Thanks to the magic of computers, the market for most software or technological products isn't confined to their country of origin. A tech company can find clients flung all across the globe. However, this means that they need to provide global service levels to meet international demand levels, which is where a global service manager comes into play.

A global service manager coordinates support for users of a product. They often manage a whole team of staff dedicated to service. The global service manager helps improve service by maintaining databases, testing products, and fulfilling any project management duties. They basically cover whatever needs to be done to make sure that a product makes clients happy.

The global service manager needs to have some technological knowledge and experience working with people to crush this position. Many have bachelor's degrees or even master's degrees in business and years of experience in project management.

What Does a Global Service Manager Do

There are certain skills that many global service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, analytical skills and organizational skills.

Learn more about what a Global Service Manager does

How To Become a Global Service Manager

If you're interested in becoming a global service manager, one of the first things to consider is how much education you need. We've determined that 67.4% of global service managers have a bachelor's degree. In terms of higher education levels, we found that 15.3% of global service managers have master's degrees. Even though most global service managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Global Service Manager

Global Service Manager Career Paths

Average Salary for a Global Service Manager

Global Service Managers in America make an average salary of $109,987 per year or $53 per hour. The top 10 percent makes over $155,000 per year, while the bottom 10 percent under $77,000 per year.
Average Global Service Manager Salary
$109,987 Yearly
$52.88 hourly
$77,000
10 %
$109,000
Median
$155,000
90 %

What Am I Worth?

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Global Service Manager Education

Global Service Manager Majors

32.3 %

Global Service Manager Degrees

Bachelors

67.4 %

Masters

15.3 %

Associate

10.8 %

Top Colleges for Global Service Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

Top Skills For a Global Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.0% of global service managers listed project management on their resume, but soft skills such as business skills and analytical skills are important as well.

Choose From 10+ Customizable Global Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Global Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Global Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Global Service Manager Demographics

Global Service Manager Gender Distribution

Male
Male
67%
Female
Female
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among global service managers, 32.6% of them are women, while 67.4% are men.

  • The most common race/ethnicity among global service managers is White, which makes up 69.9% of all global service managers.

  • The most common foreign language among global service managers is Spanish at 32.1%.

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Best States For a Global Service Manager

Some places are better than others when it comes to starting a career as a global service manager. The best states for people in this position are New York, Pennsylvania, Nevada, and New Jersey. Global service managers make the most in New York with an average salary of $134,671. Whereas in Pennsylvania and Nevada, they would average $132,081 and $125,751, respectively. While global service managers would only make an average of $124,494 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Global Service Manager Jobs:
1,937
Highest 10% Earn:
$198,000
Location Quotient:
1.36

2. Washington

Total Global Service Manager Jobs:
1,401
Highest 10% Earn:
$180,000
Location Quotient:
1.72

3. New Jersey

Total Global Service Manager Jobs:
1,191
Highest 10% Earn:
$184,000
Location Quotient:
1.35
Full List Of Best States For Global Service Managers

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Top Global Service Manager Employers

Most Common Employers For Global Service Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Citi$138,704$66.6812
2Accenture$126,719$60.9219
3Microsoft$119,816$57.6031
4P&G$115,849$55.708
5Cisco$112,058$53.8724
6AT&T$109,816$52.8044
7IBM$109,371$52.5847
8Motorola Solutions$107,724$51.799
9American Express$105,632$50.7813
10Acumen Solutions$104,863$50.417

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