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Global service manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical global service manager skills. We ranked the top skills for global service managers based on the percentage of resumes they appeared on. For example, 10.4% of global service manager resumes contained project management as a skill. Continue reading to find out what skills a global service manager needs to be successful in the workplace.

15 global service manager skills for your resume and career

1. Project Management

Here's how global service managers use project management:
  • Contract included network infrastructure, firewall, intrusion detection services, and project management for procurement, installation and managed services.
  • Led project management team to address solutions initiatives, incident resolution and client relations efforts.

2. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how global service managers use service delivery:
  • Developed and implemented adaptive service delivery tools and methodologies, to support a changing business environment.
  • Implemented diverse programs to improve service delivery performance and reduced operational risks.

3. Portfolio

Here's how global service managers use portfolio:
  • Completed in-depth service portfolio strategy evaluation, addressing complex product support needs by diverse market verticals and distribution channels.
  • Returned to company to manage a portfolio of accounts driving profitability of American Express Business Travel.

4. Professional Services

Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.

Here's how global service managers use professional services:
  • Managed worldwide Technical Service and Customer Service organization, including Professional Services, Education, Training and Pre-Sales departments.
  • Managed Professional Services, projects including installations and consulting engagements for a DoD intelligence agency.

5. Process Improvement

Here's how global service managers use process improvement:
  • Conducted and documented root cause analysis of process breakdowns and provided information and consultation to the appropriate organizations for process improvements.
  • Spearhead performance optimization initiatives in global shipping and order management through combination of process improvement, technology and organizational change.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how global service managers use payroll:
  • Prepare and distribute Payroll Reports for foreign locations for taxation purposes.
  • Managed all Clients International Payroll.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how global service managers use hr:
  • Achieve service level agreement / objectives, lead project, program, and HR managers and DevOps.
  • Performed all HR functions for employees using workday and other internal tools.

8. Taxation

Here's how global service managers use taxation:
  • Provide technical support regarding international taxation to field offices.

9. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how global service managers use cloud:
  • Negotiated hosting contracts and implemented outsourcing services with Private Cloud and Hosted Backup service providers.
  • Developed and deployed HP's first Managed Private Cloud 1.0 service product - 2010.

10. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how global service managers use infrastructure:
  • Performed operations analysis on global infrastructure incidents and their impact on the business environment.
  • Maintained global infrastructure audit programs.

11. Client Facing

Here's how global service managers use client facing:
  • Created internal and client facing communications.
  • Conducted client facing meetings to present status, review budgets, and discuss new engagement opportunities.

12. Financial Performance

Here's how global service managers use financial performance:
  • Conducted competitive comparative analysis to evaluate current offerings and financial performance to identify market opportunity.
  • Compare corporate and subsidiary financial performance against benchmarks.

13. Treasury

Here's how global service managers use treasury:
  • Supervised, coached and trained staff in providing banks treasury products servicing to optimize individual development and team performance.
  • Recommended changes to accounting processes, treasury system configuration, and treasury organization structure.

14. Service Offerings

Here's how global service managers use service offerings:
  • Developed custom services to align Dell service offerings with customer needs and business requirements.
  • Insured global services readiness to implement 22 new service offerings supporting a 6 Billion dollar Services business.

15. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how global service managers use continuous improvement:
  • Directed the development and continuous improvement of standard operating procedures.
  • Develop and implement operations strategies and continuous improvement projects.
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List of global service manager skills to add to your resume

Global service manager skills

The most important skills for a global service manager resume and required skills for a global service manager to have include:

  • Project Management
  • Service Delivery
  • Portfolio
  • Professional Services
  • Process Improvement
  • Payroll
  • HR
  • Taxation
  • Cloud
  • Infrastructure
  • Client Facing
  • Financial Performance
  • Treasury
  • Service Offerings
  • Continuous Improvement
  • Business Development
  • Technical Support
  • Business Processes
  • Marketing Campaigns
  • SQL
  • Cash Management
  • Shared Services
  • Emerging Technologies
  • ITIL
  • SLA
  • Saas
  • UK
  • Performance Metrics
  • ROI
  • Direct Reports
  • Sigma
  • Account Management
  • KPIs
  • R
  • ISO
  • Contract Negotiations
  • Executive Management
  • Financial Analysis
  • Global Support
  • Pricing Strategy
  • Customer Support
  • Level Agreements
  • SOX
  • Incident Management
  • Revenue Growth
  • PMO
  • Customer Expectations
  • Unified Communications

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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