Global Service Manager Careers

Thanks to the magic of computers, the market for most software or technological products isn't confined to their country of origin. A tech company can find clients flung all across the globe. However, this means that they need to provide global service levels to meet international demand levels, which is where a global service manager comes into play.

A global service manager coordinates support for users of a product. They often manage a whole team of staff dedicated to service. The global service manager helps improve service by maintaining databases, testing products, and fulfilling any project management duties. They basically cover whatever needs to be done to make sure that a product makes clients happy.

The global service manager needs to have some technological knowledge and experience working with people to crush this position. Many have bachelor's degrees or even master's degrees in business and years of experience in project management.

There is more than meets the eye when it comes to being a global service manager. For example, did you know that they make an average of $53.54 an hour? That's $111,353 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does a Global Service Manager Do

There are certain skills that many global service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, analytical skills and organizational skills.

When it comes to the most important skills required to be a global service manager, we found that a lot of resumes listed 12.0% of global service managers included project management, while 11.9% of resumes included service delivery, and 11.7% of resumes included portfolio. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the global service manager job title. But what industry to start with? Most global service managers actually find jobs in the technology and manufacturing industries.

How To Become a Global Service Manager

If you're interested in becoming a global service manager, one of the first things to consider is how much education you need. We've determined that 67.4% of global service managers have a bachelor's degree. In terms of higher education levels, we found that 15.3% of global service managers have master's degrees. Even though most global service managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a global service manager. When we researched the most common majors for a global service manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on global service manager resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a global service manager. In fact, many global service manager jobs require experience in a role such as project manager. Meanwhile, many global service managers also have previous career experience in roles such as manager or consultant.

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Average Salary
$111,353
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
39,253
Job Openings

Global Service Manager Career Paths

Top Careers Before Global Service Manager

Manager
10.9 %

Top Careers After Global Service Manager

Global Service Manager Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Global Service Manager

Global Service Managers in America make an average salary of $111,353 per year or $54 per hour. The top 10 percent makes over $166,000 per year, while the bottom 10 percent under $74,000 per year.
Average Salary
$111,353
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities For Global Service Managers

City
ascdesc
Average Salarydesc
New York, NY
Salary Range114k - 183k$145k$144,834
Foster City, CA
Salary Range102k - 176k$135k$134,561
Jersey City, NJ
Salary Range101k - 162k$128k$128,396
Washington, DC
Salary Range95k - 157k$123k$123,058
McLean, VA
Salary Range94k - 155k$121k$121,390
Needham, MA
Salary Range96k - 150k$120k$120,445
Chicago, IL
Salary Range86k - 140k$110k$109,795
Pittsburgh, PA
Salary Range84k - 138k$108k$108,224
Flower Mound, TX
Salary Range82k - 140k$108k$107,572
Redmond, WA
Salary Range82k - 128k$103k$103,165
Evansville, IN
Salary Range62k - 106k$82k$81,709
Bentonville, AR
Salary Range57k - 97k$75k$74,959
$57k
$183k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Global Services Portfolio Manager
HP Inc.
07/23/2021
$135,00007/23/2021
Global Services Portfolio Manager
HP Inc.
07/23/2021
$135,00007/23/2021
Global Services Portfolio Manager
HP Inc.
07/23/2021
$135,00007/23/2021
Global Services Portfolio Manager
HP Inc.
07/23/2021
$135,00007/23/2021
Global Services Portfolio Manager
HP Inc.
07/23/2021
$135,00007/23/2021
See More Recent Salaries

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Global Service Manager Demographics

Gender

male

64.8 %

female

30.7 %

unknown

4.5 %

Ethnicity

White

70.4 %

Asian

12.1 %

Hispanic or Latino

8.8 %

Foreign Languages Spoken

Spanish

32.1 %

French

18.9 %

Carrier

7.5 %
Show More Global Service Manager Demographics

Global Service Manager Education

Majors

Business
32.3 %

Degrees

Bachelors

67.4 %

Masters

15.3 %

Associate

10.8 %

Top Colleges for Global Service Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
Show More Global Service Manager Education Requirements

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Top Skills For a Global Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.0% of global service managers listed project management on their resume, but soft skills such as business skills and analytical skills are important as well.

Best States For a Global Service Manager

Some places are better than others when it comes to starting a career as a global service manager. The best states for people in this position are New York, New Jersey, California, and Maryland. Global service managers make the most in New York with an average salary of $142,654. Whereas in New Jersey and California, they would average $127,746 and $126,481, respectively. While global service managers would only make an average of $125,955 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Global Service Manager Jobs:
1,937
Highest 10% Earn:
$214,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Global Service Manager Jobs:
1,191
Highest 10% Earn:
$195,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Global Service Manager Jobs:
1,274
Highest 10% Earn:
$182,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Global Service Managers

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Top Global Service Manager Employers

1. IBM
4.8
Avg. Salary: 
$103,705
Global Service Managers Hired: 
48+
2. AT&T
4.7
Avg. Salary: 
$123,915
Global Service Managers Hired: 
47+
3. Cisco Systems
4.8
Avg. Salary: 
$110,716
Global Service Managers Hired: 
24+
4. Dell
4.8
Avg. Salary: 
$134,270
Global Service Managers Hired: 
20+
5. Hewlett-Packard
4.8
Avg. Salary: 
$109,208
Global Service Managers Hired: 
18+
6. American Express
4.8
Avg. Salary: 
$116,135
Global Service Managers Hired: 
13+

Global Service Manager Videos

Updated August 18, 2021