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The differences between global service managers and information technology directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and an information technology director. Additionally, an information technology director has an average salary of $138,906, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for an information technology director are customer service, project management, and cloud.
| Global Service Manager | Information Technology Director | |
| Yearly salary | $109,987 | $138,906 |
| Hourly rate | $52.88 | $66.78 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 87,765 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Global service managers and information technology directors have different pay scales, as shown below.
| Global Service Manager | Information Technology Director | |
| Average salary | $109,987 | $138,906 |
| Salary range | Between $77,000 And $155,000 | Between $97,000 And $197,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | The Tipping Point |
| Best paying industry | Health Care | Technology |
There are a few differences between a global service manager and an information technology director in terms of educational background:
| Global Service Manager | Information Technology Director | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and information technology directors' demographics:
| Global Service Manager | Information Technology Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 88.1% Female, 11.9% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |