The Bay Club Company jobs - 97 jobs

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check members in by verifying their membership. * Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees. * Book appointments, program, and class reservations for members and guests. * Provide information regarding Club programming and facilities. * Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Provide membership sales team with guest/prospect lead contact information. Reception Desk Oversight (if applicable) * Operate cash register. * Process payments. * Manage/handle cash and balance cash drawer each shift. * Perform opening and/or closing duties, as required. * Answer and transfer phone calls Café Oversight (if applicable) * Create and serve food and beverage items. * Promote daily specials and encourage upgrades to each order. * Operate cash register, process payments through cash or credit card handling and/or member account charges. * Café opening and/or closing duties, as required. * Maintain a clean, safe work environment according to State and Local food safety standards. * State Food Handler Certification * Responsible Beverage Service (RBS) state certification (if serving alcohol) Pool Deck Oversight (if applicable) * Greet members and guests upon arrival to the Pool Area. * Act as a Host in the designated area or event space * Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) * Offer seating, make members/guests comfortable and provide a tour of pool deck amenities. * Communicate and book appointments for programs and events. * Provide information regarding Club programming and facilities updates. * Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean. * Provide towels as needed, assist with towel operation. Parking Garage Oversight (if applicable) * Warmly greeting each member with a smile. * Check members and guests in by verifying their membership. * When necessary, audit cars parked in garage. * Perform any opening and/or closing duties, as required. Cleanliness * Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas) * Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas. * Restock vanity supplies and replenish inventory and janitorial products. * Maintain a clean, safe work environment. * Assist with laundry functions that include collecting, washing, drying, and folding towels. Communication and Relationships * Communicate timely and follow up, as appropriate. * Active participation in required events, programs, meetings, and trainings. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations -- Knowledge of company polices. * Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. * Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook. EXPERIENCE & EDUCATION * At least one year experience in the hospitality industry or related service position preferred. * Food Safety certified (if applicable) * Professional, friendly manner and excellent customer service attitude and abilities. * Strong verbal communication and conflict resolution skills. * Enthusiastic, responsible, and dependable team player. * Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills. * Well organized and detail oriented. * CPR certified. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

An entire hotel of dogs ready to be groomed! Better opportunity to build clientele! Earning potential of $50,000-$70,000 per year! 60% production bonus on grooming services & 30% production bonus on paid bathing services & tips! Full benefits for FT employees with generous employer contribution. Vacation and 401k! Bring your dog to work! Discounted daycare and grooming for your own pets! Stay active! This isn't a desk job! Inclusive and supportive employer! Do you enjoy spending time with dogs and cats as much as humans (if not more)? Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between. Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they're working - no more guilty looks when you leave for the day. Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more! Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests and world-class service and convenience to their pet parents! If you would be a great addition to our growing team, apply with us today. Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you'll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members. We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our educationally based salon offers everything from nail trims and baths to full-service hair cutting! We also offer luxury spa services such as Lemon & Sea Salt Baths, Fur Masks, Coconut Oil Silk Treatment, and Temporary Pet Tattoos! As a Wag Groomer, you will be responsible for completing bathing services offered by Wag Hotels, which include baths, brush-outs, de-matting, drying, teeth brushing, ear cleaning, nail trimming, and anal gland expression. In addition, you will also be responsible for cutting and styling the fur. Lastly, you will also be responsible for keeping the bathing salon clean and organized. Our groomers are encouraged to explore new concepts and trends in the industry. We work as a team to create a fun learning environment requiring a positive attitude and open communication. Customer care and satisfaction is the primary objective of our groomers, so strong communication skills are required. We need individuals who thrive in a fast-paced environment and are comfortable with will breeds, sizes, and coat conditions. Groomers in our company play a key role on our team and represent the front line of our business. An ideal candidate would be a genuine dog lover, pay excellent attention to detail, view teamwork and reliability as an important part of job success, and value career growth. Each Groomer is eligible for a production bonus of 60% of the grooming gross revenue minus the total earned hourly pay for the pay period. You will never be paid less than an hourly wage for all hours worked. All complete grooms and add-ons to those grooming services are included in the 60% production bonus calculation. You will receive a 30% production bonus for the gross revenue of all paid bathing services. This will be included in your total production bonus for the pay period. Full Time Benefits: Health, dental, vision, and life insurance through the company's plan. Ability to participate in Company's 401k plan after 90 days of service. Accrue paid vacation time. 40 hours of sick time annually. Free daycare for your pet after your first 30 days. Two weeks of free boarding for your dog or cat (during non-peak periods). 30% discount on all retail. 20% discount on all services (grooming, bathing, add-on activities). The company will provide a grooming tool kit if you do not have tools or would prefer to use the company's. $50/month grooming tool reimbursement (tool sharpening, replacement, etc.) Qualifications: 1 year Professional Grooming experience is REQUIRED. Must be at least 18 years of age. Strong communication, customer service, and teamwork skills. Mandatory availability on Weekends and Holidays. Ability to handle all breeds and sizes of dogs. Work in a standing position for long periods of time. Reach, bend, stoop, and frequently lift 50 lbs. Must be available to work mornings and afternoons. Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Types: Full-time, Part-time Pay: $50,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Tools provided Vision insurance Compensation package: Bonus opportunities Tips Schedule: 8 hour shift Day shift Holidays Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Education: High school or equivalent (Preferred) Experience: professional grooming: 1 year (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats - a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents! We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team!! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, processing online reservations, and responding to all client inquiries via email, over the phone, or face to face. This is an entry-level position with an opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service. Required Qualifications: - Must be at least 18 years of age! -High School Diploma or equivalent - Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays). - Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm - Ability to lift 50 lbs - Comfortable handling dogs and cats of all sizes, breeds, and personality types - Excellent written and verbal communication in English Part-time Employee Benefits Include: - Free daycare for your dog after your first 30 days - Two weeks of free boarding for your dog or cat (during non-peak periods) - 30% discount on all retail - Health Benefits through 'Lemonaid' - Retirement Savings Program through CalSavers - Paid sick leave Full-Time Benefits: Health, dental, vision, and life insurance through the company's plan. Ability to participate in CalSavers Retirement Savings Program through the Company after 30 days. Accrue paid vacation time. 40 hours of sick time annually. Free daycare for your pet after your first 30 days. Two weeks of free boarding for your dog or cat (during non-peak periods). 30% discount on all retail. Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Types: Full-time, Part-time Pay: From $18.20 per hour COVID-19 considerations: To keep our staff and clients as safe as possible we are providing masks, gloves, and hand sanitizer to the employees and maintaining social distancing. We also have each employee do a temperature check and self-evaluation at the start of each shift.

The Operations Manager is an exempt position whose primary responsibility is the operational success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Operations Manager oversees the Front Desk and Housekeeping departments, as well as provides leadership to all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations. The Operations Manager will be required in a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful and that Associates are adequately developed. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Employee Management * Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives * Performs timely performance evaluations on supervised Associates. * Compiles comprehensive reports regarding performance of Associates. * Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures * Process, review and submit payroll for those supervised directly by Director of Operations * Monitor uniform adherence of all staff Club Management * Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility * Manage the Front Desk and Housekeeping operations to ensure efficiency and exceptional member, guest and Associate service * Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked * Develop and implement comprehensive, member-focused operational standards * Act as Club and/or regional Manager on Duty, as required * Oversee day-to-day Club operations run safely, smoothly and efficiently through a visible management presence and leadership. Financial Accountability * Manage financial performance of Front Desk, Housekeeping, Locker Rental, and Laundry Service through achievement of revenue targets, expense management, proper planning and forecasting, and retention * Prepare and implement action plans to meet or exceed monthly department financial goals * Maintain departmental financial goals and incentive plans in coordination with General Manager and EVP of Operations Communication & Relationships * Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. * Promote harmonious relations among members, staff, vendors, and the community at-large. * Communicate timely and follow up, as appropriate. * Active participation in required events, required programs, required meetings and required trainings. * Ensure the TBCC mission and club brand is upheld in all aspects of club operations * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response Corporate Goals & Objectives * Promote the company's safety goals and actively work towards ensuring a safe working environment. * Interpret and ensure compliance with company policies and procedures. * Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. * Make professional development a consistent priority. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to property managed. * Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work. * Management of Financial Resources - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems. * Sales and Marketing - Basic knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. * Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize club management software programs. EXPERIENCE & EDUCATION * Minimum of 3 years prior management experience including budgeting, planning, developing and implementing operational systems * At least 3 years' experience in personnel supervision, training, and evaluation * Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions. * Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations. * Demonstrated ability to support and develop diverse environment. * CPR/AED certification WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email. * The location of the position changes frequently from indoors to outdoors as property extends to both environments. However, extreme environmental conditions do not exist. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting and standing is as needed. * Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers. * It is necessary for the position to travel independently to property locations on a minimal basis. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

The Squash Professional is a non-exempt position whose primary responsibility is developing the squash program, including private lessons and group clinics relating to all facets of the game for men, ladies and juniors of all levels Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Teaching lessons and clinics to adults and children * Develop training plans for lessons and clinics * Participating in squash leagues and tournaments * Assisting with member events and promoting club programs * Maintaining a clean, safe work environment * Greeting members and guests throughout the property * Understanding and anticipating the needs of our members; be attentive, listen carefully and follow through MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Minimum squash skills of 3.5 * Knowledge of or participant in US College Squash * Experience providing private squash lessons/clinics for adults and children * Ability to analyze needs, and motivate adults and children * Excellent organizational and time management skills * Self-motivated with the ability to take initiative and anticipate needs * Exceptional customer service skills * Confident coach and dependable team player * Excellent verbal and written communication skills * Professional appearance and friendly manner * Proficient in a PC/Windows environment WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email. * The location of the position changes frequently. However, extreme environmental conditions do not exist. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting and standing is as needed. * Use of hands to finger, handle or feel objects, tools or controls, and reach with hands and arms. * Occasional lift and/ or move up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Under the direction of the Family Programming Director, the Family Programming Associate is responsible for caring for children ages six months through twelve years; to ensure a safe, clean, fun environment for children; execute the department's established guidelines and standards. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Care for children ages six months through twelve years * Provide a safe, clean environment including sanitizing toys and play areas, check and change diapers, pick up toys, and wipe down tables and counters * Ensure the entire childcare space is supervised and that every zone with a child is staffed * Ensure that all items on the opening and closing operations checklists are completed * Greet parents and children with a smile; invite children to join activities * Ensure interaction with children at all times; ensure that all children are engaged with a special focus on older, shy and/or bored children; comfort and assist crying children * Organize and implement age-appropriate activities such as craft time and story time * Ensure children are treated with responsive respectfulness, i.e. coached vs. scolded; discuss behavior tactfully and out of range of child's hearing * Be present on the floor and offer assistance as necessary * Communicate timely and follow up as appropriate * Active participation in events, programs, meetings and training * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION * Minimum one (1) year of experience caring for children in daycare or babysitting environment * Professional, friendly manner and excellent customer service attitude and abilities * Strong verbal communication and conflict resolution skills * Enthusiastic, responsible, and dependable team player * Self-motivated, takes initiative and willing to acquire new skills * Well organized and detail oriented * Computer literate * CPR certification required WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required. * Must be flexible, adaptable, and readily able to adjust to changes in work environment. * Position requires daily public contact. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Frequently required to use hands to finger, handle or feel; and reach with hands and arms. * Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl. * Must occasionally sit for extended periods and regularly walk around the facility * Must occasionally talk and hear * Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds. * Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check members in by verifying their membership. * Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees. * Book appointments, program, and class reservations for members and guests. * Provide information regarding Club programming and facilities. * Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Provide membership sales team with guest/prospect lead contact information. Reception Desk Oversight (if applicable) * Operate cash register. * Process payments. * Manage/handle cash and balance cash drawer each shift. * Perform opening and/or closing duties, as required. * Answer and transfer phone calls Café Oversight (if applicable) * Create and serve food and beverage items. * Promote daily specials and encourage upgrades to each order. * Operate cash register, process payments through cash or credit card handling and/or member account charges. * Café opening and/or closing duties, as required. * Maintain a clean, safe work environment according to State and Local food safety standards. * State Food Handler Certification * Responsible Beverage Service (RBS) state certification (if serving alcohol) Pool Deck Oversight (if applicable) * Greet members and guests upon arrival to the Pool Area. * Act as a Host in the designated area or event space * Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) * Offer seating, make members/guests comfortable and provide a tour of pool deck amenities. * Communicate and book appointments for programs and events. * Provide information regarding Club programming and facilities updates. * Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean. * Provide towels as needed, assist with towel operation. Parking Garage Oversight (if applicable) * Warmly greeting each member with a smile. * Check members and guests in by verifying their membership. * When necessary, audit cars parked in garage. * Perform any opening and/or closing duties, as required. Cleanliness * Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas) * Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas. * Restock vanity supplies and replenish inventory and janitorial products. * Maintain a clean, safe work environment. * Assist with laundry functions that include collecting, washing, drying, and folding towels. Communication and Relationships * Communicate timely and follow up, as appropriate. * Active participation in required events, programs, meetings, and trainings. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations -- Knowledge of company polices. * Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. * Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook. EXPERIENCE & EDUCATION * At least one year experience in the hospitality industry or related service position preferred. * Food Safety certified (if applicable) * Professional, friendly manner and excellent customer service attitude and abilities. * Strong verbal communication and conflict resolution skills. * Enthusiastic, responsible, and dependable team player. * Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills. * Well organized and detail oriented. * CPR certified. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

This position is responsible for maintaining Club building operations as directed and to provide the highest level of service to the members. All associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Learn and apply the company's standard operating procedures. * Preventive maintenance responsibility of the building such as pool vacuuming and testing / adjusting pool water chemicals, plumbing, light electrical and painting. * Restock supplies, replenish inventory and products. * Maintain a clean, safe work environment. * Greet members and guests through-out the property. * Understand and anticipate the needs of the property * Be attentive and listen carefully to the member's and follow through. * Follow up as required and communicate in a timely manner. * Be an active participant in events, programs, meetings and training. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Schedule varies and may require weekend and holiday hours, days and evenings. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public. Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. EXPERIENCE * Minimum three (3) years of building operations experience * Professional, friendly manner and excellent customer service attitude and abilities * Strong verbal communication and conflict resolution skills * Enthusiastic, responsible, and dependable team player * Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills * Well organized and detail oriented * High cleanliness standards WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to sit; stand; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! As a Dog Daycare Attendant, you will be part of our All Day Play department. You will supervise, control, and manage group play. You will be responsible for maintaining a fun, safe, and enriching play environment for all our canine guests! Additionally, you will build individual relationships with all dogs in a group, as each dog receives a daily, personalized report card summarizing their day! In joining our team, you will receive on-the-job, ultramodern training in dog body language, pack behavior, social group management, and safe handling protocols. We offer a friendly, welcoming, work environment and a strong team of dedicated canine lovers! We are requiring reliable individuals that have a positive attitude, good work ethic, and a willingness to roll up their sleeves and get dirty! Positions are entry-level, with opportunities for growth! They require comfort with all sizes and breeds of dogs, as well as comfort in managing large playgroups. You will be working very hands-on; supervising social groups, providing enrichment, monitoring play styles and interactions, cleaning, record keeping, and completing health checks (checking over body, ears, gums, paws, etc.). The positions are physically demanding and require you to be on your feet for long periods of time. A successful candidate will be a significant canine lover, pay excellent attention to detail, set and maintain high standards for sanitation and cleanliness, have the exceptional ability to multitask, time manage, and adapt to change. Part-time Employee Benefits Include: - Free daycare for your dog after your first 30 days - Two weeks of free boarding for your dog or cat (during non-peak periods) - 30% discount on all retail - Health Benefits through 'Lemonaid' - Retirement Savings Program through CalSavers - Paid sick leave Required Qualifications: - Must be at least 18 years of age! -High School Diploma or equivalent - Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays). - Computer literacy (Word, Excel, email, etc) - Ability to lift 50 lbs - Comfortable handling dogs and cats of all sizes, breeds, and personality types - Experience working or volunteering in either kennel, shelter, rescue, or veterinary facility is preferred Wag Hotels is the ultimate boarding and daycare resort for dogs and cats - a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all echo-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents! For more information, visit our website at waghotels.com! Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.' ' Work Location: One location Work Remotely No Job Type: Part-time Pay: From $17.04 per hour COVID-19 considerations: To keep our associates and clients as safe as possible we are providing masks, gloves, and hand sanitizer to our employees. We require a temperature check and self-evaluation form to be filled out by employees at the start of each shift.

Under the direction of the General Manager and the Food and Beverage Director, the Special Events Coordinator is a key player in our Special Events team, tasked with orchestrating and executing special event sales. This role involves engaging with clients, planning event details, and demonstrating strong administrative capabilities. The position is a full-time, on-site role, reporting directly to the Special Events Manager. We are searching for a dynamic, experienced, and self-motivated individual to join our team. The ideal candidate will be passionate, creative, and dedicated to enhancing our member experience across the club. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Serve as the primary point of contact for members and clients throughout the event planning process. * Manage all phases of event coordination, including inquiries, proposals, contracts, menu selections, timelines, and floor plans. * Create and distribute detailed Banquet Event Orders (BEOs), ensuring all departments are fully briefed and aligned on expectations. * Conduct site visits, tastings, and pre-event meetings with clients as needed. * Oversee setup and execution of events, ensuring accuracy in décor, layout, staffing, and service flow. * Maintain accurate billing records, track deposits, and prepare post-event reconciliation. * Coordinate with the accounting team to ensure timely and accurate event invoicing. * Manage event calendars and assist in booking and scheduling to maximize revenue and space utilization. * Maintain professional relationships with vendors and ensure compliance with club policies for all outside service providers. * Ensure all events reflect the club's standards of hospitality, elegance, and attention to detail. * Schedule varies and may require weekend and holiday hours, days and evenings * Develop and maintain a Banquet Event Order (BEO) and planning process, ensuring meticulous attention to detail * Finalize event menu and confirm guest count two weeks prior to the event date * Gather, organize, and disseminate final event information * Attend weekly BEO meetings with the Operations team to discuss the upcoming events for the week * Provide support to clients during event set-up and the initial 2-3 hours of the event Corporate Goals & Objectives * Ensure compliance with company policies and procedures * Ensure the TBCC mission and club brand is upheld in all aspects of kitchen operations * Actively further corporate objectives and continuously support improvement and positive change, which may include participating on corporate designated committees to improve the company and business operations * Make professional development a consistent priority OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE * Demonstrated professionalism and energy * Excellent organizational and time management skills * Proficiency in advanced computer skills and current event programs * Exceptional written and oral communication skills * 1-2 years of experience in a high-pressure catering environment * Prior experience in a Club setting is preferred * State Food Handler Certification * Responsible Beverage Service (RBS) state certification SKILLS & KNOWLEDGE * Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. * Policies - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to property managed. * Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize food & beverage software programs. PHYSICAL DEMANDS AND WORK ENVIRONMENT The role requires regular talking or hearing. The employee will need to stand, walk, sit, use hands for various tasks, reach, and occasionally stoop, kneel or crouch. The employee may occasionally need to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment is usually indoors, in a controlled environment, and sometimes outdoors with a moderate noise level. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our Operations Department has two different positions available: As a Guest Services associate, you will be part of our back-of-house department and responsible for providing the highest quality of care to all our four-legged guests! Using a combination of state-of-the-art equipment and Eco-friendly chemicals, you will be responsible for maintaining industry-leading cleaning and sanitizing standards. Additionally, you will ensure all our guests receive meals, medications, exercise, and love! In joining our team, you will receive on-the-job, ultramodern training in dog body language, pack behavior, social group management, and safe handling protocols. We offer a friendly, welcoming, work environment and a strong team of dedicated canine lovers! We are requiring reliable individuals that have a positive attitude, good work ethic, and a willingness to roll up their sleeves and get dirty! Both positions are entry-level, with opportunities for growth! They require comfort with all sizes and breeds of dogs and comfort in managing large playgroups. You will be working very hands-on; supervising social groups, providing enrichment, monitoring play styles and interactions, cleaning, record keeping, and completing health checks (checking over body, ears, gums, paws, etc.). The positions are physically demanding and require you to be on your feet for long periods of time. A successful candidate will be a significant canine lover, pay excellent attention to detail, set and maintain high standards for sanitation and cleanliness, and have the exceptional ability to multitask, time manage, and adapt to change. Part-time Employee Benefits Include: - Free daycare for your dog after your first 30 days - Two weeks of free boarding for your dog or cat (during non-peak periods) - 30% discount on all retail - Health Benefits through 'Lemonaid' - Retirement Savings Program through CalSavers - Paid sick leave Required Qualifications: - Must be at least 18 years of age! -High School Diploma or equivalent - Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays). - Computer literacy (Word, Excel, email, etc) - Ability to lift 50 lbs - Comfortable handling dogs and cats of all sizes, breeds, and personality types - Experience working or volunteering in either a kennel, shelter, rescue, or veterinary facility is preferred Wag Hotels is the ultimate boarding and daycare resort for dogs and cats - a one-stop shop for boarding, daycare, grooming, training, and all your other pet-spoiling needs. Our state-of-the-art facilities use a science-based approach in all echo-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents! For more information, visit our website at waghotels.com! Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Part-time Pay: From $18.00 per hour COVID-19 considerations: To keep our associates and clients as safe as possible we are providing masks, gloves, and hand sanitizer to our employees. We require a temperature check and self-evaluation form to be filled out by employees at the start of each shift.

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club * Check members in by swiping their membership card * Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees * Book appointments, program and class reservations for members * Provide information regarding Club programming and facilities * Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business Reception Desk Oversight * Operate cash register * Process payments * Manage/handle cash and balance cash drawer each shift. * Perform opening and/or closing duties, as required * Answer and transfer phone calls Cleanliness * Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays Communication and Relationships * Communicate timely and follow up, as appropriate * Provide membership sales team with guest/prospect lead contact information * Active participation in required events, required programs, required meetings and required trainings OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations - Knowledge of company polices. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to utilize spa software program and email communication software, such as Microsoft Outlook. EXPERIENCE & EDUCATION * At least one year experience in the hospitality industry or related service position preferred. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * Standing is as needed. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Under the direction of the Senior Vice President (SVP) of Revenues and the Senior Vice President (SVP), General Manager, the Hotel Senior Sales Manager is responsible for driving revenue growth and bringing new business from prospects by introducing and establishing Bay Club Renaissance Hotel as the preferred catering and events location. Additionally, this role is responsible for developing sales plans that meet and exceed revenue targets via outside sales calls, on-site visits, sales tours, and community networking. The ideal Hotel Sales Manager is customer-focused, team player, and has exceptional multi-tasking skills. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Proactively generate new business and increase revenue by achieving monthly KPI's. * Assist with the execution of Banquets and Events where needed. * Maintain and nurture relationships with clients, vendors and other related businesses. * Establish quarterly and annual business plans each fiscal year. * Set monthly goals that coincide with forecasting and prior year performance. * Provide weekly business and revenue reports to SVP of Revenue and Hotel GM. * Support Bay Club initiatives where needed. * Identify new business leads by examining local market trends and competition activities. * Establish and grow our market share by developing and maintaining relationships with major groups and catering clients. * Partner with Bay Club Marketing Department to establish goals and execution of hotel marketing. * Ensure collection of payment from events and group business as the primary lead contact timely. * Ensure Systems such as (not limited to) CI/TY, Marriott Event Management are up to date and accurate. * Required System Proficiencies: CI/ TY, MI Leads, Lanyon, Cvent, MARSHA, Group Housing Solutions, MarRFP, PMS (FSPMS). * Develops relationships within community to strengthen and expand customer base for sales opportunities. * Create and develop Banquet Event Orders (BEO's) when required. * Work together with the Marriott and internal revenue team to coordinate rate strategies, packages and promotions for both Transients and Groups. * Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. With the continual market shifts, this is subject to modification where needed to increase Sales Productivity and Effectiveness. Additional Responsibilities * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Functions in place of the Hotel Sales and Catering team/coordinator in his/her absence. * Communicates critical information from pre- and post-convention meetings to the Front Office staff. * Participates in department meetings. * Works with Club and Hotel departments to order supplies, process invoices and implement schedules. Employee Management * Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives. * Performs timely performance evaluations on supervised Associates. * Compiles comprehensive reports regarding performance of Associates. * Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures. * Monitor uniform adherence of all staff. Club Management * Daily walk-throughs of property to ensure staff is maintaining a clean, organized and safe facility. * Support hotel supply inventory through monthly audits and loss control measures and ensuring that all supplies are adequately stocked when needed. * Develop and implement comprehensive, member-focused operational standards. * Act as Club and/or regional Manager on Duty, as required. * Support day-to-day operations run safely, smoothly, and efficiently through a visible management presence and leadership. Financial Accountability * Manage financial performance of Hotel Sales, through achievement of revenue targets, expense management, proper planning and forecasting, and retention. * Prepare and implement action plans to meet or exceed monthly department financial goals. Communication & Relationships * Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. * Promote harmonious relations among members, staff, vendors, and the community at-large. * Communicate timely and follow up, as appropriate. * Active participation in required events, required programs, required meetings, and required training. * Ensure the TBCC mission and club brand is upheld in all aspects of club operations. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. Corporate Goals & Objectives * Promote the company's safety goals and actively work towards ensuring a safe working environment. * Interpret and ensure compliance with company policies and procedures. * Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. * Make professional development a consistent priority. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations - Knowledge of company policies, federal, state, and local laws, government regulations and agency rules that pertain to property managed. * Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing, and directing people as they work. * Management of Financial Resources - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems. * Sales and Marketing - Basic knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. * Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook, and other software required by TBCC and regulatory agencies. Ability to utilize club management software programs. EXPERIENCE & EDUCATION * At least 3 years' experience in Hotel Sales; experience with a Branded Hotel or upscale/lifestyle full-service property is preferred. * Ability to study, analyze and interpret complex activities and/or information in order to improve practices or develop new approaches. * Demonstrated ability to achieve results and motivate a team toward common goals. * Commitment to exceptional guest service * Strong communication and listening skills, excellent speaking, reading and writing skills. * Excellent leadership skills with a hands-on, lead-by-example work style * CPR/AED certification preferred. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email. * The location of the position changes frequently from indoors to outdoors as property extends to both environments. However, extreme environmental conditions do not exist. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting and standing is as needed. * Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers. * It is necessary for the position to travel independently to property locations on a minimal basis. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Under the direction of the Family Programming Director, the Family Programming Associate is responsible for caring for children ages six months through twelve years; to ensure a safe, clean, fun environment for children; execute the department's established guidelines and standards. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Care for children ages six months through twelve years * Provide a safe, clean environment including sanitizing toys and play areas, check and change diapers, pick up toys, and wipe down tables and counters * Ensure the entire childcare space is supervised and that every zone with a child is staffed * Ensure that all items on the opening and closing operations checklists are completed * Greet parents and children with a smile; invite children to join activities * Ensure interaction with children at all times; ensure that all children are engaged with a special focus on older, shy and/or bored children; comfort and assist crying children * Organize and implement age-appropriate activities such as craft time and story time * Ensure children are treated with responsive respectfulness, i.e. coached vs. scolded; discuss behavior tactfully and out of range of child's hearing * Be present on the floor and offer assistance as necessary * Communicate timely and follow up as appropriate * Active participation in events, programs, meetings and training * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION * Minimum one (1) year of experience caring for children in daycare or babysitting environment * Professional, friendly manner and excellent customer service attitude and abilities * Strong verbal communication and conflict resolution skills * Enthusiastic, responsible, and dependable team player * Self-motivated, takes initiative and willing to acquire new skills * Well organized and detail oriented * Computer literate * CPR certification required WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required. * Must be flexible, adaptable, and readily able to adjust to changes in work environment. * Position requires daily public contact. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Frequently required to use hands to finger, handle or feel; and reach with hands and arms. * Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl. * Must occasionally sit for extended periods and regularly walk around the facility * Must occasionally talk and hear * Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds. * Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

The Golf Course Superintendent is an exempt position whose primary responsibility is the maintenance, operations and management of the golf course and golf course facilities and equipment. The Golf Course Superintendent oversees the golf course and golf course equipment maintenance staff. They will be required on a daily basis to exercise discretion and independent judgment in managing their department and that Associates are adequately developed. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Employee Management * Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives * Performs timely performance evaluations on supervised Associates. * Compiles comprehensive reports regarding performance of Associates. * Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures * Process, review and submit payroll for those supervised directly * Monitor uniform adherence of all staff Golf Course Facilities Management * Daily rounds to inspect golf course, facilities and golf equipment to ensure staff is maintaining clean, organized and safe facilities and equipment * Manage the golf course facilities operations to ensure efficiency and exceptional member, guest and Associate service. The facilities include, but are not limited to: * The golf course * Maintenance equipment * Golf vehicle fleet * Clubhouse grounds and landscaping * Sod farm and nursery * Open spaces, unused acreage and areas outside the perimeter of the golf course * Other properties or areas as specified by the superintendent's manager * Assist the Superintendent in the management of supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked * Oversee day-to-day golf course operations run safely, smoothly and efficiently through a visible management presence and leadership. Financial Accountability * Manage financial performance of golf course facilities and maintenance department through proper planning and forecasting * Prepare, implement and maintain action plans to meet or reduce monthly department budget and expense goals * Assist club management in development of annual operating and capital budgets for golf course maintenance Communication & Relationships * Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. * Promote harmonious relations among members, staff, vendors, and the community at-large. * Communicate timely and follow up, as appropriate. * Active participation in required events, required programs, required meetings and required trainings. * Ensure the TBCC mission and club brand is upheld in all aspects of club operations * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response Corporate Goals & Objectives * Promote the company's safety goals and actively work towards ensuring a safe working environment. * Interpret and ensure compliance with company policies and procedures. * Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. * Make professional development a consistent priority. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays * Act as Club and/or regional Manager on Duty, as required MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to property managed. * Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work. * Management of Financial Resources - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems. * Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. EXPERIENCE & EDUCATION * Minimum of 5 years prior management experience including budgeting, planning, developing and implementing operational systems in the field of golf course maintenance * At least 3 years' experience in personnel supervision, training, and evaluation * Advanced knowledge of agronomy and turf grass management practices * Knowledge of golf facility construction principles, practices and methods * Thorough understanding of the game of golf * May require current state certification or licensing as a pesticide applicator * Valid driver's license * Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions. * Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations. * Demonstrated ability to support and develop diverse environment. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as members, guests and vendors on a regular basis with contact in various forms such as in person, phone and email. * The location of the position changes frequently from indoors to outdoors as property extends to both environments. Environmental conditions may include extreme heat or cold, high wind and/or wet weather conditions, on occasion. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting, standing or walking is as needed. * Requires frequent physical exertion including, but not limited to, bending, twisting, sitting, stooping, lifting, kneeling and use of hands and fingers. * It is necessary for the position to travel independently to property locations on a minimal basis. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Under the direction of the Assistant General Manager of Fitness, the Professional Fitness Trainer provides evaluation of client status and delivers safe and professional exercise routines that are client based to help client achieve fitness goals. Responsible for achieving personal revenue goals each month while providing the best customer service and hospitality to all members and guests. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Must meet minimum private training sales of 40 sessions per month and maintain positive client retention * Provide new member fitness consultations and evaluations * Develop individual exercise programs based upon client's abilities, health, and goals * Be on time for all scheduled appointments * Maintain accurate, current records on all client exercise programs and progress * Keep track of each client's training sessions and fee payments * Enforce all fitness center and club policies * Assist in the development, implementation and marketing of innovative private and group PFT programs * Assist in the maintenance and cleanliness of the fitness center * Accurately record each day work, the actual time worked and client sessions in the appropriate tracking system * Active participation in meetings and training programs. Attend club sponsored developmental or educational seminars and programs * Maintain valid trainer and CPR/AED certification Corporate Goals & Objectives * Promote the company's safety goals and actively work towards ensuring a safe working environment * Interpret and ensure compliance with company policies and procedures * Actively further corporate objectives and continuously support improvement and positive change * Make professional development a consistent priority OTHER JOB FUNCTIONS * Assist with special club projects, events and promotions MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION * Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. * Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information. * Computer - Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed. * Well organized and detail oriented. * Strong interpersonal and communication skills. * Excellent customer service attitude and abilities. * Personal training certification or Degree in Health and Fitness. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as clients on a regular basis with contact in various forms such as in person, phone and email. * The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting and standing is as needed. * Use of hands to finger, handle or feel objects, tools or controls, and reach with hands and arms. * Occasional lift and/ or move up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

The Membership Director is responsible for recruiting, developing, and retaining client relationships. This Associate develops and nurtures relationships, while recommending and promoting membership selections throughout the entire membership lifecycle. The Membership Director is responsible for generating and maintaining all topline revenue production for his/her designated Clubs or Campus. This position reports to the Vice President of Membership. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Membership Sales * Complete a full sales cycle from point of inception to final sale and member integration. * Responsible for active recruiting of membership prospects and cultivating a strong member referral business. * Assists with development and execution of special events and activities to engage members and prospective members. * Engages with members in a professional manner in the Club and at club-sponsored events. * Execute Club tours and client assessments to determine, recommend and promote appropriate membership options. * Maintain accurate and up-to-date membership sales tracking and reports. * Correctly utilize salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals. * Schedule tasks and follow up with prospective members in a timely manner. * Log all daily activity related to membership sales. * Properly use Salesforce to organize daily outreach to prospects. * Prompt and professional follow up with members and prospective members in the club. * Attend special events and activities to provide sales information and tours. Customer Service * Maintain excellent customer service and solution forward thinking, including without limitation enhancing customer experience and increasing customer retention. * Assist members with all membership changes (upgrades, downgrades, and conversions) * Resolve any member or prospective member issues in a timely manner with high service attention. * Prompt and professional follow up with members and prospective members in the club. * Support club operational tasks and initiatives as needed. Financial Accountability * Responsible for meeting or exceeding overall membership levels, membership mix and membership revenue goals, including, but not limited to: initiation fees, dues, paid-in-full membership and pre-paid dues categories. * Responsible for resolving member billing issues in a timely manner, ability to issue credits and/or adjustments to account as needed, with consideration of Club protocols and policies. * Responsible for making sure all membership contracts and correct and signed by members. Communication and Relationships * Effectively and professionally interacts and communicates with senior management, managers, other employees, prospective members, and members. * Promote harmonious relations among members, staff, vendors, and the community at-large. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Effectively assist members with any key issues; exercise independent judgement to solve problems for members/prospective members as needed without compromising the integrity of the Club. * Consistently communicate with prospective and current members, providing suggestions on available membership options, club programs and special events that are best suited for them based on their interests. * Develop professional relationships with members and prospective members. * Complete upgrade, downgrade, reactivation, leave of absence requests. * Active participation in required events, required programs, required meetings, and required trainings. * Supports operational needs of the club. * Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments. Corporate Goals & Objectives * Promote the company's safety goals and actively work towards ensuring a safe working environment. * Interpret and ensure compliance with company policies and procedures. * Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. * Make professional development a consistent priority. OTHER JOB FUNCTIONS * Ability to regularly work monthly "close-out" dates (generally mid-month and end of month) * Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. DEFINITION OF SUCCESS * Consistently achieves membership and financial goals. * Improves member retention, satisfaction, and membership trajectory. * Bring new ideas and ways of working. * Make a material impact on membership growth and core business metrics. * Communicate and collaborate collectively with the Member Service Team and Campus Leadership Team * Respect and uphold peer accountability with all team members. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations -- Knowledge of company polices. * Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques. * Member Experience -- Knowledge of the member requests around membership changes: downgrades, upgrades, leave of absence. * Problem Anticipation/ Deductive Reasoning -- Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. * Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. * Computer -- Ability to develop and maintain computer records in Salesforce, Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed. EXPERIENCE * Minimum of 1-2 years' experience in hospitality industry, customer services, and/or sales * Excellent verbal and written communication skills, customer service attitude and abilities * Detail-oriented, well-organized and the ability to meet strict deadlines. * Ability to manage multiple tasks simultaneously. * Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. * Demonstrated knowledge of Salesforce/Service Cloud applications highly preferred EDUCATION * Associate's degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position deals with outside personnel such as prospective members and members on a regular basis with contact in various forms such as in person, phone, and email. * The location of the position is primarily indoors. Position may occasionally require transition to outdoor environment. However, extreme environmental conditions do not exist. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * It is necessary to adapt to a frequently changing environment. * Sitting and standing is as needed. * Ability to give club tours if properties up to 300,000 square feet. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check members in by verifying their membership. * Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees. * Book appointments, program, and class reservations for members and guests. * Provide information regarding Club programming and facilities. * Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Provide membership sales team with guest/prospect lead contact information. Reception Desk Oversight (if applicable) * Operate cash register. * Process payments. * Manage/handle cash and balance cash drawer each shift. * Perform opening and/or closing duties, as required. * Answer and transfer phone calls Café Oversight (if applicable) * Create and serve food and beverage items. * Promote daily specials and encourage upgrades to each order. * Operate cash register, process payments through cash or credit card handling and/or member account charges. * Café opening and/or closing duties, as required. * Maintain a clean, safe work environment according to State and Local food safety standards. * State Food Handler Certification * Responsible Beverage Service (RBS) state certification (if serving alcohol) Pool Deck Oversight (if applicable) * Greet members and guests upon arrival to the Pool Area. * Act as a Host in the designated area or event space * Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) * Offer seating, make members/guests comfortable and provide a tour of pool deck amenities. * Communicate and book appointments for programs and events. * Provide information regarding Club programming and facilities updates. * Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean. * Provide towels as needed, assist with towel operation. Parking Garage Oversight (if applicable) * Warmly greeting each member with a smile. * Check members and guests in by verifying their membership. * When necessary, audit cars parked in garage. * Perform any opening and/or closing duties, as required. Cleanliness * Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas) * Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas. * Restock vanity supplies and replenish inventory and janitorial products. * Maintain a clean, safe work environment. * Assist with laundry functions that include collecting, washing, drying, and folding towels. Communication and Relationships * Communicate timely and follow up, as appropriate. * Active participation in required events, programs, meetings, and trainings. OTHER JOB FUNCTIONS * Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE * Policies and Regulations -- Knowledge of company polices. * Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. * Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook. EXPERIENCE & EDUCATION * At least one year experience in the hospitality industry or related service position preferred. * Food Safety certified (if applicable) * Professional, friendly manner and excellent customer service attitude and abilities. * Strong verbal communication and conflict resolution skills. * Enthusiastic, responsible, and dependable team player. * Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills. * Well organized and detail oriented. * CPR certified. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

This position is responsible for maintaining Club building operations as directed and to provide the highest level of service to the members. All associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise: Our Mantra: Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS * Learn and apply the company's standard operating procedures. * Preventive maintenance responsibility of the building such as pool vacuuming and testing / adjusting pool water chemicals, plumbing, light electrical and painting. * Restock supplies, replenish inventory and products. * Maintain a clean, safe work environment. * Greet members and guests through-out the property. * Understand and anticipate the needs of the property * Be attentive and listen carefully to the member's and follow through. * Follow up as required and communicate in a timely manner. * Be an active participant in events, programs, meetings and training. * Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. * Schedule varies and may require weekend and holiday hours, days and evenings. MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & KNOWLEDGE Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public. Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. EXPERIENCE * Minimum three (3) years of building operations experience * Professional, friendly manner and excellent customer service attitude and abilities * Strong verbal communication and conflict resolution skills * Enthusiastic, responsible, and dependable team player * Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills * Well organized and detail oriented * High cleanliness standards WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to sit; stand; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.