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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $119,004 | $57.21 |
| 2 | San Francisco, CA | $112,937 | $54.30 |
| 3 | Jersey City, NJ | $102,330 | $49.20 |
| 4 | Chicago, IL | $94,569 | $45.47 |
| 5 | Dallas, TX | $92,561 | $44.50 |
| 6 | Miami, FL | $88,922 | $42.75 |
| 7 | Salt Lake City, UT | $79,984 | $38.45 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $144,139 | $69 | - |
| 2 | Service Desk Associate | $137,124 | $66 | - |
| 3 | Customer Service Expert | $131,629 | $63 | - |
| 4 | Customer Service Executive | $128,099 | $62 | - |
| 5 | Service Advisor | $116,414 | $56 | - |
| 6 | Customer Service Professional | $112,349 | $54 | - |
| 7 | Service Team Member | $109,888 | $53 | - |
| 8 | Civilian Service Employee | $107,770 | $52 | - |
| 9 | Customer Service Reprensentative | $106,645 | $51 | - |
| 10 | Customer Service Representative Supervisor | $106,055 | $51 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | State Street | $89,710 | $43 | 16 |
| 2 | Citi | $89,432 | $43 | 8 |
| 3 | JPMorgan Chase & Co. | $87,541 | $42 | 224 |
| 4 | BlackRock | $82,409 | $40 | 16 |
| 5 | Credit Suisse | $82,226 | $40 | - |
| 6 | American Express | $81,749 | $39 | 10 |
| 7 | BNY Mellon | $80,497 | $39 | 78 |
| 8 | Morgan Stanley | $77,407 | $37 | 198 |
| 9 | Deutsche Bank | $74,116 | $36 | 7 |
| 10 | BNP Paribas | $73,931 | $36 | - |
| 11 | Franklin Templeton | $62,744 | $30 | 7 |
| 12 | Charles Schwab | $36,728 | $18 | 38 |
| 13 | The PNC Financial Services Group | $33,670 | $16 | 89 |