Global Service Manager remote jobs - 439 jobs

As the Global Director of Demand Generation, you'll own the global strategy and execution that drives pipeline and revenue growth. You'll lead integrated programs across digital, ABM, field, and lifecycle marketing-aligning closely with Sales, Product Marketing, Channel, and Customer Success. This is a highly visible, results-oriented role for a strategic builder who can balance creativity, operational rigor, and performance discipline to scale predictable growth. Phocas is at a pivotal stage of global expansion and transformation. With strong product-market fit and growing demand in key verticals, we are building the next generation of our go-to-market strategy. Demand Generation sits at the heart of this transformation-connecting brand awareness, lead acquisition, and customer expansion into a unified revenue engine. The Global Director of Demand Generation will be responsible for ensuring marketing investments deliver measurable impact-optimizing performance, improving acquisition efficiency, and scaling global campaign operations to support Phocas' ambitious growth targets. Why This Role Matters Pipeline Growth: Consistently generate qualified pipeline aligned to global revenue targets. Efficiency & ROI: Optimize channels and funnels to ensure customer acquisition costs and payback periods meet organizational goals. Scalability: Build a repeatable, data-driven demand engine capable of supporting multi-region growth. Cross-Functional Impact: Bridge Marketing, Sales, and Customer Success to create alignment across the full customer lifecycle. What You Will Be Responsible For Develop and execute an integrated, multi-channel demand strategy across digital, ABM, field, content syndication, and outbound programs. Build and manage campaigns that deliver qualified pipeline for new logo acquisition and customer expansion. Partner with Customer and Product Marketing to drive cross-sell, upsell, and adoption programs for existing customers. Collaborate with Channel Marketing to align partner demand generation campaigns and initiatives. Lead the digital and performance marketing team in continuous testing, experimentation, and optimization. Work closely with Revenue Operations to enhance lead management, campaign attribution, and funnel reporting frameworks. Establish dashboards and KPIs to track campaign effectiveness, funnel conversion, and ROI. Mentor and grow a high-performing global demand generation team and manage external vendors and agency relationships. Make data‑driven investment decisions to allocate spend across campaigns and channels for maximum return. Who We Are Looking For Proven success scaling pipeline engines in multi‑segment SaaS businesses (SMB to Enterprise). Deep expertise across inbound, outbound, ABM, digital, and lifecycle marketing. Strong understanding of marketing analytics, attribution, and automation best practices. Skilled in developing multi‑channel campaigns and managing large‑scale budgets. Experienced in leading and mentoring cross‑functional marketing teams. Strategic and analytical mindset-comfortable balancing creativity with performance metrics. Bonus if You Have Experience driving pipeline efficiency improvements (CAC, payback period) in high‑growth SaaS companies. Familiarity with HubSpot, Salesforce, 6sense, or similar demand orchestration tools. Experience building ABM frameworks or revenue‑based marketing models. Global marketing experience with regional campaign localization. Background in data or analytics software, or B2B SaaS selling into the Office of the CFO or CIO. Why Phocas? Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category‑leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you'll have our full support. Enjoy a flexible environment where you can focus on what brings you joy while achieving high performance and personal growth. Create your happy place Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. #J-18808-Ljbffr

As the Global Director of Demand Generation, you'll own the global strategy and execution that drives pipeline and revenue growth. You'll lead integrated programs across digital, ABM, field, and lifecycle marketing-aligning closely with Sales, Product Marketing, Channel, and Customer Success. This is a highly visible, results-oriented role for a strategic builder who can balance creativity, operational rigor, and performance discipline to scale predictable growth. Phocas is at a pivotal stage of global expansion and transformation. With strong product-market fit and growing demand in key verticals, we are building the next generation of our go-to-market strategy. Demand Generation sits at the heart of this transformation-connecting brand awareness, lead acquisition, and customer expansion into a unified revenue engine. The Global Director of Demand Generation will be responsible for ensuring marketing investments deliver measurable impact-optimizing performance, improving acquisition efficiency, and scaling global campaign operations to support Phocas' ambitious growth targets. Why This Role Matters Pipeline Growth: Consistently generate qualified pipeline aligned to global revenue targets. Efficiency & ROI: Optimize channels and funnels to ensure customer acquisition costs and payback periods meet organizational goals. Scalability: Build a repeatable, data-driven demand engine capable of supporting multi-region growth. Cross-Functional Impact: Bridge Marketing, Sales, and Customer Success to create alignment across the full customer lifecycle. What You Will Be Responsible For Develop and execute an integrated, multi-channel demand strategy across digital, ABM, field, content syndication, and outbound programs. Build and manage campaigns that deliver qualified pipeline for new logo acquisition and customer expansion. Partner with Customer and Product Marketing to drive cross-sell, upsell, and adoption programs for existing customers. Collaborate with Channel Marketing to align partner demand generation campaigns and initiatives. Lead the digital and performance marketing team in continuous testing, experimentation, and optimization. Work closely with Revenue Operations to enhance lead management, campaign attribution, and funnel reporting frameworks. Establish dashboards and KPIs to track campaign effectiveness, funnel conversion, and ROI. Mentor and grow a high-performing global demand generation team and manage external vendors and agency relationships. Make data-driven investment decisions to allocate spend across campaigns and channels for maximum return. Who We Are Looking For Proven success scaling pipeline engines in multi-segment SaaS businesses (SMB to Enterprise). Deep expertise across inbound, outbound, ABM, digital, and lifecycle marketing. Strong understanding of marketing analytics, attribution, and automation best practices. Skilled in developing multi-channel campaigns and managing large-scale budgets. Experienced in leading and mentoring cross-functional marketing teams. Strategic and analytical mindset-comfortable balancing creativity with performance metrics. Bonus if You Have Experience driving pipeline efficiency improvements (CAC, payback period) in high-growth SaaS companies. Familiarity with HubSpot, Salesforce, 6sense, or similar demand orchestration tools. Experience building ABM frameworks or revenue-based marketing models. Global marketing experience with regional campaign localization. Background in data or analytics software, or B2B SaaS selling into the Office of the CFO or CIO. Why Phocas? Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category-leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. You'll have executive-level visibility, global scope, and the mandate to build a world-class delivery organization. This is a greenfield opportunity to design how Professional Services accelerates customer adoption, drives measurable time‑to‑value, and fuels long‑term customer success-all while operating at cost neutral or better. If you're energized by transformation, growth, and the chance to build a revenue‑impacting services team that delivers meaningful outcomes for customers at scale, this is the role for you. We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you'll have our full support. As long as you're doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all‑round nicer human. Your friends and family will be delighted. Create your happy place Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. #J-18808-Ljbffr

Hyatt Hotels Corporation seeks an enthusiastic Director to join our Hyatt Sales Force Meetings & Events team. In this role, you will be collaborating with the broader Hyatt Sales Force team members, Hyatt Hotels Sales Teams and customers, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. Benefits Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications The Global Sales Director focused on the Financial and Insurance market is a team player who can work well both independently in this remote role and as a part of a larger dynamic team. You will be responsible for developing and implementing sales strategies that will maximize sales and profitability focusing on all markets working as a liaison between customers and hotel-based colleagues. Develop and implement sales strategies that drive revenue growth for the company's Financial and Insurance market accounts in the hospitality industry Build and maintain strong relationships with key decision-makers associated with Financial and Insurance organizations as well as with third parties associated with said market Collaborate with internal teams, including marketing, operations, and finance, to ensure successful execution of sales strategies Serve as a key liaison between the corporate office and local hotel leaders. Monitor and analyze industry trends, competitor activity, and market intelligence to inform sales strategies and tactics Assist in the negotiation contracts, providing support to both the hotel and customer level Provide regular sales reports and forecasts to senior management Ensure high levels of customer satisfaction by working closely with hotel teams to deliver exceptional service to assigned accounts Monitor and manage the sales pipeline, forecast sales results, and report on sales performance to senior management Represent the company at industry events, conferences, and trade shows Experience Required 5+ years of experience in hotel sales, with at least 2+ years in the Financial and Insurance Market Proven track record in sales, consistently exceeding targets and increasing revenue within the hospitality industry Strong knowledge of contract processes specific to the Financial and Insurance vertical Exceptional leadership, communication, and negotiation skills Experience Preferred 4-year college degree preferred or equivalent work experience Solid written, verbal and presentation skills Excellent organizational skills Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders Bonus if candidate has past managerial experience; experience in creativity in team development and leadership Experience in Microsoft suite (Excel, PowerPoint & Word) Proficient in Lanyon, CVENT & Envision (or similar CRM tool) Experience with Cognos, Tableau, Reserve and Oracle Additional Requirements Must be able to work remotely and independently. Must be able to work in a fast-paced and very demanding market including off-peak hours and days as required Must have the ability to get creative with customer engagement opportunities Must be very strategic when working with accounts Flexibility to travel as needed to meet with clients and collaborate with hotel teams. Strong analytical and problem-solving skills We welcome you Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. Salary The salary range for this position is $98,000 to $125,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. Recruitment Partners We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. #J-18808-Ljbffr

A global infrastructure consulting firm is seeking a Global Director of Digital Marketing + Innovation. In this role, you will establish a centralized digital strategy, manage the Martech team, and optimize marketing technologies. You will be responsible for creating integrated digital marketing strategies that drive brand awareness and client engagement. The ideal candidate will have over 15 years of experience in digital marketing and a proven track record of leading marketing technology transformations. This position offers a flexible work location and a comprehensive benefits package. #J-18808-Ljbffr

Work Arrangement: Remote, Hybrid, or In-office A Day in the Life A typical day as a Wealth Transition Services Tax Manager might include the following: Advising and consulting on the estate planning process to create plans based from the tax perspective on cash flow projections, distribution of income, business succession, estate preservation and estate plan flow. Interpreting and reviewing various legal documents in relation to estate and business succession planning. Providing tax planning and consulting services to the firm's high net worth and ultra-high net worth clients. Technical research on estate, gift, GST, tax planning and compliance matters for internal clients. Looking at the tax situation of the individual and their estate/trusts from various angles to ensure the maximum tax benefit is applied. Additionally, you have knowledge and expertise on the income taxation of trusts and estates. Assisting clients which may have varied levels of estate planning knowledge. Managing client relationships internally and externally by proactively seeking solutions that add value to the client experience. Business development and billing responsibility. Assist in preparation of marketing materials and presentation of internal and external webinar trainings. Coaching and mentoring staff. Working with the firm Wealth Transition Services team on various projects. Who You Are You have a Bachelor's degree in Accounting and an active CPA license or JD/LLM (taxation). You have 4-8 years of experience in tax planning and estate planning in public accounting, law firms, or a related field. You are an excellent communicator -- your verbal and written communication skills are outstanding. The Wealth Transition Services Senior Manager will interact with clients with high net worth and ultra-high net worth and will speak to groups on wealth transition topics. You are able to lead and coordinate large estate/gift/GST tax planning engagements across the firm. You are a multi-tasking master and there is never a deadline you can't meet. You have experience developing business and networking. Must be authorized to work in the United States now or in the future without visa sponsorship. Making an Impact Together People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly. Compensation: $92,000-$160,000 Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Benefits Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws #LI-MB1 #LI-REMOTE

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . **FP&A Manager, Global Field Services** This role serves as the Financial Planning & Analysis Manager for AGS Field Team (Sales, FSO, iTeam, SPO) a $6B Revenue business that have significant activities in 7 regions across the globe (North America, Europe, Taiwan, China, Japan, Korea and Southeast Asia) The FP&A manager supervises 3 analysts who provide the consolidations for the Field and, financial management and analysis support for iTeam, SPO/Productivity Initiatives. **Key Responsibilities** + Manage financial cadence, calendar and targeting process for Regions worldwide + Business Modeling for Long-Term growth and Productivity Initiatives to support DOW + Serves as finance manager for analysts supporting iTeam and SPO Organization + Drive process enhancement including system integrations * AGS(Applied Global Services) drives Applied Materials' expansion into fab-wide services, ensuring customer fabs run at peak performance. AGS offers comprehensive solutions-including materials, spare parts, engineering expertise, and outsourced maintenance-throughout the equipment lifecycle. Leveraging AI-driven insights and a global parts distribution network, AGS optimizes system performance, improves yield, and increases output. **Skills, Knowledge, Experience and Education** + Leadership : Manages team of 3 serves as Business partner for key Field Service org. Sets organizational priorities and allocates resources + Problem Solving : Identifies and resolves complex technical, operational and organizational problems to drive efficiency + Communication and Influence : Clear and timely communication with executives and world-wide field finance organization. Impacts the business decision by data driven business analysis and insights + Interpersonal Skills : Influences others internally and externally, including senior leadership **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Join BWH Hotels - Where Passion Meets Purpose At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western Hotels & Resorts, and SureStay Hotels , with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our team as a partner in enhancing member value by providing operational, consulting, coaching, marketing and related hotel support. In this role, you will provide training to hotels personnel including owners, management, and staff. You also will develops relationships and build trust by being the primary contact between BWH Hotels and your assigned regional territory of hotels. Key Responsibilities Improves member value by providing operational, training, marketing and related property support. Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. Provides corrective action plans as required. Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. Communicates brand initiatives by promoting Best Western resources. Contributes to the team effort with timely communication between members and Best Western departments. Achieves production and budget standards by effectively planning and scheduling property visits and travel. Ensures a seamless and expedient transition by conducting effective visits to applicant properties. Preferred Experience and Education Minimum of 5 years hotel General Manager/experience or equivalent. Multi-property management experience preferred. Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience. Certified Hotel Administrator (CHA) strongly preferred. Certified Hospitality Trainer (CHT) strongly preferred. Ability to attain Best Western Quality Assurance Assessor certification. Required Knowledge and Skills Intermediate proficiency in Microsoft Office Suite. Strong presentation/training skills. Strong organizational and time management skills. Self-directed. Ability to change and/or adapt to new initiatives. Work Location and Travel This is a remote based position. May travel up to 80% domestically. Valid driver's license, serviceable automobile and proof of insurance may be required. This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what's important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

at Autocar, LLC Regional Service Manager-Midwest The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assists customers and dealers with troubleshooting and repair of service-related problems. Essential Duties and Responsibilities include the following. * Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. * Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. * Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team * Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload. * Develops and manages strong relationships at all levels of the customer's organization and maintains customer confidence in the Autocar product. * Develops strong relationships with Regional Business Managers and National Account Sales in their region * Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. * Coordinates cost effective, self-managed travel schedules. * Other duties may be assigned. Competencies Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Qualifications Education and/or Experience Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills A thorough working knowledge of: * MS Office * AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred Certificates, Licenses, Registrations Class B- Commercial Driver License or ability to obtain is required. Automotive Service Excellence (ASE) Certification or ability to obtain is required. Cummins Certification is preferred. Allison Certification is preferred. Ability to Autocar Master Technician Certification Other Qualifications Must be able to travel 75-100% of the time. Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds. Work Environment While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and vibration. The employee is occasionally exposed to risk of electrical shock. Legal and Compliance Statements At-Will Employment: This does not create a contract of employment, nor does it alter the at-will employment relationship. Employment with the company is voluntary and may be terminated at will by either the employee or the company, with or without cause, and with or without notice. Job Duties Disclaimer: The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs. Equal Employment Opportunity: Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. Compliance with Laws and Policies: The employee must adhere to all federal, state, and local employment laws and regulations, as well as all company policies and procedures. Reasonable Accommodations (ADA Compliance): Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodations should contact Human Resources. Confidentiality and Data Protection: Employees are expected to maintain the confidentiality of sensitive information and comply with company policies regarding data protection and proprietary information, in accordance with applicable laws. Non-Exhaustive List of Duties: This job description is not intended to be an exhaustive list of all responsibilities or qualifications associated with the position.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, driven individual who can lead and manage a team of technical, individual contributors that delight customers in their successful implementations. This role is equal parts Manager, Trainer, and enabler of the Platform Engineers to perform high-quality work. Key Responsibilities: Hone and expand the technical abilities of your team and peers on a continuous basis. Manage and oversee skills-development of a team of Platform Engineers. Activities vary from highly technical hands-on work to tactical day-to-day Management oversight. Delivery Focus: Working with your peers in PS and PS Delivery, achieve quarterly/annual revenue and quality targets. Attend all Delivery-centric calls, addressing assignment requests and project escalation activities. Perform timesheet and project health reviews, including project trending, project technical oversight, identifying opportunities for delivery improvement. Achieve and maintain expertise over Five9 product, associated applications and partner (ISV) integrations. Articulate the value of Five9's Professional Services through demonstrations and open discussion with customers and prospects. Actively participate in hiring and recruiting of Platform Engineers and other related roles as required. Communicate professionally and effectively with internal and external stakeholders. Maintain technical prowess by spending 10 to 20% of your time assisting customer implementations. Participate in PS Product Readiness activities, to include the creation of internal technical training materials. Serve as an advocate for our customers and internal technical resources, to prioritize product enhancements and defect remediation. Key Qualifications: 10+ years of Professional Services experience. 5+ years line Management experience directly leading technical teams. Minimum 5-8 years Consulting experience in a Cloud Computing or Telephony environment. Prior experience managing budgets, staff, and external consultants. Proven track record of Management and Leadership skills required to drive operational efficiency throughout a global Professional Services organization. Experience with implementing TDM and/or VoIP Call Center solutions (Five9, Genesys, Avaya, Cisco, Aspect, LiveOps, Contractual, InContact, Interactive Intelligence and/or CosmoCom) is required. Strong knowledge of CRM and Lead Management solutions (Salesforce, NetSuite, Oracle, Dynamics and Velocify) is preferred. Must be willing to travel up to 50% regionally with some national and international travel possible (valid passport required). Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent verbal and written skills required. Technical certifications are a plus. B.S. or B.A. required. MBA a plus. Key Skills: Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices. Experience with WFO Applications is a plus. Must possess a strong combination of technical call center expertise, client development, and configuration experience. Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative. Software Development experience a plus. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $81,900-$228,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. Primary Responsibilities: Service Portfolio Leadership Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution Lead the global go-to-market strategy for new and existing service offerings. Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. Essential Competencies: Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. Deliver Results - drives change through others to deliver measurable results. Strategic - converts transformative ideas to practical steps & solutions that deliver real results. Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. Courageous - challenges the status quo and makes difficult decisions0. Adaptable - learns from mistakes and adjusts quickly and accordingly. Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at Gemba . Qualifications: Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). Proven success marketing products or services globally and growing market share in competitive environments. Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. #LI-TD1

CSM (Clinical Study Manager):OBJECTIVES: Lead or support study operational strategy and planning and oversee execution of select clinical studies (global/regional and/or local country) for assigned clinical program(s), supporting clinical strategy defined in Clinical Development Plan.In close collaboration with the Clinical Operations Program Lead (COPL) and the Clinical Operations Manager (COM) (if applicable): Support or oversee the execution of select study/ies in assigned clinical program(s) in compliance with quality standards on schedule and on budget. Oversee Strategic Partners and/or other CROs and other vendors to meet obligations described in ICH-GCP and business objectives. Studies may include but are not limited to PTA (Post Trial Access), RATIO (R&D Asset Transition and Integration Office), those in wind down, etc. More than one study and/or more than one program may be assigned.ACCOUNTABILITIES: Accountable for planning and operational strategy and execution for assigned clinical trials Provides subject matter expertise and operational input into protocol synopsis, final protocol and other study related documents Challenges study team to ensure operational feasibility, inclusive of patient and site burden Supports budget development and ensures impacts are adequately addressed Participates in country and site feasibility/selection process, with a focus on providing country insights, alignment and therapeutic expertise to ensure alignment between study execution plan and program strategy Develops and manages study timelines Challenges study team to ensure timelines meet the needs of the clinical development plan Ensures new team members and vendors are appropriately onboarded Identifies and oversees trial risk and mitigation Leader of the cross functional study team During Early Engagement with Strategic Partner(s) and/or other CROs, lead the development of the Operational Strategy in preparation for Operational Strategy Review; focus on ensuring accurate assumptions are applied and robust risk management plans are in place Provide oversight/support/guidance to Strategic partners/CRO to ensure study issues are addressed and resolved rapidly Supports/reviews study budget planning and management and accountable for external spend related to study execution. Works closely with COM (if applicable) and COPL, Global Program Management, and Finance to ensure on a regular basis that budgets, enrollment, and gaiting are accurate; Communicates study status, cost and issues to COM and COPL; serve as escalation point for all vendors managed by Strategic Partner and/or other CROs Oversee Strategic Partners/CRO/vendor selection, budget and contract negotiation, and proper supervision of performance for all activities assigned to a Strategic Partner/CRO/vendor for assigned studies, including escalation of issues to governance committees when warranted; Specific areas of sponsor oversight include, but are not limited to: Review and approval of key monitoring documents/plans, periodic review of outputs, decisions and actions related to monitoring Conduct Oversight Monitoring Visits, as applicable Review and endorsement of relevant study plans, as applicable Study team meeting management and attendance when necessary; regular review of meeting agendas and minutes Review of outcomes/actions related to protocol deviations review; primary purpose of review is to support the identification of trends across sites and/or the study Documented review and monitoring of issues, risks and decisions at the study level and implementation of appropriate mitigation strategies Review and ownership of trial operational data (e.g. CTMS) Review and provide oversight of internal trial reports In partnership with data management, review and pressure test all database timelines and plans; ensure strong linkage between the strategy (i.e., filing/registration, data generation, etc.) with the tactical plan for database lock and CSR. Support data review for database lock and CSR writing and review (including appendices) Collect/review/File study documents in support of the trial master file (TMF) Collect/review/File study documents in support of the regulatory filing Responsible for overseeing study financial reconciliation Ensure studies are “inspection ready” at all times; may be involved in regulatory inspections by preparing for and/or attending the inspections. Site relationship management Review and provide oversight of trial audits Proper and timely follow up to audit findings and CAPAs Preparation for Agency inspections, including document readiness, tracking, storyboard development and other pertinent documents and preparations EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: Education: Bachelor's Degree or international equivalent required; Life Sciences preferred.Skills: Knowledge in global regulatory and compliance requirements for clinical research, including but not limited to US CFR, EU CTD, and ICH GCP. Awareness of local country requirements is also required. Demonstrated successful experience in project/program management and matrix leadership E.g. timeline/budget management E.g. Risk identification and management Works independently and is highly organized Good communication skills Excellent teamwork, organizational, interpersonal, and problem-solving skills, including experience with Leading cross-functional teams, vendor selection and oversight Experience managing recruitment challenges and boosting enrollment Fluent business English (oral and written) Experience: 5+ years' experience in pharmaceutical industry and/or clinical research organization, including 3+ years clinical study management/oversight, including significant study management support experience (e.g. clinical trial assistant/associate or lead CRA). Experience could include either early phase clinical studies or Phase 2 and 3 studies and global/international studies or programs. Experience in more than one therapeutic area is advantageous.Advanced degree(s) (e.g., Master or Doctorate) and relevant training or experience (e.g., fellowship. internships, etc.) may be considered to supplement experience requirements.TRAVEL REQUIREMENTS: Requires approximately 5-20 % travel, including overnight and international travel to other strategic partners, study sites, and therapeutic area required travel.

CWT Leadership Competences DO WHAT'S RIGHT Lead Courageously - Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Focus on the Customer - Foster a customer-centred environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. DELIVER TODAY Make Sound Decisions - Effectively analyze issues, problems, and options to determine potential implications, and apply financial and business acumen to select the best approach to address business issues. Plan and Manage Execution - Align work plans with broader organization, define objectives, roles, timelines, metrics, processes, and resources needed, and monitor progress to ensure achievement of business goals. Drive for Results - Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. BUILD FOR TOMORROW Promote Agility and Innovation - Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Think Globally - Address business issues with clear understanding of the geographic and cultural factors and implications. Act Strategically -Evaluate the internal and external business environment from a big-picture or future-focused perspective to develop and align strategies for department, business unit, or organization. INSPIRE & DEVELOP OUR PEOPLE Foster Open Communication - Communicate effectively through active listening and skilful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly so that information is readily shared. Influence and Engage Others - Present a compelling case for ideas, persuade through involvement, and inspire others to excel through personal commitment to a common vision or goal. Develop People - Take appropriate actions to ensure the availability and development of the diverse mix of talent needed to meet current and future organization goals. PASSION TO SUCCEED Demonstrate Commitment - Model energy and optimism, and maintain composure under trying circumstances, continuously stretch one self to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships - Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Live the Values - Model the CWT values of customer care, commitment to excellence, cultural diversity, reliability, entrepreneurial spirit, and integrity. Technical skills Project management skills Well-organized, good time management skills Ability to work under pressure, establish priorities and deliver to fixed dates Understands critical path Ability to liaise with other team members to obtain technical support and knowledge demonstrating the ability to organize and prioritize workload. Able to manage an international Project management team dispersed geographically Ability to cope with competing demands and to prioritize tasks Ability or experience of managing the logistics of multiple projects and ensuring they run smoothly and on time. You will be able to handle deadlines and schedules whilst tracking the progress of each project and remaining calm under pressure. Ability to anticipate issues and proactively propose solutions Abilities to work within a multicultural environment Languages English fluent\: written and oral Another language (preferred) Presentation skills Good presentation, interpersonal and communication skills when working with clients and colleagues of all levels, able to present ideas and results clearly and effectively and to influence client decision making. Ability to make clear and concise presentation during client meetings and project steering committee Computer knowledge Word, Excel, PowerPoint, MS Project Specific skills Analytical skills Understanding of IT tools and processes and their impact on travel programs Education Project management education Degree from business school (preferred) Experience Proven Project management experience (in a multicultural environment) for at least 5 years Previous experience in the business travel industry (preferred) Thorough knowledge of internal processes and procedures of CWT organization Other Ability to travel (estimated at maximum 25% of time) *LI-sj Oversee global and multi-regional client implementation projects, processes, tools and continuous improvement through the coordination of CWT internal departments and related client resources. The objective is to provide efficient and cost effective implementations guaranteeing client satisfaction. This is a work remote position. Main responsibilities & duties Leads assigned implementation projects utilizing project plans, identifying required project resources and leading the team assigned to the project implementation. Coaches regional project managers on processes and tools throughout client implementation projects relationships. Facilitates steering committee calls to review key milestones, decisions and problem escalation. Conducts and/or participates in client implementation meetings providing an overview of the implementation team roles and responsibilities as well as related document preparation requiring client input including but not limited to scope review, project plans. Works with Client and CWT resources to execute project plan and monitor results to insure project timeline is meeting client expectations. Designs and deploys processes and procedures to insure cost effective implementations with high customer satisfaction. Insures the delivery of high quality and cost effective implementations through good leadership and management with a strong quality planning and monitoring process. Facilitates project debriefing for internal and external teams documenting details for transition to internal departments. Documents and continuously provides input to refine the implementation process. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance related to implementation activity. Takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management, Problem Management, and Knowledge Management. Occasional travel may be required to meet with customer representatives. Responsibilities Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and internal KPIs are met or exceeded. Oversee scheduling and staffing for 24x7x365 coverage. Monitor First Call Resolution and speed of answer. Work with field services and outside groups to ensure expedient and accurate routing of tickets that cannot be handled by tier 1. Follow ITIL best practices for Incident Management, ensuring Incident Management Team follows proper escalation protocols and has the necessary resources to facilitate stand up calls for incident resolution. Work with customer to ensure compliance of outside groups as necessary. Follow ITIL best practices for Problem Management, ensuring Problem Management Team has sufficient resources to perform Root Cause Analysis. Work with customer to ensure that other groups provide sufficient cooperation and information to assist with Problem Management function. Follow ITIL best practices for Knowledge Management, ensuring that the knowledge base is accurate and continually improved. Follow ITIL best practices for Service Request Management, ensuring that requests are handled in a timely manner and escalated or assigned to the proper group in a timely manner. Ensure that all weekly, monthly, quarterly and ad hoc reports are accurate and completed before deadline. Monitor productivity and work compliance of all remote workers. Ensure proper training of incoming agents. Have virtual weekly and on demand meetings with customer representatives and collaborate with them to ensure that all needs are met. Ensure that security incidents are handled in compliance with customer requirements. Work with PMO resource manager to ensure proper assignment and tracking of government provided assets. Ensure that VIP customers are provided with enhanced support per customer requirements. Oversee Account Management Group, ensuring that they meet all customer requirements. Ensure follow-up on low customer survey scores, and any other reported issues. Qualifications Requirements: Bachelors degree with 8-12 years of experience. Minimum 3 years of IT Service Desk experience, with an additional 2 years in a leadership role. Minimum 3 years of hands-on experience implementing and managing ITIL practices, including Incident, Problem, and Knowledge Management. Strong understanding of ITSM tools and ITIL framework. Ability to manage remote teams effectively in a 24x7 environment. ITIL 4.0 foundation certification. Help Desk Institute or Service Desk Institute certification. Desired Qualifications MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust clearance #ar #nss #tm #AR #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $120,000.00 /Yr.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

Why Lytx: Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects. You'll Get To: Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML. Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process. Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability. Design and Implement Lytx cloud services using AWS Well architected framework principals. Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals. What You'll Need: 15+ years of overall industry experience. 8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC. 5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services. 3+ years hands-on Windows Administration experience Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling. AWS Security: IAM, AD, KMS, CloudTrail, Security Hub. AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF. AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets. 10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git 5+ years hands-on Linux Administration experience Excellent documentation and interpersonal skills. Participate in on-call rotation. Preferred: Certifications: Multiple AWS Certifications. AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc. Lambda Cloudflare Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $167,500.00 - $212,500.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

Office of Information Technology Annual Salary Range: $126,222 - $168,276 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week About the Office The Office of Information Technology (IT) is responsible for enabling the State Bar's internal and external stakeholders through the management, implementation, and maintenance of technology systems that support the State Bar's mission and goals. IT builds and maintains functional capabilities, supports innovation, and ensures systems operate smoothly, efficiently, and securely across the enterprise. About the Division The IT Operations & Security division within the Office of Information Technology manages the State Bar's core technology environment, including infrastructure, end-user support, and cybersecurity. The division ensures that systems remain secure, reliable, and accessible so staff can work effectively and the public can access essential State Bar services. These functions form the technological backbone of mission-critical operations across the organization. Within this division, the Infrastructure Team supports and maintains the State Bar's foundational technology components, including servers, networks, cloud platforms, storage, Office 365 applications, identity and access management services, telephony, disaster recovery systems, and the monitoring tools that ensure the performance and availability of enterprise systems. The team operates a hybrid environment spanning Azure cloud services, on-premises data centers in Los Angeles and San Francisco, and multiple enterprise platforms including Salesforce, Oracle, Odyssey, and the AS/400. Job Summary The Infrastructure and Cloud Services Manager provides leadership and hands-on technical expertise for the State Bar's hybrid cloud and on-premises infrastructure. This position oversees day-to-day operations and ensures timely resolution of issues including system outages, connectivity problems, performance degradation, backup failures, and other infrastructure incidents. The manager supports a team of technical specialists and provides the cross-domain knowledge necessary for escalation, technical coordination, and maintaining continuity of critical infrastructure services. The role also manages contractors and service providers to ensure essential infrastructure services are maintained. This role is responsible for maintaining stable operations, minimizing risk, and guiding improvements to infrastructure services that support business systems and enterprise platforms. The manager also provides leadership for infrastructure-dependent business and IT projects requiring cloud resource provisioning, system integrations, network planning, and performance tuning. The Ideal Candidate The ideal candidate brings broad experience across hybrid cloud and on-premises infrastructure and is comfortable operating in a complex enterprise environment that spans multiple platforms and locations. They have practical expertise in Azure administration, Microsoft 365, identity services, networking, server administration, storage, and performance tuning, with strong analytical and troubleshooting skills. They excel in coordinating cross-domain activities, supporting a team of subject matter experts, and managing vendor resources. They communicate effectively, work independently, take ownership of ensuring stable and dependable technology services for the State Bar's staff and the public, and serve as a hands-on manager. Examples of Essential Duties Manage and administer hybrid infrastructure systems including cloud platforms, virtualization, storage, backup, and monitoring tools. Oversee server administration including configuration, patching, performance monitoring, system tuning, and lifecycle management. Direct network infrastructure operations including routing, switching, wireless, DNS, VPN, load balancing, firewalls, and traffic routing. Oversee the design, operation, and validation of enterprise backup and recovery solutions across on-premises and cloud environments. Manage enterprise telephony, audio-visual systems, and communication platforms. Propose and maintain operational and functional standards, practices, policies, and procedures. Ensure secure and reliable administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Oversee identity and access management including Active Directory, Entra ID, provisioning, and group policy configuration. Monitor system health, alerts, performance, and capacity; lead incident response and conduct root-cause analysis. Maintain and administer monitoring, alerting, logging, and infrastructure reporting tools. Perform infrastructure reviews, identify risks, and implement improvements to support operational stability and security. Support and coordinate infrastructure components of business and IT projects. Develop and maintain IT documentation, diagrams, standards, procedures, and runbooks. Oversee vendor management, contracts, SLAs, and procurement activities. Evaluate and recommend tools and technologies that support infrastructure modernization and scalability. Develop lifecycle management strategies for cloud resources, servers, network components, storage, and telephony. Provide technical escalation support across all infrastructure domains. Collaborate with Cybersecurity on vulnerability remediation, audits, and incident investigation. Lead and coordinate change management processes for infrastructure services. Provide guidance, coaching, and technical direction to staff. Ensure staff have the tools, training, and development for continuous growth. Knowledge of: IT infrastructure technologies including servers, networks, cloud platforms, storage, Microsoft 365 services, identity and access management, telephony, monitoring, and automation tools. Hybrid cloud architecture, Azure administration, resource governance, networking, and cost optimization. Enterprise system performance monitoring, alerting, troubleshooting methodologies, and root-cause analysis. Backup, disaster recovery, business continuity, high-availability strategies, and incident response. Administrative and managerial principles including strategic planning, policy development, project management, budgeting, supervision, and conflict resolution. Methods for preparing technical reports, administrative documents, and operational procedures. Use of modern productivity tools, project management platforms, and communication technologies. Principles and practices of customer service and vendor management. Security, compliance, and operational standards applicable to enterprise infrastructure. Best practices for IT operations, configuration governance, and change management. Principles of systems and process analysis, design, and performance measurement. Advanced principles of information technology and data communications. Project management methodologies including scheduling, critical path identification, and delegation. Ability to: Provide leadership, direction, and oversight for infrastructure operations and cloud services. Develop and implement goals, objectives, policies, procedures, and operational standards. Analyze business, operational, and technical needs to design scalable infrastructure solutions. Organize and prioritize work, develop effective plans, manage deadlines, and exercise sound judgment. Select, supervise, and develop technical staff. Adapt to changing priorities, environments, and operational demands. Facilitate consensus and resolve complex issues collaboratively. Collaborate with cross functional teams. Communicate technical and operational information clearly and persuasively. Maintain confidentiality and uphold ethical and professional standards. Ensure compliance with IT policies, practices, and regulatory requirements. Research and evaluate best practices and emerging technologies. Coordinate and administer technology projects from initiation to completion. Gather and evaluate information to draw logical conclusions and take action. Minimum Qualifications Education Bachelor's degree in information technology, computer science, engineering, or related field, or equivalent academic achievement. Experience Five years of full-time experience in IT infrastructure operations or cloud services, including three years of supervisory or team-lead experience. Desirable Certifications Azure Solutions Architect Expert, Microsoft 365 Administrator, VMware certification, ITIL v4 Foundation, CCNP, CRISC, CCS, CISM (optional). About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Remote Work: Hybrid At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally. Come make an impact every day at Zebra. The Global Events Project Manager, II position inside of the Marketing organization will play an important role in advancing how Zebra manages execution of event planning and readiness to maximize impact for the broader Zebra. This role will work with Program Owners to drive alignment on annual event plan and each Zebra-led event by leading discussions that customize a standard starting point to become a right sized plan (without losing the essence of the standard), and govern plan execution (drive a say/do approach) and budget visibility through strong, regular engagement with key stakeholders across Marketing and the broader Zebra organization. This role requires hybrid work in the Lincolnshire, IL or Holtsville, NY offices Responsibilities: * Effectively manages projects of moderate scope leading the project team to execute against timeline and budget metrics * May lead multiple projects simultaneously * Creates a clear project scope statement and builds a supporting cross-functional plan that customizes a standard starting point without losing the essence of that standard to effectively factor in resource availability, task durations and dependencies, budgets and costs * Drives initial and ongoing alignment on scope, objectives, and approach for all projects with Program Owners and key stakeholders * Checks progress regularly against the plan and adjusts the plan to optimize execution * Documents progress against the project plan throughout the project. Formulates status reports and presents to the team and immediate manager. Status reports are expected to be concise summaries, tailored to the audience * Supports coordination of deliverables and project assets to assist the project team where needed * When needed, creates and manages basic Risk Management plans. Acts independently to address and work minor issues and risks until resolved. On major issues/risks with resources and/or budget, provides recommendations for mitigation plan for review by Program Owners and key stakeholders. Adjusts the plan per management guidelines as delays or obstacles are experienced * Demonstrates knowledge of PMI PMBOK and basic Project Management techniques and approaches including familiarity with vocabulary * Able to effectively use established tools, approaches / methodologies, and templates used by the Marketing Program Management Office to guide and document the plan and communicate it to the team Qualifications: Required Qualifications: * Bachelor's degree * 2+ years of relevant experience Preferred Qualifications: * Demonstrated working knowledge/experience with Event project management strongly preferred * Experience with Smartsheet preferred * Intermediate communication and facilitation skills * Intermediate presentation skills. Demonstrated comfort in presenting to peer level or one level up cross functional audiences * Demonstrated working knowledge of fundamentals with project management approaches, tools and methodologies. PMP certification preferred or in progress * Intermediate skills in PC based documentation tools including MS Office * Intermediate skills in delegation and follow up Come join the herd! Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights: ******************************************************************************************** Conozca sus Derechos: *************************************************************************************** We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees. Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary: USD 68400.00 - USD 102600.00 Yearly Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.