Customer Service Manager jobs at Gold's Gym - 3559 jobs
General Manager Full Time
Gold's Gym International, Inc. 4.3
Customer service manager job at Gold's Gym
Benefits: * Employee discounts * Health insurance * Paid time off * Training & development Company: Gold's Gym PNW Position Type: Full-Time About: Gold's Gym PNW is seeking a dynamic Manager to lead our team. As a Club Manager, you have the responsibility for nurturing a club culture that champions your members and team members to be Motivating, Authentic and Passionate.
You cultivate your club's culture through assembling a team of people who are committed to improving lives through fitness and strengthening the communities we serve!
By delivering a consistent member-centric focus, and connecting with and empowering your team, you create a rewarding experience that generates financial results throughout all departments within your club.
Why You'll Love This Role:
* Ambitious Goals: Set and achieve challenging targets for yourself and your team, with clear metrics and action plans driving business growth.
* Team Success: Foster a high-performing team and create an environment conducive to individual and collective success.
* Inclusive Culture: Shape a culture reflective of the company's values and strategic direction.
* Revenue Attainment: Motivate and empower your team to meet and exceed revenue targets across various business segments.
* Talent Development: Mentor and develop future leaders within your team, investing in their professional growth and advancement.
* Hands-On Leadership: Collaborate closely with your team to ensure consistent delivery of exceptional service and member experiences.
Major Responsibilities
* Team Development: Cultivate a cohesive and high-performing team, strategizing to exceed business objectives and create an environment conducive to success. Provide and maintain the highest level of customerservice through personal actions and development of staff.
* Exemplary Leadership: Lead by example, motivating and guiding team members to deliver an outstanding membership experience consistently. Consistently delivers a clean, friendly member and team member experience.
* Cultural Alignment: Establish an inclusive culture aligned with the company's brand, values, and strategic vision.
* Revenue Optimization: Drive revenue generation across memberships, fitness programs, and labor initiatives, inspiring your team to achieve and surpass targets. Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production.
* Talent Management: Recruit and develop top talent, fostering their growth into exceptional leaders within the organization.
* Collaborative Problem-Solving: Work collaboratively with your team to identify and overcome obstacles, ensuring exceptional service delivery and guest satisfaction. Provide effective decision-making regarding customerservice issues.
* Operational Excellence: Manage all facets of the business to include sales, fitness, and gym operations. Coordinate and optimize daily, weekly, and monthly club functions to enhance profitability, prioritize member satisfaction, and ensure compliance.
* Continuous Improvement: Implement strategies for continuous improvement in sales, service, and fitness categories, leveraging your business acumen and leadership skills.
* Goal Setting: Guide and support team members in setting and achieving ambitious goals, driving both gym and career progression.
* Effective Communication: Facilitate transparent communication channels to keep all team members informed, engaged, and equipped with the necessary training and resources.
Qualifications
* Bold Leadership: Demonstrate proficiency in fostering a high-performance culture through effective people development, innovation, and collaborative leadership.
* Management Experience: Possess 2-4 years of progressive management experience, overseeing 12-20 employees within a team-oriented environment. Proven track record of employee development and advancement.
* Industry Expertise: Acquire 3-5 years of diverse retail, hospitality, or operations industry experience, emphasizing operational efficiency and exceptional service delivery. Prioritize high team member and customer retention strategies.
* Mentorship: Dedication to training, developing, and mentoring team members through active observation, coaching, accountability, and leading by example.
* Master Communicator: Phenomenal communication skills, oral and written, with heavy emphasis on listening!
* Education: High School diploma or equivalent required and gets you in the door, but we'd love to see a Bachelor's degree.
* Certification: Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required. May be obtained upon hiring.
Physical Requirements/Environment
* Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud.
* Must be able to move frequently through all areas of the club. Your day includes continuous engagement and interaction with team members and club members.
* Daily duties include lifting weights, squatting, bending, reaching, spotting, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time.
* Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
* Must be able to access and operate Company computer system including preparing documents, entering data and email.
Availability: Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
Please note that this job posting describes the general nature and level of work involved and may not include all responsibilities. Refer to the detailed Job Description for more information.
Note: Onsite work only. Relocation assistance is not provided.
Join us at Gold's Gym PNW and take the first step towards an exciting career in fitness management.
$45k-52k yearly est. 60d+ ago
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RRT, WEO, Days
Piedmont Healthcare 4.1
Stockbridge, GA jobs
Responsibilities:
SIGN-ON BONUS UP TO $10,000 AVAILABLE
RESPONSIBLE FOR: Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipment and patient education.
Qualifications:
MINIMUM EDUCATION REQUIRED:
Associate's Degree in Respiratory Therapy Sciences
MINIMUM EXPERIENCE REQUIRED:
Previous Working Experience in Respiratory care, or successful completion of department specific orientation including skills validation of competencies for the duties and responsibilities of this level.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Registered by the National Board for Respiratory Care and Licensed by the State of Georgia under the Composite State Board of Medical Examiners.
ADDITIONAL QUALIFICATIONS:
Current certifications in BCLS, ACLS. Must be actively practicing and maintaining all required competencies.
Business Unit : Company Name: Piedmont Henry Hospital
$35k-46k yearly est. Auto-Apply 5d ago
Senior Manager Nursing
Providence Health and Services 4.2
Bothell, WA jobs
Under the direction of the Senior Director of Nursing, the Senior Manager is responsible for administrative and operational functions within multiple acute care departments and inpatient programs within Providence Regional Medical Center Everett (PRMCE).
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence Regional Medical Center Everett received the Health Grades Distinguished Hospital Award for Clinical Excellence four years in a row.
Required Qualifications:
Associate's Degree in Nursing And
Master's Degree in Nursing or other alternatives (Health Administration, Public Health, or Business Administration).
Upon hire: Washington Registered Nurse License
5 years of Professional clinical healthcare experience in medical surgical telemetry preferred, with demonstration of competent clinical judgment and clinical leadership ability.
3 years of Direct management experience evaluating performance of staff, recommending hiring of staff, provide input on performance improvement plans and terminations.
Experience in medical surgical telemetry nursing
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.
Requsition ID: 404084
Company: Providence Jobs
Job Category: Nursing-Patient Facing
Job Function: Nursing
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 3002 NURSING ADMIN WA PRMCE
Address: WA Everett 1321 Colby Ave
Work Location: Everett Medical Ctr Colby-Everett
Workplace Type: On-site
Pay Range: $78.12 - $123.32
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
PandoLogic. Category:Healthcare, Keywords:Nurse Manager, Location:Bothell, WA-98021
$78.1-123.3 hourly 2d ago
Senior Manager Nursing
Providence Health and Services 4.2
Edmonds, WA jobs
Under the direction of the Senior Director of Nursing, the Senior Manager is responsible for administrative and operational functions within multiple acute care departments and inpatient programs within Providence Regional Medical Center Everett (PRMCE).
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence Regional Medical Center Everett received the Health Grades Distinguished Hospital Award for Clinical Excellence four years in a row.
Required Qualifications:
Associate's Degree in Nursing And
Master's Degree in Nursing or other alternatives (Health Administration, Public Health, or Business Administration).
Upon hire: Washington Registered Nurse License
5 years of Professional clinical healthcare experience in medical surgical telemetry preferred, with demonstration of competent clinical judgment and clinical leadership ability.
3 years of Direct management experience evaluating performance of staff, recommending hiring of staff, provide input on performance improvement plans and terminations.
Experience in medical surgical telemetry nursing
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.
Requsition ID: 404084
Company: Providence Jobs
Job Category: Nursing-Patient Facing
Job Function: Nursing
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 3002 NURSING ADMIN WA PRMCE
Address: WA Everett 1321 Colby Ave
Work Location: Everett Medical Ctr Colby-Everett
Workplace Type: On-site
Pay Range: $78.12 - $123.32
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
PandoLogic. Category:Healthcare, Keywords:Nurse Manager, Location:Edmonds, WA-98026
$78.1-123.3 hourly 2d ago
RRT, Days
Piedmont Healthcare 4.1
Augusta, GA jobs
Sign-on Bonus Available
Responsibilities: Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipment and patient education. Qualifications: Education
Associates Degree in Respiratory Therapy Sciences Required
Work Experience
No experience required Required
1 year of experience in performing professional respiratory duties Preferred
Licenses and Certifications
Credentialed by the National Board for Respiratory Care as a Registered Respiratory Therapist (RRT) and Licensed by the State of Georgia under the Composite State Board of Medical Examiners Required
Additional Licenses and Certifications
Current certifications in BCLS, ACLS Required
Business Unit : Company Name: Piedmont Augusta Hospital
$34k-45k yearly est. Auto-Apply 5d ago
RRT Ft Days
Texas Orthopedic Hospital 4.4
Houston, TX jobs
Introduction
Do you have the career opportunities as a(an) Registered Respiratory Therapist you want with your current employer? We have an exciting opportunity for you to join Texas Orthopedic Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
Texas Orthopedic Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Registered Respiratory Therapist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
Under the general supervision of the Respiratory Therapy Supervisor, the Respiratory Therapist provides cardiopulmonary services to patients in accordance with accepted respiratory therapy practices and established Departmental and Hospital standards of care. Collaborates with the Director of Laboratory for technical supervision of the I-Stat machine.
What you will do in this role:
Participates in quality control and performance improvement activities within the Department.
Maintains high degree of competency in the operation of all equipment in the Department to include trouble-shooting and minor repair.
Assists with the provision of all respiratory services in the department.
Facilitates communication between the Respiratory Therapy and members of the Medical Staff and other Hospital Departments to enhance patient care services.
Performs other related duties as assigned by the appropriate leadership.
Utilizes specialized knowledge of cardiopulmonary principles in the provision of critical care services.
Utilizes specialized knowledge of cardiopulmonary procedures in performing diagnostic studies.
Utilizes specialized knowledge of respiratory procedures in performing general therapy.
Utilizes specialized knowledge of respiratory principles in performing general duties.
Bases decision-making on sound principles related to quality of care in the Department.
Demonstrates knowledge and skills necessary to provide cardiopulmonary services to patients served in relation to growth and development over the life span to identify their requirements relative to population-specific needs.
Utilizes appropriate principles in the provision of direct patient care services.
Communicates effectively with patients, physicians, personnel, and other personnel in the hospital to fulfill position responsibilities.
Prioritizes activities of self and others based on demands for service with ability to perform staffing and coordination of duties when assigned as Shift Supervisor.
Maintains awareness of current developments and trends in the provision of patient care services in the Respiratory Therapy.
Maintains awareness of current hospital and departmental operational policies and procedures which impact on position responsibilities.
Facilitates the development of personnel in the Respiratory Therapy and other hospital departments through the provision of inservice programs related to respiratory therapy.
Alert to the detection of errors in own work with appropriate corrective actions initiated.
Actively seeks ways to control costs without compromising patient safety, quality of care or the services delivered.
Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues.
What qualifications you will need:
Previous experience in provision of hospital respiratory care services preferred.
Certificate must be obtained within 30 days of employment start date
Licensed Certified Respiratory Therapist (LCRT), or Licensed Respiratory Therapist, or RRT/Respiratory Care Practitioner (RRT / RCP), or State Registered Respiratory Therapist, or Certified Respiratory Therapy Technician (CRTT) must be obtained within 30 days of employment start date
PALS Pediatric Adv Life Supt, or PALS Instructor must be obtained within 30 days of employment start date
Basic Cardiac Life Support, or BCLS Instructor must be obtained within 30 days of employment start date
Advanced Cardiac Life Spt, or ACLS Instructor must be obtained within 30 days of employment start date
No Travel Required
Opened in 1995, Texas Orthopedic Hospital was developed to provide high-quality, cost-effective, specialized orthopedic care in a streamlined environment focused on wellness, mobility and quick recovery. As one of the only specialty hospitals in the country focusing solely on orthopedics, Texas Orthopedic Hospital is pleased to offer all services conveniently located within one building. Texas Orthopedic Hospital is partially physician-owned and partners with Fondren Orthopedic Group, L.L.P.,
the largest and most comprehensive association of private orthopedic surgeons in the Houston area and one of the largest in the nation
. Our physicians are internationally renowned and as a result, patients at Texas Orthopedic Hospital receive
precise diagnoses and the very latest in treatment options
. Texas Orthopedic Hospital is affiliated with HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Registered Respiratory Therapist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$40k-61k yearly est. 4d ago
RRT - Nights
Tristar Skyline Medical Center 3.6
Murfreesboro, TN jobs
$15,000 Sign-On Bonus for external candidates!
Do you have the career opportunities as a(an) Respiratory Therapist you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
TriStar Skyline Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) RRT where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Respiratory Therapist coordinates and delivers high-quality, patient-centered respiratory care in accordance with the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. As a vital part of the patient care team, the Respiratory Therapist performs a variety of diagnostic tests and therapeutic procedures and monitors patients receiving invasive and noninvasive mechanical ventilation.
What you will do in this role:
You will perform and document patient assessment, including breath sounds, airway patency, and cuff pressure. You will conduct diagnostic procedures to evaluate the need for, and response to, respiratory therapy.
You will administer respiratory care therapies, including oxygen delivery, aerosol medication delivery, and chest physiotherapy.
You will assist with placement of artificial airways. You will initiate, monitor, and maintain mechanical ventilation.
You will monitor patient for therapeutic response. You will notify provider and intervene as appropriate in the event of an unintended response.
You will assist with transportation of ventilator-dependent patients.
You will respond to emergent patient situations and ensure airway integrity and adequate ventilation during resuscitation as required.
What qualifications you will need:
Advanced Cardiac Life Spt must be obtained within 30 days of employment start date
TN Licensure: (CRT-State) Certified Respiratory Therapist, or (RRT/RCP-State) Respiratory Therapist/Practitioner
Basic Cardiac Life Support, or CPR must be obtained within 30 days of employment start date
TriStar Skyline Medical Center is a 250+ bed facility. We are Tennessee's first comprehensive stroke center and a national leader in neuroscience. In addition, we are equipped with 3 helipads, new ICU and Medical/Surgical floors, and burn care services. We offer a CARF accredited Inpatient Rehabilitation program and are an ACS verified Level II Trauma Center. As an Accredited Chest Pain Center with PCI, TriStar Skyline is a leading provider of emergency heart care.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our RRT opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$53k-67k yearly est. 5d ago
RRT - Nights
Tristar Skyline Medical Center 3.6
Nashville, TN jobs
$15,000 Sign-On Bonus for external candidates!
Do you have the career opportunities as a(an) Respiratory Therapist you want with your current employer? We have an exciting opportunity for you to join TriStar Skyline Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
TriStar Skyline Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) RRT where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Respiratory Therapist coordinates and delivers high-quality, patient-centered respiratory care in accordance with the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. As a vital part of the patient care team, the Respiratory Therapist performs a variety of diagnostic tests and therapeutic procedures and monitors patients receiving invasive and noninvasive mechanical ventilation.
What you will do in this role:
You will perform and document patient assessment, including breath sounds, airway patency, and cuff pressure. You will conduct diagnostic procedures to evaluate the need for, and response to, respiratory therapy.
You will administer respiratory care therapies, including oxygen delivery, aerosol medication delivery, and chest physiotherapy.
You will assist with placement of artificial airways. You will initiate, monitor, and maintain mechanical ventilation.
You will monitor patient for therapeutic response. You will notify provider and intervene as appropriate in the event of an unintended response.
You will assist with transportation of ventilator-dependent patients.
You will respond to emergent patient situations and ensure airway integrity and adequate ventilation during resuscitation as required.
What qualifications you will need:
Advanced Cardiac Life Spt must be obtained within 30 days of employment start date
TN Licensure: (CRT-State) Certified Respiratory Therapist, or (RRT/RCP-State) Respiratory Therapist/Practitioner
Basic Cardiac Life Support, or CPR must be obtained within 30 days of employment start date
TriStar Skyline Medical Center is a 250+ bed facility. We are Tennessee's first comprehensive stroke center and a national leader in neuroscience. In addition, we are equipped with 3 helipads, new ICU and Medical/Surgical floors, and burn care services. We offer a CARF accredited Inpatient Rehabilitation program and are an ACS verified Level II Trauma Center. As an Accredited Chest Pain Center with PCI, TriStar Skyline is a leading provider of emergency heart care.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our RRT opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$53k-67k yearly est. 5d ago
Studio Manager
Orangetheory Fitness 4.4
Durham, NC jobs
Studio Manager at Orangetheory Fitness Do you have a passion for fitness, leadership, and making a difference in people's lives? Are you a go-getter who can handle the big picture while nailing the details? If you're shouting, “YES!” then you might be just who we're looking for to lead our Orangetheory Fitness studio.
Why Orangetheory?
Orangetheory is a fitness community unlike any other. Here, we blend science-backed workouts with a close-knit, personal atmosphere where everyone-from members to staff-feels like family. If you're looking to take on a role that's challenging, motivating, and rewarding, read on!
The Role: We're looking for a motivated Studio Manager with a passion for sales and community. In this role, you'll drive membership growth, lead a high-energy sales team to exceed goals, and deliver an exceptional experience that keeps members coming back. With a focus on relationship-building and seamless operations, you'll make each member feel valued while pushing for peak studio performance. If you're ready to lead with energy and results, we want to hear from you!
What You'll Do:
Lead a high-energy team of Assistant Managers, Coaches, and Sales Associates.
Drive membership and sales goals while ensuring exceptional customerservice.
Celebrate member milestones and create an unforgettable studio experience.
Provide Exceptional customerservice, resolve issues effectively, and plan engaging events to enhance community involvement
Hire, train, and onboard new staff.
Track and surpass key performance indicators like membership renewals, retail sales, and traffic.
Take on all “other duties as assigned”-because you're all-in!
Qualifications:
Bachelor's degree preferred
1-2 years in fitness or retail management, with sales experience
Great communication and interpersonal skills
Ability to multitask in a fast-paced environment
Availability for “retail” hours, including weekends
Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills
Perks & Benefits
FREE Orangetheory workouts
Paid time off, flexible schedules, and fitness-casual dress code
Health, Dental, Vision, 401k, and Paid Parental Leave
Performance-based bonus program
A fun, collaborative work environment with ongoing training and growth opportunities
If you're ready to join a passionate team that's changing lives, we'd love to hear from you!
Disclaimers:
This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners.
OT Growth Partners participates in the federal government's E-Verify Program.
E-Verify Participation
Right to Work
OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
EEO is the Law supplement
OT Growth Partners is an Employment-at-Will Employer OTGPC
Jobs That Make a Real Difference About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
$26k-33k yearly est. 2d ago
Ada Manager-Surgical Services (Exempt)
Mercy Health 4.4
Ada, OK jobs
Find your calling at Mercy!Overview The Surgical ServicesManager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details:
Qualifications
Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.
Licensure: Current RN license with the State Board of Nursing.
Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.
Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.
Other: Demonstrates skills in human relations and communication; written, verbal, and electronic. Demonstrates clinical competence in patient care delivery. Possesses the ability to assess data and assist personnel in providing appropriate level of care. Performs responsibilities in the spirit of the Mercy Mission and Charism. Makes decisions and determines actions using the Mercy Values as a guide. May be required to work differing schedules, shifts, days of the week, or work frequency according to patient care needs. Interacting with other Departments in a positive customerservice manner, assuring that the Perioperative customers experience will be one of courtesy, compassion, clinical excellence and outstanding service in a safe efficient manner.
Preferred Education: Master's degree in Nursing, Health Administration or related field.
Preferred Licensure:
Preferred Experience: 3 years in perioperative services and previous management experience
Preferred Certifications:
Preferred Other:
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
$35k-54k yearly est. 1d ago
Customer Success Manager
Asystem 3.6
San Francisco, CA jobs
Job Description: Customer Success Manager
Type: Full-time || Equity & Competitive Compensation
Stage: High growth, post-Series A
About Us
Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world's first dynamic marketing consent technology for Shopify Plus brands.
We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations.
We are backed by leading investors who share our vision of placing Dataships' marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to.
We're entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category.
The Role
We're adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships.
You'll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You'll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business.
You'll report directly to the Head of Customer Success and play a key role in scaling Dataships' next phase of growth.
What You'll Do
Own customer retention and growth: Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI.
Drive expansion: Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets.
Manage renewals end-to-end: Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue.
Partner cross-functionally:
Collaborate with Sales for seamless handovers post-sales.
Partner with Marketing on case studies and customer advocacy initiatives.
Provide actionable insights to Product to inform roadmap priorities.
Monitor and maintain account health: Proactively mitigate churn risk and ensure exceptional customer satisfaction.
Deliver value storytelling: Use data to demonstrate commercial impact and reinforce the business value of Dataships.
What We Need
3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company.
Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems.
Strong relationship builder with excellent communication and stakeholder management skills.
Data-driven, organized, and proactive in identifying risk and growth opportunities.
Collaborative and influential across Sales, Marketing, and Product teams.
Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem.
Previous experience at a high-growth startup (Series A/B stage)
Background in marketing operations or growth marketing before moving to sales
Why It's Worth It
1% customer churn: You'll work with a product customers love and results you can be proud of.
Proven impact: Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed.
Early impact: You'll join at a pivotal stage and help shape the Customer Success motion from the ground up.
Collaborative culture: Work with a team that values autonomy, data-driven decisions, and high performance.
Competitive package: Equity and compensation designed to reward strong performance and long-term contribution.
Ready to help leading ecommerce brands grow compliantly - and profitably?
Apply or reach out to **************** to learn more.
Related Questions
Dataships
Transform marketing consent from a compliance burden into growth infrastructure for commerce.
Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox-it's foundational infrastructure.
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$106k-163k yearly est. 2d ago
Growth-Centric Customer Success Manager for Shopify Brands
Asystem 3.6
San Francisco, CA jobs
A transformative SaaS startup is seeking a Customer Success Manager. This role involves managing relationships with strategic eCommerce brands, ensuring customer retention, driving upsell opportunities, and collaborating across departments to facilitate growth. The ideal candidate has 3-7 years of experience in Customer Success or Account Management, with a strong background in eCommerce or MarTech. This early-stage position offers the chance to shape the Customer Success motion as the company scales.
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$106k-163k yearly est. 2d ago
Scaled Customer Success Manager San Francisco
Persona 4.3
San Francisco, CA jobs
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder - but more important - than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most powerful AI platforms from large‑scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We're growing rapidly and looking for exceptional people to join us.
About the Role
As Persona expands our product‑led growth (PLG) and self‑serve motion, we're investing in a new Go‑to‑Market function to scale and support thousands of growing customers - from scrappy startups to high‑potential SMBs with five‑figure contracts.
We're looking for a Scaled Customer Success Manager to launch and own this effort. This founding role blends customer success, commercial ownership, and scaled systems building - with an emphasis on driving retention, closing short‑cycle deals, and unblocking customers by simplifying complex products. This role is critical to scaling revenue and delivering value across our fast‑growing PLG segment.
You'll work closely with Customer Support Engineering, Community, and Product Growth to engage and grow our customer base across all tiers of our self‑serve and growth portfolio. This is a cross‑functional, high‑leverage role for someone who's equally comfortable building programs, closing renewals and expansions, and guiding customers toward success.
This is an ideal role for someone who has experience across customer success and sales motions, thrives when speaking with clients, is energized by scaling through systems and playbooks, and wants to define a function from the ground up.
What you'll do at Persona
Product Adoption & Retention Programs at Scale
Own a rotating set of up to 50 high‑priority “focus” accounts within our broader growth and self‑serve portfolio - typically our highest‑revenue SMB customers - and ensure consistent engagement, escalations, commercial support, and proactive monitoring.
Support scaled engagement and unblock adoption across technical products by contributing to community programs, automated success workflows, and digital education efforts - without requiring dedicated 1:1 coverage for every account.
Partner with Community to create scalable success moments - onboarding webinars, feature highlights, product newsletters, success guides, and Persona Academy.
Actively participate in community events, invite customers to attend, and source champions from the Growth portfolio.
Commercial Ownership
Drive renewals and commercial amendments for scaled customers, including upsells and expansions.
Support pricing changes, plan upgrades, and product add‑ons across the entire Growth customer base.
Navigate contracts and deal structuring for self‑serve and SMB customers, ensuring quick and smooth commercial conversions.
Flag and nurture high‑potential customers that may merit a transition to a Managed relationship.
Partner with Customer Support Engineering to scope and project manage re‑implementations, fraud configuration audit projects, and other scoped services.
Process & Playbook Design
Build the GTM playbook for how we engage, retain, and grow our self‑serve and scaled customers - while plugging into the broader account‑based and sales‑based motions across the company.
Own core lifecycle systems and processes including success cadences, segmentation logic, engagement thresholds, automated comms, internal SOPs, and team enablement materials.
Track metrics across the scaled portfolio and bring insights and feature requests back to Growth, Support, and Product teams.
Find new ways to capture customer feedback and follow up with customers via CSAT, NPS, and other mechanisms.
Contribute to the infrastructure for a sales‑assist motion that supports short sales cycles and PLG conversions (bonus if you've done this before).
What you'll bring to Persona
5+ years in a customer‑facing role (e.g. Customer Success, Account Executive, Sales/Success hybrid, or GTM program ownership) at a technology company
Experience managing large customer portfolios (ideally SMB or long‑tail accounts), including both new business and renewals/expansions
Strong operator's mindset: organized, proactive, and process‑oriented, with a bias for action
Proven ability to simplify complex products and drive commercial outcomes on short deal cycles
A deep sense of ownership and entrepreneurial spirit - you'll be defining the function, not just executing within one
Excellent communication skills and comfort interacting with technical and non‑technical stakeholders alike
Bonus: Experience launching sales‑assist or scaled success programs in a PLG environment
Bonus: You may have experience mentoring or leading others, or are interested in building a team over time
Full‑time Employee Benefits and Perks
For full‑time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We stride to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
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$100k-151k yearly est. 4d ago
Client Service Manager
Ethos Veterinary Health 3.8
Bothell, WA jobs
Client ServiceManager - Center for Bird and Exotic Animal Medicine (CBEAM) - Bothell, WA Job Type: Full-Time About Us The Center for Bird and Exotic Animal Medicine (CBEAM) is a specialized veterinary hospital dedicated to providing high-quality care to avian and exotic species. Our team is passionate about the unique needs of exotic pets, and we are looking for a dedicated Client ServiceManager to join our growing practice.
Position Summary
The Client ServiceManager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure smooth operations and an excellent experience for clients and their pets. You'll help foster a culture of compassionate, high-quality service across every interaction-whether with clients, staff, or volunteers. In this role, you'll train and mentor the client service team, serve as a go-to resource for both staff and veterinarians, and oversee scheduling, phone communications, and appointment management. You'll also be responsible for handling patient information accurately and managing accounts receivable.
Compensation:
$24.00-30.00 Depending on experience
Key Responsibilities
Management Duties - Operations
Manages doctor's appointment schedule in AVImark system
Inputs doctor's schedule from W2W into Avimark. (W2W = When to Work software)
Determines appropriate length of appointments and works with MDVM to determine which species treated by which doctors.
Maintains schedule spreadsheet for receptionists.
Service Team Management
Initiates recruitment and schedules interviews for the selection process of new front desk staff. Recommends front office candidates for hiring to the Hospital Manager.
Trains new front desk staff working alongside Training Coordinator
Maintains front desk manual
Schedules front desk staff in W2W while working with Hospital Manager to meet hospital budget expectations
Delegates tasks to all staff.
Works with the Hospital Manager to provide yearly evaluations to the front office staff
Works with the Hospital Manager to recommend corrective action for front office staff, up to and including termination
Collects feedback from DVMs and other staff on CSR performance and executes training as appropriate
Communicate front desk updates/announcements via employee communication platforms
First point of contact to NVA Helpdesk for front desk-related issues
Attends leadership team meetings, conducts front desk meeting, and attend all other related meetings as needed
Verbal and written reminders to support staff regarding applicable CBEAM policies
Coordinate leadership, engagement, and communication activities with the Lead Assistant, Lead Technician, and Project Manager
Assists Hospital Manager with Leadership Team projects as necessary
Drafts front desk protocols and works with Hospital Manager to ensure finalization
Manages USPS account
Oversees test sample mailings and checks lab order sheets to ensure accuracy
Manages AllyDVM and other communication platforms
Manages phone system
Ensures it is correctly set for holidays, etc.
Updates menus as needed
Client Service
Triages all incoming client complaints
Elevate to Hospital Manager as situation dictates
Acts as the second point of contact for clients with questions regarding their bills/estimates (first point of c receptionists, second point of c Client ServiceManager, third point of c DVM, fourth point of c Hospital Manager, fifth point of c MDVM)
CLAW Plan Champion - administration of all duties related to CLAW (PAW) Plans
Works to optimize client experience
Implements client service initiatives with front desk team
Demonstrates and reinforces highest level of client service
Financial
AR Management
Reviews and reconciles unposted Avimark transactions on a weekly basis. Works to determine reason behind unposted transactions, uses discretion to reconcile accounts to zero balance.
Reviews unpaid accounts on a weekly basis and works with Hospital Manager to determine when to initiate collection proceedings
Monitors cash drawer, credit card transactions and Care Credit transactions and ensures they balance daily with Avimark
Prepares cash envelopes for front desk use
Makes cash deposits at bank
Client Service Representative Duties
Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. This includes being compassionate and understanding, while working with clients in various emotional states.
Being attentive to client's and patient's needs while understanding that needs will change on an individual basis.
Politely and professionally answer and triage phone lines and use AllyDVM software to communicate with clients as appropriate.
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors' and technicians' time.
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Makes overdue reminder calls and updates patient records.
Notes client communications in patient record each time a conversation is held and ensures appropriate messages are getting to the doctor.
Reviews patient records for daily scheduled appointments and collects information to make necessary updates.
Checks in client and monitors flow from check in to discharge.
Communicates effectively through intercom system, Softros LAN Messenger and utilizes technician staff for communication. This includes following hospital protocols when relaying information.
Performs client and patient call backs.
Receives and filters prescription requests. Follows protocols for outside pharmacy requests and promotes the hospitals prescription recommendations.
Performs over-the-counter sales of merchandise such as food and toys. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
Collects fees, makes change, and obtains authorization for credit charges following the credit policies of the hospital.
Able to communicate effectively with client's regarding our wellness plans and ability to set up a Claw Plan properly.
Processes end of day as assigned and reconciles cash drawer according to hospital procedure.
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, etc. This includes cleaning of urine and stool from lobby and outside of building each time coming through the doors.
Prepares and sends welcome letters, referral and thank you letters, condolences, and other correspondence for the doctors and/or Hospital Manager.
Demonstrates a full working knowledge of Avimark procedures and functional applications
Other duties as assigned
Qualifications
Knowledge, Skills, and Abilities
Customerservice experience highly preferred
Basic Human Resources skills
Knowledge of sales and marketing techniques
Good communication skills, both written and oral
Goal oriented
Background in managingservice oriented operations
Ability to plan, organize, and effectively present ideas and concepts
Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operations objectively
Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities
Education/Experience
Associate's degree and four years of relevant experience; or a high school diploma or equivalent and six years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Schedule
Full Time
Benefits:
Medical, Vision, Dental Insurance (Full-Time Employees)
Paid Time Off
Quarterly Bonus Pay
Employee Pet Discounts
Employee Assistance Program
401K Plan (Full-Time Employees)
Uniform Stipend
If you are passionate about animal care and eager to expand your experience in exotic veterinary medicine, we encourage you to apply!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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$24-30 hourly 1d ago
Head of Customer Success
Getwellnetwork, Inc. 4.1
Bethesda, MD jobs
Title: Head of Customer Success
Reporting to: Chief Revenue Officer
can be based remotely in the US. ~30% Travel Required
Company Revenue: ~$80M (targeting $250M growth trajectory)
Customer Base: 125+ Health System Clients
Opportunity
We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes.
As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives.
Internal Application Deadline: Friday, December 5
Responsibilities Customer Success Strategy & Leadership
Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base.
Build and mentor a high-performing organization of account principals.
Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives.
Revenue & Retention Impact
Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes.
Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI.
Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery.
Operational Excellence
Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio.
Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes.
Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities.
Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts.
Cross-Functional Collaboration
Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness.
Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments.
Align with Finance to forecast renewals, model churn risk, and track renewal velocity.
Requirements Required
10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments.
Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR.
Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks.
Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance.
Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems.
Inspirational leadership style with the ability to build, coach, and retain high-performing teams.
Preferred
Experience in AI-enabled healthcare solutions or digital engagement platforms.
Bachelor's degree required; MBA or advanced degree preferred.
Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable.
Attributes of the Ideal Candidate
Customer Evangelist: Passionate about measurable customer outcomes and advocacy.
Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell.
Strategic Influencer: Able to balance enterprise relationship management with operational rigor.
Analytical Leader: Driven by data, with a bias toward action and continuous improvement.
Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration.
About GW RhythmX
GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.
About SymphonyAI Group
SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at *************** and follow SAIGroup on LinkedIn.
Benefits
When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.
Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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$68k-105k yearly est. 2d ago
Respiratory Therapy Manager | University | Day
Methodist Le Bonheur Healthcare 4.2
Jackson, TN jobs
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.
Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
Plans, organizes, and coordinates activities and operations in Respiratory Care to meet department goals and objectives.
Manages and coordinates clinical and operating policies and procedures for the department.
Formulates and implements departmental strategic plans in conjunction with associates and customers.
Maintains budget and productivity within acceptable guidelines.
Hires, develops, and retains a competent, productive, and quality conscious workforce.
Education/Formal Training Requirements
Bachelor's Degree Respiratory Therapy
Bachelor's Degree Healthcare Administration
Bachelor's Degree Business Administration
Master's Degree
Work Experience Requirements
3-5 years Respiratory care
Licenses and Certifications Requirements
BASIC LIFE SUPPORT - American Heart Association
Registered Respiratory Therapist - National - National Board for Respiratory Care
Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care
Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
Knowledge, Skills and Abilities
Knowledge of training concepts, methods, and techniques in respiratory care.
Demonstrable leadership potential.
Ability to prepare complex written materials, such as patient records or training materials.
Familiarity with spreadsheet and database programs.
Supervision Provided by this Position
Supervises shift supervisors and coordinators. Supervisory responsibilities of this job include overseeing various procedures, protocols or special projects for the Respiratory Care department
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Frequent invasive and non-invasive patient contact.
Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
Ability to react quickly to emergency situations.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
$32k-41k yearly est. Auto-Apply 13h ago
Respiratory Therapy Manager | University | Day
Methodist Le Bonheur Healthcare 4.2
Memphis, TN jobs
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.
Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
Plans, organizes, and coordinates activities and operations in Respiratory Care to meet department goals and objectives.
Manages and coordinates clinical and operating policies and procedures for the department.
Formulates and implements departmental strategic plans in conjunction with associates and customers.
Maintains budget and productivity within acceptable guidelines.
Hires, develops, and retains a competent, productive, and quality conscious workforce.
Education/Formal Training Requirements
Bachelor's Degree Respiratory Therapy
Bachelor's Degree Healthcare Administration
Bachelor's Degree Business Administration
Master's Degree
Work Experience Requirements
3-5 years Respiratory care
Licenses and Certifications Requirements
BASIC LIFE SUPPORT - American Heart Association
Registered Respiratory Therapist - National - National Board for Respiratory Care
Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care
Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
Knowledge, Skills and Abilities
Knowledge of training concepts, methods, and techniques in respiratory care.
Demonstrable leadership potential.
Ability to prepare complex written materials, such as patient records or training materials.
Familiarity with spreadsheet and database programs.
Supervision Provided by this Position
Supervises shift supervisors and coordinators. Supervisory responsibilities of this job include overseeing various procedures, protocols or special projects for the Respiratory Care department
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Frequent invasive and non-invasive patient contact.
Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
Ability to react quickly to emergency situations.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
$32k-41k yearly est. Auto-Apply 13h ago
Mgr Transplant Services- Heart & VAD
Uchealth 4.3
Denver, CO jobs
Location: UCHealth UCHlth Anschutz Outpt Pavilion, US:CO:Aurora Department: Transplant Center FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Days Pay: $47.57 - $76.11 / hour. Pay is dependent on applicant's relevant experience Requirements:
Bachelor of Science in Nursing.
State licensure as a Registered Nurse (RN).
3 years of relevant experience.
BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire.
At UCHealth, We Improve Lives Summary: Supports the center's mission, vision, and strategy of the center by overseeing daily operations of the assigned department or function, ensuring regulatory compliance, and fostering a culture aligned with UCHealth's core values. Responsibilities:
Assists with developing specific goals, standards, policies and procedures for the assigned department or function. Assures all policies and procedures are compliant with the Center for Medicare/Medicaid Services (CMS), Organ Procurement and Transplantation Network (OPTN), and United Network for Organ Sharing (UNOS) policies and standards.
Manages staff performance and conflict resolution, streamlines workflows to improve care and staff satisfaction, and fosters a collaborative work environment. Performs and oversees scheduling, recruitment, and payroll.
Tracks key performance indicators and manages departmental budgets, staffing, and resource allocation to support program goals. Determines and justifies needs for system/equipment/supply purchases, monitors usage, and oversees proper working order and/or stocked supplies.
Drives quality improvement initiatives by collaborating with cross-functional teams to implement project goals, monitor progress, and ensure alignment with organizational and departmental priorities. Supports business analysis by collecting and interpreting data, identifying trends, and providing actionable insights to guide strategic decisions. Also supports community engagement and ensures accurate data reporting to transplant registries.
We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers an Annual Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, and financial goals. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status):
Medical, dental and vision coverage including coverage for eligible dependents
403(b) with employer matching contributions
Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI)
Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options
Employer paid short term disability and long-term disability with buy-up coverage options
Wellness benefits
Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs
Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
Loan Repayment:
UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org) AF123
$47.6-76.1 hourly 1d ago
Dietary Services Manager
Touchstone Communities 4.1
Eagle Pass, TX jobs
Dietary ServicesManager - Leadership Opportunity in Del Rio, Texas Are you a natural leader with a passion for hospitality and service? We're looking for an experienced manager to oversee our dietary department and lead a dedicated team of cooks and dietary aides. This is an excellent opportunity for someone with a background in culinary arts, dietary services, or hotel management or another similar industry who is ready to take the next step in their career and become certified. This is more than a kitchen leadership role. It's an opportunity to:
Supervise and inspire a team of dietary aides and cooks to deliver exceptional service.
Lead and mentor a team that takes pride in providing nutritious, beautifully presented meals.
Manage daily operations, including scheduling and maintaining compliance with health and safety standards.
Oversee and adhere to an operational budget while ensuring quality and efficiency.
Collaborate with leadership to enhance the dining experience for residents and patients.
What We're Looking For:
Proven leadership and team management skills.
A passion for service and teamwork and making the lives of our residents and patients better.
Experience in food service, hospitality, or dietary operations is preferred.
Strong organizational and budgeting abilities.
A desire to grow professionally and obtain certification (we'll support you!).
Why Join Us?
Competitive pay and benefits.
We will help you become Certified!
Supportive environment with opportunities for advancement.
Make a meaningful impact in a community-focused setting.
$52k-72k yearly est. 14d ago
General Manager Full Time
Gold's Gym International, Inc. 4.3
Customer service manager job at Gold's Gym
Benefits: * Employee discounts * Health insurance * Paid time off * Training & development Company: Gold's Gym PNW Position Type: Full-Time About: Gold's Gym PNW is seeking a dynamic Manager to lead our team. As a Club Manager, you have the responsibility for nurturing a club culture that champions your members and team members to be Motivating, Authentic and Passionate.
You cultivate your club's culture through assembling a team of people who are committed to improving lives through fitness and strengthening the communities we serve!
By delivering a consistent member-centric focus, and connecting with and empowering your team, you create a rewarding experience that generates financial results throughout all departments within your club.
Why You'll Love This Role:
* Ambitious Goals: Set and achieve challenging targets for yourself and your team, with clear metrics and action plans driving business growth.
* Team Success: Foster a high-performing team and create an environment conducive to individual and collective success.
* Inclusive Culture: Shape a culture reflective of the company's values and strategic direction.
* Revenue Attainment: Motivate and empower your team to meet and exceed revenue targets across various business segments.
* Talent Development: Mentor and develop future leaders within your team, investing in their professional growth and advancement.
* Hands-On Leadership: Collaborate closely with your team to ensure consistent delivery of exceptional service and member experiences.
Major Responsibilities
* Team Development: Cultivate a cohesive and high-performing team, strategizing to exceed business objectives and create an environment conducive to success. Provide and maintain the highest level of customerservice through personal actions and development of staff.
* Exemplary Leadership: Lead by example, motivating and guiding team members to deliver an outstanding membership experience consistently. Consistently delivers a clean, friendly member and team member experience.
* Cultural Alignment: Establish an inclusive culture aligned with the company's brand, values, and strategic vision.
* Revenue Optimization: Drive revenue generation across memberships, fitness programs, and labor initiatives, inspiring your team to achieve and surpass targets. Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production.
* Talent Management: Recruit and develop top talent, fostering their growth into exceptional leaders within the organization.
* Collaborative Problem-Solving: Work collaboratively with your team to identify and overcome obstacles, ensuring exceptional service delivery and guest satisfaction. Provide effective decision-making regarding customerservice issues.
* Operational Excellence: Manage all facets of the business to include sales, fitness, and gym operations. Coordinate and optimize daily, weekly, and monthly club functions to enhance profitability, prioritize member satisfaction, and ensure compliance.
* Continuous Improvement: Implement strategies for continuous improvement in sales, service, and fitness categories, leveraging your business acumen and leadership skills.
* Goal Setting: Guide and support team members in setting and achieving ambitious goals, driving both gym and career progression.
* Effective Communication: Facilitate transparent communication channels to keep all team members informed, engaged, and equipped with the necessary training and resources.
Qualifications
* Bold Leadership: Demonstrate proficiency in fostering a high-performance culture through effective people development, innovation, and collaborative leadership.
* Management Experience: Possess 2-4 years of progressive management experience, overseeing 12-20 employees within a team-oriented environment. Proven track record of employee development and advancement.
* Industry Expertise: Acquire 3-5 years of diverse retail, hospitality, or operations industry experience, emphasizing operational efficiency and exceptional service delivery. Prioritize high team member and customer retention strategies.
* Mentorship: Dedication to training, developing, and mentoring team members through active observation, coaching, accountability, and leading by example.
* Master Communicator: Phenomenal communication skills, oral and written, with heavy emphasis on listening!
* Education: High School diploma or equivalent required and gets you in the door, but we'd love to see a Bachelor's degree.
* Certification: Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required. May be obtained upon hiring.
Physical Requirements/Environment
* Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud.
* Must be able to move frequently through all areas of the club. Your day includes continuous engagement and interaction with team members and club members.
* Daily duties include lifting weights, squatting, bending, reaching, spotting, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time.
* Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
* Must be able to access and operate Company computer system including preparing documents, entering data and email.
Availability: Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
Please note that this job posting describes the general nature and level of work involved and may not include all responsibilities. Refer to the detailed Job Description for more information.
Note: Onsite work only. Relocation assistance is not provided.
Join us at Gold's Gym PNW and take the first step towards an exciting career in fitness management.