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The differences between global service managers and information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and an information technology manager. Additionally, an information technology manager has an average salary of $119,589, which is higher than the $109,987 average annual salary of a global service manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for an information technology manager are customer service, project management, and database.
| Global Service Manager | Information Technology Manager | |
| Yearly salary | $109,987 | $119,589 |
| Hourly rate | $52.88 | $57.49 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 108,179 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
Global service managers and information technology managers have different pay scales, as shown below.
| Global Service Manager | Information Technology Manager | |
| Average salary | $109,987 | $119,589 |
| Salary range | Between $77,000 And $155,000 | Between $84,000 And $169,000 |
| Highest paying City | New York, NY | Richmond, CA |
| Highest paying state | New York | New Hampshire |
| Best paying company | Citi | Meta |
| Best paying industry | Health Care | - |
There are a few differences between a global service manager and an information technology manager in terms of educational background:
| Global Service Manager | Information Technology Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 64% |
| Most common major | Business | Computer Science |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and information technology managers' demographics:
| Global Service Manager | Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 84.5% Female, 15.5% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |