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The differences between global service managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global service manager and a service delivery manager. Additionally, a global service manager has an average salary of $109,987, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a global service manager include project management, service delivery and portfolio. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Global Service Manager | Service Delivery Manager | |
| Yearly salary | $109,987 | $102,213 |
| Hourly rate | $52.88 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 64,998 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A global service manager oversees the service department team of their company. Their major duty is to handle that team's activities, which includes handling customer service interactions, diagnostics, repairs, upgrades, reports, and refurbishments. They are also responsible for maintaining strong relationships between clients and third-party vendors. They may be expected to ensure these clients continue to patronize the business.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Global service managers and service delivery managers have different pay scales, as shown below.
| Global Service Manager | Service Delivery Manager | |
| Average salary | $109,987 | $102,213 |
| Salary range | Between $77,000 And $155,000 | Between $74,000 And $140,000 |
| Highest paying City | New York, NY | Stamford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Citi | McKinsey & Company Inc |
| Best paying industry | Health Care | Finance |
There are a few differences between a global service manager and a service delivery manager in terms of educational background:
| Global Service Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global service managers' and service delivery managers' demographics:
| Global Service Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |