Assistant General Manager jobs at GOAT

One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service. In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction. Key Responsibilities Lead and supervise a service team to ensure consistent, high-quality operations. Train, mentor, and develop staff to complete work safely, accurately, and efficiently. Oversee daily maintenance activities, monitor performance, and provide ongoing coaching. Manage preventive maintenance programs, repairs, and service requests across multiple sites. Ensure all properties meet safety guidelines and regulatory requirements. Respond to escalated maintenance issues with professionalism and urgency. Support capital improvement projects and property upgrades as needed. Work closely with community teams to maintain strong service standards. Contribute to resident-focused initiatives that improve satisfaction and retention. Maintain accurate documentation of work orders, service requests, and project outcomes. Build a high-performing, accountable, and collaborative team culture. Qualifications High school diploma or equivalent required; Bachelor's degree in a related field preferred. 3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial). Strong knowledge of building systems, preventive maintenance, and safety regulations. Proven leadership, communication, and organizational skills. Ability to resolve escalated issues and operational challenges effectively. Proficiency with work order systems and basic computer applications.

Job DescriptionDescription: General Manager, Automation, Engineering and Consulting Reports to: President Verus is looking for a self-motivated, organized and results-driven leader to join our close-knit leadership team. Our clients are important to us and we need someone who enjoys a good challenge, is accountable, well organized and takes pride in leading people. The General Manager is accountable for leading and managing the development, operations, and financial aspects of a specific office. Additional accountabilities include business development, successful delivery of projects, financial performance, budgeting, reporting, developing of staff, and cooperation between other offices and functional departments. As the General Manager, you will be involved in leading solutions for Verus customers in a wide variety of applications. This includes ensuring that projects are executed in a consistent manner and in alignment with company strategies and goals. Most importantly, we are looking for someone who will fit in with our existing team - someone authentic, personable and trustworthy who is approachable and humble. RESPONSIBILITIES: The responsibilities include, but are not limited to, the following: Project Delivery: Ensure the successful delivery of projects by working across projects, in collaboration with Project Managers and Project Engineers as required, and providing high level expertise and guidance Alongside the Project Manager, create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide technical expert advice on designs, engineering processes or other unique or unconventional methods Perform technical project reviews and provide the project team with documented results and suggested corrective action plan Conceive, develop, and layout system architectures for assigned projects that satisfy customer requirements Operations: Effectively apply Verus methodology and enforce project standards Implement and enforce compliance with the Verus Business Management System (BMS), including managing corrective actions. Identify, document, and implement opportunities for continuous improvement. Maintain adequate facilities to support project delivery and forecasted growth. Clients / Business Development: Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization, and objectives. Develop the project scope for new opportunities based on understanding clients' business and operational needs. Prepare and approve proposals and estimates for projects. Assist in the development of the project estimate, including negotiation. Achieve the annual sales goal as a key contributor to business development efforts. People: Define and communicate task and performance expectations for direct reports, monitor performance against the requirements, and take action where appropriate. Coach direct reports on leadership skills as well as business plan development and business performance issues. Formulate and implement individual development plans with direct reports. Develop skills capability within the client facing / service groups to ensure sustainability and succession planning of key roles. Promote initiatives aimed at attraction, retention and development of team personnel. Provide leadership and role modeling based on the behavioral requirements of our business. Foster collaboration and knowledge sharing across all Verus offices Financial / Business Plan: Manage the performance of the office to agreed strategies, budget, and in compliance with agreed policies, procedures, and commitments. Manage the P&L to maximize revenue, gross margin, and net profit. Develop a business plan for the office, which aligns with and facilitates the achievement of the overall Verus business strategy. Communicate the plan to create alignment and engagement. Complete the business planning cycle, including monthly re-forecasting, with the development of budgets, and operational plans. Ensure that people are assigned to the business in a way that ensures that they are able to create the most value and maximize utilization of resources. Requirements: WHAT SETS VERUS APART? VERUS is a Latin word that means true, authentic, fair and sincere. It's a word we feel describes who we are as a firm. We pride ourselves on our client-focused approach, our innovation and our desire to provide effective solutions to deliver our clients business and operational objectives.We've assembled a group of industry leaders who bring unparalleled technical experience and knowledge to each of our projects. We're an employee-owned company and this is reflected in how we work together as a team, and how we take ownership in the work we do for our clients. A few reasons to consider us: Verus employees care for and respect one another Our people and culture are genuine We invest in our employees with competitive pay and benefits There are opportunities for growth Learn more about us at ****************

Full-time Description General Manager, Automation, Engineering and Consulting Reports to: President Verus is looking for a self-motivated, organized and results-driven leader to join our close-knit leadership team. Our clients are important to us and we need someone who enjoys a good challenge, is accountable, well organized and takes pride in leading people. The General Manager is accountable for leading and managing the development, operations, and financial aspects of a specific office. Additional accountabilities include business development, successful delivery of projects, financial performance, budgeting, reporting, developing of staff, and cooperation between other offices and functional departments. As the General Manager, you will be involved in leading solutions for Verus customers in a wide variety of applications. This includes ensuring that projects are executed in a consistent manner and in alignment with company strategies and goals. Most importantly, we are looking for someone who will fit in with our existing team - someone authentic, personable and trustworthy who is approachable and humble. RESPONSIBILITIES: The responsibilities include, but are not limited to, the following: Project Delivery: Ensure the successful delivery of projects by working across projects, in collaboration with Project Managers and Project Engineers as required, and providing high level expertise and guidance Alongside the Project Manager, create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide technical expert advice on designs, engineering processes or other unique or unconventional methods Perform technical project reviews and provide the project team with documented results and suggested corrective action plan Conceive, develop, and layout system architectures for assigned projects that satisfy customer requirements Operations: Effectively apply Verus methodology and enforce project standards Implement and enforce compliance with the Verus Business Management System (BMS), including managing corrective actions. Identify, document, and implement opportunities for continuous improvement. Maintain adequate facilities to support project delivery and forecasted growth. Clients / Business Development: Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization, and objectives. Develop the project scope for new opportunities based on understanding clients' business and operational needs. Prepare and approve proposals and estimates for projects. Assist in the development of the project estimate, including negotiation. Achieve the annual sales goal as a key contributor to business development efforts. People: Define and communicate task and performance expectations for direct reports, monitor performance against the requirements, and take action where appropriate. Coach direct reports on leadership skills as well as business plan development and business performance issues. Formulate and implement individual development plans with direct reports. Develop skills capability within the client facing / service groups to ensure sustainability and succession planning of key roles. Promote initiatives aimed at attraction, retention and development of team personnel. Provide leadership and role modeling based on the behavioral requirements of our business. Foster collaboration and knowledge sharing across all Verus offices Financial / Business Plan: Manage the performance of the office to agreed strategies, budget, and in compliance with agreed policies, procedures, and commitments. Manage the P&L to maximize revenue, gross margin, and net profit. Develop a business plan for the office, which aligns with and facilitates the achievement of the overall Verus business strategy. Communicate the plan to create alignment and engagement. Complete the business planning cycle, including monthly re-forecasting, with the development of budgets, and operational plans. Ensure that people are assigned to the business in a way that ensures that they are able to create the most value and maximize utilization of resources. Requirements WHAT SETS VERUS APART? VERUS is a Latin word that means true, authentic, fair and sincere. It's a word we feel describes who we are as a firm. We pride ourselves on our client-focused approach, our innovation and our desire to provide effective solutions to deliver our clients business and operational objectives.We've assembled a group of industry leaders who bring unparalleled technical experience and knowledge to each of our projects. We're an employee-owned company and this is reflected in how we work together as a team, and how we take ownership in the work we do for our clients. A few reasons to consider us: Verus employees care for and respect one another Our people and culture are genuine We invest in our employees with competitive pay and benefits There are opportunities for growth Learn more about us at ****************

Full-time Description Job Title: General Manager, Automation, Engineering and Consulting Reports to (Title): President Verus is looking for a self-motivated, organized and results-driven leader to join our close-knit leadership team. Our clients are important to us and we need someone who enjoys a good challenge, is accountable, well organized and takes pride in leading people. The General Manager is accountable for leading and managing the development, operations, and financial aspects of a specific office. Additional accountabilities include business development, successful delivery of projects, financial performance, budgeting, reporting, developing of staff, and cooperation between other offices and functional departments. As the General Manager, you will be involved in leading solutions for Verus customers in a wide variety of applications. This includes ensuring that projects are executed in a consistent manner and in alignment with company strategies and goals. Most importantly, we are looking for someone who will fit in with our existing team - someone authentic, personable and trustworthy who is approachable and humble. RESPONSIBILITIES: The responsibilities include, but are not limited to, the following: Project Delivery: Ensure the successful delivery of projects by working across projects, in collaboration with Project Managers and Project Engineers as required, and providing high level expertise and guidance Alongside the Project Manager, create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide technical expert advice on designs, engineering processes or other unique or unconventional methods Perform technical project reviews and provide the project team with documented results and suggested corrective action plan Conceive, develop, and layout system architectures for assigned projects that satisfy customer requirements Operations: Effectively apply Verus methodology and enforce project standards Implement and enforce compliance with the Verus Business Management System (BMS), including managing corrective actions. Identify, document, and implement opportunities for continuous improvement. Maintain adequate facilities to support project delivery and forecasted growth. Clients / Business Development: Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization, and objectives. Develop the project scope for new opportunities based on understanding clients' business and operational needs. Prepare and approve proposals and estimates for projects. Assist in the development of the project estimate, including negotiation. Achieve the annual sales goal as a key contributor to business development efforts. People: Define and communicate task and performance expectations for direct reports, monitor performance against the requirements, and take action where appropriate. Coach direct reports on leadership skills as well as business plan development and business performance issues. Formulate and implement individual development plans with direct reports. Develop skills capability within the client facing / service groups to ensure sustainability and succession planning of key roles. Promote initiatives aimed at attraction, retention and development of team personnel. Provide leadership and role modeling based on the behavioral requirements of our business. Foster collaboration and knowledge sharing across all Verus offices Financial / Business Plan: Manage the performance of the office to agreed strategies, budget, and in compliance with agreed policies, procedures, and commitments. Manage the P&L to maximize revenue, gross margin, and net profit. Develop a business plan for the office, which aligns with and facilitates the achievement of the overall Verus business strategy. Communicate the plan to create alignment and engagement. Complete the business planning cycle, including monthly re-forecasting, with the development of budgets, and operational plans. Ensure that people are assigned to the business in a way that ensures that they are able to create the most value and maximize utilization of resources. EXPERIENCE AND QUALIFICATIONS Bachelor's Degree in Engineering from an accredited university. 10 to 12 years' proven automation and engineering experience with an engineering consulting firm. Prefer 5 years in a lead position. Proven experience leading design teams within a multi discipline engineering. A proven track record of successfully managing simultaneous projects. Enhanced knowledge of Integration and Programming such as; PLC programming, DCS configuration and programming, RTU programming, HMI/SCADA programming, Configuration of bus networks. Excellent written and verbal communication skills with experience preparing proposals and delivering presentations. The ability to create and share a sense of direction, give clear direction to individuals and teams, and willingness to coach and mentor others to build business capability for the future. Understanding of Financial Reports and project budgets. Intermediate or above level in all Microsoft Office programs. Good commercial acumen, with experience of interfacing with clients. Proposal development and project estimating experience. Requirements WHAT SETS VERUS APART? VERUS is a Latin word that means true, authentic, fair and sincere. It's a word we feel describes who we are as a firm. We pride ourselves on our client-focused approach, our innovation and our desire to provide effective solutions to deliver our clients business and operational objectives.We've assembled a group of industry leaders who bring unparalleled technical experience and knowledge to each of our projects. We're an employee-owned company and this is reflected in how we work together as a team, and how we take ownership in the work we do for our clients. A few reasons to consider us: Verus employees care for and respect one another Our people and culture are genuine We invest in our employees with competitive pay and benefits There are opportunities for growth Learn more about us at ****************

Job Description The Founding General Manager (GM) will play a pivotal role in launching and leading our new location, Upper West Side. You're not just opening doors; you're setting the tone, building the team, and crafting a new community. This role demands a proactive, hands-on leader who can thrive through change and momentum. You'll own everything from pre-opening activations to post-launch performance, with the opportunity to shape what this location becomes. Responsibilities: Pre-Opening Phase: Partner with NSO and Sales to lead presale activations, local outreach, and Run Club or outdoor event execution Hire, onboard, and train Coaches and Community Managers with support from T&D and Operations Drive local lead engagement and support early conversions in partnership with Sales Ensure operational readiness across staffing, scheduling, software systems, inventory, uniforms, and facility set-up Embody and represent the brand in the local community, from events to early touch points with members Post-Opening Phase: Own and optimize all studio operations, from financials and labor management to cleanliness and member experience Lead, develop, and manage the studio team - creating a culture of accountability, excellence, and fun Deliver an average of 15 classes per week Maintain a consistent and visible in-studio presence to support team culture, member engagement, and operational excellence. Participation in team workouts. Track KPIs weekly and make tactical decisions to support retention, referrals, and revenue Foster a thriving member community by ensuring high engagement, consistent programming delivery, and an elevated in-studio experience Key Performance Indicators (KPIs): Pre-Opening: Pre-Sale Lead Engagement Rate Community Event Execution Score Hiring Completion Rate for Coaches & CMs Launch Readiness Score Staff Onboarding Completion GM Conversion Contribution (tracked separately from Sales) Soft Opening Execution Score Post-Opening: Studio Revenue Labor % to Revenue (Coaches) Squad Utilization Rate Midday Revenue vs. Target Referral Conversion Count Member Count New Member Onboarding Completion Rate Studio Audit Score Staff Retention (Coach & CM) Who You Are: A natural leader with experience in studio management, team building, and community development Passionate about our brand and confident leading teams in high-growth, high-energy environments Organized, tactical, and great under pressure Skilled at reading the room, managing people, and juggling multiple priorities Requirements 2+ years of leadership or studio operations experience in a fitness, hospitality, or high-growth service environment CPR, First Aid & AED certified (or willing to obtain) Willingness to work non-traditional hours including mornings, evenings, and weekends Ability to lift and carry at least 30 lbs; capable of standing for long periods and moving freely within the space NASM CPT (or equivalent) Benefits 4 weeks of PTO/year with immediate accrual 40 hours paid sick time 401k Health insurance

Job DescriptionAbout the Role The Athletic Clubs is a high-performance fitness brand driven by results, community, and quality. As General Manager of our GVA location, you are fully accountable for the growth and success of your studio. Your number one priority is a healthy studio, as illustrated by strong financial performance, exceptional member retention and an engaged, well-managed team. This role requires a hands-on leader who is present in the studio, active in the community, and committed to operational excellence. You'll balance sales focus with team leadership, culture building, and high-quality member experiences. You'll lead by example by coaching an average of 8 strength & conditioning classes per week. Key Metrics for Success Primary Revenue Growth - Primary measure of success; consistently meet or exceed monthly revenue targets. Member Retention - Maintain best practice minimums/targets which are evaluated and set on a regular basis Labor % of Revenue - ≤ 20% average. Secondary MidDay Revenue Target - This may be either APS or FlexSquad revenue targets, or both depending on the studio Member Count - Primary means of driving revenue growth with budgeted targets set for each month Referral Conversions - - Minimum monthly target for new memberships (set per studio). Operational Audit Scores - High marks in facilities, equipment, coaching quality, and brand presentation. (SOP coming soon) KPI's and KPI targets may be amended from time to time by the Athletic Clubs. What You'll Do Drive Sales & Revenue (Primary Focus) Dedicate the necessary time to proactive sales: calls, lead follow-ups, outreach, community events, and activations. Execute in-market strategies to grow memberships, increase referrals, and upsell services. Own the sales process from lead to close, ensuring a strong and consistent pipeline. Partner with HQ marketing, while managing local lead generation, promotions, and events. Lead local marketing activations to grow brand awareness in-market. Lead from the Floor Maintain a daily presence in-studio, at an agreed upon level between yourself and the Director of Operations GMs are responsible for ensuring all scheduled classes are covered, including stepping in to coach when no other coverage is available. Coach an average of 8 classes per week, with flexibility to coach more or less sessions based on the needs of the studio to achieve its labor management target, community activation and revenue targets. A key focus of the GM coaching is to maintain coaching standards across the studio Foster an incredible sense of community both inside the four walls of the studio and outside. Be visible and approachable - greet members, know their names, and celebrate milestones. Stay immersed in Company culture by participating in classes, special events, and team-building activities Engage in the Community Join or lead member-facing initiatives such as Run Club, Torquay sessions, and squad events. Represent the brand at local events and partnerships to strengthen community ties. Lead coach training sessions and team-building activities. Regularly attend at least one workout per week - builds presence as a community leader. Cultivate community through squad WhatsApp, recognition awards, and member check-in calls Run the Business Own the studio P&L, meeting revenue, expense, and labor targets. Track and respond to KPIs weekly - adjust scheduling, or staffing as needed. Maintain smooth operations: payroll, Mindbody, inventory, opening/closing, and retail. Manage labor schedules to ensure proper coverage and alignment with budget Report weekly on performance, sales activity, retention, and operational issues. Uphold exceptional cleanliness and consistent maintenance across entire facility Manage & Develop the Team Work with the Director of Training and Education to recruit, hire, and train coaches and the Community Manager. Develop and Manage the Community Manager to ensure smooth member onboarding, regular goal-setting calls, coffee catch-ups, squad dinners, and proactive outreach to at-risk squads. Conduct quarterly coach evaluations and submit results to the Director of Training and Education. Provide regular performance feedback to coaches and monitor coaching quality consistently against AC standards. Receive member feedback, deliver it constructively to staff, and use it as a development tool. Lead performance reviews and ongoing development. Handle conflict quickly and professionally, addressing member or staff issues without delay. Foster a culture of accountability, professionalism, and collaboration. Deliver Member Experience & Retention Ensure every class meets The Athletic Clubs' service and coaching standards. Respond quickly to member concerns to maintain satisfaction and loyalty. Build community through events, Run Club, and in-studio culture. Key Attributes Self-Starter: Takes initiative and acts without waiting for direction. Detail-Oriented: Notices the small things that make a big difference. Coachable: Open to feedback and eager to grow. Adaptable & Entrepreneurial: Thrives in change, resourceful, and solution-focused. High EQ: Reads people and situations with empathy and awareness. Team Player: Works collaboratively, supports others, and builds strong squad culture. Requirements Preferred Qualifications Bachelor's degree in business or related field (preferred). Previous experience in an operations or revenue-driven leadership role. (preferred) NASM-CPT or equivalent fitness certification (preferred). CPR, First Aid, and AED certified. Full-time availability with flexibility for early mornings, evenings, weekends, and some holidays. Ability to kneel, bend, reach, climb, stand for extended periods, and lift at least 30 lbs. Benefits 4 weeks of PTO/year with immediate accrual 40 hours paid sick time 401k Health insurance

Overview We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Assistant General Manager to join our Brsibane, CA team supporting the San Francisco International Airport. POSITION SUMMARY We are seeking a motivated and experienced Assistant General Manager to support the operations at dnata Catering North America. In this role, you will assist in overseeing the daily operations of our aviation catering unit, working closely with the General Manager to ensure efficient functioning and adherence to quality standards. Your primary focus will be to contribute to our financial goals, enhance operational processes, and maintain compliance with regulatory requirements while fostering a collaborative team environment. Click Here to Apply Responsibilities You Will Assist in the overall management of facility operations, including quality control and purchasing, to meet established goals. Support profit and loss management by monitoring financial performance and assisting in budget achievement. Identify and recommend areas for cost savings and operational efficiencies. Collaborate in implementing quality improvement initiatives and ensuring compliance with company and regulatory standards. Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP. Ensure timely completion of all food safety audits according to dnata's standards. Aid in the development and leadership of a high-performing team focused on continuous improvement. Support staff allocation to maximize departmental efficiency. Monitor production to maintain quality standards and operational efficiency. Foster positive relationships with department heads and represent the facility in internal and external communications. Assist in the implementation of policies and procedures. Contribute to tracking and reporting key metrics to enhance effectiveness and reduce expenses. Collaborate with stakeholders to ensure clear communication of requirements. Support demand forecasting and planning efforts. Assist in managing compliance with labor laws, OSHA regulations, and food safety policies. Participate in the creation of the annual business plan and assist in monthly and annual budget processes. Help monitor the unit's economic performance and suggest corrective actions when necessary. Ensure operations align with company standards and customer contracts. Contribute to process optimization and continuous improvement initiatives. Promote safety, health, and environmental compliance within the facility. Support the development and motivation of team members in line with HR policies. NON-ESSENTIAL FUNCTIONS: Other duties as assigned by management. Qualifications You Have EDUCATION: Bachelor's degree required; Associate degree (A.A.) from a two-year college or technical school preferred, with a minimum of 5 years of inflight catering experience or equivalent combination of education and experience. We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. Experience in inflight catering is preferred but not required. Proven track record in supporting airline catering operations, preferably with experience in managing international airline accounts. Familiarity with budgeting processes and operational planning. Knowledge of the manufacturing or food processing industry is a plus. Understanding of HACCP and FDA compliance requirements. Proficiency in Microsoft Office Suite. Strong leadership, project management, and process improvement skills. Excellent time management and performance-oriented mindset. Minimum of 2-3 years of experience in operations management. Financial management skills and effective employee relations abilities. Problem-solving skills focused on quality improvement. Strong commitment to safety and compliance protocols. Adaptability to fast-paced environments. Passion for high-quality cuisine and exceptional service. Detail-oriented with a data-driven approach. Exceptional interpersonal and communication skills. Communication Collaborate with TSA, management, security agencies, and airlines regarding all security breaches in the facility, fleet and or airline equipment. Security measures and control Ensure implementation of security measures, such as managing entry, searches, video security, in collaboration with TSA security protocols. Incident response Ensure threats, knives and breaches are handled in a timely manner and investigated properly to determine root cause and corrective action. Salary Range: $95,000-$150,000 annually Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Free Medical, Dental & Vision Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

Job DescriptionSuperintendent (Grocery Remodel Focus) - Newport Beach, CAA reputable general contractor specializing in grocery and retail construction is seeking a Superintendent to join their Newport Beach-based team. This is a local role with minimal travel, focused on managing fast-paced remodels and tenant improvement projects within active store environments. Key Responsibilities: Oversee day-to-day operations on grocery store and retail remodel projects Manage subcontractors, quality control, project schedules, and site safety Coordinate work within live, operating stores with minimal disruption to customers Ensure projects are completed on time, within scope, and up to company standards Serve as the on-site point of contact for clients, store management, and internal teams Flexibility to manage occasional night work when required for remodel projects Qualifications: MUST have grocery store construction and/or live-store remodel experience Retail tenant improvement experience highly preferred Open to both up-and-coming superintendents and experienced field leaders Strong organizational skills, excellent communication, and leadership abilities Reliable, professional, and polished - able to represent the company well in front of clients Based in or near Newport Beach, CA Compensation & Benefits: Base salary up to $120,000 #STWI

Full-time Description Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area's largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region. The Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately ~90 acres of land. With more than 6,500 residences and thousands of members, Pelican Bay is widely regarded as one of the most desirable communities in the country. About the Position The Deputy General Manager - Administration & Governance (DGM-A&G) is a senior leadership role responsible for the Foundation's governance, financial integrity, compliance, covenants, information technology, and emergency response/resiliency planning. Reporting directly to the General Manager, this role safeguards the Foundation's assets, ensures statutory compliance, and drives continuous improvement in HOA processes and systems. The DGM-A&G provides direct leadership for Finance/Accounting, Compliance & Member Services, Covenants, and IT. This leader partners closely with the General Manager, Board committees, and community stakeholders to maintain transparency, accountability, and organizational preparedness. The DGM-A&G will work hand-in-glove with the complementary Deputy General Manager responsible for the Community & Member Experience at Pelican Bay. What You'll Do Administration & Governance Serve as staff liaison for governance-related committees, ensuring clear communication and responsiveness. Ensure compliance with Florida Statute 720 and all relevant governance requirements (knowledge of FS 720 preferred). Develop and maintain policies and procedures that close gaps in governance, compliance, and member services. Provide reports, dashboards, and insights that give the GM, Board, and committees confidence in governance processes. Oversee official recordkeeping, member files, and timely responses to records requests within statutory deadlines. Engage third-party vendors, as needed, to fulfill records requests while safeguarding confidentiality and neutrality. Financial Management Lead the Finance/Accounting team in delivering accurate, timely, and transparent financial reporting for ~$25M in annual operations. Partner with the GM and Treasurer on budgeting, forecasting, and capital planning. Monitor performance, strengthen internal controls, and ensure audit readiness. Provide financial insights and recommendations to the GM, Treasurer, Finance Committee, and Board to enable informed decisions. Compliance & Member Services Oversee the Compliance function, ensuring consistent enforcement of community rules and member policies. Manage issuance of Foundation cards, access systems, and other member services. Ensure fees, usage policies, and requests are processed fairly, accurately, and promptly. Drive process improvements that modernize HOA administrative systems and improve member service. Covenants Oversight Manage review and approval processes for residential and commercial construction, renovations, and remodels in partnership with the Design Review Committee (DRC). Ensure covenant standards are applied consistently and in alignment with community goals. Partner with counsel and the Board on disputes and enforcement matters. Report on covenant compliance trends to inform planning and decision-making. Ensure Pelican Bay has the proper covenants and legal structures in place to preserve and develop the community according to the long-term vision and plan. Information Technology & Governance Lead the IT function to ensure secure, reliable, and efficient systems across the Foundation. Oversee IT governance in line with the Business System Governance Charter, including quarterly certifications and roadmap reporting. Strengthen data security, backup protocols, and access rights to ensure confidentiality and business continuity. Ensure IT services are responsive to their “customers”; the Foundation's departments; with urgency and accountability. Manage Bulk Media services as part of the IT portfolio. Manage vendor relationships and technology strategy to support efficiency and member engagement. Emergency Response & Resiliency Lead the Foundation's cross-functional Emergency Response Team, composed of Team Members from multiple departments. Ensure readiness, training, and effective response for hurricanes and other emergencies. Oversee all preparedness, communication, and recovery activities, ensuring services are restored quickly and safely post-event. Collaborate with Collier County, first responders, and external agencies to align response and resiliency efforts. Partner with the Resiliency Committee to develop, refine, and report on resiliency strategies. Strategic Development & Continuous Improvement Identify inefficiencies across Finance, Compliance, Covenants, IT, and governance functions. Implement process improvements, new policies, and systems that strengthen transparency and accountability. Benchmark against leading associations and industries to bring innovation into Pelican Bay governance. Build a culture of continuous improvement, empowering Team Members to suggest and adopt better ways of working. People & Culture Mentor and support directors in Finance, Compliance, Covenants, and IT. Promote Pelican Bay as a fun, fulfilling, and energizing place to work, where Team Members are valued and respected. Align department goals with Foundation mission and community priorities. Reinforce Core Values in all interactions with Team Members, committees, and members. Committee Partnerships Finance Committee IT Steering Committee Resiliency Committee Design Review Committee Member Policies & Relations Committee Requirements Skills & Experience 10+ years of leadership experience in finance, administration, governance, or risk management. Demonstrated success overseeing Finance/Accounting, Compliance, or IT functions in complex organizations. History of embedding long-term strategic direction into day-to-day actions Strong knowledge of HOA governance, statutory compliance, and records management; experience with Florida Statute 720 preferred. Proven ability to lead emergency preparedness and resiliency planning. Strong financial acumen, including budgeting, internal controls, and audit processes. Familiarity with covenants, permitting, or construction review preferred. Strong IT acumen, with experience in governance, cybersecurity, data security, and vendor management. Excellent communication and collaboration skills; effective at engaging committees, staff, and members. Education Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field required. Master's degree preferred. CAM license required (or obtained once employed). Leadership Competencies / Attributes Governance Partner - transparent, detail-oriented, and collaborative with Board and committees. Financial Steward - ensures accuracy, accountability, and fiscal discipline. Risk Manager - leads resiliency and emergency response planning with confidence. Process Improver - closes process gaps with policies, procedures, and technology solutions. Collaborative Leader - builds trust with the Finance Committee, IT Steering Committee, Resiliency Committee, and other governance groups. Culture Carrier - champions a workplace where Team Members feel valued, supported, and energized. Compensation & Benefits Pelican Bay Foundation offers a competitive total compensation and benefits package, including eligibility for annual bonus. Benefits include: Generous Paid Time Off (PTO) & Paid Holidays Medical, Dental, and Vision coverage 401(k) with employer match Company-paid life, disability, and AD&D insurance Free team member meals Employee Assistance Program Our Core Values Every Team Member at Pelican Bay Foundation lives by our Core Values: Welcoming: Create and embrace a sense of community and belonging for all. Collaborative: Leverage collective genius through communication, teamwork, and continuous improvement. Positive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction. Respectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.

The General Superintendent will oversee and coordinate multiple jobsites/projects from start to finish, ensuring that schedules and budgets are followed. Supervisory Responsibilities: Participates in selecting, hiring, and oversees employees for specific electrical projects. Supervises the project to ensure that work meets quality standards and adheres to specifications. Duties/Responsibilities: Provides leadership in initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed description of jobs and materials necessary to complete project. Schedules and coordinates project in logical steps and budgets the time necessary to meet each deadline. Regularly communicates with Project Manager regarding needs, progress and concerns. Ensures adherence to the budget and, when unexpected complications or issues arise, makes quick and necessary adjustments with PM partnership. Plans, coordinates, organizes, oversees, and directs activities regarding the electrical project of assigned structures, facilities, and systems. Ensures safety standards and guidelines are followed on the jobsite and that all safety codes are met on all projects. Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and electrical or design issues. Manages and leads actions that are necessary due to delays, bad weather, or emergencies at work sites. Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Thorough understanding of contracts, plans, specifications, and regulations. Ability to remain flexible and efficient in a fast-paced environment. Ability to make intelligent and quick decisions, work well under pressure, and when faced with unexpected occurrences or delays. Ability to effectively multitask while analyzing and solving problems. Thorough understanding of engineering, architectural, and other construction drawings. Ability to speak Spanish preferred. Education and Experience: A minimum of five years of electrical construction supervisory experience is required. Journeyman or Master Electrician License preferred. Physical Requirements: Must be able to traverse and inspect all areas of jobsite in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching. Must be able to lift up to 50 pounds at a time. May require travel. Exposure to characteristic construction site dangers. Must be on call to address delays, emergencies, bad weather, and other issues at the jobsite.

The General Superintendent will oversee and coordinate multiple jobsites/projects from start to finish, ensuring that schedules and budgets are followed. Supervisory Responsibilities: Participates in selecting, hiring, and oversees employees for specific electrical projects. Supervises the project to ensure that work meets quality standards and adheres to specifications. Duties/Responsibilities: Provides leadership in initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed description of jobs and materials necessary to complete project. Schedules and coordinates project in logical steps and budgets the time necessary to meet each deadline. Regularly communicates with Project Manager regarding needs, progress and concerns. Ensures adherence to the budget and, when unexpected complications or issues arise, makes quick and necessary adjustments with PM partnership. Plans, coordinates, organizes, oversees, and directs activities regarding the electrical project of assigned structures, facilities, and systems. Ensures safety standards and guidelines are followed on the jobsite and that all safety codes are met on all projects. Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and electrical or design issues. Manages and leads actions that are necessary due to delays, bad weather, or emergencies at work sites. Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Thorough understanding of contracts, plans, specifications, and regulations. Ability to remain flexible and efficient in a fast-paced environment. Ability to make intelligent and quick decisions, work well under pressure, and when faced with unexpected occurrences or delays. Ability to effectively multitask while analyzing and solving problems. Thorough understanding of engineering, architectural, and other construction drawings. Ability to speak Spanish preferred. Education and Experience: A minimum of five years of electrical construction supervisory experience is required. Journeyman or Master Electrician License preferred. Physical Requirements: Must be able to traverse and inspect all areas of jobsite in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching. Must be able to lift up to 50 pounds at a time. May require travel. Exposure to characteristic construction site dangers. Must be on call to address delays, emergencies, bad weather, and other issues at the jobsite.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. What You'll Do * Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor * Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors * Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work * Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections * Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation * Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor * Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs * Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations * Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio * Perform non-maintenance tasks related to facilities management as approved by the Director of Operations * Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits * In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing * Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions * Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team * Foster a positive team environment and may provide coaching or mentoring to team members * Ensures confidentiality and accuracy of internal and external data * Performs ad-hoc projects and other duties as assigned * This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need * Possesses specific knowledge of facilities management and general knowledge of building maintenance trades * Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required * 5+ years of experience in facilities management, maintenance management, or building maintenance trades require #IND2 Why Lessen: * Competitive compensation * Health, Dental, Vision, Life, Disability options * 401K retirement savings plan * Paid vacation, federal and floating holidays * Maternity/Paternity Pay * Career advancement opportunities * All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.What You'll Do Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio Perform non-maintenance tasks related to facilities management as approved by the Director of Operations Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team Foster a positive team environment and may provide coaching or mentoring to team members Ensures confidentiality and accuracy of internal and external data Performs ad-hoc projects and other duties as assigned This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need Possesses specific knowledge of facilities management and general knowledge of building maintenance trades Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required 5+ years of experience in facilities management, maintenance management, or building maintenance trades require #IND2 Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.What You'll Do Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio Perform non-maintenance tasks related to facilities management as approved by the Director of Operations Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team Foster a positive team environment and may provide coaching or mentoring to team members Ensures confidentiality and accuracy of internal and external data Performs ad-hoc projects and other duties as assigned This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need Possesses specific knowledge of facilities management and general knowledge of building maintenance trades Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required 5+ years of experience in facilities management, maintenance management, or building maintenance trades require Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

The Assistant General Manager is responsible for assisting in managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the "manager-on-duty" in absence of the General Manager. This role is expected to spend 25% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory. Essential Duties and Responsibilities * Responsible for supporting dispensary staff, inventory, and patient/customer relations. * Interact with customers and patients and provide exceptional customer service. * Respond to all customer and patient inquiries, feedback, and suggestions. * Quickly and respectfully resolve any in-store situations that may arise. * Build out bi-weekly work schedules for current and incoming staff. * Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation. * Coach and develop staff; Answer staff questions, concerns or suggestions. * Delegate tasks to Cannabis Advisors to maintain regular compliance. * Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team. * Conduct interviews at the direction of the General Manager. * Provide regular training to staff members on the POS System and State Inventory System. * Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries. * Maintain company culture and atmosphere within the facility. * Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information. * Other duties as assigned. Minimum Qualifications * High school degree or general education degree (GED) is required. * A minimum of 1 year as an assistant manager, or above, is required. * Ability to work well with others and communicate effectively with staff and retail management. * Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays. * Proven ability to manage teams effectively. * Excellent communication and customer service skills. * At least 21 years of age. Preferred Qualifications Physical and Mental Demands While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

The Assistant General Manager is responsible for assisting in managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the "manager-on-duty" in absence of the General Manager. This role is expected to spend 25% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory. Essential Duties and Responsibilities * Responsible for supporting dispensary staff, inventory, and patient/customer relations. * Interact with customers and patients and provide exceptional customer service. * Respond to all customer and patient inquiries, feedback, and suggestions. * Quickly and respectfully resolve any in-store situations that may arise. * Build out bi-weekly work schedules for current and incoming staff. * Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation. * Coach and develop staff; Answer staff questions, concerns or suggestions. * Delegate tasks to Cannabis Advisors to maintain regular compliance. * Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team. * Conduct interviews at the direction of the General Manager. * Provide regular training to staff members on the POS System and State Inventory System. * Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries. * Maintain company culture and atmosphere within the facility. * Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information. * Other duties as assigned. Minimum Qualifications * High school degree or general education degree (GED) is required. * A minimum of 1 year as an assistant manager, or above, is required. * Ability to work well with others and communicate effectively with staff and retail management. * Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays. * Proven ability to manage teams effectively. * Excellent communication and customer service skills. * At least 21 years of age. Preferred Qualifications Physical and Mental Demands While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA's second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: The AGM will be responsible for managing and leading daily operations of Ava MediterrAegan. In the absence of the General Manager, the AGM will act as interim GM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. This hands-on management position requires no less than 55-60 hours of work per week. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Three to five years of experience in a senior management role are required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified. RESPONSIBILITIES: * Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged * Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service * Proactively visit with and interact with guests and members; build loyalty and face/name recognition * Positively handle guest requests and accept feedback with grace * Provide sound resolution(s) to guest complaints with poise and professionalism * Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) * Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback * Maintain highest level of safety, security, sanitation, and cleanliness of facility * Must understand how to use basic computer applications and POS systems * Staff, train and develop guest-focused employees * Manage team accountability * Maintain good rapport with vendors to ensure quality and consistency * Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills * Sound decision-making capability while protecting the restaurant/Company in instances of urgency * Assist in conducting quarterly restaurant staff evaluations * Follow company guidelines to effectively manage labor * Achieve restaurant financial goals as specified to applicable area of responsibility * Control cash, credit, and other receipts by following company cash handling/reconciliation procedures * Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity * Weekly inventory counts, costs, and maintenance. Requirements/Qualifications: * 8+ years as an Assistant General Manager or General Manager in a fine dining or upscale high volume environment. * Four- year degree in Hospitality, Business or a combination of work experience is desirable. * Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged. * Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service * Proactively visit with and interact with guests and members; build loyalty and face/name recognition * Positively handle guest requests and accept feedback with grace * Provide sound resolution(s) to guest complaints with poise and professionalism * Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) * Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback * Maintain highest level of safety, security, sanitation, and cleanliness of facility * Must understand how to use basic computer applications and POS systems * Staff, train and develop guest-focused employees * Manage team accountability * Maintain good rapport with vendors to ensure quality and consistency * Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills * Sound decision making capability while protecting the restaurant/Company in instances of urgency * Assist in conducting quarterly restaurant staff evaluations Physical Demands And Work Environment: * General office assignments-(typing), which lends itself to repetitive motion. * Sitting in a stationary position for several hours within the day. * Standing and walking for 8+ hours within a shift. * Exposed to loud music.

The Assistant General Manager is responsible for assisting in managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the "manager-on-duty" in absence of the General Manager. This role is expected to spend 25% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory. Essential Duties and Responsibilities * Responsible for supporting dispensary staff, inventory, and patient/customer relations. * Interact with customers and patients and provide exceptional customer service. * Respond to all customer and patient inquiries, feedback, and suggestions. * Quickly and respectfully resolve any in-store situations that may arise. * Build out bi-weekly work schedules for current and incoming staff. * Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation. * Coach and develop staff; Answer staff questions, concerns or suggestions. * Delegate tasks to Cannabis Advisors to maintain regular compliance. * Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team. * Conduct interviews at the direction of the General Manager. * Provide regular training to staff members on the POS System and State Inventory System. * Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries. * Maintain company culture and atmosphere within the facility. * Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information. * Other duties as assigned. Minimum Qualifications * High school degree or general education degree (GED) is required. * A minimum of 1 year as an assistant manager, or above, is required. * Ability to work well with others and communicate effectively with staff and retail management. * Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays. * Proven ability to manage teams effectively. * Excellent communication and customer service skills. * At least 21 years of age. Preferred Qualifications Physical and Mental Demands While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA's second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: The AGM will be responsible for managing and leading daily operations of Claudie. This position will have both a combination of floor and bar management responsibility. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Five years of experience in a senior management role is required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified. This position reports to the GM. RESPONSIBILITIES: * Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged. * Management of bar operations (staff hiring, training and inventory) is required in this role in addition to floor management. * Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. * Proactively visit with and interact with guests and members; build loyalty and face/name recognition. * Positively handle guest requests and accept feedback with grace. * Provide sound resolution(s) to guest complaints with poise and professionalism. * Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) * Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback. * Maintain highest level of safety, security, sanitation, and cleanliness of facility. * Must understand how to use basic computer applications and POS systems. * Staff, train and develop guest-focused employees. * Manage team accountability. * Maintain good rapport with vendors to ensure quality and consistency. * Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. * Sound decision making capability while protecting the restaurant/Company in instances of urgency. * Assist in conducting quarterly restaurant staff evaluations. * Follow company guidelines to effectively manage labor. * Achieve restaurant financial goals as specified to applicable area of responsibility. * Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. * Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity. * Weekly inventory counts, costs, and maintenance. Requirements/Qualifications: * Minimum of 5+ years fine dining/upscale management experience is required. * Bachelor's degree in hospitality or business or a combination of experience is desirable. * Experience managing bar operations (hiring, training and inventory) along with floor operations of an upscale/luxury high volume restaurant is required. * Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged. * Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. * Proactively visit with and interact with guests and members; build loyalty and face/name recognition. * Positively handle guest requests and accept feedback with grace. * Provide sound resolution(s) to guest complaints with poise and professionalism. * Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) * Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback. * Maintain highest level of safety, security, sanitation, and cleanliness of facility. * Must understand how to use basic computer applications and POS systems. * Staff, train and develop guest-focused employees. * Manage team accountability. * Maintain good rapport with vendors to ensure quality and consistency. * Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. * Sound decision making capability while protecting the restaurant/Company in instances of urgency. * Assist in conducting quarterly restaurant staff evaluations. * Ability to work a flexible schedule. AM/PM/Weekends/Late nights.