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Become A Global Service Manager

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Working As A Global Service Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Global Service Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Global Service Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Global Service Manager jobs

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Global Service Manager Demographics

Gender

Male

66.5%

Female

31.5%

Unknown

2.1%
Ethnicity

White

78.4%

Hispanic or Latino

9.7%

Asian

8.8%

Unknown

2.1%

Black or African American

0.9%
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Languages Spoken

Spanish

32.4%

French

14.7%

Carrier

8.8%

Portuguese

5.9%

German

5.9%

Mandarin

5.9%

Italian

5.9%

Russian

2.9%

Chinese

2.9%

Czech

2.9%

Japanese

2.9%

Norwegian

2.9%

Hindi

2.9%

Polish

2.9%
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Global Service Manager Education

Schools

University of Phoenix

17.2%

University of South Florida

5.7%

Auburn University

5.7%

New York University

5.7%

University of Houston

4.6%

Arizona State University

4.6%

Boston College

4.6%

University of Central Oklahoma

4.6%

Pennsylvania State University

4.6%

Oklahoma State University

4.6%

Texas A&M University

4.6%

Xavier University

4.6%

University of Texas at Austin

4.6%

University of Connecticut

3.4%

Oregon State University

3.4%

Drexel University

3.4%

Wayne State University

3.4%

A-Technical College

3.4%

Central Michigan University

3.4%

Heald College - Central Administrative Office

3.4%
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Majors

Business

34.0%

Computer Science

9.1%

Finance

8.3%

Management

5.6%

Electrical Engineering

4.3%

Information Technology

4.3%

Project Management

3.7%

Accounting

3.7%

Marketing

3.2%

Communication

2.7%

Human Resources Management

2.7%

Computer Information Systems

2.7%

Management Information Systems

2.4%

Computer Networking

2.4%

Mechanical Engineering

2.1%

Information Systems

2.1%

Computer Engineering

1.9%

Electrical Engineering Technology

1.6%

Economics

1.6%

Criminal Justice

1.6%
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Degrees

Bachelors

38.3%

Masters

30.2%

Other

18.7%

Associate

7.9%

Certificate

2.9%

Doctorate

1.5%

Diploma

0.6%
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Real Global Service Manager Salaries

Job Title Company Location Start Date Salary
Senior Global Services Manager Vodafone Global Enterprise, Inc. Redwood City, CA Sep 21, 2012 $191,698
Head of Global Services Traiana, Inc. New York, NY Jan 07, 2016 $188,122
Head of Global Database Services Cintra Software & Services New York, NY Nov 27, 2015 $159,141
Global Head of USD IRS Execution Services ICAP SEF (Us) LLC Jersey City, NJ Sep 24, 2015 $155,834
Global Savings and Retail Banking Services Manager Finca International, Inc. Washington, DC Oct 01, 2011 $150,000
Global Consumer Infrastructure Services Head Citigroup Technology, Inc. New York, NY Jun 30, 2011 $150,000 -
$400,000
Head of Global Database Services Cintra Software &Amp; Services New York, NY May 01, 2014 $145,000
Senior Global Services Inventory Manager Verifone, Inc. San Jose, CA Aug 26, 2016 $140,000
SR. Global Services Inventory Manager Verifone, Inc. San Jose, CA Sep 24, 2015 $140,000
Global Services Manager, Adobe Professional Servic Adobe Systems Incorporated San Jose, CA Jul 07, 2014 $139,007
Global Services Manager Acumen Solutions, Inc. McLean, VA Nov 29, 2015 $135,051
Global Services Manager Acumen Solutions, Inc. Washington, DC Nov 30, 2014 $126,630
Global Services Manager Acumen Solutions, Inc. McLean, VA Nov 30, 2014 $126,630
Manager, Global Client Services Pearson Education, Inc. Brisbane, CA Jan 10, 2016 $125,225
Global Service Manager Telefonica USA, Inc. San Francisco, CA Sep 20, 2016 $125,000
Global Services Client Manager PTC Needham, MA Jul 04, 2012 $122,000
Manager, Global Wholesale Services The Bank of Nova Scotia New York, NY Jun 12, 2010 $120,000
Manager, Global Financial Services Kurt Salmon Us Inc. New York, NY Sep 02, 2016 $118,000 -
$132,000
Global Strategic Services Manager Visa U.S.A. Inc. Foster City, CA Aug 31, 2015 $114,795 -
$160,000
Senior Global Service Policy Manager Microsoft Corporation Redmond, WA Nov 16, 2009 $108,120
Manager, Global Client Services Globalenglish Corporation Brisbane, CA Oct 01, 2013 $106,298 -
$144,675
E-Discovery Manager, Global Privacy Services Vcounsel LLC Richardson, TX Aug 21, 2014 $102,731 -
$105,500
Global Service Manager Telefonica USA, Inc. Flower Mound, TX Aug 20, 2015 $98,613
Global Services Project Manager Henry Schein, Inc. Melville, NY May 04, 2016 $97,994
Global Services Manager PTC Allen, TX Jan 08, 2012 $97,500
Global Service Manager Telefonica USA, Inc. Flower Mound, TX Aug 26, 2014 $95,740

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Top Skills for A Global Service Manager

ServiceDeliveryEnsureComplianceProceduresStrategyFinancialPerformanceInfrastructureCustomerSatisfactionProjectManagementPortfolioGlobalServicesWebTTechnicalSupportProcessImprovementPServiceDeskTelecomCloudAmericasProfessionalServices

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Top Global Service Manager Skills

  1. Service Delivery
  2. Ensure Compliance
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Developed the Global Operations Guide with partners, which ensured the effective management of service delivery goals.
  • Enforced the GM Information Security policies and procedures to ensure compliance with Sarbanes Oxley, ACL, and SVA.
  • Developed and ensure Standard Operating Procedures, Operational Run Books, and Project Workbooks are adhered to.
  • Created go to market strategy with client principal teams leadership to shape HP's approach to digital.
  • Conducted competitive comparative analysis to evaluate current offerings and financial performance to identify market opportunity.

Top Global Service Manager Employers

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