You Will Do At ODM:Office: Managed CareBureau: Member ServicesClassification: Medicaid Health Systems Administrator 1 (PN: 20101842) Job Overview:As the Managed Care Operations and Enrollment Manager in the Office of Managed Care, Ohio Department of Medicaid (ODM), your responsibilities will include: · Overseeing statewide initiatives related to Medicaid health systems access, with a focus on managed care enrollment and member services· Managing key components of Ohio's Medicaid programs, including services for Aged, Blind & Disabled (ABD), MAGI, and MyCare Ohio populations· Directing membership services operations, coordinating audits and special projects, and ensuring alignment across multiple stakeholders including County Departments of Job & Family Services (CDJFS), Managed Care Organizations (MCOs), the Managed Care Enrollment Center (MCEC), and other state agencies· Leading efforts related to open enrollment, review of MCO member materials, tracking of Value Added Benefits, and ensuring quality of Medicaid Consumer Hotline phone calls· High-level data analysis, community outreach, and technical consultation to support access to care and improve member experience The ideal candidate will be a collaborative leader with strong analytical, communication, and project management skills, capable of navigating complex systems and driving impactful change across Ohio's Medicaid landscape.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsCompletion of graduate core program in business, management or public administration, public health, health administration, social or behavioral science or public finance; 12 months experience in the delivery of a health services program or health services project management (e.g., health care data analysis, health services contract management, health care market & financial expertise; health services program communication; health services budget development, HMO & hospital rate development, health services eligibility, health services data base analysis).
Or 12 months experience as a Medicaid Health Systems Specialist, 65293.-Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Health Administration
Professional Skills: Collaboration, Confidentiality, Continuous Improvement, Innovation, Verbal Communication, Written CommunicationSupplemental InformationSupplemental Information:Compensation is as listed on the posting unless required by legislation or union contract.This positions is overtime exempt.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.Candidates selected for an interview will be required to complete a written assessment as part of the interview process.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$39.2 hourly Auto-Apply 3h ago
Sr. Manager, Compounding Operations
Hims & Hers
New Albany, OH
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit ***********************************
About the Role:
As the Sr. Manager, Compounding Operations, you will lead a team of Specialists (CAPA/Deviation, Documentation, Validations, & OpEx) that is responsible for meeting and maintaining productivity and quality standards within our compounding operations. You will support a brand-new, state-of-the-art facility that requires experience in scaling the business without compromising quality and compliance. You will be a key leader in daily operations, driving continuous improvement, and increasing building capacity within the labs to meet growing demands.
This role is based onsite in our New Albany, OH facility and will report to the Director of Operations, Non-Sterile Compounding 503A | 503B.
You Will:
Lead and develop a team of functional Specialists supporting CAPA/Deviation, Documentation, Validation, and Operational Excellence
Own productivity, quality, and compliance performance across compounding operations
Support ramp-up and scale of a new, state-of-the-art compounding facility without compromising GMP standards
Drive continuous improvement initiatives to increase lab throughput, efficiency, and capacity
Partner with Quality, Engineering, and Operations to maintain inspection-ready systems in a 503A/503B environment
Identify operational constraints and implement scalable, compliant solutions to meet growing demand
Provide day-to-day leadership presence within operations, ensuring consistent execution and accountability
Establish and monitor KPIs tied to safety, quality, output, and operational excellence
Lead and support validation activities associated with equipment, processes, and facility expansion
Ensure robust documentation practices that support compliance, traceability, and right-first-time execution
Champion a culture of quality, compliance, and continuous improvement across the organization
Act as a key escalation point for operational risks, compliance gaps, and performance challenges
You Have:
8-10 years of operational leadership in the pharmaceutical industry and/or relevant experience in a pharmaceutical manufacturing environment and/or 503A, 503B pharmacy.
Cross-functional team leadership, partnering with Quality, Compliance, R&D, etc. Works well with a team and independently.
Working knowledge of lean leadership tools and practices (Six Sigma, 6S, etc)
Attention to detail in a fast-paced environment.
Working knowledge of USP 795, 797, 800, and/or cGMP
Physical exertion is required. Including, but not limited to, walking, standing, stooping, bending, and lifting up to 50lbs.
Bachelor's Degree preferred or relevant experience
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
Conditions of Employment:
This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
Bachelor's degree required.
Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
Master's degree in Business Administration, Engineering, or a related field is highly preferred;
$91k-146k yearly est. Auto-Apply 60d+ ago
Compliance and Ops Risk Test Manager - Vice President
Jpmorgan Chase & Co 4.8
Columbus, OH
JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders.
As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm.
Job responsibilities
* Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies.
* Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts.
* Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes.
* Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations.
* Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues.
Required qualifications, capabilities, and skills
* 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry.
* Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies.
* Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts.
* Advanced proficiency in project management, with a history of delivering results that accelerate business objectives.
* Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
OhioHealth Doctors Hospital is a progressive facility with the one of the largest DO Medical Training facilities in the area. The pharmacy practice model is mixed with a high degree of clinical services and desire for growth. This position leads the planning, organization, and management of the hospital's pharmacy services in collaboration with the Pharmacy Site Manager. He/She develops and implements appropriate pharmacy policies and practices. The scope of the position is focused on clinical pharmacy services, inclusive of the operations to support it, oversight of the infusion center and relationship with the oncology service line, interface with provider leadership, seated representative to system Pharmacy and Therapeutics Committee and leading local formulary efforts, engaged with the PGY1 Pharmacy Residency program, and matrixed relationship with system clinical services and quality. The position has approximately 30 direct reports (~22.5 FTEs) comprised of acute care clinical pharmacists, pharmacy interns, infusion center pharmacists and technicians, and medication reconciliation technicians.
**Responsibilities And Duties:**
30%
Plans, organizes, leads, and manages all aspects of pharmacy services at both a care site as well as a service line level. Meets expectations for care site pharmacy services requirements by coordinating pharmacy activities between all care site stakeholders such as: medical staffs, nursing staffs, other departments, administration, etc.
20%
Meets hospital and service line strategic goals by developing and revising departmental goals, policies and procedures as well as providing input in the development of system level policies and procedures. Assesses and executes on the implementation of system policies at the care site level. Coordinates activities between different pharmacy department areas, establishes and monitors services to meet customer needs i.e., patients, medical staffs, etc. . Serves as the primary liaison between departments at the care site level and communicates both care site specific and system wide information as appropriate to all teams that the manager is assigned membership.
20%
Secures and retains staff of qualified personnel through recruitment, selection, training, and motivating. Addresses personnel issues to maintain a productive and pleasant work environment. Is primarily accountable for the ongoing evaluation and performance management of all associates with direct line of supervision. Engages the assistance and oversees the input from care site coordinators or team leads who may be contributors to these evaluations and performance improvement activities. Rounds routinely on all associates within the department and reports the results of that rounding to department and system level leadership. May be required to work in a staffing capacity should unusual or pressing circumstances dictate. Does have responsibility to participate in department call rotation.
10%
In conjunction with Ohio Health compliance departments, assures pharmacy compliance with professional standards, TJC standards, state/federal agencies' rules/regulations and any other regulatory agency regulation by interpreting items and taking action to conform. Maintains responsibility to report up to both care site and system level leadership any/all compliance concerns and follow-up to any findings as may be needed. Works with nursing and medical leadership at the care site to coordinate shared compliance accountabilities when collaboration is needed to address or respond to findings.
10%
Assists the department director in developing the department operating budget and monitoring expenses to assure pharmacy financial objectives are achieved. Works closely with the service line business director and care site procurement analysts/buyer on established purchasing and inventory control programs. Responsible for communicating up to care site leadership and system level leadership on the monthly fiscal and staff management reports.
10%
Represents and integrates pharmacy services into hospital's total health care system by actively participating in appropriate committees as assigned at either the care site or the system level. Has primary responsibility for representing the pharmacy service line, along with appropriate designees, as well as reporting out any/all needed communication cascading from this committee work.
**Minimum Qualifications:**
Doctor of Pharmacy: Pharmacy (Required) OPL - Ohio Pharmacists License - Ohio Board of Pharmacy, RPH - Registered Pharmacist - Board of Pharmacy Specialties
**Additional Job Description:**
Registered Pharmacist (Ohio), Advanced degree (M. S. Hospital Pharmacy, M. B. A. ), preferred Hospital Pharmacy Residency or equivalent Experience preferred Business, Clinical Pharmacy, Performance improvement 5 yrs. in health care management.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Pharmacy - Admin
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$45k-57k yearly est. 36d ago
Practice Group Manager
Frost Brown Todd LLP 4.8
Columbus, OH
Job Description
FBT Gibbons is seeking a full-time Practice Group Manager to join our firm. The Practice Group Manager will support the business performance and daily operational needs of the firm's Practice Groups, contributing to the advancement of the Practice Groups' and the firm's strategic goals and priorities. This position also helps foster a positive and inclusive work environment that encourages teamwork, collaboration and cross-functional cooperation across groups, teams, and offices.
The ideal candidate will bring strong leadership skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, professional services environment.
Key Responsibilities:
Assist in the development, execution, and monitoring of Practice Group and Department business plans and strategic initiatives, and support Practice Group Leaders in day-to-day management.
Support Practice Group decision-making and facilitate requests and deliverables between the practice groups and various departments.
Build relationships and engage with individual Practice Group members, including attorneys and business professionals, at the direction of Practice Group Leaders regarding Practice Group goals, priorities, and needs.
Facilitate collaboration with other Practice Groups, Departments, industry teams and client initiatives within the firm to drive Practice Group and firm success.
Monitor Practice Group financial performance, analyze trends, identify issues, and recommend opportunities and action plans for improvement.
Support Practice Group Leaders and attorneys in achieving acceptable levels of profitability. Work with colleagues in the Finance department to address specific reporting and analysis.
Partner with the Director(s) of Practice Services and Practice Group Leaders to set financial goals for the Practice Group and for the Department as a whole. Assist with annual revenue budget preparation and the management of other annual planning processes.
Collaborate with Practice Group Leaders, Directors of Practice Services and Pricing to establish attorney billing rates and advise on other drivers of Practice Group financial performance.
Assist Practice Group Leaders with attorney workforce planning and forecasting, as well as attorney recruitment, retention, and training. Provide input on attorney evaluation, compensation and advancement. Assist with follow-up to performance evaluations for associates and partners.
Monitor productivity, utilization, time entry and related information to help inform work assignments, facilitate collaboration and support individual and group performance.
Facilitate communication, collaboration and knowledge-sharing within and across Practice Groups. Assist Practice Group Leaders in organizing regular Practice Group meetings, retreats, and other forms of team connectivity.
Support the integration of new lateral attorneys into practice groups and manage attorney departure process.
Liaise with firm administrative departments to ensure Practice Group Leaders and practice groups receive needed support in all areas for effective and efficient client service.
Assist Practice Group Leaders and Director(s) of Practice Services to ensure Practice Group operations run smoothly, including proactively resolving issues and identifying opportunities to improve by collaborating with firm administrative departments and key stakeholders.
Address ongoing and ad hoc information, reporting and technology needs.
Prepare annual Practice Group expense budgets and track expenditures.
Other projects as assigned by Practice Group Leaders and Directors of Practice Services.
Job Requirements:
Bachelor's degree required. J.D. or MBA highly desirable.
Minimum three years of experience in roles involving leadership/management, business operations, project management, financial analysis/reporting.
Experience in a law firm in an attorney-facing role is required. Experience as a practicing attorney is helpful but not required.
Regular in person interaction with other FBT Gibbons personnel, clients and/or representatives at the worksite.
Strong interpersonal skills and executive presence to build relationships and gain the confidence of key stakeholders.
Strong client service and collaborative mindset; able to work effectively with multiple stakeholders at all levels to achieve buy-in and results.
Excellent written and verbal communication skills. Strong planning and organization skills.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Strong business and financial acumen; sound judgment and analytical thinking with attention to detail.
Motivated self-starter; proactive approach and positive, “can-do” attitude.
Commitment to handle confidential and sensitive information with the appropriate discretion.
Ability to work over 40 hours per week and travel as needed across the firm's footprint. Weekend travel may be required from time to time. Travel time estimates are moderate (15-20%).
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
#LI-hybrid
$83k-105k yearly est. 24d ago
Director of Operations
City Wide Facility Solutions
Columbus, OH
Job Description
Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where Client retention, growth, and team development define success?
City Wide Facility Solutions of Columbus is seeking a Director of Operations to lead our Facility Solutions Managers and drive client satisfaction, retention, and revenue growth.
This role owns the performance of our client portfolio, leads a team of revenue-generating managers, and ensures City Wide delivers exceptional service while achieving growth and profitability goals. This is an opportunity with a base salary of $80k+ and uncapped commission, designed for a leader who wants real impact and accountability.
Who Are We:
We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!
Essential Functions
Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.
The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Requirements
You are the Superstar we are looking for if you...
Bachelor's degree or equivalent work experience, with 5+ years in operations, sales, or account management, including team leadership and increasing responsibility.
Proven ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
Strong communication skills, both verbal and written, with the ability to influence, coach, and develop others effectively.
Skilled in time management, organization, and prioritization, with the ability to manage multiple tasks and see the "big picture."
Demonstrated professionalism, a positive attitude, and a collaborative approach with clients and internal teams.
Proficient in Microsoft Office Suite and experienced with CRM systems and departmental budgeting.
High aptitude for learning, problem-solving, and improving systems through critical thinking and process awareness.
Benefits
City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.
Job Type: Full-time
Compensation Package: $80,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at *************************************
$80k yearly 16d ago
Operations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Odorzx
Columbus, OH
ODORZX INC is seeking a dedicated and versatile OperationsManager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operationsmanagement role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of OperationsManager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
$61k-100k yearly est. Auto-Apply 60d+ ago
Operations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Odorzx Inc.
Columbus, OH
Job Description
ODORZX INC is seeking a dedicated and versatile OperationsManager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operationsmanagement role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of OperationsManager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
$61k-100k yearly est. 27d ago
Operations Manager
Community Kitchen Inc.
Columbus, OH
Job DescriptionBenefits:
401(k)
Paid time off
Training & development
Interested applicants may submit a resume to: ********************************. This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7:00am to 3:00pm. May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.
Job Title: Manager of Operations
Reports to: President/CEO
Rate of Pay: Salaried
Job Objective: Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations. Maintains and improves operational excellence of Community Kitchen, Inc.
Working Conditions:
40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday
Fast-paced work environment.
Job Duties:
Coordinate, manage and monitor the day-to-day operations in the organization.
Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)
Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.
Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.
Manage GiftWorks and QuickBooks
Work with the accountant to get monthly financial reports
Maintain donor records in GiftWorks
Human Resources:
Supervise staff.
Monitor and evaluate organization staff and volunteers.
Delegate tasks and accountabilities.
Establish work schedules.
Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
Conduct appropriate training for volunteers.
Conduct outreach initiatives to expand volunteerism in support of agency programs.
May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manageoperational plans.
Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
Inform the President/CEO of pertinent issues and challenges.
Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
Investigate agency complaints and incidents.
De-escalate and manage difficult clients.
Act as backup to administrative staff and President/CEO when necessary.
Prepare reports as specified by the President/CEO.
Other duties as assigned.
Job Competencies:
Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.
Planning and organizing- Prioritize multiple tasks and projects.
Respect for diversity.
Attention to detail, accuracy of reports and communications.
Ability to work independently
Minimum Qualifications:
HS Diploma.
Experience leading staff and/or volunteers.
Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.
Excellent writing, communication, organizational, and interpersonal skills.
Experience working with vulnerable or at-risk populations preferred.
Excellent customer service.
Experience de-escalating difficult situations.
Valid Ohio Drivers License.
$61k-100k yearly est. Easy Apply 29d ago
Operations Manager
Scene 75 Columbus Entertainment Center 3.7
Dublin, OH
Job Description
OperationsManager Type - FT Salary
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic OperationsManager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
Maintain accurate records of employee attendance and performance metrics on a daily basis.
Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
Principal Duties and Responsibilities:
Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
Skills/Competencies Required:
Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
Excellent attention to detail and a commitment to operational excellence.
Passion for hospitality and delivering exceptional customer service.
Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
Strong communication skills, with the ability to motivate and inspire a diverse team.
Education, Qualifications, and Experience:
Must be at least 21 years of age.
Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
Must have at least one year of management or supervisory experience.
Experience in Restaurant/Food & Beverage Management is required.
Must be able to work weekends and holidays.
Must be able to work up to 45 hours per week, available every weekend.
Able to stand for long periods of time.
Able to lift 39lbs unaided.
Valid driver's license required.
Authorized to work in the United States.
Five Star Parks Benefits Overview
At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
$41k-68k yearly est. 12d ago
Operations Manager
Flooring From Armstrong Flooring
Johnstown, OH
Primary location: Johnstown, Ohio Employment status: Full-Time Travel:
The estimated base salary range for this role is $125,000 to $145,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors
What does it mean to work at Steel Ceilings, a subsidiary of Armstrong World Industries?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
Reporting to the Plant Manager, the OperationsManager is responsible for directing and managing production and related postproduction support services at the Johnstown Plant. This role will help define and execute the future of our work environment by understanding and supporting the future vision of the plant, promoting plant culture transformation, balancing technical and social needs of the organization to create a Lean based approach including clear accountability to drive employee engagement.
The incumbent will be a key member of the Leadership Team, a back up to the Plant Manager, and will have process and organizational responsibility over finishing operations.
Additionally, the OperationsManager will champion the use of Lean manufacturing principles and continuous improvement processes by supporting the understanding and use of lean/PI tools and techniques, effective root cause analysis and problem solving, data analysis, and the use of metrics to gauge success.
Essential Duties and Responsibilities include the following. Other duties may be assigned as the role is further developed.
Safety
Demonstrates leadership to promote work practices and methodologies that provide for a safe working environment and promotes environmental responsibility.
Models personal and organizational leadership to deliver an effective safety process.
Ensures training, guidance, and support of the production employees, as needed, to ensure the safe production of needed items to meet customers' orders and expectations
Total Customer Experience
Ensures all aspects of production, from the receipt of raw materials to the completion of finished product, meet the external and internal customer requirements.
Develops / creates forward-thinking initiatives that will ensure improved quality standards, customer satisfaction, and excellent customer service.
Leads the implementation of systems for the sustainable improvement of product quality and customer service, optimizing material flow, ensuring OTS
Develops and builds relationships with key customers, suppliers, and employees.
Talent Management & Lean Leadership
Operational Ownership, establishing performance levels, driving accountability to safety, quality, service, and cost of the manufacturing operation.
Owns Daily Management systems to track daily performance, facilitate communication, and promote successful performance.
Partners with Supply Chain to optimize transactional flow for in-house & external vended products, creating and executing work schedules, developing a RM & WIP strategy & storage locations
Leads SAP & Epicor Integration
Champions Metals Expansion, and WBS oversight
Along with the Plant Manager, drives the problem-solving culture within the facility.
Coaches and develops direct reports to exhibit AWI core competencies which delivering desired business results.
Inspire in others the desire to achieve business excellence personally as well as for the plant by demonstrating role model leadership behavior in support of the Johnstown plant vision, mission, values, and corporate operating principles.
Communicates the needs of the business assuring employees understand changing expectations, cost and performance issues, and the development and implementation of new individual and team performance requirements and capabilities to meet those business needs. Monitors performance and makes recommendations regarding the design of work, staffing levels and capabilities required to operate the business.
Supports production of products manufactured at the Johnstown Plant including New Product Development (NPD) & product qualifications, capital installations, and quality assurance procedures.
Champions the development of TPM Systems plant-wide.
Supervisory Responsibilities
Direct supervision of the following roles:
Production Supervisor
Process & Quality Engineer
Travel: Moderate local travel expected including occasional overnight job site/supplier visits; approximately 10%.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication and presentation skills, internal and external to the organization.
Results-oriented professional with strong integration skills who can work across organizational lines to drive customer satisfaction and improved efficiencies.
Ability to juggle multiple complex priorities simultaneously.
Ability to work & develop within a team environment.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Office Environment - This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
Plant Environment - This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.
Education and/or Experience (Required)
Bachelor's degree in OperationsManagement, Engineering, Business Administration, or a related field; relevant experience may be considered in lieu of a degree
Minimum of 5 years of manufacturing leadership experience.
Minimum of 7- 10 years of progressive leadership experience in manufacturing or operations.
Experience working in a matrixed organization structure desired.
Experience with using continuous improvement tools and methodologies and lean principles such as Six Sigma, 5-S, Lean Manufacturing, TPM.
Why should you join Steel Ceilings, a subsidiary of Armstrong World Industries?
Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.
At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.
We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.
Our Sustainability Ambition
"Bringing our Purpose to Life"
- lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:
Engaging a diverse, purpose-driven workforce;
Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
Being a catalyst for change with all of our stakeholders; and
Making a positive difference in the environments and communities we impact.
About the location (Johnstown OH)
Steel Ceilings, Inc., a subsidiary of Armstrong World Industries, Inc. (AWI), is one of fifteen AWI plants in North America. Our Johnstown plant in Central Ohio is located a mere 30 minutes from the capital of Ohio, Columbus, a major metropolitan area. Known for its quaint "small-town America" vibe, its proximity to Columbus, the 15th largest city in the US, provides the best of both worlds. In addition to the numerous golfing opportunities that Johnstown can boast about. There are car cruise-ins, concerts, bike path trails, theatrical performances, street festivals, and antique fairs hosted in the area year-round.
Steel Ceilings, a subsidiary of Armstrong World Industries, is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!
$125k-145k yearly 31d ago
Operations Manager
The Blue Collar Recruiter
Delaware, OH
Job DescriptionOperations Manager
Location: Delaware, OH Employment Type: Full-Time Compensation: $80,000 - $100,000 Annually (Based on Experience) + Performance Bonuses
Oversee the launch and daily operations of a new residential plumbing service business in Delaware. As OperationsManager, you will manage teams, optimize workflows, ensure customer satisfaction, and drive profitability in a fast-paced startup environment. This role demands strong leadership, hands-on problem-solving, and a focus on safety and efficiency to build a thriving operation from the ground up.
Key Responsibilities
Supervise plumbers and support staff on service calls, installations, and repairs, including scheduling, dispatching, and performance coaching.
Monitor job costing, inventory, and budgets to maintain P&L accountability and operational efficiency.
Coordinate vendor relationships, equipment maintenance, and compliance with Ohio Construction Industry Licensing Board (OCILB) standards and local codes.
Handle customer interactions, resolve escalations, and implement quality control measures for consistent service delivery.
Develop processes for training, safety protocols, and continuous improvement to scale the business.
Track KPIs, generate reports, and contribute to strategic planning for growth.
Qualifications
7+ years in plumbing or service industry operations, with supervisory experience preferred.
Proven track record in team management, budgeting, and customer service in a trade environment.
Familiarity with plumbing systems, codes, and tools; OCILB Plumbing Contractor knowledge a plus.
Strong organizational, communication, and problem-solving skills.
Valid driver's license, clean record; able to pass background check and drug test.
Proficiency in operations software, Microsoft Office, and basic financial tools.
Benefits
Health and dental insurance.
Paid time off (PTO).
Company vehicle provided.
Bonuses tied to team performance and business milestones.
$80k-100k yearly 31d ago
Operations Manager
Careers Opportunities at AVI Foodsystems
Hilliard, OH
AVI Foodsystems is looking for an energetic and optimistic leader to immediately fill the role of OperationsManager, Full-time.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
Assist in the training and development of team members
Lead and assist on projects assigned by the Branch ManagerOperate and maintain company-owned vehicle in a safe manner; to be used for the purpose of traveling to accounts
Maintain positive customer relations by visiting accounts
Recognize needs for equipment upgrades and schedule installations of new vending machines
Support company programs and branch goals
Monitor inventory percentages, direct labor costs, waste percentages, inventory levels and consumption
Address customer inquiries/complaints within 24 hours
Perform other duties as required
Requirements:
Must be 21 years of age or older to operate a company vehicle
Previous vending experience is preferred
Previous management experience required
Ability to manage financials and achieve goals
Excellent interpersonal skills for communicating with fellow workers and customers
Ability to effectively work independently and utilize time efficiently
Problem solver
Valid Driver s License with good driving history
Benefits:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
$61k-100k yearly est. 60d+ ago
Director of Operations
Wisconsin Coach Lines Inc.
Ashville, OH
Job Title: Director of Operations Job Type: Full Time (on site 5 days/week) Education Level: College Degree preferred but not required Salary Range: Commensurate with Experience * This opportunity is contingent upon the successful award of a contract*
Summary
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Director of Operations with a minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector. The Director of Operations will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The Director of Operations will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth-oriented and forward-thinking. The incumbent will report to the General Manager.
Responsibilities:
* Interface with both customers and Coach USA staff (dispatchers/drivers)
* Must be knowledgeable of all gates and routes
* Will communicate with central dispatch when necessary
* Ensure employees are following proper policies and procedures
* Responsible for maintaining operational budgetary requirements and apply solid business principles
* Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
* Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
* Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
* Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
* Forwards safety items to Maintenance Department
* Recommends and processes disciplinary action, when appropriate, to General Manager.
* Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution
Requirements:
* Strong written and verbal communication skills
* Must be self-motivated
* Ability to demonstrate problem-solving and decision-making skills
* Ability to lead and work independently as well as in a group environment
* Applicable computer experience and skills
* Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
* Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
* Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
* Must have the ability to learn, understand and follow all public transit routes/schedules
* Ability to work in a fast-paced, ever-changing environment
* CDL preferred but not required
Interested candidates can apply at *****************
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.