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Become A Global Technical Writer

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Working As A Global Technical Writer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • Stressful

  • $73,000

    Average Salary

What Does A Global Technical Writer Do

Technical writers, also called technical communicators, prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information more easily. They also develop, gather, and disseminate technical information through an organization’s communications channels.

Duties

Technical writers typically do the following:

  • Determine the needs of users of technical documentation
  • Study product samples and talk with product designers and developers
  • Work with technical staff to make products easier to use and thus require fewer instructions
  • Organize and write supporting content for products
  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Select appropriate medium for message or audience, such as manuals or online videos
  • Standardize content across platforms and media
  • Gather user feedback to update and improve content
  • Revise content as new issues arise

Technical writers create paper-based and digital operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product liability specialists and customer-service managers to improve the end-user experience through product design changes.

Technical writers often work with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.

Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writers may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Technical writers are also responsible for managing the consistency of technical content and its use across business departments including product development, manufacturing, marketing, and customer relations.

Some technical writers help write grant proposals for research scientists and institutions.

Increasingly, technical information is being delivered online and through social media. Technical writers are using the interactive technologies of the Web and social media to blend text, graphics, multidimensional images, sound, and video.

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How To Become A Global Technical Writer

A college degree is usually required for a position as a technical writer. In addition, experience with a technical subject, such as computer science, Web design, or engineering, is important.

Education

Employers generally prefer candidates with a bachelor’s degree in journalism, English, or communications. Many technical writing jobs require both a degree and knowledge in a specialized field, such as engineering, computer science, or medicine. Web design experience also is helpful because of the growing use of online technical documentation.

Work Experience in a Related Occupation

Some technical writers begin their careers as specialists or research assistants in a technical field. They eventually develop technical communication skills and assume primary responsibilities for technical writing. In small firms, beginning technical writers may work on projects right away; in larger companies with more standard procedures, beginners may observe experienced technical writers and interact with specialists before being assigned projects.

Training

Many technical writers need short-term on-the-job training to adapt to a different style of writing.

Licenses, Certifications, and Registrations

Some associations, including the Society for Technical Communication, offer certification for technical writers. In addition, the American Medical Writers Association offers extensive continuing education programs and certificates in medical writing. These certificates are available to professionals in the medical and allied scientific communication fields.

Although not mandatory, certification can demonstrate competence and professionalism, making candidates more attractive to employers. It can also increase a technical writer’s opportunities for advancement.

Advancement

Prospects for advancement generally include working on more complex projects and leading or training junior staff. Some technical writers become self-employed and produce work on a freelance basis.

Important Qualities

Communication skills. Technical writers must be able to take complex, technical information and translate it for colleagues and consumers who have nontechnical backgrounds.

Detail oriented. Technical writers create detailed instructions for others to follow. As a result, they must be detailed and precise at every step so that the instructions can be useful.

Imagination. Technical writers must be able to think about a procedure or product in the way a person without technical experience would think about it.

Teamwork. Technical writers must be able to work well with others. They are almost always part of a team: with other writers; with designers, editors, and illustrators; and with the technical people whose information they are explaining.

Technical skills. Technical writers must be able to understand highly complex information. Many technical writers need a background in engineering or computer science in order to do this.

Writing skills. Technical communicators must have excellent writing skills to be able to explain technical information clearly.

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Global Technical Writer Demographics

Gender

Male

76.2%

Female

15.8%

Unknown

7.9%
Ethnicity

White

63.0%

Hispanic or Latino

14.2%

Black or African American

13.1%

Asian

6.3%

Unknown

3.4%
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Foreign Languages Spoken

Portuguese

100.0%

Global Technical Writer Education

Schools

Central Texas College

12.0%

San Jose State University

8.0%

Bryn Mawr College

8.0%

California State University - Los Angeles

8.0%

Winthrop University

4.0%

DeVry College of New York

4.0%

University of Texas at Arlington

4.0%

University of Houston

4.0%

Harvard University

4.0%

Institute of Audio Research

4.0%

University of California - Los Angeles

4.0%

Texas Southern University

4.0%

Lewis and Clark Community College

4.0%

Tarleton State University

4.0%

Columbus State University

4.0%

Thompson Institute

4.0%

University of Maryland - University College

4.0%

University of Kansas

4.0%

Hagerstown Community College

4.0%

Boise State University

4.0%
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Majors

Business

10.5%

Computer Science

8.8%

English

8.8%

Electrical Engineering

8.8%

Political Science

5.3%

Finance

5.3%

Information Technology

5.3%

Communication

5.3%

Management

5.3%

Engineering Technology

3.5%

Educational Technology

3.5%

Project Management

3.5%

Computer Information Systems

3.5%

Agricultural Public Services

3.5%

Aviation

3.5%

Public Relations

3.5%

Computer Networking

3.5%

Chemistry

3.5%

Engineering

3.5%

Sociology

1.8%
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Degrees

Bachelors

44.3%

Masters

20.5%

Other

15.9%

Associate

9.1%

Certificate

5.7%

Doctorate

2.3%

License

1.1%

Diploma

1.1%
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Top Skills for A Global Technical Writer

  1. Update Procedures
  2. Sharepoint
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Scan documents, update procedures, and create documents as required.
  • Managed Global SharePoint sites and authorizations.
  • Install operating systems: Windows XP, Vista, Windows 7, Windows 8 and Server 2012.
  • Edit completed templates for proper use of Microsoft Soft Word features.
  • Configured DNS, DHCP, NIS, NFS in Redhat Enterprise Linux 5.x/6.

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Top 10 Best States for Global Technical Writers

  1. Massachusetts
  2. Washington
  3. Virginia
  4. California
  5. North Carolina
  6. District of Columbia
  7. New Jersey
  8. Maryland
  9. Georgia
  10. Connecticut
  • (139 jobs)
  • (107 jobs)
  • (222 jobs)
  • (457 jobs)
  • (121 jobs)
  • (93 jobs)
  • (92 jobs)
  • (177 jobs)
  • (92 jobs)
  • (34 jobs)

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