Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT servicemanagement principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
$115k-125k yearly Auto-Apply 7h ago
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Tax Senior Manager - Personal Financial Services
PwC 4.8
Columbus, OH
**Specialty/Competency:** Entrepreneurial & Private Business (EPB) - General **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 20% A career in our Personal Financial Service practice, within PwC Private, will provide the opportunity to help private companies with a range of business advisory needs such as audit, tax compliance, and planning to help improve their operational efficiency and to free up time that can be spent focusing on business strategy. You'll have the opportunity to experience the entire business life cycle of a private company from inception to growth, maturity and transition. Our team helps our clients develop, design and implement plans to achieve their personal wealth goals and ensure maintenance for future generations. You'll focus on analysing the tax efficiencies of income tax, investment, insurance and risk, and other lifestyle investments planning to establish a foundation for financial longevity."
Our PwC Private teams help entrepreneurs, private business owners and family enterprises manage their ownership and growth at every stage, in a way that fits the needs of their business in today's changing global landscape.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
+ Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
+ Deal effectively with ambiguous and unstructured problems and situations.
+ Initiate open and candid coaching conversations at all levels.
+ Move easily between big picture thinking and managing relevant detail.
+ Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
+ Contribute technical knowledge in area of specialism.
+ Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
+ Navigate the complexities of cross-border and/or diverse teams and engagements.
+ Initiate and lead open conversations with teams, clients and stakeholders to build trust.
+ Uphold the firm's code of ethics and business conduct.
The Opportunity
As part of the PwC Private team you are expected to help affluent Net Worth Individuals and private wealth management structures with a range of advisory needs such as audit, tax compliance, and planning to improve their operational efficiency. As a Senior Manager you are expected to lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You are expected to interact with clients at a senior level and drive overall project success, leveraging your influence, proficiency, and network to deliver quality results.
Responsibilities
- Oversee and manage large-scale projects
- Innovate and streamline operational processes
- Maintain project success through senior-level client interaction
- Leverage influence and specialized knowledge to achieve quality results
- Develop and lead top-performing teams
- Implement a holistic approach to client needs
- Apply specialized technical knowledge and industry insights
- Deliver sustained outcomes through strategic innovation
What You Must Have
- Bachelor's Degree in Accounting
- 6 years of experience
- CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
What Sets You Apart
- Financial planning
- Wealth transfer planning
- Business succession planning or trust and estate work
- Broad technical skills with Form 1040 for affluent individuals
- Experience identifying and addressing client needs
- Leading as a business advisor with a 'One Firm' mindset
- Familiarity with a CRM system
- Innovating through new and existing technologies
- Utilizing digitization tools to enhance engagements
Learn more about how we work: **************************
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: ***************************************
The salary range for this position is: $124,000 - $335,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
\#LI-Hybrid
$124k-335k yearly 60d+ ago
Data Science Manager
Coinbase 4.2
Columbus, OH
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Data Science is an integral component of Coinbase's product and decision making process: we work in partnership with Product, Engineering and Design to influence the roadmap and better understand our users. With a deep expertise in experimentation, analytics and advanced modeling, we produce insights which directly move the company's bottom line.
Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship with our users - but the best support is the support that doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate friction before it impacts our users.
We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce negative experiences, increase self-service success rates, optimize automation, and ensure closed-loop feedback to product teams to fix root causes. We combine advanced modeling, real-time analytics, experimentation, and ML-driven insights to save millions in costs, reduce churn, and improve customer satisfaction globally.
We are looking for an experienced data science leader to build and lead a team that will revolutionize how Coinbase delivers customer service. This role will own the entire analytics and experimentation framework for the customer support funnel, guide investment decisions through rigorous measurement, and drive scalable automation and feedback systems that directly move the company's bottom line.
*What you'll be doing (ie. job duties):*
* Lead, mentor, and grow a high-performing data science team focused on customer service excellence, including data scientists and data engineers.
* Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing friction points across the customer lifecycle.
* Establish and own business metrics for customer support optimization
* Develop real-time logging and prediction systems that assess session quality and enable proactive user interventions before support contact occurs.
* Build standardized processes for experimentation and optimization, integrating with experimentation platforms to run and measure experiments in self-service, automation, and human resolution strategies.
* Partner with product teams to close the loop-delivering actionable root cause analyses, mapping issues to responsible owners, and providing cost breakdowns per issue to inform prioritization.
* Design anomaly detection systems across self-help and automation channels to trigger escalation pathways and prevent degradation of service quality.
* Champion a culture of rigorous, data-driven decision making in CX, with clear reporting, alerting, and accountability mechanisms for issue owners and product DRIs.
* Communicate insights and recommendations to senior Coinbase leadership, transforming quantitative findings into compelling narratives that influence company strategy.
* Drive organizational initiatives to scale customer experience analytics through better systems, automation, and governance.
*What we look for in you (ie. job requirements):*
* BA / BS degree business, computer science, statistics, applied mathematics, or any scientific or computational degree
* 8+ years of experience in data science, analytics, or a related field, with at least 3+ years managing high-performing teams.
* Demonstrated experience in leading end-to-end measurement and optimization frameworks across multiple product or operational contexts.
* Strong background in machine learning, experimentation, and statistical analysis applied to product, customer experience, or operations.
* Proven ability to partner cross-functionally with Product, Engineering, and Operations to deliver measurable business impact.
* Experience designing and implementing real-time analytics, anomaly detection, and automated intervention systems.
* Exceptional communication skills, with the ability to synthesize complex data into clear, actionable strategies for executives and cross-functional partners.
* Comfortable with ambiguity and adept at defining structure in complex, multi-stakeholder projects.
* Deep focus on scalability - building common tooling and frameworks that can be used across multiple teams and contexts.
* Familiarity with LLM or NLP-based classification tools, predictive modeling, and event logging systems a plus.
* Passion for delivering delightful customer experiences and driving measurable reductions in churn and operational costs.
*Nice to haves:*
* Masters or PhD in business, computer science, statistics, applied mathematics, or any scientific or computational degree
* Prior data science experience / domain expertise in the customer support area
* Deep knowledge of causal inference techniques is a plus
ID: P68598
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$243,865-$286,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$243.9k-286.9k yearly 60d+ ago
Service Excellence Manager
The Strickland Group 3.7
Columbus, OH
Join Our Dynamic Insurance Team - Unlock Your Potential!
Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential.
NOW HIRING:
✅ Licensed Life & Health Agents
✅ Unlicensed Individuals (We'll guide you through the licensing process!)
We're looking for our next leaders-those who want to build a career or an impactful part-time income stream.
Is This You?
✔ Willing to work hard and commit for long-term success?
✔ Ready to invest in yourself and your business?
✔ Self-motivated and disciplined, even when no one is watching?
✔ Coachable and eager to learn?
✔ Interested in a business that is both recession- and pandemic-proof?
If you answered YES to any of these, keep reading!
Why Choose Us?
💼 Work from anywhere - full-time or part-time, set your own schedule.
💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month.
📈 No cold calling - You'll only assist individuals who have already requested help.
❌ No sales quotas, no pressure, no pushy tactics.
🧑 🏫 World-class training & mentorship - Learn directly from top agents.
🎯 Daily pay from the insurance carriers you work with.
🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary
🏆 Ownership opportunities - Build your own agency (if desired).
🏥 Health insurance available for qualified agents.
🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom.
👉 Apply today and start your journey in financial services!
(
Results may vary. Your success depends on effort, skill, and commitment to training and sales systems.
)
$70k-150k yearly Auto-Apply 60d+ ago
Manager Transportation and Delivery Services
Ohiohealth 4.3
Columbus, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Transportation and Delivery ServicesManager will oversee the full scope of OhioHealth's delivery operations, fleet management, electric vehicle network, and centralized mail services.
This role is accountable for building and maintaining strong partnerships with external couriers, transportation providers, and suppliers, managing costs to budget across multiple cost centers in a matrixed environment, and drive efficiencies and cost reductions.
Key responsibilities include managing the courier delivery network, fleet program in collaboration with our fleet management partner, directing the operation of OhioHealth's electric vehicle charging network, and leading the centralized Mail Services team to deliver efficient, high-quality service.
**Responsibilities And Duties:**
40% - Delivery Services
Provide exceptional service and ensure delivery reliability across the OhioHealth system and to patient homes.
Lead programs and manage relationships with external couriers and transportation providers supporting deliveries across the OhioHealth network and to patient homes.
Manage the cost structure and budgets across a matrixed cost center environment.
Partner with cross-functional teams to ensure accountability for service metrics, routing efficiency, and utilization of services.
Collaborate with courier partners and internal teams to optimize and standardize delivery routes, aligning with patient care needs.
Facilitate governance meetings with partner teams and suppliers to drive performance and accountability.
25% - Fleet and EV Network Management
Oversee OhioHealth's fleet assets and electric vehicle charging network providing customer support and driving up-time improvement and network utilization.
Manage the relationship with the fleet management provider, supporting a program of 140+ vehicles including shuttles, ambulances, service trucks, mobile care sites, protective service cars, and delivery vans.
Develop, implement, and manage policies and procedures to manage OhioHealth's fleet while evaluating life cycle, maintenance, fuel program, and governance (title, taxes, licensing and permits).
Ensure effective utilization, maintenance, and strategic deployment of fleet resources.
Launch and lead continuous improvement projects aimed at reducing the fleet's collective greenhouse gas emissions in alignment with OhioHealth's sustainability goals and driving cost efficiencies and reductions.
20% - Mail Services
Coach and mentor the Mail Services team to provide excellent customer service and support to our OhioHealth partner teams.
Direct daily mailroom operations and delivery routes across the OhioHealth system ensuring timely and efficient processing of incoming and outgoing U.S. Mail, campus mail, and packages.
Manage postal vendors providing presort and postage services, along with mailroom technology and equipment.
Oversee postal meters and system-wide spend; manages costs to budget.
5% - Strategy and Policy
Analyze organizational growth to ensure appropriate capitalization and resource alignment.
Develop annual and long-term strategies for program engagement and OhioHealth participation.
Build and manage budgets to support strategic plans.
Implement continuous improvement initiatives, identify strategic contracting approaches to strengthen delivery services across the system, and drive financial improvement initiatives.
**Minimum Qualifications:**
Bachelor's Degree (Required)
**Additional Job Description:**
**SPECIALIZED KNOWLEDGE**
Minimum of 5 years work experience in supply chain, logistics, transportation management, mail/postal management, or related field. Excellent organizational project management skills, ability to manage multiple projects to achieve desired results within established timeframes. Strong leadership skills enabling effective implementations and change management through collaborative efforts with various areas and levels within the organization. Ability to define and track metrics; lead and manage front line associates.
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree or equivalent experience.
+ Field of Study: Transportation, Logistics, Economics, Supply Chain or related.
+ Years of experience: 5+ years of Transportation Management, Mail or Final Mile delivery operations or operational supply chain experience.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Transportation
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$60k-73k yearly est. 11d ago
Head of PMO, Enterprise
Gifthealth Inc.
Columbus, OH
Description:About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience.
This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale.
Key ResponsibilitiesPMO Leadership & Strategy
Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model.
Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs.
Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs.
Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact.
Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness.
Program Portfolio & Financial Management
Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy).
Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend.
Drive transparency in project investments through regular performance dashboards and executive reports.
Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives.
Implement portfolio analytics and financial tracking to enable real-time performance and risk insights.
Agile PMO Implementation
Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability.
Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units.
Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes.
Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning.
Change Management & Transformation
Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts.
Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment.
Act as a cultural ambassador for disciplined execution and continuous improvement.
Foster strong communication between business units, breaking down silos and driving cross-functional collaboration.
Performance, KPIs & OKRs
Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment.
Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs.
Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction.
Ensure project performance reporting drives accountability and informs business decisions at the executive level.
Technology, Innovation & Implementation
Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed.
Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance.
Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion.
Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs.
Team Development & Organizational Leadership
Build, lead, and inspire a team of project managers, program leads, and portfolio analysts.
Establish clear performance standards, coaching frameworks, and development paths.
Promote a culture of agility, accountability, and excellence across the PMO organization.
Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities.
Qualifications
Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred.
Experience:
15+ years of progressive project, program, or portfolio management experience.
7+ years in senior leadership within a high-growth or transformation-driven organization.
Proven success in building or leading enterprise PMOs across multiple business units.
Strong experience with Agile at scale, SAFe, and hybrid delivery models.
Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations.
Financial acumen with experience managing portfolios exceeding $50M+.
Certifications:
PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP).
Prosci or equivalent certification in Change Management preferred.
Skills:
Deep understanding of Agile enterprise delivery and PMO maturity models.
Expertise in KPI/OKR implementation and performance tracking.
Strong knowledge of portfolio and budget management best practices.
Executive presence and ability to influence across all levels of the organization.
Exceptional communication, analytical, and leadership skills.
Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar).
Desired Attributes:
Visionary leader who balances structure with agility.
Quick learner with strong business acumen and curiosity.
Passionate about transformation, operational excellence, and continuous improvement.
Skilled in cross-functional collaboration and stakeholder management.
Committed to embedding accountability, transparency, and delivery discipline organization-wide.
Work Environment
Location:Hybrid
Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts.
Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions.
Key Essential Functions
Must be able to operate in a fast-paced, changing environment.
Must be comfortable presenting to C-suite and board-level executives.
Must be able to manage multiple concurrent enterprise initiatives.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
$85k-125k yearly est. 1d ago
Head of PMO, Enterprise
Gifthealth
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience.
This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale.
Key ResponsibilitiesPMO Leadership & Strategy
Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model.
Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs.
Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs.
Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact.
Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness.
Program Portfolio & Financial Management
Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy).
Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend.
Drive transparency in project investments through regular performance dashboards and executive reports.
Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives.
Implement portfolio analytics and financial tracking to enable real-time performance and risk insights.
Agile PMO Implementation
Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability.
Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units.
Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes.
Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning.
Change Management & Transformation
Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts.
Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment.
Act as a cultural ambassador for disciplined execution and continuous improvement.
Foster strong communication between business units, breaking down silos and driving cross-functional collaboration.
Performance, KPIs & OKRs
Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment.
Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs.
Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction.
Ensure project performance reporting drives accountability and informs business decisions at the executive level.
Technology, Innovation & Implementation
Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed.
Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance.
Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion.
Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs.
Team Development & Organizational Leadership
Build, lead, and inspire a team of project managers, program leads, and portfolio analysts.
Establish clear performance standards, coaching frameworks, and development paths.
Promote a culture of agility, accountability, and excellence across the PMO organization.
Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities.
Qualifications
Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred.
Experience:
15+ years of progressive project, program, or portfolio management experience.
7+ years in senior leadership within a high-growth or transformation-driven organization.
Proven success in building or leading enterprise PMOs across multiple business units.
Strong experience with Agile at scale, SAFe, and hybrid delivery models.
Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations.
Financial acumen with experience managing portfolios exceeding $50M+.
Certifications:
PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP).
Prosci or equivalent certification in Change Management preferred.
Skills:
Deep understanding of Agile enterprise delivery and PMO maturity models.
Expertise in KPI/OKR implementation and performance tracking.
Strong knowledge of portfolio and budget management best practices.
Executive presence and ability to influence across all levels of the organization.
Exceptional communication, analytical, and leadership skills.
Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar).
Desired Attributes:
Visionary leader who balances structure with agility.
Quick learner with strong business acumen and curiosity.
Passionate about transformation, operational excellence, and continuous improvement.
Skilled in cross-functional collaboration and stakeholder management.
Committed to embedding accountability, transparency, and delivery discipline organization-wide.
Work Environment
Location:Hybrid
Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts.
Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions.
Key Essential Functions
Must be able to operate in a fast-paced, changing environment.
Must be comfortable presenting to C-suite and board-level executives.
Must be able to manage multiple concurrent enterprise initiatives.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
$85k-125k yearly est. 60d+ ago
Manager, Development Services (Central)
Prologis 4.9
Columbus, OH
At Prologis, we don't just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one-not just shaping the future of logistics but building what comes next.
Job Title:
Manager, Development Services (Central)
Company:
Prologis
A Day in the Life
We are seeking an experienced civil engineer or development professional with expertise in site selection, due diligence, and municipal coordination for industrial development projects to support Prologis' strategic Customer Led and Data Center Development teams. As a key contributor within our Development Services group, you will assist in executing the due diligence process for new acquisitions, support development and build-to-suit projects, and coordinate land use approvals and entitlements.
In this role, you will report to the Director, Development Services, working closely with cross-functional teams to help evaluate, plan, and deliver development opportunities. You will also assist in monitoring regional regulatory updates and municipal processes that could affect our projects across the Central region, with occasional support in the West and East regions. The ideal candidate thrives in a fast-paced, multi-market environment and brings a solutions-oriented mindset to complex site challenges.
Key Responsibilities
* Site Feasibility and Layout (40%)
Conduct site feasibility analyses and prepare conceptual site layouts using AutoCAD to balance functionality and coverage while meeting zoning and design requirements. Coordinate site access, grading, and stormwater considerations to support compliant and efficient designs.
* Land Acquisition Support (30%)
Support the due diligence process in partnership with internal teams and consultants. Assist in identifying and mitigating potential risks for property acquisitions, reviewing environmental, utility, fee, and geotechnical factors, and evaluating offsite improvement requirements and access issues.
* Entitlement Coordination (20%)
Assist in managing the entitlement process for land acquisitions and build-to-suit projects. Prepare and track budgets, schedules, and consultant deliverables. Support the team in navigating public hearings, preparing applications, and coordinating with municipalities to obtain necessary approvals.
* Design Coordination (5%)
Collaborate with development and design teams to integrate customer requirements, entitlement conditions, and site-specific constraints into project designs across the Central Region.
* RFP Support (5%)
Contribute to customer RFP responses by providing due diligence insights, entitlement details, and site planning information to ensure alignment with project goals and regulatory requirements.
Building Blocks for Success
Required:
* 5+ years of experience in Civil Engineering, Architecture, Construction Management, or related development roles.
* Experience supporting due diligence, entitlement, and municipal approval processes for industrial and/or data center projects.
* Familiarity with site planning, permitting, and development documentation.
* Ability to research and understand municipal zoning codes and site requirements across various markets.
* Proficiency in AutoCAD
* Willingness to travel approximately 40% within Central region markets.
* Ability to work collaboratively across teams and manage multiple project timelines.
Preferred:
* Bachelor's degree in Civil Engineering, Architecture, Construction Management, or a related field.
* Professional license (Engineer or Architect) a plus.
* Experience and willingness to utilize AI in workflow to improve operational efficiency
* Exposure to entitlements across multiple U.S. regions.
Hiring Salary Range of: $123,200 - $169,400. Salary and whole compensation package (bonus target) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
#LI-TA1
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type:
Full time
Location:
Chicago, Illinois
Additional Locations:
Columbus, Ohio, Dallas, Texas, Indianapolis, Indiana
$123.2k-169.4k yearly Auto-Apply 50d ago
SERVICE MANAGER
Morgan Engineering Systems Inc. 3.4
Columbus, OH
Job DescriptionCrane ServiceManager
For over 150 years, Morgan has led the way in transforming the metals industry. We don't just build world-class material handling systems-we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability.
Due to continued growth, we are seeking a full-time Crane ServiceManager to join our team.
This role involves assembling, installing, and maintaining Morgan's industrial overhead cranes at customer sites across the U.S. You'll be part of a team that ensures innovation comes standard with every order.
Join us in fulfilling our vision: To challenge the possibilities of today by thinking differently.
Responsibilities:
Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide.
Perform preventative maintenance and inspections on overhead cranes.
Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components.
Work in field-based environments including industrial sites and manufacturing facilities.
Safely operate at heights and heavy equipment in varying weather conditions.
Education/Experience:
High school diploma or GED required.
3-5 years of experience in crane service, maintenance, or a related field.
Welding experience is a plus.
Strong knowledge of mechanical, electrical, and hydraulic systems.
Ability to read blueprints and use metrological instruments (e.g., micrometers).
Basic organization, communication, and problem-solving skills.
Familiarity with OSHA regulations and crane safety standards.
Valid driver's license and clean driving record.
Ability to travel 75-90% of the time, including overnight stays.
Must pass a background check and drug screening.
Must be 21 years or older.
Preferred Skills in One or More Areas:
Millwright work
Iron work
Pipefitting
Electrical meters
Basic machining
Basic welding
Basic rigging
Benefits:
Guaranteed minimum of 40 hours per week
Competitive wages based on experience
Travel per diem and expense reimbursement
Comprehensive benefits package including:
Health insurance
Dental insurance
Vision insurance
Life insurance
401(K) with matching
Paid time off
Company-provided tools and equipment.
About Morgan:
For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit **************************
Disclaimer:
Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$55k-87k yearly est. 6d ago
Barista Service Manager
Lifestyle Construction Services
Columbus, OH
Team Member Title: ServiceManager - Morning Ritual
Team: The Goat & Morning Ritual
Team Member Description: Full Time
Who We Are:
Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you'll find your why and your place to belong.
Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join:
In Hospitality, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat and Morning Ritual are all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.
The Difference You Will Make:
This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards.
Who You Are:
In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
Continuous push to meet financial objectives and drive to increase sales and customer base.
Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees.
Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
Maintains an environment that meets health and safety regulations as it relates to restaurant expectations.
Manages vendor communication, support equipment maintenance and repair as applicable.
Prepares and managesservice staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.
Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
Assists with food prep, cooking, serving or bar duties when required.
Prepares employee schedules if needed and manages staff under the direction of the General Manager.
Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
Coordinates and manages all on-site barista training initiatives and programs.
Support initiatives at The Goat restaurant, including operational support and other duties as needed.
Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed.
Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
What You'll Bring:
Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred.
High school degree or equivalent is required.
This role requires outstanding and proven customer service and experience delivery skills.
One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
Excellent time management skills required.
ServiceManagers must be able to multitask and work in a fast-paced, dynamic environment.
ServSafe certification preferred.
TABC Certification where applicable
How We'll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
Full Suite of Health Benefits
Retirement Plan with Company Match
Competitive PTO policy
Generous parental and family leave
Strong Company Culture
Career Growth Opportunities
Community Engagement and Volunteerism
FT123
Lifestyle Communities (LC) is an Equal Opportunity Employer.
$52k-86k yearly est. Auto-Apply 50d ago
Field Service Manager Branch
Crown Equipment Corporation 4.8
Grove City, OH
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Responsibilities:
* Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
* Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
* Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
* Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
* High school diploma and prior experience as a Field Service Technician
* Prior experience as a Dispatcher and/or Supervisor preferred
* Strong technical/repair knowledge
* Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
* Valid driver's license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: Columbus
Job Segment: ServiceManager, Branch Manager, Field Service, Maintenance, Warehouse, Customer Service, Management, Manufacturing
$70k-99k yearly est. 60d+ ago
Manager, Data Quality
Dodge Construction Network
Columbus, OH
The Manager, Data Quality, is responsible for overseeing the full data management lifecycle and operational workflow of Company Entity Management (CEM) for company and contact data within Dodge Construction Network's (Dodge) master data ecosystem. This role leads both onshore and offshore teams to ensure the accuracy, completeness, and standardization of company entities that power Dodge's products, customer experiences, and analytics.
The Manager will define and execute the end-to-end operating model for CEM including the development of Standard Operating Procedures (SOPs), establishing KPIs, designing quality and governance frameworks, and defining requirements for automation and human-in-the-loop workflows. This role drives continuous improvement by refining processes, enhancing data sourcing and enrichment, evaluating automation outputs, and collaborating closely with cross-functional partners across Product, Engineering, and Operations.
This leader must bring strong people management and project management skills, an analytical mindset, and have experience working in scalable data operations environments.
This is a full-time position and reports directly to the Director of Data Acquisition.
**_Preferred Location_**
+ This is a remote, home-office-based role, and candidates located in the continental United States will be considered.
+ For this position, there is a preference to hire in the Central and Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel is minor for this role.
**_Essential Functions_**
+ Design, maintain, and improve company and contact entity workflows, SOPs, SLAs, and quality standards
+ Define and track KPIs for team efficiency, business impact, financial stewardship, and client satisfaction
+ Oversee entity creation, updates, merges, conflict resolution, and exception handling
+ Partner with automation, engineering, and data science to integrate and optimize human-in-the-loop and machine-assisted processes
+ Analyze performance patterns to identify automation gaps, reduce manual interventions, and continuously improve processes
+ Lead, mentor, and develop CEM team members
+ Establish performance expectations, work allocation, and capacity planning
+ Manage relationships with third party data providers and offshore vendors
+ Collaborate closely with Engineering, Product, Sourcing, and Sales to align CEM standards with business and platform needs
+ Participate in roadmap discussions, attribute model design, and classification/taxonomy updates
**_Education Requirement_**
Bachelor's degree in Information Systems, Data Analytics, Supply Chain Management, Computer Science, Engineering, Operational Management, or related technical fields or equivalent education and work experience.
**_Required Experience, Knowledge and Skills_**
+ 7+ years of experience in data operations, master data management, digital operations, or business transformation
+ 2+ years managing teams
+ Proven experience managing both onshore and offshore teams
+ Experience with SQL and/or Python programming
+ Advanced problem solving and data driven decision making capabilities
+ Proven record of managing external vendor relationships
+ Ability to translate technical concepts into actional business insights for non-technical stakeholders
+ Experience with automation tools, scraping frameworks, and data pipelines
+ Exposure to data operations utilizing machine learning and data enrichment techniques
+ Proficiency in data governance, KPI management, and quality assurance
+ Strong project management skills, including planning, prioritization, and execution of change management
+ Excellent written and verbal communication skills for presenting strategies, reporting performance metrics, and building relationships with stakeholders
**_Preferred Experience, Knowledge and Skills_**
+ Data Visualization tools such as AWS Quicksight, PowerBI, Tableau
+ Knowledge of construction industry or content workflows a plus
+ Experience with salesforce a plus
+ Familiarity with cloud-based data environments
+ Familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-CS1
\#DE-Remote
\#DE-2026-22
$76k-113k yearly est. 12d ago
Barista Service Manager
Lifestyle Communities, Ltd. 4.2
Columbus, OH
* Team Member Title: ServiceManager - Morning Ritual * Team: The Goat & Morning Ritual * Team Member Description: Full Time Who We Are: Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong.
Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join:
In Hospitality, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat and Morning Ritual are all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.
The Difference You Will Make:
This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards.
Who You Are:
* In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
* Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
* Continuous push to meet financial objectives and drive to increase sales and customer base.
* Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
* Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees.
* Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
* Maintains an environment that meets health and safety regulations as it relates to restaurant expectations.
* Manages vendor communication, support equipment maintenance and repair as applicable.
* Prepares and managesservice staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.
* Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
* Assists with food prep, cooking, serving or bar duties when required.
* Prepares employee schedules if needed and manages staff under the direction of the General Manager.
* Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
* Coordinates and manages all on-site barista training initiatives and programs.
* Support initiatives at The Goat restaurant, including operational support and other duties as needed.
* Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed.
* Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
What You'll Bring:
* Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred.
* High school degree or equivalent is required.
* This role requires outstanding and proven customer service and experience delivery skills.
* One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
* Excellent time management skills required.
* ServiceManagers must be able to multitask and work in a fast-paced, dynamic environment.
* ServSafe certification preferred.
* TABC Certification where applicable
How We'll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
* Full Suite of Health Benefits
* Retirement Plan with Company Match
* Competitive PTO policy
* Generous parental and family leave
* Strong Company Culture
* Career Growth Opportunities
* Community Engagement and Volunteerism
FT123
Lifestyle Communities (LC) is an Equal Opportunity Employer.
$46k-64k yearly est. Auto-Apply 17d ago
Service Desk Manager
State of Ohio 4.5
Columbus, OH
Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT servicemanagement principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
$39k-51k yearly est. Auto-Apply 2d ago
Organizational Change Management (OCM) Manager
The Greentree Group 4.7
Columbus, OH
Are you an experienced change leader who thrives on guiding organizations through complex transformation?
Do you have a keen eye for detail and excellent analytical skills?
Have you led organizational change efforts where multiple teams deliver interconnected components in both process and technology?
Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
Are you a creative problem solver when there is no obvious path or solution?
If so, we have an exciting opportunity for you at The Greentree Group! WHO WE ARE The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible. What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact. We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being. Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you! ABOUT THE OPPORTUNITY As a potential Organizational Change Management (OCM) Manager, you will have the opportunity to collaborate with a talented team of professionals in support of a client in the Columbus, OH area. This potential role will serve as the principal line of communication between the stakeholders and the project team in a state-wide implementation effort. Join us and be part of our mission to make a difference! SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Leading and executing change management approaches and plans to ensure maximum employee adoption and minimal resistance.
Conducting change impact assessments, including stakeholder identification, impact analyses, and change readiness evaluations.
Meeting with impacted users and stakeholders face-to-face in their environment to exchange information and understand their concerns.
Utilizing structured methodologies and tools to create stakeholder engagement, communications, and learning strategies.
Producing key deliverables such as communication plans, coaching plans, roadshows, training plans, resistance management plans, and readiness assessments.
Translating system and process changes into actionable activities for employees and stakeholders.
Collaborating with various business units and stakeholders to ensure consistent change adoption across the organization.
Creating and managing comprehensive stakeholder engagement plans, anticipating and addressing potential resistance.
Identifying potential risks and devising appropriate mitigation tactics.
Coaching executive leadership and other key stakeholders to facilitate successful change.
Gathering user and stakeholder feedback in regards to new systems and processes and delivering that information to the project team
Establishing efficient communication processes, including preparation, utilization of channels, review, and distribution mechanisms.
Advocating for and implementing activities that promote user education and adoption of new services and technologies.
Formulating and executing the program's training/learning initiatives.
Evaluating success through Customer Experience and Satisfaction metrics.
Ensuring the timely execution of all OCM-related project deliverables.
Undertaking other duties as assigned within the project scope.
The majority of the OCM delivery in this position will be on-site in the client environment.
MINIMUM QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Systems, Business or a related field from an accredited institution, along with ten (10) or more years of relevant work experience.
At least ten (10) years of demonstrated experience in organizational change management, with a focus on delivering face-to-face communications and leading enterprise-level process improvement projects within IT environments.
Solid project management skills, including proficiency with tools like MS Project, and a comprehensive understanding of change management principles and methodologies.
Demonstrated resilience in navigating ambiguous situations, with strong decision-making and problem-solving capabilities.
Effective interpersonal communication skills, emphasizing a customer-service and teamwork-oriented approach.
Experience in working alongside technical IT teams and business users.
Candidates must be US Citizens.
DESIRED QUALIFICATIONS:
Holding a relevant change management certification (e.g., Prosci, CCMP, AIM, CMS).
Previous experience in government projects, with a preference for those involving technology and mature business processes.
Proactive problem-solving skills and a strong initiative.
Exceptional communication abilities, capable of engaging effectively with diverse stakeholders.
Proficiency in negotiation and mediation techniques.
Demonstrated skills in facilitation and team-building exercises.
Experience managing large-scale OCM initiatives, particularly those with extensive user bases and in fast-paced environments.
We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at *********************** Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran. Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Approximate Salary Range: $125K - $150K Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance. Top Benefits Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available) Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important - we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits. Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
$91k-116k yearly est. 9d ago
Senior Security Training & Awareness Program Manager
Centene Corporation 4.5
Columbus, OH
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
**Position Purpose:**
Responsible for developing and implementing comprehensive Privacy and Information Security awareness and training programs, educating Centene's workforce on security and privacy risks and how to mitigate them. Ensure the training and awareness program effectively drives behavior change so employees act securely and protect sensitive information.
+ Develop and execute a comprehensive Privacy and Information Security awareness and training roadmap to ensure employees understand and embrace their cybersecurity responsibilities.
+ Design and deliver engaging online learning experiences and virtual simulations using approved platforms, applying instructional design principles and content development expertise.
+ Establish and monitor a clear training and professional development curriculum, including targeted programs for high-risk workforce members.
+ Evaluate program effectiveness and recommend improvements based on data-driven insights.
+ Support the communications, awareness campaigns, and security resources on cybersecurity and information protection topics.
+ Manage the customization of vendor-supplied courses for privacy and information security training and awareness.
+ Track and report metrics on behavior change using risk assessment tools and applications.
+ Support leadership with presentations on security risks, accomplishments, initiatives, and metrics.
+ Respond to inquiries via the Centene SECURE mailbox.
+ Develop high-quality content including video scripts, articles, newsletters, posters, and presentations in support of security events and programs.
+ Mentor other team members to build their writing abilities.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Education/Experience:**
Bachelor's Degree in Writing, Journalism, Communications, Marketing, Business Administration, Cybersecurity, Information Systems, other related field, or equivalent experience required
5+ years Information Security experience, or related field required
**Licenses/Certifications:**
GIAC-GISP, CCAP, CSAP, or CISSP preferred but not required
Pay Range: $68,700.00 - $123,700.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
$68.7k-123.7k yearly 45d ago
Data Science Manager- Generative AI
Citizens Financial Group, Inc. 4.3
Columbus, OH
As a Data Science Manager, you will lead a team focused on applying Generative AI and Natural Language Processing (NLP) to solve complex business challenges across the bank. This role emphasizes the use of pre-trained Large Language Models (LLMs) and other out-of-the-box Gen AI tools to deliver scalable, responsible, and innovative solutions. You'll guide technical execution, mentor data scientists, and collaborate with stakeholders to ensure alignment between AI capabilities and business needs.
Primary Responsibilities
* Lead the development and deployment of Gen AI-powered solutions using LLMs for complex workflows and processes.
* Manage and mentor a team of data scientists, providing technical guidance, career development support, and performance feedback.
* Partner with business and technical stakeholders to identify high-value opportunities for Generative AI and define solution strategies.
* Oversee data sourcing, preparation, and transformation efforts to support model input and evaluation.
* Ensure responsible AI practices by collaborating with risk, compliance, and model validation teams.
* Drive prompt engineering, model evaluation, and iterative refinement of LLM-based solutions.
* Stay current with advancements in Generative AI and NLP, and assess their applicability to banking use cases.
* Contribute to the development of internal standards and best practices for Gen AI adoption.
Qualifications
Required:
* 6+ years of experience in data science, machine learning, or AI, with at least 2 years in a leadership or managerial role.
* Hands-on experience applying Generative AI and LLMs in production or pilot environments.
* Strong proficiency in Python and experience with NLP libraries and frameworks (e.g., LangChain, Langgraph, Autogen, Strands etc.).
* Proven ability to lead technical teams and manage multiple projects simultaneously.
* Experience working with unstructured data and integrating AI solutions into business workflows.
* Strong communication skills, including technical writing and stakeholder engagement.
Preferred:
* Experience with prompt engineering and LLM orchestration.
* Familiarity with cloud platforms and MLOps tools.
* Experience interacting with model validation teams and regulators.
* Background in Agile methodologies and project management tools.
Education
* Required: Master's Degree or PhD in Computer Science, Mathematics, Statistics, or a related field.
Hours & Work Schedule
* Hours per Week: 40
* Work Schedule: Monday - Friday
* Hybrid: 4 days on site at a Citizens Corporate Office, 1 day remote
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits
Awards We've Received
Age-Friendly Institute's Certified Age-Friendly Employer
The Banker's
US Bank of the Year
Dave Thomas Foundation's Best Adoption-Friendly Workplace
Disability:IN Best Places to Work for Disability Inclusion
Human Rights Campaign Corporate Equality Index 100 Award
$91k-115k yearly est. Auto-Apply 13d ago
Service Manager- Beer Barrel Pizza & Grill
Good Food Restaurants 3.8
Hilliard, OH
Job Description
ServiceManager
Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The ServiceManager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.
Responsibilities:
Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
Uphold server tip credit and dual jobs compliance
Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
100% table touches through the dot program
Communicate to the BOH manager and GM food quality issues or guest suggestions.
Responsible for drive-time and carryout accuracy
Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
Directly oversees the Guest Service Specialist (GSS) team
Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed
Qualifications:
A minimum of 3 years of supervisory or management experience
Experience in a high-volume restaurant with a full-service bar
Knowledge of or certification in safe food handling procedures
Knowledge of or certification in safe alcohol and bar procedures
Experience Leading diverse teams of people
Experience training and mentoring new staff
Strong judgment which can be used to set and achieve goals
A positive and upbeat personality, capable of inspiring others
Basic business math skills and computer literacy
Work environment:
This position is a full-time, 50-hour, exempt salaried position
This position reports directly to the General Manager
This position is 100% in-person
Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
$39k-58k yearly est. 15d ago
Consumer Loan Servicing - Vendor Manager
Huntington 4.4
Columbus, OH
The ideal candidate will be responsible for overseeing third-party service providers that support loan servicing, ensuring compliance with regulatory requirements, contractual obligations, and performance standards. This role plays a critical part in maintaining operational excellence, mitigating risk, and enhancing customer experience through effective vendor oversight.
Job Description
The successful candidate will collaborate closely with the Third-Party Risk Monitoring (TPRM) team to ensure effective oversight of vendor relationships. Participating in regularly scheduled performance review meetings, with a focus on service level agreements (SLAs) and compliance standards. Coordinating with the procurement team to manage contract renewals and onboard new vendors. Supporting all TPRM initiatives to ensure timely and accurate completion of program requirements. Acting as a liaison for business owners in managing vendor relationships related to loan servicing operations.
Duties & Responsibilities:
Monitor and evaluate vendor performance against SLAs and KPIs.
Conduct regular business reviews and performance assessments.
Identify and escalate issues impacting service delivery or compliance.
Collaborate with procurement to negotiate and manage vendor contracts.
Serve as the primary liaison between internal stakeholders and external vendors.
Ensure contract terms align with operational needs and regulatory expectations.
Support audits, due diligence, and risk assessments.
Maintain documentation and reporting for regulatory and internal governance.
Identify opportunities to optimize vendor processes and reduce costs.
Lead or support initiatives to onboard new vendors or transition services.
Collaborate with cross-functional teams to align vendor capabilities with business goals.
Basic Qualifications:
4 or more years in financial team lead/leadership and/or vendor management experience.
High School Diploma or equivalent
Preferred Skills:
Bachelor's degree
Experience managing vendors in financial industry.
Familiarity with risk management frameworks and third-party oversight programs.
Ability to work in a fast-paced, regulated environment with multiple stakeholders.
Experience in vendor management, loan servicing, or financial operations.
Strong understanding of consumer lending regulations and servicing practices.
Excellent communication, negotiation, and analytical skills.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$92k-119k yearly est. Auto-Apply 16d ago
Manager - Laboratory Services
K.A. Recruiting
Crooksville, OH
Need a new job? I've got great news for you. I have a Manager Laboratory Services position available north of Crooksville, Ohio!
Details - Full-time - Opportunities for growth - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc)
Requirements
- BS degree
- ASCP certification
- Prior lab experience and knowledge
- Supervisor experience needed
Job Quick Facts
- Oversees phlebotomy and central processing
- Reports to Lab Director
- Has 1 peer manager (Clinical Lab Manager)
- Has 1 Phlebotomy Supervisor/Senior Tech
- Must be willing to work as a Phlebot in times of high census/call-offs
- Experience in a high volume lab almost a ‘must'
- Experience with the corrective action process strongly recommended
- Not a position for the timid of heart or anyone lacking leadership confidence
Click apply or email your resume to leah@ka-recruiting.com/ call or text 617-746-2751!
REF#LM973