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Global service manager work from home jobs - 315 jobs

  • Remote Global Director of Martech & Innovation

    Ross & Baruzzini 4.0company rating

    Remote job

    A leading infrastructure consulting firm is seeking a Global Director of Digital Marketing + Innovation to establish a centralized digital marketing strategy across its global infrastructure team. The ideal candidate will have over 15 years of experience in marketing technology and digital marketing, leading large-scale transformations. Responsibilities include overseeing the development of marketing technology, ensuring integration with enterprise systems, and managing a global team to enhance brand engagement and growth. This position offers a flexible remote work arrangement. #J-18808-Ljbffr
    $121k-168k yearly est. 2d ago
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  • Global Director of Demand Generation

    Phocas Software

    Remote job

    As the Global Director of Demand Generation, you'll own the global strategy and execution that drives pipeline and revenue growth. You'll lead integrated programs across digital, ABM, field, and lifecycle marketing-aligning closely with Sales, Product Marketing, Channel, and Customer Success. This is a highly visible, results-oriented role for a strategic builder who can balance creativity, operational rigor, and performance discipline to scale predictable growth. Phocas is at a pivotal stage of global expansion and transformation. With strong product-market fit and growing demand in key verticals, we are building the next generation of our go-to-market strategy. Demand Generation sits at the heart of this transformation-connecting brand awareness, lead acquisition, and customer expansion into a unified revenue engine. The Global Director of Demand Generation will be responsible for ensuring marketing investments deliver measurable impact-optimizing performance, improving acquisition efficiency, and scaling global campaign operations to support Phocas' ambitious growth targets. Why This Role Matters Pipeline Growth: Consistently generate qualified pipeline aligned to global revenue targets. Efficiency & ROI: Optimize channels and funnels to ensure customer acquisition costs and payback periods meet organizational goals. Scalability: Build a repeatable, data-driven demand engine capable of supporting multi-region growth. Cross-Functional Impact: Bridge Marketing, Sales, and Customer Success to create alignment across the full customer lifecycle. What You Will Be Responsible For Develop and execute an integrated, multi-channel demand strategy across digital, ABM, field, content syndication, and outbound programs. Build and manage campaigns that deliver qualified pipeline for new logo acquisition and customer expansion. Partner with Customer and Product Marketing to drive cross-sell, upsell, and adoption programs for existing customers. Collaborate with Channel Marketing to align partner demand generation campaigns and initiatives. Lead the digital and performance marketing team in continuous testing, experimentation, and optimization. Work closely with Revenue Operations to enhance lead management, campaign attribution, and funnel reporting frameworks. Establish dashboards and KPIs to track campaign effectiveness, funnel conversion, and ROI. Mentor and grow a high-performing global demand generation team and manage external vendors and agency relationships. Make data-driven investment decisions to allocate spend across campaigns and channels for maximum return. Who We Are Looking For Proven success scaling pipeline engines in multi-segment SaaS businesses (SMB to Enterprise). Deep expertise across inbound, outbound, ABM, digital, and lifecycle marketing. Strong understanding of marketing analytics, attribution, and automation best practices. Skilled in developing multi-channel campaigns and managing large-scale budgets. Experienced in leading and mentoring cross-functional marketing teams. Strategic and analytical mindset-comfortable balancing creativity with performance metrics. Bonus if You Have Experience driving pipeline efficiency improvements (CAC, payback period) in high-growth SaaS companies. Familiarity with HubSpot, Salesforce, 6sense, or similar demand orchestration tools. Experience building ABM frameworks or revenue-based marketing models. Global marketing experience with regional campaign localization. Background in data or analytics software, or B2B SaaS selling into the Office of the CFO or CIO. Why Phocas? Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category-leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. You'll have executive-level visibility, global scope, and the mandate to build a world-class delivery organization. This is a greenfield opportunity to design how Professional Services accelerates customer adoption, drives measurable time‑to‑value, and fuels long‑term customer success-all while operating at cost neutral or better. If you're energized by transformation, growth, and the chance to build a revenue‑impacting services team that delivers meaningful outcomes for customers at scale, this is the role for you. We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you'll have our full support. As long as you're doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all‑round nicer human. Your friends and family will be delighted. Create your happy place Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. #J-18808-Ljbffr
    $140k-227k yearly est. 1d ago
  • Global Director of Demand Generation

    Phocas Ltd.

    Remote job

    As the Global Director of Demand Generation, you'll own the global strategy and execution that drives pipeline and revenue growth. You'll lead integrated programs across digital, ABM, field, and lifecycle marketing-aligning closely with Sales, Product Marketing, Channel, and Customer Success. This is a highly visible, results-oriented role for a strategic builder who can balance creativity, operational rigor, and performance discipline to scale predictable growth. Phocas is at a pivotal stage of global expansion and transformation. With strong product-market fit and growing demand in key verticals, we are building the next generation of our go-to-market strategy. Demand Generation sits at the heart of this transformation-connecting brand awareness, lead acquisition, and customer expansion into a unified revenue engine. The Global Director of Demand Generation will be responsible for ensuring marketing investments deliver measurable impact-optimizing performance, improving acquisition efficiency, and scaling global campaign operations to support Phocas' ambitious growth targets. Why This Role Matters Pipeline Growth: Consistently generate qualified pipeline aligned to global revenue targets. Efficiency & ROI: Optimize channels and funnels to ensure customer acquisition costs and payback periods meet organizational goals. Scalability: Build a repeatable, data-driven demand engine capable of supporting multi-region growth. Cross-Functional Impact: Bridge Marketing, Sales, and Customer Success to create alignment across the full customer lifecycle. What You Will Be Responsible For Develop and execute an integrated, multi-channel demand strategy across digital, ABM, field, content syndication, and outbound programs. Build and manage campaigns that deliver qualified pipeline for new logo acquisition and customer expansion. Partner with Customer and Product Marketing to drive cross-sell, upsell, and adoption programs for existing customers. Collaborate with Channel Marketing to align partner demand generation campaigns and initiatives. Lead the digital and performance marketing team in continuous testing, experimentation, and optimization. Work closely with Revenue Operations to enhance lead management, campaign attribution, and funnel reporting frameworks. Establish dashboards and KPIs to track campaign effectiveness, funnel conversion, and ROI. Mentor and grow a high-performing global demand generation team and manage external vendors and agency relationships. Make data‑driven investment decisions to allocate spend across campaigns and channels for maximum return. Who We Are Looking For Proven success scaling pipeline engines in multi‑segment SaaS businesses (SMB to Enterprise). Deep expertise across inbound, outbound, ABM, digital, and lifecycle marketing. Strong understanding of marketing analytics, attribution, and automation best practices. Skilled in developing multi‑channel campaigns and managing large‑scale budgets. Experienced in leading and mentoring cross‑functional marketing teams. Strategic and analytical mindset-comfortable balancing creativity with performance metrics. Bonus if You Have Experience driving pipeline efficiency improvements (CAC, payback period) in high‑growth SaaS companies. Familiarity with HubSpot, Salesforce, 6sense, or similar demand orchestration tools. Experience building ABM frameworks or revenue‑based marketing models. Global marketing experience with regional campaign localization. Background in data or analytics software, or B2B SaaS selling into the Office of the CFO or CIO. Why Phocas? Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category‑leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you'll have our full support. Enjoy a flexible environment where you can focus on what brings you joy while achieving high performance and personal growth. Create your happy place Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. #J-18808-Ljbffr
    $140k-227k yearly est. 5d ago
  • Remote Global Director of Martech & Innovation

    Landrum & Brown, Incorporated 4.3company rating

    Remote job

    A global infrastructure consulting firm is seeking a Global Director of Digital Marketing + Innovation. In this role, you will establish a centralized digital strategy, manage the Martech team, and optimize marketing technologies. You will be responsible for creating integrated digital marketing strategies that drive brand awareness and client engagement. The ideal candidate will have over 15 years of experience in digital marketing and a proven track record of leading marketing technology transformations. This position offers a flexible work location and a comprehensive benefits package. #J-18808-Ljbffr
    $134k-208k yearly est. 1d ago
  • Card Services Manager - Card Services - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Remote job

    Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's Degree in Business Administration, Management, or Finance preferred. Minimum of 5 years banking experience including card operations experience. Experience in managing a Profit & Loss and associated budgeting and planning. Experience in establishing and managing a revenue generation strategy. Minimum of three years of experience in a supervisory or leadership role. Job Description SUMMARY: Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank. A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program. The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages card services staff and oversees daily operation of card services functions. Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations. Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation. Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement. Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market. Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings. Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area. Responds to and resolves complex issues within the area of responsibility. Maintains SOX control documentation and other controls around all assigned areas. Provides training and guidance to staff with respect to understanding, processing and managing the workload. Manages to defined customer service level expectations and key vendor processing timelines. Measures key performance indicators and manages metric reports to identify opportunities for improvement. Coaches employees on personal development plans and provides opportunities for growth within the organization. Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams. Maintains a deep understanding of contractual mechanics, associated fees and revenues. Establishes and executes growth strategy for card program. Ensures sustainable profitability of the program. Understands competitive and regulatory changes that may impact program performance and daily operations. Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success. Coordinates with Marketing to ensure appropriate placement and communication of program. Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses. Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary. Works closely with third party and other contracted programs to promote debit card usage. Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.) Understands and collaborates with Operations Manager on procedural and control changes. SUPERVISOR RESPONSIBILITIES: Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Excellent presentation skills and the development of related materials. Excellent oral and written communication skills. Possess intermediate keyboard/typing skills. Must have good analytical and problem-solving skills. Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. Ability to multitask and work under pressure. Ability to handle a variety of projects simultaneously. Ability to effectively interact across all levels of the organization, including branch network and other operations departments. Strong organizational and prioritization skills. Strong time management skills. Team player with a positive outlook. Willingness to provide a level of service which will clearly differentiate us from our competitors. Willingness to respond to emergencies. Willingness to work additional hours if needed. Ability to work independently. Proficient knowledge of Microsoft Office Products, including Word and Excel. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching, and training. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $38k-60k yearly est. 5d ago
  • FP&A Manager, Global Field Services

    Applied Materials 4.5company rating

    Remote job

    **Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . **FP&A Manager, Global Field Services** This role serves as the Financial Planning & Analysis Manager for AGS Field Team (Sales, FSO, iTeam, SPO) a $6B Revenue business that have significant activities in 7 regions across the globe (North America, Europe, Taiwan, China, Japan, Korea and Southeast Asia) The FP&A manager supervises 3 analysts who provide the consolidations for the Field and, financial management and analysis support for iTeam, SPO/Productivity Initiatives. **Key Responsibilities** + Manage financial cadence, calendar and targeting process for Regions worldwide + Business Modeling for Long-Term growth and Productivity Initiatives to support DOW + Serves as finance manager for analysts supporting iTeam and SPO Organization + Drive process enhancement including system integrations * AGS(Applied Global Services) drives Applied Materials' expansion into fab-wide services, ensuring customer fabs run at peak performance. AGS offers comprehensive solutions-including materials, spare parts, engineering expertise, and outsourced maintenance-throughout the equipment lifecycle. Leveraging AI-driven insights and a global parts distribution network, AGS optimizes system performance, improves yield, and increases output. **Skills, Knowledge, Experience and Education** + Leadership : Manages team of 3 serves as Business partner for key Field Service org. Sets organizational priorities and allocates resources + Problem Solving : Identifies and resolves complex technical, operational and organizational problems to drive efficiency + Communication and Influence : Clear and timely communication with executives and world-wide field finance organization. Impacts the business decision by data driven business analysis and insights + Interpersonal Skills : Influences others internally and externally, including senior leadership **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $158.5k-218k yearly 51d ago
  • SSO Global Service Solutions Product Manager

    Pacsci

    Remote job

    The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. Primary Responsibilities: Service Portfolio Leadership Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution Lead the global go-to-market strategy for new and existing service offerings. Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. Essential Competencies: Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. Deliver Results - drives change through others to deliver measurable results. Strategic - converts transformative ideas to practical steps & solutions that deliver real results. Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. Courageous - challenges the status quo and makes difficult decisions0. Adaptable - learns from mistakes and adjusts quickly and accordingly. Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at Gemba . Qualifications: Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). Proven success marketing products or services globally and growing market share in competitive environments. Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. #LI-TD1
    $91k-131k yearly est. Auto-Apply 35d ago
  • Global Service Manager

    Pernod Ricard 4.8company rating

    Remote job

    Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:
    $63k-101k yearly est. Auto-Apply 17d ago
  • Manager, Global Yield Programs & Incentives

    Spotify

    Remote job

    Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are looking for a highly motivated individual to join our Revenue Operations team. In this role, you will be responsible for supporting our global yield strategy team and sales organization to develop various programs and incentives to drive revenue and strategic business objectives. This role includes strategic planning, creative brainstorming, expert product knowledge, project management and storytelling. You must be professional, organized and motivated. You will be a reliable and crucial team member with self service and programmatic knowledge who can anticipate client and sales team needs. Above all, your work will impact the way the world experiences music and podcasts.What You'll Do Partner with Global Yield & Trading teams to design and execute programs and incentives that drive revenue and achieve business objectives for Spotify's advertising business, ensuring these programs support product adoption and deliver meaningful ROI across regions and seller segments. Partner with FP&A, Accounting, and Global Yield teams to analyze ad credit utilization and adoption, ensuring programs are effective, compliant with financial standards, structured to support business objectives, and continually optimized based on performance insights. Track incentive performance and utilization to understand effectiveness, optimize program design, and measure ROI. Build clear presentations and communicate program results, insights, and recommendations to cross-functional partners and senior leadership. Work with regional sales leadership to brainstorm, develop, and refine market-specific programs and incentives that support revenue growth and strategic goals. Collaborate with Product and Engineering to enhance ad credit capabilities within Spotify's technical and operational stack. Serve as a key resource for the global sales organization by providing guidance and support on incentive programs. Review, create, and manage ad credits within internal systems for distribution to the global sales organization. Who You Are You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business. You bring at least 5 years of experience in digital media planning or buying, with strong industry knowledge and a desire to keep learning. You have experience working at an ad platform in auction-based and/or programmatic environments. You are passionate about digital strategy and growing within a sales-driven organization. You think creatively, sell consultatively, solve problems proactively, and communicate effectively with internal and external partners. You can translate client needs into thoughtful recommendations and turn data into compelling, easy-to-understand stories that highlight Spotify's value. You use data and research to build persuasive sales narratives that drive adoption of sales incentives and programs designed to increase audio, video, and display media investment. You have strong verbal, written, and presentation skills and are committed to continuously improving them. You excel at building relationships and aligning cross-functional teams and client stakeholders to move projects forward and close deals. You are a highly organized multitasker with strong attention to detail, analytical skills, and project management abilities, and can work independently within a team environment. You thrive in a fast-paced, deadline-driven environment and are a collaborative team player. You are proficient in Excel, Google Sheets, and PowerPoint, and have experience with CRMs, order management systems, ad servers, SQL, and other digital media technologies. Where You'll Be This role is based in either New York, London or Los Angeles We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. The United States base range for this position is $119,134 - 170,191, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
    $119.1k-170.2k yearly Auto-Apply 9d ago
  • IT Service Desk Manager (CRM)

    Calibre Systems

    Remote job

    Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.
    $85k-127k yearly est. 49d ago
  • Program Manager - Global Workforce Transition

    Trissential 4.1company rating

    Remote job

    Location: Fully Remote Employment Type: Full-Time Are you a seasoned leader with a passion for driving large-scale organizational change? Trissential is seeking an experienced Program Manager to join our client's team and lead a confidential, enterprise-level initiative to transition selected Finance functions to a new global operating model. This is a high-impact role where you'll design, plan, and execute all aspects of the transition, partnering closely with senior leadership and cross-functional teams to ensure a smooth, structured, and well-governed change process. If you thrive in complex environments and excel at managing sensitive workforce transitions, this is your opportunity to make a lasting impact. What's in It for You? * Strategic Leadership - Drive a global initiative that shapes the future of Finance operations. * Flexibility - Enjoy a fully remote work arrangement while collaborating with executive leadership. * Professional Growth - Expand your expertise in global workforce transitions and change management. Your Role & Responsibilities * Lead the full lifecycle of the transition program, from planning through operational stabilization. * Establish and maintain program governance, executive updates, risk management, and decision-making frameworks. * Develop comprehensive program documentation including roadmap, workplans, RAID logs, reporting, and stakeholder communication plans. * Define the future-state operating model, including roles, workflows, and performance measures. * Oversee process documentation, optimization, and standardization within key Finance processes prior to transition. * Lead transition waves encompassing knowledge transfer, parallel operations, training, and cutover. * Develop and execute a comprehensive change management strategy tailored to a sensitive workforce transition. * Partner with executive sponsors and functional leadership to guide planning and implementation. * Identify and mitigate risks related to process readiness, organizational capacity, and technology dependencies. Skills & Experience You Should Possess * 10+ years of program or project management experience, including substantial experience leading operational or workforce transitions. * Strong background in Finance operations, shared services, business process transformation, or related functional domains. * Demonstrated experience leading or coordinating with global service delivery teams. * Expertise in change management frameworks and practices. * Exceptional communication, stakeholder management, and executive-level reporting skills. Bonus Points If You Have: * Experience in multi-unit, distributed, or service-intensive industries. * Background in shared services creation or optimization. * Experience managing confidential, high-sensitivity organizational initiatives. Education & Certifications You Need: * Bachelor's degree required - Preferred in Business Administration, Finance, or related fields. * PMP or similar program management certification strongly preferred. * Change management certifications (e.g., Prosci) are a plus. What We Offer At Trissential, we value expertise, innovation, and collaboration. By joining our client's team, you'll work on high-impact projects while enjoying a supportive work environment. * Competitive Compensation - You choose the model that works best for you, both with company-sponsored benefits! $170,000-$180,000 annually or $92-$102 per hour, depending on your skills, experience, and location. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. * Comprehensive Benefits for you and your dependents - Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching * Paid Time Off - Both compensation models offer paid time away from work * Fully Remote Work Model - Work from anywhere in the U.S. * Career Development - Access to training, certifications, and leadership opportunities * Supportive Team Culture - Work with a team that values continuous learning and growth Please note: This role is only open to candidates authorized to work in the U.S. Ready to lead a global transformation? Apply today and take the next step in your career as a Program Manager with Trissential!
    $170k-180k yearly Auto-Apply 9d ago
  • Service Desk Manager

    Govcio

    Remote job

    The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management, Problem Management, and Knowledge Management. Occasional travel may be required to meet with customer representatives. Responsibilities Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and internal KPIs are met or exceeded. Oversee scheduling and staffing for 24x7x365 coverage. Monitor First Call Resolution and speed of answer. Work with field services and outside groups to ensure expedient and accurate routing of tickets that cannot be handled by tier 1. Follow ITIL best practices for Incident Management, ensuring Incident Management Team follows proper escalation protocols and has the necessary resources to facilitate stand up calls for incident resolution. Work with customer to ensure compliance of outside groups as necessary. Follow ITIL best practices for Problem Management, ensuring Problem Management Team has sufficient resources to perform Root Cause Analysis. Work with customer to ensure that other groups provide sufficient cooperation and information to assist with Problem Management function. Follow ITIL best practices for Knowledge Management, ensuring that the knowledge base is accurate and continually improved. Follow ITIL best practices for Service Request Management, ensuring that requests are handled in a timely manner and escalated or assigned to the proper group in a timely manner. Ensure that all weekly, monthly, quarterly and ad hoc reports are accurate and completed before deadline. Monitor productivity and work compliance of all remote workers. Ensure proper training of incoming agents. Have virtual weekly and on demand meetings with customer representatives and collaborate with them to ensure that all needs are met. Ensure that security incidents are handled in compliance with customer requirements. Work with PMO resource manager to ensure proper assignment and tracking of government provided assets. Ensure that VIP customers are provided with enhanced support per customer requirements. Oversee Account Management Group, ensuring that they meet all customer requirements. Ensure follow-up on low customer survey scores, and any other reported issues. Qualifications Requirements: Bachelors degree with 8-12 years of experience. Minimum 3 years of IT Service Desk experience, with an additional 2 years in a leadership role. Minimum 3 years of hands-on experience implementing and managing ITIL practices, including Incident, Problem, and Knowledge Management. Strong understanding of ITSM tools and ITIL framework. Ability to manage remote teams effectively in a 24x7 environment. ITIL 4.0 foundation certification. Help Desk Institute or Service Desk Institute certification. Desired Qualifications MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust clearance #ar #nss #tm #AR #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $120,000.00 /Yr.
    $120k yearly Auto-Apply 13d ago
  • Service Desk Operations Manager

    Sparksoft 4.1company rating

    Remote job

    Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.
    $74k-108k yearly est. Auto-Apply 30d ago
  • Staff Cloud Infrastructure

    Lytx 4.8company rating

    Remote job

    Why Lytx: Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects. You'll Get To: Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML. Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process. Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability. Design and Implement Lytx cloud services using AWS Well architected framework principals. Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals. What You'll Need: 15+ years of overall industry experience. 8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC. 5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services. 3+ years hands-on Windows Administration experience Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling. AWS Security: IAM, AD, KMS, CloudTrail, Security Hub. AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF. AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets. 10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git 5+ years hands-on Linux Administration experience Excellent documentation and interpersonal skills. Participate in on-call rotation. Preferred: Certifications: Multiple AWS Certifications. AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc. Lambda Cloudflare Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $167,500.00 - $212,500.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
    $167.5k-212.5k yearly Auto-Apply 60d+ ago
  • Regional Service Manager (Remote: Dallas, Texas area)

    BWI Best Western International

    Remote job

    Join BWH Hotels - Where Passion Meets Purpose At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western Hotels & Resorts, and SureStay Hotels , with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our team as a partner in enhancing member value by providing operational, consulting, coaching, marketing and related hotel support. In this role, you will provide training to hotels personnel including owners, management, and staff. You also will develops relationships and build trust by being the primary contact between BWH Hotels and your assigned regional territory of hotels. Key Responsibilities Improves member value by providing operational, training, marketing and related property support. Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. Provides corrective action plans as required. Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. Communicates brand initiatives by promoting Best Western resources. Contributes to the team effort with timely communication between members and Best Western departments. Achieves production and budget standards by effectively planning and scheduling property visits and travel. Ensures a seamless and expedient transition by conducting effective visits to applicant properties. Preferred Experience and Education Minimum of 5 years hotel General Manager/experience or equivalent. Multi-property management experience preferred. Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience. Certified Hotel Administrator (CHA) strongly preferred. Certified Hospitality Trainer (CHT) strongly preferred. Ability to attain Best Western Quality Assurance Assessor certification. Required Knowledge and Skills Intermediate proficiency in Microsoft Office Suite. Strong presentation/training skills. Strong organizational and time management skills. Self-directed. Ability to change and/or adapt to new initiatives. Work Location and Travel This is a remote based position. May travel up to 80% domestically. Valid driver's license, serviceable automobile and proof of insurance may be required. This position is not eligible for immigration sponsorship. Benefits Summary for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what's important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
    $75k-126k yearly est. Auto-Apply 8d ago
  • GVW Group, LLC Careers - Regional Service Manager-Midwest

    GVW Group, LLC

    Remote job

    at Autocar, LLC Regional Service Manager-Midwest The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assists customers and dealers with troubleshooting and repair of service-related problems. Essential Duties and Responsibilities include the following. * Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. * Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. * Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team * Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload. * Develops and manages strong relationships at all levels of the customer's organization and maintains customer confidence in the Autocar product. * Develops strong relationships with Regional Business Managers and National Account Sales in their region * Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. * Coordinates cost effective, self-managed travel schedules. * Other duties may be assigned. Competencies Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Qualifications Education and/or Experience Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills A thorough working knowledge of: * MS Office * AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred Certificates, Licenses, Registrations Class B- Commercial Driver License or ability to obtain is required. Automotive Service Excellence (ASE) Certification or ability to obtain is required. Cummins Certification is preferred. Allison Certification is preferred. Ability to Autocar Master Technician Certification Other Qualifications Must be able to travel 75-100% of the time. Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds. Work Environment While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and vibration. The employee is occasionally exposed to risk of electrical shock. Legal and Compliance Statements At-Will Employment: This does not create a contract of employment, nor does it alter the at-will employment relationship. Employment with the company is voluntary and may be terminated at will by either the employee or the company, with or without cause, and with or without notice. Job Duties Disclaimer: The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs. Equal Employment Opportunity: Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. Compliance with Laws and Policies: The employee must adhere to all federal, state, and local employment laws and regulations, as well as all company policies and procedures. Reasonable Accommodations (ADA Compliance): Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodations should contact Human Resources. Confidentiality and Data Protection: Employees are expected to maintain the confidentiality of sensitive information and comply with company policies regarding data protection and proprietary information, in accordance with applicable laws. Non-Exhaustive List of Duties: This job description is not intended to be an exhaustive list of all responsibilities or qualifications associated with the position.
    $75k-126k yearly est. Auto-Apply 5d ago
  • Global Partnerships Manager

    Horizon Services 4.6company rating

    Remote job

    About Horizons At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now! We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family. About the role: We are looking for an experienced partnerships manager to lead the charge in building and optimizing our global partner ecosystem. This role will be pivotal in identifying the right partners across diverse geographies, ensuring their performance aligns with our standards, and expanding our reach into new markets. With a focus on collaboration, efficiency, and quality, the Partnerships Manager will play a critical role in enabling Horizons to deliver unparalleled service to our clients worldwide. Key responsibilities: ● Identify, evaluate, and onboard suitable EOR partners to expand Horizons' service offerings in target countries and regions. ● Establish partnerships with local payroll providers, tax advisors, and mobility service providers to ensure efficient and compliant operations. ● Negotiate terms and agreements with partners to secure competitive pricing and ensure high-quality service delivery. ● Monitor partner performance through regular assessments, ensuring adherence to service-level agreements (SLAs) and company standards. ● Collaborate with internal teams to resolve partner-related challenges and maintain operational excellence. ● Research market trends and emerging opportunities to expand the partnership network strategically. ● Maintain accurate records of partner interactions, agreements, and performance metrics in designated systems. ● Act as the primary point of contact for partner inquiries, escalations, and relationship management. ● Assist in developing a framework for evaluating new partners and optimizing existing relationships to improve efficiency and profitability. Requirements for the role: ● A Bachelor's degree in business administration, law, international relations, or a related field. ● 5-7 years of experience in partnership management, vendor management, or a related role, within the EOR, HR, or global mobility industry. ● Strong understanding of EOR services, payroll systems, and global HR operations. ● Experience managing transitions or migrations of employer/employee portfolios, ideally from external vendors to internal operations. ● Excellent communication and interpersonal skills to build and nurture relationships with partners across different cultures and geographies. ● Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively. ● Proficiency in Microsoft Office and CRM tools for managing partner data and communications. ● A proactive approach to problem-solving with a focus on delivering results. ● Ability to work independently while contributing to the broader team's goals. Preferred Competencies: Excellent communication and interpersonal skills (written and verbal), with a keen attention to detail and discipline. Strong decision-making and organizational skills, with the ability to provide expert advice and practical solutions. Proven ability to collaborate effectively with cross-functional teams, leveraging communication skills, knowledge, and expertise to resolve issues. What it's like working at Horizons Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. Our benefits and perks. Being a Horizoneer means that you get the benefit of: A competitive salary An asynchronous working environment A "Remote-First" company environment (or Hybrid) - based on the nature of the job The ability to work from abroad for a short period of time Growth opportunities within the company We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one How to apply Please fill out the form and upload your CV in a PDF format. If you don't have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead. Need help? Get in touch with us at: ***********************
    $70k-89k yearly est. Auto-Apply 19d ago
  • GLOBAL Project Manager (FSP), Remote (US)

    Invitrogen Holdings

    Remote job

    CSM (Clinical Study Manager):OBJECTIVES: Lead or support study operational strategy and planning and oversee execution of select clinical studies (global/regional and/or local country) for assigned clinical program(s), supporting clinical strategy defined in Clinical Development Plan.In close collaboration with the Clinical Operations Program Lead (COPL) and the Clinical Operations Manager (COM) (if applicable): Support or oversee the execution of select study/ies in assigned clinical program(s) in compliance with quality standards on schedule and on budget. Oversee Strategic Partners and/or other CROs and other vendors to meet obligations described in ICH-GCP and business objectives. Studies may include but are not limited to PTA (Post Trial Access), RATIO (R&D Asset Transition and Integration Office), those in wind down, etc. More than one study and/or more than one program may be assigned.ACCOUNTABILITIES: Accountable for planning and operational strategy and execution for assigned clinical trials Provides subject matter expertise and operational input into protocol synopsis, final protocol and other study related documents Challenges study team to ensure operational feasibility, inclusive of patient and site burden Supports budget development and ensures impacts are adequately addressed Participates in country and site feasibility/selection process, with a focus on providing country insights, alignment and therapeutic expertise to ensure alignment between study execution plan and program strategy Develops and manages study timelines Challenges study team to ensure timelines meet the needs of the clinical development plan Ensures new team members and vendors are appropriately onboarded Identifies and oversees trial risk and mitigation Leader of the cross functional study team During Early Engagement with Strategic Partner(s) and/or other CROs, lead the development of the Operational Strategy in preparation for Operational Strategy Review; focus on ensuring accurate assumptions are applied and robust risk management plans are in place Provide oversight/support/guidance to Strategic partners/CRO to ensure study issues are addressed and resolved rapidly Supports/reviews study budget planning and management and accountable for external spend related to study execution. Works closely with COM (if applicable) and COPL, Global Program Management, and Finance to ensure on a regular basis that budgets, enrollment, and gaiting are accurate; Communicates study status, cost and issues to COM and COPL; serve as escalation point for all vendors managed by Strategic Partner and/or other CROs Oversee Strategic Partners/CRO/vendor selection, budget and contract negotiation, and proper supervision of performance for all activities assigned to a Strategic Partner/CRO/vendor for assigned studies, including escalation of issues to governance committees when warranted; Specific areas of sponsor oversight include, but are not limited to: Review and approval of key monitoring documents/plans, periodic review of outputs, decisions and actions related to monitoring Conduct Oversight Monitoring Visits, as applicable Review and endorsement of relevant study plans, as applicable Study team meeting management and attendance when necessary; regular review of meeting agendas and minutes Review of outcomes/actions related to protocol deviations review; primary purpose of review is to support the identification of trends across sites and/or the study Documented review and monitoring of issues, risks and decisions at the study level and implementation of appropriate mitigation strategies Review and ownership of trial operational data (e.g. CTMS) Review and provide oversight of internal trial reports In partnership with data management, review and pressure test all database timelines and plans; ensure strong linkage between the strategy (i.e., filing/registration, data generation, etc.) with the tactical plan for database lock and CSR. Support data review for database lock and CSR writing and review (including appendices) Collect/review/File study documents in support of the trial master file (TMF) Collect/review/File study documents in support of the regulatory filing Responsible for overseeing study financial reconciliation Ensure studies are “inspection ready” at all times; may be involved in regulatory inspections by preparing for and/or attending the inspections. Site relationship management Review and provide oversight of trial audits Proper and timely follow up to audit findings and CAPAs Preparation for Agency inspections, including document readiness, tracking, storyboard development and other pertinent documents and preparations EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: Education: Bachelor's Degree or international equivalent required; Life Sciences preferred.Skills: Knowledge in global regulatory and compliance requirements for clinical research, including but not limited to US CFR, EU CTD, and ICH GCP. Awareness of local country requirements is also required. Demonstrated successful experience in project/program management and matrix leadership E.g. timeline/budget management E.g. Risk identification and management Works independently and is highly organized Good communication skills Excellent teamwork, organizational, interpersonal, and problem-solving skills, including experience with Leading cross-functional teams, vendor selection and oversight Experience managing recruitment challenges and boosting enrollment Fluent business English (oral and written) Experience: 5+ years' experience in pharmaceutical industry and/or clinical research organization, including 3+ years clinical study management/oversight, including significant study management support experience (e.g. clinical trial assistant/associate or lead CRA). Experience could include either early phase clinical studies or Phase 2 and 3 studies and global/international studies or programs. Experience in more than one therapeutic area is advantageous.Advanced degree(s) (e.g., Master or Doctorate) and relevant training or experience (e.g., fellowship. internships, etc.) may be considered to supplement experience requirements.TRAVEL REQUIREMENTS: Requires approximately 5-20 % travel, including overnight and international travel to other strategic partners, study sites, and therapeutic area required travel.
    $81k-113k yearly est. Auto-Apply 29d ago
  • Global Project Manager

    CWT

    Remote job

    CWT Leadership Competences DO WHAT'S RIGHT Lead Courageously - Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same. Focus on the Customer - Foster a customer-centred environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. DELIVER TODAY Make Sound Decisions - Effectively analyze issues, problems, and options to determine potential implications, and apply financial and business acumen to select the best approach to address business issues. Plan and Manage Execution - Align work plans with broader organization, define objectives, roles, timelines, metrics, processes, and resources needed, and monitor progress to ensure achievement of business goals. Drive for Results - Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results. BUILD FOR TOMORROW Promote Agility and Innovation - Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results. Think Globally - Address business issues with clear understanding of the geographic and cultural factors and implications. Act Strategically -Evaluate the internal and external business environment from a big-picture or future-focused perspective to develop and align strategies for department, business unit, or organization. INSPIRE & DEVELOP OUR PEOPLE Foster Open Communication - Communicate effectively through active listening and skilful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly so that information is readily shared. Influence and Engage Others - Present a compelling case for ideas, persuade through involvement, and inspire others to excel through personal commitment to a common vision or goal. Develop People - Take appropriate actions to ensure the availability and development of the diverse mix of talent needed to meet current and future organization goals. PASSION TO SUCCEED Demonstrate Commitment - Model energy and optimism, and maintain composure under trying circumstances, continuously stretch one self to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results. Establish Collaborative Relationships - Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries. Live the Values - Model the CWT values of customer care, commitment to excellence, cultural diversity, reliability, entrepreneurial spirit, and integrity. Technical skills Project management skills Well-organized, good time management skills Ability to work under pressure, establish priorities and deliver to fixed dates Understands critical path Ability to liaise with other team members to obtain technical support and knowledge demonstrating the ability to organize and prioritize workload. Able to manage an international Project management team dispersed geographically Ability to cope with competing demands and to prioritize tasks Ability or experience of managing the logistics of multiple projects and ensuring they run smoothly and on time. You will be able to handle deadlines and schedules whilst tracking the progress of each project and remaining calm under pressure. Ability to anticipate issues and proactively propose solutions Abilities to work within a multicultural environment Languages English fluent\: written and oral Another language (preferred) Presentation skills Good presentation, interpersonal and communication skills when working with clients and colleagues of all levels, able to present ideas and results clearly and effectively and to influence client decision making. Ability to make clear and concise presentation during client meetings and project steering committee Computer knowledge Word, Excel, PowerPoint, MS Project Specific skills Analytical skills Understanding of IT tools and processes and their impact on travel programs Education Project management education Degree from business school (preferred) Experience Proven Project management experience (in a multicultural environment) for at least 5 years Previous experience in the business travel industry (preferred) Thorough knowledge of internal processes and procedures of CWT organization Other Ability to travel (estimated at maximum 25% of time) *LI-sj Oversee global and multi-regional client implementation projects, processes, tools and continuous improvement through the coordination of CWT internal departments and related client resources. The objective is to provide efficient and cost effective implementations guaranteeing client satisfaction. This is a work remote position. Main responsibilities & duties Leads assigned implementation projects utilizing project plans, identifying required project resources and leading the team assigned to the project implementation. Coaches regional project managers on processes and tools throughout client implementation projects relationships. Facilitates steering committee calls to review key milestones, decisions and problem escalation. Conducts and/or participates in client implementation meetings providing an overview of the implementation team roles and responsibilities as well as related document preparation requiring client input including but not limited to scope review, project plans. Works with Client and CWT resources to execute project plan and monitor results to insure project timeline is meeting client expectations. Designs and deploys processes and procedures to insure cost effective implementations with high customer satisfaction. Insures the delivery of high quality and cost effective implementations through good leadership and management with a strong quality planning and monitoring process. Facilitates project debriefing for internal and external teams documenting details for transition to internal departments. Documents and continuously provides input to refine the implementation process. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance related to implementation activity. Takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
    $81k-113k yearly est. Auto-Apply 60d+ ago
  • Global Pharmacovigilance: Signal Manager

    Zoetis 4.9company rating

    Remote job

    Role Description We are seeking a veterinary professional with strong global regulatory expertise to join our Global Pharmacovigilance team, ensuring rigorous post-marketing surveillance of veterinary medicinal products in compliance with evolving regulatory requirements worldwide. This role requires a deep understanding of clinical veterinary medicine, pharmacovigilance science, epidemiology, and regulatory affairs, with a particular emphasis on the implementation and adherence to key regulations such as the EU Veterinary Medicinal Products Regulation (Regulation (EU) 2019/6, effective January 2022), UK Benefit-Risk Submission Report (BRSR), as well as regulatory frameworks across North America, Asia-Pacific, Latin America, and other regions. The successful candidate will lead signal detection and management activities, contribute to global regulatory submissions, and drive continuous improvement within a complex, multinational regulatory environment. Key Responsibilities Lead comprehensive post-marketing surveillance activities including proactive monitoring, adverse event trend analysis, signal detection, and signal management for assigned veterinary products, ensuring compliance with global regulatory standards. Perform detailed risk assessments and provide scientifically and regulatorily sound recommendations to mitigate safety risks impacting animal health. Serve as the pharmacovigilance and regulatory affairs expert within cross-functional global teams, ensuring integration of safety data and regulatory intelligence into product lifecycle management and decision-making. Author and review regulatory submissions and communications. Maintain and manage technical safety documentation within the global signal management system, ensuring data integrity, traceability, and compliance with worldwide regulatory expectations. Utilize advanced pharmacovigilance software and data analytics tools to interpret safety data and enhance signal detection methodologies, ensuring alignment with global regulatory frameworks. Lead initiatives to innovate and optimize signal detection and management processes, incorporating emerging scientific, technological, and regulatory developments from a global perspective. Champion change management and continuous improvement efforts to optimize pharmacovigilance workflows and tools, promote regulatory compliance, and enhance data quality worldwide. Advocate for and guide the adoption of new technologies and digital tools that improve operational efficiency, data accuracy, and regulatory adherence across multiple regions. Provide training and mentorship on pharmacovigilance systems, global regulatory requirements, and best practices, with a focus on the latest international regulations and guidelines. Support regulatory inspections, audits, and internal reviews by providing expert pharmacovigilance and regulatory affairs input, particularly related to compliance with the 2022 EU regulations and other global standards. Lead sub-teams to critically evaluate pharmacovigilance processes, identify compliance gaps, and implement effective corrective and preventive actions on a global scale. Qualifications Doctor of Veterinary Medicine (DVM) or advanced degree in a relevant biomedical or animal health discipline. Minimum of 3 years' clinical veterinary experience or equivalent in animal health industry settings. Proven expertise in veterinary pharmacovigilance with a strong regulatory affairs focus, including signal detection, data analytics, epidemiology, and regulatory submissions. In-depth knowledge of global veterinary pharmacovigilance regulations, including but not limited to the EU Veterinary Medicinal Products Regulation (Regulation (EU) 2019/6), UK Benefit-Risk Submission Report (BRSR) Guidance, as well as regulatory frameworks in North America, Asia-Pacific, Latin America, and other key markets. Demonstrated experience preparing and interpreting regulatory submissions and managing compliance within a highly regulated, multinational environment. Proven ability to lead change management and continuous improvement initiatives in pharmacovigilance and regulatory affairs. Experience with digital transformation and adoption of innovative technologies in pharmacovigilance or related fields. Strong scientific and regulatory communication skills, with the ability to articulate complex safety and regulatory information clearly and accurately to diverse global audiences. Excellent organizational skills and proven ability to collaborate effectively within multidisciplinary and cross-functional global teams. The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (Colorado). Base pay may vary based on location and other factors. Base Pay Range: $91,000- $131,000 The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and other factors. Base Pay Range: $103,000- $148,000 [This position is eligible for short-term incentive compensation.] We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $103k-148k yearly Auto-Apply 37d ago

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