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Top 50 Global Operations Manager Skills

Below we've compiled a list of the most important skills for a Global Operations Manager. We ranked the top skills based on the percentage of Global Operations Manager resumes they appeared on. For example, 8.4% of Global Operations Manager resumes contained Ensure Compliance as a skill. Let's find out what skills a Global Operations Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Global Operations Manager:

1. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Global Operations Manager jobs:
  • Led global coordination of Institutional Operations Risk Managers to ensure compliance and, where appropriate, complete remediation.
  • Assisted with a large production support data gathering effort on all active Project Clearances to ensure compliance.
  • Worked with off shore client help desk staff to ensure compliance with procedures.
  • Conduct routine audits and inquiries into activities to ensure compliance.
  • Established quality management/auditing system to ensure compliance with [ ] [ ]

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2. Customer Service

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high Demand
Here's how Customer Service is used in Global Operations Manager jobs:
  • Managed and trained off-site Customer Service Representatives to resolve customer issues and to analyze and prioritize customer feedback.
  • Received Leadership Award for outstanding management and leadership in Q4 FY09 across 200-person Customer Service organization.
  • Monitored and communicated on findings from weekly customer service & agency reports.
  • Communicated daily with external/internal clients, streamlining operations and delivering quality customer service
  • Developed metrics for quantifying the delivery of customer service excellence.
  • Developed and maintained customer service support at all locations.
  • Trained, managed, and developed offshore processing and customer service team of 90 in Bangalore; established policies and procedures.
  • Evaluate and determine the types of equipment needed to fulfill the organizational goals of quality, through-put and customer service demands.
  • Worked with account managers and customer service representatives to correct compliance issues when a client account was identified as non-compliant.
  • Manage, drive and resolve customer service affecting issues at all global distribution centers through defined processes and metrics.
  • Managed and coached 6 senior buyers, master scheduler, materials management, customer service and quality manager.
  • Provide instant offense to global sites struggling to achieve Quality, Customer Service or cost objectives.
  • Commended for improving overall quality of customer service, enabling significant growth for the company.
  • Managed a team of associates who provided the highest quality customer service.
  • Achieved National Customer Care Award from colleagues for providing excellent customer service.
  • Balance flight hour budget with customer service expectations and brand perception.
  • Assisted with customer service issues and resolution as needed.
  • Analysed market opportunities evaluating operations and customer services to define future plan.
  • Resolved escalated customer service issues for subscribers of eSignal Learning.
  • Mobilized volunteer strategies which benefited regional operations with increased efficiencies, improved customer service, increased productivity and reduced payroll costs.

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3. Process Improvement

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high Demand
Here's how Process Improvement is used in Global Operations Manager jobs:
  • Initiated Process Improvements via operational excellence initiative leading to 10% year over year manufacturing cost improvements.
  • Led projects related to international operations, including all process improvement and IT initiatives.
  • Prepare and develop proposals for process improvements.
  • Proposed and executed process improvements.
  • Managed Incident, Change & Problem management across all areas of GE for increased awareness, risk mitigation and process improvements.
  • Utilized Six Sigma methodology to identify process improvements opportunities as a means to improve the target cost per revenue dollar objectives.
  • Led continuous process improvement to drive scale in program operations, while reducing issue drivers and customer friction.
  • Supervised a 5-person operations team, including training, assignments, daily oversight, and process improvements.
  • Drive strategic planning, process innovation, and process improvement for DTTL's Global Talent Acquisition team.
  • Promoted to manage plant compliance and process improvement projects for 15 Abbott Nutrition global manufacturing plants.
  • Program enabled company to make real-time process improvement decisions and decreased MRB rate by 53%.
  • Managed process improvement initiatives from concept, design, development, test and post-production support.
  • Led system and process improvements and issue resolution, enabling efficient, ongoing compliance.
  • Supported the VP of Product Marketing on new product development and process improvement projects.
  • Led process improvement initiative to provide inspection ready printed resumes and roles.
  • Identify and manage multiple Process Improvement Projects with concurrent deadlines.
  • Act as a change agent and drive continuous process improvement.
  • Encourage process improvement, team building and open communication.
  • Supported the resource requirements by constantly monitoring leveragability and back-filling, considering effective process improvements to align with corporate objectives.
  • Managed the process improvement initiative for alerting management of new and renewing platinum customers in under a 24 hour period.

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4. Global Operations

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high Demand
Here's how Global Operations is used in Global Operations Manager jobs:
  • Lead global operations team to achieving goals in asset utilization, process improvement, delivered quality and on-time delivery to customers.
  • Directed global spending and hiring forecasting, University Recruiting, and global operations.
  • Coordinate global operations efforts for clients with both domestic and international services.
  • Help to standardize global operations and allocate resources to meet organizational goals.
  • Managed global operations for a Senior Director in a department with over $35 million operating budget and over 350 people.
  • Act as advocate for Global Operations on several business unit core teams and provide updates to upper levels of management.
  • Oversee global operations to ensure service safety, quality, efficiency, and cost-effective management of resources as per objectives.
  • Managed facilities and global operations, including formulating policies and implementing the use of physical assets and human resources.
  • Realized $4M annual cost savings while increasing quality of service by implementing new global operations support model.
  • Planned projects, training, objectives and goals for all Global Operations Centers to meet/exceed customer satisfaction.
  • Managed all workforce, training and technical support for global operations and staff.
  • Managed the representation for global operations on all projects, mergers and acquisitions.
  • Managed the day-to-day operations of the company's Global Operations Data Center.
  • Supervised the global operations team in NJ and UK.
  • Reported to Head of Global Operations and Facilities.
  • Developed and deployed global operations strategy to simplify support and standardize customer experience.
  • Manage global operations for procurement service centers (transactional factories) in China, India, Poland, Panama and USA.
  • Oversee and develop PMO initiatives Manage Global Operations responsible for processes, quality, and resource management
  • Ensured adequate [ ] coverage exists to support all Global Operations Centers AMER-APAC-EMEA.
  • Served as Global Operations Manager for Lithium Divisions' Butyl lithium operations.

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13 Global Operations Jobs

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5. Cost Savings

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high Demand
Here's how Cost Savings is used in Global Operations Manager jobs:
  • Identified any cost savings and program enhancements and communicated to Global Travel Director for approval.
  • Partnered with strategic procurement and suppliers to support cost savings initiatives.
  • Realized cost savings of 400K/year via elimination of legacy server environment.
  • Developed standards for internal and customer facing metrics reporting of business activity, cost savings, missed opportunities and SLA compliance.
  • Designed and Implemented Trading s Initial Application and Database Managed Services Securing $17M in Cost Savings over five years.
  • Captured over $750,000 in cost savings for call desk activity due to the increased portal use.
  • Evaluated suppliers and software applications, focusing on strategic alignment, benefits realization, and cost savings.
  • Compile and report results including cost savings, program usage, and client satisfaction.
  • Executed Numerous Contract Changes to Secure an Additional $5M in Cost Savings.
  • Secured $2M in Cost Savings by Renegotiating the EMC Contract.
  • Realized cost savings in excess of 1.2 million dollars per year.
  • Achieved $900K in cost savings ahead of the targeted $500K.
  • Identify and implement processes that result in cost savings and system efficiencies.
  • Re-engineered team creating client cost savings to Amex of [ ] in 6 weeks.

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6. Infrastructure

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high Demand
Here's how Infrastructure is used in Global Operations Manager jobs:
  • Coordinated with various business units in DuPont to forecast demand for account administration and plan infrastructure growth.
  • Oversee all IT infrastructure changes and implementations to ensure proper planning, testing, and analysis has been performed.
  • Implemented paperless infrastructure which resulted in 300k cost savings over two years and increased productivity by 30 percent.
  • Appointed Project Manager for the design and subsequent transformation of legacy TDM based voice infrastructure to VoIP infrastructure.
  • Executed company's world headquarters grand opening and two Unified Infrastructure Symposiums (up to 500 guests).
  • Implemented weekly Change Management process to minimize disruptions and downtime as a result of IT infrastructure changes.
  • Build a world class Global Platform and Infrastructure team focused on generating the maximum value to NB.
  • Engaged with product management, infrastructure, application delivery, architects, clients, and other stakeholders.
  • Redesigned the WAN infrastructure in 40 Global locations and reduced costs by $30K a month.
  • Migrated application and entire infrastructure from NJ to TX with minimal downtime due to app constraints.
  • Led IT Productivity Infrastructure Program to deliver infrastructure savings in excess of $60M.
  • Managed, deployed, and maintained the initial infrastructure and team for Chemistry.com.
  • Identify, negotiate, and manage E-Commerce infrastructure cloud offerings.
  • Managed the entire LAN/WAN, Server and Telecommunications Infrastructure.
  • Utilized continuous improvement methodologies to ensure infrastructure-supported growth for the $140m channel business.
  • Established global operations infrastructure for rapidly growing new business unit.
  • Managed Disaster Recovery & supporting infrastructure; PRI's, T-1's, Aspect, Nortel & Cisco VoIP telephony.
  • Manage KM IT Team and project managers and responsible for all technology deployments and infrastructure related projects.
  • Achieved 99.9% uptime across 4 infrastructures.
  • Consolidated infrastructure into central datacenters by moving applications and infrastructure and eliminating regional datacenters.

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7. Key Performance Indicators

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high Demand
Here's how Key Performance Indicators is used in Global Operations Manager jobs:
  • Developed key business metrics and Key Performance Indicators to drive business improvements across the organization.
  • Implemented efficiency improvement processes against key performance indicators and service levels.
  • Performed ongoing analysis of key performance indicators.
  • Introduced two Key Performance Indicators (KPI) to measure internal lead -time performance and estimated ship dates.
  • Ensured that key performance indicators (KPI) are exceeded utilizing a metrics system of measurement.
  • Developed Key Performance Indicators for global and US distribution and packaging.
  • Monitored Key Performance Indicators (KPI) and weekly Merchandising and Back-end Operations reports to continuously improve efficiencies within each market.
  • oEstablished and tracked monthly metrics, Key Performance Indicators (KPI) and performance reporting.

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8. Business Units

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high Demand
Here's how Business Units is used in Global Operations Manager jobs:
  • Managed financial performance for 3 business units including Intranet Services, Corporate Research and Professional Development.
  • Coordinated readiness policy of all business units for interim operations during system outages.
  • Managed all client relations and communication between business units.
  • Communicated security issues with other business units.
  • Led and collaborated cross functionally with departmental heads to define strategic, tactical & technical solutions for their business units.
  • Let cross-functional teams, including global solutions/business units, sales, R&D, and all levels of management.
  • Acted as the backup Global IT Director on an as needed basis handling escalations and managing five business units.
  • Lead and manage business improvement projects for various business units and functions in order to maximize efficiency.
  • Implemented a SIOP process in major business units in the Americas, Europe and Asia.
  • Developed "Acquisition Integration Framework" process which became integration best practice for GE business units.

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9. Logistics

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high Demand
Here's how Logistics is used in Global Operations Manager jobs:
  • Developed cross-channel logistics movements and freight strategies to provide a more cost-effective supply chain management: competitor pricing analysis.
  • Direct responsible for managing 6 department managers covering Manufacturing, Logistics, Safety and Facility Maintenance.
  • Develop and execute logistics, invitations, registrations and presentations for Global partner events.
  • Managed logistics for global consultancy focused on wireless operators and GSM Association members.
  • Involved in supply chain activities including inventory management and outbound logistics.
  • Provided daily operational leadership, training, logistics, and operations support to all staff compliant with ITSM governance best practices.
  • Implemented a system to support after hours and emergency shipments with a 3PL partner in conjunction with internal I/O logistics team.
  • Collaborate with various departments on bills of material, trims sourcing, logistics, plant certification and compliance.
  • Coordinated activities across multiple disciplines including: Engineering, Service & Support, Finance, marketing and Logistics.
  • Cut transportation costs by 9.5% by revamping and reorganizing the logistics and transportation departments.
  • Directed operations training for all logistics warehouses in Asia, Europe, and North America.
  • Manage the transportation for F21 retail & outlet store locations, including reverse logistics.
  • Worked collaboratively with Logistics, Finance, Marketing and IT Systems teams.
  • Manage logistics to ensure plans are on time and budget.
  • Managed multi channel reverse logistics and inventory control operation comprised of 80-110 Associates, 3PL management and staff.
  • Operated logistics for a Orthopedic company on a global scale ensuring domestic and international vendors needs are met.
  • Company was sold) Lauded for international trade relations with our installers, de-installers and logistics centers.

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2 Logistics Jobs

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10. SLA

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high Demand
Here's how SLA is used in Global Operations Manager jobs:
  • Facilitated and executed customized customer visit experiences from concept to completion, as well as arranged translation when necessary.
  • Constructed and supervised a Regulatory Audit Team accountable for examining new mortgage servicing legislation and verifying Homeward compliance.
  • Develop and motivate team to ensure the delivery of the team and targets are met as per the SLA's.
  • Acted as primary contact to 3rd party translation firms in translating a taxonomy of 4k nodes into 24 languages.
  • Prepared global metrics for reporting to SLT and banks' scorecard for bi-annual SLA review.
  • End to end Operations management for a major SLA reporting tool deployment and usage effort.
  • Procured translation and local photography services and worked with IT lead to plan developer resources.
  • Reduced SLA for DNS requests from 5 days to 3 days by leveraging off-shore resources.
  • Created data mappings to automate translation between 7 taxonomies and 10+ tools.
  • Exceeded SLA targets for Turn-Around-Time +2.3% and Data Accuracy +1.5%.
  • Exceeded SLA goals by 10% on monthly reviews.
  • Prepare quotes/SLAs and supervise data integrity and quality assurance teams to monitor operational gaps.
  • Slashed OSHA recordable injuries by 55% through implementation of HSE management and communication system at all four locations.
  • Compared organizational effectiveness with defined SLAs and negotiated directly with the client (GM) on discrepancies and disputes.
  • Designed, implemented and achieved 'green' for standard SLAs as part of contract renewal.
  • Managed all helpdesk activities from SLA agreements to Policies and Procedures.
  • Ensured consistent adherence to Microsoft / HP contract and SLAs.
  • Monitor compliance with all SLAs and other contractual requirements.
  • Research, prepare and deliver operational overviews and SLAs.
  • Key areas of focus are Lead Scoring, Salesforce SLAs, Documentation, and Best Practices.

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11. Direct Reports

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high Demand
Here's how Direct Reports is used in Global Operations Manager jobs:
  • Provided bi-weekly counseling/feedback to all direct reports including areas of improvement and understanding their concerns.
  • Managed direct reports and indirect reports globally.
  • Led team of 7 direct reports and extended team of 125+ employees in the US and Europe.
  • Communicate with all levels of Executives and employees from CEO through direct reports.
  • Manage a staff of 20, plus multiple indirect reports.
  • Supervised staff of 7 people with 2 direct reports.
  • Managed direct reports (5 staff members) II.
  • Demand Management / S&OP Managed 2 direct reports.

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1 Direct Reports Jobs

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12. Technical Support

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high Demand
Here's how Technical Support is used in Global Operations Manager jobs:
  • Managed technical support engineers working on customer escalations.
  • Designed, implemented, oversaw, and delivered on new process of technical support.
  • Created Global Hardware Technical Support Group to support Netezza appliance.

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13. Database

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high Demand
Here's how Database is used in Global Operations Manager jobs:
  • Developed a knowledge management database for monitoring legal related risks for improved oversight and monitoring of contracts and litigation.
  • Created database used by senior leadership quarterly reports for tracking franchisee performance.
  • Designed and coded a centralized database which provides one point of access to audit information requested of the Global Marine staff.
  • Helped design and maintain a tender cost database in SAP BI to store all costs provided to the tender markets.
  • Manage staff to deliver database builds and study specific materials by established deadlines.
  • Provided data management for 250,000 named account database.
  • Worked with MIS to integrate new products into Onyx and Sales Mechanix database systems.
  • Coordinated and managed IT projects o Project owner for FOA database replacement.
  • Controlled inventory and "shelf-life" database on over 200 polymers.

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2 Database Jobs

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14. HR

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high Demand
Here's how HR is used in Global Operations Manager jobs:
  • Established end user technology leaning program to maximize productive and efficient use of technology throughout the corporation.
  • Managed Fidelity HR & Payroll end-to-end processing to ensure accurate pay and benefit administration.
  • Reduced wafer test operational cost below benchmark through focus on improved operational efficiency.
  • Ensured customer satisfaction through quality work and effective communication throughout projects.
  • Maintained documentation and compliance with all domestic and international HR regulations.
  • Identified process inefficiencies through gap analysis.
  • Reduced budget by approximately $150,000 over two-year period by renegotiating building leases and reducing staff through attrition.
  • Manage and provide performance metrics through review and analysis of KPI's to internal and external clients.
  • Yielded reduction in annual customer returns by 80% over 2 years through design and process improvements.
  • Ensured project profitability through effective time management in controlling project scope, schedule, and resources.
  • Partnered with Support Center and field leaders to pilot tool in regions throughout U.S. and Canada.
  • Managed 17 union employees and a fleet of 1,232 vehicles throughout MI and OH.
  • Identified customer challenges, problems and ability to find resolution through agenda topics.
  • Achieved Global ISO 13485 certification through the quality department.
  • Run and update HRIW reports for Global PLM.
  • Provide site setup of PM's through the CMMS System for the Consumer Health Care Group.
  • Led the implementation of all Voice Activated Dialers (VAD) throughout South America.
  • Helped markets integrate 3rd party Card and Loyalty programs into site experience through shared HTML, APIs and iframe scripts.
  • Planned and oversaw operational upgrade of three stand-alone AS400 systems to iSeries [ ] LPAR environment.
  • Started with Bloomberg as an Account Manager and rose quickly through the ranks.

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3 HR Jobs

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15. Americas

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average Demand
Here's how Americas is used in Global Operations Manager jobs:
  • Orchestrated and hosted international investigator's meetings in the Americas and South Africa, working in collaboration with clinical development.
  • Partner with The Americas Creative Visual Merchandising team on product placement, floor moves, renovations and new store openings.
  • Define and administer staffing requirements for the Americas, Europe, and Asia Pacific regions in support of recruitment decisions.
  • Managed the complete order processing from quote to cash for direct sales outside of the Americas.
  • Managed Loss Incidence Capture in the Americas with a financial impact greater than $100K.
  • Maintained complete responsibility for the Americas operational hub, with 300 port calls monthly.
  • Established training and development and budget processes for the Americas International team.

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2 Americas Jobs

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16. Level Agreements

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Here's how Level Agreements is used in Global Operations Manager jobs:
  • Ensured all services delivered from the Global Operation Centers are meeting customer service level agreements and quality requirements.
  • Developed and implemented Service Level Agreements, Operational Level Agreements, and other Service Level Management processes.
  • Measured team's performance and coached analysts to ensure service level agreements were consistently being met.
  • Ensured that all Service Level Agreements (SLA) were completed and/ or exceeded expectations.
  • Manage relationships with vendors and clients, including performance measurement metrics and service level agreements.
  • Establish service level agreements with end users.
  • Ensured operations service level agreements are met.
  • Defined and maintained Service Level Agreements (SLA's) with 99.99 % Mean Time to Repair (MTTR).

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17. ISO

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average Demand
Here's how ISO is used in Global Operations Manager jobs:
  • Lead ISO certification for global procurement organization.
  • Implemented licensing strategies for next generation products and primary liaison for licensing from the client base into Operations.
  • Designated Point of Contact and internal Liaison for external Payment Card Industry - PCI and SOX audits.
  • Coach and supervise a management team of seven supervisors and manage a diverse workforce of 100 employees.
  • Managed cost down productivity initiatives on Xerox designed products, acting as key liaison between N.A.
  • Guided plant to attain ISO 9000, WRAP and additional internationally acclaimed certifications.
  • Act as Liaison between site (Investigator) and sponsor.
  • Achieved ISO 9001 Certification for Customer Support.
  • Served as SAP liaison for the U.S. EI business.
  • Implemented new agreements post negotiation and further developed customer relationships by serving as client/supplier liaison as part of on-going category management.
  • Served as operational liaison between the customer and Navistar and oversaw cross-functional activities to fulfill customer expectations.
  • Position involved multi-site management coordination and direct accountability for over 200 agents and supervisory staff members.
  • Summarized findings assisted client advisors with effective assessment of viability and risk.
  • Served as a member of the Organization's core leadership team and regional strategy advisor to the Senior Vice President.
  • Maintain relationships with it partners and act as the liaison between the worldwide partners and Certiport.
  • Provide a broad range of global technical project advisory services to Newmont global mining process operations.
  • Ensured tickets were worked in a timely manner and fault isolation was accurate.
  • Manage the ISO 9000 and 17025 business management systems and recertification process.
  • Have attained trusted advisor status as a senior member of the team.
  • HOME ENTERTAINMENT, Assistant Project Supervisor Routed DVD/Blu-Ray packaging components for all live action movie releases throughout Creative Services.

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18. UK

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average Demand
Here's how UK is used in Global Operations Manager jobs:
  • Spearheaded large-scale improvement projects in the USA, UK, Germany, Russia, South Africa, and Australia.
  • Manage relationships and monitor performance of third-party agency partners in US, UK, Germany, and Singapore
  • Traveled to UK and Poland on multiple occasions to train internal teams over the last 3 years.
  • Coordinated drug delivery from Sandwich (UK) to the site.
  • Led capital project team that implemented an integrated barcode scanning system in the U.S. and UK; $750K cost avoidance.
  • Set up, opened and ran a profitable facilities in Mexico, Brazil, UK, Hungary and Singapore.
  • Traveled to UK several times to train Renewal Account Managers on how to use Pivotal/Intacct/BigMachines.
  • Supervised UK and Poland activities during site launches to maximize efficient execution of required tasks.
  • Manage the Waukesha to Tower data center transition project for GE Data Center consolidations.
  • Developed procedures and documentation to deliver training for UK team members using the BCC and Endeca tools.

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19. Management Process

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average Demand
Here's how Management Process is used in Global Operations Manager jobs:
  • Established a formal expatriates management process with complete documentation.
  • Formulated policies/procedures for Change Management Process.
  • Executed examinations on monthly CFPB and BBB complaints analyzing trends and gaps in our compliant management process.
  • Executed precious metal inventory management process, reducing inventory 47% and generating $40M working capital.
  • Propose improvements to the processes and provide guidance to line teams on the incident management process.
  • Assessed logistics management processes and systems and orchestrated a new delivery strategy for DSD.
  • Led the analysis of the existing Incident and Problem Management process.
  • Established and enforced a change management process for assigned projects.
  • Managed performance management process for 87 direct and indirect reports.

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3 Management Process Jobs

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20. Itil

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average Demand
Here's how Itil is used in Global Operations Manager jobs:
  • Expanded ITSM tool by establishing Global Infrastructure and Application Change Management reducing risk and project implementation time leveraging ITIL framework.
  • Partnered with Process Owners and Managers to ensure their success and effectiveness in directing their staff within the ITIL processes.
  • Project management of the ITIL Change Management process for both local and global implementations.
  • Implemented and cross-trained ITIL Change Management principles and strategies to Network Operations staff.
  • Experienced and certified with ITIL, and ITSM, and SDLC management methodologies.
  • Direct the group responsible for the ITIL Service Transition function at Merck.
  • Work with other ITIL process areas to ensure process integration.

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21. Sigma

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Here's how Sigma is used in Global Operations Manager jobs:
  • Managed Lean Six Sigma reporting activities for the organization internally and to Corporate.
  • Presented with company-wide award for outstanding Six Sigma achievement across Cisco.
  • Developed and implemented Chemical Design for Six Sigma for Pharmaceuticals.
  • Led team's efforts in departmental goal of achieving ACE Silver in UTC's six sigma program.
  • Developed partnerships with other Lean Six Sigma Leaders across the entire company to share best practices.
  • Reduced month end closing time 12 hours while digitizing processes, using Six Sigma principles.
  • Established the metrics for the Six-Sigma team ensuring performance measurements' accuracy.
  • Instituted Six Sigma and project management discipline throughout the team.
  • Developed and executed Ford's Six Sigma and QOS strategic plan and performance management, achieving best in class performance levels.
  • Completed Six Sigma Greenbelt Training and 6-Month Management Training (Leadership Program)
  • Manage global value analysis productivity teams and facilitate group events Manage strategic supplier development and Six Sigma programs Represent LENOX div.

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22. New Product Development

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23. Operational Processes

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average Demand
Here's how Operational Processes is used in Global Operations Manager jobs:
  • Developed and institutionalized operational processes and procedures, documentation and reporting.
  • Coordinated cross-disciplinary training and quality assurance team for designing operational processes.
  • Coordinated operational processes with strategic sourcing within Corporate Purchasing.
  • Managed multiple operational processes and department projects.
  • Lead and manage Operations team to ensure all operational processes are defined, documented, and followed.
  • Created and published operational processes, procedures, and work instructions.

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4 Operational Processes Jobs

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24. SOP

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Here's how SOP is used in Global Operations Manager jobs:
  • Ensured conduct of study followed all SOP's and protocol requirements.
  • Implemented all SOP's and maintained accordingly.
  • Established export SOP processes for all departments.
  • Key Accomplishments * Achieved reliability for jobs by implementation of Standard Operating Procedures (SOP's) and efficiency improvements.
  • Conducted assessment visits with CRAs to assess monitoring skills/ICH/GCP per company SOP or Client requirements.
  • Maintained compliance with ICH/GCP, CFR Part 21, and organizational procedures and SOPs.
  • Prepared SOPs, internal and external training manuals and Quarterly Business Reviews.

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25. Risk Management

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Here's how Risk Management is used in Global Operations Manager jobs:
  • Provided financial support and product flow details to the global risk management group for their annual risk assessment.
  • Led the creation and implementation of Enterprise Risk Management and the subset Operational Risk Management.
  • Integrated front and back-office risk management proprietary systems achieving a 25% reduction in staff.
  • Manage global FX risk management.

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26. Management System

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Here's how Management System is used in Global Operations Manager jobs:
  • Provided expertise in automated logistics management systems pertaining to supply, maintenance, and transportation.
  • Served on the corporate working group and led efforts to achieve Responsible Care Management Systems (RCMS) Certification.
  • Participated on global Learning Management Systems (LMS) implementation project and defined datamigration strategy, business processes and documentation.
  • Implemented a uniform peer trainer management system Automated training certifications by developing an enterprise-wide tracking tool
  • Developed an online knowledge management system, with automated workflow and checkpoints.

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27. Vendor Relations

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Here's how Vendor Relations is used in Global Operations Manager jobs:
  • Managed vendor relationships for optimal up-time and advancement of the community platform.
  • Managed vendor relations, including creation and maintenance of performance measurement metrics.
  • Managed all aspects of technical support including operations management, vendor relationships, CSAT, QA, CM, and TD.
  • Established key vendor relationships with suppliers to improve quality while managing cost; drove expenses down by more than 20%.
  • Maintained vendor relationships: amended, tracked and renewed vendor hardware maintenance and field service contracts.
  • Assisted with regional issues, global market recommendations & strategy, & vendor relationships.
  • Enabled a consolidation of over 20% of the business by analyzing vendor relationships.
  • Managed vendor relationships in support of employees in eight countries on four continents.
  • Maintained strong trusted vendor relationships with many vendors for data and voice.
  • Provided end-user services to clients and handled vendor relationships.
  • Managed all aspects of vendor relationship.
  • Managed vendor relationships for all phases of project management: scope, schedule, timeline, resources and budget.

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28. R

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average Demand
Here's how R is used in Global Operations Manager jobs:
  • Leveraged in-depth understanding of the end-to-end customer experience to identify and rectify troublesome platform issues.
  • Communicated issues, risk, and best practices across many departments, and at different levels of the organization.
  • Implemented strategies to combine data breach operations in 3 different countries into 1 process in the United States.
  • Implemented new report writing standards that improved report quality and approval by the compliance committee.
  • Organized governance reviews and issues management forums for both on-shore and offshore delivery teams.
  • Guided our local team in project management and tracking for other sectors as well.
  • Build an environment with converted data for agency to use during user acceptance testing.
  • Improved the report collection process for a quarterly report that eliminated duplicate work.
  • Facilitated the build-out of two state-of-the art offices comprised of 380K sq.
  • Manage interrelated projects and define methodology to evaluate global interface requirements and build timelines and documented procedures for future deployments
  • Compiled quarterly Treasury deliverables for debt covenant compliance, board presentations and dashboards.
  • Developed an analytical report and process to review quarterly compliance issues.
  • Project Management: o Communicated status, timetables, issues, next steps, and risks to stakeholders and senior staff.
  • Served in account management role supporting the Sales team to ensure that clients needs and meet business objectives.
  • Developed and trained users of the supply chain on end-to-end systems, workflows, and policies.
  • Coordinated audit responses to SEC, NYSE and NASD inspections of GSCo., US broker-dealer.
  • Supervised full time, direct report staff and temporary resources.
  • Managed daily interaction with NYSE for customer business of GSCo.
  • Initiate and manage reengineering projects that streamline and improve processes.
  • Develop and communicate the deliverables and timeline, producing compliance books that are published electronically to all committee members monthly.

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29. Business Requirements

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average Demand
Here's how Business Requirements is used in Global Operations Manager jobs:
  • Project Scope Management, including working with various internal departments to define business requirements, overall needs, and project scope.

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30. Emea

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low Demand
Here's how Emea is used in Global Operations Manager jobs:
  • Directed overall briefing strategy and operations management of global executive briefing program for North America, EMEA, and Latin America.
  • Direct manager of Release Managers who managed teams in NAM and EMEA.

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31. Performance Reviews

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low Demand
Here's how Performance Reviews is used in Global Operations Manager jobs:
  • Developed associate performance objectives, conducted performance reviews, and assisted with the creation of individual development plans.
  • Observed employee job performance, provided constructive feedback and administered performance reviews.
  • Conducted team's performance reviews and addressed performance issues.

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32. ERP

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low Demand
Here's how ERP is used in Global Operations Manager jobs:
  • Mentored Global counterparts on complexity cycles and methodology as to bring awareness to the benefits of an enhanced Global Business Strategy.
  • Constructed technical publications and end user processes and procedures for enterprise supply chain implementations.
  • Interpreted Federal/State/Corporate policy, determined impact, disseminated policy guidance to Florida operational areas.
  • Implemented national and international initiatives supporting the global enterprise and multiple constituent business units.
  • Served on enterprise-level project team establishing a Preferred Vendor Network for translation services.
  • Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
  • Partnered with Visual Merchandising counterparts to execute major changes and/or re-merchandising plans.
  • Identified high-risk operational issues and worked across enterprise groups to remedy.
  • Hand-picked by SVP to manage enterprise-wide technical support operations.
  • Collaborated with RP regional counterparts to streamline processes and communications with local market, and to resolve replenishment issues.
  • Direct & manage multiple enterprise services supporting over 40,000 global customers with a focus on Customer Service.
  • Managed direct and indirect reports in the Jacksonville Control Tower as well as in Antwerp and Singapore.
  • Owned customer management module of SAP enterprise system that captured all resale and inventory data.
  • Created floor plans with Regional Visual Merchandising counterparts for all new store and renovation projects.
  • Selected ERP system and lead the installation project.
  • Initiated SSA University curriculum, training business and application consultants in functional ERP workflows.
  • Trained counterpart in London on VEVO account best practices and procedures.
  • oImplemented enterprise wide vendor management strategy.
  • provided project support for SunPeak -Sun's ERP system conversion to Oracle Financials from legacy IBM Mainframe systems.
  • oLed configuration and implementation of new, enterprise wide, Applicant Tracking System (Taleo).

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33. Action Plans

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low Demand
Here's how Action Plans is used in Global Operations Manager jobs:
  • Documented all actions taken during major Incidents and developed/executed action plans to address problems.
  • Developed capacity model action plans for the effective management of claim inventory levels across the processing sites.
  • Develop and execute action plans that will align methods/checkpoints to validate progress and performance.
  • Establish action plans that outline key steps for achieving each goal.
  • Conduct monthly Geo Reviews on action plans and portfolio generation.

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34. KPI

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low Demand
Here's how KPI is used in Global Operations Manager jobs:
  • Designed and implemented detailed KPI visualization reporting capabilities for operational governance and data driven decision making and action.
  • Performed quality controls and monitored production KPI's to maintain responsibility and accountability throughout the contact center.
  • Created and established Business Intelligence and KPI Reporting to monitoring business and supply chain alignment and performance.
  • Created Business Intelligence and KPI Report establishing reporting standards and processes throughout company.
  • Negotiated additional KPI's and Assurances during contract renewal negotiations to further protect the best interests of EMC and our customers.
  • Spearheaded development and global implementation of KPI s and metrics as well as a global database to capture results.
  • Improved visibility and performance of global operations through creation and implementation of formal field reporting structure and KPI's.
  • Implemented dashboard metrics and reporting information (e.g., KPI, scorecards, and productivity reports).
  • Provide monthly, quarterly, and annual KPI reporting.
  • Prepared and presented high level operations reporting of KPIs and metrics including quality and financial performance dashboards to executive management.
  • Implemented enhanced visual reporting on financial results and KPIresulting in greater strategic collaboration between business units.
  • Monitored and verified third party Service Level Agreements determining achievement of KPIs.
  • Documented and maintained Change and Problem metrics relating to KPIs and business objectives, reporting to senior management.
  • Modified communications and KPI for Repete's three largest customers.
  • Completed high-quality KPIs on time consistently near 100%.
  • Designed renewal sales and operations KPIs while overhauling SLA program to provide real time qualitative measurement of rep activities.

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35. CRM

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low Demand
Here's how CRM is used in Global Operations Manager jobs:
  • Designed, deployed and administered global Customer Relationship Management (CRM) solution and strategy for all business units and teams.
  • Identified and deputized taxonomists abroad to create a more robust supply of data for the CRM's taxonomy service.
  • Organized train the trainer sessions and collaborated with technical teams to coordinate the transition of CRM systems.
  • Upgraded the CRM application and database version including converting the data to Unicode.
  • Co-managed the company wide CRM redesign.
  • Analyzed at least 12 Critical Reporting Metrics (CRMs), ensuring fulfillment of all internal and vendor service level agreements.
  • Installed a new CRM and accounting system so we could capture all billable phone and engineering support.
  • Relocated Lego's primary datacenter twice Managed a major initiative to in-source a CRM application saving $150,000.00 annually.

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36. Business Development

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low Demand
Here's how Business Development is used in Global Operations Manager jobs:
  • Coordinated Business Development team in areas of strategic planning, resource development, fiscal requirements and marketing development.
  • Implemented strategic business planning, business development, forecasting, and training.
  • Managed operations, marketing, and business development activities for high-tech startup.
  • Participated in proposal development and on-going business development

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37. Business Partners

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low Demand
Here's how Business Partners is used in Global Operations Manager jobs:
  • Represented Network Operations and presented departmental overviews and demonstrations to internal and external business partners and visitors.
  • Led negotiations and overall project engagement with international partners to achieve new business partnerships.
  • Co-managed business contingency plan process supporting business partners.
  • Managed relationships with Apparel IT business partners to optimize the development process of our systems.

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1 Business Partners Jobs

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38. Project Management

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low Demand
Here's how Project Management is used in Global Operations Manager jobs:
  • Key responsibilities included executive stakeholder management, project management and process efficiency tool deployment for implementation success.
  • Provided marketing and project management leadership to worldwide operating companies in bringing products to market.
  • Established and implemented a strategic planning tool for approximately 50 project management resources
  • Delivered high-level project management on numerous initiatives to improve office operations.
  • Provided leadership, project management, and mentoring to a team of 60 reports in a high paced, dynamic environment.
  • Excel in the areas of project management, metrics reporting, facilitation, negotiation and conflict resolution.
  • Project management of MTVN's distributed media player platform, and mobile applications using agile methodologies.
  • Identified best practices and delivered input for improvement of project management tools, techniques and procedures.
  • Lead Commercial Operations, Project Management and Field Services Teams.
  • Scored 4.5 out of 5 for client satisfaction and project management
  • Consulted in numerous technical presales projects and on-site client implementations in project management that generated over $12.3M in new revenue.
  • Project Management Coordinate and maintain the issues log.

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6 Project Management Jobs

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39. Service Levels

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low Demand
Here's how Service Levels is used in Global Operations Manager jobs:
  • Decreased overtime expense by 44% and improved inbound service levels by 20%+.
  • Managed relationships with off-shore managed services vendors to maintain and improve service levels.

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40. Performance Management

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low Demand
Here's how Performance Management is used in Global Operations Manager jobs:
  • Coach, mentor, and develop Global Relocation Teams including performance management.
  • Lead cross functional teams to increased productivity through cross training, performance management and professional development.
  • Ensured all client solutions employees had Performance Management goals aligned with the HR policy.

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1 Performance Management Jobs

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41. Sharepoint

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low Demand
Here's how Sharepoint is used in Global Operations Manager jobs:
  • Increased collaboration and visibility of international teams by developing SharePoint site with employee contact information for all countries.
  • Implemented SharePoint for interactions with 3rd party providers and to globally align Quality Control reviews.
  • Created a WFM SharePoint to start sharing daily reports with Operations manager.
  • Manage SharePoint sites for firm reporting.
  • Created and maintained team SharePoint site.
  • Developed Sharepoint resources that accommodate internal process tracking
  • Maintained global projects portal in MS SharePoint and managed resource assignments.
  • Designed Easy Capture, one-click Sharepoint solution of File/Save As capability with proven Findability of past documentation.
  • Developed and implemented SharePoint tool for tracking scope across agencies, initiating out-of-scope process for ad-hoc client requests.

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42. Daily Operations

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low Demand
Here's how Daily Operations is used in Global Operations Manager jobs:
  • Oversee and direct business operations and the functions that are too diverse to be segmented while running the daily operations.
  • Managed the daily operations of the company's global commercial steer axle production activities in Monterrey Mexico.
  • Created schedule for and managed daily operations for security monitoring 24x7 around the globe.
  • Manage daily operations of the US Service Renewal and Booking Team.
  • Managed the daily operations of services delivery within the operations environment.

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43. QA

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low Demand
Here's how QA is used in Global Operations Manager jobs:
  • Define, implement and improve cross-functional QA processes, associated tools and implements relates systems as required.
  • Worked closely with QA to develop use cases, review test results, and track bugs.
  • Provide reporting for QA Compliance and Maintenance and Operations.
  • Ensured all deliverables such as survey, install and maintenance reports were complete and submitted to QA prior to delivery.
  • Defined infrastructure core information security performance metrics with senior managers System Administration and Help Desk support for Prod/Dev/QA UNIX environments

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1 QA Jobs

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44. SOX

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low Demand
Here's how SOX is used in Global Operations Manager jobs:
  • Participated in regulatory and SOX audits and continuously strengthen security controls on validated systems.
  • Developed SOX compliance processes and ongoing compliance management procedures.
  • Create gap analysis for system quality and completeness testing to reduce risk of unauthorized access for SOX and SSAE16 entities.
  • Oversee team adherence to establish policies and procedures linked to ITIL, SOX and change control corporate IT initiatives.
  • Ensured SOX policies and procedures are followed and supporting documentation is complete and accurate.
  • Managed offsite storage vendor relationship and audited their performance against Payment Card Industry - PCI and SOX compliance.

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45. Key Achievements

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low Demand
Here's how Key Achievements is used in Global Operations Manager jobs:
  • Key Achievements * Pioneered budget tracking and expense reductions for all facilities associated with HEAT software.
  • Key Achievements Elimination of revenue recognition errors from existing accounting system, MAS 200.
  • Key Achievements: Accomplished 100% compliance with all training requirements.
  • Key Achievements Advanced the company s airline relationships and added new suppliers to provide better services and pricing.
  • Key Achievements: * Reduced Opex by $3.5M annually and saved over $5M in Capex purchases.

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46. Business Objectives

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low Demand
Here's how Business Objectives is used in Global Operations Manager jobs:
  • Aligned global quality performance objectives to business objectives for executive compensation plans.
  • Partnered with local and global leadership to create world class alignment of HR initiatives to business objectives.
  • Aligned team and goals with over-all business objectives.

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2 Business Objectives Jobs

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47. Annual Budget

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low Demand
Here's how Annual Budget is used in Global Operations Manager jobs:
  • Monitor all warehouse operation expenditures and ensure an annual budget of $8 million is in line with corporate goals.
  • Developed $3 million annual budget, managing capital, variances and operational expenses as related to the facility.
  • Negotiated on behalf of the Firm all Intellectual & Research databases (annual budget of $3M).
  • Established annual budgets, reviewed monthly performance, and ensured compliance to divisional goals.
  • Managed and executed annual Budget for SOD-G ($100K).
  • Provided annual budget information and prepared tracked ROC budgets.
  • Controlled multi-million dollar global budget and deal-specific budgets, performing on-going monitoring, resulting in annual budget objective being met.

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48. Operational Support

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low Demand
Here's how Operational Support is used in Global Operations Manager jobs:
  • Provide operational management and leadership to 28 Clinical Project Associates & Operational Support Coordinators.
  • Managed development and implementation of solutions for all processes, procedures and operational support.
  • Provide operational support for up to 120 CABs worldwide.

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1 Operational Support Jobs

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49. Incident Management

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low Demand
Here's how Incident Management is used in Global Operations Manager jobs:
  • Conduct Global security assessments and audits, penetration testing, and incident management.
  • Manage change control management, global outage/incident management, and communications.
  • Managed incident management, problem management, change management, projects/reporting.
  • Documented and implemented Incident Management standards, policy and procedures.
  • Lead as the implementation manager for the below management projects: o Incident management and action plan management.

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50. External Customers

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low Demand
Here's how External Customers is used in Global Operations Manager jobs:
  • Lead a 30 person team of IT professionals to deliver hosting services to over 200 internal and external customers.
  • Assist internal and external customers in problem solving.
  • Manage and develop a strong relationships with internal and external customers.

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Global Operations Manager Jobs

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20 Most Common Skills For A Global Operations Manager

Ensure Compliance

12.3%

Customer Service

10.9%

Process Improvement

8.0%

Global Operations

7.9%

Cost Savings

7.0%

Infrastructure

6.8%

Key Performance Indicators

6.8%

Business Units

5.3%

Logistics

5.0%

SLA

4.7%

Direct Reports

3.3%

Technical Support

3.1%

Database

3.0%

HR

2.6%

Americas

2.5%

Level Agreements

2.4%

ISO

2.1%

UK

2.1%

Management Process

2.1%

Itil

2.0%
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Typical Skill-Sets Required For A Global Operations Manager

Rank Skill
1 Ensure Compliance 8.4%
2 Customer Service 7.5%
3 Process Improvement 5.5%
4 Global Operations 5.4%
5 Cost Savings 4.8%
6 Infrastructure 4.7%
7 Key Performance Indicators 4.7%
8 Business Units 3.7%
9 Logistics 3.4%
10 SLA 3.2%
11 Direct Reports 2.2%
12 Technical Support 2.1%
13 Database 2.0%
14 HR 1.8%
15 Americas 1.7%
16 Level Agreements 1.7%
17 ISO 1.5%
18 UK 1.5%
19 Management Process 1.4%
20 Itil 1.4%
21 Sigma 1.4%
22 New Product Development 1.4%
23 Operational Processes 1.3%
24 SOP 1.3%
25 Risk Management 1.3%
26 Management System 1.3%
27 Vendor Relations 1.3%
28 R 1.2%
29 Business Requirements 1.2%
30 Emea 1.2%
31 Performance Reviews 1.2%
32 ERP 1.2%
33 Action Plans 1.2%
34 KPI 1.2%
35 CRM 1.1%
36 Business Development 1.1%
37 Business Partners 1.1%
38 Project Management 1.0%
39 Service Levels 1.0%
40 Performance Management 1.0%
41 Sharepoint 0.9%
42 Daily Operations 0.9%
43 QA 0.8%
44 SOX 0.8%
45 Key Achievements 0.8%
46 Business Objectives 0.8%
47 Annual Budget 0.7%
48 Operational Support 0.7%
49 Incident Management 0.7%
50 External Customers 0.7%
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67,505 Global Operations Manager Jobs

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