Support Associate jobs at GOAT - 162 jobs

Skylight is a fast-growing technology company based in Los Angeles and San Francisco, building the operating system for families. Our products bring together calendars, lists, routines, and memories-helping millions of families stay organized and connected around the world. Entirely bootstrapped, Skylight has scaled to hundreds of millions in annual revenue under founders who are former venture capitalists and serial entrepreneurs. And we're just getting started: you will be stepping into a subscription business that is more than doubling year-on-year with strong customer sentiment and retention. In this role, you'll report to our Chief Product Officer and partner closely with our executive, engineering, commercial and customer service teams to make Skylight hardware loved, functional and reliable. Responsibilities You will be our first dedicated Hardware Product Manager and lead the small-and-mighty team that delivers. Lead Skylight's hardware team, including program management Own Skylight's hardware roadmap for Calendar & Frame Deeply understand our customers, their needs and alternatives Propose ideas, get alignment and development clear requirements Build an accessory roadmap to make Skylight products loved in the home You are excited by our mission to build the Family OS You are a strong communicator with an ability to simplify the what, why and how You have a track record of building consumer electronics products end to end You have owned product(s) that reach hundreds of thousands or millions of customers You understand the customer and tend to be right on what is and is not needed You have strong data analytics skills and a data-driven approach You have 10+ years of experience in product management You have 5+ years working on consumer electronics (or similar) products Our competitive compensation package includes: Competitive Salary + Equity Package 401K matching Wellness, learning, and home-office budgets Health, Dental & Vision Medical Plans Tremendous autonomy to set the direction of your work Unlimited PTO Company holidays on the first Friday of every month (Excluding November, December, and January) Equal opportunity employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board! We hire across the U.S., but for legal reasons, we have to list NY and CO separately. For Colorado-based candidates, the base salary range being offered for this role is $250-300k based on experience and for California-based candidates, the base salary range being offered for this role is $250-300k based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Skylight is a fast-growing technology company based in Los Angeles and San Francisco, building the operating system for families. Our products bring together calendars, lists, routines, and memories-helping millions of families stay organized and connected around the world. Entirely bootstrapped, Skylight has scaled to hundreds of millions in annual revenue under founders who are former venture capitalists and serial entrepreneurs. And we're just getting started: you will be stepping into a subscription business that is more than doubling year-on-year with strong customer sentiment and retention. In this role, you'll report to our Chief Product Officer and partner closely with our executive, engineering, commercial and customer service teams to make Skylight hardware loved, functional and reliable. Responsibilities You will be our first dedicated Hardware Product Manager and lead the small-and-mighty team that delivers. Lead Skylight's hardware team, including program management Own Skylight's hardware roadmap for Calendar & Frame Deeply understand our customers, their needs and alternatives Propose ideas, get alignment and development clear requirements Build an accessory roadmap to make Skylight products loved in the home You are excited by our mission to build the Family OS You are a strong communicator with an ability to simplify the what, why and how You have a track record of building consumer electronics products end to end You have owned product(s) that reach hundreds of thousands or millions of customers You understand the customer and tend to be right on what is and is not needed You have strong data analytics skills and a data-driven approach You have 10+ years of experience in product management You have 5+ years working on consumer electronics (or similar) products Our competitive compensation package includes: Competitive Salary + Equity Package 401K matching Wellness, learning, and home-office budgets Health, Dental & Vision Medical Plans Tremendous autonomy to set the direction of your work Unlimited PTO Company holidays on the first Friday of every month (Excluding November, December, and January) Equal opportunity employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board! We hire across the U.S., but for legal reasons, we have to list NY and CO separately. For Colorado-based candidates, the base salary range being offered for this role is $250-300k based on experience and for California-based candidates, the base salary range being offered for this role is $250-300k based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr

A fast-growing global technology company in San Francisco seeks an IT Operations Specialist to manage technology support and ensure a seamless IT experience. Responsibilities include deploying equipment, managing IT requests, and optimizing automation processes. Ideal candidates have experience in IT operations and a proactive approach. Salary range is competitive, with additional equity awards and benefits based on qualifications and market conditions. #J-18808-Ljbffr

At boomtime, we believe that educating and empowering people and businesses are the keys that unlock potential. We are a data-driven digital marketing agency that leverages technology to unlock your potential, helping to DRIVE more leads, ENGAGE prospects, and BUILD top-of-mind awareness. We start with our world-class Word of Mouth marketing experts and then leverage them with our proprietary marketing-as-a-software platform, fuse, to create efficiency through automation. Job Description Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. If you are looking for a change from a boring call center or just looking for a change, check us out. General Responsibilities Assist customers with incoming requests via phone or email Act as a technical resource for customers using our products and services Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation A passion for solving customers' problems Qualifications Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven At least 2 years working in a marketing-driven position in a client or agency environment Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus) Understanding of and familiarity with digital marketing concepts, tactics, and tools Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics Basic knowledge of email system integration for web services Familiar with Windows OS functionality Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred) Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting Google Certification is desired but not a requirement Additional Information We Offer Great remote working environment! Opportunities for career growth & advancement Comprehensive benefits package Medical insurance Dental insurance Vision insurance 401K Life insurance Paid time off (PTO) boomtime values and celebrates diversity We are proud to be an equal employment opportunity workplace. All applicants will be considered regardless of age, color, disability, national origin, pregnancy, race, religion, sex (including gender identity and sexual orientation), or veteran status. If you would like to be part of a dynamic team of intelligent and motivated people, this could be the place for you. We will challenge your existing skillset and help expand your knowledge base even more in a fast-paced engaging work environment. It's not an easy job, but it is rewarding, and we do try to have a little fun along the way. All your information will be kept confidential according to EEO guidelines.

About the Organization: Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team. SHIFTS AVAILABLE: Wednesday - Saturday: 9:30am-8:00pm Sunday - Wednesday: 8:00am-6:30pm Primary Objective: The Service Support Analyst is a technically skilled frontline support role responsible for diagnosing and resolving service issues across our product ecosystem, including gate systems, IP cameras, access control devices, DVR/NVR platforms, and alarm systems. Analysts perform remote troubleshooting on all products and devices, execute access-control updates, retrieve video for incident investigations, and proactively monitor system health to identify break/fix issues before they escalate. Responsibilities: Perform remote troubleshooting on IP-based devices (gates, DVR/NVRs, cameras, access control controllers), including connectivity checks, power/PoE verification, device status validation, and basic configuration review. Respond to requests for access-control changes, including activating/deactivating credentials, updating access schedules, and troubleshooting card/fob failures. Execute proactive system health checks, identifying offline devices, network communication issues, or failed hardware across cameras, gates, alarms, and access control systems. Review ISP or connectivity outages and engage third-party vendors with detailed diagnostic findings. Assess break/fix issues reported by other departments and determine whether resolution can be completed remotely or requires escalation (Field Support, Engineering, IT, etc.). Conduct internal system audits to validate device performance, data accuracy, credential integrity, and compliance with departmental standards. Manage inbound casework through email, phone, and Salesforce, ensuring accurate documentation, clear communication, and timely case updates. Provide clear and professional communication to communities regarding findings, timelines, required actions, and next steps. Perform additional duties as assigned by the supervisor. Qualifications: High School diploma or equivalent required; technical coursework or certifications preferred. 2-3 years of technical support, monitoring, or security-system experience working with CCTV, access control, intrusion alarms, or IP-based devices. Working knowledge of network fundamentals (IP addressing, device reachability, VPN/ISP connectivity, PoE concepts, routers/switches) as applied to security hardware. Experience with CCTV video retrieval, timestamp-based searches, exporting footage, and preparing evidence packages preferred. Hands-on experience with access control platforms including credential activation, schedule configuration, entry point assignments, and troubleshooting failed access events preferred. Strong ability to triage technical issues, distinguish device vs. network vs. configuration problems, and follow structured troubleshooting steps. Proficiency using ticketing systems (Salesforce preferred) for documenting work, updating cases, and managing workflow. Excellent written and verbal communication skills, with the ability to translate technical findings into clear explanations for non-technical customers. Proven ability to work independently in a high-volume environment while maintaining accuracy and attention to detail. Strong interpersonal skills and professionalism, including emotional control during high-pressure situations. Valid Drivers License Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Ability: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. he duties of this job, the employee is regularly required to: Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend. Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time. Occasionally required to climb or balance; stoop; kneel, or crouch Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. Ability to occasionally lift and carry up to 25 lbs Ability to uphold the stress of occasional traveling. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. EEO Statement: Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Envera Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Envera Systems employees to perform their job duties may result in discipline up to and including discharge. Must pass background check and drug screening.

About the Organization: Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team. SHIFTS AVAILABLE: Wednesday - Saturday: 9:30am-8:00pm Sunday - Wednesday: 8:00am-6:30pm Primary Objective: The Service Support Analyst is a technically skilled frontline support role responsible for diagnosing and resolving service issues across our product ecosystem, including gate systems, IP cameras, access control devices, DVR/NVR platforms, and alarm systems. Analysts perform remote troubleshooting on all products and devices, execute access-control updates, retrieve video for incident investigations, and proactively monitor system health to identify break/fix issues before they escalate. Responsibilities: Perform remote troubleshooting on IP-based devices (gates, DVR/NVRs, cameras, access control controllers), including connectivity checks, power/PoE verification, device status validation, and basic configuration review. Respond to requests for access-control changes, including activating/deactivating credentials, updating access schedules, and troubleshooting card/fob failures. Execute proactive system health checks, identifying offline devices, network communication issues, or failed hardware across cameras, gates, alarms, and access control systems. Review ISP or connectivity outages and engage third-party vendors with detailed diagnostic findings. Assess break/fix issues reported by other departments and determine whether resolution can be completed remotely or requires escalation (Field Support, Engineering, IT, etc.). Conduct internal system audits to validate device performance, data accuracy, credential integrity, and compliance with departmental standards. Manage inbound casework through email, phone, and Salesforce, ensuring accurate documentation, clear communication, and timely case updates. Provide clear and professional communication to communities regarding findings, timelines, required actions, and next steps. Perform additional duties as assigned by the supervisor. Qualifications: High School diploma or equivalent required; technical coursework or certifications preferred. 2-3 years of technical support, monitoring, or security-system experience working with CCTV, access control, intrusion alarms, or IP-based devices. Working knowledge of network fundamentals (IP addressing, device reachability, VPN/ISP connectivity, PoE concepts, routers/switches) as applied to security hardware. Experience with CCTV video retrieval, timestamp-based searches, exporting footage, and preparing evidence packages preferred. Hands-on experience with access control platforms including credential activation, schedule configuration, entry point assignments, and troubleshooting failed access events preferred. Strong ability to triage technical issues, distinguish device vs. network vs. configuration problems, and follow structured troubleshooting steps. Proficiency using ticketing systems (Salesforce preferred) for documenting work, updating cases, and managing workflow. Excellent written and verbal communication skills, with the ability to translate technical findings into clear explanations for non-technical customers. Proven ability to work independently in a high-volume environment while maintaining accuracy and attention to detail. Strong interpersonal skills and professionalism, including emotional control during high-pressure situations. Valid Drivers License Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Ability: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. he duties of this job, the employee is regularly required to: Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend. Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time. Occasionally required to climb or balance; stoop; kneel, or crouch Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. Ability to occasionally lift and carry up to 25 lbs Ability to uphold the stress of occasional traveling. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. EEO Statement: Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Envera Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Envera Systems employees to perform their job duties may result in discipline up to and including discharge. Must pass background check and drug screening.

As a Customer Care Specialist with Convera based in our Costa Rica office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role will bridge the gap between what our customers need and what we're delivering - allowing us to constantly evolve and exceed customer expectations. Objective of this role * Drive a seamless customer experience that creates positive sentiment for Convera brand. * Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. * Support the team and business goals by delivering Best in Class service to Convera customers. Responsibilities * Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment. * Quickly identify and solve problems of diverse scope on the spot. * Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. * Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". * Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them. * Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. * Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. * Required to work on projects and assist with business improvements. * Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Required skills and qualifications * A minimum of 1 year of related experience with a Bachelor's degree; or equivalent work experience (Finance, Banking, Accounting...) * Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. * A passion for Best-in-Class Customer Care, a Customer Champion. * Passion for providing an exceptional customer experience. * Strong problem solving and conflict resolution capabilities. * Ability to learn and adapt quickly to new technology and processes. * Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. * The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. * Good knowledge of MS applications * Ability to communicate fluently in English and French, verbally and written Preferred skills and qualifications * Experience in customer-facing role with direct responsibility of managing customers. * Experience with data analytics tools such as Power BI, Tableau. * Excellent attention to detail. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: * Market competitive salary. * Great career growth and development opportunities in a global organization. * A flexible approach to work and a hybrid schedule with 2 days in office. * Generous insurance (health, disability, life). * Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption). * Paid volunteering opportunities (5 days per year). * Shift Hours: Monday to Friday, Morning shift, 8:00-5:00pm. There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential. Como Especialista de Atención al Cliente en Convera, con sede en nuestra oficina de Costa Rica, serás responsable de brindar un servicio de atención de clase mundial a los clientes de Convera, desde el primer contacto hasta la resolución. Cuando los casos no se resuelvan dentro de los plazos esperados y esto genere insatisfacción o queja, deberás gestionarlos adecuadamente. Este rol cerrará la brecha entre lo que nuestros clientes necesitan y lo que estamos entregando, permitiéndonos evolucionar constantemente y superar sus expectativas. Objetivo del puesto * Impulsar una experiencia del cliente fluida que genere una percepción positiva de la marca Convera. * Desarrollar un conocimiento profundo de nuestras ofertas de productos y brindar soporte informativo y recomendaciones personalizadas a los clientes. * Apoyar al equipo y los objetivos del negocio brindando un servicio de clase mundial a los clientes de Convera. Responsabilidades * Brindar un servicio amable y profesional a los clientes a través de canales de entrada, salida y eService en un entorno de alto volumen y ritmo acelerado. * Identificar y resolver rápidamente problemas de diversa índole en el momento. * Capacidad para idear soluciones con información limitada y precedentes, y adaptar enfoques existentes para resolver problemas. * Evaluar procesos, proponer mejoras, medir resultados y reiterar. Capacidad para imaginar e impulsar de manera ambiciosa una "Atención al Cliente de Clase Mundial". * Impulsar la resolución en el primer contacto, identificando barreras para un servicio excelente y trabajando para eliminarlas. * Comprender los requisitos regulatorios y cómo las políticas y procesos de Convera respaldan a nuestros clientes y nuestras obligaciones. * Gestionar solicitudes de entidades legales externas, reguladores globales (por ejemplo: FMA, FCA) y organismos globales de resolución alternativa de disputas, como el UK Financial Ombudsman Service (FOS) o el Australian Financial Complaints Authority (AFCA), en relación con quejas. * Participar en proyectos y apoyar iniciativas de mejora del negocio. * Apoyar al liderazgo brindando información gerencial, reportes regulatorios, análisis y resúmenes estadísticos, demostrando capacidad para usar datos y obtener conclusiones equilibradas y completas. Habilidades y calificaciones requeridas * Mínimo 1 año de experiencia relacionada con un título universitario, o experiencia laboral equivalente (Finanzas, Banca, Contabilidad…). * Fuertes habilidades de comunicación oral y escrita, capaces de explicar información compleja a clientes y partes interesadas internas. * Pasión por brindar atención al cliente de clase mundial, ser un defensor del cliente. * Pasión por ofrecer una experiencia excepcional al cliente. * Fuertes capacidades de resolución de problemas y manejo de conflictos. * Capacidad para aprender y adaptarse rápidamente a nuevas tecnologías y procesos. * Ser proactivo y excelente en la gestión del tiempo, con habilidad para realizar múltiples tareas y priorizar, manteniendo altos niveles de productividad y calidad en una organización enfocada en el crecimiento. * Capacidad para mantener la calma y la resiliencia al resolver problemas, enfrentar desafíos y recuperarse de errores. * Buen conocimiento de aplicaciones de Microsoft. * Capacidad para comunicarse con fluidez en inglés y francés, de forma oral y escrita. Habilidades y calificaciones preferidas * Experiencia en roles de atención al cliente con responsabilidad directa en la gestión de clientes. * Experiencia con herramientas de análisis de datos como Power BI o Tableau. * Excelente atención al detalle. Acerca de Convera Convera es la compañía de pagos transfronterizos B2B más grande del mundo fuera del sector bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago impulsadas por tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándoles a obtener mayor valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños negocios hasta grandes empresas, instituciones educativas, instituciones financieras, firmas legales y ONG. Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, mientras construimos un equipo de personas orientadas al crecimiento y los resultados, listas para avanzar rápidamente en un entorno innovador. Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas con diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia. Ofrecemos una amplia gama de beneficios competitivos, incluyendo: * Salario competitivo en el mercado. * Excelentes oportunidades de crecimiento y desarrollo profesional en una organización global. * Un enfoque flexible de trabajo y un horario híbrido con 2 días en oficina. * Seguro médico, de discapacidad y de vida. * Días feriados, tiempo libre y licencias para eventos de vida (maternidad, paternidad, adopción). * Oportunidades de voluntariado pagado (5 días por año). * Horario laboral: Lunes a viernes, turno matutino, 8:00 a.m. - 5:00 p.m. Hay muchas oportunidades increíbles en Convera para personas talentosas, creativas y resolutivas que nunca se conforman con "lo suficientemente bueno" y buscan transformar los pagos entre empresas. Postúlate ahora si estás listo para liberar tu potencial.

bloomon is turning the flower industry on its head - for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we've delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us. ️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out. * Do you love to be in contact with people, take problems seriously, and strive for solutions? * Do you have a friendly personality and like to make people happy? * Are you proactive and like to work in a dynamic environment? Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction! In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of both the Dutch and UK teams you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English or Dutch, we are working with a great translation tool). You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away. We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person. ️ What you'll be doing: * A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties. * You'll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role. Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and in a pattern across weekends too. You'll love this role if you… * Strong verbal communication and writing skills in Dutch (fluent) as well as English as you will work to support customers in both languages * A background in a customer service-oriented position is a plus. * Comfortable working towards quality and productivity targets * A solution-oriented and friendly attitude as well as a kind nature. * Proactive and definite 'can do' attitude * Available part-time or full-time (24 hours +). These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you. Belonging at Bloom & Wild Group We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our ways of working We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances. (Some of) The good stuff To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Work that works for you * Work Abroad for up to 30 days each year * Share in our success with a choice to take equity options from day 1 * 1 day per year to volunteer on a project that's close to your heart * We'll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement Time off * 24 vacation days and an option to buy an extra 5 each year * Happiness days (1 extra day each quarter for your personal 'me time') * 1 celebration day per year, to celebrate a holiday that's important to you * Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar Health and wellbeing * Mental health support through Open Up, including access to online therapy sessions * Allies and champions groups * Mental Health First Aiders and awareness training for our managers * In person and virtual yoga every week * Our office kitchen is stocked with healthy drinks and snacks to keep you going * Workplace pension contributions Growth & Development * A flexible training framework for every stage of your career development through our Bloom & Learn programme * Internal & external Speaker Sessions on a variety of different inspirational topics. Moments that matter * We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, * A BBQ-worthy rooftop terrace (Amsterdam HQ) * Social & wellbeing monthly calendar * We love to celebrate birthdays, anniversaries and other important milestones! * Summer and End of Year events, team lunches and post-peak celebrations * Irresistible discounts on our products, blooms & subscriptions! Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. We believe in leading change for good, so do let us know if there's anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource. MINIMUM QUALIFICATIONS Education: High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable. Experience: Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool. Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Must be familiar with all aspects of the Microsoft Windows and Client/Server environments. Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems. Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook. Knowledge of remote control tools. Knowledge of a Service Desk management tool. Physical Requirements: Must be able to perform the essential physical requirements of the job. PAY RANGE $22.83 - $34.25 The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.

What We Do We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we've provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.About the Role Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. NOTE - This position requires working during client support hours - which can include early morning and early evening hours (Central time), AND weekend rotations. Your Responsibilities Be one of the point-of-contacts for customer inquiries coming through our online support channels - email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document rainy day scenarios as encountered and share any key learnings with the team. Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed. About You 2+ years experience in client/customer support, ideally in an early-stage start-up environment. Vet technician/animal healthcare industry experience a plus Proactive, organized and accurate in all internal and external company communications. Excellent communication & organizational skills. Familiar with customer support tools/software. Timely and efficient in task accuracy and completions. Flexible & agile, ability to pivot quickly. Driven to improve processes/ communications. Excited to join an ever growing team of professional diverse individuals. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. **This is an hourly position - all rates below are quoted as per hour. Please see below for examples of compensation ranges based on state averages. Exact compensation may vary based on skills, experience, and location. California pay range$24-$28 USDNew York pay range$24-$28 USDWashington pay range$21-$25 USDColorado pay range$20-$24 USDTexas pay range$20-$24 USDNorth Carolina pay range$19-$22 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!

Zeel Support Representative Remote, Inbound and Outbound Phone Support Zeel, a leading provider of trusted health and wellness services, is seeking a smart and innovative associate to join our Support team. Support Representatives are at the heart of the Zeel mission, providing best-in-class service to a wide range of clients, including medical patients, VA Medical Centers, and providers in the Zeel network. In this role, you'll ensure every interaction reflects Zeel's commitment to a superb, 5-star consumer experience. You'll assist clients and patients looking to book wellness and medical services, troubleshoot issues, manage multiple lines of communication, and proactively solve problems. The role requires exceptional multitasking abilities and strong communication skills. This is an ideal position for someone who wants to join a fun, dynamic team dedicated to delivering stress-free, seamless wellness and medical experiences. This role may require weekend and holiday hours. This is a fully remote position; however, you must be physically located within the United States. Responsibilities include: Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network Engage with customers, patients, and providers through phones, text, live chat, and email. Handle escalations with frustrated customers and providers Fulfill and schedule bookings with the requested providers in the Zeel network Escalate top priority, critical issues to the appropriate team Improve our documentation to help our Zeel users help themselves Collaborating with other departments and fellow associates on projects as necessary A successful Customer Support Representative typically has: 3-4 years of experience in a customer service role Exceptional verbal & written communication skills in English Experience using a ticketing system, such as Zendesk or Kustomer Empathy with customers and an ability to quickly size up situations and potential issues The ability to use empathy to de-escalate difficult situations An obsession with customer happiness - we measure CSAT and NPS A roll-up-your sleeves mentality befitting our fast-paced startup environment Perks include: Uncapped PTO Medical, dental & vision benefits 401K (with company match) Fully remote/WFH Complimentary/discounted massages About Zeel At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of 11,000 providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states. If you are looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission. Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Join Wolt as an English & Georgian Speaking Support Associate! Are you a strong communicator? Do you thrive in a dynamic environment? Love helping people and solving problems? If your answer is yes - then this opportunity might be perfect for you! We're looking for full-time (40 hrs/week) Support Associates who can communicate fluently in Georgian and English, both in writing and speaking. You'll join our Support team in Tbilisi (Office location: Anna Politkovskaya St.) and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide. What You'll Be Doing * Assisting customers, courier partners, and venues across multiple countries via live chat and phone * Helping ensure smooth and efficient delivery operations * Growing and improving our support function in collaboration with the team and other Wolt departments What We're Looking For No previous customer service experience? No problem! We'll teach you everything you need to know. If you do have experience, that's a bonus - but not a requirement. We'd love to meet you if you: * Communicate clearly and warmly, with a naturally customer-focused approach * Learn quickly and enjoy multitasking in a fast-paced environment * Availability to work 5 days per week across different shift types (morning, evening, weekend) is required, as we operate 24/7 * Are fluent in written and spoken Georgian and have professional working proficiency in written and spoken English What You'll Get by Joining Us * Medical insurance * 24 paid vacation days * Wolt credits cashback benefit * Sports discounts * Wolt-wide training and development programs * Fruits and drinks at the office * A supportive, fun, and high-growth environment where you can build your career Ready to Apply? If you're excited about taking ownership, learning fast, and being part of a driven, global team - we'd love to hear from you! No CV needed - just submit your online application. We review applications continuously, so don't wait! Please note: We'd love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted.

Join Wolt as a Support Associate in Georgia! Are you a natural communicator? Do you enjoy solving problems and helping people? Ready to jump into a fast-moving role where every day feels different? If your answer is yes - keep reading! We're on the lookout for full-time (40 hrs/week) Support Associates to join our amazing Georgian Support team in Tbilisi. As part of our in-country support crew, you'll play a key role in keeping our local operations running smoothly and ensuring our customers, courier partners, and venues get world-class support. What You'll Be Doing * Helping customers, courier partners, and venues through live chat and phone * Making sure delivery operations run efficiently and seamlessly * Collaborating with the support team and other Wolt teams to improve our support processes What We're Looking For You don't need any previous customer service experience to apply - we'll teach you everything you need! If you have experience, that's great too. What matters most is your attitude and willingness to learn. Our ideal match: * Strong communication skills and a friendly, personal approach * Fast learner who thrives in a dynamic, fast-paced environment * Comfortable multitasking and staying calm under pressure * Ability to work shifts - mornings, evenings, nights, and weekends (we operate 24/7!) * Fluent in Georgian, with professional working proficiency in English What You'll Get by Joining Us * Medical insurance * 24 paid vacation days * Wolt credits cashback benefit * Sports discounts * Access to Wolt-wide training programs * Fruits and drinks at the office * A chance to grow your career in a high-growth, high-energy environment Ready to Apply? If you're excited to join a fast-growing company, take ownership, and work with an ambitious, supportive team - we'd love to hear from you! You don't need to upload a CV - just apply online below. We review applications on a rolling basis, so don't wait! Please note: We'd love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted.

Engineering Support Coordinator - Contract to Hire Foxconn Assembly LLC San Jose, CA About Us Foxconn Industrial Internet (Fii), is a world leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools and industrial robots. FII provides customers with intelligent manufacturing services for new forms of electronic equipment products centered on the Industrial Internet platform. The Engineering Support Coordinator provides comprehensive administrative support to the department and collaborates closely with the testing team. It is an on-site role, and physical presence at the facility is required to perform the job responsibilities effectively. Primary Responsibilities Work with the testing team to coordinate daily production activities and track operational targets. Handle purchase order fulfillment for the testing team, including equipment, stationery, consumables, and other required materials. Manage inventory by conducting regular cycle counts, audits, and stock-level reconciliation to ensure accurate records. Receive and process incoming shipments by inspecting deliveries, verifying quantities, checking for damages, and confirming compliance with company standards. Coordinate with warehouse teams to resolve discrepancies and maintain smooth material flow. Perform additional responsibilities as needed to support business objectives. Required Qualifications: Bachelor's degree in Business, Supply Chain, Operation Management or a related discipline. 1+ years in of relevant work experience. Strong organizational skills and attention to detail. Preferred Qualifications: Familiarity with manufacturing or production workflows. Experience using SAP or similar ERP systems for inventory or material management. Ability to work effectively in a fast-paced and dynamic environment. Job Type: Full-time, Contract to Hire Shift: Day Shift Pay Range: $24 - $26 per hour Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

VAST Data is looking for a Deal Desk Specialist to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. The Deal Desk Specialist will support us in building our Deal Desk function. We are looking for someone to bring best practices to VAST which we can leverage to build out a high functioning, world class Deal Desk. This is an exciting opportunity for professionals who want to make an impact and thrive on driving operational excellence and supporting a fast-paced, high-growth sales organization. We're looking for someone who is analytical, detail-oriented, comfortable working across multiple stakeholders, under pressure and confident supporting complex commercial deals. Requirements Key Responsibilities * Support the establishment of the Deal Desk function at VAST. * Review quotes and commercial proposals to ensure accuracy, policy alignment, and process compliance. * Support sales teams with deal review and guidance, pricing guardrails, and approval requirements. * Maintain and enforce approval workflows, SLAs, and operational standards for deal reviews. * Ensure data accuracy and completeness throughout the opportunity → quote → booking process. * Work closely with Finance, Sales, Legal, Product, and Revenue Operations to streamline the quote-to-close process. * Contribute to improvements in deal desk processes, documentation, and playbooks. * Support quarter-end activities and help drive increased deal velocity and accuracy. * Maintain and update the approval matrix and support automation of approval workflows. * Track and communicate deal risks, red-flag deals, and conditional PO requirements. Skills & Experience * 3+ years of experience in Deal Desk, Revenue Operations, or related roles gained in high growth enterprise software or SAAS companies. * Strong Salesforce experience (opportunity management, quoting, approvals). * Experience working with CPQ quoting systems. * Experience supporting process automation or approval workflow improvements. * Advanced Excel / Google Tools skills and strong analytical thinking. * Ability to work in a fast-moving environment with shifting priorities and prepared to go the extra mile at quarter end to make sure all deadlines are met.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. Kiddom is seeking a Deal Desk Specialist to serve as the connective tissue between Sales, Finance, Supply Chain, Legal, and Customer Success. This role will support the sales cycle by managing the end-to-end order process, reviewing and structuring deals, and ensuring timely, accurate, and compliant quoting and contract workflows. You'll be instrumental in enabling scalable growth, improving operational efficiency, enabling accurate business metrics, and ensuring a frictionless experience for our internal teams. You Will... * Deal Structuring & Quoting * Assist Account Executives in generating pricing quotes using CPQ tools (e.g., Salesforce.com (SFDC), or other future quoting systems). * Review and validate quotes for accuracy, approvals, and policy compliance. * Recommend deal structures that align with revenue recognition, legal, supply chain, rostering, and operational guidelines. Order ProcessingOwn end-to-end order processing, from quote creation to quote acceptance through booking and hand-off to supply chain and rostering.Partner with Finance and Legal to ensure contracts and POs meet internal requirements.Maintain accurate records of bookings, contract details, and special terms to enable accurate business metrics. Sales Enablement & SupportServe as the go-to resource for the sales team for quoting, order status, and pricing policy questions.Deliver training and support on sales tools and processes.Help implement improvements to quoting and deal workflows. Policy Compliance & OptimizationEnsure all deals follow internal pricing, discounting, and approval guidelines.Identify inefficiencies and help develop scalable improvements to the quote-to-cash process. What We're Looking For... * 2-4 years of experience in Deal Desk, Sales Operations, or Revenue Operations * Experience with Salesforce CRM required * Excellent attention to detail and process orientation * Familiarity with CPQ systems * Strong interpersonal and communication skills - able to work across Sales, Finance, Legal, Supply Chain, and Customer Success * Comfortable in a fast-paced, evolving startup environment * Experience in SaaS or education technology a plus * Familiarity with revenue recognition concepts and SaaS billing models * Knowledge of pricing strategy or margin analysis helpful $80,000 - $130,000 a year Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary * Meaningful equity * Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership (in participating locations) * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year. * 10 paid sick days per year (pro rated depending on start date) * Paid holidays * Paid bereavement leave * Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State. * Commuter and FSA plans Equal Employment Opportunity Policy Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service. This opportunity is located onsite in Tampa, FL. This is a full time opportunity and is not able to be done remotely. Responsibilities: Conduct inbound video verification calls with members, ensuring a friendly and professional experience Verify member identities across multiple communities by requesting and validating required documentation Address member inquiries and concerns related to the verification process Assist with account recovery to track, manage and resolve members' issues, ensuring a secure and efficient resolution Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Required Education and Experience: High school diploma or equivalent required Minimum 6 months of experience in customer support role preferably in a contact center environment Minimum 6 months of experience using Mac and/PC platforms for daily operations Skills & Competencies: Ability and willingness to work in-office five days per week Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement Physical Requirements: Prolonged periods sitting at a desk and working on a computer What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores). ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service. This opportunity is located onsite in Tampa, FL. This is a full time opportunity and is not able to be done remotely. Responsibilities: Conduct inbound video verification calls with members, ensuring a friendly and professional experience Verify member identities across multiple communities by requesting and validating required documentation Address member inquiries and concerns related to the verification process Assist with account recovery to track, manage and resolve members' issues, ensuring a secure and efficient resolution Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals Adhere to the companies Quality Assurance program and the associated policies Collaborate with team leads and management to enhance the verification process Stay updated on company policies, procedures, and industry regulations Required Education and Experience: High school diploma or equivalent required Minimum 6 months of experience in customer support role preferably in a contact center environment Minimum 6 months of experience using Mac and/PC platforms for daily operations Skills & Competencies: Ability and willingness to work in-office five days per week Excellent written and verbal communication skills Excellent interpersonal skills and capable of de-escalating conflict Consistently demonstrates punctuality and reliability in attendance Proficiency in using video conferencing software like Zoom Proficiency in using Google Suite Proficiency in using ticketing software like Zendesk Ability to handle sensitive information with confidentiality Ability to thrive in a fast-paced environment when there are changing priorities Ability to be a team player with a strong, self-managing work ethic Ability to be a self-starter with a passion for learning and continuous improvement Physical Requirements: Prolonged periods sitting at a desk and working on a computer What We Offer: Full-Time Hours: 40 hours per week schedule, with overtime opportunities! Our Contact Center is a 24/7 operation, we have multiple shifts to choose from Competitive salary and benefits package Shift differential for nights and overnights Medical, Dental, and Vision Insurance Eligible for 15 days of accrued Paid Time Off annually Paid training and ongoing professional development ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores). ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.