Support Associate jobs at GOAT

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance Support onboarding activities for new customers Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps Help drive consistency and quality in how incidents and threat intelligence are communicated externally Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly Experience reviewing, drafting, or presenting incident reports and security findings Familiarity with Cortex XDR or Cortex XSOAR Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance Support onboarding activities for new customers Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps Help drive consistency and quality in how incidents and threat intelligence are communicated externally Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly Experience reviewing, drafting, or presenting incident reports and security findings Familiarity with Cortex XDR or Cortex XSOAR Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , we've recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it's trained on. That's why we work with contributors from all over the world , who help improve AI models by providing expert human feedback . This data has led to AI advancements for the world's leading AI labs and large language model builders. We've built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility. What you will be doing We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems. Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for. Use the tool of rubrics to address user needs in a structured way. Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models. Contribute across projects depending on your specific skillset and experience. What we're looking for Education : Bachelor's degree or higher (or currently enrolled). Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves: Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Compensation and benefits Earn up to $15 USD/hr, paid out weekly Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM Free access to Model Playground Interact, experiment and engage with leading large language models free of cost Flexible schedule and time commitment No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community of Coding experts Join a global network of experts contributing to advanced AI tools Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project. Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

IT & Automation Specialist Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We're looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company's operations. Responsibilities include, but are not limited to: Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems. Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices. Maintain and track IT inventory, ensuring all devices and software licenses are properly documented. Assist with onboarding and offboarding users, including account creation, device setup, and permissions management. Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning. Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency. Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus). Troubleshoot and debug automation workflows to ensure reliability and data accuracy. Generate and maintain IT documentation for processes and procedures. Respond promptly to business-critical IT or automation-related issues. Qualifications: 1+ year of IT support or technical experience. Strong interest in automation and systems integration. Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows). Experience with help desk ticketing systems and IT asset management. Ability to multi-task, follow technical documentation, and adapt under pressure. Clear and professional communication skills (verbal and written). High school diploma or equivalent required. Preferred: 2+ years of IT or automation experience. Bachelor's degree in Computer Science, Information Systems, or equivalent certifications. Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP). Knowledge of network devices such as firewalls, routers, and switches. Benefits: Flexible schedule Health insurance Paid vacation and holidays 401K plan Opportunity to grow and advance in both IT and automation domains A collaborative work environment that makes you want to come to work Job Type: Full-time Salary: $60,000.00 - $70,000.00 + Bonus per year (based on experience)

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. All potential candidates should read through the following details of this job with care before making an application. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , we've recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it's trained on. That's why we work with contributors from all over the world , who help improve AI models by providing expert human feedback . This data has led to AI advancements for the world's leading AI labs and large language model builders. We've built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility. What you will be doing We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems. Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for. Use the tool of rubrics to address user needs in a structured way. Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models. Contribute across projects depending on your specific skillset and experience. What we're looking for Education : Bachelor's degree or higher (or currently enrolled). Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves: Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Compensation and benefits Earn up to $15 USD/hr, paid out weekly Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM Free access to Model Playground Interact, experiment and engage with leading large language models free of cost Flexible schedule and time commitment No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community of Coding experts Join a global network of experts contributing to advanced AI tools Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project. Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce. xevrcyc Remote working/work at home options are available for this role.

You are the face and front line of ICT. You will take ownership of customer issues (Level I) reported through the ICT Service Desk and see problems through to resolution. Your goals there are to: You will have to be in the Atlanta office 3 to 4 days a week. Prioritize and respond to urgent issues while tracking and resolving tickets in a timely manner Work daily with tools such as Google Workspace, the Atlassian stack (Jira & Confluence), Slack, Entra/Azure, and MDM solutions like Jamf and Endpoint (Intune) Support in-office users by troubleshooting and resolving Meraki-based network issues Keep the ticket queue up to date Effectively manage one-to-one user interactions To help achieve that, you'll research, diagnose, troubleshoot, collaborate with colleagues and identify solutions for all raised issues. You'll follow standard procedures for proper explanation, escalation and communication of unresolved issues to the appropriate internal teams and issue stakeholders. You'll work closely with HR to support the hugely successful onboarding process as well as off-boarding. You'll manage and track ICT inventory, most importantly making sure we know exactly what is available. You'll be involved in the purchasing lifecycle of equipment to add new stock to the inventory. You're encouraged to bring new and wild ideas to the table when it comes to improving all things ICT. Minimum of 3 years of experience in a similar role • Evidence of tech support level of technical knowledge and troubleshooting ability • A professional recognition in a relevant discipline, and/or industry-recognized certifications (e.g. CompTIA A+), and/or equivalent experience are a plus • You have a basic understanding of TCP/IP networking, proxies, SSL, LDAP • Fluent English language, written and spoken • Excellent Communication skills • Basic knowledge of Apple operating systems including mobile devices • Basic knowledge of MacOS laptop troubleshooting, printers, IP phones and meeting room equipment Most importantly, you'll have fun working at Backbase!

At boomtime, we believe that educating and empowering people and businesses are the keys that unlock potential. We are a data-driven digital marketing agency that leverages technology to unlock your potential, helping to DRIVE more leads, ENGAGE prospects, and BUILD top-of-mind awareness. We start with our world-class Word of Mouth marketing experts and then leverage them with our proprietary marketing-as-a-software platform, fuse, to create efficiency through automation. Job Description Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. If you are looking for a change from a boring call center or just looking for a change, check us out. General Responsibilities Assist customers with incoming requests via phone or email Act as a technical resource for customers using our products and services Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation A passion for solving customers' problems Qualifications Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven At least 2 years working in a marketing-driven position in a client or agency environment Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus) Understanding of and familiarity with digital marketing concepts, tactics, and tools Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics Basic knowledge of email system integration for web services Familiar with Windows OS functionality Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred) Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting Google Certification is desired but not a requirement Additional Information We Offer Great remote working environment! Opportunities for career growth & advancement Comprehensive benefits package Medical insurance Dental insurance Vision insurance 401K Life insurance Paid time off (PTO) boomtime values and celebrates diversity We are proud to be an equal employment opportunity workplace. All applicants will be considered regardless of age, color, disability, national origin, pregnancy, race, religion, sex (including gender identity and sexual orientation), or veteran status. If you would like to be part of a dynamic team of intelligent and motivated people, this could be the place for you. We will challenge your existing skillset and help expand your knowledge base even more in a fast-paced engaging work environment. It's not an easy job, but it is rewarding, and we do try to have a little fun along the way. All your information will be kept confidential according to EEO guidelines.

About the Team The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Roles & Responsibilities * Manage user/creator inquiries through various channels and resolve their issues in an accurate, timely and satisfactory manner. * Study, deep-dive and investigate transactional issues affecting top consumers within the region; work with cross-functional teams to design localised solutions and processes, ensure users' transactional needs are timely addressed and resolved with positive outcomes. * Provide value-added service. Identify and strategise areas of improvement in customer service and platform experience. * Promptly escalate critical/high-risk cases and suspicious data trends, work with internal and cross-functional teams to provide solutions. * Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations. * Look for opportunities to identify ongoing issues and user pain points, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience. * Compile service reports for internal stakeholders and cross-functional teams on a regular basis. * Support ad-hoc projects and initiatives per business needs.Minimum Qualifications * Must be available to work a Wednesday through Sunday 1st shift schedule. * BA/BS degree required. * Minimum of 0-2 years of experience in a risk, compliance, or customer-facing role within the technology, financial services, e-commerce, or digital payments industry. Open to new graduates with equivalent internship experience * Excellent research and writing skills, capable of synthesizing complex, confidential information succinctly for diverse audiences, coupled with the ability to work independently and adapt to varied hours for global collaboration. Preferred Qualifications * Domain expertise in risk assessment and intelligence, with the proven ability to enrich quantitative analysis with qualitative insights to address emerging risks. * Proven stakeholder management experience with the ability to understand risk's role across the program and company, influencing critical business decisions. * Strong problem-solving skills, with a proactive approach to continually evolving risk programs and personal expertise in line with fast-paced company growth * Experience working in live-streaming or user-generated content platforms, or knowledge of digital fraud investigation, is a plus. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits

The Payment Support Associate at Convera is responsible for supporting the Payments NAM team in ensuring the delivery of outstanding customer service & quality in accordance with Service Level Agreements. ESSENTIAL DUTIES & RESPONSIBILITIES: Responsibility: Monitor and manage case flow through ECM to ensure SLAs are consistently met. Handling of incoming telephone calls and emails from both Internal and External Customers in relation to pre-payment queries, in accordance with agreed SLAs and quality standards. Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client. Act as bridge between Sales, Client and Operations Communication: Maintain effective relationships with Operations, Support, Dealing, Relationship Management and Account Management teams to maximize and sustain service quality for all customers. Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to. Offer support and advice to internal and external clients, responding to queries within agreed SLA. Deliver professionally constructed and factual email communications within agreed SLAs. Engage team lead if faced with and challenges or barriers Quality: Being proactive and responsible for client queries. Act as a SME in regard to call/ email/ case work quality Maintain and develop best practice as well as sharing best practice across the teams. Ensure accurate and timely records in ECM for all customer interactions. Adhere to compliance and regulatory requirements Achieve 95% or above on QA for customer contacts Build knowledge of the relevant payment platform to enable comprehensive response to queries Development: Take ownership of and undertake objectives Complete all assigned training within allocated timeframe Implement and carry out GPS goals Take ownership alongside team leader of personal development opportunities Identify any areas of shortfall in knowledge or training which when addressed will improve the ability to provide exceptional customer service Reporting: Use ECM reporting tools to ensure updates on cases outside the team Provide standard or bespoke reporting to Internal Stakeholders, Clients and Agents on both an ad-hoc basis and more regularly where agreed. Manage periodic reporting for Special Handling clients. Escalation: Take personal responsibility for preventing potential financial loss to Convera and ensure the correct escalation process is always followed TL looped in with any client issues or complaints Concerns should be highlighted immediately to minimize any retention risks Fraudulent Payments identified must be escalated to the manager. You are the first point of contact in regard to any escalations from clients or dealers EXPERIENCE REQUIREMENTS: Experience of a busy team in a client-facing function within the financial services sector A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture Ability to lead by example and deliver service excellence to customers Maintain and exceed targets and meet tight deadlines Able to identify own development areas and training needs Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels Ability to influence others to a desired outcome Highly driven, with strong desire to succeed Analytical capacity and innovative problem-solving skills High degree of professionalism, with a confident, assertive style Desire to exceed personal and team targets Team player Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business Effective time management skills Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Market competitive salary. Great career growth and development opportunities in a global organization. A flexible approach to work and a hybrid schedule with 2 days in office Generous insurance (health, disability, life). Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption). Paid volunteering opportunities (5 days per year). Shift Hours: Monday to Friday, 7:00-4:00pm There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential. El Asociado de Soporte de Pagos en Convera es responsable de apoyar al equipo de Pagos NAM para garantizar la entrega de un servicio al cliente excepcional y de calidad, de acuerdo con los Acuerdos de Nivel de Servicio (SLA). FUNCIONES Y RESPONSABILIDADES ESENCIALES: Responsabilidad: Supervisar y gestionar el flujo de casos a través de ECM para garantizar que los SLA se cumplan de manera constante. Manejo de llamadas telefónicas y correos electrónicos entrantes de clientes internos y externos relacionados con consultas previas al pago, de acuerdo con los SLA y estándares de calidad acordados. Asegurar que toda la información relevante se ingrese de manera precisa y completa en SFDC y se actualice cada vez que se realice una acción relacionada con ese cliente. Actuar como enlace entre Ventas, Cliente y Operaciones. Comunicación: Mantener relaciones efectivas con los equipos de Operaciones, Soporte, Negociación, Gestión de Relaciones y Gestión de Cuentas para maximizar y mantener la calidad del servicio para todos los clientes. Mantener el enfoque en los objetivos personales y del equipo; todas las llamadas entrantes deben manejarse dentro de los SLA y cumplir con los plazos acordados para devolver llamadas a los clientes. Ofrecer soporte y asesoramiento a clientes internos y externos, respondiendo a consultas dentro del SLA acordado. Redactar correos electrónicos profesionales y objetivos dentro de los SLA acordados. Involucrar al líder del equipo si se enfrentan desafíos u obstáculos. Calidad: Ser proactivo y responsable en las consultas de los clientes. Actuar como experto en la calidad del trabajo de llamadas, correos electrónicos y casos. Mantener y desarrollar mejores prácticas, así como compartirlas entre los equipos. Garantizar registros precisos y oportunos en ECM para todas las interacciones con clientes. Cumplir con los requisitos normativos y de cumplimiento. Alcanzar un 95% o más en la evaluación de calidad (QA) para contactos con clientes. Construir conocimiento sobre la plataforma de pagos relevante para responder de manera integral a las consultas. Desarrollo: Asumir la responsabilidad y cumplir los objetivos. Completar toda la formación asignada dentro del plazo establecido. Implementar y llevar a cabo los objetivos GPS. Asumir junto con el líder del equipo las oportunidades de desarrollo personal. Identificar áreas de falta de conocimiento o formación que, al abordarse, mejorarán la capacidad de brindar un servicio excepcional al cliente. Informes: Utilizar herramientas de informes de ECM para garantizar actualizaciones sobre casos fuera del equipo. Proporcionar informes estándar o personalizados a partes interesadas internas, clientes y agentes tanto de forma puntual como periódica según lo acordado. Gestionar informes periódicos para clientes con manejo especial. Escalación: Asumir la responsabilidad personal para prevenir pérdidas financieras potenciales para Convera y garantizar que siempre se siga el proceso de escalación correcto. Involucrar al líder del equipo en cualquier problema o queja del cliente. Destacar preocupaciones de inmediato para minimizar riesgos de retención. Pagos fraudulentos identificados deben ser escalados al gerente. Usted es el primer punto de contacto en relación con cualquier escalación de clientes o agentes. REQUISITOS DE EXPERIENCIA: Experiencia en un equipo dinámico en una función orientada al cliente dentro del sector de servicios financieros. Pasión por la excelencia en el servicio al cliente y la gestión del cliente, junto con un historial comprobado de inculcar esta pasión en la cultura del equipo. Capacidad para liderar con el ejemplo y ofrecer excelencia en el servicio a los clientes. Mantener y superar objetivos y cumplir plazos ajustados. Capacidad para identificar áreas de desarrollo y necesidades de formación propias. Excelentes habilidades de comunicación y escucha, con capacidad para establecer redes y construir relaciones internas/externas a todos los niveles. Capacidad para influir en otros hacia un resultado deseado. Altamente motivado, con un fuerte deseo de éxito. Capacidad analítica y habilidades innovadoras para resolver problemas. Alto grado de profesionalismo, con un estilo seguro y asertivo. Deseo de superar objetivos personales y del equipo. Trabajo en equipo. Construir y mantener relaciones de apoyo con contactos clave del negocio, incluyendo la creación de relaciones con partes interesadas clave dentro de la empresa. Habilidades efectivas de gestión del tiempo. Sólidas habilidades informáticas con capacidad para usar MS Outlook, Excel, Word, PowerPoint e Internet. Acerca de Convera Convera es la empresa de pagos B2B transfronterizos más grande del mundo fuera del sector bancario. Anteriormente Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago basadas en tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándoles a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes que van desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, bufetes de abogados y ONG. Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización mientras construimos nuestro equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rápidamente en un entorno innovador. Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y puntos de vista únicos. Queremos trabajar con las mejores personas y garantizar que fomentamos una cultura de inclusión y pertenencia. Ofrecemos una gran cantidad de beneficios competitivos, que incluyen: Salario competitivo en el mercado. Excelentes oportunidades de crecimiento profesional y desarrollo en una organización global. Un enfoque flexible para el trabajo y un horario híbrido con 2 días en la oficina. Seguro generoso (salud, discapacidad, vida). Vacaciones pagadas, tiempo libre y políticas de permisos para eventos de vida (maternidad, paternidad, adopción). Oportunidades de voluntariado pagadas (5 días al año). Horario: lunes a viernes, de 7:00 a 16:00. Hay muchas oportunidades increíbles en Convera para solucionadores de problemas talentosos y creativos que nunca se conforman con lo suficiente y buscan transformar los pagos B2B. Aplica ahora si estás listo para liberar tu potencial.

The IT Systems Support Specialist provides dedicated internal leadership to ensure the smooth operation, organization, and accessibility of Environmental Health & Safety (EH&S) systems and related tools. This role focuses on helping employees and managers effectively use key systems such as Intelex, CMiC, and Procore, while ensuring that issues are resolved quickly and users receive timely guidance and training. Acting as a central point of contact, this position coordinates with system providers, assists with onboarding and training, and supports cross-functional teams including HR, IT, Legal, and Risk. The EH&S Systems Support Specialist plays a key role in maintaining positive user experiences, ensuring data consistency, and supporting compliance and risk management efforts. EH&S Enterprise Database Administration (Intelex, CMiC, Procore) Serve at the primary administrator for EH&S management platforms and related web applications. Maintain user accounts, profiles, and system access to ensure seamless onboarding and role alignment. Assist with maintaining system templates, forms, and workflows for consistency and ease of use. Serve as the primary point of contact between Moss internal users and external system providers. System Support & Training Respond to and resolve user inquiries promptly, providing clear instructions and support Submit, track, and follow up on help tickets and enhancement requests. Support user readiness by testing system updates and communicating changes. Assist with developing and delivering training materials and sessions for end-users. Provide ongoing guidance to users on best practices and system navigation. Reporting & Documentation Support preparation of standard system reports and ensure accessibility for corporate teams. Maintain organized report templates, scorecards, and reference materials for consistent use. Assist teams in locating and understanding system data needed for compliance and operational requirements. Cross-Functional Coordination Partner with HR, IT, Legal, Risk, and other teams to ensure smooth processes and accurate data sharing. Provide hands-on support for operating company users, focusing on system training, setup, and day-to-day troubleshooting. Coordinate with stakeholders to ensure systems meet operational needs and compliance requirements. EH&S Risk & Compliance Support Assist with the documentation of safety and compliance activities. Support implementation of programs, policies, and procedures that promote compliance with federal, state, and local regulations. Help communicate and reinforce health, safety, and environmental standards across the organization. Other Responsibilities Provide general administrative and team support as needed. Participate in the development of resources, training guides, and communication materials. Occasional travel may be required. Qualifications Bachelor's degree in information systems, Data Analyst, Environmental Health & Safety, Business Administration or related field; or equivalent experience. 5+ years administering, configuring, or supporting web-based business applications (experience with Intelex, CMiC, or Procore preferred); 2+ years owning a core system or domain. Strong skills in application configuration (roles, templates, forms, workflows), release/UAT coordination, and data/analytics stewardship. Familiarity with identity/access (SSO, role-based permissions) and basic security/audit practices; able to partner with IT on reviews. Comfortable with no/low-code automation and BI/reporting tools; ability to read API/JSON docs. Data management / analytics experience including experience with Power Bi preferred. Familiarity with EH&S regulatory compliance requirements (OSHA, EPA, state/local) a plus. Strong organizational, problem-solving, and customer service skills. Excellent communication and interpersonal skills with the ability to assist users at all levels. Demonstrated ability to collaborate across departments and with external vendors. Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource. will be used primarily to cover nights and weekends. MINIMUM QUALIFICATIONS Education: High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable. Experience: Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool. Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Must be familiar with all aspects of the Microsoft Windows and Client/Server environments. Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems. Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook. Knowledge of remote control tools. Knowledge of a Service Desk management tool. Physical Requirements: Must be able to perform the essential physical requirements of the job. PAY RANGE $22.83 - $34.25 The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.

About the Project LM is a technology company operating a real-time marketplace where buyers and sellers transact leads, calls, and clicks. Our platform powers acquisition for consumer finance verticals. As we scale, we are investing heavily in reliability, automation, and cloud-native infrastructure. About the Role We are hiring a Junior Service Desk Specialist to support our US-based employees, acting as the main point of contact for internal IT issues during Pacific Time (LA) hours. You will handle access requests, workstation setup, troubleshooting, and service tickets. You'll collaborate closely with the Lead SD Specialist and be part of a growing internal IT team. Responsibilities Handle service requests and incidents in Jira Service Management. Provide support for Windows/mac OS endpoint setup, VPN, MFA, user access. Manage access provisioning: account creation, deactivation, permissions. Assist with US hardware procurement (ordering, coordination, remote setup). Track issues, document resolutions, and contribute to the knowledge base. Work closely with DevOps and Security teams for escalations and tooling support. Ensure high-quality service and responsive communication to internal users. Requirements 2+ years of experience in IT Support / Service Desk roles. Good knowledge of operating systems (Windows/mac OS), basic networking, and endpoint security. Familiarity with tools like Jira SM, CrowdStrike, Azure DevOps, or similar. Ability to work independently and solve issues remotely. English proficiency. Must be available to work in the office full-time. Nice to Have Experience in a Fintech or regulated environment is a plus. Experience with Microsoft ecosystem services Basic knowledge of SQL Exposure to .NET and Node.js environments Basic scripting skills (e.g., Python, PowerShell, bash) What We Offer International experience in a fast-growing company. Education and certification support. Vacation time, holidays, and sick leave, as well as health, dental and optical insurance, and daily in-office lunch allowance. Opportunity to make a lasting impact in U.S. FinTech infrastructure. Russian, minimum B2 level, preferred by not required.

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors. Ready to Make a Difference in the Cannabis Industry? At Dutchie, we're here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to thrive with our platform. About the Role: As a key technical escalation point, you'll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform's future. Your expertise will keep our customers running smoothly every day of the year. Key Responsibilities: Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets. Assist dispensary and consumer customers across email, phone, and live chat. Troubleshoot hardware and software, managing multiple issues simultaneously. Test solutions for emerging issues and contribute to knowledge sharing across teams. Contribute product feedback to the organization for future platform development. Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role. Your Background: 1+ years in a customer support role with a knack for problem-solving. Exceptional written and verbal communication skills. Proficiency in web-based software, CRMs, and Google Suite. Flexibility to work evenings, weekends, and holidays as needed. Bonus Points for: Experience in the legal cannabis market or customer support team. Familiar with the Dutchie platform. Familiarity with Zendesk, Salesforce, Slack, and Zoom. What We Offer: Compensation: $21.64/ hour, with opportunities for advancement. Comprehensive Benefits: Medical, dental, and vision coverage to keep you healthy. Equity Opportunity: Stock options for all employees. Work-From-Home Support: Office stipend to set up your space. Flexible Time Off: Vacation and sick days. If you're passionate about cannabis and ready to make a real impact, we want you on our team! At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for a full-time (min 40hrs/week) English and Georgian Speaking Support Associates to join our Support team in Tbilisi! In this role you will be part of our Shared Service Center team, supporting various Wolt countries globally. What you'll be doing * Supporting our customers, courier partners and venues in several Wolt countries via live chat and phone * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt Our humble expectations * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in shifts in mornings, evenings and weekends - our support is open seven days a week for 24 hours * You are fluent in Georgian language and you have professional working proficiency in English What you'll get by joining us * Medical insurance * 24 days of working days vacation * Wolt credits cashback benefit * Sport discounts * Wolt-wide training programs * Team budgets per year * Fruits and drinks at the office. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for full-time (min 40hrs/week) Support Associates to join our Georgian Support team in Tbilisi. In this role, you will be a part of our in-country support team, supporting the local Georgian operations. What you'll be doing * Supporting our customers, courier partners and venues via live chat and phone * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt Our humble expectations * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in shifts in mornings, evenings, nights and weekends - our support is open seven days a week for 24 hours * You are fluent in Georgian language and you have professional working proficiency in English What you'll get by joining us * Medical insurance * 24 days of working days vacation * Wolt credits cashback benefit * Sport discounts * Wolt-wide training programs * Team budgets per year * Fruits and drinks at the office. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

VAST Data is looking for a Deal Desk Specialist to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. The Deal Desk Specialist will support us in building our Deal Desk function. We are looking for someone to bring best practices to VAST which we can leverage to build out a high functioning, world class Deal Desk. This is an exciting opportunity for professionals who want to make an impact and thrive on driving operational excellence and supporting a fast-paced, high-growth sales organization. We're looking for someone who is analytical, detail-oriented, comfortable working across multiple stakeholders, under pressure and confident supporting complex commercial deals. Requirements Key Responsibilities * Support the establishment of the Deal Desk function at VAST. * Review quotes and commercial proposals to ensure accuracy, policy alignment, and process compliance. * Support sales teams with deal review and guidance, pricing guardrails, and approval requirements. * Maintain and enforce approval workflows, SLAs, and operational standards for deal reviews. * Ensure data accuracy and completeness throughout the opportunity → quote → booking process. * Work closely with Finance, Sales, Legal, Product, and Revenue Operations to streamline the quote-to-close process. * Contribute to improvements in deal desk processes, documentation, and playbooks. * Support quarter-end activities and help drive increased deal velocity and accuracy. * Maintain and update the approval matrix and support automation of approval workflows. * Track and communicate deal risks, red-flag deals, and conditional PO requirements. Skills & Experience * 3+ years of experience in Deal Desk, Revenue Operations, or related roles gained in high growth enterprise software or SAAS companies. * Strong Salesforce experience (opportunity management, quoting, approvals). * Experience working with CPQ quoting systems. * Experience supporting process automation or approval workflow improvements. * Advanced Excel / Google Tools skills and strong analytical thinking. * Ability to work in a fast-moving environment with shifting priorities and prepared to go the extra mile at quarter end to make sure all deadlines are met.

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview As a Member Support Representative III - Support, you will play a crucial role in ensuring the security and accuracy of our member experience process. You'll assist members via emails, chat, phone and video calls guiding them through verification steps and resolving any technical issues. You'll also support account recovery, troubleshoot login issues, and ensure access-related concerns are addressed promptly. Your role will involve verifying credentials, troubleshooting technical problems, and ensuring all security protocols are followed to maintain account integrity. This opportunity is located onsite at ID.me's headquarters in Tampa, Florida. This is a full time opportunity and is not able to be done remotely. Responsibilities: Handle inbound communication through a blended queue of phone, video, email and chat to assist members along their identity verification journey Guide members through the verification process, explaining requirements and troubleshooting any issues Maintain a high level of professionalism and empathy while addressing member inquiries and concerns Document interactions accurately to ensure all information is up-to-date and compliant with privacy regulations Meet and exceed performance metrics, including response times and customer satisfaction scores Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Required Education and Experience: High school diploma or equivalent required Minimum 2 years of experience in customer support role preferably in a contact center environment Minimum 1 year of experience using Mac and/PC platforms for daily operations Skills & Competencies: Ability and willingness to work in-office five days per week Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores). The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range$20.57-$20.57 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.