Sr. Customer Solutions Specialist (Hybrid - Shakopee, MN)
GN Group job in Bloomington, MN
The Sr. Customer Solutions Specialist oversees the management of customer complaint resolution for internal and external clients in North America at GN Hearing.
Responsible for the overall management of incoming complaint cases, the Sr. Customer Solutions Specialist also provides support to Global Product Quality and direct support and guidance to local NA Product Quality team.
Essential Functions:
Manage incoming complaint and CCL queues including reviewing new complaint cases to ensure necessary information is included for case investigations, creating parent cases as needed, and assigning complaint cases to parent cases, supervisors, or escalations to Global Product Support (GPS).
Review NA potential safety complaint cases including monitoring trigger words and patient safety, ensuring inclusion of needed case information, escalations to Regulatory Product Surveillance (RPS) team through Sales Force (SF) and case closures.
Ensure that customer and internal company complaints for NA business channels are compliant with FDA and ISO 13485 requirements, including categorization, descriptions of alleged deficiency and collection/inclusion of required case information. Review complaint cases after investigation to ensure compliance and participate and represent complaint cases for internal and external audits.
Review the diagnoses on customer complaints and discuss individual cases with investigators as needed, interface with manufacturing supervisors and leads to discuss process/product improvements.
Ensure proper routing and tracking of open US complaints cases to appropriate teams (XMN, JB, RPS, etc.), providing visibility and facilitating progress toward effective and timely case processing and closure at 30+, 60+ and 90+ day increments.
Daily support to Customer Care, Tech Support, Order Entry, Sales, Customer Advisors, Operations, and other departments as needed with follow-up on open and escalated complaint issues, training, SFDC support and investigation results either through letters, digital pictures, or phone calls.
Track and report service failures or potential service failures and work with other departments to identify/implement cross-functional solutions to prevent future, ongoing failures.
Support and participate in Hypercare initiatives in support of new launches, including complaint investigations and symptom verification, team logistics, TFS case creation if needed, data collection and visualizations.
Support and assist Operations in troubleshooting and diagnosis validation of multiple repairs, creating and addressing CAPAs and NCs, and training development for production personnel on Sales Force, complaint processes and use of FSW and other relevant tools and information.
Support relevant and complaint related SFDC projects as needed.
Participate in meetings for NA Product Quality including VOC and XMN complaint handling meetings as needed.
Internally Outsource Process review.
Skills and Knowledge Needed:
Dedicated to understanding customer needs while focusing on meaningful outcomes.
Advanced critical thinking and effective problem-resolution skills.
Organized and practical with a notable capacity to recognize and enhance customer quality through data-informed and evidence-based methods.
Proficiency using tools such as Microsoft Office, Excel, Word and Power Point, Outlook, Access, Navision, and Salesforce.
Familiarity with ISO quality standards. Working knowledge of relevant regulations and standards (FDA 21 CFR Part 820/QSR, ISO 13485, EU MDR or equivalent).
Ability to work well and engage with others in a team environment, as well as effectively managing one's own tasks.
Determined and inquisitive. Often surpasses standards and addresses challenges with optimism.
Demonstrates the ability to perform effectively within demanding circumstances and limited timeframes, showcasing proficient time management abilities.
Highly organized and results driven.
Proficient in both spoken and written communication, with the interpersonal skills required to collaborate with directors and managers.
Qualifications:
Education:
Bachelor's degree in a technical or health related field and/or equivalent experience (Required).
Experience:
5+ years' experience in complaint handling systems, customer solutions, and product quality in a regulated industry.
Hearing device experience recommended, medical devices or regulated consumer electronics.
Comprehensive management of end-to-end complaint case management (intake → triage → investigation → documentation → closure).
Experience managing high-volume complaint streams with demonstrated capability to prioritize and meet SLAs (preferred).
Cross-functional coordination experience, for example, regular interaction with R&D, Regulatory Affairs, Manufacturing, Supplier Quality, Customer Service.
Location:
Our facility will be relocating from Bloomington, MN to Shakopee, MN October 2025. The position will be hybrid (onsite days include Tuesday - Thursday) at our Shakopee, MN site.
Working Environment:
Manufacturing / Warehouse / Office environment.
Physical Demands:
Sitting, standing, lifting, bending, reaching, no more than 20 lbs.
Position Type and Expected Hours of Work:
Full-time position + Monday-Friday
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer:
We value our employees and offer competitive wages and benefits including:
Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $80,000 - $95,000/yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
#LI-ReSound
#LI-GNGroup
Auto-ApplyAssembler II (Shakopee)
GN Group job in Shakopee, MN
This position assembles and inspects medical devices using work instructions and Standard Operating Procedures (SOP's) onsite in our Shakopee location. Assemblers will regularly work with microscopes, hand tools, and/or small components requiring a high degree of dexterity and accuracy. Training Provided
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Plan and drill a layout for options on a faceplate.
* Review and audit the final product based on the customer's order form.
* Create a layout for casers to follow.
* Wire and solder components.
* Prepare the hearing device for wiring and ensure that all components will be placed correctly.
* Trim, sand, and buff hearing devices.
* Ensure the quality of the hearing devices through electro-acoustic testing.
* Program/reprogram devices as needed.
* Assemble mechanical and electrical parts using small hand tools.
* Use a high-speed burr and an ultrasonic cutter.
* Visually inspect hearing aids for signs of damage and functionality.
* Conduct listening checks.
* Work on the production line with consistent speed and accuracy
* Maintain accurate documentation and records with integrity.
* Interpret and input data into application-based data systems.
* Read, comprehend, and adhere to written work instructions, SOP's, etc
* Follow verbal instructions from supervisors, group leaders, and trainers.
* Adhere to all safety policies and procedures and promote a safe work environment for all team members.
* Consistently meet attendance, quality, and productivity expectations.
* Accomplish other duties as required.
Competencies (Knowledge and Skills needed for this position.)
* Follow all written and verbal instructions
* Read, Write, and Speaks English
* Great hand-eye coordination and manual dexterity.
* Ability to use a microscope.
* Attention to detail and ability to work with a sense of urgency.
* Ability to adapt to/work in a dynamic workplace environment
* Ability to work independently and as part of a team
* Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.
Required Education:
* High School Diploma/GED Required
Experience:
* Hearing Aid Manufacturing experience a plus
Working Environment:
The position will be working in the Operations area.
Physical Demands:
Able to stand or sit for long periods of time.
Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day.
Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
* Compensation for this position can range from $19.00 - $22.50 per hour
* Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
* To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the 'APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-ApplySr. Operations Manager (Onsite ~ Shakopee, MN)
GN Group job in Shakopee, MN
The Sr. Operations Manager assists the director of the division with creating culture of success and accountability, managing various production activities as well as supports delivery of business results by driving performance against objectives or implementing overall functional strategy. This role could include one or more of the following responsibility structures:
Directly lead a divisional operations team
Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process
Indirectly support other ops areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department.
Responsible to provide senior-level support to areas of indirect responsibility. Support Direct line leaders' plans and expectations, by providing decision making, coaching when necessary, technical support, and labor support.
Manages the activities of first‐level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers.
Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas..
Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency.
Work with Director of division on developing strategic vision and execution for the entire divisional operations team.
Communicate with Director of division regarding employee issues, process issues, and other items that impact our success or offer opportunities.
Create a staffing plan for all areas, update as forecasts change, work with supervisors/managers to review and track open positions in their areas, be part of the interview process, understand training plans and need throughout the facility. Build “A” level teams.
Communicate with team regarding product changes, quality, OTD, customer complaints, and general items.
Perform other duties as requested and / or as needed to fulfill the purpose of the position.
Competencies (Knowledge and Skills needed for this position.)
Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to fulfillment operations.
Effective oral and written communication skills and group presentation skills.
Ability to adapt to/work with a diverse workforce.
Ability to work independently and as part of a team.
High level of software proficiency including Excel, Word, and PowerPoint.
Ability to identify opportunities for process improvements.
Demonstrated organizational and administrative skills. Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
Ability to Lead, Manage, and hold team members accountable
Desired Qualifications
Required Education:
Bachelor's degree in Business, Engineering, or related field; or equivalent work experience and knowledge.
Experience:
8+ years of operations experience, preferably in a manufacturing environment
Medical/Regulated manufacturing experience strongly preferred
Managing staff and functions in a manufacturing and/or warehouse setting preferred
Familiarity with ISO standards/FDA regulations
Familiarity with Lean manufacturing methodology
2-3 years of experience working in a regulated environment (e.g. ISO 9001, ISO 13485, FDA QSR)
Travel: Minimal travel
Other Information
Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads
Indirect reports: n/a
Location: Our facility will be relocating from Bloomington, MN to Shakopee, MN by October 2025. The position will be onsite at our Shakopee, MN site starting in October.
Working Environment:
Manufacturing / Warehouse / Office enviornment.
Physical Demands:
Must be able to stand or sit for long periods of time.
Must be able to move orders and carts of orders from area to area including ability to lift 25 lbs.
Position Type and Expected Hours of Work:
Mon - Fri, first shift hours, with some needs to work additional hours during the week and on Saturdays.
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $117,000.00 - $127,000.00/yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Auto-ApplyCommercial Forecasting & Reporting Specialist
GN Group job in Shakopee, MN or remote
Commercial Forecasting & Reporting Specialist
Reports to Title: Sr. Director - Strategic Accounts
Department/Division: Sales
Primary Work Location: Shakopee, MN
Job Code/Classification: Exempt
The Commercial Forecasting & Reporting Specialist serves as a key liaison between Sales and Finance, providing comprehensive sales support and leveraging strong finance experience to enhance decision-making. This role is responsible for supporting customer promotional programs, developing financial models, and improving departmental reporting and analysis through tools such as Excel and Power BI. The specialist will collaborate cross-functionally to ensure accurate forecasting, budgeting, and financial performance tracking across commercial channels.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Assist with development and monitoring of customer retention programs and period-end reporting
Assist with monitoring, reporting and performing analyses of strategic account partners.
Partner with department heads to monitor, analyze and report on departmental operating expenses
Engage in Budget planning and forecasting processes, working with business leaders to plan and set targets for future years.
Conduct win/loss and competitive analyses to surface reasons for success or failure for marketing projects and sales promotions.
Support month-end close activities for all commercial channels, including posting accruals and journal entries, maintaining reconciliations, and managing revenue-share / rebates programs.
Build and maintain financial models for forecasting, budgeting, and scenario analysis.
Collaborate cross-functionally with Sales, Marketing, Product and Training teams.
Automate reporting and improve data utilization (Excel/Power BI).
Produce ad-hoc analyses to support various departments as necessary.
Competencies (Knowledge and Skills needed for this position.)
Strong knowledge of Access and Excel with ability to utilize pivot tables and v-lookups
Strong analytical thinking, attention to detail, stakeholder management and clear written/verbal communication
Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
Customer service focused; ability to partner with internal and external contacts
Demonstrated ability to gather and analyze large amounts of data and simplify for business decisions
Understanding of accounting principles
Flexibility in work schedule with ability to work longer days during month-end close and other busier times
Desired Qualifications
Required Education: Bachelor Degree in Accounting or Finance; or equivalent work experience
Experience: Minimum of 1-2 years of experience in finance or business analysis role
Travel: Occasional Travel
Other: N/A
Other Information
Direct reports: N/A
Indirect reports: N/A
Working Environment: Hybrid, Combination of Office and Remote Work
Physical Demands: Sitting, Standing, Typing
Position Type and Expected Hours of Work: Monday - Friday standard business hours. Hours may vary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $65,000 to $75,000. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
E-Verify:
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Auto-ApplyReturns Investigation Operator (Onsite)
GN Group job in Bloomington, MN
We are seeking a detail-oriented and motivated Return Investigation Operator to join our team. The ideal candidate will be responsible for conducting tests on hearing aids and accessories, accurately collecting and managing data, and collaborating with cross-functional teams to ensure the highest quality of our products.
Please consider before applying: This role requires 100% onsite presence at our new facility in Shakopee, MN.
Essential Functions:
Conduct tests on hearing aids and accessories to verify functionality and compliance with quality standards.
Accurately collect, record, and manage test data in databases.
Collaborate with technicians, customer solutions specialists, and engineers to communicate test results and develop effective solutions.
Maintain daily calibration and proper operation of test equipment.
Promptly identify and report any issues or discrepancies to the team and supervisor.
Contribute to process and test improvement initiatives by providing insights based on testing outcomes.
Assist in the development and implementation of new testing protocols and procedures.
Participate in training sessions and workshops to enhance knowledge of hearing aid technology and testing methodologies.
Required Skills: (Knowledge and Skills needed for this position.)
Experience in testing or quality assurance role, in the medical device or hearing aid industry.
Proficient in data entry and management, with experience in databases and spreadsheets.
Ability to identify and resolve issues efficiently and collaboratively.
Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Teams.
Proficient oral and written communication skills, with the ability to interact effectively with cross-functional teams.
Highly effective organizational abilities combined with a keen eye for detail.
Commitment to continuous improvement and an innovative approach to problem-solving.
Qualifications:
Required Education: High School diploma or GED
Preferred Education: Technical degree or certification in a related field is a plus
Experience:
Experience in using software and hardware test systems preferred.
Strong attention to detail and precision in work.
Travel: 0%
Working Environment: Manufacturing / Distribution Facility and office environment
Physical Demands: Sitting, standing, lifting, bending, reaching, no more than 20 lbs.
Position Type and Expected Hours of Work: Full-time position + Monday-Friday
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Inclusive Hiring Practices:
GN Hearing openly supports the recruitment, training and promotion of all candidates, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees.
Pay Transparency Notice:
Depending on your work location, the target hourly rate for this position can range from $21.00 to $27.00 an hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
#LI-ReSound
#LI-GNGroup
Auto-ApplyInside Sales Representative
GN Group job in Shakopee, MN
The Inside Sales Representative's (ISR) primary role is to partner with Territory Sales Managers (TSM) to maintain and grow sales in a specified territory. The ISR is responsible for lead generation, maintaining customer satisfaction and building relationships with our VA, Indian Health, Department of Defense, and Community Care customers.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Lead generation- Prospecting new customers to increase customer count. Prospecting existing customers to increase order rate.
* Conducting outreach via phone and email
* Assess customer needs.
* Develop meaningful relationships with customers to encourage trust and loyalty.
* Promote current products on VA Contract. Educate customers on the company's current and upcoming product lines and technologies to provide better overall solution and increase order rate.
* Address customer questions and overcoming objections.
* Monitor On-Boarding report to identify new customers for the on-boarding process.
* Follow up on cold and warm leads to further the sales process.
* Utilize available sales reporting tools to monitor territory strengths, opportunities, challenges, and threats.
* Work cooperatively with TSM and CSR on sales process to grow territory.
* Travel to events such as National Seminars and Regional Seminars as required.
* Some topical presentation as needed.
* Stay current on product knowledge, including features and functions.
Competencies (Knowledge and Skills needed for this position.)
* Attention to detail, accuracy and thoroughness
* Good written and verbal skills
* Ability to manage multiple tasks simultaneously, competing demands for time, frequent change in priorities, delays or unexpected events
* Ability to prioritize work activities
* Efficient use of time
Desired Qualifications
Required Education (if necessary):
College degree or equivalent
Preferred Education (if necessary):
AuD /Hearing Aid Dispenser's license
Other Information
Direct reports: None
Indirect reports: None
Working Environment: Field based
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company's success. Depending on your work location, the annual base pay for this position may range from $45,000-$55,000 and the total annual compensation, including at-plan commissions, may be around $85,000-$95,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
E-Verify:
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyCustom Product Order Entry
GN Group job in Shakopee, MN
Custom Product Order Entry
Reports to Title: Supervisor of Custom Product Advisors
Department/Division: Customer Excellence
Primary Work Location: Shakopee, MN
Job Code/Classification: Non-Exempt
To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. To travel as needed to support customer functions and quality concerns in the field.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Resolve transactional issues on orders forwarded by Order Entry.
Make outbound calls on designated orders.
Manage workload on a daily basis, making follow-up calls as necessary.
Perform other duties as requested and / or as needed to fulfill the purpose of the position.
Competencies (Knowledge and Skills needed for this position.)
Follow the HR policy including all company and department policies and procedures.
Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Follow good safety practices in all activities.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
Safeguard sensitive and confidential Company information.
Desired Qualifications
Required Education:
Associate's degree or equivalent work experience and knowledge.
Experience:
Minimum of 1 year industry experience in Order Entry or Customer Care.
Travel: NA
Other:
Participate and promote Continuous Improvement within the department and company.
Promote and encourage the GN Core Values.
Participate and promote Quality Excellence initiatives as required.
Other Information
Direct reports: None
Indirect reports: None
Working Environment: Office
Physical Demands: Sitting, standing, bending, reaching, etc.
Position Type and Expected Hours of Work:
Full time (8:00am to 4:00 pm), Monday-Friday, occasional Saturday/OT as needed.
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Depending on your work location, the target hourly rate for this position can range from $20.00 - $23.00. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
E-Verify:
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyChannel Brand Manager - Government Services
GN Group job in Shakopee, MN
As part of the global GN Hearing team, the Channel Brand Manager - Government Services is responsible for ensuring brand growth, consistency, and relevance for the ReSound brand within the U.S. Government Services channel. This role leads the development and execution of channel-specific product launch campaigns and integrated marketing programs that build awareness and preference with government customers, support retention and acquisition, and enable the channel to achieve its revenue and growth targets.
Partnering closely with Sales, Product Management, Marketing, and other internal stakeholders, the Channel Brand Manager translates GN's growth strategies and market opportunities into impactful Government Services marketing and communication strategies. Acting as a strategic brand ambassador, this role ensures that ReSound shows up consistently and effectively across all Government Services marketing programs, materials, and customer touchpoints.
Essential Functions:
Product Launch Support and Material Development (50%)
Creative Development: Collaborate with internal stakeholders in the development of strategic product launch concepts and messaging, championing the needs and nuances of the assigned sales channels. Own the creation and tailoring of content and creative assets as needed to optimize performance in each channel.
Ensure all marketing communications consistently reflect corporate and product brand standards and deliver core key messages.
Write, edit, and proofread copy for print and digital launch communications for internal and external audiences.
Plan, coordinate, and oversee the creative direction and execution of photo and video shoots from concept to completion, ensuring alignment with brand guidelines, marketing objectives, and overall campaign storytelling.
Integrated Marketing Plans: Design and execute integrated, channel-specific marketing plans across a broad mix of tactics that support successful launches and “always-on” brand and demand objectives.
Project Management:
Oversee the coordination of diverse teams involved in planning, aligning, and executing to ensure timely and budget-friendly launch activities with effective communication.
Manage distribution of sales collateral and point-of-sale materials for products, services, and business lines.
Track projects against planned timelines and project budgets and proactively address risks and bottlenecks.
Digital Marketing Support (25%)
Digital Sales Enablement: Develop and project manage strategic digital campaigns and tactics that support sales goals, improve channel performance, and generate demand.
Content Development: Support product launches and “always-on” initiatives across digital channels and activities.
Develop customer emails and coordinate distribution in conjunction with the Digital Team.
Manage content for external websites by gathering, organizing, and implementing copy and images that reflect channel needs and messaging priorities.
Manage and maintain internal SharePoint sites to ensure content accuracy, usability, and accessibility for all team members.
Partner with cross-functional teams to plan, write, and distribute bi-weekly customer newsletters aligned with marketing, brand, and business goals.
Develop content and support scheduling for social media channels, blogs, podcasts, and other digital platforms.
Keep informed about new trends, tools, and opportunities in digital marketing and suggest improvements to current programs.
Event Marketing Support (25%)
Marketing Materials and Branding: Oversee the development of sales and marketing creative, messaging, and content for industry and local events, ensuring alignment with brand positioning, channel strategy, and campaign objectives.
Event Support: Collaborate with the Events Team to plan and manage customer events, ensuring proper coordination and timely delivery of marketing assets and communications, including on-site event support as needed to boost brand presence and customer engagement.
Required Skills:
Demonstrated capability to work with self-motivation and take initiative, anticipating needs and resolving problems with minimal supervision.
Effective collaboration and relationship-building skills, with the ability to engage and work effectively across functions and regions (US and globally).
Skilled copywriting skills, with the ability to create persuasive, customer-centric content that enhances engagement and incites action.
Demonstrated ability to manage multiple priorities and complex projects, with effective organization, prioritization, and follow-through.
Sound judgment and the ability to prioritize stakeholder needs and market dynamics.
Experience developing and managing direct and database marketing campaigns, including targeting, segmentation, and performance tracking.
Experienced brand stewardship, including understanding of brand strategy, brand architecture, and how to ensure consistency across channels and touchpoints.
Working knowledge of graphic design principles to provide clear conceptual art direction to internal teams and external partners.
Experience in sales enablement and sales tool development, aligning marketing assets with the sales process and customer buying journey.
Ability to design and execute integrated, multi-channel awareness, demand generation, and brand-building programs.
Ability to assess the effectiveness of marketing activities using defined objectives, metrics, and feedback, and to recommend data-informed improvements.
Extensive experience with PC programs including Microsoft Word, Excel, PowerPoint, and Outlook.
Required Qualifications:
Education:
Bachelor's degree in Marketing, Communications, Business or related field
Experience:
4+ years of marketing experience in a B2B or B2B2C environment
Experience in medical device or hearing industry
Pay Transparency Notice:
The target annual compensation for this position can range from $85,000.00 - $100,000.00 with a discretionary bonus if you are an active employee as of the fiscal year-end.
Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays
Working Environment:
Combination of office setting and remote (home-based) work. Tuesday, Wednesday and Thursdays are mandatory in-office days.
Physical Demands:
Prolonged periods of sitting or standing at a desk/workstation are required. Regular use of phone, computer and email is essential. The employee must occasionally lift and/or move up to 15 pounds.
Position Type and Expected Hours of Work:
Full-Time: 40 Hours/Week
We encourage you to apply:
We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process:
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Founded in 1869, GN group today has more than 6,000 employees.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-ApplyOperations Supervisor - Receiving (Onsite ~ Shakopee, MN)
GN Group job in Shakopee, MN
Operations Supervisor ~ Receiving
This position oversees and manages the day-to-day activities of their respective Division Operations Area. As an Operations Supervisor, you will set expectations and provide feedback to team members daily. You will be responsible for maintaining and improving the overall quality and KPIs of your teams' area through continuous improvement.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
Maintain accurate labor reporting of all hours within their area
Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI's and daily communication of goals and priorities
Manage business issues and complaints in your area for root cause and improvement
Oversee team training, including cross training, and new employees
Meet with each employee within area monthly to review performance, what's working, and what's not working
Develop and mentor team technicians daily
Identify and mentor future bench opportunities
Support positive collaboration across teams, managing any necessary conflict proactively
Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
Prepare and participate in ISO, FDA, Internal Audits, and tours as required
Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
Write and deliver annual performance reviews with Leadership support and guidance
Other duties as assigned
Competencies (Knowledge and Skills needed for this position.)
Work in a team environment
Support the on-boarding/training of new team members
Focuses on getting better every day
Produce high quality work
Willing to help other areas as needed
Extensive knowledge of product line
Lean Fundamentals & 5S
Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
Effective oral and written communication skills and group presentation skills.
Ability to adapt to/work with a diverse workforce.
Ability to work independently and as part of a team.
Software proficiency including Excel, Word, and PowerPoint.
Ability to identify opportunities for process improvements.
Demonstrated organizational and administrative skills. Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
Ability to Lead, Manage, and hold team members accountable
Desired Qualifications
Required Education: High School Diploma/GED
Preferred Education: Bachelor's degree
Preferred Experience:
2+ Years of leadership experience
3 years of Order Management, Technical Support, Warehousing or Manufacturing experience.
Experience with Warehouse Management Systems, Transportation, Inventory Control and Ensuring the Receipt of Goods is accurate and efficient
Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Warehouse Equipment (forklift, Order picker).
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
Leadership experience across multi-functional teams
Experience with Lean tools & EOS
Proficient in Microsoft Office
Travel: Travel would be limited and then mainly local, if necessary, for learning opportunities.
Direct reports: Individual contributors
Indirect reports: n/a
Job Location: Shakopee, Minnesota
Working Environment: The position will be working in the Operations division - including warehouse and manufacturing areas.
Physical Demands:
Able to stand or sit for long periods of time.
Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)
Position Type and Expected Hours of Work:
Early morning/day shift with possible weekends as needed.
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $79,000 to $85,000/yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Auto-ApplyShipping II (Shakopee)
GN Group job in Shakopee, MN
The shipping position in Shakopee is the final stop before an order ships from our facility but represents the first impression for the hearing professional or the end-user of the order. Training provided.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Ship to company standards and goals
Pack out all level 1-3 orders per work instructions
Ability to read and understand a Pick Ticket & Shipping Documents
Manages the shipment of all products, materials and supplies
Confirm accuracy of orders
Ship product through multiple carriers (international, ground, express, USPS, etc.) as required
Perform repetitive tasks with a high degree of accuracy
Accomplish other duties as required
Competencies (Knowledge and Skills needed for this position.)
Ability to work independently and as part of a team
Read, Write, and Speaks English
Attention to detail and ability to work with a sense of urgency.
Ability to adapt to/work in a dynamic workplace environment
Excellent organizational and time management skills
Able to use hands for long periods of time preferred
Required Education:
High School Diploma/GED
Experience:
Hearing Aid Manufacturing experience a plus
Working Environment:
The position will be working in the Operations area.
Physical Demands:
The below physical demands are appropriate for both Shipping 1 and Shipping 2 s.
Able to stand or sit for long periods of time.
Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day. Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
Compensation for this position can range from 18.50 - 20.75 an hour
Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the ‘APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-ApplyTerritory Sales Manager- Wisconsin
GN Group job in Shakopee, MN
Territory Sales Manager
Reports to Title: Regional Sales Director
Department/Division: Sales
Primary Work Location: Wisconsin
Job Code/Classification: Salary, Exempt
Must Live in Wisconsin
The primary function of the Territory Sales Manager is to achieve sales growth and net hearing instrument sales while building, growing and maintaining customer relationships. Candidates must live within the territory.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Achieving their net hearing instrument sales quota on both a monthly, quarterly, and annual basis.
Building and maintaining customer relationships as a means of growing current customer's business i.e., monthly net dollar sales, as well as identifying customer service issues, such as, remake and repair issues, turnaround times; lowering return for credit rates and gathering new competitive information.
Preparing an annual territory business plan. The plan should be reviewed and updated quarterly with regional director and inside sales counterpart. Plan should include:
Sales growth that coincides with corporate goals.
Appropriate zoning of customer base in region
Work effectively with inside sales in prospecting, developing, and recruiting new customers each month.
Successfully introducing and establishing new products to both existing customers and new customers.
Coordinate Training customers to fit all of GN Resound's hearing devices using GN ReSound‘s software-based programs. Providing GN ReSound software and hardware support to existing accounts as needed.
Developing effective communication/platform presentation skills in order to convincingly present/sell GN Resound's technology story to both to individual customers and large groups of customers.
Utilize marketing tools and programs in conjunction with open houses to build customers business and loyalty to GN Resound.
Maintain the accuracy of the GN ReSound customer data base in their individual regions.
Completing appropriate sales and corporate reporting requirements in a timely fashion
Maintaining proper professional standards of behavior and decorum as a representative of the company when communicating with customers, coworkers and representing GN Resound at national, regional and state professional meetings.
Competencies (Knowledge and Skills needed for this position.)
Must have excellent computer skills and be proficient using Excel, PowerPoint, Word and Access.
Must have experience with database management Follow the HR policy including all company and department policies and procedures.
Exemplary platform skills.
Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
Perform responsibilities as directed achieving desired results within expected periods and with a high degree of quality and professionalism.
Follow good safety practices in all activities.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
Safeguard sensitive and confidential Company information.
Desired Qualifications
Preferred Education: 4 - Year College Degree
Experience:
3+ years in outside sales selling a tangible product, preferred
3+ years Business to Business selling experience (non-retail) preferred
Travel: Up to 75%
Other:
Other Information
Direct reports: None
Indirect reports: None
Working Environment: Field Based
Physical Demands: Must be able to lift 15lbs at a time, sitting, walking, standing
Position Type and Expected Hours of Work: Salaried position, Monday - Friday but may have evening requirements at times.
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company's success. Depending on your work location, the annual base pay for this position may range from $70,000-$75,000 and the total annual compensation, including at-plan commissions, may be around $200,000-$210,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
E-Verify:
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyInside Sales Representative
GN Group job in Shakopee, MN
The Inside Sales Representative's (ISR) primary role is to partner with Territory Sales Managers (TSM) to maintain and grow sales in a specified territory. The ISR is responsible for lead generation, maintaining customer satisfaction and building relationships with our VA, Indian Health, Department of Defense, and Community Care customers.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Lead generation- Prospecting new customers to increase customer count. Prospecting existing customers to increase order rate.
Conducting outreach via phone and email
Assess customer needs.
Develop meaningful relationships with customers to encourage trust and loyalty.
Promote current products on VA Contract. Educate customers on the company's current and upcoming product lines and technologies to provide better overall solution and increase order rate.
Address customer questions and overcoming objections.
Monitor On-Boarding report to identify new customers for the on-boarding process.
Follow up on cold and warm leads to further the sales process.
Utilize available sales reporting tools to monitor territory strengths, opportunities, challenges, and threats.
Work cooperatively with TSM and CSR on sales process to grow territory.
Travel to events such as National Seminars and Regional Seminars as required.
Some topical presentation as needed.
Stay current on product knowledge, including features and functions.
Competencies (Knowledge and Skills needed for this position.)
Attention to detail, accuracy and thoroughness
Good written and verbal skills
Ability to manage multiple tasks simultaneously, competing demands for time, frequent change in priorities, delays or unexpected events
Ability to prioritize work activities
Efficient use of time
Desired Qualifications
Required Education (if necessary):
College degree or equivalent
Preferred Education (if necessary):
AuD /Hearing Aid Dispenser's license
Other Information
Direct reports: None
Indirect reports: None
Working Environment: Hybrid
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Total annual compensation for this position includes a competitive base pay, along with performance-based commissions that reward you for your contributions to the company's success. Depending on your work location, the annual base pay for this position may range from $45,000-$55,000 and the total annual compensation, including at-plan commissions, may be around $85,000-$95,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
E-Verify:
GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyAssembler II (Shakopee)
GN Group job in Shakopee, MN
This position assembles and inspects medical devices using work instructions and Standard Operating Procedures (SOP's) onsite in our Shakopee location. Assemblers will regularly work with microscopes, hand tools, and/or small components requiring a high degree of dexterity and accuracy. Training Provided
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Plan and drill a layout for options on a faceplate.
Review and audit the final product based on the customer's order form.
Create a layout for casers to follow.
Wire and solder components.
Prepare the hearing device for wiring and ensure that all components will be placed correctly.
Trim, sand, and buff hearing devices.
Ensure the quality of the hearing devices through electro-acoustic testing.
Program/reprogram devices as needed.
Assemble mechanical and electrical parts using small hand tools.
Use a high-speed burr and an ultrasonic cutter.
Visually inspect hearing aids for signs of damage and functionality.
Conduct listening checks.
Work on the production line with consistent speed and accuracy
Maintain accurate documentation and records with integrity.
Interpret and input data into application-based data systems.
Read, comprehend, and adhere to written work instructions, SOP's, etc
Follow verbal instructions from supervisors, group leaders, and trainers.
Adhere to all safety policies and procedures and promote a safe work environment for all team members.
Consistently meet attendance, quality, and productivity expectations.
Accomplish other duties as required.
Competencies (Knowledge and Skills needed for this position.)
Follow all written and verbal instructions
Read, Write, and Speaks English
Great hand-eye coordination and manual dexterity.
Ability to use a microscope.
Attention to detail and ability to work with a sense of urgency.
Ability to adapt to/work in a dynamic workplace environment
Ability to work independently and as part of a team
Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.
Required Education:
High School Diploma/GED Required
Experience:
Hearing Aid Manufacturing experience a plus
Working Environment:
The position will be working in the Operations area.
Physical Demands:
Able to stand or sit for long periods of time.
Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day.
Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
Compensation for this position can range from $19.00 - $22.50 per hour
Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the ‘APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-ApplyOrder Management Operator II (Shakopee)
GN Group job in Shakopee, MN
Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process. Training provided.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Download user settings into current software platforms
* Verify settings and route to appropriate function when errors or mismatches occur
* Stamp/sticker order form with correct information
* Prioritize and schedule ship dates consistent with established/expected turnaround time
* Diagnosis and determine product fault
* Confirm rechargeable products meets charging specifications.
* Enter needed information into the order processing system
* Create, file, and retrieve device history records for Hearing Instruments
* Prioritize and schedule ship dates consistent with established/expected turnaround time
* Communicate problems with incoming orders to appropriate personnel
* Distribute work orders to the appropriate departments
* Post process builds
* Invest shells to create a negative of the shell called "investment"
* Set up 3D printers (clean and prepare for the next batch)
* Match and sort shells/molds
* Run and Operate Laser Serial Number engraving
* Disassemble hearing aid
* DSA testing
* Read, comprehend, and adhere to written work instructions, SOP's, etc.
* Follow verbal instructions from leaders and trainers
* Adhere to all safety policies and procedures and promote a safe work environment
* Meet attendance, quality, and productivity expectations
* Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
* Maintain accurate documentation and records with integrity
* Attend required training and continuous learning opportunities as assigned
* Participate in and contribute to continuous improvement projects and initiatives
* Accomplish other duties as required to include cross training
* Perform repetitive tasks with a high degree of accuracy
* Maintain a clean work area
Competencies (Knowledge and Skills needed for this position.)
* Support the on-boarding/training of new team members as needed
* Read, Write, and Speak English
* Willing to help as needed
* Strong data entry/computer skills.
* Read, understand, and follow written and verbal directions.
* Ability to work in a fast-paced environment
* Maintain a high degree of accuracy and close attention to detail.
* Perform repetitive movements.
* Basic computer skills.
* Strong basic math, word processing/data entry skills, written and verbal communication skills.
Required Education:
* High school diploma or equivalent required.
Experience:
* 1+ year of data entry experience strongly preferred
* 1+ years of manufacturing experience preferred
Working Environment:
The position will be working in the Operations area.
Physical Demands:
Sitting, standing, repetitive motion
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day.
Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
* Compensation for this position can range from $18.50 - $20.75 an hour
* Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
* To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the 'APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-ApplyOrder Management Operator II (Shakopee)
GN Group job in Shakopee, MN
Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process. Training provided.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Download user settings into current software platforms
Verify settings and route to appropriate function when errors or mismatches occur
Stamp/sticker order form with correct information
Prioritize and schedule ship dates consistent with established/expected turnaround time
Diagnosis and determine product fault
Confirm rechargeable products meets charging specifications.
Enter needed information into the order processing system
Create, file, and retrieve device history records for Hearing Instruments
Prioritize and schedule ship dates consistent with established/expected turnaround time
Communicate problems with incoming orders to appropriate personnel
Distribute work orders to the appropriate departments
Post process builds
Invest shells to create a negative of the shell called “investment”
Set up 3D printers (clean and prepare for the next batch)
Match and sort shells/molds
Run and Operate Laser Serial Number engraving
Disassemble hearing aid
DSA testing
Read, comprehend, and adhere to written work instructions, SOP's, etc.
Follow verbal instructions from leaders and trainers
Adhere to all safety policies and procedures and promote a safe work environment
Meet attendance, quality, and productivity expectations
Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
Maintain accurate documentation and records with integrity
Attend required training and continuous learning opportunities as assigned
Participate in and contribute to continuous improvement projects and initiatives
Accomplish other duties as required to include cross training
Perform repetitive tasks with a high degree of accuracy
Maintain a clean work area
Competencies (Knowledge and Skills needed for this position.)
Support the on-boarding/training of new team members as needed
Read, Write, and Speak English
Willing to help as needed
Strong data entry/computer skills.
Read, understand, and follow written and verbal directions.
Ability to work in a fast-paced environment
Maintain a high degree of accuracy and close attention to detail.
Perform repetitive movements.
Basic computer skills.
Strong basic math, word processing/data entry skills, written and verbal communication skills.
Required Education:
High school diploma or equivalent required.
Experience:
1+ year of data entry experience strongly preferred
1+ years of manufacturing experience preferred
Working Environment:
The position will be working in the Operations area.
Physical Demands:
Sitting, standing, repetitive motion
Position Type and Expected Hours of Work:
This is a full-time position working Monday - Friday. The daily hours are 8-10 hours per day.
Ability to work occasional weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Transparency Notice:
Compensation for this position can range from $18.50 - $20.75 an hour
Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.
At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.
We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.
We encourage you to apply:
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ***************** or call ************. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
How to apply:
Use the ‘APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer.
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
Auto-Apply