Thanks to the magic of computers, the market for most software or technological products isn't confined to their country of origin. A tech company can find clients flung all across the globe. However, this means that they need to provide global service levels to meet international demand levels, which is where a global service manager comes into play.
A global service manager coordinates support for users of a product. They often manage a whole team of staff dedicated to service. The global service manager helps improve service by maintaining databases, testing products, and fulfilling any project management duties. They basically cover whatever needs to be done to make sure that a product makes clients happy.
The global service manager needs to have some technological knowledge and experience working with people to crush this position. Many have bachelor's degrees or even master's degrees in business and years of experience in project management.
There is more than meets the eye when it comes to being a global service manager. For example, did you know that they make an average of $53.54 an hour? That's $111,353 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many global service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, analytical skills and organizational skills.
When it comes to the most important skills required to be a global service manager, we found that a lot of resumes listed 12.0% of global service managers included project management, while 11.9% of resumes included service delivery, and 11.7% of resumes included portfolio. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the global service manager job title. But what industry to start with? Most global service managers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a global service manager, one of the first things to consider is how much education you need. We've determined that 67.4% of global service managers have a bachelor's degree. In terms of higher education levels, we found that 15.3% of global service managers have master's degrees. Even though most global service managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a global service manager. When we researched the most common majors for a global service manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on global service manager resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a global service manager. In fact, many global service manager jobs require experience in a role such as project manager. Meanwhile, many global service managers also have previous career experience in roles such as manager or consultant.