Systems Administrator jobs at Goldbelt

Serve as a technical advisor and subject matter expert for global smart‑building portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead risk‑mitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and inter‑site traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define least‑privilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier‑3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear post‑incident reports with preventive actions, ownership, and timelines. Run knowledge‑transfer sessions and post‑incident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive risk‑reduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executive‑level presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide real‑time triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edge‑to‑cloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Hands‑on advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and least‑privilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

We are seeking a skilled Smartsheet Platform Administrator to manage, optimize, and scale our enterprise Smartsheet environment. This role will support platform governance, integrations, portfolio reporting, and the development of automated workflows to improve operational efficiency across teams. Responsibilities Serve as the primary Smartsheet System Administrator, managing licenses, permissions, security settings, and platform governance. Configure and maintain Smartsheet Control Center, including Blueprint management and project/portfolio standardization. Build and maintain advanced dashboards, reports, workflows, forms, and automations for executive and portfolio visibility. Manage Smartsheet integrations, including Jira Connector, Data Shuttle, Dynamic View, and third-party SaaS applications. Partner with PMO, LPM, and cross-functional teams to support portfolio planning, demand/resource management, and reporting needs. Drive platform adoption through user support, training, documentation, and best practices. Monitor platform performance and ensure data quality, consistency, and compliance with governance standards. Required Skills & Experience 4-6 years of Smartsheet administration or solution architecture experience. Deep expertise with Control Center, Blueprints, workflows, automations, and complex reporting. Hands-on experience with Smartsheet premium apps and integrations (e.g., Jira Connector, Data Shuttle, Dynamic View). Strong communication skills with the ability to support and train a variety of user groups. Ability to translate business requirements into scalable Smartsheet solutions.

Job Title: Systems Administrator II Project Duration: 6 months with possible extension Environment is mix of red hat Linux(30%) and windows(70%)- candidate must have experience with both (W2 Position only) JOB DESCRIPTION Duties: We are seeking Senior Systems Administrator at R** college in Petersburg, VA on a 6-month contract period. . In this role, you'll ensure the reliability, security, and performance of Windows and Red Hat Linux servers in a VMware environment, while supporting key enterprise systems like Ellucian Banner, Canvas, and Unidata. Key Responsibilities: Perform OS upgrades, patches, and system performance tuning Maintain server security and support vulnerability remediation Troubleshoot issues across Windows, Linux, VMware, and enterprise apps Support DR planning, documentation, and implementation Collaborate with vendors and internal teams to resolve technical issues Assist with cloud migrations and create/maintain technical procedures Manage integrations (APIs, SFTP, web services) for ERP and related systems What You Bring: 5+ years of system administration experience Strong Windows, Red Hat Linux, VMware, and scripting skills (PowerShell/Unix) Experience with Banner, Unidata, Transact, Perceptive Content, Canvas Knowledge of CIS controls, ITIL, networking, firewalls, and database admin Ability to support after-hours maintenance when required Strong communication, organization, and documentation skills NOTE: Looking for a Sr. level Sys Admin- VMware, windows and Linux experience- they will be the only sys admin for the university but will have backup from the team- covering for a medical leave-once permanent resource returns there will be at least a month of overlap with this resource to ensure a smooth transition Prefer someone who has worked in larger campus environment with a wide range of server experience- environment is mix of red hat Linux(30%) and windows(70%)- candidate must have experience with both

Job Title: Systems Administrator II Duration: 06+ Months contract possible extension Job Role: Support and manage server operations while troubleshooting and resolving customer issues in Unix/Linux-based environments. Monitor system performance and availability, ensuring high uptime and optimal server functionality. Perform system installations, configurations, patch management, and upgrades for Unix/Linux servers. Identify, diagnose, and resolve hardware, software, and network issues in a timely manner. Maintain and improve system security through user access controls, firewall configurations, and vulnerability remediation. Manage backup and recovery processes, ensuring data integrity and business continuity. Create and update system documentation, procedures, and technical knowledge resources. Collaborate with cross-functional teams to support application deployments and infrastructure improvements. Automate routine administrative tasks using scripting tools such as Bash, Python, or PowerShell. Support monitoring tools and alerts, responding promptly to incidents and service requests. Assist in capacity planning, system optimization, and performance tuning activities. Ensure compliance with organizational policies, security standards, and audit requirements.

What This Job Entails This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope ·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues. ·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions. Your Roles and Responsibilities ●Deliver outstanding customer service and personalized support for all aspects of executive technology. ●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. ●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. ●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. ●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. ●Recommend and implement tailored technology solutions that align with executive needs and preferences. ●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. ●Partner with global and regional teams to support executives during travel and off-site events. ●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. ●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication. Required Qualifications / Skills ●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. ●Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. ●Strong commitment to exceptional customer service and service delivery excellence. ●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. ●Professional presence and demeanor, with the ability to remain calm and composed under pressure. ●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. ●Proven problem-solving and decision-making skills. ●Industry certification (CompTIA+ or equivalent experience) preferred. Physical Demands & Work Environment ●Ability to perform office-related tasks, including extended periods of sitting or standing. ●Mobility to move throughout an office environment and perform in-person support. ●Ability to use a computer and other standard office technology. ●Strong communication skills, both in-person and virtual. ●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist. Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher. As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies: Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues. Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc. Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance System Administration: you're a power user in Linux, but comfortable in a Windows environment as well As an ideal fit for this role, you are analytical, entrepreneurial and organized. Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you. Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients. Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results. Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech. Salary Range: $65k - $90k Equity Range: 0.0% - 0.1%

General Description: Goldenrod Companies is currently accepting applications for an Information Systems Administrator in our Omaha, NE office. This position reports to the Controller and CFO. The financial compensation package is discretionary and will be determined between you and the CFO. Primary Job Functions: This person oversees the organization's technology systems to ensure they operate efficiently, securely, and in alignment with business goals. They function as the primary liaison for software applications, managing user access, troubleshooting issues, and optimizing workflows. They also implement solutions and improvements that enhance system performance and support the organization's overall business objectives. *Willing to pay for relocation** Required Tasks and Skills: Strategic Leadership & Technology Roadmap Develop and execute a comprehensive 3-5 year technology roadmap aligned with company growth objectives and real estate portfolio expansion Define system architecture standards and integration strategies across Yardi Voyager, financial systems, and third-party applications Lead technology selection, evaluation, and implementation for new modules, tools, and platforms Establish and monitor KPIs for system performance, user adoption, and operational efficiency Present quarterly technology updates to executive leadership, highlighting achievements, risks, and investment recommendations Yardi Platform Administration & Optimization Serve as the primary Yardi Voyager administrator and subject matter expert for all modules in use (Property Management, Accounting, Investment Management, Asset Management, etc.) Lead system upgrades, patch management, and testing protocols to ensure minimal disruption and maximum benefit realization Develop and maintain comprehensive system documentation, process workflows, and training materials Experience Level: Required - Bachelor's degree in Computer Science, Information Technology, or related field Yardi Voyager Certification, or relevant technology certifications (PMP, ITIL, etc.) strongly preferred Minimum 5 years of progressive experience with Yardi Voyager in a real estate environment (property management, investment management, or development) Experience in leadership or as a senior specialist role with responsibility for system administration, implementations, or major enhancement projects Ability to communicate effectively, both oral and written and ability to develop and sustain cooperative working relationships Demonstrated history of successful ability to manage large and complex consulting engagements About the Company: Goldenrod Companies (“Goldenrod” or the “Company”) is an active commercial real estate investor focusing on high quality, cash flowing assets in resilient United States markets. Goldenrod operates a series of closed-end commercial real estate funds focused on the acquisition and development of assets in the Central United States. Since 2006 Goldenrod has acquired or developed more than $2.4B of assets and currently has $1.25B AUM.

Salesforce Admin II The Salesforce Admin II will play a key role in managing and optimizing our the Salesforce environment to support business operations and growth. This position focuses on maintaining system integrity, improving processes, and ensuring user adoption across the organization. The ideal candidate will have advanced Salesforce administration experience, strong problem-solving skills, and the ability to collaborate with stakeholders to deliver scalable solutions. Essential Functions and Responsibilities: Act as a subject matter expert for Salesforce, driving platform optimization and scalability across multiple business units segments. Lead requirements-gathering sessions with stakeholders to translate business needs into technical solutions. Design and implement advanced automation using Flows, Process Builder, and other declarative tools to streamline operations. Oversee data governance initiatives, including data quality standards, deduplication strategies, and compliance with security protocols. Develop and maintain complex reports and dashboards for executive-level insights and performance tracking. Coordinate release management, sandbox strategy, and deployment schedules. Conduct impact analysis for new features and changes, ensuring minimal disruption to existing processes. Provide advanced troubleshooting and root cause analysis for system issues, escalating to Salesforce support when necessary. Drive user adoption through tailored training programs, documentation, and ongoing support. Participate in strategic planning goal setting for the Salesforce roadmap, identifying opportunities for innovation and process improvement. Monitor platform performance and recommend optimizations for scalability and efficiency. Other responsibilities as assigned by management. Minimum Qualifications: 3+ years of experience as a Salesforce.com administrator is preferred. Salesforce Administrator certified. Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, security model, and data management principles. Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Excellent project management skills and a positive attitude. Creative and analytical thinker with strong problem-solving skills. Must demonstrate exceptional verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organization. Strong data management abilities. A documented history of successfully driving projects to completion. A demonstrated ability to understand and articulate complex requirements. Working Conditions and/or Physical Demands: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Employee may be required to travel approximately 10% of the time. within North America and possibly internationally. Reports to the Sales Process & Platform Manager.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

The Senior IT System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components. Roles & Responsibilities Provide advanced technical support on computers systems and business application configuration & installation. Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc. Assistance in all aspects of department equipment utilization to maintain current operating procedures is required. Must be able to communicate well both orally and written with all levels of HBD personnel. Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters. Provide escalation level support. Maintain and supervise the computer inventory. Monitoring and managing all installed systems and infrastructure. Qualifications Bachelor's Degree in IT, MIS or similar field is required. Proficient in Network Administration including Routing, Switching, and VLANs. Proficiency in Firewall Administration including Policy, Security, and VPN configuration. Skills in maintenance of Active Directory both local and Azure. Proficiency in DNS to support both local & external DNS configurations for hosted Websites 5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission. 3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses. Knowledge, Skills & Capabilities Experience with Fortinet both Wired and Wireless, hardware/software Experience with Fortinet FortiGate Firewall configuration, maintenance, and support Experience with virtualization and managing cloud-based containers. Favorable but not required certifications: Network+, CCNA. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

The Infrastructure Engineer II is responsible for building, maintaining, and enhancing a modern, cost-effective, flexible, and secure IT environment for ATC worldwide. This role focuses on cloud and network technologies (including Cisco and Meraki), servers, storage, desktops, data centers, IT security, video conferencing, and telephone operations. The Infrastructure Engineer will deliver secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments, optimize performance, ensure high availability and disaster recovery, and collaborate with cross-functional teams on solution design and deployment. This individual will also partner with vendors, provide advanced technical support, and contribute to continuous improvement initiatives, system audits, and regulatory compliance. Responsibilities Implements hardware, software, network, cloud, storage, and telephony infrastructure. Ensures the delivery and ongoing maintenance of secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments. Diagnoses and resolves infrastructure issues such as Microsoft Conditional Access, Azure Active Directory, Office 365, and Virtual Machines. Documents infrastructure configuration, processes, and asset management. Researches, analyzes, and implements new technologies and determines viability and suitability of existing technologies. Troubleshoots and resolves issues for a wide variety of computer hardware and software applications/systems. Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Researches potential vendors for new solutions, conducts demonstrations, and partners with management for implementation. Supports the configuration of SAML (Security Assertion Markup Language), SSO (Single Sign-On), and MFA (Multi-Factor Authentication) for company security. Assists with remediation from the annual penetration test. Maintains security patches of on-premise and cloud-based hardware and software. Performs escalated desktop support, i.e., hardware, software, network, printers, cameras, and access control, for all internal users both on-site and remote, and provides guidance to junior-level team members as needed. Enforces company security procedures and policies by ensuring all workstations meet security guidelines. Qualifications Bachelor's degree in computer science, information technology, or related field is required Minimum of 2-4 years of relevant work experience in IT infrastructure, including hands-on experience in cloud infrastructure engineering and network security 2+ years' experience configuring and managing Windows servers, Active Directory, DNS, DHCP, and wireless architecture design and implementation Experience with Microsoft Azure services, including container orchestration and networking, Microsoft PowerShell scripting, and Office 365 administration Proficiency in Cisco and Meraki technologies, with practical knowledge of enterprise network design and deployment Relevant certifications preferred, including Azure (e.g., AZ-104, AZ-700, AZ-305) and Cisco (e.g., CCNP Security, CCIE) Proven experience implementing and supporting ZTNA frameworks and secure access architectures Experience working with hybrid cloud environments and multi-cloud strategies is preferred Skilled in troubleshooting application performance issues, including utilizing network capture tools for detailed diagnostics Experience working directly with third-party service delivery partners to ensure successful infrastructure and network deployment, operation, and support Knowledge of compliance frameworks such as NIST, ISO 27001, and SOC 2 is preferred

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences. Key Responsibilities Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation. Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams. Job Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune. Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts. Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems. Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.