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Become A Global Service Manager

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Working As A Global Service Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Global Service Manager Do At KPMG

* Manage overall outsourcing engagement(s) and client relationship(s), including the supervision of staff supporting engagements and coordination of services with GMS tax and technology, to deliver integrated support to client regarding all aspects of global mobility
* Manage payroll processes including payroll instructions, shadow payroll process, and analyze.
* Track expatriate payroll, compensation, and benefits
* Supervise all global mobility and other assignment-related issues, provide or oversee services prior to the assignment, during the assignment and during repatriation/localization including assignment cost analysis, expatriate orientations, vendor coordination, preparation of assignment balance sheets, and letters of understanding.
* Develop and conduct expatriate training and communications for staff, clients, business leaders, and assignees, and manage engagement financials
* Provide global mobility policy development and processes support to new and existing clients, generate global mobility advisory projects based on knowledge of a client's business, and serve in a client service delivery role on key advisory and outsourcing engagements
* Develop and lead internal/external training sessions relating to trends in expatriate program management (as well as general international human resource issues) and participate in the development of Global Mobility Tax team members

What Does A Global Service Manager Do At Abbott

* Responsible for implementing and maintaining the effectiveness of the quality system. 
* Lead and develop highly technical product support; escalation and training personnel per policies and procedures.
* Manage and report service level metrics by country within product responsibility.
* Responsible for technical service and support documentation; including ISAs; TSBs; Service and Support manuals and user impact for application documentation.
* Represent country and area service teams regarding quality system and service actions for products supported; including customer satisfaction metrics and input.
* Analyze trend data from a variety of sources to determine true causes of problems; and develop plans to resolve; anticipate; and avoid them.
* Extrapolate solutions to novel incidents from unrelated precedents; resolve ambiguity.
* Influence and drive service performance at the global and country level.
* Hold country service teams accountable and manages completion of CAPA mandatory actions prior to due date.
* Translate customer needs into product and process requirements; review process and product designs to ensure that customer satisfaction and establish programs to address those issues and prevent defects.
* Prepare and manage to departmental budget and global retrofit budget for products supported.
* Identify and present needs for capital; facilities; and product and process improvements.
* Workload balance technical support; on-site escalation; employee and customer training with internal projects and product improvements.
* Balance on-market resource needs with new product development.
* Balance project prioritization with support functions.
* Create a climate of high performance; trust and respect within the organization.
* Conduct performance; development; and disciplinary discussions with employees.
* Interview candidates for positions in the department.
* Build effective relationships internally and externally by productive exchange information with employees; peers; global service leaders; internal leaders and customers.
* May require extensive global travel with little or no notice.
* Communicate effectively with peers and leaders from different countries and cultures on a daily basis.
* Share best practices and processes globally to impact service effectiveness.
* Improve processes used by service teams to reduce cost of service and improve customer satisfaction.
* Manage concurrent projects and meet timelines.
* Position Accountability/Scope:
* Position scope is within the product family supported by technical team.
* Communicate effectively with global area and country service and support communities.
* Represent the function to other areas of the company and outside the company.
* Ensure compliance to regulatory requirements; understand and apply GMP; understand quality and procedures and provide resources for compliance (i.e. training).
* Identify and implement cost reductions; accountable for positively impacting the cost of service globally.
* Accountable for budget/ financial responsibility for spending; cost improvements and variances; manages within prescribed budget parameters.
* Oversee and coordinate multiple shift operations; team must support all countries 24X7 by email or phone .
* Resolve or raise issues to the appropriate level for resolution

What Does A Global Service Manager Do At Deloitte

* Develop and lead winning strategies for pursuits in collaboration with teams Challenge teams to drive relationships and be innovative in their approach to bringing high-value, customized, and winning strategies to potential clients Navigate opportunities with a focus on flexibility, the buyer, and trouble-shooting as circumstances change Coordinate activities with the team, including relationship mapping, key messaging, value proposition, and competitive edge Provide strategic guidance and advisory support for non
* CoE led pursuits Coordinate (and participate in, as appropriate) debriefs following a win or loss Contribute to our competitive intelligence and data mining, including trends and insights Support maintenance of self-serve materials and collateral

What Does A Global Service Manager Do At KPMG

* Manage client expectations and delivery of services to expatriate employees of corporate clients
* Develop and maintain relationships with clients
* Develop and review tax equalization and international assignment policies
* Review tax returns and equalizations of expatriate employees
* Mentor and coach staff
* Manage resource allocation, workflow, and resource utilizatio

What Does A Global Service Manager Do At KPMG

* Identify, negotiate and secure a wide variety of tax and non-tax economic incentives
* Assist multi-state companies with state and local tax issues, particularly as they relate to relocation and expansion activity
* Liaise with local office and national tax leadership related to market activities
* Help clients with state and local tax issues related to relocation or expansion efforts

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How To Become A Global Service Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Global Service Manager jobs

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Global Service Manager Demographics

Gender

  • Male

    66.5%
  • Female

    31.5%
  • Unknown

    2.1%

Ethnicity

  • White

    78.4%
  • Hispanic or Latino

    9.7%
  • Asian

    8.8%
  • Unknown

    2.1%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    32.4%
  • French

    14.7%
  • Carrier

    8.8%
  • Portuguese

    5.9%
  • German

    5.9%
  • Mandarin

    5.9%
  • Italian

    5.9%
  • Russian

    2.9%
  • Chinese

    2.9%
  • Czech

    2.9%
  • Japanese

    2.9%
  • Norwegian

    2.9%
  • Hindi

    2.9%
  • Polish

    2.9%
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Global Service Manager

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Global Service Manager Education

Global Service Manager

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Real Global Service Manager Salaries

Job Title Company Location Start Date Salary
Senior Global Services Manager Vodafone Global Enterprise, Inc. Redwood City, CA Sep 21, 2012 $191,698
Head of Global Services Traiana, Inc. New York, NY Jan 07, 2016 $188,122
Head of Global Database Services Cintra Software & Services New York, NY Nov 27, 2015 $159,141
Global Head of USD IRS Execution Services ICAP SEF (Us) LLC Jersey City, NJ Sep 24, 2015 $155,834
Global Savings and Retail Banking Services Manager Finca International, Inc. Washington, DC Oct 01, 2011 $150,000
Global Consumer Infrastructure Services Head Citigroup Technology, Inc. New York, NY Jun 30, 2011 $150,000 -
$400,000
Global Business Services Manager Dresser-Rand Company Olean, NY Oct 01, 2010 $148,177 -
$90
Head of Global Database Services Cintra Software &Amp; Services New York, NY May 01, 2014 $145,000
Senior Global Services Inventory Manager Verifone, Inc. San Jose, CA Aug 26, 2016 $140,000
SR. Global Services Inventory Manager Verifone, Inc. San Jose, CA Sep 24, 2015 $140,000
Global Services Manager, Adobe Professional Servic Adobe Systems Incorporated San Jose, CA Jul 07, 2014 $139,007
Global Services Manager Acumen Solutions, Inc. McLean, VA Nov 29, 2015 $135,051
Global Services Manager Acumen Solutions, Inc. Washington, DC Nov 30, 2014 $126,630
Global Services Manager Acumen Solutions, Inc. McLean, VA Nov 30, 2014 $126,630
Manager, Global Client Services Pearson Education, Inc. Brisbane, CA Jan 10, 2016 $125,225
Global Service Manager Telefonica USA, Inc. San Francisco, CA Sep 20, 2016 $125,000
Global Services Client Manager PTC Needham, MA Jul 04, 2012 $122,000
Manager, Global Wholesale Services The Bank of Nova Scotia New York, NY Jun 12, 2010 $120,000
Global Strategic Services Manager Visa U.S.A. Inc. Foster City, CA Aug 31, 2015 $114,795 -
$160,000
Senior Global Service Policy Manager Microsoft Corporation Redmond, WA Nov 16, 2009 $108,120
Manager, Global Client Services Globalenglish Corporation Brisbane, CA Oct 01, 2013 $106,298 -
$144,675
E-Discovery Manager, Global Privacy Services Vcounsel LLC Richardson, TX Aug 21, 2014 $102,731 -
$105,500
Global Service Manager Telefonica USA, Inc. Flower Mound, TX Aug 20, 2015 $98,613
Global Services Manager PTC Allen, TX Jan 08, 2012 $97,500
Global Service Manager Telefonica USA, Inc. Flower Mound, TX Aug 26, 2014 $95,740
Manager, Global Learning Services Affinnova, Inc. Waltham, MA Feb 18, 2014 $95,000

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Top Skills for A Global Service Manager

ServiceDeliveryEnsureComplianceProceduresStrategyFinancialPerformanceInfrastructureCustomerSatisfactionProjectManagementPortfolioGlobalServicesWebTTechnicalSupportProcessImprovementPServiceDeskTelecomCloudAmericasProfessionalServices

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Top Global Service Manager Skills

  1. Service Delivery
  2. Ensure Compliance
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Developed the Global Operations Guide with partners, which ensured the effective management of service delivery goals.
  • Enforced the GM Information Security policies and procedures to ensure compliance with Sarbanes Oxley, ACL, and SVA.
  • Developed and ensure Standard Operating Procedures, Operational Run Books, and Project Workbooks are adhered to.
  • Created go to market strategy with client principal teams leadership to shape HP's approach to digital.
  • Conducted competitive comparative analysis to evaluate current offerings and financial performance to identify market opportunity.

Top Global Service Manager Employers

Global Service Manager Videos

Career Advice on becoming an Account Manager by Alexandra F (Full Version)

A day in the life of a Global Service Manager at ON Semiconductor

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