Global service manager job description

Job DescriptionWe are currently searching for Software Engineers / Software Developers at all levels for a leading Telecoms software vendor. The business is around 2000 people and is looking to scale to 1 billion USD in revenue over the next 4 years. It's an exciting time to be joining the journey!The client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on their platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience and reduce costs.Headquartered in the West Coast of the USA, my client has 25 offices in several countries, covering America, Asia, Africa, Europe and Oceania. This is an opportunity to join the leadership team with the charter of running the global managed services team, with clear focus on growing the MS & Recurring Revenue globally.Title: Senior Director – Global Managed ServicesResponsibilities & Deliverables:
• Functional understanding to lead & grow Recurring Revenue business.
• Drive the Managed Services team at my client to strengthen the MS engagements with the customers
• Ensure Managed Services Revenue is on track and grow it further
• Incorporate operational efficiencies within the MS team to improve the performance & ROI
• Ability to engage with key customer sponsors, understand their needs and organize the team to deliver effectively
• Knowledge of Telecom domain and experience in either one of domain like Roaming, Testing, Revenue Assurance, Fraud Management or Security
• Could look at large data sets and identify areas of improvement
• Ability to manage large globally distributed team Educational Qualification:
• BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science or any related qualification.Work Experience:
• 18+ years of experience in Telecom industry with atleast last 10 years in running MS business
• Proven record to have consistently delivered solutions to clients to achieve a win-win business outcome.
• Experienced and successful in cultivating excellent customer relationships.Please ignore the salary levels mentioned in the advert; the role will pay accordingly to attract the best talent in whatever location they are in

Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,300 people strong and we're adding to it every week. Collaboration is at our core – every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action oriented.

Global Government Launch Services Manager

The Global Government Launch Services Manager is responsible for capturing government revenue (business development and sales) to enable Rocket Lab's sustained operations and growth as a company. As the Global Government Launch Services Manager, you will oversee key government customer accounts including Electron and Neutron launch vehicles and, Dedicated, Primary Rideshare, and Rideshare launch services.

Duties & Responsibilities

• Responsible for US Government Launch Services strategy, business development and sales.
• Support proposal development and coordinate mission performance requirements with technical teams.
• Execute winning strategies to rapidly grow new commercial business worldwide.
• Utilize professional network, business development techniques, and product knowledge to market launch services on the Electron and Neutron launch vehicles and mission services.
• Work with the marketing team to formulate strategy for aerospace industry conferences and networking events.
• Identify and capture new US Government customer accounts.
• Maintain up to date government satellite market analysis, keep senior leadership and technical teams abreast of trends & services.
• Host important customers during strategic company events, launches and press announcements.

Required Experience & Education

• Bachelor's degree in Business, Engineering, or a related field.
• Minimum of 5 years professional experience in aerospace or high-tech industry with demonstrated contributions towards company success.
• Strategic business planning, business development and sales experience in aerospace or high-tech industry.
• Proposal development experience and demonstrated business capture.
• Thorough understanding of global government space markets.
• Position requires >40% domestic and international travel.

Preferred Experience & Education

• Master's degree in Business, Engineering or a related field.
• Progressively higher levels of leadership/management experience.

Important Information:

To conform to US Government space technology export regulations, applicants must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 USC 1324b(a)(3), or eligible to obtain the required authorization from the US Department of State.

Rocket Lab USA is an Equal Opportunity Employer, employment with Rocket Lab USA is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S Department of State.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

In Atlassian's Customer Support Services (CSS) department, it is our mission to provide world class, creative, and scalable support to meet the needs and exceed the expectations of our customers. Do you want to be part of a team who is leading the charge towards our #1 company objective to shift our customers to the cloud - to have a chance to bring migration strategy affecting millions of users around the world?

Atlassian is looking for a Head of CSS Migrations. You'll be part of the support services leadership team that ensures our customers not only see but believe that moving to Cloud gives you the best of Atlassian: increased speed, enhanced security, easier management, and more reliability. As the migrations leader, you'll shape how all things migration contribute to increased success, impact, and delight for our customers making the Server to Cloud journey with us. You will report into our Head of CSS Enterprise.
In this role, you'll get to: Be the 'go to' partner for the CSS and GTM Leaders while leading and growing a global team who support our customers migration from Server to CloudDefine and lead the migration experience for our customers by advancing tooling, standards, and operations Cultivate close partnerships with a broad range of product and engineering leaders Anticipate the evolution of Cloud Migrations and requirements that customers may have as they are on this journey Present strategy, important insights, achievements, and quarterly progress updates to CSS executive leadership, your Cloud Enterprise peers, and your broader CSS team.Play a crucial role in Atlassian's cloud migration strategy improving the experience, scaling the team, creating/improving tools and processes Advise other partners (Product, Engineering, Support & Success leaders) who have a hand in driving the migration experience and strategy for Atlassian customers You will create an environment built on trust where you are seen as the migrations expert and advisor to customers and Atlassian team members alike
On your first day, we'll expect you to have:At least 15 years of experience leading a global technical team (support, services, and/or success) at an Enterprise SaaS based tech company You excel in helping to unblock team members while helping them grow in their careers Hiring experience, resource planning expertise, and proven success in implementation of professional development programs growing exceptional leaders and individual contributors Experience with private and public cloud architectures, versed in pros/cons of running applications in the cloud and migration considerations Demonstrated experience building a customer-centric culture that advocates for the customer's needs Design and implement strategy for a multi-function and multi-geo team Exceptional behavioral assessment capability and the ability to teach this to othersA strong learning orientation and examples of high rates of professional growth
More about our team:

The team is filled with technical experts and customer champions who are excited to be at the forefront of Atlassian's strategy to migrate customers to the cloud. We love working with our customers, learning the ways in which they are using our products, and digging into the unique challenges that they face daily. We encourage boldness- being a disruptor, not being deterred by tough problems, and ensuring everyone has a voice. A successful day on the team is defined by leaning into complex problems, developing creative solutions to overcome them, and learning along the way. We think and act according to our Atlassian values and hold our teammates accountable for doing so as well. We are not afraid to ask for help and we are delighted when given the opportunity to lend a helping hand ourselves. We are open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.